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Module 1
Introduction to the
International Aerospace Quality Group (IAQG)
January 13 – 16, 2015
IAQG OPMT OP Assessor Training
‫ברוכים הבאים‬
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IAQG OPMT OP Assessor Training
Welcome:
• On behalf of the IAQG Other Party Management Team (OPMT)
‒ Tim Lee
» Chair, IAQG OPMT
‒ Mark Rogers
» Chair, European Aerospace Quality Group (EAQG) OPMT
‒ Susie Neal
» Chair, Americas Aerospace Quality Group (AAQG) Registration
Management Committee (RMC)
‒ Shuji Komori
» Chair, Asia Pacific Aerospace Quality Group (APAQG) Japanese
Registration Management Committee (JRMC)
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IAQG OPMT OP Assessor Training
Module Summary
• In this module you will learn about:
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An Overview of the IAQG
The IAQG Legal Entity
The Main IAQG Documents and the relationship between them
Management of IAQG Standards
To many acronyms?
IAQG Web Resources
Open and save this
attached file to your
personal library:
• Please note that throughout this training IAQG documents are referred to in a generic format and not in a
sector format e.g.
– AS9104/1 is referred to as 9104-001
– EN 9104-002 is referred to as 9104-002
– SJAC 9104-3 is referred to as 9104-003
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IAQG OPMT OP Assessor Training
Welcome:
• On behalf of the IAQG President - Xavier Sahut D’Izarn
The AeroSpace and Defense Industry is facing ever increasing competitive and
demanding challenges. Our products and services are complex and our customers
demand performance aiming and reaching excellence.
The interdependence between customers, partners and suppliers is tighter and
tighter: success will be the result of a team, we are all collectively involved. In this
respect, mutual confidence and trust is definitely a key factor.
The certification process is a cornerstone of such confidence. The quality of this
process relies ultimately on the competence, integrity, intellectual agility and
experience of the Auditors and Other Party (OP) Assessors. The IAQG is fully aware
of it, and strongly promotes and requests a high level of qualification requirements
and moreover a continual improvement of the auditors’ and OP Assessors
qualification process. Your participation in this course is a great opportunity for
implementing and demonstrating this common thriving effort to excellence that we
share; thank you for your commitment and enthusiasm!
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IAQG OPMT OP Assessor Training
Welcome:
• On behalf of the IAQG OPMT Chair – Tim Lee
On behalf of the IAQG Other Party Management Team (OPMT) we
greatly appreciate your willingness to participate in this sanctioned
training and supporting our globally harmonized Industry Controlled
Other Party (ICOP) shared oversight process. We recognize that this
is a complicated process and the training you are about to receive will
expose you to the criteria, methods and tools utilized in the oversight
process. We encourage you to study the related materials, ask
questions, and enjoy the learning journey. The ICOP process relies on
conformance by all parties engaged in certification activities and its
success depends on Other Party (OP) Assessors that are tenacious,
fair and true Quality Professionals. Thank you for your time and effort.
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IAQG OPMT OP Assessor Training
IAQG – A Global Team
International Aerospace Quality Group
IAQG
General
Assembly
Supplier
Forums
APAQG
(Asia & Pacific)
AAQG
(Americas)
EAQG
(Europe)
Whose mission is to:
Implement quality initiatives that make improvements throughout
the value stream of products and services
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IAQG OPMT OP Assessor Training
The IAQG Mission is to:
Implement quality initiatives that make improvements
throughout the value stream of products and services
For that purpose, the IAQG:
• Promotes quality culture
• Establishes and maintains quality management system standards and
certification system, recognized by international normalization bodies
and regulatory and governmental agencies
• Collects and offers best practices and processes
• Promotes cooperation between international aviation, space and
defense companies
• Maintains relationships with regulatory and governmental agencies and
other industry stakeholders.
