issue twenty-one — Spring 2012 community ambassadors community corner T H E N E W S L E T T E R F O R T E L U S R E T I R E E S A N D T E A M M E M B E R S Dollars for Doers: Charles W. (Bill) Chapman In 2011, Bill Chapman recorded an impressive 678 volunteer hours as an Edmonton Airport Ambassador and officiating his favorite sport, curling. Giving back to their community is something that Bill, and his wife Colleen, have always made a priority. When his wife suggested he apply to be a volunteer at the airport, Bill thought it was a ploy to get him out of the house. That was back in 1999 and he’s loved wearing the Northern Lights uniform every Monday and Friday night since. “As long as it doesn’t interfere with curling,” he laughs. As lifelong curlers, Bill and Colleen became trained as certified officials in 2000, and are even busier now that they are players West Kootenay TELUS Community Ambassadors – We are there when you need us. Another year of bringing our giving philosophy to life and umpires. Bill’s time as a player ends at Christmas. In the second half of the season, he’s just “too busy officiating and it just isn’t fair to the team,” he says. For 2012, he’s already officiated at six major events. Bill is donating his Dollars for Doers award to the Stollery Children’s Hospital – an organization he frequently supports. “We look to see where we can do the best good,” Bill explains. “And we give to the hospital or the Sandra Schmirler Foundation – both help the really sick young children.” Congratulations and thank you, Bill, for all In 2011, ambassadors volunteered an impressive 150,000 hours to support TELUS-sponsored and community-based programs and events, and donated over 63,500 care items, many of them handmade, for those in need across Canada. It was an outstanding year, thanks to all of you. As ambassadors, you consistently give your hearts, minds, hands and time to make the difference for your communities. Your handmade articles of clothing have kept premature babies and cancer patients warm and more comfortable. You’ve helped families dealing with loss and remembered seniors at Christmas. You’ve given school kids access to technology, and helped improve their literacy by reading together. Here are just some of the additional highlights ambassadors can be proud of: ■■ babies and more than 1,100 items just for preemies that you do to help athletes, travelers, and families with very sick children – in Alberta ■■ ■■ Preparing over 11,300 shelter care items and over 12,300 Comfort Kits, which is more than double what was already a huge number from 2010 commitment to give where we live in our communities. Preparing over 1,100 Baby Bags and knitting more than 2,100 finger puppets and beyond. Thank you for helping us deliver on our Knitting more than 4,400 blankets, sweaters and animals for ■■ Sewing 2,300 Heart Pillows and more than 850 lung pillows ■■ Sewing more than 2,100 cancer turbans and almost 2,600 toques and hats ■■ Providing almost 2,400 books for school kids’ reading programs ■■ Delivering more than 3,100 refurbished computers to schools ■■ Filling more than 1,700 Christmas stockings and bags for seniors ■■ Donating hundreds of kilograms of food to food banks and serving meals to those in need ■■ Volunteering to support dozens of charity golf tournaments, walks and runs ■■ Raising thousands of dollars for charitable organizations in your communities The TELUS Community Ambassadors program works because you work so hard to make it successful. Without you, none of this could happen. Bill ready for work as a Northern Lights volunteer at the Edmonton International Airport features TELUS in our communities p2 TELUS talk p3 Club updates p4-13 Lotteriesp14 In memoriam p14 Calendar of events p15 Key Contacts p15 TELUS in our communities Grade nine students in Barrie assembled 250 Comfort Kits for people in their community living in temporary shelters. Fraser Valley TELUS Community Ambassador members Marion Hauge and Linda Jackson present a cheque to Peach Arch Hospital Foundation on behalf of the TELUS Charitable Giving Program. Take Your Kids to Work program attracted 300 teens Team TELUS cares overview for 2011 The ultimate gift to give: at Christmas & throughout the year On November 2, close to 300 grade nine The TELUS team once again showed an Amidst the holiday season rush, Toronto team students joined their relatives at work, instead of incredible passion for giving through our three member Crystal Brummell and four colleagues their friends at school, as part of TELUS’ 17th Team TELUS Cares programs in 2011 – Team set aside an hour from their busy schedules to Annual Take Our Kids to Work program. TELUS Charitable Giving, Dollars for Doers and give something priceless to fellow citizens in TELUS Day of Giving. need: the gift of life. On December 14, the team In 12 locations in Ontario, Alberta and B.C., donated blood at a Canadian Blood Services young people were on the job to learn about our The TELUS team committed an outstanding business, consider future career opportunities $3.4 million for Canadian charities though the with TELUS, and find out for themselves how Team TELUS Charitable Giving program last fall. Donating blood is a simple act of generosity that TELUS gives back in our communities. This means a total of $6.8 million, reflecting the costs no money and can save up to three lives. combined donation match from TELUS, is being Crystal donates blood every two months because distributed to Canadian charities in 2012. she knows its value – she was the recipient of life- Kim Vey, manager of the National Help Desk Mobility and long-time Community Ambassador, clinic near TELUS House Toronto. saving blood products 15 years ago. along with colleague and fellow Community Our spirit of giving was further demonstrated Ambassador Brenda Simpson, organized an through our Dollars for Doers program. Current Paying it forward and helping others means a lot engaging volunteer opportunity for 12 students and retired team members recorded more than to Crystal, especially during the holiday season. in Barrie, Ontario. Team members and students 555,800 volunteer hours, prompting TELUS to met at the Barrie Call Centre and assembled 250 donate $780,000 to charities of their choice. Comfort Kits for fellow citizens – young and old – living in temporary shelters. “One of the key messages we wanted to share the Community Ambassadors’ Toronto Central the thousands who gathered to tidy parks, plant chapter, which has 90 members. trees, sort food donations and donate blood during our annual TELUS Day of Giving. Their Kim says. “We showed them some TELUS Day efforts contributed to the impressive 