WELCOME TO ACCREDITATION!
Accreditation Training Guide
• The Five W’s of Accreditation
• Accreditation Definitions
• Accreditation Position Descriptions
• Policies, Procedures & Having Fun
The Five W’s of Accreditation
WHO
Needs Accreditation?
•Event Family
•Athletes, Team Officials, Ski Racing Suppliers
•FIS Personnel
•Media and Broadcasters
•Guests and VIPs
•Event Workforce
•Vail Valley Foundation Staff, Vendors and
Contractors
•Volunteers
•Vail Resorts, Inc. staff
•Sponsors
•Law Enforcement and Public Safety
The Five W’s of Accreditation
WHAT
Does Accreditation Look Like?
Badge Type
Cardholder’s
information
Cardholder’s Photo
Additional access
icons
Accreditation Zones
The Five W’s of Accreditation
WHAT? (cont)
Accreditation Badge Types
FIS
GUEST
VIP
MEDIA
TEAM
SRS
LOC
VOLUNTEER
SEC
CPP
EMS
FIRE
GOV
PS
MIL
HOST
BROADCASTER
EBU
RIGHTS
HOLDER
FIS
International Ski Federation
GUEST
VIP
MEDIA
TEAM
SRS
Ski Racing Supplier
LOC
Local Organizing Committee
VOLUNTEER
SEC
Security
CPP
Close Personal Protection
EMS
Emergency Medical Service
FIRE
GOV
Government
PS
Public Safety
MIL
Military
HOST BROADCASTER
EBU
European Broadcasting Union
RIGHTS HOLDER
The Five W’s of Accreditation
WHAT? (cont)
Accreditation Zones
1
Team Area
5
TV/Radio Area
2
Industry Area
6
Media Center
3
Media Area
7
Timing / Data Area
4
Photo Area
8
Priority Lift Access
9
VIP Hospitality
Accreditation Access Icons
Escort privileges
S
Silver Hospitality
Guest Experience
Armed personnel
G
Gold Hospitality
Guest Experience
Catering privileges
P
Platinum Hospitality
Guest Experience
T₁
T₂
Priority transport
lane
Private driver
service
The Five W’s of Accreditation
WHEN
Will Accreditation Badges Be Available?
Welcome Center
Welcome Center
Westin
Riverfront Mountain Villas
Westin
Riverfront
Mt. Villas
Gondola Ballroom
218 Riverfront Lane
Gondola
Ballroom
Avon, CO 81620
Operating dates:
218 Riverfront
Lane
January 26 – February 15
7:00 am – 7:00 pm
Group:
Avon,Client
CO
81620
FIS, Guest, VIP/Hospitality/Media
Volunteer Headquarters Race Office
Volunteer Headquarters
Race Office
Season’s Building
Park HyattPark
Beaver Creek
Season’s
Building
Hyatt Beaver Creek
ADDRESS??
136 East Thomas Place
ADDRESS??
Beaver Creek, CO 81620
137
W. Benchmark RoadOperating136
East Thomas Place
Operating Dates:
dates:
Date – Date??
January 26 – February 15
Avon,
CO 81620
Creek, CO 81620
Time – Time??
7:00 am –Beaver
7:00 pm
Client Group:
All 15er Volunteers
Client Group:
Team/SRS, LOC
Broadcast, Public Safety
Operating Dates/Times:
January 26 – February 15
7:00 am – 7:00 pm
Operating Dates/Times:
January 25 – February 15
6:00 am – 6:00 pm
Operating Dates/Times:
January 26 – February 15
7:00 am – 7:00 pm
Client Group:
FIS, Guest,
VIP/Hospitality/Media
Broadcast, Public Safety
Client Group:
All 15er Volunteers
Client Group:
Team/SRS, LOC
The Five W’s of Accreditation
WHERE Is Accreditation Required?
•Identified restricted zones, i.e., competition areas, operation
compounds, media/broadcast areas, etc. These locations will
be identified by the space owner.
•Access control signs will be posted at the entrance to the
areas requiring accreditation on barricades, fences, temporary
and permanent buildings, tents, etc.
•Access areas will be monitored by volunteers. Only
individuals with the specific accreditation zone appearing on
their badge will be allowed in these locations.
The Five W’s of Accreditation
WHY Do We Have Accreditation?
•To ensure that people accessing given areas around the
event are supposed to be there.
•Provides the necessary security of everyone involved in the
event.
•Easily identifies the holder by their badge type and the areas
they are allowed to visit.
•Accreditation badges must be worn on a lanyard at all times
when performing an official function or working responsibility.
Accreditation Definitions
Term
Definition
Who
Where
When (mm/dd/yy)
Accreditation
Personal identification card to be
displayed at all times.
Anyone who requires
access to restricted
zones
Distribution points:
The Welcome Center
The Race Office
Build-out: 9/14 – 1/15
Event: 2/1 – 2/15/15
Build-out: 2/16 – 4/15
Zones
Restricted areas based on client
groups and operations.
Space owners
Designated locations
around both Beaver
Creek and Vail stadiums
2/1 – 2/15/15
Day pass
Accreditation for a day.
