Children, Adults and Health
Finding a Care Home
CCH 37a January
2015
What to look for in a Care Home
If you have been finding it difficult to manage at home, you might be
considering moving into a care home. However it is important to remember
that there are other options available. We may be able to help you to continue
to live in your own home or advise you on housing that would better suit your
needs, such as sheltered accommodation or extra care housing. There are
also a range of providers who can support you at home, please see our
factsheet on Care and Support Providers. Equipment and adaptations at
home can also help you to stay well at home for longer.
There are a number of ways you might want to arrange a place in a care
home:
 You may wish to arrange this yourself and pay for it yourself, in which
case this factsheet will help you know where to start.
 You may wish to be assessed by the council to see if you are eligible
for council support. If you are eligible for support, the council may offer
you its Promoting Independence Service, for up to 6 weeks, to help you
do as much for yourself as possible, which may mean that you are able
to continue living in your own home. Our factsheet Fair Access to Care
Services gives you more information on how we work out if you are
eligible. Our pages on support at home give you details of other
services to help you stay well. Further information on what you would
contribute financially is available from the factsheets Care Homes,
Information on Charges and Money Matters.
 If you are eligible to receive support from the council, the council can
arrange a place in a care home for you.
Please contact the adult care member of staff who is working with you or
Customer Services on [email protected] or 01454 868007 if you
would like to discuss your options further. Advice and information from the
council is free to everyone, and we can help you to get information and
advice whatever your circumstances.
There are two main types of care home:
a.Residential care homes provide support in a group home setting.
Residential care homes offer help with personal care such as getting up,
washing, dressing and going to the toilet and help with meals and support
with mobility. They also provide social opportunities.
b. Nursing care homes provide care for people with complex needs who
need the skills of a qualified nurse. Nursing homes must have a qualified
nurse on duty 24 hours a day.
Some care homes provide both residential and nursing care. You may
choose a home like this so that you do not need to move if your needs
change. It is important to check with the homes whether they are able to meet
your specific care needs e.g. you may have dementia or particular physical
issues such as problems with continence. It is important to ask how a care
home can help you manage as your needs become greater and you need
more support.
Most care homes will have a brochure that will give you detailed information
about what they provide.
Other Sources of Information
Care Quality Commission
All care homes have to be registered with and inspected by the Care Quality
Commission (CQC), www.cqc.org.uk.
You can contact them on 03000 616161 or email [email protected]. It is
useful to find out when the home was last inspected and you can ask the
home or CQC to provide you with a copy of the inspection report.
The CQC also provides a more comprehensive list of homes than the one
provided in this factsheet.
Well Aware
2
A useful website called www.wellaware.org.uk is available to everyone in
South Gloucestershire and the surrounding area, and lists a wealth of
providers, organisations and groups who can help people who need some
support at home.
You can also phone Wellaware on 0808 808 5252.(Freephone)
Independent Advice Agencies
These organisations can provide further information about moving into a care
Home:
 Age UK www.ageuk.org
Tel: 0800 1696565
 Independent Age www.independentage.org
Tel: 0845 2621863 or e-mail: [email protected]
 Alzheimer’s Society www.alzheimers.org.uk
Tel: 0300 221122 or e-mail [email protected]
 Relatives and Residents Association www.relres.org
Tel: 020 7359 8136 or e-mail: [email protected]
 First stop
Tel: 0800 3777070 - advice on care, housing and financial options for older
people and their carers.
 Care Selector
Tel: 0117 325 1155 or e-mail [email protected]
Care Selector is a free service that helps you find a care home.
Finding a vacancy
Each care home will have information about suitable vacancies. Some care
homes use www.carehome.co.uk to advertise vacancies, and you can log
onto this website to look at availability. If you do not have access to the
internet, ask your local library about using a library computer to view the
website.
General questions to ask when you are choosing a care home
1. Can I visit the home before I decide?
Most care homes prefer people to visit before making a decision. It is good to
visit more than one home so you can make comparisons. First impressions
are often an important clue to how a home is run:
3





Is the atmosphere homely and welcoming?
Is the home clean, pleasantly decorated and furnished?
Are there any unpleasant smells?
How are the staff engaging with the residents?
Ask if you can talk to residents at the home to find out what it is like to
live there
2. Can I go for a trial period?
Generally the first four weeks of your stay will be a trial period as it is never
possible to be completely sure that you will like the home. The trial period
gives you time to get used to the home and see if it meets your needs. You
may feel that an alternative home would be more suitable, or you may wish to
return to your own home.
3. How does the home support its staff?
It is important to understand what sort of training the home provides for its
staff and how often it takes place. You can also ask how many agency staff
are usually called upon each week, and how many staff have left in the last
year. Volunteers are involved in some homes, and you can ask if this is a
feature of the home you are enquiring about.
