Corporate Profile “CRM Solutions and System Design/Development and System Operation/Maintenance Related to Those Services” ©2015 BELLSYSTEM24, Inc. (0401) Message from Management A Partner in Customer Growth BELLSYSTEM24 was among the first companies to establish CRM outsourcing through contact center operations as a business model. For more than 30 years since then, we have consistently led the industry, creating several standards. The services we offer our clients stand on two key foundations. One is to surpass clients’ expectations and forging their excitement with the passion and communication capabilities of the staff who provide the services, that is to say, art. The other is to visualize service quality by harnessing leading-edge technologies to constantly refine quality and efficiency, that is to say, science. We combine these two foundations, art and science, in an effort to raise our services to a striking level that exceeds client expectations. The operating environment that surrounds companies today is changing with increasing speed. Revolutionary shifts are taking place in the styles of communications that link companies and customers and in the way they are used in business. These changes may gather momentum, and will certainly not slow down. We must anticipate the future direction and act accordingly, to offer more definite value and excitement to our clients. While guaranteeing quality based on an integration of art and science, BELLSYSTEM24 remains committed to ongoing efforts to establish extra value, which is a reputation for never failing to offer solutions and options that increase value for clients in response to their inquiries. As it moves into a new era, BELLSYSTEM24 will evolve from an outsourcing service provider that works with clients to boost their customers’ satisfaction into a partner for growth. BELLSYSTEM24, Inc . Kenji Komatsu President ©2015 BELLSYSTEM24, Inc. (0401) Our Services Infrastructure x Solutions x Quality Providing optimal, high-quality services on a solid foundation Service Features BELLSYSTEM24 provides CRM solution services that link our client companies and their customers. Active relations with customers are, of course, important assets for business management. And the ways companies relate with customers are more diverse than before, varying greatly due to the emergence of different forms of communication and depending on the combination of the forms. With infrastructure for such communications, BELLSYSTEM24 has a system for providing appropriate solutions for customers’ issues while ensuring optimal quality of the solutions irrespective of their form. By taking advantage of the synergy between these elements, we provide services that satisfy our client companies. Infrastructure Solutions Quality We have established a solid, largescale infrastructure that supports our services with high levels of skill, expertise, and security. What was impossible will be possible if we utilize the evolution of communication. We provide a variety of solutions that are made possible in such a way. What is essential for CRM business is standardizing services provided by people and adding high value to such services. Our expertise enables this. BellCloud Digital Communications OPM System WFM/Command Center Social CRM Training Solution Centers VOC Analysis Q-one Awards Bell@Home Call Reduction Solution Knowledge Ring Inside Sales Introduction Examples Our services have been used in a range of domains and categories. They have been introduced in different industries and sectors, and for diverse purposes and issues. BELLSYSTEM24 has been creating CRM services since the industry’s early days. By creating these services, we serve client companies from various industries and sectors, helping them achieve different objectives and address different issues. Our website shows examples of our services. By Industry and Sector By Purpose and Issue Finance Enhancing Customer Contact Information and