1. family and parenting
2. children

Contents
About us
1
Early intervention mental health 6
Parenting programs/
courses/groups8
Community engagement/
development12
External programs/services 13
Useful contacts 24
Accessibility25
© Australian Capital Territory, Canberra 2014
This work is copyright. Apart from any use as permitted under the
Copyright Act 1968, no part may be reproduced by any process without
written permission from the Territory Records Office, ACT Government.
ACT Publication No. 150107
Enquiries about this publication should be directed to:
Child and Family Centres ACT
Community Services Directorate
GPO Box 158, Canberra ACT 2601
Telephone
Email
Web
13 34 27 (Canberra Connect)
[email protected]
www.act.gov.au/childandfamilycentres
Find your local centre
About us
Gungahlin
Symbol
Address
51 Ernest Cavanagh St
Gungahlin ACT 2912
Gungahlin
Contact
Marketplace
(Woolworths)
T 6207 0120
F 6205 5084
E [email protected]
Tuggeranong
Symbol
Address
159 Anketell St
Greenway ACT 2900
Tuggeranong
Hyperdome
Contact
T 6207 8228
F 6207 0540
E [email protected]
West Belconnen
Symbol
Address
6 Luke St
Holt ACT 2615
Kippax
Uniting
Church
Contact
T 6205 2904
F 6205 4318
E [email protected]
KIPPAX
FAIR
1
About us
The early years of a child’s life set the foundation
for their future health, development and learning.
The Child and Family Centres are a ‘one-stop-shop’
supporting families during this important time.
The centres are staffed by professionals including
social workers and psychologists, and are designed to
provide a range of support programs to assist parents
and children.
The services and support provided through the centres focus
on children pre-birth to 8 years, however selected services
can be offered to children up to 12 years of age.
Drop-in parenting support
Parents are invited to visit their local Child
and Family Centre to chat with a trained
professional about parenting, ask
questions and to get information. This
can lead to ongoing, one-to-one support
with a child and family worker.
drop-in
free pa
healthy children
su
ppor
child &
family ce
This service is free of charge and available without
an appointment.
Where
When 9.00 am–5.00 pm Monday to Friday
How Drop-in or call your local centre
Who For parents and carers of young children
2
renting
ilies
t ed f am
ntres | AC
T
-in in
FO
info
informat
stron
ger communit
ies
Staff are available to speak with parents
and service providers — Monday to Friday
from 9.00am to 5.00pm, either in person
or by phoning your local centre — about
a range of issues including:
■■ general parenting
■■ adjusting to being a parent
■■ family relationship issues
■■ your child’s behaviour.
dR OP
ion
About us
Ongoing support
Child and family workers are available to provide ongoing
support for children and families. No two families are the
same so child and family workers will provide a tailored
service to your child and family.
Child and family workers work with families in many
different ways. For example, workers can:
■■ help coordinate services that might be involved with
your family
■■ help develop strategies to manage your
child’s behaviour
■■ assist with access to other services.
Child and family workers can meet with children and
families at the centre, at home, at school or another
convenient location.
This service is FREE of charge and available by
visiting or phoning your local centre.
3
About us
IMAGE BY DALE HUDDLESTON AND
WEST BELCONNEN COMMUNITY MEMBERS
Frequently asked questions
4
■■
Can I just drop in to chat with someone?
A professional staff member is available to speak
with parents and service providers Monday to Friday
9.00am to 5.00pm, either in person or by telephoning
■■ Gungahlin 6207 0120
■■ Tuggeranong 6207 8228
■■ West Belconnen 6205 2904
This service is available without an appointment.
■■
What services are provided at the centres?
A range of services are offered through the centres,
including:
■■ Drop-in parenting information
■■ Therapy ACT physiotherapy and speech clinics
■■ ACT Health services — immunisations, child health
checks, Maternal and Child Health nurses, midwifery,
new parents groups, sleep clinics. Detailed listings of
services are outlined from page 6.
■■
Is there a fee?
All services provided by the
Child and Family Centres are
free to ACT residents.
About us
■■
Can I have my own worker who can help me for
a while with some parenting and family issues?
Yes. A child and family worker will meet with you to
discuss your situation. This may mean that a worker
could work with children and families on an individual
basis, it could be a referral to a parenting group, or
referral to another service that may be more appropriate.
