Harvest Education Technical College CRICOS Code
Harvest Educa tion Technical College v10.11.2014 © Harvest Education Technica l College CRICOS Code : 03243A RTO Code: 31671 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Embrace Knowledge and Wisdom Harvest Education Technical College STUDENT HANDBOOK Dear Student, Thank you for your interest in studying with Harvest Education Technical College. We welcome you and look forward to assisting you with all the important aspects of your studies with us. This booklet has been prepared to provide information regarding a range of matters relevant to your studies at HETC and to make the transition as smooth as possible. Note that all reference to specific policies can be found on our website www.hetc.edu.au. In the event that any of these matters need clarification, please do not hesitate to speak to a member of staff at any time. For your reference, HETC staff members are listed on our website and throughout this handbook. You may be assured that we are fully committed to ensuring that your studies with us are both successful and enjoyable. Yan Chen Chief Executive Officer v10.11.2014 © Harvest Education Technica l College Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 TABLE OF CONTENT How to Apply ........................................................................................................................................1 When should I apply? ....................................................................................................................................... 1 Step 1: Appl y ................................................................................................................................................... 1 Step 2: Your application is assessed................................................................................................................... 2 Step 3: Accepting your offer ............................................................................................................................. 2 Step 4: Confirmation of Enrolment (For International Students Only)................................................................. 2 Step 5: Planning your arrival............................................................................................................................. 2 Step 6: Begin your studies ................................................................................................................................ 2 Enrolment............................................................................................... 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Student Username and Password Accounts............................................................................................3 Students which wish to bring school-aged dependants in Australia while they are studying ....................3 Entry Requirements ..............................................................................................................................4 Certificate III in Business Administration, Certificate IV in Small Business Management, Certificate IV in Human Resources, Certificate IV in Training and Assessment, Certificate IV in Massage Therapy Practice ......... 4 Diploma of Human Resources Management, Diploma of Business, Diploma of Marketing, Diploma of Management, Diploma of Remedial Massage .................................................................................................... 4 Diploma of Business and Commerce Studies ..................................................................................................... 4 Diploma of Interpreting (Mandarin & English - NAATI Approved) .................................................................... 4 Vocational Graduate Certificate and Graduate Diploma of Management ............................................................. 4 Advanced Diploma of Management .................................................................................................................. 5 Certificate I in Spoken and Written English ....................................................................................................... 5 Certificate II in Spoken and Written English...................................................................................................... 5 Certificate III in Spoken and Written English .................................................................................................... 5 Certificate IV in Spoken and Written English - Further Studies and Employment................................................ 5 Pathways at HETC ...............................................................................................................................6 Pathway to University Entrance for Diploma Graduates (e.g. Diploma of Marketing, Management, Business, Human Resources Management and Business and Commerce Studies)............................................................... 6 Nationally Recognised Courses at HETC ..............................................................................................7 Certificate III in Business Administration (BSB30412) .................................................................................. 7 Certificate III in Floristry (SFL30110) ............................................................ 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Certificate IV in Small Business Management (BSB40407) ........................................................................... 8 Certificate IV in Human Resources (BSB41007) ............................................................................................ 9 Diploma of Business (BSB50207): ................................................................................................................ 10 Diploma of Marketing (BSB51207): ............................................................................................................. 12 Diploma of Management (BSB51107): ........................................................................................................... 13 Diploma of Interpreting (PSP52412) ............................................................................................................... 14 Diploma of Human Resources Management (BSB50607): ............................................................................... 15 Advanced Diploma of Management (BSB60407): ........................................................................................... 16 Diploma of Business and Commerce Studies (39277QLD): ............................................................................. 17 Vocational Graduate Certificate in Management –Learning (TAE70210): ......................................................... 19 Vocational Graduate Diploma in Management - Learning (TAE80210): .............. 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Certificate IV in Massage Therapy Practice (HLT40312): ................................................................................ 21 Diploma of Remedial Massage (HLT50307):................................................................................................... 23 CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC i Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Certificate I in Spoken and Written English (10362NAT): ................................................................................ 25 Certificate II in Spoken and Written English (10363NAT):............................................................................... 26 Certificate III in Spoken and Written English (10364NAT): ............................................................................. 27 Certificate IV in Spoken and Written English – Employment (10366NAT): ...................................................... 29 Certificate IV in Spoken and Written English – Further Studies (10365NAT):................................................... 30 Certificate IV in Training and Assessment (TAE40110): .................................................................................. 31 Academic Issues ................................................................................................................................. 32 Unit Selection ................................................................................................................................................ 32 Drop/Add or Change Units ............................................................................................................................. 32 Access and Equity Policy................................................................................................................................ 33 Recognition of Prior Learning (RPL) .................................................................................................. 34 Credit Transfer ................................................................................................................................... 34 Refusal and Cancellation of Enrolment ............................................................................................... 35 Statement of Academic Record ............................................................................................................ 35 Award ............................................................................................................................................................ 35 Statement of Attainment ................................................................................................................................. 35 Examinations...................................................................................................................................... 35 Supplementary Examinations .......................................................................................................................... 36 Deferred Tests and Examinations .................................................................................................................... 36 Payments............................................................................................................................................ 36 Fees and Charges............................................................................................................................................ 36 Management of pre-paid fees (fees paid in advance) ........................................................................................ 37 Other Charges ................................................................................................................................................ 37 Payment Methods ........................................................................................................................................... 37 Interruption of Studies ........................................................................................................................ 37 Student Code of Conduct..................................................................................................................... 38 Academic Conduct – Intervention Strategy .......................................................................................... 39 Breaches of Code of Conduct .............................................................................................................. 39 Disciplinary Procedures ..................................................................................................................... 40 Disciplinary Appeal Process ............................................................................................................... 40 College Attendance Rules ................................................................................................................... 41 Modes of Study ................................................................................................................................... 41 Class .............................................................................................................................................................. 41 Homework ..................................................................................................................................................... 41 Distance Education / Online Learning ............................................................................................................. 42 Support and Counselling Services ....................................................................................................... 42 English Development Program (EDP) ............................................................................................................. 43 Individual Assistance ...................................................................................................................................... 