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Ryan M. Robillard
Digital Services Manager
phone 301-992-1429 • [email protected]
Digital Services Manager with Cross Functional Skills & Security Clearance
Solid understanding of real-world business goals and how they apply to web and digital media projects.
Consistently exceed stated goals and deadlines. Utilize hands-on management and communication when leading
team members. Experience delegating duties as necessary to increase efficiency and productivity. Capable of
working on projects of any size from small tasks to enterprise level sites. Highly organized with exceptional
multitasking and problem solving skills. Possess active DOD Secret Clearance.
Key Skills and Knowledge
UI / UX Front-end Design/Dev
Graphic Design
Social Media Marketing (SMM)
CMS Website Development
Accessibility (508, WCAG v2)
Email Marketing
Responsive Design
Project Management
Search Engine Optimization
Mobile & Cross-Browser Testing
Discovery/Planning
Staff Training & Supervision
Content Development
Wireframes/Mockups/Concepts
Process Driven Leadership
Software, Platforms & Programming Languages
HTML5 / CSS3 / Bootstrap
Linux / Unix / Solaris / IIS
Basecamp / ActiveCollab / Asana
JavaScript / JQuery / AJAX
Windows & Mac OS
Adobe Creative Cloud
PHP / Perl / CGI / MySQL
Microsoft Office
Adobe DW, PS, IL, FL, FW
WordPress / Drupal / Joomla
SharePoint
Balsamiq / Pencil
WooCommerce / Volusion
MS Project
SortSite
Position Approach
Digital Services Manager
Serve as valuable team member, team leader, or project leader with responsibility for company website projects
from conception through launch and beyond. Manage and facilitate team collaboration to ensure timely completion
of tasks and projects. Employ analytical skills to review systems needs, gather requirements, plan scopes of work
and ensure site content and branding meet business objectives. Implement best practices and processes to increase
efficiency. Utilize a broad mix of CMS platforms, design/development tools and code methodologies (with an
emphasis on HTML and CSS3). Conceptualize, storyboard, prototype, design and code websites for the intended
purposes. Thoroughly document all back-end functionality and turnover to the system owner or stakeholder at the
time of project hand-off. Provide quality assurance, accessibility, and usability testing to adhere to best practices
and industry 508 and WCAG standards. Communicate with stakeholders, respond to input, and make adjustments
as necessary to optimize branding, content, functionality, and overall user experience.
Ryan M. Robillard – Digital Services Manager - page 2
Professional Experience
ValueOptions, Reston, VA
2013 - Present
Web Designer III
• Lead design and front-end dev projects with ability to prioritize tasks, milestones, and aggressive deadlines.
• Design and develop front-end of member and provider facing web sites and applications using HTML, CSS,
JAVA, JSP, Struts, Bootstrap, and jQuery.
• Assist in development of web application specs in terms of design, functionality, and user experience.
• Compile and deploy Java applications to our development servers.
• Utilize Adobe Creative Suite and Wireframing tools to create prototypes and flat mockups.
• Maintain corporate intranet site as well as external facing corporate static HTML sites.
• Perform regular 508 scans of applications and sites to ensure compliance.
• Make recommendations for future web technologies and tools such as subscribing to Creative Cloud or utilizing
an open source CMS such as WordPress Network or Drupal Multisite.
Protection Strategies Incorporated, Arlington, VA
2009 - 2013
Senior Web Designer / Senior Web Developer
• Worked closely with CEO and senior executives to rebrand all digital, print, and other marketing efforts.
• Managed branding compliance through regular company-wide communications, branding guides, document
inspections, and white glove review of all sales materials and proposals.
• Designed and developed corporate web sites and applications using Drupal, HTML, CSS, PHP & MySQL.
• Utilized Adobe Creative Suite to create mockup files and slice design files for use in web applications.
• Designed, developed and maintained PSI corporate portal using Microsoft SharePoint.
• Designed, developed and customized web based career portals for partner companies.
• Designed and developed web based training, exam and certification portals for federal contract training.
• Maintained infrastructure, including Linux, Apache, VMWare and MySQL systems.
• Trained and managed interns with website content development, data entry, and website maintenance.
RobiDigital, Boonsboro, MD
2005 - 2009
Owner
• Consulted with clients to understand organizational needs and apply suitable technology solutions and engaging
user experiences.
• Managed entire lifecycle of projects including consultation, spec, architecture, content, design, development,
testing, launch, and maintenance stages.
• Developed sites including static brochure sites, e-commerce systems, content management systems, corporate
portals, niche social networks, job boards, and other various database driven websites.
• Oversaw rigorous accessibility, usability, compatibility, and cross platform testing to ensure reliability.
• Incorporated new logo, user interface elements and style sheets to design and/or improve client websites.
• Designed, tested and managed the delivery of client email newsletters to cost effectively reach targets.
• Managed PPC/SEO campaigns, as well as hosted Social Media Marketing seminars for customer sales teams
including one for Reinhart Food Service.
Ryan M. Robillard – Digital Services Manager - page 3
DH Web, Inc., Hagerstown, MD
Flash Designer / Web Developer
2003 - 2005
• Worked exclusively with clients requiring ecommerce, Flash, or other interactive elements to be incorporated into
the overarching website design.
• Developed and implemented database systems and database code to more efficiently interact with websites.
• Specialized in creating interactive floor plans for hotels and conference centers using Illustrator & Flash.
Freelance Web & Graphic Designer, Boonsboro, MD
Web Developer / Web Designer
1998 - 2002
• Designed and built simple static websites using tools such as Adobe PageMill, MS Frontpage, and Macromedia
Dreamweaver.
• Built the first free online classifieds site in the tristate area, called Sell4Free.net.
Education & Certification
Bachelor’s Degree in Digital Media/Web Technology, Univ. of Maryland University College
Self-Paced Online Courses, TeamTreehouse.com
In Progress
Present
PHP, HTML & CSS Certifications, W3Schools
2012
PHP Training Program, SitePoint
2010
PHP from A-Zend Beginner Training, Zend.com
2005
Perl/CGI Coursework, Hagerstown Community College
2003
Associate’s Degree in Graphic Design, Kaplan University
2003
Professional Memberships
Member, Kaplan University Graphic Design Advisory Committee
Professional References
Available Upon Request
Ryan M. Robillard – Digital Services Manager - page 4
Professional References
Gary House, Supervisor from Protection Strategies (5 years)
Formerly CIO, Protection Strategies Incorporated
2300 9th Street South, Suite 400
Arlington, VA 22203
301-988-8383
Charley Dublin, Freelance Customer (9 years)
CEO, BH Defense
901 N. Stuart Street, Suite 902
Arlington, VA 22203
202-367-6309
Mark DeFries, Freelance Customer (8 years)
CEO, MetaGenes
510 Chestertown Street
Gaithersburg, MD 20878
301-461-5870
John Ambrose, Freelance Customer (7 years)
Formerly Owner, Stingers Sports Pub & Grill
19824 Marcia Court
Boonsboro, MD 21713
301-992-3696