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Citi’s My Unforgettable Story Raffle Promo
Frequently Asked Questions
How to join the promo
1.
Am I eligible for this promo?
You are eligible for this promo if you are a Principal or Supplementary Citi Cardholder
whose card is active, in good credit standing, and with available credit limit.
Note: In accordance with applicable laws and policies, officers and employees of Citi, its
advertising and PR agencies, and its third party service providers, including their relatives
up to the second degree of consanguinity or affinity, are not eligible to participate in this
promo.
2.
What is the promo period?
The promo will run from February 26 to August 31, 2015.
3.
How can I join the promo?
Simply use your Citi Card during the promo period to earn raffle entries. No minimum
spend.
How to earn raffle entries
1.
How do I earn raffle entries?
Each straight-charged transaction (including online, One-Bill, and Auto-debit transactions
not paid in installments) during the promo period earns you one raffle entry.
You can also earn additional raffle entries from the following transactions:
Type of Transaction
Avail of a Cash Advance.
Avail of a PayLite After Purchase transaction.
Avail of Balance Conversion.
Avail of PayLite at participating merchants.
Avail of a Call for Cash transaction.
Avail of a Balance Transfer transaction.
Enroll in our e-Statement facility.
Create a Citibank Online account.
Enroll in Citi Alerts.
Log-in to Citibank Online.
Register your mobile number.
Register your email address.
Update your mobile number.
Update your email address.
Apply for a Citi Card via www.citibank.com.ph.
No. of Raffle Entries
5
5
5
5
10
10
10
10
5
2
10
10
5
5
20
Apply for and activate your new Citi Card by using it for a purchase.
Apply for a Supplementary Card.
Avail of a Citi Personal Loan.
20
5
20
You can also double your entries for more chances of winning.
a. Earn double raffle entries when you make the following transactions during the indicated
period.
Month
Type of Transaction
February 26 to March
31, 2015
Use your Citi Card to pay for your purchases (Straight,
OneBill and Auto-Debit Transactions not paid in
instalment).
Apply and activate your new Citi Card by using it for a
purchase.
Avail of a PayLite After Purchase transaction.
Avail of PayLite at participating merchants.
Avail of a Citi Personal Loan.
Avail of a Call for Cash transaction.
April 1 to 30, 2015
May 1 to 31, 2015
June 1 to 30, 2015
July 1 to 31, 2015
August 1 to 31, 2015
No. of Raffle
Entries
2
40
10
10
40
20
b. Double your total raffle entries by registering in the promo. Simply fill-out the short
registration form at www.citibank.com.ph/mystory.
2.
I have multiple Citi Cards. Will all my cards earn raffle entries?
Yes.
3.
Will I earn raffle entries for the transactions made by my supplementary
cardholder?
No. Your supplementary cardholders will earn their own raffle entries from their
transactions.
4.
I’m a Supplementary Cardholder. Will my transactions also qualify?
Yes. Your transactions within the promo period will earn you raffle entries. However, your
eligibility to earn raffle entries still depends on your principal cardholder’s credit standing.
5.
Is there a minimum spend requirement for a single transaction?
No, there is no minimum spend required.
6.
I made purchases abroad or online. Do they qualify for the promo?
Yes.
7.
Are PayLite transactions qualified for the promo?
Yes. Each PayLite purchase made at participating merchants within the promo period will
qualify for this promo and earn 5 raffle entries.
8.
Do I earn raffle entries by logging in to Citibank Online?
Yes, you can earn 2 raffle entries every time you log-into Citibank Online. But you can only
earn up to 5 times per month or a total of 10 raffle entries per month.
9.
How do I earn raffle entries for “Register your mobile number.”?
If you don’t have a registered mobile number in Citi’s records, simply call +63 2 995 9999
so you can earn 10 raffle entries.
10.
How do I earn raffle entries for “Register your email address.”?
If you don’t have a registered email address in Citi’s records, simply call +63 2 995 9999
so you can earn 10 raffle entries.