43 Welfare, Language and Cultural Assistance ..................................................................................................... 43 Developing Academic Writing Skills............................................................................................................... 44 Communication .................................................................................................................................. 44 HETC’s emailing system ................................................................................................................................ 44 Change of Address/Email ............................................................................................................................... 44 Homestay accommodation .................................................................................................................. 45 Other accommodation options ............................................................................................................ 46 Assessment and Examinations – Rules and Guidelines......................................................................... 46 HETC Plagiarism Policy .................................................................................................................... 48 CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC ii Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Grades ............................................................................................................................................... 48 Academic Progress ............................................................................................................................. 53 Progress Requirements ................................................................................................................................... 53 Additional Poor Progress Intervention ............................................................................................................. 54 Issuance of Qualifications and Statements of Attainment ..................................................................... 54 Campus Facilities ............................................................................................................................... 55 Internet and Computer Room - Terms and Conditions ...................................................................................... 55 Fire Regulations and Evacuation Procedures ................................................................................................... 55 General Information ........................................................................................................................... 56 OSHC ............................................................................................................................................................ 56 Making a claim .............................................................................................................................................. 56 Public Transport ............................................................................................................................................. 56 Taxis .............................................................................................................................................................. 56 Private Transport ............................................................................................................................................ 57 18+ Card ........................................................................................................................................................ 57 Tax File Number (TFN) .................................................................................................................................. 57 Immigration ................................................................................................................................................... 57 Work permit ................................................................................................................................................... 57 Under 18 Welfare Arrangements ..................................................................................................................... 58 Complaints and Appeals Policy........................................................................................................... 60 Refund Policy ..................................................................................................................................... 62 Overseas Student Health Cover (OSHC) Refund Policy ................................................................................... 64 Airport pickup refunds.................................................................................................................................... 64 Liability.............................................................................................................................................. 65 Education services for overseas students (ESOS) framework ............................................................... 65 Estimated Living Expenses.................................................................................................................. 65 Contacts ............................................................................................................................................. 67 APPENDIX ........................................................................................................................................ 68 Attachment 1: ORIENTATION CHECKLIST ................................................................................................. 68 Attachment 2: Floor Plan for Sunnybank ......................................................................................................... 69 Attachment 3: Floor Plan for City Campus (Level 8, 138 Albert Street, Brisbane)............................................... 1 Attachment 4: Facilities at HETC Sunnybank and City .................................................................................... 68 Attachment 5: More information on Sunnybank Location ................................................................................ 69 Attachment 6: Emergency Numbers: ............................................................................................................... 70 CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC iii Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 How to Apply When should I apply? You should apply as soon as possible. Some courses have a quota on admissions. Once this quota has been reached, places are no longer offered in that intake. International Students: You should keep in mind your student visa application’s duration. Depending on your country of residence this can take up to or even more than six months to be granted. Step 1: Apply To apply for a HETC program, you must complete an enrolment form in full, and sign it as being correct. Domestic and international enrolment forms can be downloaded from www.hetc.edu.au under ‘FORMS DOWNLOAD’. Domestic Students: You can also apply online via HETC’s online application service. Click ‘Apply Now’ on www.hetc.edu.au. International Students: There is a $200 enrolment fee for applying directly to HETC for admission to a course. This fee is subject to change throughout the year. Please contact us to confirm this fee. All course fees will be stated on the Tax Invoice included with a student’s Letter of Offer. If the student chooses to accept the offer by the stated date on the Letter of Offer, then course fees will not change during the student’s course. However, if the student does not accept and make a full payment before the required date then fees are subject to change during the year. International Students: You will also have to obtain Overseas Student Health Cover (OSHC) for the duration of your studies. This fee is not included in the previously mentioned course fees. OSHC fees vary depending on the duration and type of cover; you can obtain a quote from BUPA, HETC’s preferred provider, via https://www.bupaoshc.com/pricing/quote_price/. International Students: Ensure that you have all of your academic transcripts, and all other supporting documentation certified as true copies and translated into English by a qualified translator. If you do not complete your application in full or do not submit sufficient supporting documentation you may be awarded a conditional letter of offer. If this is the case, you will be required to provide the information or supporting documentation missing from the original application. Once HETC receives the complete information, your application will be assessed and if successful you will be awarded an unconditional offer or confirmation of enrolment. Submit your application form along with all required documentation to HETC directly, or through one of our partner agents. All prospective students must refer to the applicable HETC Refund Policy. The current policies for International Students and Domestic Students paying via VET FEE-HELP can be found on www.hetc.edu.au, under the ‘Admissions’ CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 1 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 heading. Please read this Student Handbook and HETC’s Policies and Procedures thoroughly before signing your Accept an Offer form as they contain very important information that you will need during your time at HETC. Step 2: Your application is assessed HETC will assess your application. You will be notified of the result of your application. If successful, you will receive: • A Letter of Offer outlining your course details (start date, duration, location etc.); • A Tax Invoice outlining the fees you must pay, due dates, and payment options; • An Accept an Offer form and instructions for accepting your offer; • Eligible domestic students only: A partially pre-filled Request for VET FEE-HELP assistance form; Step 3: Accepting your offer In order to accept your offer of a place with HETC, complete and sign the Accept an Offer form, and return it together with payment for the fees due in advance (if required). This will secure your place at HETC. You should accept your offer as soon as possible after receiving your Letter of Offer – if you leave it too late there may be no places left. Refer to your Letter of Offer for deadlines. Eligible domestic students only: If you are paying via VET FEE-HELP, you must also complete and return the Request for VET FEE-HELP assistance form. Step 4: Confirmation of Enrolment HETC will send you a Confirmation of Enrolment (CoE) certificate. International students: will need this in order to apply for an Australian student visa. Step 5: Planning yourarrival Arrangement of travel to Australia is your responsibility. Note that if you are under 18 years of age, please see HETC’s Homestay application and information (available on the ‘Forms Download’ page of www.hetc.edu.au). If you apply to live with a Homestay, the Homestay family will arrange for an airport pickup. Note that fees do apply for Homestay services and will vary throughout the year. Please contact your campus ([email protected] or [email protected]) for more details. Step 6: Begin your studies Before your course starts, you will receive information about your orientation and/or online login details, depending on how you are studying with HETC (in-class or online). In-class students: At your orientation, HETC will help you familiarise yourself with HETC’s policies, procedures, courses and facilities. Please bring this student handbook with you when you attend the orientation. The details of your orientation will be sent to you CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 2 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 10-14 days before your course start date. If you do not receive details of your orientation on time, please contact your campus. Online students: You will be sent a link to our Online Students Guide, which will contain everything you need to know about accessing your course materials, submitting assessment, and getting support while you study. Of course, if you need extra support, you can always contact us directly. Continuity of Enrolment Enrolment of a current student is terminated if: • The student notifies HETC that he/she wishes to terminate their enrolment by completing the necessary form(s); • The student withdraws from all subjects/units enrolled in a study period; • The student has completed all requirements of a course and is eligible to graduate. Student Numbers and Online Portals You will be allocated a student number when you enroll. This number will be included in your Letter of Offer. You will need your student number for identification at exams, for submitting assessment, and for other important matters, so don’t lose it! You will