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FUNERAL
PROTECTION
PLAN
TERMS AND
CONDITIONS
This is an important document, so please
make sure You keep it in a safe place and
let Your family know where to find it. These
terms and conditions, the Plan Schedule and
any letters confirming changes to Your Plan
make up Your contract with the Insurer.
Inflation Fighter increases the Cover Amount and
Please note, all of the words used in these
terms and conditions that are in bold and
italics are explained in the Glossary below.
premiums are guaranteed and will not change
Your Premium on each Plan Anniversary. Your
Plan Schedule shows if You have Inflation Fighter.
See Section 5.3.
Insurer means iptiQ Life S.A.
Level Premiums – If this premium type is selected,
unless You change Your Cover Amount or You
have chosen Inflation Fighter. Your Plan Schedule
shows Your Premium type. For an illustration, see
the table in Section 5.3.
Glossary
Life Insured means the person named on the Plan
Accidental Death means a death directly caused
Schedule who is covered by the Plan.
from suffering accidental bodily injury from an
Plan means Your Funeral Protection Plan.
external, violent and visible event which occurs
whilst covered by the Plan. The death must not
be attributable to a medical condition of the Life
Insured and must have occurred within 90 days of
the accident.
Accidental Death Period means either 12 or 24
months as shown in Your Plan Schedule following
Plan Anniversary means the twelve month
anniversary of the initial Cover Commencement
Date as shown on Your Plan Schedule.
Plan Owner means the person or persons
shown on Your Plan Schedule who own, and are
authorised to make changes to the Plan.
the Cover Commencement Date during which
Plan Schedule means the document that We
cover is only provided for Accidental Death.
provide to You showing the Plan Owner(s), the
Business Days means Monday to Friday 9am to
6pm except UK public holidays.
Cover Amount means the level of cover You
have chosen, as shown on Your Plan Schedule
(including Inflation Fighter increases where
applicable)
Claim Amount means the cash lump sum payable
following a valid claim under Your Plan.
Cover Commencement Date means the date We
confirm Your cover started from.
Increasing Premiums – If this premium type
is selected, premiums increase on each Plan
Anniversary by 3%. This is guaranteed not to
change. Your Plan Schedule shows Your Premium
type. For an illustration, see the table in Section 5.3.
Life Insured, what options have been chosen, the
Cover Amount, Cover Commencement Date and
the Premium payable.
Premium(s) means the amount You have to pay for
this Plan.
UK means England, Wales, Scotland and Northern
Ireland and does not include the Channel Islands or
the Isle of Man.
We, Us and Our means the Insurer.
You and Your means the Plan Owner(s).
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About your Insurance
3. Who can be covered
Your Plan is distributed by Promis Life, a trading
A life insured must be aged between 30 and 79
name of Global Life Distribution (UK) Ltd registered
years of age and a resident of the UK at the Cover
in England and Wales, which is authorised and
Commencement Date.
regulated by the Financial Conduct Authority (the
Financial Services Regulator), and entered on
the Financial Services Register under reference
number: 629767. Registered office: The St Botolph
Building, 138 Houndsditch, London EC3A 7AR. You
can check this by visiting the FCA website www.fca.
org.uk/register or calling the FCA on
0800 111 6768.
Your Plan is issued, underwritten and administered
by iptiQ Life S.A. UK Branch registered in England
and Wales. Registration No: BR017015. Registered
If You do change Your residency status, it’s
important that You let Us know. A change in
residency may be subject to tax implications, and
this is Your responsibility.
4. Cover Amount
The minimum Cover Amount is £1,000.
The maximum Cover Amount You can have at the
Cover Commencement Date is £20,000.
Office: 30 St Mary Axe, London EC3A 8EP. iptiQ Life
Regardless of how many Plans You take out, the
S.A. is a public limited company (societé anonyme)
total Cover Amount for each Life Insured cannot
incorporated and registered in Luxembourg.
exceed £20,000 (not including Inflation Fighter
Authorised by Le Commissariat aux Assurances.
increases).
Registered Office: 2a, rue Albert Borschette, L-1246
Luxembourg. R.C.S. Luxembourg B 184281.
1. What is covered
If the Life Insured dies from any cause after the
Accidental Death Period, We will pay the Cover
You can always change Your level of cover at a
later date, upwards or downwards, within the above
limits. Any increase in cover other than Inflation
Fighter will have a new Accidental Death Period
applied to the additional amount.
Amount.
5. Plan Options
If the Life Insured dies due to an Accidental Death
Below are the Plan options You can select. Your
at any time whilst covered by the Plan, We will pay
selections are shown on Your Plan Schedule.
double the Cover Amount.
2. What is not covered
If the Life Insured dies due to a non-Accidental
Death during the Accidental Death Period, the full
Cover Amount will not be payable. However, We
will refund the Premiums paid to date.
5.1
Accidental Death Period
You can choose a 12 or a 24 month Accidental
Death Period.
5.2 Level or Increasing Premiums
You can choose Your premium type: Level or
Increasing Premiums.