Telecommunications Sales Increase Manufacturing Quality Improvement Distribution Cost Reduction Services Risk Management Lifelines ● Command Center (in Kobe Solution Center) ©2015 BELLSYSTEM24, Inc. (0401) Solution Center Network * SC: Solution Center Asahikawa SC ● Kobe SC Hokkaido Office ● Asahikawa SC Sapporo SC 1 Sapporo SC 2 Sapporo SC 3 Kanazawa SC Tohoku Office Sendai SC ● Fukuoka SC 2 Kobe SC Matsue SC Kyushu Office Fukuoka SC 1 Fukuoka SC 2 Chubu Office Fukuoka SC 3 Nagoya Office Kansai Office Okinawa SC 1 Osaka SC Okinawa SC 2 Chugoku Office ● Minato Mirai SC Takamatsu SC Hiroshima SC 1 Noborikawa SC Hiroshima SC 2 Saitama SC Hiroshima SC 3 Ikebukuro SC Head Office (Harumi Island Triton Square Office Tower Y) 8-11 Harumi 1-chome, Chuo-ku, Tokyo 104-6113 Japan Nakano SC Kawasaki SC Minato Mirai SC ©2015 BELLSYSTEM24, Inc. (0401) History 2015 Mar. Opens Okinawa Solution Center 2 2015 Apr. Opens Sapporo Solution Center 3 2014 Nov. Opens Noborokawa Solution Center 2014 Aug. Opens Hiroshima Solution Center 3 2014 Apr. Mar. Opens Nakano Solution Center Shifts to a holding company 2013 Oct. Aug. Launches consulting services that suggest optimization of channel mix of calls and websites Starts operation of a center specializing in sales under merit-based reward system Opens Fukuoka Solution Center 3. Moves Head Office to Tokyo's Chuo-ku 2012 Mar. Spins off pharmaceutical and medical business to form new company, Bell Medical Solutions, Inc. 2011 Nov. Oct. Sept. Jun. Mar. Launches Bell Social CRM, a CRM service using social media Launches Bell@Home, a home-based call center service Opens Hiroshima Peace Boulevard Office (now Hiroshima Solution Center 2) Starts full-scale operation of BellCloud, a next-generation private cloud platform service Opens Tenjin Center in Fukuoka (now Fukuoka Solution Center 2) Establishes special subsidiary BELL SOLEIL, Inc. 2009 Aug. Mar. Moves Head Office to Tokyo’s Shibuya-ku Spins off content business to form a new company, POCKE, INC. 2008 Dec. Opens Tohoku Branch Higashi Nibancho Square Office (now Sendai Solution Center 1) 2007 Jun. Mar. Opens Sapporo Solution Assurance Terminal Center No. 2 (now Sapporo Solution Center 2) Obtains Privacy Mark certification 2006 May Jan. Obtains ISO/IEC27001 certification Opens RMC Osaka (now Osaka Solution Center) Establishes BELL24-CellProducts, Inc. and begins full-scale expansion of SMO business in Hokkaido, following Kansai 2005 Aug. Opens RMC Saitama (now Saitama Solution Center) 2004 Jul. Acquires shares in BB Call, Inc. (turning it into a subsidiary) 2002 Jul. Opens Matsue Solution Assurance Terminal (now Matsue Solution Center) 2001 Aug. May Opens Asahikawa Solution Assurance Terminal (now Asahikawa Solution Center) Opens Sapporo Solution Assurance Terminal (now Sapporo Solution Center 1) 2000 Aug. Opens Okinawa Sales Assistance Terminal (now Okinawa Solution Center 1) 1999 Dec. Opens Sanda New Media Laboratory (now Kobe Solution Center) 1996 Aug. Upgrades Sapporo Sales Office into Sapporo Branch (now Sapporo Solution Center 1) 1993 Dec. Oct. Jul. Launches Computer-related Call Center Operation Business Launches Service for Mobile Communications Carriers Launches Election Polling Service ©2015 BELLSYSTEM24, Inc. (0401) History 1992 Mar. Opens Kanazawa Sales Office (now Kanazawa Solution Center) 1991 Dec. Oct. Launches Autocall Collection Service Opens Takamatsu Operation Center (now Takamatsu Solution Center) 1989 Jun. Opens Yokohama Operation Center (now Minato Mirai Solution Center) 1987 Nov. Relocates operation divisions of Tokyo Head Office from Nishi Shinjuku, Shinjuku-ku to Minami Ikebukuro, Toshima-ku 1986 May Launches Call Center Service For Mail Order Companies 1984 May Launches Call Center Service and Interpreting Service in English 1983 Sept. Jun. Jan. Launches TV Shopping Order Call Center Service Launches Telephone Research Service Launches service in Sendai, expanding service area to 8 locations in 7 cities nationwide 1982 Dec. Oct. Expands