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WELCOME TO THE FARNHAM ROAD PRACTICE
Farnham Road Surgery
301 Farnham Road
Slough
SL2 1HD
T: 01753 520917
W: www.farnhamroadpractice.co.uk
Weekes Drive Surgery
100 Weekes Drive
Cippenham
Slough
SL1 2YP
This leaflet outlines the services offered by the GPs, Nurses and other staff at the
Farnham Road Surgery. (There is a separate leaflet for Weekes Drive Surgery).
For full Practice Information, please see our website at:
www.farnhamroadpractice.co.uk
We aim to provide a caring, professional and confidential service for our patients.
Our GPs are:
Dr
Dr
Dr
Dr
Jacqueline Bulger
Chris Morris
David Ward
Jim O’Donnell
Dr Farah Moiz
Dr
Dr
Dr
Dr
Dr
Dr
Dr
Tsering Lama
Georgia Allen
Nithya Nanda
Manj Tawana
Mustafa Jiwanji
Jas Deooray
Lalitha Iyer
Dr
Dr
Dr
Dr
Dr
Dr
Dr
Dr
Julius Parker
Maria Easaw
Libby Symmonds
Bas Hernandez
Muki Sritharan
Sabina Shaik
Amit Bajwala
Javaria Jamil
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MBChB 1987 MRCGP
MBBS 1987 FRCGP DRCOG
MBBS 1987 FRACGP 1994 Dip Sports Medicine
MB BAO BCh 1978 MRCGP MICGP DCH DObs MFPM
Dip.Phar.Med.
MBBS 1986 MRCGP M.Sc (Nutrition) Dip. Internal
Medicine
MBBS 1999 MRCGP DFFP
MBBS 1991 MRCGP
MBBS 2000 MRCP MRCGP DRCOG
MBBS BSc 2005 MRCGP DRCOG DFSRH
MBBS 2004 BSc (Hons) MRCGP
MBBS BSC 2006 MRCGP DRCOG DFSRH
MBBS 1986 MD (OBS AND GYN) MRCOG MRCGP
DFFP MBSCCP
MBChB 1988 BA MRCGP DRCOG DPD DFFP LLB
MBChB 1995 MRCP (UK) MRCGP DFFP
MBChB 2003 MRCP (UK) MRCGP DRCOG
LMS 1992 Universidad de Valencia MRCGP
MBBS BSC 2006 MRCGP DRCOG DFSRH
MBBS 2001 MRCGP DCH DFFSRH
MBBS 1999 MS MRCGP DFSRH
MBBS 2001 DFSRH MRCPG RCGP
Nurse Manager:
Practice Nurses:
Health Care
Assistant:
Sheila Wellavise
Alex Thompson
Stephanie Lodge
Julie Swinbourne
Sam Watkins
Indira Thakrar
Joan Bradfield
Esther Mwaura
Barbara Asante
Sharon Richardson
Julie Roche
Claudette Gumbs
General Manager:
Practice Manager:
Deputy Practice Manager:
Finance Manager:
HR & Support Manager:
Reception Supervisor:
Administration
Staff :
RGN
NVQ (level 3)
Gary Edwards
Sue Lyall
Sonia Santinho
Marion Fabia
Sue Warner
Emma Reynolds
We have a number of receptionists/patient service team/
administration staff employed by the practice. Every day
they attempt to match the requirements of patients with
the availability of appointments and other services. In
order to do this they may need to ask for personal
information. Please rest assured that the rules of
confidentiality apply equally to all practice staff. Help
them to help you.
PRACTICE AREA
Please refer to the map at the end of this leaflet.
SURGERY TIMES
Monday - Friday – 7.30am-8.00pm
Saturday & Sunday– 9.00am-5.00pm
Once a month we close the surgery for an afternoon so that our staff can take part in a
training programme, along with other GP surgeries in Slough. The date is advertised in
advance in our reception area and on the door at the entrance to the building. East
Berkshire Primary Care (out of hours service) provides care for patients who require
emergency treatment (see “ when the surgery is closed” ).
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TELEPHONE NUMBERS
Our telephone system will give you options to select the right department to help you with
your need.
