YOU & ME
陽
明
月
刊
098
2015.02
Publisher : Frank F. H. Lu
Editor-in-Chief : T. P. Chu
Managing Editor : Rita Chang
Executive Editor : Laney Shih
English Consultants : Shih-chi Chen
Group Insight
Yang Ming Wins 11th China Freight Industry Award
The China Freight Industry Award was organized by China Shipping Gazette, under the guidance of China Communications and
Transportation Association. With successful completion of the 11th annual meetings, it has been widely recognized as an authoritative activity
for evaluating freight and logistics service, which cover water transportation, harbor
industry, comprehensive service and other related fields, and it is regarded as the “Oscar
Awards” of China Freight Industry.
The 11th China Freight Industry Award Ceremony was held in Shanghai on Jan 9,
2015, as one of the most important events during the 2nd Innovation Conference of China
Shipping Industry, wherein the winner list was announced. Yang Ming won three awards,
including Top 10 Best Comprehensive Service Carrier, Best China/Taiwan Carrier and
Best China/Southeast Asia Carrier.
Yang Ming will continue to improve the business performance, provide more
extensive networks in 2015 and expect that our customers can enjoy our good service.
Service Update
CKYHE Alliance to Reorganize Europe Service Network
CKYHE Alliance, COSCON, “K”Line, Yang Ming, Hanjin
and Evergreen Line, is reorganizing their service network for
Asia-North Europe and Asia-Mediterranean trades in 2015.
CKYHE Alliance will provide six Asia-North Europe
services (NE2/NE3/NE5-CEM/NE6/NE7/NE8-CES) and three
Asia-Mediterranean services (MD1/MD2/ADR) with the optimum
port coverage throughout Asia, North Europe, East Mediterranean,
West Mediterranean and Adriatic region from early April of 2015.
CKYHE Alliance will continuously offer quality service to
customers by enhancing service efficiency, providing stable transit
time and offering more flexible port-pair options.
The detailed service information will be as follow.
Asia-North Europe service:
NE2 (10*14000TEU vessels):
Nansha-Kaohsiung-Yantian-Singapore-Piraeus-RotterdamFelixstowe-Hamburg-Antwerp-Piraeus-Singapore-Hong KongNansha.
NE3 (11*13000TEU vessels):
Xingang-Dalian-Qingdao-Shanghai-Ningbo-SingaporeRotterdam-Hamburg-Antwerp-Shanghai-Xingang.
NE5 (10*14000TEU vessels): Evergreen Line names as CEM
Shanghai-Ningbo-Yantian-Tanjung Pelepas-RotterdamFelixstowe-Hamburg-Rotterdam-Tanjung Pelepas-KaohsiungShanghai.
NE6 (11*13000TEU vessels):
Qingdao-Kwangyang-Pusan-Shanghai-Yantian-Singapore-AlgecirasHamburg-Rotterdam-Le Havre-Algeciras-Singapore-YantianQingdao.
NE7 (10*14000TEU vessels):
Ningbo-Shanghai-Xiamen-Singapore-Piraeus-Hamburg-RotterdamFelixstowe -Antwerp-Piraeus-Ningbo.
NE8 (10*8500TEU vessels): Evergreen Line names as CES
Taipei-Ningbo-Shanghai-Shekou-Colombo-Felixstowe-HamburgRotterdam-Le Havre-Colombo-Taipei.
Asia-Mediterranean Service:
MD1 Pendulum service (16*10000TEU vessels):
Pusan-Qingdao-Shanghai-Ningbo- Yantian- Hong Kong-NanshaSingapore-Piraeus-La Spezia-Genoa-Barcelona-Valencia-PiraeusSingapore-Vung Tau-Hong Kong-Shanghai-Pusan- (USA) -Pusan.
MD2 (10*8500TEU vessels):
Xiamen-Ningbo-Shanghai-Kaohsiung-Yantian-Singapore-Port SaidAshdod-Genoa-Barcelona-FOS-Port Said-Singapore-Hong KongXiamen.