33,000 of Giving videos and gave them letters for their hours recorded. hours of their time to support this important initiative. This goes toward the mandatory 40 hours of volunteer work they need to complete high school.” In addition to these programs, the nine TELUS “As a volunteer, I expect nothing in return and yet I am continuously rewarded with the knowledge that something as simple as donating blood could save or improve someone’s life,” Crystal says. “I have also had the great fortune to meet some of the Community Boards continued their exceptional most awe-inspiring team members and retirees. work, partnering with local, grassroots charities Volunteering with the Community Ambassadors is to deliver important programs that support the cherry on top of working at TELUS.” youth and families. They provided $5.05 million in funding to 418 projects such as the Northwest Wildlife Preservation Society, Best Buddies Canada, The Hearing Foundation of Canada and Arts for Children and Youth. Thank you for your compassion and contribution to our communities. Page 2 a TELUS Community Ambassador. She leads TELUS Community Ambassadors were among with the students is that we give where we live,” schools, indicating that they had given two Crystal is equally busy the rest of the year as Community Corner – TELUS Community Ambassadors TELUS talk British Columbia will have another area code in 2013 Listening at heart of journey to put customers first Beginning June 1, 2013, B.C. is adding a fourth Last November, we kicked off TELUS’ first area code – 236. The province anticipates external marketing campaign focused reaching capacity with the existing three area on articulating our broad customer codes by 2014. commitment. ‘At TELUS, we put you first’ was the central message of the Customers needing a new telephone number campaign. In February, we launched a may still be assigned a 250, 604 or 778 second campaign where we began telling number if one is available. If you already have TELUS Legend winner Josephine Bruno. TELUS Community Ambassadors become Legends customers how we’re listening to make one of those numbers, your phone number will their TELUS experience even friendlier. not change. We’re listening in our call centres, in our stores, in the field and online. Geographic boundaries that govern local and long distance calling will stay the same. We are celebrating team members’ central role in our journey by For more information visit telus.com Legends is an award program celebrating (http://about.telus.com/community/english/ current and former team members who have area_codes/) or check out our frequently asked consistently lived our values and made significant questions (http://about.telus.com/community/ contributions to our legacy. The award is a english/area_codes/faqs/). putting them at the heart of our communications. This year, we will feature team members who are putting customers first across all of TELUS, to show how all of us contribute to celebration of a lifetime of contribution and the highest recognition possible at TELUS. And this year, we have five more ambassadors to add to the prestigious list of Legends. Considering what our ambassadors do in our communities – their dedication to volunteering for so many meaningful events and organizations, it isn’t a surprise that so many of the TELUS Legends, more than half, are also ambassadors. “TELUS Legends are highly regarded for their contributions to building our company’s legacy and shaping our growth strategy and brand promise – the future is friendly – for the benefit of our customers, communities, team members and shareholders,” says CEO Darren Entwistle. Congratulations to our TELUS Legends award recipients: meeting our goal to become the most Government of British Columbia is a 10-year deal worth $1 billion – making it the largest enterprise contract in the history of our company. Through this contract, TELUS is creating new economic, education, medical and social opportunities for residents in remote areas of B.C. Young people will have reliable internet connectivity, giving them access to information that supports their career ambitions. Patients will have access to new and emerging IP-based healthcare technologies, benefitting their health and well-being. And motorists travelling vast distances will be safer thanks to our expanded Donna Davidson, South Island ■■ Fran Papworth, Edmonton ■■ Josephine Bruno, Kamloops Work on this transformational project has started, ■■ Linda Jackson, Fraser Valley and over the next ten years will include: ■■ Moe Bastide, Edmonton wireless coverage. ■■ ■■ ■■ Entrance into a virtual and physical TELUS Legends Gallery hall of fame Providing long distance, conferencing, Join the 1.28 million TELUS customers who have gone paperless. Visit telusmobility.com/Go-Paperless to sign up for TELUS eBill. ■■ Get Community Corner delivered straight to your inbox; contact us at [email protected]. sector partners such as B.C. Hydro and WorkSafeBC. commemorative coin Legend to a local charity ■■ regional health authorities and select public A framed certificate, a professional A $500 donation on behalf of the TELUS and Community Corner newsletter online Expanding the reach of our High Speed for all provincial government offices, six photo memento and an exclusive ■■ Did you know you can receive your TELUS bill and by email? data, wireless and strategic services A congratulatory letter and gift for themselves and their family ■■ Go green, go paperless Internet services to 97 per cent of residents In recognition of their contributions, each of these ■■ we serve. Our new technology contract with the ■■ deserving ambassadors will receive: recommended company in the markets The biggest deal in TELUS’ history – connecting B.C. ■■ Networking in 450 schools ■■ Providing additional wireless coverage along 1,700 kilometres of the province’s rural highways. For more information on the Legends Award or to nominate a retiree, please email [email protected]. TELUS Community Ambassadors – Community Corner Page 3 community ambassadors club updates Calgary TELUS Community Ambassadors assemble and deliver Baby Bags in December 2011. Barrie TELUS Community Ambassadors Jade Langan and Karen Steele participated in Movember. Calgary Barrie Here are some of the ways the Calgary club has ■■ been busy volunteering: ■■ September 13–14: Volunteers prepared and served 450 meals at the Mustard Seed. ■■ October 4: Seven volunteers were at NeighbourLink to sort donated household ■■ October 19: Following a delicious potluck, 24 of our members attended the Annual ■■ Exchange. Marge Port was elected secretary November 5: Wendy and her volunteers raised $2,580 for the club by selling plants and trees, donated by TELUS from vacated office space. ■■ December 6: Although a new location’s toques and winter items could be put on stuffed with school supplies went to the Big the tree and then donated to Calgary Urban Brothers and Big Sisters of Barrie and the Learning Projects Society. Disabilities Association of Simcoe County. December 15–11: Members volunteered at ■■ The club reached an important milestone, winning the Simcoe County Alzheimer’s Society Golden Coffee Cup trophy for the fifth consecutive year. Gift bags and gift certificates were presented Proceeds from the silent auction, bake sale, raffle to two families the club adopted from and the TELUS grant, added $3,513 to the club’s Discovery House, and 13 seniors from the annual Coffee Break five year total of over $13,000. Rotary Kerby Seniors Centre. and Wendy Hoflin was elected fund raising ■■ a back to school theme. Almost 500 backpacks with items for children in other countries. General Meeting at the Elbow Park co-coordinator. The Barrie club kicked off the last half of 2011 with Samaritan’s Purse, sorting shoe boxes filled items given to low income families. ■■ December 1–15: A Mitten Tree set up on the 2nd floor of the TELUS Tower, where mittens, The club donated several “wish list” items to the Children’s Cottage. The team’s Thanksgiving Food Drive helped fulfill a dire need in the community, collecting over 2,000 items for the Elizabeth Fry Society’s To find out how to volunteer and what types Grocery Assistance Program. Ambassadors of projects Calgary Ambassadors do, please should be proud, as according to Paula King, contact Lesley Ritchie at 403-236-3630 or the Executive Director at the Elizabeth Fry [email protected] Society, “The volunteers from TELUS Community capacity meant a smaller gathering, 243 retirees and team members enjoyed our Christmas Luncheon. Special guests included Ambassadors are a life line for our clients… to say they truly saved lives is not a lie.“ ■■ This year’s Take Your Kids to Work Day was a Teresa Polonio, Christi Cruz and Monty Carter. chance for teens to experience TELUS’ give The 50/50 draw raised $349 for charities, where we live philosophy. A group of grade and more than 150 pounds of food and $135 nine teens assembled Comfort Kits that went was donated to the Veteran’s Food Bank. to the David Busby Centre, which helps people at risk of poverty and homelessness. ■■ For Movember, male team members grew their facial hair, and women sold fake moustaches for $2. Mike Hudson was the top fundraiser, donating $406 to prostate cancer research. ■■ Help Portrait is a movement of photographers who set up photography stations and give less fortunate families professional photos at no cost. Barrie team members supported an all-day drop-in photo session, and provided fresh baked snacks. ■■ The holiday tradition of trimming a Christmas tree with donated hats, mitts and scarves resulted in 85 items going to the David Busby Centre. ■■ A new approach to the stocking drive donated food hampers to 11 TELUS team member families struggling financially, and 30 kids received new toys and necessities. Page 4 Community Corner – TELUS Community Ambassadors community ambassadors club updates Central Island During the fall of 2011, the Nanaimo and area ambassadors were busy doing good things. In November, 14 ambassadors served meals and helped stuff 250 Comfort Kits at a dinner the club sponsored at the Nanaimo Salvation Army. In early December 150 retirees from the Nanaimo, Port Alberni and Nanoose areas enjoyed a wonderful luncheon at the Nanaimo Golf Club. Admission was by cash donation, which raised $1,075 for the Nanaimo 7-10 Club to provide breakfasts and bagged lunches to their clients. Twohundred and fifty-eight dollars from the 50/50 draw went to Pleasant Valley School to help with their lunch program for Central Island TELUS Community Ambassadors serve dinner at the Salvation Army in December 2011. kids in need. December also saw the ambassadors deliver 25 Christmas stockings and fleece or crocheted blankets to Malaspina Gardens Nursing Home. These gifts were for residents without families, but not forgotten by Santa. Thanks to Zelma Lund for crocheting 11 of these blankets. Twenty-five Volunteers needed for MS Walk in April needs volunteers to work at another swim and swim meet in May meet being held in May. Please contact The club needs volunteers to assist with Nancy McGuire at 250-756-0555 or email registration for the MS Walk being held April 29 her at [email protected]. at Maffeo Sutton Park. Please contact Nancy McGuire at 250-756-0555 or email her at [email protected]. There will be a change of venue for the 2012 Christmas Luncheon as the Nanaimo Golf Club is being rebuilt, opening again in 2013. Comfort Bags were also donated to Haven Many of our volunteers worked at the Riptides Transition House for Women. Swim Meet at the end of January, and Nancy More details in the next newsletter. East Kootenay TELUS Community Ambassadors volunteering at the 2011 TELUS Walk to Cure Diabetes. East Kootenay East Kootenay ambassadors were busy this fall, December was all about celebrating Christmas starting with the TELUS Walk to Cure Diabetes in and hoping to see Santa: October. Participants were especially happy to be walking without umbrellas, as it was the first year ■■ In October and November volunteers focused on helping the Legion with their Poppy Campaign and Remembrance Day. Volunteers helped with office work and were also out on poppy routes: delivering wreaths and poppy boxes, and selling poppies at businesses. ■■ Fifty team members and retirees enjoyed a traditional Christmas feast and the chance to socialize. Ninety-six people enjoyed the TELUS Christmas Party at the Bavarian Chalet. without rain in a long time. ■■ At the Kiddies Christmas Party, 15 kids (employees’ children and retirees’ grandchildren) enjoyed crafts, lunch and a ■■ Santa made his final appearance: visiting with seniors at the Legion, and celebrating Seniors Day with them. He even brought along goodie bags for everyone. visit with Santa Claus. Thanks go to Debi Hart and Sandra Hunter, who organized another successful party. TELUS Community Ambassadors – Community Corner Page 5 community ambassadors club updates Edmonton Fall is a busy and a fun time of year for the decorations from the vacated floors as well, Edmonton Community Ambassadors. and donated them to inner city schools, which ■■ brightened up the holidays for many children. Fifty-four golfers had a great time in the Edmonton area retirees’ annual golf ■■ In the spirit of giving, ambassadors made and donated items to make Christmas