Week 13 (2015)
Week 13 (2015) This Weeks Newsletter........... * Movements * Business Information * Hot Topics incl: - Conference ~ NTR Metals ~ CCPOS ~ PCI Compliance Project ~ Workplace Pension Scheme * Training * PFC Training * PFC - Regional Hook Ups * Webshop + Regional Support Team Movements BDM Monday Tuesday Wednesday Thursday Friday 30th Home Office 31st Kingswood 1st Plymouth 2nd Exeter 3rd Good Friday 6th Bank Holiday 7th Home Office 8th Annual Leave 9th Annual Leave 10th Annual Leave Jason Hartland: Mobile 07738 714 565 ¦ Email: [email protected] TRAINERS (RTM) Monday Tuesday Wednesday Thursday Friday Home Office Lewy Group Nuneaton & Tamworth Derby Good Friday Please contact Will Instan : Mobile: 07715 001 605 ¦ Email: [email protected] Monday Tuesday Wednesday Thursday Friday Home Office Stourbridge / Worcester Bedminster / Gloucester Rd PDM store Visit Plymouth Good Friday Please contact Andy Barlow : Mobile: 07803 016 436 ¦ Email: [email protected] PFC Support (PDM) PDMS Monday Tuesday Wednesday Thursday Friday Chris Martin Home Office Bedford Luton Office Good Friday Mark Williams PFC Review Gravesend Exeter Plymouth Good Friday Mark Williams : Mobile 07803 016536 Chris Martin: Mobile: 07725 203233 CCShare CCShare site link-please click Weekly Business 13 March & 1st Qtr Sales have been consistently behind this month and again in the last week only 8 out of 24 stores positive against last year. Margin falls back below 45% average. Buybacks Out: fall back in last week with Street Value nearly 5% up. March Month v LY (5wk) FINAL NUMBERS: Sales 93.02%, Stock in 87.47%. BB out 101.14%. PFC Pawns another poor week with Street Values dropping just over 7%. Cheques another positive week with over 2% v LY. Cash Advance moves forward again 10% Street Value just over 7% up for week. March Month v LY (5wk) FINAL NUMBERS: Pawns 74.55%, Cheques 104.41% Cash Advance 101.95% WK £37.9k WK 12 £36.7k WK 11 £38.9k WK 10 £35.8k WK 09 £35.8k March Totals £185k WK 08 £28.0k WK 07 £32.0k WK 06 £35.5k WK 05 £39.0k (Feb total £133k 4 weeks) Weekl y 12 - Tot al Busi ness K PI Sales Buys Pulls Stock In Pawns Street Value Cheque Cashing Cash Advance Street Value £145,339 £62,925 £34,972 £104,025 Buybacks Street Value £151,666 £719,151 £15,348 £446,130 £116,711 £37,349 £224,912 86.86% 101.00% 81.23% 88.77% 112.31% 106.73% 61.54% 95.20% 112.74% 104.02% 106.23% Street Value Li ke-for-Li ke Weekl y Average Sales Buys Pulls Stock In Pawns Street Value Cheque Cashing Cash Advance £6,319 £2,622 £1,457 £4,334 Buybacks Street Value £6,319 £29,965 £940 £18,589 £5,074 £3,670 £16,799 86.86% 101.00% 81.23% 88.77% 112.31% 106.73% 65.80% 95.20% 112.74% 116.35% 106.01% Weekl y - Tot al Busi ness K PI MARC H Sales Buys Pulls Stock In Pawns Street Value Cheque Cashing Cash Advance Street Value £833,540 £265,184 £180,999 £459,687 Buybacks Street Value £653,493 £684,813 £78,094 £432,749 £647,683 £190,130 £230,308 93.02% 87.50% 91.10% 87.47% 101.14% 105.11% 70.54% 91.95% 104.41% 94.05% 107.74% Street Value Li ke-for-Li ke Weekl y Average Sales Buys Pulls Stock In Pawns Street Value Cheque Cashing Cash Advance £7,248 £2,210 £1,508 £19,154 Buybacks Street Value £5,446 £28,534 £744 £18,031 £5,397 £3,368 £17,153 93.02% 87.50% 91.10% 87.47% 101.14% 105.11% 74.55% 91.95% 104.41% 101.95% 107.56% Weekl y - Tot al Busi ness K PI 1st Qt r 2015 Sales Buys Pulls Stock In Buybacks Street Value Pawns Street Value Cheque Cashing Cash Advance Street Value £2,064,904 £726,950 £446,708 £1,226,191 £1,746,003 £684,813 £227,009 £432,749 £1,593,250 £467,886 £230,308 91.89% 89.41% 90.33% 89.98% 104.44% 105.11% 86.47% 91.95% 104.42% 97.52% 107.74% Street Value Li ke-for-Li ke Weekl y Average Sales Buys Pulls Stock In Buybacks Street Value Pawns Street Value Cheque Cashing Cash Advance £6,906 £2,330 £1,432 £51,091 £5,596 £28,534 £794 £18,031 £5,107 £3,176 £17,153 91.89% 89.41% 90.33% 89.98% 104.44% 105.11% 91.71% 91.95% 104.42% 106.99% 107.56% Focus for next quarter Buys & Sales! With a little bit of Pawn Broking…. All the rest keep on it! Business Report WK 13 & March Bedminster hit top on Buybacks on the last week of the month with nearly a 10k! Swindon consistent with Sales of £10k every week this month and another top3 this week! Fi rst £ / % Second £ / % Thi rd £ / % Sal es K PI WEEK 13 Southampton £18,540 Plymouth £15,874 Swindon £10,824 Sal es Margi n Bournemouth 55.84% Fareham 53.98% Banbury 51.40% Taunton 152.07% Southampton 138.16% Exeter 115.78% Sal es versus 2014 Buys Buys versus 2014 Buybacks Buybacks versus 2014 St reet Val ue St reet Val ue versus 2014 Paw ns Paw ns versus 2014 St reet Val ue St reet Val ue versus 2014 Southampton £4,802 Exeter £4,658 Swindon £3,966 Banbury 258.05% Bristol (Gloucester Road) 176.66% Bristol (Bedminster) 145.59% Bristol (Bedminster) £9,806 Smethwick £7,903 Plymouth £7,585 Bognor Regis 129.73% Bristol (Bedminster) 126.63% Bristol (Gloucester Road) 117.72% Smethwick £53,550 Bristol (Bedminster) £44,249 Portsmouth £42,116 Bognor Regis 648.22% Eastleigh 138.13% Stourbridge 131.52% Banbury £2,350 Southampton (Bitterne) £1,394 Andover £1,300 Portsmouth 930.00% Southampton (Bitterne) 288.02% Eastleigh 277.78% Banbury £54,893 Taunton £40,832 Reading £32,177 Southampton 1870.76% Eastleigh 253.35% Bristol (Bedminster) 178.68% C heques C ashed Smethwick £61,308 Plymouth £14,849 Banbury £9,553 C heques C ashed versus 2014 Smethwick 388.64% Bournemouth 261.13% Leigh Park 169.58% C ash Advance Plymouth £9,967 Portsmouth £7,573 Stourbridge £5,027 C ash Advance versus 2014 Plymouth 163.42% Stourbridge 127.49% Swindon 125.08% C ash Advance St reet Val ue Plymouth £61,178 Portsmouth £35,254 Exeter £25,749 Exeter 168.56% Plymouth 144.52% Stourbridge 127.41% St reet Val ue versus 2014 Fi rst £ / % Second £ / % Thi rd £ / % Sal es K PI MARC H Southampton £81,685 Plymouth £65,971 Exeter £56,352 Sal es Margi n Bournemouth 55.71% Exeter 52.87% Bristol (Kingswood) 50.62% Exeter 120.88% Andover 117.12% Southampton (Bitterne) 110.49% Sal es versus 2014 Buys Plymouth £22,606 Southampton £22,552 Exeter £19,872 Buys versus 2014 Banbury 170.30% Swindon 123.28% Bristol (Gloucester Road) 123.14% Buybacks Buybacks versus 2014 St reet Val ue St reet Val ue versus 2014 Paw ns Paw ns versus 2014 St reet Val ue St reet Val ue versus 2014 C heques C ashed C heques C ashed versus 2014 Bristol (Bedminster) £45,535 Plymouth £44,686 Smethwick £43,793 Bristol (Gloucester Road) 130.71% Southampton (Bitterne) 130.25% Stourbridge 129.54% Smethwick £53,550 Bristol (Bedminster) £44,249 Portsmouth £42,116 Bognor Regis 648.22% Eastleigh 138.13% Stourbridge 131.52% Banbury £10,163 Southampton (Bitterne) £9,784 Swindon £7,515 Portsmouth 204.19% Southampton (Bitterne) 175.37% Eastleigh 171.43% Banbury £54,893 Taunton £40,832 Reading £32,177 Southampton 1870.76% Eastleigh 253.35% Bristol (Bedminster) 178.68% Smethwick £256,977 Plymouth £98,554 Taunton £55,351 Bristol (Kingswood) 320.16% Leigh Park 216.03% Smethwick 200.38% C ash Advance Plymouth £46,454 Portsmouth £28,735 Stourbridge £19,242 C ash Advance versus 2014 Swindon 134.67% Plymouth 123.15% Stourbridge 120.92% C ash Advance St reet Val ue Plymouth £61,178 Portsmouth £35,254 Exeter £25,749 Exeter 168.56% Plymouth 144.52% Stourbridge 127.41% St reet Val ue versus 2014 This next week, month and Quarter has be focused on Buys and Sales as this must be hitting the cash flow as well now. K PI 1st Qt r 2015 Sal es Sal es Margi n Sal es versus 2014 Buys Buys versus 2014 Buybacks Fi rst £ / % Second £ / % Thi rd £ / % Southampton £197,631 Plymouth £156,951 Exeter £140,999 Bristol (Kingswood) 51.62% Exeter 50.89% Bournemouth 50.17% Stourbridge 115.17% Southampton (Bitterne) 110.10% Exeter 109.96% Southampton £65,534 Plymouth £58,970 Swindon £50,089 Banbury 154.30% Stourbridge 117.51% Southampton (Bitterne) 112.44% Bristol (Bedminster) £118,225 Plymouth £114,432 Smethwick £110,064 Buybacks versus 2014 Stourbridge 144.72% Reading 130.25% Banbury 130.18% St reet Val ue Smethwick £53,550 Bristol (Bedminster) £44,249 Portsmouth £42,116 Bognor Regis 648.22% Eastleigh 138.13% Stourbridge 131.52% Banbury £31,018 Southampton £30,905 Swindon £18,985 Bristol (Bedminster) 286.71% Eastleigh 201.34% Bridgwater 172.52% St reet Val ue versus 2014 Paw ns Paw ns versus 2014 St reet Val ue St reet Val ue versus 2014 C heques C ashed Banbury £54,893 Taunton £40,832 Reading £32,177 Southampton 1870.76% Eastleigh 253.35% Bristol (Bedminster) 178.68% Smethwick £537,482 Plymouth £263,801 Taunton £136,116 Bournemouth 243.22% Smethwick 231.52% Leigh Park 160.90% Plymouth £114,948 Portsmouth £67,279 Stourbridge £48,777 C ash