also be given your login details for our Student Portal and (if you are studying online) our MyCourse portal. The Student Portal is where you can find course schedules and timetables, unit results, college announcements, and other important information. Please check it regularly. The MyCourse portal is for students studying online, and enables you to download and view course materials, submit your assessments, check your feedback from trainers, and communicate with your trainers and other online learners. Students which wish to bring school-aged dependants in Australia while they are studying If international students have any school-aged dependant(s) and bring them to Australia while studying, the school-aged dependant(s) will have to attend school, either public or private. These schooling services are not free and will incur fees. The names, locations and websites of schools available in Brisbane can be found on the CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 3 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Australian Schools Directory website. Course Entry Requirements – International Students Certificate IV in Massage Therapy Practice, Diploma of Remedial Massage IELTS (or equivalent) score of 4.5 (overall) Year 10 (or equivalent) qualification Certificate IV in Massage Therapy Practice (or equivalent) required for Diploma of Remedial Massage 18 years old or above Certificate III in Business Administration, Certificate IV in Small Business Management, Certificate IV in Human Resources, Certificate IV in Training and Assessment, IELTS score of 5 Year 10 (or equivalent) qualification 18 years old or above Diploma of Human Resources Management, Diploma of Business, Diploma of Marketing, Diploma of Management IELTS (or accepted equivalent) score of 5, with no component lower than 4.5 Year 11 (or equivalent) qualification 18 years old or above Diploma of Business and Commerce Studies IELTS (or accepted equivalent) score of 5.5 with no component lower than 5 Year 12 (or equivalent) qualification 18 years old or above Diploma of Interpreting (Korean & English; Mandarin & English - NAAT I Approved) IELTS (or accepted equivalent) score of 6 with no component lower than 5.5 and listening and speaking components no lower than 6 Year 11 (or equivalent) qualification 18 years old or above Vocational Graduate Certificate and Graduate Diploma of Management IELTS (or accepted equivalent) score of 6 with no component lower than 5.5 Bachelor qualification or equivalent OR more than two years of full-time managerial work experience, but without a formal qualification. Above 18 years of age CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 4 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Advanced Diploma of Management IELTS (or accepted equivalent) score of 5.5 with no component lower than 5 Year 11 (or equivalent) qualification BSB51107 Diploma of Management or other relevant qualification(s) OR substantial vocational experience in management, but without a formal qualification 18 years old or above Certificate I in Spoken and Written English No English skills required 15 years old or above Certificate II in Spoken and Written English IELTS (or accepted equivalent) score of 3 OR Completed Certificate I in Spoken and Written English 15 years old or above Certificate III in Spoken and Written English IELTS score of 4.5 (or accepted equivalent) OR completed Certificate II in Spoken and Written English 16 years old or above Certificate IV in Spoken and Written English - Further Studies and Employment IELTS score of 5 (or accepted equivalent) OR completed Certificate III in Spoken and Written English 17 years old or over Course Entry Requirements – Domestic Students Certificate IV in Massage Therapy Practice, Diploma of Remedial Massage Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 10 level) 16 years old or above Certificate IV in Massage Therapy Practice (or equivalent) required for entry into the Diploma of Remedial Massage Certificate III in Business Administration, Certificate IV in Small Business Management, Certificate IV in Human Resources, Certificate IV in Training and Assessment, Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 10 level) 16 years old or above Diploma of Human Resources Management, Diploma of Business, Diploma of Marketing, Diploma of Management Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 11 level) CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 5 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 16 years old or above Diploma of Business and Commerce Studies Completion of Year 12, or sufficient language, literacy, and numeracy (LLN) skills 18 years old or above Diploma of Interpreting (Korean & English; Mandarin & English - NAAT I Approved) Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 11 level) 16 years old or above Sufficient Language Other Than English (LOTE) skills (Korean or Mandarin Chinese) Vocational Graduate Certificate and Graduate Diploma of Management Sufficient language, literacy, and numeracy skills (approx. Year 12 level) Bachelor qualification or equivalent OR more than two years of full-time managerial work experience, but without a formal qualification. 18 years old or above Advanced Diploma of Management Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 11 level) 16 years old or above BSB51107 Diploma of Management or other relevant qualification(s) OR substantial vocational experience in management, but without a formal qualification Graduate Certificate in TESOL Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 12 level) 18 years old or above a Bachelor degree (any discipline) or; three-year diploma or other equivalent higher education qualification or; not less than three (3) years full-time vocational TESOL experience (or equivalent) For learners from a Non-English Speaking Background (NESB) only, an overall IELTS score of at least 6.5 or equivalent. Pathways at HETC Pathway to University Entrance for Diploma Graduates (e.g. Diploma of Marketing, Management, Business, Human Resources Management and Business and Commerce Studies) Universities throughout Australia may consider completion of the Diploma award for Advanced Standing purposes. Completion of a Diploma entitles a student to apply for entry to university with Advanced Standing. There is no guarantee that students will attain advanced standing into universities; however, students are entitled to apply for advanced standing. Different universities have different advanced standing assessment procedures CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 6 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 and policies, and students will have to contact the University for further details. HETC Diploma Graduates who have met minimum academic requirements are guaranteed articulation and advanced standing towards relevant courses at University of New England Australia, University of Southern Queensland in Australia, James Cook University, Central Queensland University, University of Sunshine Coast, Griffith University, (e.g. Diploma graduates can gain 1 year worth of credits (8 credit points) and Advanced Diploma graduates can attain up to12 credit points) and AIS University in New Zealand. Diploma graduates may attain up to 8 credits into Bachelor of Business into Queensland University of Technology. Please speak to the Academic Director for further information. Note that changes may apply from year to year. Nationally Recognised Courses Offered at HETC Please note that some of the core and elective units in the course can be changed to suit the learner’s needs, and that exact unit offerings are subject to change. Please contact [email protected] (Sunnybank and Online students) or [email protected] (City students) for more information on available units. Certificate III in Business Administration (BSB30412) CRICOS Code : 080513A Course Description: This qualification reflects the role of individuals who apply a broad range of administrative competencies in varied work contexts, using some discretion and judgment. They may provide technical advice and support to a team. Qualification Structure: There are a total of 13 units in this qualification. 2 Core units: BSBITU307A Develop keyboarding speed and accuracy BSBWHS201A Contribute to health and safety of self and others 7 Compulsory Elective Units: BSBITU302B Create electronic presentations BSBADM307B Organise schedules BSBITU303A Design and produce text documents BSBFIA302A Process payroll BSBITU309A Produce desktop published documents BSBITU306A Design and produce business documents BSBWRT301A Write simple documents 4 Elective Units (with 2 units maybe selected from Certificate II or Certificate IV CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 7 Harvest Educa tion Technical College qualification): BSBPUR301B BSBCUS301B BSBADM311A BSBPRO301A CRICOS Code : 03243A RTO Code: 31671 Purchase goods and services Deliver and monitor a service to customers Maintain business resources Recommend products and services Course Duration: 48 Weeks including 20 weeks of holiday (Sunnybank); Flexible – up to 48 weeks (Online) Job Roles: • Accounts Receivable Clerk • Accounts Payable Clerk • Clerk • Data Entry Operator • Junior Personal Assistant • Receptionist • Office Administration Assistant • Office Administrator • Word Processing Operator. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: • • • • • • Administration Assistant Clerical Worker Data Entry Operator Information Desk Clerk Office Junior Receptionist. Tuition fees: Please see www.hetc.edu.au for tuition fee information. Proposed assessment strategies: Fill-in-blanks, short answers, simulated workplace projects. Certificate IV in Small Business Management (BSB40407) CRICOS Code : 072618C Course Description: After you have started your own small business, the surest path to succeed in the market and become competitive is managing and growing it effectively. This course is dedicated to help small business owners to manage, organise and systemise their company; to develop effective marketing and human resources strategies; and excel in business under a competitive environment. Qualification Structure: CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 8 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 There are a total of 10 units in this qualification. 4 Core units: BSBSMB401A - Establish legal and risk management requirements of small business BSBSMB402A - Plan small business finances BSBSMB403A - Market the small business BSBSMB404A - Undertake small business planning 6 Elective Units: BSBADM502B - Manage Meetings BSBHRM402A - Recruit, select and induct staff BSBCMM401A - Make a Presentation BSBINN301A - Promote innovation in a team environment BSBCUS402A - Address customer needs BSBCUS401A - Coordinate implementation of customer service strategies Course Duration: 24 Weeks including 4 weeks of holiday Learning Outcomes: Upon the completion of this qualification, students will gain knowledge involved in small business management practices and competencies covering a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Students will also learn leadership and guidance skills which involve organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature. Graduates will be able to perform a broad range of skilled applications including requirements to evaluate and analyse current practices in managing small businesses, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills. Graduates will also be familiar and be able to comply with business and workplace legislations and requirements. Job Roles: - Small Business Manager Tuition Fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Presentations, interviews, written tasks, case study analyses, simulated workplace projects, role plays Certificate IV in Human Resources (BSB41007) (This course is currently not available to International Students) Course Description: This qualification is designed for people who CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 9 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 are interested in staff recruitment and selection, managing and organising meetings, industrial relations and occupational health and safety. In addition, it is suitable for people who want to develop practical human resources skills. Qualification Structure: There are a total of 10 units in this qualification. 