Tel:
01753 520917
For Prescription enquiries
To make an appointment
To cancel an appointment
For enquiries regarding medical reports and insurance forms
For all other enquiries including home visits
Fax:
District Nurses:
Press
Press
Press
Press
Press
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5
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01753 550680
01753 517998
HOW TO REGISTER AS A PATIENT
Firstly, please check that you reside within our practice area.
To register you need to bring your completed medical card or, if this has been mislaid,
complete a registration form (available at the practice). You will then be given an
appointment for a health check. Once the health check has been completed you will be
registered as a patient and be able to use the services of the practice.
CHOICE OF DOCTOR
For administrative purposes you will be registered with one named doctor but can express a
preference for a male or female GP. You may not always be able to see your named doctor,
but your continuity of care will not be affected as all GPs can see past consultations that
have been carried out by other clinicians at the surgery.
APPOINTMENTS
An appointment is required for all consultations. An appointment can be made by telephone
between the hours of 8.00 am to 6.30 pm. Alternatively, you may come into the surgery
(8.00 am to 6.30pm). A range of appointment times are available throughout the day.
If you need urgent medical attention during the day please telephone or visit the surgery.
You will be assessed by a nurse who will give you advice or arrange for you to see a doctor –
this is the practice triage system.
WALK-IN CENTRE
Slough NHS Walk-in Centre provides medical treatment and health advice. No appointment
is necessary, however, they will not see children under the age of 2.
Opening Times:
7.00am to 8.00pm Monday to Friday
9.00am to 5.00pm Saturday & Sunday
Address:
Upton Hospital, Albert Street, Slough,
Berks SL1 2BJ
Telephone:
01753 635505
NHS DIRECT
A nurse-led telephone service offering confidential healthcare advice and information 24
hours a day.
Telephone:
Website:
HOME VISITS
Please call the surgery before 10.30am if you think you need a Doctor to visit either
yourself or a member of your family at home. Home visits are only offered to patients
housebound for medical reasons and are undertaken at the Doctors’ discretion. Patients may
be asked to come to the surgery if this is felt to be more appropriate. Unfortunately, lack
of transport does not constitute being housebound.
WHEN THE SURGERY IS CLOSED
When the surgery is closed you will hear a recorded message with the telephone number of
our out of hours service (111). This is provided by East Berkshire Primary Care
(out of hours service) and cover is provided from 6.30pm to 8.00am (Mon-Fri) and all day
Saturday/Sunday and Bank holidays. Many problems can be dealt with over the telephone or
you may be asked to attend a local surgery. Only housebound patients will be visited at
home.
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0845 46 47
www.nhsdirect.nhs.uk
REPEAT PRESCRIPTIONS
YOUR RESPONSIBILITIES TO US
These may be obtained by ordering by our online website; personal request; fax or by post
(with an s.a.e. if you wish this to be returned by post) and will be available 2 working days
following the request (not counting the day of submission).
Please let us know if you change your name, address or telephone number.
Prescriptions may be collected by your local pharmacy with prior arrangement.
Telephone requests are not accepted because of the potential for error.
SPECIALIST CLINICS
As well as dealing with acute illnesses we also manage chronic, long term conditions and
promote the prevention of disease and ill health. The following clinics are operated on
various days during the month – please ask at reception for days/times:
Diabetes/ Asthma / Baby immunisations/ Cervical Smears/ Blood Pressure/ CHD/ COPD/
Travel Vaccinations/ Minor Surgery/ Acupuncture
TEACHING PRACTICE
We are a teaching practice where medical students, doctors and nurses are in training. To
help with this some consultations will be videotaped with the written consent of the patient.
This is vital to training and your co-operation is appreciated.
Please keep your appointment or advise us as soon as possible if you are unable to make it.
Patients who persistently fail to attend appointments without cancelling may be asked to
register with another surgery.
Please keep your telephone call brief and avoid calling during peak morning time for nonurgent matters.
Please treat the doctors and practice staff with courtesy and respect.
You have the right to leave our list and register with another Practice if you are unhappy
with our services.
ZERO TOLERANCE AGAINST VIOLENCE
The practice supports the Government’s NHS zero tolerance campaign. Violence against
staff working in the NHS is a crime and employers are working with the police locally to
prevent it.
