BUILDING AN ENTERPRISE MOBILITY BUDGET FOR 2013 With tips from Ian Runyon 12/26/12 WIRELESS MANAGEMENT Budget Planning for 2013 With the New Year comes budget planning and if you’re in charge of the mobility budget at your company there are many unexplained and mysterious costs to consider. 1. Managed Mobility Service (MMS) Provider Fees Does the MMS solution provide lifecycle management for the entire wireless program or will you need more than one provider? 2. MDM Fees MDM License Cost This is a fee that enterprises pay MDM providers to use the MDM MDM Support Cost Internal vs. external help desk and administration time & expenses Opportunity Cost Selecting an MDM that will not effectively meet your company’s needs. If you need help selecting the right MDM for your company, visit our MDM Comparison Chart 3. Carrier Costs Cost Types MRC (Monthly Recurring Costs) vs. device costs Real Spending Understanding actual spend with each carrier so comparisons can be made between them Carrier Service & Signal Offering only the proper carriers to your end users to ensure they have the coverage and service required for them to do their job effectively For example, if Carrier A gets poor signal in a certain area, users in that area should not be presented with the option to select Carrier A. They should instead only be able to select from carriers with signal in the area. + centralize $ + save support We spoke with MOBI Solutions Architect, Ian Runyon, who gave his advice for planning an enterprise mobility budget. Ian lists the top 9 topics to consider when planning your budget while explaining each category. 4. Device Costs Device Offerings Smartphones, feature phones, tablets, data cards, etc. Activities Handling of Replacements and Upgrades Support Offerings Support & Infrastructure which accompanies device refreshes and/or introducing new devices into the corporate environment Productivity Do users know how to use their new device? Do they have resources available to be productive right away? 5. Help Desk Support Support Offerings Will you keep the help desk internal, or will you set up external support? Staffing Cost of staffing an internal help desk Training Costs of ongoing training for internal help desk employees to ensure they are up to date with the latest operating systems, devices, plans, features, user rules in their environment (permissions), and programs across all carriers Efficiency Cost of efficiency of internal help desk to adequately support the total environment (Some companies have a ‘wireless expert’ responsible for escalations, creating a bottle neck) Choosing the Correct Stipend Plan (if any) The hidden and up-front costs of Corporate Liable/Individual Liable (BYOD)/Split Billing (COPE) Such as poor user experience for device support, no BYOD pooling, etc. MOBIwm.com | @mobiwireless | 855.259.6624 6. Available Features 9. Workflow Efficiencies Available Plans What plans are available? Voice, Data, International, etc? Role Based Features Prevent waste by using roles to determine available features Compare Carriers Ensure that carriers offer necessary coverage and features Does the carrier you choose offer pooling options? Data? Roaming? Workflows Become Less Efficient Over Time Usually due to an old workflow or program trying to handle the complexities of a modern wireless program End User Ordering Systems How do users place orders/check eligibility, etc? Is it consistent and trackable? Are users only presented with the things they should be allowed to order based on their role? Procurement Workflows Approval processes, centralized portal, or are admins having to log into individual carrier portals to place and track device orders. How long does it take a device - after it is ordered - to get in the hands of the user? 7. Waste & Abuse Unused / Underused Lines Failure to manage unused/underused lines For example: MOBI has seen processes which take up to 30 days solely because of inefficient workflows. Line Assignments Not managing line assignments and outdated carrier data Unused / Underused Lines Not monitoring excessive charges by users or cost centers Plan Optimization Failing to constantly optimize plans or not ensuring that users are on the correct plans. Inventory Management Not managing wireless inventory (knowing where assets are at all times, and who is responsible for these assets) Are devices that are ordered tracked in a meaningful way? Could someone order a device and sell it without anyone at the company knowing? How are lost/broken/stolen devices managed? 8. Security Company data existing on devices the company is unaware of and failing to ensure wireless policy acceptance and enforcement (potentially resulting in lost or stolen data, or compromised security) Device Preparation & Kitting Workflows How long does prepping a device take? Is it a consistent experience for all users? Is the experience consistent no matter what carrier they have? Expense Management Workflows How are you managing expenses today? Manually in a spreadsheet? Do you have a TEM today? Does the TEM require manual maintenance by an internal resource to reconcile or load data? How much time does this take? Does this tie to procurement workflows and associated automatically to users? Support Workflows Who does a user call when they need support? Do they have different contacts based on their location? Do these users get a consistent experience? Do users ever have to contact a carrier directly? Are Tier 1, 2 and 3 support handled by a single resource or are users routed to multiple places over the course of a support request? MOBILE EXPENSE CALCULATOR MOBILE EXPENSE CATEGORY Managed Mobility Service (MMS) Fees Mobile Device Management (MDM) Fees Carrier Fees Device Costs Help Desk Support Fees Features Available to Device Fees Waste & Abuse Fees Security Fees Workflow Efficiencies Costs ESTIMATED COST $ $ $ $ $ $ $ $ $ = $0.00 TOTAL MOBIwm.com | @mobiwireless | 855.259.6624