b
Fe
a
ru
ry
carehome.co.uk, which says that
it receives 1.4 million visits each
month, enables consumers to search
for care homes in the UK and to
make recommendations about care
homes, with comments carefully
vetted to ensure they are genuine.
interacted very well at all levels
i.e. visitors, residents and colleagues.
The rooms are decorated beautifully
and the communal area are
extremely welcoming.”
Kesson House Care Centre in
Northfleet, Kent, has already received
positive feedback, despite only
opening at the end of October 2014.
Another commented: “Very
helpful with resident and family
members. Members of staff, always
answer enquiries when asked and
always interact with residents
and family members.”
One visitor to carehome.co.uk
said: “I found the home to have
a warm friendly atmosphere, all
the staff were very helpful and
Meanwhile, the relative of a resident
at Queens Court Nursing Home has
said: “The care he has been given
has been very sympathetic and
understanding. It is a great relief to
me that he is now somewhere that
is appropriate to his needs and he
seems relaxed and content.”
“We always welcome comments
about our services from residents
and relatives, because this kind of
feedback is invaluable in helping
us maintain and raise further our
high standards.”
RCH is making it easy for people interested in its services to stay up-to-date by
strengthening its presence on three of the most popular social media sites.
Sandra Bensley, RCH regional
operations manager, said: “As a
forward-thinking company, we
believe it is important to keep
in touch with people through a
wide range of platforms, including
social media.
“Our presence on Twitter, LinkedIn
and Facebook allows us to let others
know about the latest developments
in the care sector, as it happens,
while also sharing our own news.
We hope more people
will sign up to follow us on
Twitter or connect with us on
Facebook and interact with
us via these channels.
RCH Head Office
King George Place, 762 Eastern Avenue,
Newbury Park, Ilford, Essex, IG2 7HU
[email protected]
020 8554 5600
Sandra Bensley, RCH regional
operations manager, said: “It is
very pleasing to have received
such positive feedback via
carehome.co.uk.
Stay in touch with us on social media
Anyone interested in the work of
RCH or dementia care generally can
now tap into regular updates on the
latest news about dementia care,
together with the latest news from
the firm at and via its pages on
LinkedIn and Facebook.
15
RCH has received positive feedback for its homes through a leading care homes website.
20
Site visitors rate homes highly
New guide offers insight into dementia care
A Radio 4 documentary has turned the spotlight on people’s fears of developing dementia.
Suppose I Lose It, which was broadcast
on 16 December, was presented by
Joan Bakewell, who asked what she
might expect – and how she should
prepare – if she had dementia.
The condition is a significant
concern for many people, with
research suggesting that 66 per cent
of over-55s in the UK worry that it
may affect them in the future.
The programme included an
interview with 82-year-old actress
Prunella Scales. In March this year,
her husband, actor Timothy West,
revealed she had a condition similar
to a mild form of Alzheimer’s.
Coverage like the Radio 4
programme keeps dementia in the
news and people better informed
about the condition, which is why
RCH has also produced its own
Dementia-Friendly Care guide.
The guide includes an explanation
of dementia and its different
forms, how the UK is rising to
the challenge of 800,000 diagnosed
cases, and increasing numbers as
life expectancy continues to rise,
and an insight into RCH’s own
approach to dementia-friendly care
and dementia-friendly environments
within its homes.
Sandra Bensley, RCH regional
operations manager, said: “Joan
Bakewell said in her documentary
that the UK is only now gearing up
to meet the enormous challenge
dementia presents for the future.
Open house
at RCH homes
RCH homes in Essex and Kent are inviting
people to take a closer look at the services
they provide at a series of open days
As we say, anybody can
provide a house – what we
do at RCH is to turn a house
into a home.
The Dementia-Friendly Care guide
can be downloaded at RCH website
at www.dementiacarehome.co.uk/
about-us
“She also said that although it can be
a challenging experience for families
affected, the experience of her
friends Timothy West and Prunella
Scales have shown her there can still
be ‘happiness and laughter’ in life.
“At RCH, our approach is very much
about maximising independence
for our residents, which remaining
sensitive to the need to protect
people from risk and supporting
them by creating a comforting,
welcoming place to live.