tournament at Pioneer Meadows in special for individuals and families who September. The winning foursome was Niel needed a boost: Paterson, Bruce Nichol, Cathy Meyer and Bob Gislason. The most honest team award ■■ facility for recovering addicts went to Jack Wallace, Heather Wallace, Pat Stark and Don Stark. We raised $215 and ■■ collected 54 kg of food for the Edmonton Edmonton Christmas Bureau September 5. ■■ Ambassadors donated 900 books and spent MITTS program during Raise a Reader and Read in Week at ■■ all Edmonton schools. A big thanks goes to Baby clothing and supplies went to The winners of Edmonton Retiree’s annual golf tournament: from left to right Bob Gislason, Cathy Meyer, Bruce Nichol, and Neil Paterson. Basically Babies, an organization that organizer Fran Papworth and all the volunteer prepares hampers containing enough readers. supplies to help young mothers meet Nearly 200 guests enjoyed the annual their baby’s needs for a year Christmas dinner and dance. ■■ Two-hundred and eighty-seven pairs of mitts went to the Salvation Army time reading in classrooms at six schools ■■ Fifty $30 gift certificates went to the Adopt a Teen program managed by the Food Bank. Next year’s tourney is on ■■ Afghans were given to Our House, a ■■ Our club assisted with the sale of used Lap blankets went to the Glenrose Hospital, which are included in the furniture from the vacated floors in the packages for children who are in hospital TELUS Tower. Sale proceeds will be used during the Christmas holidays. for charitable projects around the city. Ambassadors collected a lot of Christmas We also supported: ■■ Wendy’s Dreamlift ■■ Crimestoppers ■■ The CIBC Run for the Cure ■■ Relay for Life ■■ The TELUS Walk to Cure Diabetes ■■ Kidney Foundation ■■ Heart and Stroke Foundation. Our final event of the year, a Christmas dinner and dance at the Columbo Lodge, was a night of good cheer, good food and dancing. The 50/50 draw raised $500 each for the Food Bank and Christmas Amalgamated. Ambassadors also assembled and delivered seniors bags containing lap blankets, greeting cards and candy, to Kamloops TELUS Community Ambassadors donated $500 to Christmas Amalgamated. seniors’ homes in the area. Kamloops What’s coming up? A new project for the club is gathering personal This past year was a very successful one for the ■■ Kamloops ambassadors. Here are the highlights: ■■ The New Life Mission — ambassadors hosted ■■ three dinners, each time serving hot meals for ■■ Public Health and Interior Community Services — our sewing club made items for the Baby Bags and hundreds of Heart Pillows for St. Paul’s Hospital. care items that are sent overseas through the School District. Days 4 Girls project. Kamloops Thompson Heritage Fair – our ambassadors were judges of the grade four to grade seven Heritage projects. close to 125 clients. The club also provided Comfort Bags containing personal products. We provided Kits for Kids to the Kamloops ■■ Marjorie Willoughby Hospice — for the past several years ambassadors have purchased, prepared and planted the gardens at the Book sales and raffles are great fundraisers, and will continue, so thanks to everyone for their donations of used books. The club is thankful to all its volunteers who have helped in so many ways. Hospice for the TELUS Day of Giving. There is now an entire garden dedicated to and named for ambassadors. We embrace change and initiate opportunity Page 6 Community Corner – TELUS Community Ambassadors community ambassadors club updates TELUS Community Ambassadors volunteering at the Lower Mainland Chrismtas party. Back from left to right: Jo Codling, Marion Hauge, Doris Millen, Carol Brooks. Front from left to right: Irene Olm, Barb Raynor and Lucilla Chan. Montreal TELUS Community Ambassadors participate in a fundraiser for the Dr. Julien Foundation. Fraser Valley Montreal Ambassadors in the Fraser Valley accumu- Pocket book sales The Montreal club enjoyed working with lated an impressive amount of volunteer time Monthly pocket book sales at Brian Canfield organizations on a range of activities last fall. this past fall. More than18,900 hours were Centre will continue in 2012 on May 3, June logged through these activities: 14, July 12, August 9 and September 6. ■■ Collecting soup labels, redeemed for the Vancouver Oral Centre ■■ Collecting pop and beer can pull tabs for the Lions Club Kidney Foundation collect donations for the Dr. Julien Yarn needed Foundation as part of our partnership with The club can always use yarn (partial or full them to raise $10 000. balls) for knitting projects and leftover fabric hospitals and health clinics for sewing projects. Please call Linda at 604- Over 630 attendees enjoyed a Christmas Dinner, hosted by volunteers from the Vancouver and Fraser Valley clubs. Items collected for food banks were donated to the Share Community Services Food Bank, TriCities and the Vancouver Food Bank. Thanks to team member Linda Jackson for delivering the items. The club made financial donations to the Children’s Champs Program of B.C. ($2,500), which is affiliated with the War Amps Society; and the Noramanna Care Facility ($1,000), to help residents in this care home. volunteers worked in TELUS call centers to interesting books for the sales. Distributing 2,460 finger puppets to local Donating 3,600 shelter items. a vulnerable environment. Ambassador 604-461-9892 who will pick up any new and ■■ ■■ which is an organization for children in contact Marion at 604-594-8205 or Linda at Making more than 1,900 cancer turbans Making 730 preemie toques Hosted a fundraiser for the Dr. Julien Foundation, (http://fondationdrjulien.org) Donations are always welcome, so please ■■ ■■ ■■ ■■ celebration for youth at the City of Hudson. 