service area to 6 cities with the addition of Sapporo, Nagoya, Osaka, Hiroshima, and Fukuoka Launches Night-time and Holiday Credit Application Call Center Service Launches 24-Hour Call Center Service Using Call Diverters BELLSYSTEM24, Inc. founded in Nishi Shinjuku, Shinjuku-ku Sept. ©2015 BELLSYSTEM24, Inc. (0401) Company Overview BELLSYSTEM24, Inc. Trade Name: BELLSYSTEM24, Inc. Head Office: (Harumi Island Triton Square Office Tower Y) 8-11 Harumi 1-chome, Chuo-ku, Tokyo Businesses: Provision of outsourcing services, technology services, and consulting services concerning CRM solutions Established: September 22,090 Capital: ¥100,000,000 Number of Associates: 700 Number of CSR: 20,998 (As of February 2015) Corporate Executive Officers: President: Deputy President, Executive Officer : Senior Managing Director, Executive Officer : Managing Director, Executive Officer : Managing Director, Executive Officer : Managing Director, Executive Officer : Managing Director, Executive Officer : Managing Director, Executive Officer : Executive Officer : Executive Officer : Kenji Komatsu Ichiro Tsuge Junjiro Iwashita Kimito Matsunaga Takehiko Go Satoshi Hirose Akihiko Kanazawa Manabu Sotomura Kenichi Ooya Hitoshi Inoue ©2015 BELLSYSTEM24, Inc. (0401) Company Overview BELLSYSTEM24 Holdings, Inc. Trade Name: BELLSYSTEM24 Holdings, Inc. Head Office: (Harumi Island Triton Square Office Tower Y) 8-11 Harumi 1-chome, Chuo-ku, Tokyo Businesses: Formulation of the group’s strategies, overall control of group companies, optimal distribution of the group’s management resources Capital: ¥24,563,200,000 Number of Associates: 119 (As of February 2015) Banking relations: The Bank of Tokyo-Mitsubishi UFJ, Ltd., Mizuho Bank, Ltd., Sumitomo Mitsui Banking Corporation executives: Representative Director, President, Chief Executive Officer : Representative Director, Chairman, Executive Officer : Representative Director, Deputy President, Executive Officer : Director, Managing Executive Officer : Director, Corporate Executive Officer : Director : Director : Director : Kenji Komatsu David Garner Ichiro Tsuge Noriyuki Hayata Ichizo Matsumura Yuji Sugimoto Shunsuke Noda David Gross-Loh Corporate Auditor : Corporate Auditor : Corporate Auditor : Satoko Hamaguchi Kazunori Watanabe Masaaki Nakanishi Corporate Executive Officer : Corporate Executive Officer Corporate Executive Officer, Chief Information Officer : Corporate Executive Officer, Chief Financial Officer : Corporate Executive Officer : Akihiko Kanazawa Manabu Sotomura Yasuhiro Matsuda Bunta Furuya Toyohisa Tsuji Administration Officer : Taisuke Yonemori ©2015 BELLSYSTEM24, Inc. (0401) Group Companies BELLSYSTEM24 Holdings, Inc. BB Call, Inc. Formulation of group’s strategies, overall control of group companies, optimal distribution of group’s management resources Provision of customer relationship management (CRM), mainly contact center outsourcing solutions Distribution of mobile devices and provision of related services http://www.bell24hd.co.jp/en http://www.bbcall.co.jp/ Bell Medical Solutions Inc. BELL24-Cell Product, Inc. Contract research organization (CRO) that supports the development of pharmaceutical products and medical equipment; operator of contact centers in the medical and health sectors A site management organization (SMO) that supports medical equipment; offers comprehensive support in clinical trials of food, cosmetics, and other products http://www.bell-medical.co.jp/en/ http://www.cellpro.jp/ POCKE INC. BELL SOLEIL INC. Planning, production, sales, and service operation of a range of content using the Internet, etc. A special subsidiary aimed at increasing employment of human resources with disabilities http://www.pocke.co.jp/ ■ BELLSYSTEM24 Group ■ BELLSYSTEM24, Inc. BB Call, Inc. Bell Medical Solutions Inc. BELLSYSTEM24 Holdings, Inc. BELL24-Cell Product, Inc. POCKE INC. BELL SOLEIL INC. ©2015 BELLSYSTEM24, Inc. (0401)
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