Advance versus 2014 Taunton 142.45% Exeter 134.36% Stourbridge 133.64% C ash Advance St reet Val ue Plymouth £61,178 Portsmouth £35,254 Exeter £25,749 Exeter 168.56% Plymouth 144.52% Stourbridge 127.41% C heques C ashed versus 2014 C ash Advance St reet Val ue versus 2014 Hot Topics Every week we will be using the Weekly Newsletter to highlight the hot topics for the business in relation to compliance or key changes in operations. Clearly we don’t change things that often so in many cases we will repeat the message just to ensure that everyone has seen and is up to date. Note – We will keep these up to date, so please check weekly, even if it appears we are repeating a message. ___________________________________________________________________________________________________ This year’s Conference is fast approaching, so get those flights booked and your place secured. This year promises to be the best yet, with greater focus on Business, as we return once more to the beautiful Vilamoura. Arrive on Monday 5th October settle in and prepare yourself for Tuesday’s activities; having extended our repertoire you have the following to choose from: Our famous Ryder Cup Golf Day Return of the Fishing Trip An all new Dolphin Watched and Cave Tour Remember! There are delegate number restrictions, so if you want in, book quickly! After your activity (if applicable), relax before you join us for a memorable Welcome Evening. Wake up in luxury on Wednesday, fresh and ready for the Business Conference itself, followed by the Annual Gala Awards Evening. Don’t miss out – Book Today! ___________________________________________________________________________________________________ NTR Metals Dear All We wish to make you aware that earlier today the Corporate stores stopped using NTR metals, due to concerns from other sources in the industry and would strongly recommend that until we have further information, that if you currently use NTR that you double check with your own contact before using them. Whilst we cannot fully substantiate or go into the detail of these allegations, these have come from four independent sources and therefore we felt it right to inform you. To allow you to make a business decision as to if you continue to deal with them for processing your scrap gold. We would request that this information is kept within the business. When we are in a position to communicate more detail, we will but as already stated, we felt it right that we informed you at this point to allow you to make that decision. Sent On Behalf Of the BDM Team ___________________________________________________________________________________________________ CCPoS Update Upcoming System Change Releases: Release Date - w/c: 30th March 2015 Change default warranty on items from 60 days to 6 months Easy navigation to the contract screen from the stock item screen ‘Jewellery Weight’ field is mandatory on the Jewellery Item screen SMS Reminders for Pawn Broking & Buybacks The Auto SMS Reminders for Pawn Broking & Buybacks is now live for all Stores. The details are as follows: The messages are sent to customers automatically from CCPOS; therefore the Stores will not need to do anything. Text Message Content For Buybacks: An auto SMS reminder will be sent 1 day and 5 days prior to expiry date of contract for each customer: Just a reminder that your current buyback expires in 5 days. Any issues please contact us on <Store Number>. Look forward to seeing you soon. Cash Converters Just a reminder that your current buyback expires in 1 day. Any issues please contact us on <Store Number>. Look forward to seeing you soon. Cash Converters For Pawn Broking Contracts: An auto SMS reminder will be sent 1 month, 5 days and 1 day prior to expiry date of contract for each customer: Just a reminder that your current pawn expires in 1 month. Any issues please contact us on <Store Number>. Look forward to seeing you soon. Cash Converters Just a reminder that your current pawn expires in 5 days. Any issues please contact us on <Store Number>. Look forward to seeing you soon. Cash Converters Just a reminder that your current pawn expires in 1 day. Any issues please contact us on <Store Number>. Look forward to seeing you soon. Cash Converters NB: For the SMS Reminders to be sent successfully to