461-9892 to arrange pickup of these items. After that, he traded his Halloween costume for his Santa suit to entertain the children of Meet with old friends Lakeshore Hospital. The Fraser Valley club meets on the fourth Tuesday of the month at the Centennial Centre, 65 6th Avenue New West (by the Canada Games Pool) corner of Cumberland and 6th Avenue (just off McBride). Meetings start at 11:30 am in the Riverside Room. A light lunch is served for a nominal cost. Our June and January meetings are held at Newlands in Langley. ■■ The club ended the year at Fairview Mall helping with gift wrapping. Club president named to Montreal Community Board Congratulations to club president Jeannot Martel, who was recently named a member of the Montreal Community Board for TELUS. As part of his role, Jeannot will help make decisions A special invitation goes out to recent retirees and older members – come out and join the ambassadors club and share time with old friends. John Jacques organized a Halloween about the types of organizations that will receive financial assistance from the Montreal TELUS Community Board. Jeannot has worked hard building the ambassador team in Montreal and is also trying to build an ambassador team in Quebec. If you are interested in helping him build this new team, contact him at [email protected]. The Club thanks everyone who has supported our recent activities and congratulates our volunteers for their achievements. TELUS Community Ambassadors – Community Corner Page 7 community ambassadors club updates Okanagan If you’re looking for engaging people and things to do in the Okanagan, the TELUS ambassadors club is a great place to start. Salmon Arm ambassadors kept busy this past year making baby sweaters and matching toques for the Winter Babies Program and afghans for the Baby Bags Program. These items were distributed to the maternity ward at Salmon Arm General Hospital. The ambassadors also made preemie toques and cancer hats for the hospital. Salmon Arm participated in the Kits for Kids program this summer too. Team Salmon Pam Sheremeta, Santa and Eldeen Tiller celebrating at Okanagan’s Christmas Dinner 2011. Arm consists of Barb Duplisse, Anne Champion, Marnie Foulkes, Opal Hendrickson, Liz Pastorchik, Georgina Beausoleil and Pat MacLeod. Vernon had a strong year of giving and fellowship: ■■ Angel blankets and hats were made for newborns and donated to the Vernon General Hospital Maternity Ward ■■ Cancer hats were prepared for the Cancer Society ■■ Collected and donated gently used dresses to The Cinderella Project, a program for under privileged young girls in need of grad dresses ■■ Donated Comfort Kits to Teen Count, a program for under privileged teens ■■ Donated Kits for Kids to the Vernon School district ■■ Hosted a Pizza Day for the homeless at Upper Room Mission ■■ Ottawa TELUS Community Ambassadors participated in the Canadian Institute for the Blind (CNIB) gift wrapping event that raises money for various CNIB causes. From left to right: Ken Orenstein, Garry Carruthers, Paulette Burke, Natalie Reesal, Heather Ouimet, Terry Wright and Michelle Dupuis. Seniors bags were donated to seniors homes. Ottawa The Ottawa club’s year ended on a high note Special thanks to Bev Fester and her team for with participation reaching over 50 members hosting the Spring Breakfast, Summer BBQ, Fall in 2011. As always, giving to those in need Breakfast and the Christmas Luncheon. was at the heart of the club’s activities this Kelowna ambassadors volunteered at the Central Okanagan Hospice Conference, hosted the ■■ Paediatric Unit Donations to Grand Falls-Windsor Hospital, Newfoundland, including TELUS colouring books, crayons and activity sheets to the Paediatric waiting room for hospitalized past year. children; Christmas stockings for children in hospital at Christmas; In October: A free pancake breakfast was organized Christmas decorations and ornaments at the Okanagan Marathon and clothed and fed to encourage team members to join to decorate the unit’s tree; six lap the homeless. The year ended with the annual the club. Donations totalled $430 for a blankets to the seniors/chronic care unit, Christmas Luncheon, hosted by Fran Maki and school snack program organized by the Carmelite House. her team. By the end of the day Caroline Blais Ottawa Education Foundation. Okanagan Volunteer Opportunities Fair, helped (fundraising chair) and her group had raised thousands of dollars to support local projects for 2012. Penticton ambassadors enjoyed a fun afternoon of mingling, feasting and reacquainting at the an- ■■ ■■ Participated in the Canadian Institute for the Blind (CNIB) gift wrapping event that Ottawa Mission Lunch. raises money for various CNIB causes. In December: ■■ ■■ 19 Ambassadors served 400 meals at an A cookie sale raised $400 for Miriam Paul Vandenberg of CNIB praised the ambassador team for raising $729 (second highest total) and being its first nual Christmas party and fundraiser in December. House to assist pregnant women in Nine-hundred and fifty dollars was raised for need. Thanks to team members Michael the Agur Lake Camp Society in Summerland. Sangster, Ted Woodhead and Michael The Ottawa club has many activities planned Special thanks to volunteers Brian, Barb, Eric and Hennessy, who donated the cookie for the first quarter of 2012 including a Charmaine who made this event a winner. dough that was sold. cookie sale, a major fundraising event and a To volunteer or attend one of our club functions please check out the Calendar of Events at www.beyond50mag.com. ■■ Knitted slippers and sewn blankets were donated to the Children’s Hospital of Eastern Ontario. We have a passion for growth Page 8 Community Corner – TELUS Community Ambassadors corporate sponsor in revenue. homeless shelter lunch. community ambassadors club updates Prince George TELUS Community Ambassadors delivered over 200 Baby Bags to hospitals across Northern B.C. Prince George 2011 was a very productive year, even with some downtime that allowed us to relocate to the club’s great new space. ■■ ■■ ■■ Ambassadors decorated over 200 Christmas stockings for children Red Deer 10 Ambassadors worked for five weeks to The Central Alberta Ambassadors group was The year wrapped up with a final opportunity to sew 80 seniors bags formed in October. The group’s goal is to grow spread some good cheer through a partnership membership and presence in central Alberta with the local United Way and the Western Hockey The Angel project provides a tiny hooded cape, a knitted blanket and ornament in a memory box, given to grieving parents of stillborn infants ■■ Over 200 Baby Bags went to hospitals across northern B.C. for young parents in need ■■ A Hot Dog Sale in September raised more than $500 for the Parkinson’s Walk for a Cure ■■ In November, Ambassadors participated in Caring for the Community by cooking breakfast for those less fortunate ■■ We knocked our socks off in total donations this year. The TELUS Christmas Dinner and Dance was the biggest gathering in club history. The 50/50 Draw raised over $800 for the Parkinson’s Group; and two van loads of food bank donations went to St.Vincent De Paul. and give more time, energy and funds to League team, the Red Deer Rebels. On December organizations members are passionate about. 