For information regarding our homes, please visit
www.dementiacarehome.co.uk
PLUS:
• New managers join the team
• Mayor joins Christmas celebrations
• Romford champions Dementia Friends drive
• Site visitors rate homes highly
• Stay in touch with us on social media
• New guide offers insight into dementia care
Welcome
Mayor joins Christmas celebrations
Open house at RCH homes
Welcome to RCH News, bringing you information on events and developments from
our dementia-friendly care homes.
A VIP visitor helped to put the icing on the Christmas cake at a series of festive
events at RCH homes.
RCH homes in Essex and Kent are inviting people to take a closer look at the
services they provide at a series of open days in February and March.
This edition includes details of our
forthcoming open days, which will
give visitors a chance to find out more
about life at our homes, our successful
Christmas activities and our new
guide to dementia-friendly care.
The Mayor of Brentwood, Councillor
Vicky Davies, was a special guest at
Brentwood Care Centre in Brentwood,
Essex, on 16 December, when the
home hosted a carol concert with
the help of pupils from pupils from
Larchwood Primary School.
The events will give visitors the
opportunity to see at first hand
the modern facilities the homes
provide, as well as an insight into
daily life there, and to talk to staff
about RCH’s dementia-friendly care
and expertise.
New managers join the team
RCH is starting the new year with new faces leading the teams at two of its
dementia-friendly care homes.
Hakim came to the UK from his native
Mauritius to train as a nurse at the
age of 18 and 45 years later remains
full of enthusiasm for his work.
His wide-ranging experience includes
oncology care in London and 20 years
working overseas, during which time
he managed the surgical unit of a
hospital in Saudi Arabia.
When he returned to the UK in the
late 1990s, Hakim moved into the
care home sector and has since held
“Queens Court is a beautiful home
and the staff are hard-working and
dedicated, which gives me exactly
the foundation I need for providing
high quality dementia care.
“From experience, I know how
important it is to feel supported in
one’s work so a key priority for me
will be to encourage my team so
that we can move forward together.”
Glenda began her career as a trainee
nurse at North Middlesex Hospital
in 1970, working there for 37 years in
roles including ward sister, assistant
director of nursing, theatre manager
and latterly as senior project
She then moved into the care
home sector, winning the title
of Registered Manager of the Year
for the London region in the Great
British Care Awards while working
for provider Carebase at a home
specialising in dementia care. She
also holds numerous professional
qualifications, including a first class
BSc degree in Clinical Practice and
a Diploma in Dementia Care.
Glenda says: “My priorities at
Romford are maintaining the
health and welfare of our clients,
maintaining and enhancing good
practice and ensuring that staff
are trained so that they have the
skills and knowledge they need
to support our clients in the
most appropriate way.
I enjoy the variety each
day brings and working
with my team to really
make a difference to the
lives of people we care for.
The guest speaker at all the events
will be Chris Caine, an expert in
dementia care and deputy president
of the Royal Masonic Benevolent
Institution, which provides a range
of services for older Freemasons,
including dementia support. He
will be exploring issues around
dementia and the funding of care.
Romford champions Dementia Friends drive
An RCH care home is backing an Alzheimer’s Society drive to raise awareness and
understanding of dementia.
The society is also training and
supporting volunteers called
Dementia Friends Champions, who
spread the word on how Dementia
Friends can make a difference.
Now Romford Nursing Care Centre
in Essex has joined the campaign
with the aim that all its care staff
will train as Dementia Friends
Champions.
The charity wants to sign up one
million people as Dementia Friends
by the end of 2015, with the
aim that by learning more about
dementia and then turning that
understanding into action, they can
help to create more communities
that are dementia-friendly.
The first team members have
already completed the training
under a rolling programme that
home manager Glenda Barker says
will further improve the home’s
understanding and awareness of
people with dementia and their
widely varying needs.
The home has also joined Havering
Dementia Action Alliance, which is
part of the Dementia Action Alliance,
working across England to help bring
about a society-wide response to
dementia.
Glenda says: “As care professionals,
we see at first hand the impact that
dementia can have on the lives of
those with the condition. By taking
opportunities like this to enhance
our knowledge of dementia and best
practice, we can make things better
every day for the people we support.”
The Dementia Friends campaign
has won the backing of leading
businesses including Lloyds Banking
Group and Marks and Spencer.