FACILITIES FOR DISABLED PATIENTS
The surgery has three separate parking bays for use by the disabled and a ramp to gain
access to the surgery. There is a disabled toilet on the ground floor with assistance alarm
fitted. There is a lift to gain access to the first floor.
OUR RESPONSIBILITIES TO YOU
We aim to provide the best care for every patient, regardless of age, ethnic origin or state
of health.
You will be treated with courtesy and respect and your treatment will remain confidential.
You will be able to see/speak to either a doctor or a nurse within 48 hours of your request
(excluding weekends and bank holidays).
We have the right to remove patients from our lists if there is a breakdown in the
relationship, or if patients are verbally/physically abusive to the doctors or staff.
If you move out of our practice area you will be asked to re-register with a local GP.
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If a patient becomes violent, the police will be notified immediately by the NHS. The
patient will be given a warning letter issued by the Thames Valley Primary Care Agency. This
letter will formally notify the patient that should another violent incident occur, they will be
placed on the Violent Patient Register and it is likely that future General Practice treatment
may be provided within a secure unit, i.e. local Police Station.
DATA PROTECTION
STAFF ATTACHED TO THE PRACTICE
The information gathered includes such items as your:
i. Name
ii. Sex (M/F)
iii. Date of birth
iv. Address
v. Home telephone number(s), including mobile if applicable
vi. Email address
vii. NHS number
viii. Medical history
The purposes that the information is used for, includes, but is not limited to:
a) Help in your medical treatment.
b) Provide statistical data.
c) Help improve patient services.
All of the applications above (a-c) are only accessible from within the NHS environment and
are not made public.
District Nurses
Our District Nurse team visit and care for
patients confined to their own homes.
They can be contacted on 01753 517998.
Midwives
The midwife, in conjunction with your GP,
provides ante and post natal care. You must
make an appointment to see your Doctor to
arrange maternity care.
Counsellors
Available at the Practice by GP referral only.
Dieticians
Available at the Practice by GP referral only.
NON NHS SERVICES/SICK NOTES
Some services are not a National Health Service and a fee will be payable. These include
examinations for employers, solicitors, insurance companies, PSV, HGV and elderly driving
licenses, completion of passport/holiday cancellation forms and insurance certificates etc.
The fee charged is in line with the fee recommended by the British Medical Association.
Further details can be obtained from Reception.
Doctors are not obliged to issue sick notes for periods of absence from work of less than
seven days including weekends. After three days absence you should obtain a self
certificate form from your employer. If your employer insists on a “private certificate”
then either he or you must be prepared to pay a fee for this.
Your personal data which you provide to the National Health Service (NHS) via this practice
as part of your treatment may also be used by the NHS for other purposes which are
detailed below.
This information may be disclosed to other organisations, such as:

The Primary Care Trust

The Department of Health
All purposes for which data are processed are compliant with the Data Protection Act 1998
and are notified to the Information Commissioners Office, a copy of the Practice
notification can be viewed at:
http://forms.informationcommissioner.gov.uk/search.html
Should you require any future information on how or why your personal data is processed,
please contact the Deputy Practice Manager.
FREEDOM OF INFORMATION ACT 2000
Our Publication Scheme can be found at :
www.foi.nhs.uk
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SUGGESTIONS & COMPLAINTS
Feedback from our patients is always welcome. The Deputy Practice Manager is responsible
for handling comments/complaints and suggestions about any service provided by the
practice. Please write to her at the practice address.
A copy of the Practice Complaints procedure is available upon request.
SLOUGH CCG
The Practice provides primary medical services on behalf of Slough CCG. Details of Doctors
and medical services within Slough can be obtained from:
Slough CCG
King Edwards VII Hospital
St Leonard's Road
Windsor
SL4 3DP
Telephone: 01753 860441
THAMES VALLEY PRIMARY CARE AGENCY
The Practice is covered by Thames Valley Primary Care Agency. They are responsible for
allocating patients to practices and for ensuring that a Doctor has the correct qualifications
to practice. They can be contacted as follows:
Thames Valley Primary Care Agency
7/9 Cremyll Road
Reading
Berks
RG1 8NQ
Telephone: 01189 183333
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PRACTICE AREA