11.
How do I earn raffle entries for “Update your mobile number.”?
If you have an old mobile number in Citi’s records, update it with your new number and get
5 raffle entries. Just call +63 2 995 9999.
12.
How do I earn raffle entries for “Update your email address.”?
If you have an old email address in Citi’s records, update it with your new email and get 5
raffle entries. Just call +63 2 995 9999.
13.
Do I earn raffle entries if I apply for a Citi Card via www.citibank.com.ph?
Yes, you earn 20 raffle entries when you apply for a Principal Card online at
www.citibank.com.ph. This applies whether you have an existing Citi Card or not.
14.
If I apply for a Citi Card, but not online, do I earn raffle entries?
Yes if you don’t have an existing Citi Card and if you use your new Citi Card within 60
days from when it was issued.
15.
How do I earn raffle entries for “Avail of a Citi Personal Loan”?
Simply apply for a Citi Personal Loan within the promo period.
16.
How do I register online to double my entries?
Visit www.citibank.com.ph/mystory and key in your birthday, the last 4 digits of any of your
Citi Cards, and mobile number. Your mobile number must be the number you registered
with Citi. If you haven’t registered or updated your mobile number with us, please call +63
995 9999.
17.
I’m a Supplementary Cardholder; do I have to register separately to double my
entries?
Yes.
18.
What are the transactions that do not qualify?
The following transactions do not qualify:
a. Existing PayLite amortizations
b. Credit card fees and charges
c. Transactions for business purposes or for non-personal purposes
d. Transactions that are subsequently cancelled or refunded.
How will the winners be determined
1.
When are the raffle draws?
There will be 3 raffle draws facilitated by Citi Officers and DTI representatives. There will
be 5 winners per draw.
Details
st
1 Raffle Draw
nd
2 Raffle Draw
rd
3 Raffle Draw
2.
Raffle Draw Date
May 18, 2015
July 27, 2015
September 21, 2015
Transaction Period
February 26 – April 30, 2015
February 26 – June 30, 2015
February 26 – August 31, 2015
No. of Winners
5
5
5
Can I win more than once?
No. You can only win once for the entire promo.
If I don’t win in the first raffle draw, will the raffle entries I have already earned be
carried over to the next draws?
3.
Yes.
What are the prizes
1.
What are the prizes at stake?
There will be 5 once-in-a-lifetime experiences featured per draw. If you win, you may
choose from those five prizes the story you want to live out.
st
1 Raffle Draw:
Story of Discovery
 Gourmet Food Tour in
Japan
 Self-Discovery in Bali
 Scuba Diving in Palau
 Egypt Exploration
 Wonders of China
nd
2 Raffle Draw:
Story of Romance
 Honeymoon in Maldives
 Top Designer Wedding
Gown
 Dream Proposal
 Island Getaway in Thailand
 Hot Air Balloon Date in
Dubai
rd
3 Raffle Draw:
Story of Adventure
 Winter in Korea
 US Theme Park Hopping
 Northern Lights Adventure
(Aurora Borealis)
 Mediterranean Cruise
 African Safari
2.
How will I know if I win?
We will call you and send you a registered email.
3.
If I win, how can I claim my prize?
You may claim your prize from Mondays to Fridays (except holidays), 9:00AM to 5:00PM,
at the 16th Floor Citibank Square, #1 Eastwood Avenue, Eastwood City, Barangay
Bagumbayan, Quezon City.
Simply present the following:
 Official Notification Letter from Citi
 Valid Card used for the winning transaction
 Two (2) valid forms of identification or government-issued I.D. (with photo and
signature), including Driver’s License, SSS I.D., Passport, Birth Certificate, TIN
card
 Valid Tax Identification Number (TIN) - Winners must submit their TIN number to
claim their Prizes. Winners who do not have TIN numbers would need to secure a
one-time TIN from the Bureau of Internal Revenue
4.
Are the prizes tax-free?
Yes, Citi will shoulder all taxes.