• Thursday, 19 February at:
Kesson House Care Centre,
Council Avenue, Northfleet, Kent
• Thursday, 26 February at:
Romford Nursing Care Centre,
107 Neave Crescent, Harold Hill,
Romford, Essex
• Thursday, 5 March 2015 at:
Brentwood Care Centre,
Larchwood Gardens,
Pilgrims Hatch,
Brentwood, Essex
• Thursday, 12 March 2015 at:
Queens Court Nursing Home,
52-74 Lower Queens Road,
Buckhurst Hill, Essex.
HO
Glenda Barker started work as
manager of Romford Nursing Care
Centre in Harold Hill, Essex, early
in November and Hakim Issop took
on the same role at Queens Court
Nursing Home in Buckhurst Hill,
Essex, the following month.
manager and design lead/control
of infection link for a new hospital
development.
C
Hakim Issop
The Mayor really enjoyed
the carol singing at Brentford,
as did all residents and
relatives, and also told us
she thought the home was
lovely and peaceful.
S
Glenda Barker
Hakim says: “Many people of
my age would be thinking about
retiring but that doesn’t interest
me. I love what I do and I am
looking forward to working with
the team at Queens Court to
help the home really go places.
As part of their festive celebrations,
all the homes also invited residents,
Homes taking part in the open
days will include RCH’s newest
home, Kesson House Care Centre
in Northfleet, Kent, which opened
in October last year. The fully
wheelchair-accessible home provides
accommodation for 38 residents over
two floors in the main house and a
separate annexe and incorporates
dementia-friendly features including
distinctive coloured corridors and a
sensory garden.
EN
a series of managerial roles
for leading providers including
Anchor Trust, Westminster
Homecare, Sanctuary Care and,
most recently, Methodist Homes.
Romford Nursing Care Centre, in
Harold Hill, Romford, also held a carol
event on 16 December followed by
Kesson House in Northfleet, Kent
on 17 December and Queens Court
Nursing Home, in Buckhurst Hill,
Essex, on 18 December.
Sandra Bensley, regional operations
manager for RCH, said: “Our carol
events went down really well, as did
the mince pies, cakes and mulled
wine that we provided for guests.
E
RCH regional operations manager
All the events will take place from
10am-4pm and will include hot
drinks and cake, with Mr Caine
speaking at 2pm at each event. The
open day venues and details are:
US
Sandra Bensley
staff and visitors to share a
treasured memory by writing details
on a special tag and placing it on
their Christmas memory tree.
O
UR
T
K ESS O N
You can contact me on 020 8554 5600
or at [email protected]
Q UE
We always value feedback in helping
us to further develop and improve
all aspects of our services and
welcome your comments on our
newsletter or ideas for future issues
you would like to see covered.
BRENT
WO O D
RO M
FO RD
If you would like to attend,
or are unable to attend but
would like more information
about RCH’s dementia-friendly
services, please contact Sandra
Bensley on 020 8554 5600 or
at [email protected]
Welcome
Mayor joins Christmas celebrations
Open house at RCH homes
Welcome to RCH News, bringing you information on events and developments from
our dementia-friendly care homes.
A VIP visitor helped to put the icing on the Christmas cake at a series of festive
events at RCH homes.
RCH homes in Essex and Kent are inviting people to take a closer look at the
services they provide at a series of open days in February and March.
This edition includes details of our
forthcoming open days, which will
give visitors a chance to find out more
about life at our homes, our successful
Christmas activities and our new
guide to dementia-friendly care.
The Mayor of Brentwood, Councillor
Vicky Davies, was a special guest at
Brentwood Care Centre in Brentwood,
Essex, on 16 December, when the
home hosted a carol concert with
the help of pupils from pupils from
Larchwood Primary School.
The events will give visitors the
opportunity to see at first hand
the modern facilities the homes
provide, as well as an insight into
daily life there, and to talk to staff
about RCH’s dementia-friendly care
and expertise.
New managers join the team
RCH is starting the new year with new faces leading the teams at two of its
dementia-friendly care homes.
Hakim came to the UK from his native
Mauritius to train as a nurse at the
age of 18 and 45 years later remains
full of enthusiasm for his work.
His wide-ranging experience includes
oncology care in London and 20 years
working overseas, during which time
he managed the surgical unit of a
hospital in Saudi Arabia.