4 Core units: BSBHRM401A – Review human resources functions BSBHRM402A – Recruit, select and induct staff BSBHRM403A – Support performance management process BSBWRK410A – Implement industrial relations procedures 6 Elective Units: BSBADM502B - Manage Meetings BSBCMM401A - Make a Presentation BSBINN301A - Promote innovation in a team environment BSBCUS402A - Address customer needs BSBOHS407A - Monitor a safe workplace BSBADM405B – Organise meetings Course Duration: 24 Weeks including 4 weeks of holiday Learning Outcomes: Upon the completion of this course, graduates will be able to establish a career in Human Resources Management (HRM) or be delegated more responsibilities in HRM. The graduate will be able to develop their skills and knowledge of HRM policies, procedures, systems and legal requirements. In addition, graduates will be able to recruit and select the right people for a sustainable workforce, understand how to manage teams and projects within an organisation, understand industrial relations and how this relates to employee conditions, and implement leadership strategies to improve cohesiveness and performance, identify risk and implement risk management and mitigation strategies. Job Roles: - Human Resources Assistant - Human Resources Officer Tuition Fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Presentations, interviews, written tasks, case study analyses, simulated workplace projects, role plays Diploma of Business (BSB50207): CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 10 Harvest Educa tion Technical College CRICOS Code CRICOS Code : 03243A RTO Code: 31671 : 072620J Course Description: This qualification reflects the role of individuals with substantial experience in a range of settings who are seeking to further develop their skills across a wide range of business functions. This qualification is also suited to the needs of individuals with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to develop in order to create further educational and employment opportunities. Qualification Structure: There are 8 units in this qualification. City Campus Units: BSBHRM513A - Manage workforce planning; BSBMKG502B - Establish and adjust the marketing mix; BSBRSK501B - Manage Risk; BSBHRM505B - Manage remuneration and employee benefits; BSBHRM512A – Develop and manage performance management BSBMKG501B – Identify and evaluate marketing opportunities; BSBHRM506A – Manage recruitment, selection and induction processes; BSBSUS501A – Develop workplace policy and procedures for sustainability processes; Sunnybank Campus and Online Units: BSBWRT501A- Write persuasive copy; BSBMKG502B - Establish and adjust the marketing mix; BSBFIM501A - Manage budgets and financial plans; BSBWOR501B - Manage priorities; BSBWHS501A – Ensure a safe workplace; BSBPMG522A – Undertake project work; BSBINM501A – Manage information or knowledge management system; BSBADM502B – Manage meetings Course Duration: 24 Weeks including 4 weeks of holiday (City and Sunnybank) Flexible – up to 24 weeks (online) Potential Job Roles: Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: executive officer program consultant program coordinator Tuition Fees: Please see www.hetc.edu.au for tuition fee information. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 11 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Proposed Assessment Strategies: Presentations, interviews, short answer questions, case study analyses, simulated workplace projects, essays Diploma of Marketing (BSB51207): CRICOS Code : 072624E Course Description: Marketing is one of the most crucial factors contributing to the success of a business/corporation. Studies show that marketing strategies, if designed and implemented correctly and effectively, enables companies to grow even during tough economic times. However, businesses that cut their marketing budget often see a decrease in sales and profit. Therefore, this reflects the role of individuals who possess a sound theoretical knowledge base in marketing management and demonstrate a range of managerial skills to ensure that marketing functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff and lead teams in conducting marketing campaigns. Qualification Structure: There are 8 units in this qualification: BSBMKG506B - Plan market research; BSBSUS501A - Develop workplace policy and procedures for sustainability; BSBMKG507A - Interpret market trends and developments; BSBMKG502B - Establish and adjust the marketing mix; BSBMKG514A - Implement and monitor marketing activities; BSBMGT605B - Provide leadership across the organisation; BSBWRT501A - Write persuasive copy; BSBMKG501B - Identify and evaluate marketing opportunities Course Duration: 24 Weeks including 4 weeks of holiday (City) Flexible – up to 24 weeks (online) Potential Job Roles: Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include: marketing manager marketing team leader product manager public relations manager. Tuition Fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case study analyses, calculative and computative tasks, simulated workplace projects, essays CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 12 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Diploma of Management (BSB51107): CRICOS Code : 072623F Course Description: This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The qualification requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work or the work of a team. Qualification Structure: There are a total of 8 units in this qualification. BSBWOR501B - Manage personal work priorities and professional development; BSBMGT502B - Manage people performance; BSBPMG522A - Undertake project work; BSBCUS501C - Manage quality customer service; BSBADM502B - Manage meetings; BSBHRM505B - Manage remuneration and employee benefits; BSBMKG502B - Establish and adjust the marketing mix; BSBRSK501B - Manage risk Learning Outcomes: Upon the completion of this course, graduates will be able to develop leading entrepreneurial skills to manage a business, create, implement and monitor strategic business plans and gain sound knowledge in financial and team management progresses. Potential Job Roles: Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification are: - Coordinator Team Leader Leading Hand Supervisor Manager Course Duration: 24 Weeks including 4 weeks of holiday (City) Flexible – up to 24 weeks (online) Tuition Fees: Please see www.hetc.edu.au for tuition fee information. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 13 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case study analyses, calculative and computative tasks, simulated workplace projects, essays Diploma of Interpreting (PSP52412) CRICOS Code : 078515F Course Description Interpreters provide a critical link in facilitating communication between speakers who do not share a common language. As a result of globalisation, contact between people from different language backgrounds has increased, highlighting the need for interpreting services. The Diploma of Interpreting is the first step on the way to professional practice. Through the diploma, you will gain basic oral transfer skills in general settings, and professional and contextual aspects in various interpreting settings, including elective units in legal and medical knowledge and terminology. Most teaching/learning activities and assessment tasks are practical. The focus is on developing the necessary basic interpreting skills to work as an interpreter in general settings. The diploma is best suited to those who are proficient in bilingual communication. It is also an excellent preparatory training program for those interested in further studies in the advanced diploma program, but who do not yet possess the requisite level of advanced bilingual proficiency and general knowledge required. Available languages: Korean; Mandarin Chinese Program Structure Students will be introduced to the profession of interpreting and led to explore various contextual areas that interpreters work in. You will be trained to analyse, recall and reproduce source language message in the target language in general settings, applying effective linguistic transfer skills and discourse management strategies. Through classes, workshops and various guided group and individual learning activities, you will practise your interpreting skills, whilst also gaining an appreciation of professional ethics and industry knowledge that is essential to your future career. Qualification Structure: There are a total of 10 units in this qualification. 6 Core Interpreting Units: PSPTIS501A Negotiate translating and interpreting assignments PSPTIS502A Prepare to translate and interpret CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 14 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 PSPTIS503A Apply codes and standards to ethical practice PSPTIS506A Interpret in general dialogue settings (LOTE) PSPTIS507A Manage discourses in general settings PSPTIS511A Demonstrate language proficiency in different subjects and cultural contexts 4 Electives: PSPTIS504A Maintain and enhance professional practice PSPTIS510A Analyse, recall and reproduce source messages (LOTE) Elective 3 – Business unit electives available at the time Elective 4 – Business unit electives available at the time Expected Employment Outcome Example Opportunities exist for freelance work in a variety of areas and casual employment with interpreting agencies. Opportunities also exist in tourism, export trade and in education (bi-lingual assistants). Course Duration 24 weeks including 2 weeks of holiday (Sunnybank) Tuition Fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Simulated workplace projects, oral presentations, assignments, written exams, short answer questions Diploma of Human Resources Management (BSB50613): CRICOS Code : 084020A Course Description: Managing human resources is probably one of the most challenging tasks in an organisation; however, if managed effectively, it brings great success as human capital is the most important asset in an organisation. Managers need to be aware of the many relevant legislations and human rights concerns to ensure that managing procedures are effective and fair. This course aims to teach a variety of human resource management functions and focuses on developing skills and knowledge in attracting and retaining high caliber people. Qualification Structure: There are a total of 9 units in this qualification. BSBHRM506A - Manage recruitment, selection and induction processes; BSBSUS501A - Develop workplace policy and procedures for sustainability; BSBHRM513A - Manage workforce planning; BSBMGT616A - Develop and implement strategic plans; CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 15 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 BSBHRM501B - Manage human resources services; BSBHRM505B - Manage remuneration and employee benefits; BSBHRM512A - Develop and manage performance management processes; BSBWRK510A – Manage employee relations; BSBWHS401A - Implement and monitor WHS policies, procedures and programs to meet legislative requirements Learning Outcomes: This qualification allows individuals to possess a sound theoretical knowledge base in human resources management. Upon the completion of the qualification, the individual will be able to demonstrate a wide range of managerial skills to ensure that human resources functions such as recruiting and selecting staff, managing remuneration packages and other human resources services are effectively conducted in an organisation or business area. Potential Job Roles: - Human Resources Advisor - Human Resources and Change Manager - Human Resources Manager - Human Resources Consultant - Senior Human Resources Officer Course Duration: 24 Weeks including 4 weeks of holiday (City) Flexible – up to 24 weeks (online) Tuition Fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case study analyses, calculative and computative tasks, simulated workplace projects, essays Advanced Diploma of Management (BSB60407): CRICOS Code : 072625D Course Description: This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide strategic leadership. Qualification Structure: There are a total of 8 units in this qualification. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 16 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 BSBINN601B - Manage organisational change; BSBSUS501A - Develop workplace policy and procedures for sustainability; BSBMGT616A - Develop and implement strategic plans; BSBMGT617A - Develop and implement a business plan; BSBRSK501B - Manage risk; BSBMGT605B - Provide leadership across the organisation; BSBWRT501A - Write persuasive copy; BSBMKG609A - Develop a marketing plan Learning Outcomes: Upon the completion of this qualification, graduates will be able to understand and implement effective leadership behaviours, communicate organisational strategic direction including vision, values, standards and mission and understand practical behaviours that influence groups and individuals. They will also be able to demonstrate behaviour that supports development and high performance teams, analyse internal and external environmental factors to identify change requirements and opportunities and finally, develop and implement change management strategies. Graduates will also be able to develop a risk management plan, identify and analyse risk and select appropriate treatments; develop principles, practices, tools and techniques of sustainability management; and record, report and evaluate performance. Potential Job Roles: - Area Manager - Department Manager - Regional Manager Course Duration: 24 Weeks including 4 weeks of holiday (City) Flexible – up to 24 weeks (online) Tuition Fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case study analyses, simulated workplace projects, essays Diploma of Business and Commerce Studies (39277QLD): CRICOS Code : 078518C Course Description: Students who complete the course will possess senior management skills. The course outcomes are also designed to meet the needs of those students who wish to CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 17 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 gain entry to a university degree program with credit from some of the units of competency/modules included in the qualification. Requirements to Receive the Qualification: Students who successfully gain competence in all units of competency/modules will be entitled to exit with the Diploma of Business and Commerce Studies qualification. As there are no other qualifications embedded in this accredited course, students who elect to exit without having successfully completed all units of competency/modules will be issued with a Statement of Attainment listing only those units of competency/modules successfully completed. Qualification Structure 22 units of competency: Topic: Language, Communication, Study Skills and Research BUSSTU301A Prepare for Academic and vocational study BSBITU302B Create electronic presentations BSBRES401A Analyse and present research information BSBWRT301A Write simple documents BSBCMM401A Make a presentation FNSICGEN501B Produce research reports and make presentations Topic: Using Business Technology BSBITS401B Maintain business technology BSBITU301A Create and use databases BSBITU402A Develop and use complex spreadsheets BS502B Business information analysis Topic: Accounting BSBFIA303A Process accounts payable and BSBFIA304A Maintain a general ledger BSBFIA401A Prepare financial reports BS508B Accounting principles receivable Topic: Management Concepts BSBDIV301A Work effectively with diversity BSBINN201A Contribute to workplace innovation BS401B Introduction to management BS504B Management principles Topic: Introduction to Marketing CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 18 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 BSBMKG402B Analyse consumer behaviour for specific markets BS503B Marketing principles Topic Economics BS507B Topic: Introduction to economics Employment Relations: BS505B (elective) Employment relations Course Duration: 47 weeks including 14 weeks holiday (Sunnybank) Flexible – up to 47 weeks (online) Tuition Fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Multiple-choice questions, presentations, interviews, short-answer questions, case study analyses, calculative and computative tasks, simulated workplace projects, essays Vocational Graduate Certificate in Management (Learning) (TAE70210): CRICOS Code : 072626C Course Description: This qualification will teach the ability to manage a company’s performance, lead and manage others and understand strategy to effectively manage the business. It also introduces students to knowledge and experiences that enhance their professional skills and understanding of the management of people, resources and organisational processes. Learning Outcomes: Upon the completion of this qualification, students will be able to plan and implement strategies to solve issues within a business and effectively lead organisational transformation. Graduates will also have the performance outcomes, skills, and knowledge required to design, review and implement advanced enterprise electronic learning solutions as a senior manager. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 19 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Qualification Structure: There are a total of 4 units in this qualification: Core Units: BSBLED701A - Lead personal and strategic transformation BSBLED702A - Lead learning strategy implementation Elective Units: BSBFIM701A - Manage financial resources BSBINN601B - Manage organisational change Potential Job Roles: - Management-level positions in private industries or government - Strategic roles within a range of organisations Course Duration: Flexible – up to 14 weeks (online) Tuition fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case study analyses, simulated workplace projects, essays Graduate Certificate in TESOL (39296QLD): (This course is currently not available to international students) Course Description: This course is intended to provide learners with a range of knowledge, skills, generic and specific competencies to teach English language courses across a range of sectors within Australia, and/or to teach English language courses across a range of sectors overseas (other qualifications may be necessary in certain countries in certain TESOL contexts). The course meets the NEAS (National ELT Accrediation Scheme requirements for 'a TESOL qualification' as required to work within the ELICOS and AMEP sectors within Australia. See NEAS's website for more information. Learning Outcomes: Upon the completion of this qualification, students will be able to design, deliver, and CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 20 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 evaluate TESOL lessons and TESOL units of work. Qualification Structure: There are a total of 4 units in this qualification: TESDES801A – Design TESOL lessons TESDEL802A – Deliver and evaluate TESOL lessons TESDES803A – Design a unit of work in TESOL TESDEL804A – Deliver and evaluate a TESOL unit of work Potential Job Roles: - ELICOS teacher - Teacher in various government-funded English programs, such as AMEP - English teacher in a variety of overseas contexts (private lessons, elementary and high schools, tertiary institutions) Course Duration: Flexible – up to 14 weeks (online) Tuition fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case study analyses, simulated workplace projects, essays. Students may also be required to deliver up to five (5) hours of classroom teaching to complete the qualification. Certificate IV in Massage Therapy Practice (HLT40312): CRICOS Code : 078513G Course Description: This qualification covers workers who work as basic level massage therapists. It provides skills in therapeutic relaxation massage including basic health assessment and treatment and may be used by people working: CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 21 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 within a clinic or in their own clinic in an aged care facility in a health service in a spa facility or in a palliative care facility or hospital. The intent and application of this qualification is defined within the content of the units themselves. Qualification Structure: There are a total of 15 units in this qualification: 10 Common Units: BSBWOR203B Work effectively with others HLTAP401B Confirm physical health status HLTCOM404C Communicate effectively with clients HLTCOM405D Administer a practice HLTCOM406C Make referrals to other health care professionals when appropriate HLTCOM408D Use specific health terminology to communicate effectively HLTFA311A Apply first aid HLTHIR301C Communicate and work effectively in health HLTIN301C Comply with infection control policies and procedures HLTWHS300A Contribute to WHS processes 5 Specialised Units: HLTREM401D Work within a massage framework HLTREM406C Provide massage treatment HLTREM407C Plan massage treatment HLTREM408C Apply massage assessment framework HLTREM409C Perform massage health assessment Mode of Delivery: This qualification involves both face-to-face training and distance education/online learning. Potential Job Roles: - Massage therapist - Assistant massage therapist - Massage therapy practitioner Course Duration: Up to 28 Weeks including 8 weeks of holiday (City) Tuition fees: Please see www.hetc.edu.au for tuition fee information. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 22 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Proposed Assessment Strategies: Multiple-choice questions, presentations, interviews, short-answer questions, case study analyses, practical demonstrations, examinations Diploma of Remedial Massage (HLT50307): CRICOS Code : 078514G Course Description: This qualification provides the skills required for competence in remedial massage practice and practitioners at this level may be self employed as independent practitioners or may work within a larger health service. It covers the provision of remedial massage treatment to clients with specific needs such as injury management, rehabilitation, palliative care, aged care, women and children. Practitioners at this level may supervise other massage therapists. Total Number of Units: 14 6 Common Units: CHCORG428A Reflect on and improve own professional practice HLTAP501C Analyse health information (Prerequisite: HLTAP401B) HLTCOM502C Develop professional expertise HLTCOM503D Manage a practice HLTHIR501C Maintain an effective health work environment HLTHIR506C Implement and monitor compliance with legal and ethical requirements 5 Specialised Units: HLTREM502C Provide remedial massage treatment HLTREM503C Plan remedial massage treatment strategy HLTREM504C Apply remedial massage assessment framework CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 23 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 HLTREM505C Perform remedial massage health assessment HLTREM510B Provide specialised remedial massage treatments (Prerequisite units: HLTREM502C, HLTREM503C, HLTREM504C, HLTREM505C) 3 Elective Units: HLTREM513C Provide remedial massage treatment to athletes CHCICS301B Provide support to meet personal care needs CHCAC318A Work effectively with older people To gain entry into HLT50307 Diploma of Remedial Massage a candidate must demonstrate competence through a recognised training program or recognition process, in the following units of competency from the HLT40312 Certificate IV in Massage Therapy Practice: BSBWOR203B HLTAP401B HLTCOM404C HLTCOM406C HLTCOM408D HLTFA311A HLTHIR301C HLTIN301C HLTWHS300A HLTREM401D HLTREM406D HLTREM407C HLTREM408C HLTREM409C Work effectively with others Confirm physical health status Communicate effectively with clients Make referrals to other health care professionals when appropriate Use specific health terminology to communicate effectively Apply first aid Communicate and work effectively in health Comply with infection control policies and procedures Contribute to WHS processes Work within a massage framework Provide massage treatment Plan massage treatment Apply massage assessment framework Perform massage health assessment Mode of Delivery: This qualification involves both face-to-face training and distance education/online learning. Students may also be required to undergo a practical placement in a massage clinic. Potential Job Roles: Course Duration: Flexible - up to 52 weeks including practical placement (City) Tuition fees: Please see www.hetc.edu.au for tuition fee information. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 24 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Proposed Assessment Strategies: Multiple-choice questions, presentations, interviews, short-answer questions, case study analyses, practical demonstrations, examinations Certificate I in Spoken and Written English (10362NAT): CRICOS Code : 083154F Course Overview: Certificate I in Spoken and Written English (10362NAT) develops skills for learners who have just started learning English and have had minimal exposure to English. The certificate is designed to develop speaking, pronunciation, listening, reading and writing skills at a beginner's level. The qualification is designed for learners who convey and understand only limited English and have difficulties in communication. Qualification Structure: Students must complete the following 7 modules to attain this qualification. 