the customers, the mobile numbers must be entered in the Mobile Phone field. If entered in the Home Phone field, the SMS Reminders will not be sent. SMS Charges & Invoicing There are charges associated with this; the charges are based on the combined volume of messages from Stores in Australia & UK being sent per month. Based on the current volume of up to 550,000 messages sent, the cost per text is 2.5p. The UK Finance Department at Head Office will receive an invoice from the Service Provider each month on the usage of messages delivered to customers. The invoice will break down the total cost per store, which the Finance Team will then invoice the store and the Direct Debit payment option will be used. If you wish to have this feature enabled in your Stores, please email [email protected]. Thank you for emailing your feedback to us, your suggestions are valued and much appreciated. Please continue to email your CCPOS feedback to [email protected] All of your suggestions for system enhancements to CCPOS are now available on CCShare for you to view, please use link below. CCPOS Roll Out - UK Those of you still running Windows XP operating system at Stores, given that there are no longer security updates installed and could pose a risk to your machines. Please be cautious when opening email attachments and links. Please exercise particular caution with e-mail messages from unknown senders. PCI Compliance Project FAO: The Store Manager As you will have read in the recent newsletter (distributed on 9 th March), from the beginning of April AW Computers will commence a hardware rollout of CCUK’s PCI compliance project. To be able to plan the rollout effectively, we would like to ascertain the number of sets of equipment that the stores will require. A single set of equipment will consist of the following: 1 x 7” Tablet 1 x Raspberry Pi 1 x Tablet Security Stand As a guide, if you take and enter debit card details (relating to PFC) from customers on more than one PC in the store then you will require additional sets of equipment to meet your needs. i.e. For each PC that you plan on entering card details you will require a set of the above equipment. The costs associated with additional sets of equipment were communicated at the March RFMs. However, if you were unable to attend or would like some guidance on the number of sets of equipment that you require for your store(s) please contact AW Computers on 01527 68125, who will be happy to assist. Please email your requirements directly to [email protected] before the 7th of April 2015. ______________________________________________ Workplace Pension Scheme PENSION AUTOENROLMENT This is the responsibility of EVERY employee in the UK. You would have been sent a staging date from the Pension Regulator – to confirm your date please put your PAYE number into the following website http://www.thepensionsregulator.gov.uk/employers/staging-date.aspx You must appoint an administrator and tell the Pension Regulator who this is – see the pension regulator website http://www.thepensionsregulator.gov.uk/automaticenrolment.aspx?campaign=087DWPemployers2014 You have two options: Option 1 – Administer the pension yourself (this is good if you wish to save money and only pay the minimum contribution which is currently 1% - there are planned increases from 2017!) 1. Go to http://www.nestpensions.org.uk/schemeweb/NestWeb/public/home/contents/homepage.html 2. Register your business – this will take approx. half an hour 3. Month 1 – you will need to enter all employees details onto the site. 4. All employees will receive a letter saying they have been entered into the scheme (all employees who are 22 years old and over and earn more than £10k) 5. It is their responsibility to Opt-Out if they wish (they can do this online on the nest website) 6. For all employees not opting out you will need to inform Nest of the contribution monthly For those employees who are below 21 years old or earn below £10k will need to receive a letter stating they can opt-in of they want. Monthly (you or your payroll officer) will need to: 1. Log onto Nest and enter the taxable pay for each employee 2. Pay over the relevant payment Nest give you full details. Per store this will probably take a further 30 minutes in addition to the usual payroll. Many