All options are discussed with parents to ensure the
right response is provided. If parents feel they would
like ongoing support and assistance in their parenting
role, a worker may be provided to support them.
■■
Can any ACT resident use the Child and Family
Centres services or do you have to live in Gungahlin,
Tuggeranong or Belconnen?
The centres primarily support children and families who
live in the Tuggeranong, Gungahlin and Belconnen
communities. ACT parents outside these regions are
welcome to contact any Child and Family Centre.
For more information about programs and services
available at the centres you can phone, drop in or
visit www.communityservices.act.gov.au
5
Early intervention mental health
Children’s Behaviour and Emotional Wellbeing Clinic
Consultation clinics for parents of children under 8 years
to provide information on child development, behaviour
management strategies and support to address concerns.
Where
Who
How
Parents with children under 8 years
Contact your local centre
FACILITATED BY CHILD AND FAMILY CENTRES
Circle of Security relationship-based parenting program
This international and widely researched program provides
opportunities to develop and enhance a secure relationship
between parents and their children.
Parents will learn how to recognise, understand and meet
their children’s emotional needs in order to prevent and
manage behavioural and emotional difficulties. This is an
8-week, small group program which uses observation,
reflection, practice and discussion.
The group is appropriate for parents of children aged
0–8 years.
Where
Who Parents of children aged 0–8 years
How Call your local centre
FACILITATED BY CHILD AND FAMILY CENTRES
6
A group for primary school children aged 8–12 years,
focusing on teaching them better ways to manage anxiety.
Where
Who Children aged 8–12 years
How Contact your local centre
FACILITATED BY CHILD AND FAMILY CENTRES AT GUNGAHLIN AND
WEST BELCONNEN. BUNGEE AT TUGGERANONG
Cool Little Kids
A group for parents of children aged 3–8 years, helping
them learn strategies to assist their anxious child.
Where
Who Parents of children aged 3–8 years
How Contact your local centre
FACILITATED BY CHILD AND FAMILY CENTRES
Early intervention mental health
Cool Kids
Health in Mind—Child Mental Health Service
Health in Mind — Child Mental Health Service is a free
counselling service for children under 12 years of age who
are experiencing a mild to moderate mental health condition.
The service can provide up to 12 free counselling sessions
for children with mild anxiety or depression, who experience
difficulties at school, or bullying.
To be eligible, a child requires a referral and completed
Mental Health Treatment Plan from their GP and be facing
financial barriers to gaining other treatment options.
Where
Who
Children under 12 years of age
How Speak with an intake worker at any of the
Child and Family Centres or contact 6287 8090
(Medicare Local) for assistance or further
information.
A PARTNERSHIP BETWEEN ACT GOVERNMENT AND ACT MEDICARE LOCAL
7
Parenting programs/courses/groups
General programs/courses/groups
Developing Kids Group
A supported group for children with mild to moderate
developmental delays who are ineligible for the National
Disability Insurance Scheme.
Facilitated by qualified Early Childhood teachers, the group
is for children 2 years to school age. Parents are engaged
with their child for group sessions.
To access the group, a child must be referred via
Therapy ACT.
Where
When Weekly during school term
Who Young parents under 25 years
How Contact your local centre or Therapy ACT
FACILITATED BY CHILD AND FAMILY CENTRES
8
A group for young parents under 25 years where parents
can meet new friends, tap into creative skills, play with their
child/children, connect with support and find out useful
parenting tips.
Where
When Friday mornings during school terms
Who Young parents under 25 years
How Contact the centre
FACILITATED BY BELCONNEN COMMUNITY SERVICES AND
WEST BELCONNEN CHILD AND FAMILY CENTRE
Learn, Giggle and Grow
Parents and children have the opportunity to interact and
play in a safe and supported environment. The emphasis is
on encouraging parents to engage with their children in play,
enrich the parent-child relationship and help parents build
confidence. Groups run from weeks 2–9 of each school term.
Where
Who
How
Parents and children birth to 5 years
Contact your local centre
Parenting programs/courses/groups
GET UP (Group Engaging The Under 25 Parents)
FACILITATED BY CHILD AND FAMILY CENTRES AND PARTNERS
Parents as Teachers
A montly home visit program to help parents recognise
everyday learning opportunities in their child’s lives. During
visits, trained parent educators provide parents with practical
information and guidance to help their child develop skills
essential for later learning.
