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ISYS 630 Stakeholder Analysis Matrix Group 5
American Airline Check-In Kiosk Implementation

Allan Jefferson, CEO; QuickCheck Air
o

Rick Jones, CIO; QuickCheck Air
o

Rick has requested to be heavily apart of the process of completing this project. While
Rick has turned over a lot of the power to Mr. Mackey, he has requested to be informed
on a day-to-day process on status reports and updates.
Mike Mackey, CEO; American Airlines
o

Our goal is to keep Mr. Jefferson satisfied. He has turned the reign over to Mr. Jones on
the project and is more concerned with the final result.
Mike has put forward a ton of trust in our company to complete this process. He is the
one that will make final calls on satisfaction at the conclusion of the project. We have
decided to make his satisfaction number one priority. It will be essential to communicate
with him throughout the process.
Alex Smith, Project Manager, QuickCheck Air
o
Mr. Jones has put Alex as the leader of the project. Alex will be in charge of leading the
steering committee and managing day to day operations. He is to be reported to every day
by the team. He will not need authorization from Mr. Jones or Mr. Jefferson to make day
to day decisions.
ISYS 630-604 Group 5
Avra, Chan, Kavanagh, Smith
Stakeholder Analysis
February 26, 2015
Version 1

Project Steering Committee
o

American Airlines Employees
o

The Steering Committee consists of Jake Chan, Erin Avra, & Caroline Kavanagh. They
will be in charge of the bulk work of the project. They have been highly recommended by
Mr. Smith & Mr. Jones. They will report directly to Mr. Smith.
American Airlines Employees will need to be trained near the conclusion of the project
during implementation. They have high interest on how this will affect their jobs. Our job
will be to keep them informed.
End-Users
o
The project is designed to make end-users lives better, but they are not heavily involved
or have interest in the project at this time.
ISYS 630-604 Group 5
Avra, Chan, Kavanagh, Smith
Stakeholder Analysis
February 26, 2015
Version 1