ADR (10*8500TEU vessels):
Qingdao-Shanghai-Ningbo-Taipei-Shekou-Yantian-Tanjung PelepasAshdod- Alexandra-Piraeus-Koper-Trieste-Piraeus-Jeddah-ColomboTanjung Pelepas-Shekou-Kaohsiung-Qingdao
Group Insight
Change of Agency in Thailand
To reinforce Yang Ming’s business activities in Thailand, we are
pleased to announce that Yang Ming will change our Thailand agency
from Asian Navigation Co Ltd to Jardine Pacific (Thailand) Ltd with
effect from 12th Mar, 2015.
For your further reference and business contacts, please find the
full style of Jardine Pacific (Thailand) Ltd as follows:
Customers' Affirmation, Our honor
Jardine Pacific (Thailand) Ltd.
Level 39, Unit 3901 Exchange Tower
388 Sukhumvit Road, Klongtoey
Bangkok 10110, Thailand
Tel: 662-0211888 Fax: 662-0211800-1
Email: [email protected]
Annie Wu, ICCS, YMHQ
In order to understand customers’ real need and the degree of their satisfaction with our service, E-commerce & Documentation
Dept. (ICDP) conducts the Global Satisfaction Survey every two years. The latest one was made in 2014 and completed successfully. ICDP
cooperated with the external consultancy company in this survey employing different perspectives and professional analysis to find out
the true feeling of customers toward our services and their real requirements. We also provided all possible advice to our colleagues on the
surveyed items receiving low score and expected them to tailor our service to the real need of our customers.
In the survey, we receive different responses, ranging from praises, suggestions, complaints to reminders, which not only reflected
their expectations, but would also facilitate us to make greater improvement. As for their good words, we’d like to say thanks to all of our
colleagues around the world for the good job they have done. If not you, we can’t get so many applauses from customers.
For your information, all comments collected in the Global Satisfaction Survey have been posted on the website for all parties'
reference. All agents can view the comments by:
1.Logging in Yang Ming e-Service directly http://e-commerce.yangming.com/Agent_eService/questionnaire/questionnaire_login_new.asp
2.Connecting to AS2 server (https://as2.yangming.com/ilis/login.jsp)/Yang Ming e-Service/2014 Customer’s Comment From Satisfaction
Survey.
We expect our staff would well understand the real need and aspirations of our valuable customers.
The following comments including suggestion, complaints and positive praise were collected from this survey:
A.The main items of complaints
Booking &
Delivery
Some booking staff confirm booking was too late and the space provided was too little for customers. And also
there was no positive notice provided on the change of sailing schedule.
Equipment
Chinese customers reflected that the shortage of containers was more serious in China than in other regions and
that some dry and reefer containers were not in good condition.
Quotation &
Freight
No notice on changes of ocean freight and surcharges was provided in time and ocean freight was higher than
the marketing rate.
Documentation
It was suggested that documentation staff's name be indicated on Bill of Lading to enable the customer to
contact the right person.
In addition, some customers indicated there was too much time consuming in B/L correction and the provision of
payment notice should be made more efficient and invoice to customers should be served earlier.
Customer
Service
The staff lacked professional knowledge and were not in good attitude toward the customer. In addition, the
customers in the US reflected they sometimes failed to get a quick response due to the frequent change of the
sales representative.
E-Commerce
YM website does not provide the information of cut-off time and surcharges.
In addition, for cargo tracking purpose, the information about transship arrangement and ETA is not timely and
accurate enough.
B.The positive praises.
USA/CA
Cecelia Choy is one of our top sales representatives for carriers.
Chris Wimberly takes care of us on the US side.
United States - British American Shipping
United States - Hallmark Cards, Inc
Beth Miller in the Atlanta office is a pleasure to deal with.
Stephanie Edens, YM Atlanta is our direct contact. She is always helpful, returns e-mails, answers phone calls and provides great service
for YM. Dealing with Stephanie is one of the reasons for us to do business with Yang Ming. Her boss Mike Collins is also very helpful
and very good to deal with.