1 Core Modules: SWELRN101A – Basic learning strategies 6 Elective Modules: SWEPER102A – Giving personal information SWETRA103A – Comprehending and participating in short transactional exchanges SWECON105A – Comprehending and participating in short conversations SWEMSG107A – Comprehending and leaving telephone messages SWEDES109A – Comprehending and composing written descriptions SWEREC110A – Comprehending and composing written recounts Course Duration: 24 weeks (City and Sunnybank) Learning Outcomes: Upon the completion of this qualification, you will be able to: - Develop confidence in your ability to understand and use English Build your speaking, listening, reading and writing skills in daily conversations Learn new vocabulary and improve your grammar Improve your pronunciation Attain a vocabulary of at least 500 words Learn to interact effectively and with confidence across a range of common social situations Attain an IELTS score of 3 or equivalent CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 25 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 How you can study Full-time (20 training hours per week, including 15 hours of on-campus training plus five hours of distance/online learning.) Certification: Participants can complete individual modules or full certification. They can be awarded statements of attainment or Certificate I in Spoken and Written English. These credentials are nationally recognised. Tuition fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Trainer observation, written/spoken tasks, participation in class/group activities, role plays Certificate II in Spoken and Written English (10363NAT): CRICOS Code : 083155E Course Overview: Certificate II in Spoken and Written English (10363NAT) develops skills for learners to meet their everyday simple transactional and limited social needs. This qualification is designed to teach English to learners at a post-beginner's level. Qualification Structure: Students must complete the following 7 modules to attain this qualification. 1 Core Module: SWELRN201A – Intermediate learning strategies 6 Elective Modules: SWECAS202A – Comprehending and participating in routine casual conversations SWEEXC203A – Comprehending and participating in transactional exchanges SWEINF204A – Comprehending and giving spoken information SWESTO209A – Comprehending and composing story texts SWETXT210A – Comprehending and composing informal texts SWEOPI213A – Comprehending and composing option texts Learning Outcomes: Upon the completion of this qualification, you will be able to: - Be able to participate in transactional exchanges, such as arranging a service, purchasing a product, joining a library, etc Be able to follow spoken instructions, such as following directions, paying a bill, safe lifting, etc CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 26 Harvest Educa tion Technical College - CRICOS Code : 03243A RTO Code: 31671 Be able to build your speaking, listening, reading and writing skills using simple sentences Learn new vocabulary and improve your grammar Improve your pronunciation Learn to write information and informal texts, such as reports, stories and opinion texts Attain an IELTS score of 4.5 or equivalent Course Duration: 24 weeks (City and Sunnybank) How you can study: Full-time (20 training hours per week, including 15 hours of on-campus training plus five hours of distance/online learning.) Certification: Participants can complete individual modules or full certification. They can be awarded statements of attainment or Certificate II in Spoken and Written English. These credentials are nationally recognised. Tuition fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Trainer observation, written/spoken tasks, participation in class/group activities, role plays Certificate III in Spoken and Written English (10364NAT): CRICOS Code : 083156D Course Overview: The Certificate III in Spoken and Written English (10364NAT) focuses on general English language skills for day-to-day life, for work and for further study. It develops skills for learners to satisfy basic social needs, routine situations for everyday commerce, recreation and linguistically undemanding vocational field. The certificate is designed to develop speaking, pronunciation, listening, reading and writing skills at an intermediate English level. This qualification is suitable for modest learners who have partial command of the language, coping with overall understanding in most situations, though are likely to make mistakes. Qualification Structure: Students must complete the following 9 modules to attain this qualification. 1 Core Module: CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 27 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 SWELRN301A – Advanced learning strategies 8 Elective Modules: SWEEXC303A – Comprehending and negotiating complex exchanges SWEPRE305A – Comprehending and conducting presentations SWEDIS306A – Comprehending and participating in discussions SWECOR307A – Composing formal correspondence and completing formatted texts SWEINF308A – Comprehending and copsing complex information texts SWEDSN310A – Comprehending and composing discussions SWEINS314A – Comprehending and giving complex instructions SWEJOB315A – Language skills for jobseeking Learning Outcomes: You will learn to: - Participate in complex exchanges such as negotiation at work - Initiate informal and formal discussions - Write complex documents, such as formal writing, essays, emails, letter and reports - Fluent in selected discussion topics - Understand the news and current affairs through listening - Attain an IELTS score of 5.5 or equivalent Course Duration: 24 weeks (City and Sunnybank) How you can study: Full-time (20 training hours per week, including 15 hours of on-campus training plus five hours of distance/online learning.) Certification: Participants can complete individual modules or full certification. They can be awarded statements of attainment or Certificate III in Spoken and Written English. These credentials are nationally recognised. English Entry Requirement: This course is suitable for intermediate English level learners (IELTS score of 4.5 or equivalent). Tuition fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Trainer observation, written/spoken tasks, participation in class/group activities, role plays CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 28 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Certificate IV in Spoken and Written English – Employment (10366NAT): CRICOS Code : 083157C Course Overview: The Certificate IV in Spoken and Written English (10366NAT) - Employment is designed for people from non-English speaking backgrounds who have overseas qualifications, training, skills or experience. Students study one of two specialisations - Job seeking or Workplace communication. The 10366NAT - Employment Job seeking specialisation develops awareness of the culture of the Australian workplace, and improves students' job seeking and workplace communication skills. The 10366NAT - Employment Workplace communication specialisation improves spoken and written communication skills for casual and formal workplace interactions. Qualification Structure: Students must complete the following 6 modules to attain this qualification. 4 Core Modules: SWEPSE401A – Pronunciation skills for employment FSKWTG10 – Write complex workplace texts FSKRDG11 – Read and respond to complex workplace information FSKOCM04 – Use oral communication skills to participate in workplace meetings 2 Elective Modules: FSKOCM07 – Interact effectively with others at work BSBCUS201B – Deliver service to customers Learning Outcomes: By completing modules of the 10366NAT – Employment workplace communication specialisation you learn to: - Communicate more confidently in meetings and negotiations - Write more effective reports - Provide better service to customers - Improve day-to-day written and spoken communication skills - Improve your pronunciation and grammar - Attain an IELTS score of 6 or equivalent How you can study: Full-time (20 training hours per week, including 15 hours of on-campus training plus five hours of distance/online learning.) Course Duration: 24 weeks (Sunnybank) Certification: CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 29 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Participants can complete individual modules or full certification. They will be awarded statements of attainment or the Certificate IV in Spoken and Written English-Employment. Tuition fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Trainer observation, written/spoken tasks, participation in class/group activities, role plays, workplace simulations Certificate IV in Spoken and Written English – Further Studies (10365NAT): CRICOS Code : 080097A Course Overview: The qualification aims to develop competence in the analysis and communicative use of English for academic purposes. It does this by providing input and practice in aspects of teaching, learning and assessment common to university study in Australia. Particular attention is paid to developing the language and skills necessary to write assignments, take part in discussions, listen to lectures and read academic texts. Qualification Structure: Students must complete the following 7 modules to attain this qualification. 1 Core Module: SWELRN401A – Learning strategies for further studies 6 Elective Modules: SWEKNO402A – Language knowledge SWEUND403A – Understanding academic culture SWEREA404A – Reading and note-taking skills for further studies SWEANA406A – Writing skills for analytical or scientific reports SWELIS407A – Listening and taking notes in presentations SWESPE408A – Speaking and writing skills for presentations Learning outcomes: By completing modules of the 10365NAT – Further Studies specialisation you learn to: - Participate effectively in lectures and tutorials - Prepare and deliver an effective academic presentation - Understand the structure and development of academic talks - Produce an appropriate, coherent and cohesive academic text - Integrate source material into writing with the appropriate academic conventions - Take effective notes from written and spoken texts - Read with greater efficiency and effectiveness - Attain an IELTS score of 6 or equivalent. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 30 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 How you can study: Full-time (20 training hours per week, including 15 hours of on-campus training plus five hours of distance/online learning.) Course Duration: 24 weeks (Sunnybank) Certification: Participants can complete individual modules or full certification. They will be awarded statements of attainment or the Certificate IV in Spoken and Written English - Further Studies. Tuition fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Strategies: Trainer observation, presentations, written/spoken tasks, participation in class/group activities, role plays Certificate IV in Training and Assessment (TAE40110): (This course is currently not available to International Students) Course Overview: This qualification reflects the roles of individuals delivering training and assessment services in the vocational education and training (VET) sector. Achievement of this qualification or an equivalent by trainers and assessors is a requirement of the Australian Quality Training Framework Essential Standards for Registration (Standard 1 as outlined in Appendix 2 of the Users' Guide to the Essential Standards for Registration). This qualification, or the skill sets derived from units of competency within it, is also suitable preparation for those engaged in the delivery of training and assessment of competence in a workplace context, as a component of a structured VET program. In short, this course teaches you to plan, deliver, and assess training in a training institution or workplace context. Qualification Structure: Students must complete the following 10 units to attain this qualification. 