With Level Premiums, the amount You pay is
locked in for the life of the Plan and will not change
unless You make changes to the Plan or choose
Inflation Fighter.
Insured’s 90th Birthday. Your Cover Amount will
6.How much does
Your Plan cost?
stay the same unless you choose Inflation Fighter
The Premium payable is shown on Your Plan
or ask us to change your Cover Amount.
Schedule and is determined by:
If the Increasing Premium option is chosen, You
-the Life Insured’s age,
With Increasing Premiums, the amount You pay
increases on each Plan Anniversary until the Life
can switch to Level Premiums at any time but
this will impact the Premium or Cover Amount. If
You switch from Increasing Premiums to Level
Premiums, You cannot switch back.
- Your Cover Amount,
-whether You have chosen Level Premiums or
Increasing Premiums,
5.3 Inflation Fighter
-whether You have selected a 12 or 24 month
Inflation Fighter is optional and helps protect
Your Cover Amount against rising costs over time.
If selected, at each Plan Anniversary before the
Life Insured’s 90th Birthday, the Cover Amount
is increased by 3%. If You have selected Level
Premiums with Inflation Fighter, then, Your
Premiums will increase by 4.5% to pay for this extra
cover. If You have selected Increasing Premiums
with Inflation Fighter, then Premiums increase by
7.5%.
Accidental Death Period,
-whether You have selected to include
Inflation Fighter,
- Your Premium frequency.
As long as You pay Your Premiums when due,
the Plan will continue until the Life Insured dies.
The last Premium payable is the one before the
Life Insured’s 90th birthday. After that, You won’t
have to pay any further Premiums and the Plan
Inflation Fighter can be selected or removed at
any time, but once removed, it cannot be selected
again.
continues for free.
Please note, depending on how long the Life
Insured lives, the total Premiums paid may be
How much Your Cover Amount
and Premiums increase
more than the Cover Amount.
Annual
Inflation
Increase
Fighter on
in Cover
or off
Amount
Annual
Increase in
Premium
7. Paying for Your Plan
Level
Off
0%
0%
every four weeks by Direct Debit from a UK bank
Level
On
3%
4.5%
Increasing
Off
0%
3%
paying 4 weekly, You can choose a day, Monday to
Increasing
On
3%
7.5%
Friday on which payments will be debited every 4
Premium
type
You can pay Your Premium once a month or once
account. If paying monthly You can choose a date
between the 1st and the 28th of the month to pay. If
weeks.
5
8.Missed Premiums
10. Making a claim
If You do miss a Premium payment We will write
To make a claim, please call Our Customer Service
to inform You of the unpaid Premium(s). We will
team as soon as possible:
let You know that if You miss three Premium
payments, Your Plan will be cancelled. You can pay
the missed Premium(s) by calling and making a
•phone Us on
0800 907 0800
• or write to Us at: Freepost
PROMIS LIFE
debit or credit card payment over the phone.
CUSTOMER CARE
If You do miss three Premiums, We will write a
final notice letter and inform You that if Premiums
Our Customer Service team will explain how the
remain unpaid, We will cancel Your Plan. If Your
claims process works and what is required to make
missed Premiums are consecutive, (e.g. March,
a claim. In most cases We will just need:
April, May), You have five days from the receipt of
the final notice letter to call Us and make a debit or
credit card payment. If Your missed Premiums are
not consecutive (e.g. March, July, December), You
have thirty days from the receipt of the final notice
letter to call Us and make a debit or credit card
• an original death certificate,
• a completed claim form,
•a certified copy of an identification document of
the claimant, and
payment.
• the original Plan Schedule, if available
If Premiums remain unpaid, We will cancel Your
In rare situations, We may need to request
Plan and write to You to confirm that Your cover
additional documents to assess the claim.
has been cancelled.
If the information provided when taking out this
If a claim is payable and there are unpaid
Plan was not honest or accurate, We might not be
Premiums on Your Plan, the unpaid Premiums will
able to pay the full Claim Amount. If the date of
be deducted from the Claim Amount.
birth on the Plan Schedule is incorrect, the Claim
Plans that have been cancelled because of unpaid
Premiums can be restarted within two months
Amount will be adjusted to reflect the correct date
of birth.
of the cancellation date if You pay all the missed
10.1 Claims Promis
Premiums and no claim has been made. You will
Once all correctly completed documentation has
not be covered until the missed Premiums are paid.
been received, (fully completed claim form, required
documents stated on the claim form and any other
9. Cover End Date
documents requested) and the claim is agreed by
Your Plan will end on the earliest of:
hours (2 Business Days). If the claim payment is not
- The death of the Life Insured, or
made within this time frame, an additional £100 will
- Cancellation of the Plan by a Plan Owner or
-Cancellation of the Plan by the Insurer due to
non-payment of Premiums
Us to be valid, the payment will be made within 48
be added to Your Claim Amount.
10.2 Who we will pay the Claim Amount to?
Once a claim is approved by Us, We will pay the
Claim Amount as a cash sum into the UK bank
account of the person legally entitled to receive it.