Emphasis is placed on developing children’s thinking and
curiosity, language, motor and social skills. Support can start
later in the prenatal period and continue until a child reaches
3 years of age.
Where
When By appointment
Who Families with a child under 2½ years of age
How Contact your local centre
FACILITATED BY CHILD AND FAMILY CENTRES
9
Parenting programs/courses/groups
POPPY (Parents Opportunity to Participate in Play with their Young)
A supported group for mums and dads with mental health
issues where parents can meet other parents and share
experiences while having fun playing with your children.
Where
When
Who
How
Tuesday mornings during weeks 2–9 of school term
Parents with mental health issues with children
birth to 5 years
Contact your local centre
FACILITATED BY ACT MENTAL HEALTH, RICHMOND FELLOWSHIP AND
CHILD AND FAMILY CENTRES
Tuggeranong Young Mums and Kids
The program is offered to young mothers under 25 years
living in south Canberra, with either their first or second child
(up to 2 years of age). It aims to educate and support young
women to enhance their health, well-being and parenting
knowledge.
Where
When
Who
How
Monday morning
Young mothers under 25 years living in south
Canberra, with either their first or second child
(up to 2 years of age)
Contact the centre
FACILITATED BY YWCA CANBERRA AND TUGGERANONG CHILD AND FAMILY CENTRE
10
Atfaal Family Playgroup
A group for Muslim families with children under 5 years living
in Gungahlin. The group aims to build links with the community
and provide access to parenting information and services.
Where
When Tuesday mornings from week 2–9 of school term
Who Muslim parents and children under 5 years
How Contact the centre
FACILITATED BY GUNGAHLIN CHILD AND FAMILY CENTRE
Multicultural Group
A playgroup to assist multicultural families with children from
birth to 5 years to settle into the community by providing
them with a variety of support services. The playgroup also
supports families by nurturing their child’s development
through play.
Where
When
Who
How
Parenting programs/courses/groups
Multicultural parenting
programs/courses/groups
Thursday mornings from week 2–9 of school term
Parents and children birth to 5 years who are from
a culturally and linguistically diverse background
Contact the centre
FACILITATED BY THE SMITH FAMILY AND
TUGGERANONG CHILD AND FAMILY CENTRE
South Sudanese Group
A group for South Sudanese families with children from birth
to 5 years. The group aims to build links with the community
and improve access to parenting information and services.
Where
When
Who
How
Wednesday mornings from week 2–9 of school term
South Sudanese families with children
from birth to 5 years
Contact the centre
FACILITATED BY THE SMITH FAMILY AND WEST BELCONNEN CHILD AND FAMILY CENTRE
11
Community engagement/development
Growing Healthy Families
Supporting Aboriginal and Torres Strait Islander
children, families and communities
Each Child and Family Centre offers a range services to
support Aboriginal and Torres Strait Islander children,
families and communities.
These include:
■ case management
■ group programs
■ community activities and events
■ links to other services
and community
■ advocacy
■ school-based programs.
Where
How
Contact your local centre for
current programs or more information
FACILITATED BY CHILD AND FAMILY CENTRES
12 Gungahlin T 6207 0120
Tuggeranong T 6207 8228
West Belconnen T 6205 2904
Drop-in Clinics
Drop-in clinics provide parents in the ACT with an
opportunity to discuss issues about their child’s
communication skills with a speech pathologist.
Parents can also discuss issues about their child’s gross
motor development and posture, movement and walking
with a physiotherapist.
External programs/services
ACT Community Services
Directorate: Therapy ACT
The clinics take the form of an informal discussion and
screen of skills — it is not a formal assessment.
No appointment is necessary. However, for speech
pathology drop-in clinics, an approximate timeslot will
be provided upon arrival.
Further information about drop-in clinics including timetables
can be found at: www.act.gov.au/therapyactdropin
For concerns in older children, please contact the
Therapy ACT Intake Line 6205 1246.
Physiotherapy
Where
Who Children from birth to the end of primary school
Speech therapy
Where
Who From birth to the end of kindergarten
Gungahlin Tuggeranong West Belconnen 13
External programs/services
14
ACT Community Services
Directorate: Women’s Information
Women’s Information Officer
A Women’s Information Officer can put you in touch with
services and providers who offer assistance and advice
across a diverse range of subject matters including domestic
violence and sexual assault, childcare, social interaction,
further education, multicultural networks, and mental health
support networks.