When he returned to the UK in the
late 1990s, Hakim moved into the
care home sector and has since held
“Queens Court is a beautiful home
and the staff are hard-working and
dedicated, which gives me exactly
the foundation I need for providing
high quality dementia care.
“From experience, I know how
important it is to feel supported in
one’s work so a key priority for me
will be to encourage my team so
that we can move forward together.”
Glenda began her career as a trainee
nurse at North Middlesex Hospital
in 1970, working there for 37 years in
roles including ward sister, assistant
director of nursing, theatre manager
and latterly as senior project
She then moved into the care
home sector, winning the title
of Registered Manager of the Year
for the London region in the Great
British Care Awards while working
for provider Carebase at a home
specialising in dementia care. She
also holds numerous professional
qualifications, including a first class
BSc degree in Clinical Practice and
a Diploma in Dementia Care.
Glenda says: “My priorities at
Romford are maintaining the
health and welfare of our clients,
maintaining and enhancing good
practice and ensuring that staff
are trained so that they have the
skills and knowledge they need
to support our clients in the
most appropriate way.
I enjoy the variety each
day brings and working
with my team to really
make a difference to the
lives of people we care for.
The guest speaker at all the events
will be Chris Caine, an expert in
dementia care and deputy president
of the Royal Masonic Benevolent
Institution, which provides a range
of services for older Freemasons,
including dementia support. He
will be exploring issues around
dementia and the funding of care.
Romford champions Dementia Friends drive
An RCH care home is backing an Alzheimer’s Society drive to raise awareness and
understanding of dementia.
The society is also training and
supporting volunteers called
Dementia Friends Champions, who
spread the word on how Dementia
Friends can make a difference.
Now Romford Nursing Care Centre
in Essex has joined the campaign
with the aim that all its care staff
will train as Dementia Friends
Champions.
The charity wants to sign up one
million people as Dementia Friends
by the end of 2015, with the
aim that by learning more about
dementia and then turning that
understanding into action, they can
help to create more communities
that are dementia-friendly.
The first team members have
already completed the training
under a rolling programme that
home manager Glenda Barker says
will further improve the home’s
understanding and awareness of
people with dementia and their
widely varying needs.
The home has also joined Havering
Dementia Action Alliance, which is
part of the Dementia Action Alliance,
working across England to help bring
about a society-wide response to
dementia.
Glenda says: “As care professionals,
we see at first hand the impact that
dementia can have on the lives of
those with the condition. By taking
opportunities like this to enhance
our knowledge of dementia and best
practice, we can make things better
every day for the people we support.”
The Dementia Friends campaign
has won the backing of leading
businesses including Lloyds Banking
Group and Marks and Spencer.
• Thursday, 19 February at:
Kesson House Care Centre,
Council Avenue, Northfleet, Kent
• Thursday, 26 February at:
Romford Nursing Care Centre,
107 Neave Crescent, Harold Hill,
Romford, Essex
• Thursday, 5 March 2015 at:
Brentwood Care Centre,
Larchwood Gardens,
Pilgrims Hatch,
Brentwood, Essex
• Thursday, 12 March 2015 at:
Queens Court Nursing Home,
52-74 Lower Queens Road,
Buckhurst Hill, Essex.
HO
Glenda Barker started work as
manager of Romford Nursing Care
Centre in Harold Hill, Essex, early
in November and Hakim Issop took
on the same role at Queens Court
Nursing Home in Buckhurst Hill,
Essex, the following month.
manager and design lead/control
of infection link for a new hospital
development.
C
Hakim Issop
The Mayor really enjoyed
the carol singing at Brentford,
as did all residents and
relatives, and also told us
she thought the home was
lovely and peaceful.
S
Glenda Barker
Hakim says: “Many people of
my age would be thinking about
retiring but that doesn’t interest
me. I love what I do and I am
looking forward to working with
the team at Queens Court to
help the home really go places.
As part of their festive celebrations,
all the homes also invited residents,
Homes taking part in the open
days will include RCH’s newest
home, Kesson House Care Centre
in Northfleet, Kent, which opened
in October last year. The fully
wheelchair-accessible home provides
accommodation for 38 residents over
two floors in the main house and a
separate annexe and incorporates
dementia-friendly features including
distinctive coloured corridors and a
sensory garden.
EN
a series of managerial roles
for leading providers including
Anchor Trust, Westminster
Homecare, Sanctuary Care and,
most recently, Methodist Homes.