payroll bureaux will not administer the scheme but will give you the data that is needed to enter onto the Nest website. Option 2 – Outsource Quotes have been approx. £500 set up per store with a £250 annual charge per store. CCUK used a broker Neil Heynes number is 07780 943298 – he has said you can ring him for a 5 minute chat if you require any advice. He did say the quote given above was reasonable! Sarah Steel Financial Controller m: +44 (0)7834 524878 t: +44 (0)1928 706741 Training PFC – Regional Hook-Up’s Region 3 Mark Williams: Please see below the latest MTD performance figures for Personal Finance. We are seeing some really strong performances this month as lending continues to improve in both PL & CA activity following the January 2nd changes. Well Done to: Ross (Plymouth): Aurora (Croydon): Lee (Portsmouth) All have achieved the minimum of 6 PL “Hook ups” for the month Top 5 chasing pack: Maria (Chatham) @ 5 Sam (Eastbourne): Tom (Exeter) Ryan (Woolwich): Gary (Bridgewater): Jo (Reading): Gemma (Dartford) Some really strong performances here with 10 stores lending over £10k Top 5 Ross (Plymouth): Lee (Portsmouth) : Ryan (Woolwich) : Sam (Eastbourne) Tom (Exeter) “Thought for the week” “Do we limit ourselves to what we can do by focusing on “I can’t because” or do we adopt “I did it despite” approach” If I can be of any help please give me a call Have a great week everyone Regards Mark Region 2 Chris Martin: Please see commentary and performance for PDM region 2. March proved to be a step backwards in terms of total Hook Up’s processed with the region achieving 38% compared to 60% in February. The usual suspects led the way with only Ashton and Stourbridge achieving their target of 6, with Cheetham Hill and Telford just falling short of the mark. I just want to highlight the potential that is out there. Claire in Eccles for example achieved £1437 in PL commission in March. When asked how she achieved this, unsurprisingly she didn’t come up with anything new. She mentioned that she checks her dormant customers and also uses the advanced search function to check for online customers who didn’t complete their application. All quality leads and all great opportunities. Eccles double their profit by using these simple tools to identify potential customers. Store Ashton Stourbridge CheethamHill Telford HU Target HU achieved 6 7 6 6 6 5 6 4 % 117% 100% 83% 67% Comms CA Achieved £834.60 £30,044 £320 £16,328 £362 £36,368 £379.67 £19,530 HemelHempstead Wrexham Norwich 6 6 6 3 2 2 50% 33% 33% £282.62 £215.52 £78.04 £7,505 £18,311 £10,089 Walsall Luton Bedford 6 6 6 1 1 1 17% 17% 17% £39.63 £123.46 £102.40 £5,327 £11,478 £9,111 Ipswich Crewe Felixstowe Derby 6 6 6 6 0 0 0 0 0% 0% 0% 0% £0 £0 £0 £45.31 £10,855 £2,022 £5,615 £7,864 Region Performance PFC Training Webshop Webshop Region 2 Sales March so far…30.03 Active listings & Sales below….. If you’re not on the list you have no activity. So be in it to win it! Smethwick’s first month could be a table topping 1st! Exeter still could top that with a good nett performance…. MARCH Total Sales to date Andover Banbury Blackheath, West Midlands Bognor Regis Bristol (Bedminster) Bristol (Gloucester Rd) Eastleigh Exeter Fareham Leigh Park Nuneaton Plymouth Smethwick Southampton Southampton (Bitterne) Swindon Tamworth Taunton Total: Items added 5 245 84 1 7 125 36 13 61 7 80 29 12 705 Items sold 28 17 1 2 28 3 5 22 1 1 18 11 1 138 Sales Average Refunds Total on sale 21 2033.48 482 1 1453.9 82 2 3 1309 3 254.99 18 2479.11 59 1 6 1 206.35 126 1 445.99 11 2854.61 41 4 108.99 4 1 256.99 29 1652.83 220 2 710.77 138 2 128 96 13895.01 1340 14 Refund Currently Total active 18 155.99 532 209.99 130 1 3 8 139.98 100 200 125 10 484.82 28 120 3 17 276.97 235 28.96 134 41 1616.71 1385 Use of Valuation Certificates When listing items of jewellery on any platform, particularly Webshop. If you have a valuation certificate please do not include images of the certificate within the listing. It can be deemed to be misleading (as obviously for insurance purposes the price is usually inflated) so stores can reference they have one but need to make it clear that it is not how much the item is worth/the resale value but purely a replacement value for insurance purposes.
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