Where
WhoWomen
How
orTheo Notaras Multicultural Centre
Level 2, North Building
London Circuit, Canberra City
Contact a Women’s Information Officer to arrange
an appointment:
T 6205 1075 or 6205 1076
E [email protected] W www.act.gov.au/women
Maternity
Midwives offer outreach services for antenatal check-ups,
information and advice for parents scheduled to give birth
at Calvary Hospital and the Centenary Hospital for Women
and Children.
Where
Calvary Hospital Antenatal Clinic, and the
Centenary Hospital for Women and Children
Centenary Hospital for Women and Children,
and antenatal breasfeeding sessions
Calvary Hospital Antenatal Clinic, and the
Centenary Hospital for Women and Children
BOOKINGS PHONE NUMBERS:
External programs/services
ACT Health Directorate:
Hospitals
Calvary Hospital
Antenatal Clinic 6201 6359
The Birthing Centre
6201 6880
Centenary Hospital for Women and Children
Birth Centre (Canberra Midwifery Program)
6174 7341
Birthing Suite 6174 7444
CatCH (Continuity at Centenary Hospital) 6174 5800
Antenatal Clinic (bookings include
breastfeeding sessions)
6174 7625
15
External programs/services
ACT Health Directorate:
Women, Youth and Children
Community Health Program
Maternal and Child Health (MACH) Nursing Service
Bookings for MACH Nursing Services should be made
through: Community Health Intake 6207 9977
8am–5pm Monday to Friday (excluding public holidays).
CHILD HEALTH CLINICS (babies and young children to 4 years)
Health checks, immunisations, information and advice on
parenting issues, including development, lactation, feeding,
sleeping and settling for babies and young children to 4 years.
Where
DROP-IN CLINICS (brief consultation)
No appointments required. These clinics are best suited for
quick questions and updates, not comprehensive health
checks. Self weigh facilities are available to weigh your
baby. The time allocated to each child is 15–20 minutes.
Where
EARLY DAYS (babies up to 3 months)
Group sessions to assist parents with babies up to 3 months,
with early issues with feeding and settling their baby.
Where
FUSSY EATERS GROUP
A free drop-in group for parents (and carers) of fussy eaters
aged 12 months to five years. A dietician is available to
answer questions and offer suggestions to help make family
mealtimes easier. Sessions go for 1½ hours from 12–1.30pm.
Where
When Contact your centre for details
NEW PARENTS GROUPS (first time parents of babies up to 4 months)
MACH nurses facilitate sessions for first-time parents of
babies up to 4 months, offering support, information and
advice over 5 weekly sessions.
Where
16
Free service for children, young people and their families.
Dietitians can provide advice on a range of nutrition topics
including fussy eating, introducing solids, weight management,
food allergy and intolerance, disordered eating and healthy
eating during pregnancy and breastfeeding.
Where
ORTHOPTIST (from birth to 6 years)
A secondary screening clinic for children, birth to 6 years.
Referrals through MACH and kindergarten screen.
Where
SLEEP AND SETTLING GROUPS (3 months to 3 years)
MACH nurses run groups to help address sleep and settling
issues. The three age specific sessions are: 3–8 months;
9–18 months; 19–36 months
Where
External programs/services
NUTRITION
Community Paediatric & Child Health Service
Specialised services for families with concerns about their
child’s development. Referrals accepted from GPs, maternal
and child health nurses, allied health professionals, teachers
and school counsellors.
Where
How
Book through Community Health Intake 6207 9977
8am–5pm Monday to Friday (excluding public hols)
Women’s Health Service
Nursing and counselling services to support women’s health
and wellbeing.
■■ Counsellor services only at Tuggeranong and Gungahlin.
■■ Nurse and counsellor services at West Belconnen.
Where
Who
Women experiencing significant barriers to
health service access
How
Phone 6205 1078
17
External programs/services
ACT Dads’ Playgroup
For fathers and grandfathers and their children
A playgroup for fathers and/or grandfathers and their
children. Activities include games, craft, singing and reading.
The playgroup also provides an opportunity for fathers to
share ideas about caring for their children.