Romford Nursing Care Centre, in
Harold Hill, Romford, also held a carol
event on 16 December followed by
Kesson House in Northfleet, Kent
on 17 December and Queens Court
Nursing Home, in Buckhurst Hill,
Essex, on 18 December.
Sandra Bensley, regional operations
manager for RCH, said: “Our carol
events went down really well, as did
the mince pies, cakes and mulled
wine that we provided for guests.
E
RCH regional operations manager
All the events will take place from
10am-4pm and will include hot
drinks and cake, with Mr Caine
speaking at 2pm at each event. The
open day venues and details are:
US
Sandra Bensley
staff and visitors to share a
treasured memory by writing details
on a special tag and placing it on
their Christmas memory tree.
O
UR
T
K ESS O N
You can contact me on 020 8554 5600
or at [email protected]
Q UE
We always value feedback in helping
us to further develop and improve
all aspects of our services and
welcome your comments on our
newsletter or ideas for future issues
you would like to see covered.
BRENT
WO O D
RO M
FO RD
If you would like to attend,
or are unable to attend but
would like more information
about RCH’s dementia-friendly
services, please contact Sandra
Bensley on 020 8554 5600 or
at [email protected]
Welcome
Mayor joins Christmas celebrations
Open house at RCH homes
Welcome to RCH News, bringing you information on events and developments from
our dementia-friendly care homes.
A VIP visitor helped to put the icing on the Christmas cake at a series of festive
events at RCH homes.
RCH homes in Essex and Kent are inviting people to take a closer look at the
services they provide at a series of open days in February and March.
This edition includes details of our
forthcoming open days, which will
give visitors a chance to find out more
about life at our homes, our successful
Christmas activities and our new
guide to dementia-friendly care.
The Mayor of Brentwood, Councillor
Vicky Davies, was a special guest at
Brentwood Care Centre in Brentwood,
Essex, on 16 December, when the
home hosted a carol concert with
the help of pupils from pupils from
Larchwood Primary School.
The events will give visitors the
opportunity to see at first hand
the modern facilities the homes
provide, as well as an insight into
daily life there, and to talk to staff
about RCH’s dementia-friendly care
and expertise.
New managers join the team
RCH is starting the new year with new faces leading the teams at two of its
dementia-friendly care homes.
Hakim came to the UK from his native
Mauritius to train as a nurse at the
age of 18 and 45 years later remains
full of enthusiasm for his work.
His wide-ranging experience includes
oncology care in London and 20 years
working overseas, during which time
he managed the surgical unit of a
hospital in Saudi Arabia.
When he returned to the UK in the
late 1990s, Hakim moved into the
care home sector and has since held
“Queens Court is a beautiful home
and the staff are hard-working and
dedicated, which gives me exactly
the foundation I need for providing
high quality dementia care.
“From experience, I know how
important it is to feel supported in
one’s work so a key priority for me
will be to encourage my team so
that we can move forward together.”
Glenda began her career as a trainee
nurse at North Middlesex Hospital
in 1970, working there for 37 years in
roles including ward sister, assistant
director of nursing, theatre manager
and latterly as senior project
She then moved into the care
home sector, winning the title
of Registered Manager of the Year
for the London region in the Great
British Care Awards while working
for provider Carebase at a home
specialising in dementia care. She
also holds numerous professional
qualifications, including a first class
BSc degree in Clinical Practice and
a Diploma in Dementia Care.
Glenda says: “My priorities at
Romford are maintaining the
health and welfare of our clients,
maintaining and enhancing good
practice and ensuring that staff
are trained so that they have the
skills and knowledge they need
to support our clients in the
most appropriate way.
I enjoy the variety each
day brings and working
with my team to really
make a difference to the
lives of people we care for.
The guest speaker at all the events
will be Chris Caine, an expert in
dementia care and deputy president
of the Royal Masonic Benevolent
Institution, which provides a range
of services for older Freemasons,
including dementia support. He
will be exploring issues around
dementia and the funding of care.
Romford champions Dementia Friends drive
An RCH care home is backing an Alzheimer’s Society drive to raise awareness and
understanding of dementia.
The society is also training and
supporting volunteers called
Dementia Friends Champions, who
spread the word on how Dementia
Friends can make a difference.
