1. sports
2. rugby

Week 8 (2015)
This Weeks Newsletter...........
* Movements
* Business Information
* Training – Booking Bug
* Hot Topics incl: - Conference Detail & CCPOS
* New Marketing Promotion
* Blocked Mobile’s Letter
* Lloyds Information Request
* Crisis Response Plan
* Regional Franchise Meeting * PFC Marketing Material
* PFC - Regional Hook Ups
* PFC Training
* Southampton 20th Anniversary
* Webshop
* Merry Christmas ~ POS?
Support Team Movements
BDM
Monday
Tuesday
Wednesday
Thursday
Friday
23rd Home Office
24th Runcorn
25th Nuneaton
26th PFC Meeting
27th Smethwick
2nd Home Office
3rd RFM Anfield
4th RFM Belfry
5th RFM OVAL
6th Banbury
Jason Hartland: Mobile 07738 714 565 ¦ Email: [email protected]
TRAINERS (RTM)
Monday
Tuesday
Wednesday
Thursday
Friday
Home Office
Advanced Buys
Nottingham
Lewy Group Stores
Lewy Group Stores
Lewy Group Stores
Please contact Will Instan : Mobile: 07715 001 605 ¦ Email: [email protected]
Monday
Tuesday
Wednesday
Thursday
Friday
Home Office
Croydon Stores
Islington & Penge
Chatham &
Maidstone
Tonbridge &
Crawley
Please contact Andy Barlow : Mobile: 07803 016 436 ¦ Email: [email protected]
PFC Support (PDM)
PDMS
Monday
Tuesday
Wednesday
Thursday
Friday
Chris
Head Office
Runcorn
Ipswich
Kings Lynn &
Felixstowe
Home Office
Mark
Home Office
Runcorn
Portslade
PFC Meeting
Leigh Park
Mark Williams : Mobile 07803 016536
Chris Martin: Mobile: 07725 203233
Weekly Business 08 and February
Weekl y 08 - Tot al Busi ness K PI
Sales
Buys
Pulls
Stock In
Buybacks
Street Value
Pawns
Street Value
Cheque Cashing
Cash Advance
Street Value
£145,025
£59,493
£37,135
£99,873
£140,451
£720,942
£13,038
£443,465
£110,916
£29,275
£219,780
75.55%
84.57%
103.34%
88.86%
107.00%
100.50%
63.71%
95.06%
97.48%
91.22%
101.57%
Street Value
Li ke-for-Li ke Weekl y Average
Sales
Buys
Pulls
Stock In
Buybacks
Street Value
Pawns
Street Value
Cheque Cashing
Cash Advance
£6,305
£2,479
£1,607
£4,161
£5,852
£30,039
£858
£18,478
£5,042
£2,545
£16,424
75.55%
84.57%
98.41%
88.86%
107.00%
100.50%
71.54%
95.06%
98.31%
96.99%
102.10%
February 2015 - Tot al Busi ness K PI
Sales
Buys
Pulls
Stock In
Buybacks
Street Value
Pawns
Street Value
Cheque Cashing
Cash Advance
Street Value
£626,860
£229,465
£131,346
£379,180
£540,061
£720,942
£68,336
£443,465
£446,503
£137,799
£219,780
84.23%
86.38%
83.50%
85.98%
104.05%
100.50%
82.34%
95.06%
96.18%
90.48%
101.57%
Street Value
Li ke-for-Li ke Weekl y Average
Sales
Buys
Pulls
Stock In
Buybacks
Street Value
Pawns
Street Value
Cheque Cashing
Cash Advance
£6,814
£2,390
£1,368
£3,950
£5,626
£7,510
£814
£4,619
£4,651
£3,027
£4,106
84.23%
86.38%
83.50%
85.98%
104.05%
100.50%
96.32%
95.06%
96.18%
100.20%
102.10%
Sales extremely poor week with only 4 out of 24 stores positive against last year.
Sales down by nearly 25% with margin staying above the average at 46.76% (Margin range
from 31.98% to 55.24%)
Important focus on sales as this has been an especially poor week for nearly all. Make sure all
avenues are being focused on with web shop, amazon and eBay. Re merchandising windows
and looking busy in store to drag people in!
Buys are 15% down & Buybacks improve being 7% up. Street Value being positive just!
Stock In just over 11 % down again which needs some focus to help with sales.