This will be the second Plan Owner named on the
Plan Schedule or if there is no other Plan Owner,
13.If You have a complaint
We hope You never need to, but if You would
like to make a complaint about any aspect of the
service You have received, please contact Our
Customer Service team.
the payment will be made to the Life Insured’s
If we canot settle Your complaint immediately we
estate.
will send You a letter within 5 working days.
11.Cancelling Your Plan
We will keep You informed about what we’re doing
and will aim to put it right before 8 weeks.
You can cancel Your Plan at any time for any
If You are not satisfied with the response to Your
reason by contacting Us on 0800 907 0800 or
complaint, or after 8 weeks You can contact the
writing to Us at the address in section 12.
Financial Ombudsman Service:
This Plan does not have a cash value at any time.
By phone: 0800 023 4567
If You choose to cancel Your Plan within 30 days
of receiving Your welcome pack, We will refund
any Premiums paid, provided a claim has not been
made.
If You cancel it after 30 days from receiving Your
In writing:The Financial Ombudsman Service,
Exchange Tower, Harbour Exchange
Square, London, E14 9SR.
Email: [email protected]
welcome pack, You will not get any money back.
Website: www.financial-ombudsman.org.uk
We will confirm the cancellation in writing.
Making a complaint won’t affect Your legal rights.
12.Customer Service and
Making Changes
14.Money Laundering
Regulations 2007
If You have any questions about Your Plan, if You’d
Under the above regulations We have a
like to amend Your Cover Amount or make other
requirement to confirm the identity of anyone who
changes, please contact Us
wishes to receive benefits from a life insurance
By phone: 0800 907 0800
In writing: Freepost
contract. In very rare situations We may need to ask
You to send certain documents to help verify Your
identity. We will write to You if this is the case.
PROMIS LIFE
CUSTOMER CARE
Please note telephone calls may be recorded to
enhance the quality of Our service to You.
15. Data protection
15.1How Your personal information is used
The personal information collected from You will be
held securely and used lawfully and in accordance
with the Data Protection Act 1998.
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Your personal information will only be used for the
of the value of a claim. You can find out more about
following purposes:
the FSCS (including amounts and eligibility to claim)
• issuing the products and services You request,
by visiting its website www.fscs.org.uk or calling
0800 678 1100.
• Plan administration and claim handling,
• fraud and money laundering prevention,
17. Law and Language
• research and analysis
Your Plan will be governed in accordance with the
• legal and regulatory reasons; and
•marketing other products and services, unless
You have asked not to receive such marketing.
Your personal information will be shared, where
necessary, with trusted third parties for the
purposes listed above.
Law of England and Wales. The courts of England
and Wales shall have jurisdiction in any dispute,
unless you live in Scotland or Northern Ireland in
which case their courts will have jurisdiction in any
dispute. All communication relating to Your Plan will
be in English.
may be insured You confirm that You have the
18.Customers with
Disabilities
consent of these individuals to supply their personal
This document and information about the Funeral
information.
Protection Plan is also available in other formats. If
Calls may be monitored and recorded for security
You require an alternative format, please contact
When providing information about others who
and service quality.
You have the right to ask for a copy of the
information that is held about You.
To make sure that the information held about You is
accurate and up to date You can call the Customer
Service team. See Section 12 for contact details.
15.2How to opt out from receiving marketing
communications
Our Customer Service team.
19.Taxes
The Cover Amount paid on death is currently free
from income and capital gains tax. The amount paid
on death may form part of the deceased’s estate,
so may be subject to inheritance tax, unless the
Plan is put in an appropriate trust. Tax information
is based on Our interpretation of current law and
If You wish to opt out from receiving marketing
HM Revenue & Customs practice. How taxation
about Promis Life products and services,
could affect You will depend on Your individual
please contact the Customer Service team on
circumstances. Both tax law and HM Revenue &
0800 907 0800.
Customs practice may change in the future. We are
not authorised to provide tax advice.
16.The Financial Services
Compensation Scheme
The Financial Services Compensation Scheme
20.Changes to the Terms
and Conditions
(FSCS) covers Your plan. If the Insurer is unable to
We reserve the right to change these terms and
pay a claim, the FSCS may assist by transferring
conditions to reflect new laws and regulations. In
Your Plan to another insurer or by paying
the event of a change, We will notify You at least 30
compensation. Compensation can cover up to 90%
days in advance.
PL-FP-T&C-0215
Funeral Protection Plan is promoted by Global Life Distribution (UK) Limited trading as Promis Life, authorised and regulated by the Financial Conduct Authority number 629767.
Registered office: The St Botolph Building, 138 Houndsditch, London EC3A 7AR The product is administered and underwritten by iptiQ Life S.A. UK Branch registered in England and Wales.
Registration No: BR017015. Registered Office: 30 St Mary Axe, London EC3A 8EP. iptiQ Life S.A. is a public limited company (societé anonyme) incorporated and registered in Luxembourg.
Authorised by Le Commissariat aux Assurances. Registered Office: 2a, rue Albert Borschette, L-1246 Luxembourg. R.C.S. Luxembourg B 184281