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IAQG OPMT OP Assessor Training
The IAQG Objectives are to:
• Establish commonality of aviation, space and defence quality
systems, “as documented” and “as applied”
• Establish and implement a process of continual improvement to
bring initiatives to life
• Establish methods to share best practices in the aviation, space
and defence industry
• Coordinate initiatives and activities with regulatory / government
agencies and other industry Stakeholders
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IAQG OPMT OP Assessor Training
IAQG – Strategy Foundation
• The IAQG Strategy is to develop and promote
implementation of Common Standards, Shared Auditing and
Continual Improvement methods and tools;
‒ Assuring Customer Satisfaction through On-Time, On-Quality
Delivery of products and services, through the lifecycle
‒ Delivering exactly what the customer ordered, exactly when we
agreed to deliver it
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IAQG OPMT OP Assessor Training
IAQG Members:
Lifecycle On-Time, On-Quality Delivery (OTOQD)
Continual Improvements through People, Processes and Tools
On Time
• Product Delivery
On Quality
• Continual Safety
Improvement
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• Spares & Services
Delivery
• Maturity, Reliability
& Cost of Ownership
• Parts and Data at
all levels in the
chain
• Freedom from
Design &
Manufacturing
defects
• Reduced inventory
• Reduced Waste
On Cost
• On-Time, On-Quality Delivery
generates continual reduction
of cost
Step change in
Performance
IAQG OPMT OP Assessor Training
3 Axes
IAQG Strategic Focus:
Aligned to Address Challenges
IAQG Operating Management System
IAQG Other Party Management Team
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IAQG OPMT OP Assessor Training
Operationally the IAQG:
• Started in 1998
• Currently 68 members companies, all key Aviation, Space &
Defense (ASD) Original Equipment Manufacturers (OEMs)
• General Assembly:
• Forum of IAQG members setting IAQG policy, purpose and
objectives, review/approval of proposed initiatives
• Responsible of oversight and implementation activities
• Supplier Forum (optionally 2 x year):
• Communication Forum extended to the worldwide Aerospace
community (OEMs & Suppliers)
• Dedicated working teams with representation from 3 Sectors
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IAQG OPMT OP Assessor Training
Organisation:
Leadership
Team
Communications
Operating
Management
System
General
Assembly
Voting Members
from each Sector
Strategy
Working
Group
President
Americas Sector Leader (AAQG)
Europe Sector Leader (EAQG)
Asia Pacific Sector Leader (APAQG)
Relationship
Growth
Strategy
Other Party
Management
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Civil Authorities
Space
Defense
Maintenance, Repair &
Overhaul
• Trade Associations
SWG Leader, President, Sector Leaders,
Leaders from: Communications, Operating
Management System, Finance, Other Party
Management, Relationship Growth Strategy,
Requirements, Product and Supply Chain
Improvement, People Capability,
Performance, Integration Team, and
Secretary
Improvement
Strategy
Requirements
People
Capability
Product and Supply
Chain Improvement
Finance
Performance
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IAQG OPMT OP Assessor Training
IAQG Council – 26 voting members
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AMERICAS SECTOR
EUROPEAN SECTOR
ASIA-PACIFIC SECTOR
The Boeing Company
Airbus
AVIC
GE Aviation
Airbus Defence & Space
Fuji Heavy Industries
Parker Aerospace
Airbus Helicopters
IHI
Lockheed Martin
AgustaWestland
Kawasaki Heavy Industries
Northrop Grumman
Alenia Aermacchi
Korea Aerospace Industries
Raytheon
BAE Systems
Mitsubishi Heavy Industries
Rockwell Collins
Rolls-Royce
Honeywell
SAAB
Triumph Group
SAFRAN
United Technologies
Corporation (UTC)
T.B.N.
