Multi-Carrier Management Software Multi-Carrier Management Software Hypaship Product Guide Mission Statement “To provide enterprise class Carrier Management Solutions that facilitate multi-channel fulfilment, improve delivery success rates and reduce our customers’ costs.” , functionality and “The Dataplug system provides the flexibility i-carrier software reliability shippers demand from their mult been wide ranging solutions. The benefits to our business have plug are an agile and significant over more than 10 years. Data ess of our and proactive partner, contributing to the succ ecommerce channel.” DataPlug Ltd Windrush House Windrush Industrial Estate Witney OX29 7DX United Kingdom +44(0)845 155 6868 www.dataplug.com Nick Hook International Transportation Manager (EMEA) The Body Shop International PLC www.dataplug.com Multi-Carrier Shipping Delivery Management Many businesses spend time manually deciding which carrier to use for each order. Sometimes they even simplify their Poor customer service in the delivery cycle is one of the biggest factors in losing repeat customers and in negative ideal selection criteria so that a person, or a legacy system can control it. However this costs the business money, and leads customer reviews. DataPlug can transform your delivery management: to service failures because they were not able to put the best carrier on the right job every time. Hypaship gives you powerful, easy to set up rules which automatically assign orders to the desired carrier. All major carriers are included and setting the allocation rules is quick and easy. • • • • • Allocate orders to carriers according to their expertise – get the right traffic to the right carrier Build contingency into your supply chain by being able to switch instantly between carriers Plug into the full range of delivery services available in the market As well as domestic and international services take advantage of nominated day, time slot deliveries, deliveries to lockers, collect@store, returns services, multi-channel deliveries, and supplier direct deliveries Integrate with your own Website, Shopping Cart, Order Management, Warehouse Management, or ERP system • • • • • Bring all tracking information from all carriers to a single screen in real-time Measure and compare carrier performance with independent service reporting Embed order tracking into your own website for your customers to track Carriers use their own tracking language which Hypaship translates into your own terminology so your customers see the same consistent and easily understood status’s irrespective of the carrier used Trigger SMS and email notifications to inform your staff or customers of deliveries and/or delays Benefits • • • • Benefits • • • • • • Benefit from the simplicity of a single system Eliminate the cost of building and maintaining interfaces to multiple carriers Use the optimum carrier for each order Extend the range of delivery services available for your customers Process all orders at the same despatch point(s) and reduce warehouse costs Manage volumes by carrier at peak times to reduce business risk Carrier Routing Rules The routing rules in Hypaship are the most comprehensive of any carrier management system on the market. Any set of selection criteria can be defined, and any number of rules can be set in a cascade with your chosen priority levels. The rules can be as simple or as sophisticated as you want. Three types of rules are available: Fixed Routing Rules Set the carrier and service to be selected according to: Delivery country, area or postcode Collection country, area or postcode Weight Number of items Day of the week or date range • • • • • Conditional Routing Rules • Set the service according to values or entries in selected fields Calculated Routing Rules • Choose the Fastest or the Cheapest Shipping Solutions Customers expect additional shipping solutions that are both reliable and easy to organise. Hypaship enables: Returns Management • • Automation of the Returns process Supplier Controlled or Customer Managed Multi-Channel • Orders can be submitted from any number of locations, and collected or delivered anywhere International Delivery anywhere in the world • Ship Generation of commercial invoice •Multi-language • Generation of CN22, CN23 forms where required • Collect at Store • Benefits • • Increase sales with the ease and speed of implementing additional shipping solutions Save cost by automating the execution of shipping solutions Implement Collect at Store by storing a list of store collection points which are presented to the user Invoice Check Checking your carrier invoices line by line, including surcharges, takes a long time but you will save hours with the automatic carrier invoice checking that comes with Hypaship Premium. Expected costs are calculated and compared with the actual carrier invoices, and detailed reports of any over-charges are generated. Benefits • • • • A single source of tracking and service reporting Enable customers to track themselves, improving customer satisfaction and reducing customer delivery queries Activate proactive notifications to improve customer service Replace multi-carrier jargon with consistent and easily understandable terminology Benefits Set a cascade of multiple rules which is sophisticated, yet easy to use Save money by choosing the cheapest carrier when required Improve customer satisfaction by choosing the fastest carrier when required Eliminate the cost and errors from manual allocation by automating the rules • • • www.dataplug.com Save the cost of manually checking invoices Save money by capturing and querying all billing errors Improve your accounts payable process