United States - Imerys Clays
Stephanie and Beth have been wonderful to work with
United States - Klumb Lumber
Our sales person, Mr. Yanagita is key to connection with Yang Ming and our company. We appreciate his dedication and Yang Ming's
service.
United States - KONOIKE TRANSPORT & ENGINEERING (USA) INC.
Dealing with Ashley and Caitlan has restored my faith in the ocean carriers. They are quick to respond, and not delay based on minor
details, and offer alternative solutions.
United States - North Star Container LLC
Galen Beck my Sales Rep., is a true professional and is highly knowledgeable in ocean trade, and a valuable resource to Pride Mobility
and to me!
Very smooth sailing with Yang Ming, pardon the pun.... No complaints whatsoever.
United States - Pride Mobility Products
Steve Bullock(acct rep) very knowledgeable and resourceful.
Kudos - YM website much better than other carrier sites
United States - Ralph Lauren Corp.
Target has always experienced very good customer service and executive leadership partnership from Yang Ming. We appreciate the
level of detail and industry knowledge provided on a daily basis.
United States - Target Corporation
Ashley Gray and Caitlin McDonnell are great to work with!
It seems like Ashley & Caitlin are willing to treat us like a partner, rather than just a customer. This is allowing us to give Yang Ming more
freight than in the years past.
United States - United World Line
Some of the containers we get from Yang Ming are brand-new - and they're beautiful!
United States - Wesco International, Inc.
Dealing with Ashley and Caitlan have restored my faith in the ocean carriers. They are quick to respond, and not delay based on minor
details, and offer alternative solutions.
United States - North Star Container LLC
Europe
When space is not available, Conmart office in IL is working very hard to assist and we appreciate that, Israel Office is very kind and
supportive.
ISRAEL - Tanco
Asia
Glencore has a very strong relationship with Yang Ming and Very satisfied with the services from your Australia office.
Australia - Glencore Grain
YM export customer service staffs in Australia are among the best of all lines to deal with.
Very Satisfied with timely updates on any vessel changes/delays from your Australia office.
Australia - Anchor Logistics
Good booking response from the booking team for AU export.
Very responsive with regards to issue B/L and amendments.
Very experienced with the trade and has clearly a better knowledge compare with others in the market
Very satisfied with the high customer service level.
Australia - Tcf International
Commendable job on documentation part by MCS-Mundra team, Both the local sales person knowledge and attitude towards
customer is better, cordinatiive, prompt reply and understanding making good results for MCS-Mundra, keep it up.
The person in charge attitude is very commendable, positive and respects the need of situation whenever demands, and thus would
not like to change the support, even competition is better on rates parts. Would suggest Yang Ming to open up more ports like
Europe/U.S. west coast/med ports ex Mundra.
India - Dessert Marine
YML Surveyor TEAM is doing very well regarding equipment status i.e. availability, release & loading, Marketing Team is doing
excellence to provide time to time rates updates. Documentation department is doing excellence for understanding client
requirements. Day-to-Day updation is excellence. Best thing about YML Gandhidham & Mumbai, is having great coordination among
all level of YML representatives in both branches.
India - Seatrade Shipping
like to thanks all YML Singapore booking CS dept for their friendly service
Royson and Andrew Leong are very responsive even after office hours
Singnapore - Ge Lines
Singapore - Saltiga Shipping Services
Yang Ming is one of the best carrier to work with in Korea, sale person is knowledgeable in overall scope and market situation.
Korea - Hanjin Logistics
Good and strong team of Operation, hope can keep it up and will not let customer facing shortage of equipment scenario.
Malaysia - Swift Logistics Ta Sdn. Bhd
Our salesperson, Mr.Ibuki takes good care of our cargo, therefore we are satisfied for their performance.
Japan - Toray International Inc.
Industry Updates
I. Industry Update:
Orson Wu, PLSD, YMHQ
A. Overall Demand/Supply Forecast
Having grown robustly at 6.0% in 2014, global container trade is projected to expand at a slightly accelerated rate of 6.7% in 2015. This
growth rate is supported by continued strength on the peak-leg trades of the Far East-Europe and the Transpacific, on which trade volumes
are expected to grow by 6.4%and 7.0% in 2015 respectively. World box trade is also expected to benefit from growth of 6.1% on NorthSouth routes with the support of healthy expansion on the North-South trades with Africa. Volumes on the intra-Asian network are set to
continue expanding robustly, at 7.8%, as developing Asian economies grow strongly. In 2016, global container trade is projected to grow
by 6.8%.