February Month v LY:
Sales 75.55%, Stock in 85.98%. BB out 107.00% BB out ahead with the other two behind.
Stock in negative mirrors Sales negative.
Good Margin at 46.10% but with poor sales.
PFC
Pawns out poor week 28% and Street Values drops nearly 5%.
Cheques drop back slightly.
Cash Advance drops back this week by just over 3%
Street Value 2% up for week.
February Month v LY: 100.2%
Cheques holding its own only 3% down Cash Advance positive with Street Values also
2% positive.
WK 08 £28.0k WK 07 £32.0k WK 06 £35.5k WK 05 £39.0k (February total £133k 4 weeks)
WK 04 £33.7k WK 03 £31.4k WK02 £36.6k WK01 £38.1k (January Total £135k 4 weeks)
Business Report WK 08 & February
Sales the usual suspects in top 3 with Margin some new comers . Plymouth top Buybacks with
Smethwick 2nd.
Congratulations to Stourbridge spoiling the Plymouth & Exeter dominance on PFC.
K PI WEEK 08
Sal es
Fi rst
£ / %
Second
£ / %
Thi rd
£ / %
Southampton
£13,874
Exeter
£11,459
Plymouth
£10,983
Sal es Margi n
Stourbridge
55.24%
Bristol (Kingswood)
54.90%
Bournemouth
54.75%
Sal es versus 2014
Stourbridge
167.05%
Andover
128.17%
Blackheath
105.02%
Buys
Southampton
£7,702
Swindon
£4,441
Plymouth
£4,009
Buys versus 2014
Southampton
146.79%
Leigh Park
146.54%
Bournemouth
139.37%
Buybacks
Buybacks versus 2014
Plymouth
£9,673
Smethwick
£9,659
Swindon
£8,163
Bristol (Gloucester Road)
212.38%
Stourbridge
154.98%
Bristol (Kingswood)
132.74%
St reet Val ue
Smethwick
£53,443
Bristol (Bedminster)
£47,195
Portsmouth
£42,925
St reet Val ue versus 2014
Stourbridge
145.77%
Banbury
141.15%
Smethwick
124.04%
Banbury
£2,664
Southampton (Bitterne)
£1,952
Taunton
£1,355
Bridgwater
1000.00%
Southampton (Bitterne)
261.66%
Bristol (Bedminster)
200.00%
Paw ns
Paw ns versus 2014
St reet Val ue
Banbury
£58,383
Southampton
£46,334
Taunton
£41,025
St reet Val ue versus 2014
Eastleigh
275.65%
Bristol (Bedminster)
257.78%
Southampton
211.33%
C heques C ashed
Plymouth
£22,733
Smethwick
£21,459
Taunton
£10,592
C heques C ashed versus 2014
Eastleigh
519.33%
Leigh Park
227.34%
Nuneaton
223.31%
C ash Advance
Plymouth
£7,346
Portsmouth
£3,679
Stourbridge
£3,589
C ash Advance versus 2014
Stourbridge
186.54%
Southampton
157.41%
Plymouth
140.67%
C ash Advance St reet Val ue
Plymouth
£58,335
Portsmouth
£32,632
Exeter
£25,180
Exeter
174.99%
Plymouth
137.66%
Taunton
134.53%
St reet Val ue versus 2014
Southampton top the Sales and Swindon sneak 3rd with some good consistent weeks.
Southampton top on buys with Swindon 2nd Bedminster top for Buybacks.
PFC Plymouth & Exeter hit top on all with good efforts from Portsmouth & Stourbridge.