4. Will I have my own room?
You will usually be given a single room, but shared rooms are available
dependant on your circumstances. You can ask the home if they are able to
accommodate couples.
5. What personal possessions can I take with me?
You will need to ask the home what personal possessions you can take with
you and whether you can take some of your own furniture, pictures and
plants. Most homes do encourage this.
6. Does the home have comfortable and accessible communal areas?
You will usually spend quite a lot time in the communal areas so make sure
they are suitable for your needs.
7. Does the home provide varied meals to meet my needs?
You should be able to have some choices in your meals and where you eat
them. In many homes your visitors can eat with you for a small charge. Check
if you are able to have snacks and drinks when you need them. Find out if the
home is licensed to serve alcoholic drinks.
8. What facilities and entertainment does the home provide?
Ask about the range of activities and entertainment provided on a weekly
basis and what is available locally. Find out about the location of the nearest
library, shops and post office and what transport is available to get to them.
4
Some homes may operate a locked door system for security. Ask for
information about this.
9. Where can I make telephone calls?
Ask if you can make calls in your own room and check the home has a quiet
place available for calls.
10. Can I keep my own doctor?
Check with the home what the arrangements are and if there is any choice of
GP or if the home is contracted to a specific surgery or GP.
11. Can I take my pet?
Some homes may let you bring a small pet to live with you. Check this with
the individual home first.
All care homes should provide you with information about:
1. Religious worship.
2. Voting.
3. Privacy, dignity, choice, fulfilment and independence.
4. Hairdressing, chiropody and visiting services.
5. Making your wishes known.
6. Your views on the Care Home.
What if I am unhappy with the service provided?
The Complaints Team will support people to complain about a care home if
the council is funding the place. If you are arranging a private placement, you
may wish to discuss any concerns with the Care Quality Commission on
03000 616161. You may also access advocacy support to help you resolve
your issue.
For further information about making a complaint ask for Factsheet CCH82 –
Your Experience Counts. Or, you may wish to contact the Complaints and
Freedom of Information Team:
CAH Feedback,
Phone: 01454 865924
Fax: 01454 868420
E-mail: [email protected]
We also have a factsheet CCH37b Information on care home charges
which you may be interested in.
If you need any more information please contact: Customer
Services on 01454 868007 or visit our website www.southglos.gov.uk
5
Care Homes in the South Gloucestershire
Please note:
The Council does not recommend any particular home. This is purely a list of
homes that have themselves chosen to be accredited by the council and have
been accepted on to the council’s approved list of care homes. This means
that the council can buy places in these homes.
Other homes are also available and for further info please see the Care
Quality Commission website www.cqc.org.uk or call on 03000 616161.
This list will be updated on a 6 monthly basis.
Key (Type of home):
OP = care for older people
MD = care for people with Mental Disorder (under 65)
MD (E) = care for people with Mental Disorder (over 65)
DE = care for people with Dementia
DE (E) = care for people with Dementia (over 65)
PD = care for people with Physical Disability and /or Sensory
Impairment (under 65)
PD (E) = care for people with Physical Disability and /or
Sensory Impairment (over 65)
LD = Care for People with Learning disability (under 65)
LD (E) = Care for People with Learning disability (over 65)
Residential Care Homes – last updated October 2014
Residential Care Homes
Alexandra Way
3 Alexandra Way, Thornbury
BS35 1LA.
01454 866172
This is a council home – you
would need to be assessed
by the Council to be
considered for a place
Beaufort House
High St, Hawkesbury Upton,
GL9 1AU.
01454 238589
Type of
home
OP
Webmail Address
DE (E)
www.beaufortcare.co.uk
6
-
Belvedere Lodge
1, Belvedere Road, Westbury
Park, Bristol, BS6 7JG.
01179 731163
Bridge House
31 Rectory Rd, Frampton
Cotterell, BS36 2BN.
01454 772888
Charlton House
85 High St, Wickwar, GL12
8NP.
01454 294167
Cleeve Lodge
Cleeve Lodge Close,
Downend, BS16 6AQ.
0117 9702273
Collingwood
78a Bath Rd, Longwell
Green, BS30 9DG.
0117 9324527
Crossley House
109 High St, Winterbourne
BS36 1RF.
01454 777363
Edgecumbe Lodge
35 Overnhill Rd, Downend,
BS16 5DS.
0117 9568856
Edgemont House
20 West St, Oldland
Common, BS30 9QS.
0117 9325558
Fairview House
42 Hill St, Kingswood, BS15
4ES.
0117 9352220
Faith House
Station Rd, Severn Beach,
BS35 4PL.