6, TELUS was the presenting sponsor for the The executive includes team members and United Way Sockey Night in Canada. The goal of retirees Theresa Stevens, Tim Mearns, Blaine the event was to generate donations of socks for Ritchie, Wes Reed, Tom Parker, Marion Cowan, local non-profit agencies, and raise funds for the Rick Vermeulen and Garner Kolybaba. United Way of Central Alberta’s 2011 campaign. In November, the group spearheaded a partner ship with the local Loaves and Fishes Benevolent Society to prepare school lunches for 240 children. For the holiday season, ambassadors collected mittens, gloves, scarves and some candy to supplement the lunch program. Our ambassadors showed up in full force distributing noise makers to the fans at the game, promoting the messages of TELUS’ community efforts in the region and generating funds through a live, on-line auction of World Junior tickets. At the end of the night, 2,000 pairs of socks were donated and the United Way was $7,000 richer. Just before Christmas, the ambassadors received tickets to the World Junior hockey games being held in Red Deer. Selling the tickets raised a few hundred dollars. Ambassadors are working on a quilt and wall hanging to be donated to a silent auction raising money for the 2012, 24-Hour Cancer Relay. There will also be a 50/50 draw for the event. The important work of the Cancer Society was brought home in January when the club lost a dear friend and hard working ambassador: Gloria Thompson. TELUS Community Ambassadors – Community Corner Page 9 community ambassadors club updates Rimouski TELUS Community Ambassadors and team members provided more than 60 safe rides on December 17 and 18 through Operation Red Nose. Pictured above: Red Nose Mascot with François Thibault, Gérald Martin and Michel Pineault. South Island TELUS Community Ambassadors volunteered to fill customized Christmas gift bags for the ten residents of the Abbey Field House in Sidney. Rimouski South Island It was a holiday evening without drinking and The driving thanks to the Rimouski ambassadors. through the last quarter of 2011, and looks House, a local transition home. The gifts During Operation Red Nose, more than 15 Club forward to another great year of projects in 2012. of toys, games and clothing, along with ambassadors and team members in Rimouski gave their support to this cause. Five TELUS ■■ groceries for their Christmas dinners helped TELUS’ Victoria Community Board hosted to make the holiday season a little brighter for these families. day included a workshop focused on one evening, giving more than 60 passengers a volunteerism and fundraising and ended with safe ride home. The TELUS teams also visited ■■ ■■ Clothing and furniture donated went to the Several members organized the annual Sooke Crisis Centre. Over 80 knit items went retiree Christmas Lunch. Maureen Yip, Cathy “I volunteered for several years in support of to the Single Parent Resource Centre. Brankston, Jack Atchison, and a busy Operation Red Nose, and each year, evenings group of helpers made the event a success. with the TELUS teams are among the busiest,” ■■ delivered to the neonatal care unit of $1,000 was donated to both the Mustard Ambassadors. “The nights are really cold. But it is Victoria General Hospital. Seed and the Artsreach program. an invaluable source of satisfaction to know that ■■ Ambassadors again volunteered to fill customized Christmas gift bags for the 10 In January, 10 Baby Bags filled with supplies and hand knit baby items were Fundraising at the luncheon meant almost says Michel Pineault from the TELUS Community Groceries are collected at monthly club meetings and donated to a local food bank. the National Philanthropy Day Awards. different holiday celebrations in Rimouski to raise so many Rimouskois are escorted home safely.” mothers and children at Margaret Laurence the Celebration of Giving breakfast. The teams volunteered more than 150 hours in just awareness about the importance of safe driving. South Island Club kept busy volunteering ■■ Volunteers helped serve breakfast and distributed Comfort Kits at the Central Baptist Church. Operation Red Nose began in 1984 to provide residents of the Abbey Field House in Sidney. free rides home during the holiday season. Each resident sent handwritten thank you The Club executive looks forward to the 2012 notes, which meant so much as most of the Convention in Vancouver, as a great way to ladies are 85 or older, and one is 101. connect and share ideas and experiences with ■■ Once again, the club and TELUS team members filled Christmas stockings for the We believe in spirited teamwork Page 10 Community Corner – TELUS Community Ambassadors the other clubs. community ambassadors club updates Sunshine Coast TELUS community ambassador president Manjit Kang presents a cheque to Ron Pepper of Habitat for Humanity. In August, Toronto Central TELUS community ambassador cleaned up Berczy Park alongside the TELUS Green Team. Sunshine Coast Toronto Central About 90 retired and current TELUS team The last half of 2011 saw us achieve great things cards for the Society of St. Vincent de members and invited guests were on hand together. Here are a few of our highlights: Paul; 600 Campbell’s Labels for Education December 13 at the Sunshine Coast Golf & Country Club when TELUS presented the St. ■■ Mary’s Hospital Foundation with a cheque for Buddies, TELUS Fall Junior Achievement Charitable Giving cheques totaling $1,670 Day, TTCG Lunch and Learn highlighting and two bags of baby and lap blankets that signed up for TELUS’ Satellite TV. The the United Way, TELUS Marketing’s internal delivered to Mount Sinai Hospital. Three- Sunshine Coast TELUS Community Customers First campaign, and a TELUS hundred Kits for Kids were delivered to Ambassadors topped up that amount with Toronto Community Board meeting. recipient’s Harbourfront Community Centre, another cheque to reach a total donation of Fred Victor Centre, Red Door Family Shelter $50,000. The money will furnish a new room ■■ adopted a St. Vincent de Paul family; and Regent Park; and the first Cake Pops hospital renovation. ambassadors were involved in the Second fundraiser selling 85 cake pops. ■■ Harvest’s Turkey Drive, the TELUS Children’s In September, ambassadors cleaned two Holiday Party, the club’s Ambassador parks and surrounding areas at TELUS local food bank. Appreciation Day and gift wrapping at local House Toronto, volunteered at the TELUS malls for the Heart and Stroke Foundation. Global Carrier Solutions’ Canadian Breast In 2011, the Sunshine Coast Ambassadors Cancer Foundation golf tournament and Free donated over 1,000 volunteer hours to the the Children’s We Day. community, ending the year helping the Salvation ■■ At a Cake Pops fundraiser in October, volunteers sold 109 Halloween-themed treats. ■■ In November, Renewed Computer Technology recognized the club’s 2010 In December, 125 Comfort Kits were provided to Covenant House; the club and Sky’s the Limit - Pathways to Education called the