Swedbank Morgan Stanley European Financials Conference in London, 24 March 2015 Michael Wolf, CEO Challenges and opportunities ahead • Market and business environment • Increased regulation • Digitalisation 2 Good starting point – both in relative and absolute terms • Stable earnings • Low risk • Strong capital base • High cost efficiency – Ambition to move towards SEK 16bn in total expenses by 2016 ROE 15.2% C/I 0.45 CET1 ratio 21.2% LCR 120% NSFR 98% 3 Strategic focus areas • Improve customer value • Increase efficiency • Maintain low risk • Integrate Sparbanken Öresund Profitability is maintained and business position further strengthened 4 Baltic Banking – resilience in challenging environment • Economic situation in Russia and geopolitical uncertainty • Low interest rate environment • Operational excellence • Multichannel strategy • Efficiency efforts continue ROE 14.6% C/I 0.41 L/D ratio 91% 5 Large Corporates & Institutions – strategy paying off • Focused customer organisation • Simplified and targeted product offering • Strong position in the growing real estate sector • Diversified income sources ROE 19.4% C/I 0.43 6 Swedish Banking – changing circumstances • Strong market position • External driving forces call for change • Customer behaviour • Market environment • Regulation • New organisation 2015 headed by former head of Baltic Banking • Focus on increasing efficiency and improving customer value • Integrate Sparbanken Öresund ROE 25.4% C/I 0.48 7 Swedish Banking – digitalisation • 80% of our private customers are connected to our digital channels • Usage highly digitalised – further digitalisation needed in sales and advisory Not yet digitalised Less than monthly usage 7 out of 8 use our digital channels monthly Partly digitalised Digitalised Usage Sales Advice 90 % of our customers are happy or very happy with our digital services! 8
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