01454 632611
Firgrove House
Station Rd, Yate, BS37 4AH.
01454 310636
Frenchay House
Beckspool Rd, Frenchay,
DE
www.ablecare-homes.co.uk/
OP
-
OP
-
OP, PD
-
OP
-
DE (E), LD
(E)
www.ablecare-homes.co.uk/
DE (E), OP
-
OP
-
OP
http://www.westburycare.co.uk/
OP
-
DE, OP
www.firgrovehouseresidentialho
me.co.uk
OP
7
BS16 1NE.
0117 9567611
Gables
1a Sydeham Way, Hanham
Green,
BS15 3TG.
0117 9140799
Gwendoline House
17-19 Pleasant Rd, Staple
Hill, BS16 5JN.
0117 9571957
Harefield Hall
171 Bath Rd, Willsbridge,
BS30 9DD.
0117 9323245
Kenver House
56 Hill St, Kingswood, BS15
4EX.
0117 9674236
Kingswood Court
Residential Unit
Soundwell Road, Kingswood,
BS15 1PN
0117 9603722
Little Croft
44 Barry Rd, Oldland
Common, BS30 6QY.
0117 9324204
Osbourne Court
North Road, Stoke Gifford,
BS34 8PE.
0117 9448700
Park Farm House
Parkfield, Pucklechurch,
BS16 9NS.
0117 9372388
27 Teewell Ave
Staple Hill, BS16 5NF
0117 9701573
The Beeches
163 High St, Hanham, BS15
3QZ.
0117 9604822
The Grove
88 High St, Winterbourne,
OP
http://www.thegablesresidential
home.com/
OP
http://www.gwendolinehouse.co.
uk/
www.harefield-hall.co.uk/
DE, OP
-
OP
http://www.fshc.co.uk/
OP, DE
(mild)
http://www.littlecroftcarehome.c
o.uk/
OP
-
DE (E)
-
MD, OP
-
OP
http://www.beechesbristol.com/
DE (E), OP
http://www.grovecare.com/
8
BS36 1RB.
0117 3301400
The Manor Cottage
Beckspool Rd, Frenchay,
BS16 1NT.
0117 9560161
The Worthies
79 Park Road, Stapleton,
Bristol, BS16 1DT
0117 9390088
Warmley House
Tower Rd North, Warmley,
BS30 8XN.
0117 9674872
Wayside
8 Whittucks Rd, Hanham,
BS15 3PD.
0117 9673314
Windmill House
Alveston Rd, Tockington,
BS32 4PH.
01454 413818
Woodleaze
Station Rd, Yate, BS37 4AF.
01454 866043
This is a council home – you
would need to be assessed
by the Council to be
considered for a place
OP
http://www.kewcaregroup.co.uk/
DE (E), OP
-
DE (E)
http://www.fshc.co.uk/
DE (E), OP
-
OP
http://www.windmillcare.com/
DE (E)
-
Nursing Homes
Nursing Homes
Avon Lodge
Southey Ave, Kingswood
South Glos BS15 1QT. 0117
9474370
Amerind Grove
124 – 132 Raleigh Rd,
Ashton, Bristol BS3 1QN.
0117 953 3323
Beaufort Grange
Hatton Road, Cheswick
Type of
home
OP, DE (E)
Webmail Address
-
MD, ME (E) http://www.bupa.co.uk/
OP, DE (E)
9
http://www.barchester.com/
Village, Bristol, BS16 1AH
01173 210 430
Beech House
11 Prowse Close, Thornbury,
BS35 1EG.
01454 412266
Begbrook House
Sterncourt Rd, Frenchay
Bristol BS16 1LD.
0117 9568800
Blossom Fields
Grove Care Ltd, 88 High
Street , Winterbourne BS36
1RB.
0117 3301400
Breadstone House Care
Centre
Breadstone, Berekeley,
GL13 9HG.
08453 455782
Cossham Gardens
Lodge Road, Kingswood
BS15 1LE.
0117 9673667
OP
http://www.bristolcarehomes.co.
uk/
OP
http://www.fshc.co.uk/
OP, DE
http://www.grovecare.com/
DE
-
PD
-
Deerhurst
10 Deerhurst, Soundwell
South Glos.
BS15 1XH.
0117 9041170
Edgemont View
160 High Street, Oldland
Common,
BS30 9TA.
0117 9077380
Fairview Court Nursing
42a Hill Street, Kingswood ,
South Glos BS15 4ES.
0117 9353800
OP, DE (E)
-
OP
-
DE (E)
http://www.westburycare.co.uk/
Field House
Blakney Road, Horfield,
Bristol BS7 0DL. 0117
9690990
Frenchay Park NH
OP
http://www.bristolcarehomes.co.
uk/
OP
http://www.westburycare.co.uk/
10
140 Frenchay Park Rd,
Frenchay ,
Bristol BS16 1HB.