TELUS Ambassadors Room, in the Army by manning their donation kettles. such as the sale of 50/50 tickets for Best Green Team members; TELUS Employee campaign, we donated $100 for each household for Habitat for Humanity and donations for the Volunteers participated in numerous events Berczy Park cleaned up by ambassador and $46,400. As part of TELUS’ TV for Good The December 13 celebration also raised money were donated to Gosford Public School. August saw 300 Kits for Kids compiled; ■■ Throughout the year, club members have weekly knitting and crocheting sessions and are Canadian Blood Services champions. Thanks all of the members and sister clubs for a successful 2011 and the club looks forward to a memorable 2012. contributions with an award; book sale proceeds purchased six $50 grocery gift TELUS Community Ambassadors – Community Corner Page 11 community ambassadors club updates Toronto East The Toronto East Club recently established a relationship with the Malvern Family Resource Centre (MFRC). Through various programs, the Centre assists seniors, youth, men and women, in addition to running an Early Years centre for parents and children in the Malvern community. For holiday fundraising, the Consilium team members held a wide variety of events including a bake sale, 50/50 ticket sale, critter sale and silent auction and generously donated all of the $1,390 proceeds to the club. The entire donation was given to the MFRC, where it helped with the annual holiday dinner/gift event for almost 250 Malvern residents. Toronto East TELUS Community Ambassador Sue Bruley presents donation of $1390 to Veneise George of Malvern Family Resource Centre (MFRC). Toronto West In November, the club held a Boot and Shoe drive to support The Bridge: a not for profit agency engaged in developing healthy and healing relationships with anyone who has been touched by crime including the offender, the victims and the community. Ambassadors collected 220 pairs of men’s, women’s and children’s footwear and raised $75 to offset costs of re-conditioning the footwear to make them look as good as new. Toronto West TELUS Community Ambassadors hosted a shoe drive to donate to the Soles for Souls program. Upper Island Throughout the year, ambassadors made and distributed Baby Bags, stuffed 300 Heart Pillows that were sent to Vancouver, and packed 240 Kits for Kids with much needed school supplies, which were distributed to three school districts. The Christmas Dinner in Courtenay ended the year on a high note. Instead of food bank donations, attendees were asked to bring personal care items for men. Campbell River’s Second Chance Recovery House appreciated the two boxes of supplies that were donated. The dinner also provided us an opportunity to thank our loyal volunteers. The Upper Island ambassadors wish all ambassadors across Canada a happy and healthy 2012. We have the courage to innovate Page 12 Community Corner – TELUS Community Ambassadors Upper Island TELUS Community Ambassadors collected two large boxes of much needed supplies for the Second Chance Recovery House in Campbell River. Pictured above: Tricia Cromer. community ambassadors club updates Vancouver TELUS community ambassador members Pearl Koochin and Hilliary Simpson stamp books for less fortunate kids in schools. West Kootenay TELUS Community Ambassadors volunteered at the BC Summer Games in August 2011. Vancouver West Kootenay Donated Christmas dinner proceeds ($6,500) In 2011, the 20 active members in West volunteering 26,888 hours and preparing to B.C. Alzheimer’s Society and the War Kootenay volunteered an astronomical 3,918 18,805 care items. Amps CHAMPS Program and non-perishable hours, raising money and assembling meaningful food items to Vancouver Food bank items to help out children, families and seniors in 2011 was a record year for members – ■■ During the last half of 2011, Ambassadors: ■■ ■■ Helped with Arts Umbrella, Kids Up Front, the Canadian Open and two Canuck Place golf tournaments ■■ children for the Adopt-A-School project ■■ Donated funds to purchase books for local schools. Burnaby bike race Prepared, filled and distributed Comfort Kits, Kits for Kids and Baby Bags of the Family, a local charity helping families who This issue our Vancouver Club is casting the spotlight on Joyce Burrett. Happily retired after 30 years with B.C. Tel and TELUS, Joyce now ■■ Contributed Heart Pillows to the Heart and in the TeePee store and the Richmond cat shelter. Stroke Program Regardless of the weather, on Saturdays she’ll be emergency services ■■ Tested Christmas lights for Canuck Place ■■ Organized a Christmas stocking program ■■ Served lunch at a local inner city school ■■ Filled and delivered Senior Christmas bags and Christmas stockings for Teen Mom ■■ Sewed and delivered blankets for emergency shelters Senior Games, taking place in Castlegar, Nelson Nelson. Those events raised $723 for the Friends Volunteer Spotlight Knitted toques, baby blankets and sweaters Distributed Care Bears to hospitals and Fall activities included volunteering for the B.C. Annual Garage Sale and also a picnic – both in ■■ ■■ the community. and Trail and September was busy with the 2nd Participated in the Burnaby Hospital Rhythm of Life race/walk and the Giro di ■■ Filled stockings and served hot lunches for dedicates her time working on the Lottery desk at Canuck Place working in the gardens. The club is saddened with the passing of need to travel with seriously ill children. Ambassadors also assembled: ■■ facilities in Nelson ■■ 74 Comfort Kits ■■ 110 Comfort Bears for children that Castlegar and Nelson RCMP, and Nelson City Police dedicated members Joan Archer and Percy Berry. Volunteers are needed for the B.C. Senior games in Burnaby in August. Please call Doug Reeves at 604-432-3022 or email [email protected] to get involved. 