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Learning from Co-Creation:
A Collaborative Project to Improve
Patient Experience in Hospitals
Health Design Lab/Health Authorities:
Past projects
Hand Hygiene, VCH
Residential Care Aide Safety, VCH
PATIENTS
Connect
first!
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Nurse
Benjamin Sailor
Registered Nurse
CA L E NDA R
Zoe Shawn
Registered Nurse
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Nurse to your
circle.
T IM
I ME L I NE
MESSA
G ES
C H A RT
PATIENTS
Connect
first!
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CIHNF
A RT
O
CAREGIVER PROFILE
Nurse
done
Zoe Shawn
I NF O
Registered Nurse
CA LE N DA R
experience
T I ME LI N E
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Nurse to your
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Zoe started out her career working in administration at a residential care facility in Kelowna
before moving into the city and beginning her nursing career with Fraser Health.
a little about preet
MESSA
GES
CHA RT
Zoe loves music - If you hear singing in the hallways it’s likely her. When she’s not working
you’ll find Zoe at the record store.
CHA
I N F RT
O
has zoe done something today to make your day special?
Show your appreciation for Zoe by giving her an upvote!
Patient Engagement, Fraser
INFO
Improving the patient experience
within hospitals in BC
Linda Dempster, Executive Director, Quality, Patient Safety,
Infection Control and Community Engagement, VCH
Cathy Weir,
Director, Quality Improvement and Patient Safety,
Fraser Health
Georgene Miller, Vice President, Quality, Safety & Outcome
Improvement, PHSA
Jonathan Aitken, Director, Health Design Lab, ECUAD
So far...
3 co-creation sessions
- BC Cancer Agency (PHSA)
- CEAN (VCH)
- PAC (Fraser)
1 ethnographic probe (VCH)
2 interview sessions
- VGH ER (VCH)
- Eagle Ridge (Fraser)
Still to come...
co-creation session at BCCH (PHSA)
Themes that have emerged
• Patient Empowerment
• Consistency of Care
• Communication
• Systems
• Education
systems
patient education
continuity of care
communication
patient
empowerment