Contact Februar y 2015 • News for SRP M-Power Customers • srpnet.com BUY A SMART IRRIGATION CONTROLLER AT A DISCOUNTED PRICE: JUST $50 Learn about water conservation and Valley water supplies at the SRP Water Conservation Expo. The event takes place March 7 from 8 a.m. to 1 p.m. at the SRP PERA Club (1 E. Continental Drive, Tempe). At the expo, you can purchase a smart irrigation controller for $50 plus tax (retail value $314.15). Smart controllers use weather data to regulate your landscape watering schedule, which can reduce household water use by as much as 25%. SRP has partnered with Ewing Irrigation to provide this special price on a professional-series Rain Bird ESP-SMTe four-station smart irrigation controller (expandable to 22 stations). The discount is limited to the first 800 SRP power and water customers (one per household) who register for and attend the expo. Additional three-station expansion modules will be available for the smart controller at the discounted price of $15 plus tax (retail value $53.55; limit three per household). Customers who attend also will receive a water-saving Niagara showerhead (retail value $14.99; one per household while supplies last). Did YOU know? If you fall asleep with the television on, it costs you about $55 a year (or a nice dinner). We all have bad habits, but don’t live in denial. It only wastes energy. Read about nine other ways you can put a stop to those energy-guzzling habits at savewithsrp.com/energyhog. Visit srpnet.com/expo or call (602) 236-3333 for details. YOU ASKED, WE LISTENED: NEW ‘FRIENDLY CREDIT’ HOURS As of Feb. 1, our Friendly Credit hours are 8 p.m.–8 a.m. If your meter runs out of energy credit, your power will stay on during these hours. Credit must be loaded to the meter the following day before 8 a.m. Any energy used during Friendly Credit hours will be charged at the meter and recovered in full the next time credit is loaded to the meter. MAJOR MILESTONE FOR SRP: 1 MILLION CUSTOMERS SRP is the oldest multipurpose federal reclamation project in the United States. We have been serving the communities in central Arizona since 1903, nearly 10 years before Arizona became the 48th state. Our response to growth and commitment to progress grew our customer base from 100,000 in November 1960 to 500,000 in January 1988. A new milestone was reached in December 2014 when we signed up our 1,000,000th customer. The lucky distinction goes to Travis Binder, who received a gift basket of energy-efficient products as a token of our appreciation. Travis, SRP’s one millionth customer, with his girlfriend, Elyssa Delivering reliable and affordable power is important to us, and we will continue working hard to provide value to all our customers. Thank you for the opportunity to serve you. M-POWER DISPLAY UNIT TIP Did you know that leaving your M-Power smart card in the display unit will cause its batteries to run low? After you purchase power on your smart card, you must insert the card in the display card slot to load the credit to the meter. As soon as you insert the smart card, the message on the unit will change to “Please Wait, Processing Card.” When you see the message “Card Processed,” remove the smart card and store it in the card envelope provided. These steps will help you conserve the display unit’s battery power. DISCOUNTS AND OFFERS FOR YOU REGISTER FOR FREE SWIMMING LESSONS The City of Chandler Aquatics Division will offer free swimming lessons through April 3 at Arrowhead Pool and Hamilton Aquatic Center. Get more details at srpnet.com/offers. SRP sponsorship of this activity reflects our commitment to keep families safe around water. RECYCLE YOUR OLD FRIDGE AND WE’LL GIVE YOU $50 SRP makes it easy for you to save energy and money with our Appliance Recycling Program. Schedule a free pickup of your clean, working refrigerator or freezer, and we’ll take care of the rest. Best of all, we will mail you a $50 check. Call (602) 236-4225 or visit savewithsrp.com to schedule a pickup. SRP WILL PLANT 3,200 TREES TO CELEBRATE CARDINALS’ TOUCHDOWNS Congratulations to the Arizona Cardinals on an exciting year. During this football season, SRP Trees for Change™ partnered with the team to help reforest Arizona land burned by wildfire. We pledged to plant 100 trees for every Cardinals touchdown scored during home and away games. The team put up 32 touchdowns. Customers who signed up for Trees for Change during the Cardinals’ regular season were entered into a contest to win exclusive autographed Arizona Cardinals prizes. Congratulations to contest winners Kathleen Patterson, Linda Lou Wright and Brent Zuehlke. Go to srptreesforchange.com or call (602) 236-4448 to sign up for Trees for Change. CONNECTING RESIDENTS WITH VITAL SERVICES Community Information and Referral Services (CIR) is a nonprofit organization that provides “2-1-1 Arizona” services to residents statewide. 2-1-1 is the easy-to-remember phone number for health, human, community and government services available in Arizona. In fiscal year 2014, CIR fulfilled over 1.27 million service requests for those seeking rental or utility assistance; housing and shelter; emergency services; and disaster relief. For more information, visit 211Arizona.org and download the mobile 2-1-1 Arizona app. COMING SOON: THE NEXT GENERATION OF M-POWER Supporting this agency is one way SRP is helping to connect those in SRP is working to make M-Power even better. Over the next two years, SRP will be upgrading meters and in-home displays. The new equipment will lay the foundation for future enhancements, including the ability to view your daily usage history online and, ultimately, purchase power using your PC, laptop or smartphone. Be on the lookout for more communication from SRP as we keep you informed about when we will visit your home to exchange your equipment. need with community resources. To learn more about our customer assistance programs, visit srpnet.com/assistance. CALL ON US CUSTOMER SERVICES TDD SERVICE (602) 236-8888 711, AZRelay.org srpnet.com/paycenters We’re here to serve you 24 hours a day, seven days a week. CUSTOMER CORRESPONDENCE ENERGY SAVINGS AND REBATES ELECTRICITY EMERGENCIES (602) 236-8811, 24 hours a day Customer Comm. Svcs. CUB363 P.O. Box 52025 Phoenix, AZ 85072-2025 [email protected] PAYCENTER LOCATIONS savewithsrp.com Manage your account: srpnet.com FIND US ON SOCIAL MEDIA Blog: srpconnect.com February 2015 ©2015 SRP All rights reserved 15-0106-01 02/15