44 Droitwich Rd, WR3 7LH
TEL: 01905 22888
Spring 2015
Barbourne Health
Centre News
Now accepting new patients!
Inside
This Edition
MJOG:
Saving the
environment with
text messages.
We Have A Spring In Our Step
The days are getting
‘extremely likely’ and 5
made we have begun
longer and it’s almost time
being ‘extremely unlikely’).
implementing some
to say goodbye to the
winter blues. But before
we look forward let’s just
New Staff:
Starters and Leavers.
take a quick glance back!
We are very pleased to
announce that we have
achieved wonderful
New Phone System
Join us Online
Extended Opening
Hours:
Early Morning Trial
Barbourne Health Centre.
Travel Time:
Thinking about
vaccinations
to see the published
monthly results please
running The Friends &
from patients on their
experience at their GP.
visit our website:
feedback from patients,
www.barbournehealthcentre.
with the overwhelming
nhs.uk
majority stating they would
Make Your Voice Heard
be extremely likely to
On visiting the surgery
recommend us to friends
patients have been asked
and family.
to rate the likelihood of
recommending the surgery
to friends and family using
a scale of 1-5 (1 being
pointments and additional
For more information and
We have been successfully
initiative to gain feedback
system, early morning ap-
practitioner) staff.
seen some changes at
Family Test, a government
including a new phone
ANP (advanced nursing
The winter months have
Open All Hours:
changes to the surgery,
The Friends & Family test
will continue throughout
the year so if you would
We wish to thank all our
like to take part please fill
patients for the feedback.
in a form from reception
In response to comments
before you leave.
Coming Soon: New Automated Telephone Booking
If you don’t need to speak to a receptionist and wish to book, check, change or cancel a GP appointment you will be
able to do so using our new automated service from the end of February 2015.
Called ‘Patient Partner’ this service will be available 24 hours a day, 7 days a week, 365 days a year!
Just call the usual surgery number and when instructed select the automated booking service.
All you need is your date of birth and the telephone number we have on file.
Make sure we have your current telephone number. Inform a receptionist or call us.
Barbourne Health Centre News
MJOG; free text message reminder service
We are pleased to announce
that our text messaging
service, MJOG, has had a
successful first few months.
Launched in November 2014,
the service offers patients
text message communication
from the surgery direct to
their mobile phones.
We have also been able to
communicate key messages
to our patients via this
service.
“The feedback from our
patients has been overwhelmingly positive,” says
Dr Charles Harris.
“It has proven a quick and
easy way to let people know
about important changes to
the surgery and acts as a
reminder for appointments,
having reduced the amount
of missed appointments.”
“At a time when we need to
think about costs in the NHS
this service offers real value
for money for our patients.”
Texting mobiles using MJOG
is free as opposed to the
every increasing cost of posting letters, not to mention
the environmental benefits.
Dr Harris says: “Importantly this frees up money
that we can spend on additional clinical staff
and providing more appointments, meaning
better patient care all round”
NHS Health Checks — your
MOT for health!
Patients between the ages of 40 and 74 years are invited to attend a free Health Check at Barbourne
Health Centre.
This is a 30 minute appointment with our Health Care
Assistant to ensure that avoidable illnesses are
identified early, focusing on prevention and early
intervention and helping you to live a longer, healthier
life! During your Health Check the Health Care
Assistant will measure your height, weight, body mass
index, blood pressure and cholesterol levels.
Ask at reception for more details
From the end of February 2015
Barbourne Health Centre News
BHC Welcomes New Staff
DR SERENA BOVE
LAURIE PATRICK-RIVERS
Practice Manager
General Practitioner
Dr Serena Bove will be developing her own patient list and
patients will be informed in due
course if this is pertinent to
them.
Laurie will be Practice Manager
of Barbourne Health Centre from
1st April 2015. Laurie has extensive knowledge and experience
of the NHS and has worked in
the sector for over nine years.
JULIE ALLEN
Advanced Nurse Practitioner
DR NAZIA GHANI
General Practitioner
Dr Ghani will also be developing
her own patient list and patients
will again be informed in due
course if this is pertinent to
them.
SALLY ADDISON-SMITH
Advanced Nurse Practitioner
JOANNE PAINTER
Julie is an experienced Prescribing
Nurse Practitioner will be
available for urgent ‘On the Day’
appointments from mid March,
promoting easier ‘on the day’
access to a clinician.
Advanced Nurse Practitioner
We also welcome to our nursing
team Joanne who is an
experienced nurse and will be
joining our prescribing nurse
practitioner team in April.
Sally is a highly skilled Advanced
Nurse Practitioner (ANP) and
Manager, who is joining us as part
of the Nursing and Management
team.
“We would like to thank all our patients for their continued support in what is an ever-changing
NHS, and we are looking forward to moving Barbourne Health Centre forward via all of its new
initiatives over the next few months.”
Lisa Louvaine, Assistant Health Centre Manager
And Says Goodbye To Old Friends
DR HAZRA
DR HEPPLE
DR WEATHERUP
General Practitioner
General Practitioner
General Practitioner
After 18 months at Barbourne
Health Centre Dr Hazra is moving
on to pastures new at the end of
March.
We wish Dr Hazra all the best for
the future!
Dr Hepple is leaving Barbourne
Health Centre to pursue a career
as a GP Partner at a new practice
out of county.
Good luck Dr Hepple!
During her year with us Dr
Weatherup has helped develop
Palliative Care at Barbourne
Health Centre. She is now moving
to share her expertise with
another surgery.
We wish her every success in her
new venture!
Worried your GP is leaving?
If you are concerned that your GP is leaving the surgery, we would like to reassure all of our patients that
your new allocated GP will continue to provide a first class service. We aim to make a smooth transition and
look forward to the wealth of experience our new practitioners will bring to our surgery.
Barbourne Health Centre News
Join Us Online
“Like” us on Facebook to get
updates about appointments
availability, clinics and seasonal
warnings! Not to mention
healthy tips and important NHS
news.
www.facebook.com/barbournehealthcentre
Extended Surgery Opening Times:
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
8am—6.30pm
8am—6.30pm
8am—6.30pm
8am—6.30pm
8am—6.30pm
8am—4.00pm
Saturday surgery now open!
Book appointments
Sign up for our online appointment booking system.
It’s quick, it’s easy and gives you control over your
appointments.
Go to www.barbournehealthcentre.nhs.uk and click on the
online appointments link on our home page.
For advice and information on a
wide range of health issues visit
NHS choices.
www.barbournehealthcentre.nhs.uk
Patient Participation Group:
Have Your Say
Our patient participation group is made up of
patients who wish to make a positive impact
within the surgery.
Meeting every three months the group aim to
promote comments and views from patients on
services, or gaps in services, to the
management team.
If you think you have an understanding of issues
that affect patients and the practice please
email Lisa Louvaine, Assistant Health Centre
Manager: [email protected]
We look forward to hearing from you.
Going On Holiday This Year?
Remember to book your
vaccinations in good time.
Speak to a member of staff at least 8
weeks before you plan to travel to find
out which vaccinations you will require.
You will also need to make sure your existing vaccinations for the UK are up to
date, such as polio and tetanus. If they are
not you will need booster jabs.
And don’t forget to protect yourself from
malaria.