IAQG OPMT OP Assessor Training
IAQG Members:
Americas
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Aerojet
ATK
Ball Aerospace
Boeing
Bombardier
Eaton
Embraer
GE Aviation
General Dynamics - Gulfstream
Honeywell
Lockheed Martin
Moog
Northrop Grumman
* Parker Aerospace
Raytheon
Rockwell Collins
Rolls-Royce North America
Spirit AeroSystems
Textron-Cessna
Triumph
United Technologies
Asia Pacific
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AIDC
AVIC
COMAC
DSO
EGAT
* Fuji Heavy Industries
Indonesian Aerospace
IHI
Kawasaki Heavy Industries
KAL-ASD
Korean Aerospace Industries
Mitsubishi Heavy Industries
Shin Maywa
Blue Indicates Voting Member
* Indicates Sector Lead
IAQG OPMT OP Assessor Training
IAQG Members:
Europe
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Advanced Electronics Company
AgustaWestland
Airbus
* Airbus Defence & Space
Airbus Helicopters
Alenia Aermacchi
GE Avio
BAE Systems
Dassault Aviation
ELBIT Systems
Eurocopter
FACC
Fokker Aerospace
GKN Aerospace Engine Systems
HEGAN (ITP)
Israel Aerospace Industries
MBDA
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Meggit
Messier-Bugatti-Dowty
MTU Aero Engines
PFW
RAFAEL
Rolls-Royce
Russian Helicopters
SAAB Aerospace
SAFRAN
SAGEM
Selex ES
SNECMA
SONACA
Thales
Turbomeca
UAC
Zodiac Aerospace
Blue Indicates Voting Member
* Indicates Sector Lead
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IAQG OPMT OP Assessor Training
IAQG Improvement Strategy: Strategic Objectives
1
MRO
A
2
Space / Defense
B
C
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Develop an Aviation & Defense Industry consensus standard
on MRO QMS and accreditation scheme that is valued and
recognized by all stakeholders, resulting in reduced audits and
performance improvement
Ensure needs of all ASD Industry segments are addressed by
IAQG activity
Increase the involvement of ASD Industry from emerging
Countries in IAQG activities
IAQG OPMT OP Assessor Training
IAQG Improvement Strategy: Strategic Objectives
3
Requirements
D
E
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Continually improve the architecture and content of the
requirements standards, ensuring that they are current,
relevant, and provide value in line with the strategic
mission/goals and support other strategic goals of the IAQG
As part of the standards life-cycle management, ensure ongoing validation of requirements and incorporate value added
emergent concepts into the requirements portfolio.
IAQG OPMT OP Assessor Training
IAQG Improvement Strategy: Strategic Objectives
4
OPMT
F
G
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Continually improve the globally harmonized Industry Control
Other Party quality management system certification program
to be efficient, recognized, and bring measurable benefits to
stakeholders
Enhance the competency of Auditors, Other Party (OP)
Assessors and stakeholders that are engaged in ICOP
activities
IAQG OPMT OP Assessor Training
IAQG Improvement Strategy: Strategic Objectives
5
Product & Supply Chain Improvement
H
I
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Product & Services Quality and Delivery will have improved
20% per year throughout the product lifecycle
Focus on prevention and best practices sharing throughout
the product / service lifecycle
IAQG OPMT OP Assessor Training
IAQG Improvement Strategy: Strategic Objectives
6
People Capability
J
7
Performance
K
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Skills of quality professionals are aligned with Aviation Space
& Defense industry needs and are relevant to the products
and services across the value stream
Provide Quality Professionals the ability to effectively
develop/assess and manage a Global Aerospace Quality
environment with a focus on Prevention and Business
financial improvement.
Develop a credible independent metric that assesses industry
performance and improvement in providing conforming
product at all levels of the supply chain
IAQG OPMT OP Assessor Training
IAQG – A legal Entity
• IAQG is a legal entity.
• Headquarters: 10 Rue Montoyer - 1000 Brussels, Belgium
• Please review the code of conduct & ethics:
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IAQG OPMT OP Assessor Training
IAQG Document Relationship
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IAQG OPMT OP Assessor Training
Management of Standards Issued by the IAQG
• Each Standard issued by IAQG shall have :
– an IDR (IAQG Document Representative) who is the identified
–
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IAQG focal for each Standard issued by the IAQG; typically, the
IDR is the Project Leader of the IAQG Team for the specific
Standard.