Now Romford Nursing Care Centre
in Essex has joined the campaign
with the aim that all its care staff
will train as Dementia Friends
Champions.
The charity wants to sign up one
million people as Dementia Friends
by the end of 2015, with the
aim that by learning more about
dementia and then turning that
understanding into action, they can
help to create more communities
that are dementia-friendly.
The first team members have
already completed the training
under a rolling programme that
home manager Glenda Barker says
will further improve the home’s
understanding and awareness of
people with dementia and their
widely varying needs.
The home has also joined Havering
Dementia Action Alliance, which is
part of the Dementia Action Alliance,
working across England to help bring
about a society-wide response to
dementia.
Glenda says: “As care professionals,
we see at first hand the impact that
dementia can have on the lives of
those with the condition. By taking
opportunities like this to enhance
our knowledge of dementia and best
practice, we can make things better
every day for the people we support.”
The Dementia Friends campaign
has won the backing of leading
businesses including Lloyds Banking
Group and Marks and Spencer.
• Thursday, 19 February at:
Kesson House Care Centre,
Council Avenue, Northfleet, Kent
• Thursday, 26 February at:
Romford Nursing Care Centre,
107 Neave Crescent, Harold Hill,
Romford, Essex
• Thursday, 5 March 2015 at:
Brentwood Care Centre,
Larchwood Gardens,
Pilgrims Hatch,
Brentwood, Essex
• Thursday, 12 March 2015 at:
Queens Court Nursing Home,
52-74 Lower Queens Road,
Buckhurst Hill, Essex.
HO
Glenda Barker started work as
manager of Romford Nursing Care
Centre in Harold Hill, Essex, early
in November and Hakim Issop took
on the same role at Queens Court
Nursing Home in Buckhurst Hill,
Essex, the following month.
manager and design lead/control
of infection link for a new hospital
development.
C
Hakim Issop
The Mayor really enjoyed
the carol singing at Brentford,
as did all residents and
relatives, and also told us
she thought the home was
lovely and peaceful.
S
Glenda Barker
Hakim says: “Many people of
my age would be thinking about
retiring but that doesn’t interest
me. I love what I do and I am
looking forward to working with
the team at Queens Court to
help the home really go places.
As part of their festive celebrations,
all the homes also invited residents,
Homes taking part in the open
days will include RCH’s newest
home, Kesson House Care Centre
in Northfleet, Kent, which opened
in October last year. The fully
wheelchair-accessible home provides
accommodation for 38 residents over
two floors in the main house and a
separate annexe and incorporates
dementia-friendly features including
distinctive coloured corridors and a
sensory garden.
EN
a series of managerial roles
for leading providers including
Anchor Trust, Westminster
Homecare, Sanctuary Care and,
most recently, Methodist Homes.
Romford Nursing Care Centre, in
Harold Hill, Romford, also held a carol
event on 16 December followed by
Kesson House in Northfleet, Kent
on 17 December and Queens Court
Nursing Home, in Buckhurst Hill,
Essex, on 18 December.
Sandra Bensley, regional operations
manager for RCH, said: “Our carol
events went down really well, as did
the mince pies, cakes and mulled
wine that we provided for guests.
E
RCH regional operations manager
All the events will take place from
10am-4pm and will include hot
drinks and cake, with Mr Caine
speaking at 2pm at each event. The
open day venues and details are:
US
Sandra Bensley
staff and visitors to share a
treasured memory by writing details
on a special tag and placing it on
their Christmas memory tree.
O
UR
T
K ESS O N
You can contact me on 020 8554 5600
or at [email protected]
Q UE
We always value feedback in helping
us to further develop and improve
all aspects of our services and
welcome your comments on our
newsletter or ideas for future issues
you would like to see covered.
BRENT
WO O D
RO M
FO RD
If you would like to attend,
or are unable to attend but
would like more information
about RCH’s dementia-friendly
services, please contact Sandra
Bensley on 020 8554 5600 or
at [email protected]
b
Fe
a
ru
ry
carehome.co.uk, which says that
it receives 1.4 million visits each
month, enables consumers to search
for care homes in the UK and to
make recommendations about care
homes, with comments carefully
vetted to ensure they are genuine.
interacted very well at all levels
i.e. visitors, residents and colleagues.