Global container capable supply is expected to expand by 5.8% in 2015,slightly less quickly than global trade growth, with the delivery
of a high number of very large vessels due during the year. The delivery of these box ships to the mainlanes is likely to keep pressure
on mainlane freight rates, whilst non mainlane freight rates in 2015 will largely be determined by the management of supply, with the
potential for further vessels to ‘cascade’ down the route hierarchy. The charter market environment starts 2015 with some positive
sentiment, following the two highest years for container capacity demolition on record. In addition, the idle fleet remains fairly low,
at just over 1% of the fleet, and the orderbook for smaller vessels is very thin. In 2015, supply management will also depend upon the
continuation of ‘slow-steaming’ whilst oil prices are low, and port congestion may absorb further capacity. Container capable supply is
currently projected to grow by 3.7% in 2016.
(Quoted from Clarkson, Container Intelligence Monthly, January 2015)
Demand
Supply
Balance
2012
3.0%(+0.1)
4.9%(±0.0)
-1.9%(+0.1)
2013
4.9%(±0.0)
4.7%(±0.0)
0.2%(±0.0)
2014
6.0%(-0.1)
5.5%(+0.2)
0.5%(-0.3)
2015
6.7%(±0.0)
5.8%(+0.6)
0.9%(-0.6)
2016
6.8%
3.7%
3.1%
note: 1. Blue – upward amendment compared with last projection
2. Red – downward amendment compared with last projection
source:Clarkson, Container Intelligence Monthly, Jan 2015
B. Trade Analysis and Statistics
■ Panamax rate recovery gathers pace
✽The recovery of the panamax containership charter market is gathering pace, with only one such vessel currently unemployed, down from
52 idle units at the beginning of last year. Charter rates for panamax ships have reached $14,000 for round voyages, now that demand and
supply for vessels of this type appear to return to a balance for the first time since 2011.
W
✽ ith 25 panamax ships broken up in the past year, at least some of the rate improvement can be attributed to an increased scrapping
activity. Even more than the decommissioning of vessels, the recent deployment of panamax ships to new trade sectors has helped to
reduced the chronic supply overhang which plagued the panamax market for many years.
✽However: The main threat for the panamax will come in 2016, with the completion of the Panama Canal’s third set of locks. The opening
of the upgraded canal with its larger locks will allow most of the 211 panamax ships currently employed on services (all trades) that
transit the waterway to be replaced by neopanamax ships of up to 13,000 teu.
✽Among the aforementioned ‘new’ markets,
the Africa sector has seen the biggest influx
of panamax ships over the last 12 months,
with the number of ships of this size
doubling from 21 units to 43 units.
✽F urther to Africa, the intra Far East
routes have also seen a significant influx
of panamax ships, in particular into the
Chinese coastal trades. A total of 29
panamax ships are currently deployed
on domestic services between North and
South China. Although the trade is still
dominated by Chinese stalwarts COSCO
and CSCL, newcomers such as Quanzhou
Ansheng and Zhonggu Shipping have also
started to introduce panamax ships into
their domestic operations.
Source: Alphaliner Newsletter
■ East-West Trade Capacity Deployment (Last 12 months)
■ Idle fleet dropped sharply before Lunar New Year to 0.8%
of total fleet.
Source: Alphaliner Monthly
II. World Economy：
Source: Alphaliner Monthly
■Composite leading indicators point to tentative signs of a positive change in growth momentum in the euro area
■In both Manufacturing/Non-manufacturing PMI sectors, all three major economies either shrunk or remained weak in
the last survey. The growth momentum in China had made a record low in last twelve months.