Where
When First Saturday of each month
Who Fathers and/or grandfathers and their children
HowE [email protected] T 0415 532 115
ACT Playgroups
Playing Together (special needs playgroup)
A playgroup providing a fun time and an opportunity to
meet with other parents who have a child with special
needs. Guest speakers will speak on topics relevant to those
attending. Siblings under 5 years welcome.
Where
& when
Who
How
Gungahlin: Thursday mornings
Tuggeranong: Friday mornings
West Belconnen: Monday mornings
Parents and children birth to 5 years who have
a disability, developmental delay or chronic
illness. Siblings welcome.
Contact ACT Playgroups 1800 171 882 or
your local centre
FACILITATED BY ACT PLAYGROUPS AND MYTIME PLAYGROUPS
Australian Breastfeeding Association
Support and advice to breastfeeding women
Counsellor-led meetings to provide support and advice to
breastfeeding women.
Where
WhenMonthly group meetings
Who Breastfeeding women
How E [email protected]
Facebook: Australian Breastfeeding
Association-Tuggeranong Group
18
Cool Kids — Worry Busters and Circus
A program for children and their parents to help them to
manage anxieties. Worry Busters and Circus incorporates
activities drawn from the Cool Kids program. Parents meet
fortnightly to discuss the parental component of the Cool
Kids program.
Where
When
Who
How
Wednesday, Thursday and Friday afternoons.
Bookings essential
Children aged 9–12 years, with parent/
guardian participation
T 6264 0232 E [email protected]
FACILITATED BY BUNGEE AND INSTRUCTORS FROM THE WAREHOUSE CIRCUS
Mandarin for Fun
External programs/services
Belconnen Community Services
(Bungee)
Chinese Cultural Playgroup
This is a mixed age and cultural background playgroup.
Members are from both Chinese and non-Chinese
backgrounds with children aged from birth to 5 years.
Where Who Parents and children birth to 5 years
How E [email protected] T 0410 981 788
Marymead
KAYAKS (Kids And Youth Are Kool post Separation) Program
KAYAKS is a program for children aged 4–12 years and
young people aged 13–18 years whose parents and
caregivers are separated or divorced.
Where
When Friday mornings
Who Children and young people aged 4–18 years
of separated or divorced families
How Enquiries and referrals from parents, caregivers,
other service providers, the Family Court and
legal practitioners. Phone 6162 5829 or
email [email protected]
19
External programs/services
Migrant and Refugee Settlement
Service (MARSS)
Outreach
A free outreach service that provides casework, including
referrals and advocacy for clients. Clients may be assisted with
completing forms for Centrelink or migration documentation.
Please note MARSS are not migration agents.
Referrals to services such as financial, legal, education,
employment and counselling services, including writing support
letters for clients for organisations, such as Housing ACT.
Where
When Gungahlin: Tuesday 11.30am–1.30pm
West Belconnen: Wednesday 12.30–2.30pm
Who
Refugees and humanitarian visa holders, some
family stream and other permanent visa holders are
eligible to access SGP services.
How
Drop in during MARSS outreach session or call
MARSS reception and make an appointment in
advance. Phone MARSS 6248 8577 or
email [email protected]
We use the Translating and Interpreting Service
(TIS) if required.
Paint & Play
Outdoor playgroups
Join us for some fun in the park! It’s free! Paint and Play is
a fun time for kids to paint, do puzzles, meet other kids and
play games.
Don’t forget to bring your hats, sunscreen and a snack.
Where Various Canberra locations during school terms.
When
Who
20
For contact information and to find out when the
next event will be held in your area visit
www.act.gov.au/paintandplay
Kids (birth to 5 years) with mums, dads or carers.
Relationship Counselling
Relationships Australia provide counselling on relationshipbased issues
Where
When Fortnightly
Who
Families using the Child and Family Centres
How
Referrals through your local centre
Kinship Counselling
Where
WhenFortnightly
Who
Kinships carers
How
Bookings through Relationships Australia 6122 7100
External programs/services
Relationships Australia
Street Law
Outreach Legal Service
Street Law is a free service for clients who are homeless or
at risk of homelessness. It is generalist legal service that can
talk to clients about most areas of law. They can also provide
clients with a referral to other services.
Where:
When:Fortnightly
How:
Contact the centre for appointments
The Smith Family
Learning for Life
The Smith Family’s Learning for Life program is a student
support program set up to assist financially disadvantaged
young Australians to make the most of their education.