The rooms are decorated beautifully
and the communal area are
extremely welcoming.”
Kesson House Care Centre in
Northfleet, Kent, has already received
positive feedback, despite only
opening at the end of October 2014.
Another commented: “Very
helpful with resident and family
members. Members of staff, always
answer enquiries when asked and
always interact with residents
and family members.”
One visitor to carehome.co.uk
said: “I found the home to have
a warm friendly atmosphere, all
the staff were very helpful and
Meanwhile, the relative of a resident
at Queens Court Nursing Home has
said: “The care he has been given
has been very sympathetic and
understanding. It is a great relief to
me that he is now somewhere that
is appropriate to his needs and he
seems relaxed and content.”
“We always welcome comments
about our services from residents
and relatives, because this kind of
feedback is invaluable in helping
us maintain and raise further our
high standards.”
RCH is making it easy for people interested in its services to stay up-to-date by
strengthening its presence on three of the most popular social media sites.
Sandra Bensley, RCH regional
operations manager, said: “As a
forward-thinking company, we
believe it is important to keep
in touch with people through a
wide range of platforms, including
social media.
“Our presence on Twitter, LinkedIn
and Facebook allows us to let others
know about the latest developments
in the care sector, as it happens,
while also sharing our own news.
We hope more people
will sign up to follow us on
Twitter or connect with us on
Facebook and interact with
us via these channels.
RCH Head Office
King George Place, 762 Eastern Avenue,
Newbury Park, Ilford, Essex, IG2 7HU
[email protected]
020 8554 5600
Sandra Bensley, RCH regional
operations manager, said: “It is
very pleasing to have received
such positive feedback via
carehome.co.uk.
Stay in touch with us on social media
Anyone interested in the work of
RCH or dementia care generally can
now tap into regular updates on the
latest news about dementia care,
together with the latest news from
the firm at and via its pages on
LinkedIn and Facebook.
15
RCH has received positive feedback for its homes through a leading care homes website.
20
Site visitors rate homes highly
New guide offers insight into dementia care
A Radio 4 documentary has turned the spotlight on people’s fears of developing dementia.
Suppose I Lose It, which was broadcast
on 16 December, was presented by
Joan Bakewell, who asked what she
might expect – and how she should
prepare – if she had dementia.
The condition is a significant
concern for many people, with
research suggesting that 66 per cent
of over-55s in the UK worry that it
may affect them in the future.
The programme included an
interview with 82-year-old actress
Prunella Scales. In March this year,
her husband, actor Timothy West,
revealed she had a condition similar
to a mild form of Alzheimer’s.
Coverage like the Radio 4
programme keeps dementia in the
news and people better informed
about the condition, which is why
RCH has also produced its own
Dementia-Friendly Care guide.
The guide includes an explanation
of dementia and its different
forms, how the UK is rising to
the challenge of 800,000 diagnosed
cases, and increasing numbers as
life expectancy continues to rise,
and an insight into RCH’s own
approach to dementia-friendly care
and dementia-friendly environments
within its homes.
Sandra Bensley, RCH regional
operations manager, said: “Joan
Bakewell said in her documentary
that the UK is only now gearing up
to meet the enormous challenge
dementia presents for the future.
Open house
at RCH homes
RCH homes in Essex and Kent are inviting
people to take a closer look at the services
they provide at a series of open days
As we say, anybody can
provide a house – what we
do at RCH is to turn a house
into a home.
The Dementia-Friendly Care guide
can be downloaded at RCH website
at www.dementiacarehome.co.uk/
about-us
“She also said that although it can be
a challenging experience for families
affected, the experience of her
friends Timothy West and Prunella
Scales have shown her there can still
be ‘happiness and laughter’ in life.
“At RCH, our approach is very much
about maximising independence
for our residents, which remaining
sensitive to the need to protect
people from risk and supporting
them by creating a comforting,
welcoming place to live.
For information regarding our homes, please visit
www.dementiacarehome.co.uk
PLUS:
• New managers join the team
• Mayor joins Christmas celebrations
• Romford champions Dementia Friends drive
• Site visitors rate homes highly
• Stay in touch with us on social media
• New guide offers insight into dementia care
b
Fe
a
ru
ry
carehome.co.uk, which says that
it receives 1.4 million visits each
month, enables consumers to search
for care homes in the UK and to
make recommendations about care
homes, with comments carefully
vetted to ensure they are genuine.
interacted very well at all levels
i.e. visitors, residents and colleagues.