Source: Institute for Supply Management (ISM); Markit Economics; China Federation of Logistics & Purchasing (CFLP)
Personnel Updates
Name
姓名
張榮宏 Vincent Chang
樂美森 M. S. Yueh
葉坤錠 Brutus Yeh
Original Position
New Position
BADP YM HQ
Yang Ming (Vietnam) Company Limited
2015/1/9
EMDP YM HQ
On Fleet
2015/1/22
Yang Ming (Vietnam) Company Limited
BTDP YM HQ
Deputy Vice President
李明輝 Kevin Lee
Team Leader of BTEC YM HQ
ITMB YM HQ
宋雲正 Winslow Sung Assistant Vice President
蔡麗娟
倪信志
陳素琪
張志輝
江岱錦
王　潭
江文平
陳松宏
楊美真
林明生
陳羿中
Effective Date
Deputy Vice President
TCHB YM HQ
2015/2/1
Deputy Vice President
BTDP YM HQ
2015/2/1
Yang Ming (UK) Ltd.
Senior Manger
ITMB YM HQ
2015/2/1
Jessica Tsai
Senior Manager
ITTP YM HQ
Tony Ni
Senior Manager
BBSA YM HQ
Angela Chen
Acting Manager
FAGA YM HQ
Senior Manger
FAGA YM HQ
2015/2/1
Peter Chang
Project Manager
ITTP YM HQ
Senior Manger
ITTP YM HQ
2015/2/1
Debbie Chiang
Acting Manager
GCCE YM HQ
Senior Manger
GCCE YM HQ
2015/2/1
Tan Wang
Acting Manager
BSTF YM HQ
Senior Manger
BSTF YM HQ
2015/2/1
W. P. Chiang
Acting Manager
ITKL YM HQ
Senior Manger
ITKL YM HQ
Simon Chen
Manager
BACH YM HQ
Yang Ming Line (Hong Kong) Ltd. (Guangzhou)
Yang Ming Line (Hong Kong) Ltd. (Shenzhen)
2015/2/1
2015/2/1
2015/2/1
2015/2/1
Bella Yang
Manager
BTEC YM HQ
Acting Manager
BTEC YM HQ
2015/2/1
Vincent Lin
Manager
BBSA YM HQ
Acting Manager
BBSA YM HQ
2015/2/1
Eason Chen
陳文信
Julian Chen
陳永和
李奇昌
湛善忠
Andy Chen
Young-Carrier Company Ltd. (Qingdao)
ITDP YM HQ
Deputy Vice President
ITMO YM HQ
TTSA YM HQ
Assistant Vice President
Team Leader of TTHC YM HQ
Yang Ming Line (Hong Kong) Ltd. (Shenzhen)
Spike Li
Yang Ming Line (Hong Kong) Ltd. (Guangzhou)
Senior Manger
TTHC YM HQ
2015/2/16
Joe Chan
Yang Ming (UK) Ltd.
Senior Manger
ITMO YM HQ
2015/2/16
章哲思 Jesse Chang
BBSA YM HQ
2015/2/1
Deputy Vice President
ITDP YM HQ
2015/2/16
Assistant Vice President
TTSA YM HQ
2015/2/16
Senior Administrator
PLDP YM HQ
2015/2/16
Enchanting Bridges-Yang Ming Photo Contest on World's Classic Bridges Winning Entries
Photo Works No 17.
Theme: Flagstone Bridge after Rain
Name: Mao, Ruei-Ching
Award: Excellence
Entry Group: Bridges of the Taiwan Group
Name of the Bridge: Yongan Flagstone Bridge
Location (Country/ City): Luodong Township, Yilan County
New Elegance with Original Beauty
Jade Art No.98
Title: Free and Easy
The materials: Old white jade of Ming Dynasty, 18Krose/white, diamond.
Description:
This is a Dharma Wheel carved on both sides.
It has a radius of 5.5cm.
Designer's philosophy:
The handicraft has a two-color center and
cloud patterns to suggest rising to new highs. On
the other side, there is a phoenix symbolizing
auspiciousness. The bird can move, showing it is
free and easy while flying in the skies.
Art designed by Rita Chang, GCIS, YMHQ