K PI FEBRUARY 2015
Sal es
Sal es Margi n
Fi rst
£ / %
Second
£ / %
Thi rd
£ / %
Southampton
£60,313
Plymouth
£47,122
Swindon
£45,328
Bristol (Kingswood)
52.80%
Banbury
52.38%
Stourbridge
49.89%
Sal es versus 2014
Bognor Regis
117.52%
Swindon
108.31%
Stourbridge
106.12%
Buys
Southampton
£24,966
Swindon
£19,731
Plymouth
£17,757
Banbury
145.31%
Leigh Park
143.56%
Fareham
131.00%
Buys versus 2014
Buybacks
Buybacks versus 2014
Bristol (Bedminster)
£36,597
Plymouth
£36,118
Swindon
£33,170
Banbury
147.92%
Bristol (Gloucester Road)
131.97%
Stourbridge
128.00%
St reet Val ue
Smethwick
£53,443
Bristol (Bedminster)
£47,195
Portsmouth
£42,925
St reet Val ue versus 2014
Stourbridge
145.77%
Banbury
141.15%
Smethwick
124.04%
Paw ns
Paw ns versus 2014
Banbury
£10,622
Southampton
£7,226
Taunton
£5,197
Bristol (Bedminster)
592.66%
Bournemouth
241.00%
Bridgwater
176.16%
St reet Val ue
Banbury
£58,383
Southampton
£46,334
Taunton
£41,025
St reet Val ue versus 2014
Eastleigh
275.65%
Bristol (Bedminster)
257.78%
Southampton
211.33%
Smethwick
£114,699
Plymouth
£80,672
Taunton
£45,448
Bournemouth
282.83%
Smethwick
230.55%
Leigh Park
210.60%
C heques C ashed
C heques C ashed versus 2014
C ash Advance
Plymouth
£33,976
Portsmouth
£20,142
Stourbridge
£14,983
C ash Advance versus 2014
Exeter
153.54%
Swindon
143.31%
Stourbridge
132.59%
C ash Advance St reet Val ue
Plymouth
£58,335
Portsmouth
£32,632
Exeter
£25,180
Exeter
174.99%
Plymouth
137.66%
Taunton
134.53%
St reet Val ue versus 2014
CCShare
CCShare site link-please click
Training
Hot Topics
Every week we will be using the Weekly Newsletter to highlight the hot topics for
the business in relation to compliance or key changes in operations. Clearly we
don’t change things that often so in many cases we will repeat the message just
to ensure that everyone has seen and is up to date.
Note – We will keep these up to date, so please check weekly, even if it appears
we are repeating a message.
To secure your place click here
Book early, to avoid disappointment.
CCPoS Update
Upcoming System Change Releases:
 ID Process – Introduce Proof of Identity & Proof of Address ID types –
Remove current points system – Release Date: 16th March 2015 (More details
will follow)

SMS Reminders for Pawn Broking & Buybacks – Already Released &
Trialling
We are currently trialling the Auto SMS Reminders for Pawn Broking & Buybacks on the following
Stores.
Walker Group – Rhyl – Leicester – Woolwich – Sidcup – Dartford – Orpington - Gravesend
If you wish to have this feature enabled in your Stores, please email [email protected].
Thank you for emailing your feedback to us, your suggestions are valued and much appreciated.
Please continue to email your CCPOS feedback to [email protected]
All of your suggestions for system enhancements to CCPOS are now available on CCShare for you to
view, please use link below.
CCPOS Roll Out - UK
Those of you still running Windows XP operating system at Stores, given that there are no longer
security updates installed and could pose a risk to your machines. Please be cautious when opening email attachments and links. Please exercise particular caution with e-mail messages from unknown
senders.
Rakhee Patel
Project Coordinator
t: 01928 737427
New Marketing Promotion + Mini Mother Day Promotion
Also attached as a PDF for you: -
BuyBack Blocked Mobile Phone Letter
Please find attached a letter produced by Gravesend which we’ve had checked by compliance. If you
are nor already using something similar please add to your toolbox to try and limit losses.
It needs your company details adding, and then the details of the individual transactions.
Crisis Response Plan ~ Reminder
Please find attached copies of the Business Continuity Plan Franchise Template and Remarkable Crisis
Response Plan.
It has been requested that we provide something to the franchisees in terms of a high level document
they could complete/ use for their own plan, as these documents form part of their FCA application.
Lloyds Information Request
Dear All
I am aware that there have been some Franchisees who bank with Lloyds that have been asked to give
various information to the bank.
I have spoken to the Director of Franchise operations in Lloyds to see if CCUK can help in a broader
capacity. I have made it clear that we are unhappy with the way this has been dealt with and a 5 day
lead time may not be achievable. They have agreed that the 5 day lead time could be increased but this
will need to be done on an individual basis – so if you really do need more time just let them know!
Lloyds have confirmed they require the information they have requested and the information we
provided centrally does not help with their internal requirements on an account by account basis. I
emailed the AML information yesterday this seems to be the only generic bit they are asking for, other
than that the information is based on the individual account.