Where
How
Contact The Smith Family 6283 7600
21
Child, Youth and Family Services Program (CYFSP)
The Gateway
1800 647 831
Monday to Friday 9am–5pm
[email protected]
www.thegateway.org.au
The Gateway is a service for children, young
people (up to 25 years) and families who
are looking for help with the tough stuff, but
are not sure where to go. We have links to
all kinds of programs and services that can
support people to have the best chance to
stay on track in their lives.
The Gateway is also for children, young
people and families who might be (or are)
involved with Care and Protection Services
or Community Youth Justice, and would like
support to work through what’s happening.
Canberra Connect
Canberra Connect is an integrated
service provider connecting the
ACT community with the Government
of the Australian Capital Territory for
information, payments, services and
emergency support.
Mon–Fri: 7am–8pm,Sat: 8am–5pm,Sun: 9am–5pm
13 22 81 www.canberraconnect.act.gov.au
22
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CHILDREN
is a FREE service of the ACT Government
Community Services Directorate.
ParentLink aims to increase the confidence and
skills of parents by supporting and linking them to
information, ideas and community services.
ParentLink guides are full of practical information
and tips to manage parenting challenges, including
sibling rivalry, sleeping, blended families and
grandparenting. Whatever your child’s age, you
will find lots of good ideas.
Now every parent can be well connected
ParentLink guides from Child and Family Centres
www.parentlink.act.gov.au
23
Useful contacts
Contact details for a range
of emergency, health, social
and support services.
24-hour services
Ambulance, Fire, Police
000
ACT Police Assistance
13 14 44
Alcohol and Drug Helpline
6207 9977
Calvary Hospital
6201 6111
Calvary John James Hospital
6281 8100
Canberra Hospital
6244 2222
Canberra Rape Crisis Centre
6247 2525
Domestic Violence Crisis Service
6280 0900
HealthDirect
1800 022 222
Lifeline
13 11 14
Mental Health ACT Triage
1800 629 354
Mental Health Service (Queanbeyan)
1800 677 114
Poisons Information
13 11 26
(life-threatening or time-critical emergency)
Child protection (reporting)
Care and Protection Services (where the child is in the ACT)
General public 1300 556 729
Mandated reporters 1300 556 728
Child Abuse Prevention Service Mon–Fri: 9am–5pm 1800 688 009
NSW Department of Community Services (where the child is in NSW)
24
24hrs 13 21 11
Parenting
Australian Breastfeeding Association
1800 686 268
Barnardos Parenting Outreach Program
6228 9500
Child and Family Centres ACT Gungahlin Mon–Fri: 9am–5pm 6207 0120
Tuggeranong Mon–Fri: 9am–5pm 6207 8228
West Belconnen Mon–Fri: 9am–5pm 6205 2904
Childcare Access Hotline Mon–Fri: 8am–9pm 1800 670 305
Child, Youth and Family Gateway
Community Health Intake
Karitane Careline
1800 647 831
Mon–Fri: 8am–5pm 6207 9977
24hrs 1300 227 464
Maternal and Child Health Nurse Mon–Fri: 8am–5pm 6207 9977
PANDSI (Post and Antenatal
Depression Support and Information)
administration 6287 3961
support 6288 1936
Parentline ACT
6287 3833
Queen Elizabeth II Family Centre Mon–Fri: 8am–5pm 6207 9977
Tresillian Parent Help Line 24hrs (02) 9787 9855
freecall outside Sydney and within NSW 24hrs 1800 637 357
Women, Youth & Children Mon–Fri: 8am–5pm 6207 9977
Young Parents Program
(outreach support and accommodation to young families
who are homeless — 16–25yrs)
6234 7376
ACCESSIBILITY
ACT Government is committed to making information,
services, events and venues, accessible to as many
people as possible.
If you have difficulty reading a standard printed
document and would like to receive this publication in
an alternative format — such as large print or audio —please
telephone 6205 0619.
If English is not your first language and you
require the translating and interpreting service — please telephone 13 14 50.
If you are deaf or hearing impaired and require the
TTY typewriter service — please telephone 6205 0888.
ACT Interpreter Service — for the deaf and blind —
please telephone 6287 4391.
25
www.communityservices.act.gov.au