45 Senior Bags for Christmas dispersal to encounter who need a “hug” ■■ Koats for Kids and Baby Bags. The year wrapped up with a Christmas feast, where several boxes of food items were collected for the local food bank. The club is always looking for more active members, so please contact any executive member to become involved. Thanks to everyone for their efforts in 2011. TELUS Community Ambassadors – Community Corner Page 13 50/50 retiree’s lottery winners Alberta August Kenneth Logan Edmonton $1,524.00 September Glenn Werts Medicine Hat $1,525.00 October Bin Tan Calgary $1,558.00 November Martin Harland Sherwood Park $1,572.00 December Dorothy Smith Morinville $1,578.00 January Tam La Calgary $1,590.00 February Dennis Heggie Red Deer $1,614.00 August Thomas Hultman North Vancouver $3,200.00 September Al Jamison North Vancouver $3,205.00 October Herb Johnstone Coquitlam $3,202.50 November Wendy Hall Coquitlam $3,220.00 December Susan Read Qualicum Beach $3,222.50 January Maureen Criss West Kelowna $3,225.00 February Albert Hooper Agassiz $3,227.50 British Columbia Employees’ payday lottery winners Alberta August 25 Shona Carlson Edmonton $3,082.00 September 8 Randy Dennis Calgary $3,092.00 September 22 Sonia Vaduva Edmonton $3,093.00 October 6 Linda Bennett Edmonton $3,101.00 October 20 Patti Black Edmonton $3,106.00 November 3 Debbie Grozell Calgary $3,116.00 November 17 Sean Skoreyko Edmonton $3,130.00 December 1 Judy Taschuk Edmonton $3,127.00 December 15 Brad Dixon Medicine Hat $3,139.00 December 29 Ron Booth Calgary $3,137.00 January 12 Jennifer Hammer Calgary $3,143.00 January 26 Sami Gounder Calgary $3,121.00 February 9 Kevin Finkbiner Calgary $3,120.00 February 23 Kelly Mottershead Edmonton $3,115.00 March 8 Cory Anderson Pincher Creek $3,130.00 August 25 Kevin Cole Burnaby $6,252.00 September 8 Katherine Nicolinas Burnaby $6,253.00 September 22 Colin MacQuarrie Surrey $6,237.00 October 6 Gary Cooper Burnaby $6,249.00 October 20 John Guy Kelowna $6,240.00 November 3 Karen Hanberry Burnaby $6,247.50 November 17 Christy Hyde Kelowna $6,261.00 December 1 Julie Scott Vancouver $6,271.50 December 15 Martin Everett Fort St. John $6,268.50 December 29 Tony Geheran Vancouver $6,295.50 January 12 Jane Pennington Vancouver $6,294.00 January 26 Brad Manary Burnaby $6,286.50 February 9 Larry Lee Vancouver $6,301.50 February 23 Lisa Richards Burnaby $6,309.00 March 8 Derrick Williams New Westminster $6,303.00 British Columbia In memoriam If you would like to include the name of any TELUS retiree who has passed away, contact Stephanie Franco at [email protected] or 1-866-697-8184. Permission from the family is required before we can post a name. Page 14 Name of retiree Date of death Place of residence Dale Kauffman January 29, 2010 Lumby, B.C. Ian George Edgar January 9, 2011 Maple Ridge, B.C. Bill MacKenzie March 28, 2011 Vancouver, B.C. Alan Davidson March 28, 2011 Bowen Island, B.C. Mildred (Millie) Thomson April 25, 2011 Calgary, AB Don Beck May 4, 2011 Kelowna, B.C. Janet Elizabeth Kostek May 22, 2011 Red Deer, AB Mariam Whitham July 4, 2011 Edmonton, AB Mary McGough October 3, 2011 Langley, B.C. Donald Preston October 13, 2011 Parksville, B.C. Bert Wheeler February 14, 2012 Chilliwack, B.C. Community Corner – TELUS Community Ambassadors CALENDAR OF EVENTS April 16 - 17, 2012 TELUS Community Ambassador Convention and Awards Dinner April 16 - 20, 2012 National Volunteer Week Saturday, May 26, 2012 TELUS Day of Giving Monday, October 15, 2012 Team TELUS Charitable Giving deadline Key contacts for the TELUS Community Ambassadors Corporate contacts British Columbia Sunshine Coast TELUS Community Ambassadors B.C. 50/50 lottery Manjit Kang 604-886-4964 [email protected] 3 - 555 Robson Street Vancouver, B.C. V6B 3K9 teluscommunityambassadors@ telus.com Stephanie Franco 604-697-8184 (local) 1-866-697-8184 (toll free) [email protected] Dollars for Doers contact Thursday, November 15, 2012 Dollars for Doers deadline 1-855-697-8183 (toll free) [email protected] Pension contacts Upcoming Club Events Calgary Stampede Luncheon Monday, June 25, 2012, noon Elbow Park Exchange Ticket sales by phone May 1 – June 15 Call Shirley 403-240-4777 AB/B.C. and QC pension Mercer 1-877-768-3587 B.C. TWU pension Jane Olsen Payment clerk 604-430-1317 $5.00 per person Club contacts Sunshine Coast Summer BBQ Alberta Ross Simpson 604-432-2519 1-877-334-5050 [email protected] (Tues. and Thurs.only) B.C. provincial programs Upper Island Gordon Cromer 250-923-4668 [email protected] Bobby Farr 604-432-5825 [email protected] Shirley Harris 250-339-5917 [email protected] Central Island Vancouver Central Glen Husband 250-390-6616 [email protected] Ross Simpson 604-432-4735 [email protected] Karen Conway 250-758-2288 [email protected] East Kootenay Edith LeClair 250-426-3131 [email protected] Les Radcliffe 250-426-5441 [email protected] Fraser Valley Vernon Colleen Luttman 250-558-8585 West Kootenay Marge (Gould) Witton 250-352-5454 [email protected] Jean Peloso 250-352-6998 [email protected] Thursday, July 26 Alberta 50/50 lottery Details to follow. Mercer 1-877-768-3587 Linda Jackson 604-461-9892 [email protected] Alberta provincial programs Evelyn Finlayson 604-581-6667 Brenda Simpson 705-792-3641 [email protected] Kamloops Ottawa Pat Bauer 250-955-6463 [email protected] Terry Wright 613-266-4877 [email protected] Judy Haynes 250-578-8414 [email protected] Toronto Central Gary Silsbe 780-493-3037 [email protected] Calgary Marilyn Papp 403-282-1088 [email protected] Lesley Ritchie 403-236-3630 [email protected] Calgary workshop 403-530-5252 [email protected] www.telusplanet.net/public/ cpsclg1 Okanagan Al Tiller 250-717-3075 [email protected] Prince George Edmonton Jean Brien 250-565-3687 [email protected] Bonnie Frederick 780-465-5357 [email protected] Lorri Kidd 250-565-3345 [email protected] Linda Ardiel 780-475-7892 [email protected] Edmonton workshop 780-451-0713 [email protected] Red Deer Theresa Stevens 403 304 8481 [email protected] Salmon Arm Ontario Barrie Crystal Brummell 416-883-4592 [email protected] Toronto West Maureen MacNeil 905-804-6178 [email protected] Toronto East Susan Bruley 416-279-4594 [email protected] Quebec Montreal Pat MacLeod 250-835-8837 pmacleod1@ airspeedwireless.ca Jeannot Martel 514-789-0417 [email protected] South Island Josee Levesque 418-722-1433 [email protected] Donna Davidson 250-544-0044 [email protected] Rimouski Maureen Yip 250-658-1244 [email protected] TELUS Community Ambassadors – Community Corner Page 15 See inside for the complete story Team TELUS Cares 12_00145 Printed in Canada on recycled paper. Paper is Forest Stewardship Council certified. Paper contains 10% post-consumer content. community ambassadors community ambassadors What’s inside: Another year of bringing our giving philosophy to life > Dollars for Doers > Take Your Kids to Work program attracted 300 teens > 41273519 Team TELUS cares overview for 2011 > The ultimate gift to give: at Christmas & throughout the year > TELUS Community Ambassadors become Legends > Ambassador club updates > British Columbia will have another area code in 2013 > The biggest deal in TELUS’ history – connecting B.C. > Listening at heart of journey to put customers first > TELUS Community Ambassadors become Legends. (see page 3) Return undeliverable Canadian addresses to: TELUS Community Ambassadors community investment and engagement 3 - 555 Robson Street Vancouver, B.C. V6B 3K9 Publications Mail Agreement No. 41273519 Registration No. 7235595
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