Primarily maintenance,
last minute guests who
will only be present for a
day
Distribution points:
The Welcome Center
The Race Office
Event: 2/1 – 2/15/15
Supplemental
pass
Additional identification devices
to allow access in to more
restricted zones – i.e. bibs for
field of play, arm bands for
mixed zone, FIS issued cards for
sport restricted areas.
Staff identified to require
additional access to
perform job duties
Depending on client
group:
Race Office
Media Center
TV/Radio Booking
Office
Event: 2/1 – 2/15/15
Upgrade card
A card to be displayed only in
conjunction with a valid event
Accreditation, which will allow
additional access
Accredited people who
require additional access
for a specified time, not
unlimited
Space owner or staff
manager
Event: 2/1 – 2/15/15
Accreditation Position Descriptions
The Accreditation Team will be comprised of volunteer Greeters,
Support Staff, and Benefits Agents. They will be assisted by the VVF
Management Team and the volunteer coordinator. Volunteers will be
cross-trained in order to fill each of these roles:
Greeter
• Volunteer(s) will be located at the front entrance to the 2015
Welcome Center to greet arriving guests. Greeter will
communicate the guest’s name to the Support Staff and let the
guest know that an Agent will be assisting them with the review of
their 2015 benefits packet.
Support Staff
• Upon receiving the guest’s name from the Greeter, volunteer(s)
will pull the respective packet from the packet storage area and
indicate the date and time it was retrieved. Volunteer will then give
the guest’s packet to an Agent. Communication method to be
determined based on technology available.
Accreditation Position Descriptions
Benefits Agent
• Volunteer(s) will meet with each guest to review the contents of
their benefits packet. The Agent will provide explanations of the
contents of the package and answer any questions the guest may
have. The Agent must ensure that the guest signs and dates an
acknowledgement form indicating they have picked up the full
contents of their packet.
Management Team
• Members of the Vail Valley Foundation, the Volunteer Coordinator,
and the Lead Coordinator will comprise the Accreditation
Management Team. They will oversee the volunteers and activities
at the 2015 Welcome Center to ensure that the guest is given the
appropriate benefits materials. Information that the Agent cannot
resolve with the guest will be directed to a Management Team
member for resolution.
Policies, Procedures, & Having Fun!
Appearance/Grooming
•As a representative of the Vail Valley and the 2015 World
Championships, you will be expected to be clean, groomed and
dressed appropriately.
•It is not acceptable to wear clothing or hats with logos other than
for this event.
Uniform Guidelines
•You must wear your assigned 2015 World Championship uniform
during your shift assignment. The Accreditation team will wear the
assigned 2015 vest and under-layer with your own black slacks,
khakis or dark denim. You will be responsible for maintaining your
uniform at all times to ensure it is clean and a positive
representation of the event.
Policies, Procedures, & Having Fun!
Event Accreditation Badge
•Volunteers must wear their assigned event accreditation badge
on a lanyard and it must be visible at all times during shift
assignments. Badges are non-transferrable and doing so will
result in immediate dismissal from the event. If your badge is lost
or stolen report it immediately to your Volunteer Coordinator.
Attendance/Absences
•If circumstances arise that will either make you late or not allow
you to work your shift, you must immediately contact your
Volunteer Coordinator, Debby Jasper, at 970-343-0608.
Cell Phone Usage
•While volunteering, use your cell phone appropriately given the
situation. Avoid taking calls when with guests and if you need to
take or make a call, excuse yourself from the area and keep your
conversation brief.
Policies, Procedures, & Having Fun!
Meal Breaks
•A meal will be provided for every shift you work as a volunteer. Your
accreditation badge will be required to enter designated areas where
meals will be served.
Parking &Transportation to/from Welcome Center
•Volunteers are expected to park only in assigned parking locations
at First Bank.
Policies, Procedures, & Having Fun!
Be in The Know
•We are the 2015 Welcome Center! Each member of the Accreditation team
must have a comprehensive knowledge of Beaver Creek and Vail, the 2015
World Championship schedule of events and locations, and be able to find the
answers to the guest’s questions.
•It is your responsibility to be proficient in helping guests with their myriad of
questions. How? Before the event, visit the BC, Vail or Lionshead Information
Centers and/or visit the following web sites:
- 2015 FIS Alpine World Ski Championships -vailbeavercreek2015.com
- Beaver Creek – beavercreek.com
- Vail – vail.com
•Download these apps onto your cell phone:
•iTranslate – supports 42 languages for translation and dictionary
services. Highly acclaimed as the best translation app.
•ResortApp - provides information and local specials for restaurants,
parking, maps in the Vail Valley, plus is GPS capable. A 2015 FIS Alpine
World Ski Championships add-on, will be available during the event,
which will communicate event schedules and results, among other event
specific information.
Policies, Procedures, & Having Fun!
Attitude is Everything!
•Everyone should have fun! Make the most of your 2015 World
Championship experience and keep your spirits and your attitude high.
•Smiles rub off on others – you can have an impact on guests, other
volunteers, and staff just by the look on your face.
•Your sense of humor is an asset but consider your audience when
joking around.
•Flexibility is key when working on a team. If you are needed in a
different position for the day, do so willingly and be prepared to ‘take
one for the team”.
•Let’s present ourselves as a positive and enthusiastic team!