The rooms are decorated beautifully
and the communal area are
extremely welcoming.”
Kesson House Care Centre in
Northfleet, Kent, has already received
positive feedback, despite only
opening at the end of October 2014.
Another commented: “Very
helpful with resident and family
members. Members of staff, always
answer enquiries when asked and
always interact with residents
and family members.”
One visitor to carehome.co.uk
said: “I found the home to have
a warm friendly atmosphere, all
the staff were very helpful and
Meanwhile, the relative of a resident
at Queens Court Nursing Home has
said: “The care he has been given
has been very sympathetic and
understanding. It is a great relief to
me that he is now somewhere that
is appropriate to his needs and he
seems relaxed and content.”
“We always welcome comments
about our services from residents
and relatives, because this kind of
feedback is invaluable in helping
us maintain and raise further our
high standards.”
RCH is making it easy for people interested in its services to stay up-to-date by
strengthening its presence on three of the most popular social media sites.
Sandra Bensley, RCH regional
operations manager, said: “As a
forward-thinking company, we
believe it is important to keep
in touch with people through a
wide range of platforms, including
social media.
“Our presence on Twitter, LinkedIn
and Facebook allows us to let others
know about the latest developments
in the care sector, as it happens,
while also sharing our own news.
We hope more people
will sign up to follow us on
Twitter or connect with us on
Facebook and interact with
us via these channels.
RCH Head Office
King George Place, 762 Eastern Avenue,
Newbury Park, Ilford, Essex, IG2 7HU
[email protected]
020 8554 5600
Sandra Bensley, RCH regional
operations manager, said: “It is
very pleasing to have received
such positive feedback via
carehome.co.uk.
Stay in touch with us on social media
Anyone interested in the work of
RCH or dementia care generally can
now tap into regular updates on the
latest news about dementia care,
together with the latest news from
the firm at and via its pages on
LinkedIn and Facebook.
15
RCH has received positive feedback for its homes through a leading care homes website.
20
Site visitors rate homes highly
New guide offers insight into dementia care
A Radio 4 documentary has turned the spotlight on people’s fears of developing dementia.
Suppose I Lose It, which was broadcast
on 16 December, was presented by
Joan Bakewell, who asked what she
might expect – and how she should
prepare – if she had dementia.
The condition is a significant
concern for many people, with
research suggesting that 66 per cent
of over-55s in the UK worry that it
may affect them in the future.
The programme included an
interview with 82-year-old actress
Prunella Scales. In March this year,
her husband, actor Timothy West,
revealed she had a condition similar
to a mild form of Alzheimer’s.
Coverage like the Radio 4
programme keeps dementia in the
news and people better informed
about the condition, which is why
RCH has also produced its own
Dementia-Friendly Care guide.
The guide includes an explanation
of dementia and its different
forms, how the UK is rising to
the challenge of 800,000 diagnosed
cases, and increasing numbers as
life expectancy continues to rise,
and an insight into RCH’s own
approach to dementia-friendly care
and dementia-friendly environments
within its homes.
Sandra Bensley, RCH regional
operations manager, said: “Joan
Bakewell said in her documentary
that the UK is only now gearing up
to meet the enormous challenge
dementia presents for the future.
Open house
at RCH homes
RCH homes in Essex and Kent are inviting
people to take a closer look at the services
they provide at a series of open days
As we say, anybody can
provide a house – what we
do at RCH is to turn a house
into a home.
The Dementia-Friendly Care guide
can be downloaded at RCH website
at www.dementiacarehome.co.uk/
about-us
“She also said that although it can be
a challenging experience for families
affected, the experience of her
friends Timothy West and Prunella
Scales have shown her there can still
be ‘happiness and laughter’ in life.
“At RCH, our approach is very much
about maximising independence
for our residents, which remaining
sensitive to the need to protect
people from risk and supporting
them by creating a comforting,
welcoming place to live.
For information regarding our homes, please visit
www.dementiacarehome.co.uk
PLUS:
• New managers join the team
• Mayor joins Christmas celebrations
• Romford champions Dementia Friends drive
• Site visitors rate homes highly
• Stay in touch with us on social media
• New guide offers insight into dementia care