Most queries have been around AML - please find all our AML documents attached. In terms of
registration, all Franchisees are registered on HMRC’s website
https://customs.hmrc.gov.uk/msbregister/searchAgain.do. If you ask Lloyds to type in the reg no
12193561 and then the store postcode this will confirm you are registered – this is better than someone
verifying or a paper document, which I believe they are asking for!
If you need any help please do not hesitate to contact me.
Sarah Steel
Financial Controller
m: +44 (0)7834 524878
Regional Franchise Meeting – March
As you are aware, the first round of Regional Franchise Meetings for 2015 are not too far away and we
have chosen 3 excellent venues, and possibly the best venue ever for the Northern Meeting.
You should have received your invite and agenda, with details of the venues;
Tuesday
3rd Anfield (Liverpool FC)
Northern Meeting
Tony Wardley
Wednesday
4th The Belfry (Sutton Coldfield)
Midlands Meeting
Jason Hartland
Thursday
5th Kia Oval (Surrey CCC)
Southern Meeting
Roger Warren
Personal Finance Marketing Material
PFC – Regional Hook-Up’s
Region 2: Very much seems like the haves and have not’s with some stores going exceptionally well and others
struggling to process any personal loan business. Exeter lead the way with 8 Hook Up’s and
Stourbridge are on top of the PL commissions table with £522. Fantastic work. Plymouth is way out in
front in terms of CA achieved, putting out just above £26000 which is a phenomenal effort and shows
that the business is out there. With only this week left of the month it would be nice to see some stores
knocking off the noughts and looking at potentially upselling a cash advance to a PL or having great
conversations in store and spotting opportunities.
Store
Store code
Exeter
Stourbridge
Plymouth
Reading
Portsmouth
Bridgwater
Tamworth
Worcester
Southampton
Taunton
LeighPark
Nuneaton
Blackheath
Swindon
BristolGloucesterRd
Bedminster
EXE
STOUR
PLYM
READ
PRT
BRW
TAMW
WORC
STHM
TAUN
LEIGH
NUNE
BLCK
SWN
BRISG
BEDM
HU Target
HU achieved
%
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
6
8
5
5
4
1
1
0
0
0
0
0
0
0
0
0
0
133%
83%
83%
67%
17%
17%
0%
0%
0%
0%
0%
0%
0%
0%
0%
0%
Comms
£321
£522
£439
£467
£38
£38
£0
£0
£0
£0
£77
£0
£0
£0
£0
£0
PFC Training
Webshop
Webshop Region 2 Sales February to 22nd
Well done Swindon again with Top on £
16 Stores Listed this month still nearly a week to go…
Active listings & Sales below…..
February Total Sales to 22nd
Andover
Banbury
Blackheath, West Midlands
Bognor Regis
Bridgwater
Bristol (Bedminster)
Eastleigh
Exeter
Leigh Park
Nuneaton
Plymouth
Smethwick
Southampton
Southampton (Bitterne)
Swindon
Tamworth
Taunton
Total:
Items
added
2
50
19
39
45
13
37
15
10
8
44
59
102
1
444
Items
sold
4
8
14
6
1
9
2
3
2
1
2
16
7
1
76
Sales
Average
Refunds
Total
on sale
1037.74
35
728.93
304
2
1338.94
96
1
410.33
33
1
55.98
57
1
693.93
17
1
166.97
22
1
205.98
125
477.99
12
7
159.2
7
563.98
16
3001.85
195
3
224.38
119
1
109
103
1
£9,175.20 1150
10
Refund Currently
Total
active
35
206.98
305
230
83
66.98
21
1
1
69.99
35
25
1
124
16
8
7
40
535.97
161
4.99
134
109
97
1223.91
1094
Southampton Celebrate 20th Anniversary Week
What an Excellent week in Southampton raising £750 for Dreams come true!
With the Lady Mayoress presenting 3 of the team with a 20 year service award.
Lots of events in store to win prizes and a sponsored bike ride in the window which I even had a go on
for a good 2 minutes!
Well done Southampton and all the Scrancher group stores in making it a fantastic week!
Happy Christmas ~ Christmas POS?
Merry Christmas!!!! Please check for any Christmas POS material
still in place in stores! Recently we have seen counter mats still
sending a Christmas message… and this won’t look good to a
customer!!! Let’s have another check through, whilst also ensuring
that the POS you have in place throughout the store links to the
business focus and goals you have set within your own business
plans!!!