0117 9659957
Glebe House
5 Sundays Hill, Lower
Almondsbury ,
South Glos BS32 4DS.
01454 616116
Gracefields
North Street, Downend,
South Gloucestershire BS16
5SE
0117 9109408
Greengates
697-699 Southmead Rd,
Filton,
South Glos BS34 7QY.
0117 9236067
Horfield Lodge
Kellaway Avenue, Horfield,
Bristol, BS7 8SU.
0117 9166630
Humphrey Repton House
Brentry Lane,Bristol BS10
6NA.
0117 9592255
John Wills House
Westbury Fields, Westbury
on Trym,
Bristol BS10 6SU.
0117 3773730
Kingfisher Lodge
Chestnut Walk, Salford,
Bristol, BS31 3BG. 01225
871030
Kingsmead Lodge
West Town Rd,
Shirehampton,
Bristol BS11 9NU.
0117 9823299
Kingswood Court
Soundwell Road, Kingswood,
BS15 1PN 0117 9603722
Kingswood Lodge Care
OP, PD,
Res DE
http://www.bristolcarehomes.co.
uk/
OP, DE
http://cedarcarehomes.com/
MD
http://www.milestonestrust.org.u
k/
DE, OP
http://www.mha.org.uk/
DE (E)
http://www.milestonestrust.org.u
k/
DE, OP, PD -
DE, OP
http://www.barchester.com/
DE, OP
http://www.fshc.co.uk/
OP
http://www.fshc.co.uk/
OP
http://www.fshc.co.uk/
11
Centre
Wotton Rd, W-U-Edge
Gloucester GL12 8RA.
01453 844647
Meadowcare Home
2-3 Belvedere Road,
Westbury Park,
Bristol BS6 7JG.
0117 9730174
Mortimer House
Britton Gardens, Kingswood,
Bristol BS15 1TF.
0117 9610863
Oak Tree House
Lark Rise, Brimsham Park,
Yate BS377PJ.
01454 324141
Oakfield Care Home
Weston Park, Bath, BA1
4AS.
01225 335645
Pennwood Lodge
Wotton Rd, Kingswood,
Wotton-under-Edge GL12
8RA.
01453 521522
Riversway NH
Crews Hole Rd, St George,
Bristol BS5 8GG.
0117 9555758
Robinson House
304 Sturminster Rd,
Stockwood,
Bristol BS14 8ET.
01275 544452
Saffron House
Prospect Place, Whitehall,
Bristol BS5 9AA. 0117
9396681
Somerset Lodge
Perrett Way, Ham Green,
Pill, North Somerset, BS20
OHE.
01275 372224
St George’s Care Home
D, OP
http://www.meadowcare.co.uk/
DE, OP, LD http://www.milestonestrust.org.u
(E)
k/
OP, DE
http://www.fshc.co.uk/
OP
http://www.fshc.co.uk/
OP, DE
-
OP, PD
http://www.riverswaycare.com/
DE
http://www.brunelcare.org.uk/
DE, OP,
MD
http://www.brunelcare.org.uk/
OP, DE
-
OP
12
Kenn Rd, St George, Bristol
BS5 7PD. 0117 9541234
Stanshawes
11 Stanshawes Drive, Yate,
South Glos, BS37 4ET.
01454 850005
Sunnymead Manor
575 – 579 Southmead Road,
Bristol BS10 5NL.
0117 9791212
The Granary
Lodge Lane, Wraxall, Bristol
BS48 1BJ. 01275 858000
The Heathers
Bowling Hill, Chipping
Sodbury ,
South Glos. BS37 6AX.
01454 312726
Treetops
St Clements Rd, Keynsham,
Bath BS31 1AF.
0117 9869700
Warmley House
Tower Road North, Warmley,
BS30 8XN. 0117 9674872
Wickwar NH
Castle House, Sodbury
Road,
Wickwar, South Glos, GL12
8NR.
01454 294426
Willow Cottage
127 Station Rd, Yate South
Glos BS37 5AL. 01454
329133
Woodlands Manor
Ruffet Rd, Kendleshire,
South Glos BS36 1AN.
01454 250593
OP
http://www.fshc.co.uk/
DE, OP
http://www.fshc.co.uk/
OP, DE
http://www.shaw.co.uk/
OP
http://www.heathersnursinghom
e.co.uk/
DE (E), MD
(E)
http://www.shaw.co.uk/
OP
http://www.fshc.co.uk/
OP
-
OP
http://www.willowcottagenursing
home.co.uk/
OP
http://www.woodlandsmanorcar
ehome.co.uk/
13