Three SDR (Sector Document Representatives), one for each
Sector, who are the identified focal for each Standard issued by
the IAQG. When more than one language version is issued in a
Sector, there may be a corresponding SDR for each language
version Standard issued by the IAQG. Typically, the SDR is the
leader of the Sector’s Sub-Team or Writing Team for the
specific Standard.
IAQG OPMT OP Assessor Training
Management of Standards issued by IAQG:
• All standards issued by IAQG are balloted in the three IAQG
Sectors before publication.
• The ballot process is managed by the IAQG SML
(Standardization Management Leader) using the three Sectors
Focal points (SAE for Americas, ASD-STAN for Europe and
SJAC for Asia Pacific).
• When the ballot is complete and the Standard is ready then is
published by:
– SAE in the Americas Sector as ASXXXX
– ASD-STAN in the Europe Sector as prEN XXXX
– SJAC in the Asia Pacific Sector as JISQXXXX or SJACXXX
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IAQG OPMT OP Assessor Training
Management of Standards Issued by the IAQG
• The IAQG maintains a list of all published Standards and a
Standards register for IDR/SDR support. Links:
– Standards Register
– Published Standards
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IAQG OPMT OP Assessor Training
Where to obtain documents:
During this course you will see many documents referred to:
• Please remember that all IAQG and ISO Standards are subject
to copyright
• IAQG documents can be purchased from :
SAE
www.sae.org
ASD-STAN
www.asd-stan.org
SJAC
www.sjac.or.jp
• Following adoption by CEN, IAQG Standards published in
Europe can be purchased from each European country
National Standardization Bodies (e.g. BSI in UK, AFNOR in
France, DIN in Germany, UNI in Italy, etc.)
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IAQG OPMT OP Assessor Training
Other Useful Information:
• ISO Standards can be also purchased from www.iso.ch
• The International Accreditation Forum (IAF) Mandatory and
Guidance documents can be downloaded for free from
www.iaf.nu publications section
• IAQG Resolutions Log is available in the help and guidance
•
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section of the OASIS database at www.iaqg.org/oasis
The IAQG have made available deployment support materials
for different IAQG standards at
http://www.sae.org/iaqg/organization/requirements.htm
IAQG OPMT OP Assessor Training
Linkage to IAQG Requirements
• Frequently Asked Questions (FAQs) can be found on the IAQG
Requirements Page Link is provided below:
IAQG REQUIREMENTS
• Example:
Specific to the oversight process is the 9104-001 FAQ:
9104-001 FAQs
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IAQG OPMT OP Assessor Training
OP Assessor Training Outline
• Pre-learning
1.
2.
3.
Introduction to the IAQG
Introduction to the ICOP process
Instructions and Communications
• Face-to Face Training Focus
4.
5.
6.
7.
8.
9.
10.
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Introduction and Bridge from pre-course modules and reading
Oversight Support Processes
Introduction to 9104-001 General
Introduction to the Oversight Process (9104-002)
The Oversight Process
Oversight of a Certification Body (CB)
Oversight of an Accreditation Body (AB)
IAQG OPMT OP Assessor Training
OP Assessor Training Outline
• Face-to Face Training Focus (continuation)
11.
12.
13.
14.
15.
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Oversight of an Auditor Authentication Body (AAB)
Oversight of a Training Provider Approval Body (TPAB)
Oversight of Training Provider (TP) Courses
Oversight of a Sector Management Structure (with OASIS oversight
information)
Oversight of a Certification Body Management Committee
IAQG OPMT OP Assessor Training
OP Assessor Training
Please open Module 2 to learn more about the Industry
Controlled Other Party (ICOP) Scheme
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IAQG OPMT OP Assessor Training