10 Units: TAEASS401B Plan assessment activities and processes TAEASS402B Assess competence CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 31 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 TAEASS403B Participate in assessment validation TAEDEL401A Plan, organise and deliver group-based learning TAEDEL402A Plan, organise and facilitate learning in the workplace TAEDES401A Design and develop learning programs TAEDES402A Use training packages and accredited courses to meet client needs TAEDEL501A Facilitate e-learning TAEDEL404A Mentor in the workplace TAELLN401A Address adult language, literacy and numeracy skills Learning outcomes: Upon the completion of this qualification, students will be able to plan, implement and monitor teaching classes. They will be able to know the basic structure for preparing classroom materials, assessments and be able monitor and supervise other teachers in terms of assessment validation, development of assessment tools and organising assessments. Course duration: Flexible – up to 24 weeks (online) Tuition fees: Please see www.hetc.edu.au for tuition fee information. Proposed Assessment Methods: Multiple-choice questions, presentations, interviews, short-answer questions, case study analysis, simulated workplace projects, calculative and computative tasks Academic Issues Unit Selection Unit offerings for each course are subject to change at any time. HETC reserves the right to cancel, withdraw or reschedule units entirely at its discretion. Students may also need to be moved into another class (changed day/time) for scheduling purposes. Please contact HETC’s Academic Department for the latest information on unit offerings. Drop/Add or Change Units International Students: Normally, full time international students are recommended to take 4 units each Study period (if no RPL or Credit is granted, and if the student has no compassionate or compelling circumstances). HETC may only extend the duration of the study if the student is not able to complete the course within the expected duration as the result of compassionate or compelling circumstances, or if the student is struggling with the course. For more details refer to the Monitoring Course Progress Policy and Underload CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 32 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Policy on www.hetc.edu.au. In addition, the duration of the student visa may be affected if student has gained Recognition of Prior Learning (RPL). For more information please contact the Academic Director. If a student is adding an extra unit they must pay the fees prior to selection (in other words, students must pay the fees before they add any units to their timetable). Change may not be possible, for example, if the class is full or not available during that particular study period. There is no guarantee that students will get their requested day and/or time of class if they choose to change their unit selections after the commencement of the course. Requests to add or change units must be made in writing to the Academic Director. Students who drop (withdraw) from individual units during a Study period may be penalised. See the HETC’s Refund Policy located on the website www.hetc.edu.au Access and Equity Policy All students and clients will be treated at all times in an ethical and responsible manner and consistent with the requirements of the curriculum or National Training Package. Our Access and Equity Policy ensures that student selection decisions comply with Anti-Discrimination and Access and Equity. Appropriately qualified staff will assess the extent to which the applicant is likely to achieve the stated competency standards and outcomes of the course, based on their qualifications, experience and attitude. HETC will make every endeavour to meet the needs of individuals, and the community as a whole through the integration of access and equity guidelines. Staff and contractors will ensure that equity principles for all people are implemented through fair allocation of resources and the right to equality of opportunity without discrimination. The Access and Equity Policy will be implemented through the following ways: Being aware of our industry and community needs through the participation of a number of organisations throughout the community in developing and reviewing training programs Marketing our services in a non-discriminatory, inclusive and welcome manner Ensuring that we do not discriminate against potential clients in providing access to our full range of services Ensuring access and equity issues, including reasonable adjustment, are considered during curriculum and assessment development Providing access to staff and professional development to assist employees in delivering or assessing courses for under-represented groups Formulating, implementing and reviewing our operational policies and strategic plans and subsequently evaluating the aims, objectives and delivery of our programs and services on a structured, scheduled and ongoing basis Ensuring that English is the only language spoken at HETC CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 33 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Recognition of Prior Learning (RPL) RPL provides an opportunity for you to have previously acquired skills formally recognised. RPL skills may have been acquired through practical work, life experience, or formal education. In order to have these skills recognised you need to be able to clearly define these skills and provide evidence of your ability. This evidence may take the form of an official certificate, demonstration of skill or previous work samples. All RPL applications should be submitted four (4) weeks before the course commencement date. Later applications may be accepted, but credit cannot be given for units in which the applicant has remained enrolled past the date for withdrawal with refund of fees (Domestic Students: census date). To formally apply for RPL, you will be required to complete an RPL Application Form and submit it to HETC along with sufficient evidence to support your claim for the competencies being assessed. The actual evidence submitted for RPL must be posted or hand delivered. Faxed evidence is not recommended due to the risk of unclear or lost data. Original information is preferred but not essential. A mutually agreeable time will be arranged between you and a HETC Trainer/Assessor for individual assessment and/or to discuss the results. Please note that there is a fee attached for the RPL procedures. For more information, please email [email protected]. Credit Transfer HETC recognises the AQF qualifications and Statements of Attainment issued by other Registered Training Organisations (RTO). Students who have already acquired an officially recognised qualification or Statement of Attainment or Statement of Results for one or more Units of Competency may apply for Credit Transfer for those units. Students who wish to gain credit for already acquired training must formally apply by completing a Credit Application Form and bring their qualification and/or Statement of Attainment to a HETC representative to be sighted. HETC may contact the issuing institution to verify the authenticity of the document and the results contained. Once the Credit Transfer is approved, these units will not need to be undertaken. However, students must enroll into the unit and attend classes until the decision regarding Credit Transfer is made. An AUD $250 administration fee per unit may apply. These fees are non-refundable. International Students: RPL/Credit Transfer will reduce the duration of your course, therefore affecting the conditions of your visa. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 34 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Refusal and Cancellation of Enrolment HETC may cancel the enrolment, refuse to enroll, or refuse to re-enroll a person/student for the following reasons: Misconduct (see Misconduct Policy on www.hetc.edu.au or contact the Academic Director); Failure to satisfy the minimum academic/entry requirements for courses chosen, including failure to provide sufficient supporting documentation; International Students: Failure to enroll by the end of week 2 of the term; International Students: Visa cancellation; The student has gained admission to HETC by misrepresentation, falsification of documents or other fraudulent means; Failure to fulfill the normal admission or enrolment requirements; International Students: Non-payment of tuition fees Domestic Students: Failure to submit a Request for VET FEE-HELP assistance form by the census date or; Other reasons as deemed by the Principal. Statement of Academic Record A full Statement of Academic Record will be issued at the time of graduation or withdrawal from HETC. At the end of each study period, results for current students summarising their performance in the most recent study period will be posted to the Student Portal. This report will provide details of units studied and results expressed as a percentage and/or grade. Student results will be retained as HETC records for a period of 30 years. Award On completion of a Diploma, students will be issued with an award, which is nationally recognised. If students cannot attend the graduation ceremony, they can collect their award, or have it be mailed upon request. Statement of Attainment A ‘Statement of Attainment’ listing all the units successfully completed is available to any student who has not completed an award/qualification. Examination and Assessment Examinations and assessment will be conducted during and at the end of each study period under supervised conditions. Not all units/courses will contain exams, and assessment CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 35 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 methods may differ from course to course and unit to unit. Please see your unit guide or contact HETC for more information. Supplementary Examinations HETC offers supplementary examinations. Students must hand in a written application request to the Academic Director and HETC will consider whether or not supplementary examinations should be granted to the student. Students who do not successfully complete an assessment item at their first submission will be allowed a second submission. Second submission dates vary, so contact your trainer or HETC’s Academic staff for more information. Deferred Tests and Examinations If a student misses an examination because of exceptional circumstances, the student must contact HETC within two (2) days and must follow this up with a written explanation of the above together with all available documentary evidence supporting the reason for absence. Deferred tests and examinations are conducted at the discretion of HETC and only as a consequence of serious illness or extraordinary personal circumstances which have the potential to significantly affect student performance. Applications for deferred tests and examinations must be received with supporting documentation no more than two (2) days after the date of the test/examination. Application forms are available in the front office or through email or on our website. Once the application is completed, an appointment needs to be made to see the Academic Director. Note: There is no guarantee that the application will be approved. Payments Fees and Charges International Students: Students are required to pay the fees for their training as per the signed Letter of Offer. Should a student cancel or withdraw, they may be entitled to a refund as detailed in our Refund Policy. Domestic Students: Eligible domestic students deferring their fees via VET FEE-HELP are required to submit their Request for VET FEE-HELP assistance form by the first census date of their course. Failure to do so means students will become liable for the course’s tuition fees. VET FEE-HELP students should refer to the separate Refund Policy for VET FEE-HELP Enabled Courses on www.hetc.edu.au for refund information. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 36 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Management of pre-paid fees (fees paid in advance) HETC operate a refund account into which fees received from students paid in advance are held until such time as these fees are due. When these fees are due, they are transferred into HETC’s trading account. For all fees, both overseas and local students’, HETC’s accounting procedure is to place any prepaid amounts into a liability account until such time as the fees are payable, and the amount is drawn down into the income account. The Chief Executive Officer has the ultimate responsibility for authorising such transfers and draw-downs. Other Charges RPL/Credit application $250/unit Replacement of academic record $30 Payment Methods HETC accepts the following methods of payment for fees and charges: • Direct Deposit Payment Fees can be directly transferred into HETC bank account as follows: Commonwealth Bank of Australia Account Name: “Harvest Education Technical College” or “HETC” BSB: 064 162 Account Number: 10719039 • Payment in Person Payment in person can be made by bank cheque or EFTPOS at HETC campuses. Credit card payments incur a 2.24% surcharge. Interruption of Studies Refer to the Deferring, Suspending or Canceling Enrolment policy for more details. International Students: Deferral/suspension of studies may affect your student visa. Approval will be given only in the following circumstances: Serious illness (supported by a medical certificate); or Compassionate grounds (beyond the control of the student); or Misbehavior by the student When the suspension or cancellation of enrolment is not initiated by the student, HETC will inform the student in writing and notify the student that he or she has 20 working days to access HETC’s Complaints and Appeals process. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 37 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Student Code of Conduct Please refer to Misconduct Policy for more details. HETC provides quality education and training to clients who are encouraged to strive for excellence and attain their personal goals. HETC acknowledges and accepts that unacceptable student behaviour can have a negative impact on the work performance of other students and clients. At HETC, all students, clients, staff, visitors and contractors are expected to behave in a polite and considerate manner when dealing with other students, staff and members of the general public. Students, clients and staff at HETC have a right to work and study in an environment free from the following: Harassment; Discrimination; and Threatening behaviour/bullying. Students, clients, and staff at HETC have these responsibilities: Respect the rights of others; Respect social differences and diversities; and Respect the privacy and confidentiality of others. Students and clients can have these expectations of the staff at HETC: Treat all people in a fair, equal and non-discriminatory way; Be professional in the administration of their duties; and Be above reproach in the areas of honesty and integrity. Students and clients have these responsibilities: Observe class rules set by the Trainers/Tutors; Behave in a manner that does not interfere with the learning of others; Conduct themselves in a responsible and professional manner while attending classes or on work experience; and Obey any reasonable request by a College staff member. Unacceptable behaviour: Discrimination, harassment, abuse and physical assault; Intimidating and/or threatening behaviour; Making racist or sexist comments; Behaving in a disruptive manner such as swearing, yelling or using offensive language; Endangering the safety of yourself or others; Socialising publicly and/or privately with staff whilst enrolled as a student unless at an event organised and/or approved by the Academic Director; Breaching relevant State and Federal Laws, e.g. Workplace Health and Safety; Selling, using, distributing and/or being in possession (under the influence) of drugs while attending classes/work experience; Selling, consuming, distributing or being under the influence of alcohol while attending classes/work experience; CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 38 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Directly or indirectly engaging in any activity which could by association cause HETC public embarrassment or other damages; Willful damage to or theft of HETC property, or property entrusted to HETC’s care; Accessing, storing, processing or transmitting any information deemed to be threatening, obscene, pornographic or harassing in nature; Failure to abide any trainers/supervisors/managers’ reasonable request and/or direction; Unauthorised use of HETC intellectual property including College name, logo, training manuals/materials, trademarks, designs, confidential information and copyright material; Speaking languages other than English in classrooms. Leaving rubbish in classrooms or around campus, e.g. carparks/stairs. Remember: rubbish belongs in rubbish bins! Smoking inside campus buildings/classrooms or within 4 metres of a campus entrance. Smoking is not allowed in carparks and the landlord has the right to fine students up to $200. Academic Conduct – Intervention Strategy Students are required to perform academically well in units/subjects in order to maintain enrolment. Students must be deemed ‘Competent’ in a minimum of 50% of each study period’s subjects to maintain enrolment. Students will be counseled and advised to take additional tutorial classes to improve performance if needed. These additional tutorial classes will not incur any extra cost. The Diploma Qualification program is thus considered extended. Normally, Trainers/Tutors will verbally communicate with the student of their academic non-competency during the study period and advice the student to seek assistance in Support Services. Warning letters will be sent to student if the student is found to be non-competent in their mid-study period examinations/final examinations and have not followed the Trainer’s advice or utilised any of HETC’s support services. Breaches of Code of Conduct Where behaviour is unacceptable, disciplinary action may be taken. This action may consist of but is not limited to the following: Excluding and/or refusing entry to a classroom if the behaviour is disruptive or dangerous; Suspension of studies by the Principal/Academic Director; Expulsion from HETC by the Principal/Academic Director; and in cases of criminal behaviour, the police will be notified. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 39 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Refer to “Disciplinary Procedures” below for further information on managing breaches of the student code of conduct. Trainers/tutors are responsible for setting the standards within a learning environment and upholding the principles of equal opportunity. They may not be aware that an individual’s behaviour is making participation difficult for other students. If you feel that you are being subjected to any breaches of this Code, by any person, please bring this situation to the attention of your Trainer/trainer. This person will have information about HETC’s Complaints & Appeals Policy and Procedure that can assist in resolving these issues. If you feel further action is required, contact the Academic Director. Disciplinary Procedures In the case of misconduct by a student on the premises, a member of staff may immediately suspend the student from attending the class/learning activity for a period not exceeding 8 hours. The staff member issuing the suspension will advise the Academic Director immediately and complete a student report. The Academic Director will advise the student of the reason for suspension and will give the student reasonable opportunity to be heard in respect to the misconduct. At this point, the Academic Director will have the following options: • Modify or dismiss the charge; • Reprimand and warn the student against repetition of the breach of discipline; or • Recommend that further action be taken. The Academic Director will, upon receiving notification, review the decision and circumstances within 7 days to decide on the following options: • Modify or dismiss the charge; • Expel the student; or • Take further action as deemed appropriate. Disciplinary Appeal Process If the student wishes to appeal against the decision made, they must complete a Complaints/Appeals Application Form within 20 days of the decision being made. The appeal will be dealt with in accordance with the HETC’s Complaints Policy and Procedure. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 40 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 College Attendance Rules Please refer to Monitoring Attendance Policy for more details. 1. Students are expected to phone HETC if they are absent from class for any reason. 2. Absences must be supported by a doctor’s certificate. 3. An international student who does not attend HETC for 80% of their scheduled classes will be reported to DIAC and the consequence will be a termination of the granted visa. HETC will first send out warning letters and if student does not improve their attendance record during the study period (i.e. attendance is still below 80%), HETC will then report that to DIAC. 4. Strict attendance records are maintained by HETC with the following methods: Sign on/off sheets Record of late arrivals, early departures and missed classes Record of daily absences as advised by students Class rolls 5. All students are required to be on time for classes. Latecomers are prone to disturb and interrupt lectures and other students. 6. To show courtesy to teaching staff and other students, mobile phones must be switched off during classes. Calls may be made during break times unless it is an emergency. It must be stressed that it is the student’s responsibility to attend all time-tabled classes and it is expected that all personal activities take place outside College hours. Modes of Study Students are provided with training manuals and textbooks throughout their course. Students should be responsible for their own training manual as it will not be replaced in case of loss or damage. Note that students will have to pay for textbooks and these fees are not covered by the tuition fees. Class In this mode, the student attends HETC for a scheduled course, during which a qualified Trainer/Tutor leads the class step by step through the topic using a manual, projects and exercises. The size of the class is normally 8 students per classroom per trainer/tutor at a time. Homework HETC provides weekly homework exercises for the student to work through at their own pace. Once the weekly homework is completed, the student submits the assessment to HETC for marking. During working hours, HETC has a telephone and email help-desk service to provide assistance to students. Please note that all students are expected to complete these weekly homework exercises, as it is a way for HETC to monitor students’ CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 41 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 progress and performance. Distance Education / Online Learning Distance learning or/and online learning may be included as a part of your course. Distance education/online learning requires students to study and learn independently with assigned and allocated learning materials such as textbook chapters or extra handouts. Students need to submit studying notes or/and homework in the next lesson to prove that they have been studying the materials assigned. In addition, if online learning materials are assigned to students, online participation and progress reports will be produced. Support and Counselling Services Attached at the end of this handbook is an information sheet which lists the name(s) of HETC personnel whom you can approach if you have any queries while studying at HETC. For many students at HETC, it is their first experience of studying in a College environment. The skills taught at school can be quite different from those required in diploma or advanced diploma courses or other courses. In addition, there are many students for whom English is their second language. Therefore, HETC offers programs to assist students to develop both the academic and language skills necessary to succeed in their studies. These programs provide an opportunity for students to build on the skills they learn in their core units and will assist them in their preparation and presentation of assignments. To access any of the following support services, students can contact either Student Services, Registrar at HETC or their Trainer. Email: [email protected] Phone: 07 3344 1922. IMPORTANT INFORMATION: Please note that ALL tutoring and supporting services outside the 20 training hours are FREE of charge within training and assessment periods, but NOT during holiday periods. Firstly, students will be given all information about their assessment at least a few days before the actual assessment week, this means that they have all the time within the study period (training and assessment periods) to seek FREE support and assistance. If students choose not to seek support or assistance, even after HETC’s academic member(s) have consulted them, and fails the exam(s) during the assessment weeks, then they will need to pay for the extra tutoring support which will be conducted during the holiday periods. However, students can seek for FREE tutoring support during the coming study period training and assessment periods. Study Skills Program This program will help students to become more aware of what is expected of them at College and the strategies which will help they learn best. The program will help students to manage their time efficiently and revise for exams. Key reading and writing skills are CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 42 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 also taught, including critical reading and note-taking, essay and report writing. Students will also learn about researching skills and how to reference correctly. This is essential if students wish to be part of an academic community and to avoid plagiarism. The class is free and there are no tests or examinations. English Development Program (EDP) This program focuses on developing speaking and writing skills. Students will revise grammar and sentence structure, paragraph writing, essay writing and report writing. These skills are taught within context and students will be given models of writing and strategies for developing their speaking and writing skills. A communicative approach to teaching is adopted so students will have opportunities to interact with other class members. Trainers will provide students with feedback on their writing and this will enhance their performance in assignments. The class is free and there are no tests or exams. Individual Assistance Students can also obtain individual help with the preparation and presentation of assignments, referencing, languages skills and general study skills. However, we will not merely edit your assignments. The main aim of this assistance is to provide you with advice on improving them. Individual assistance also involves helping students with accommodation issues and talking to students about attendance requirements. This support service is free and there are no tests or exams. More information about these programs and the schedule is available from the Academic Director. Welfare, Language and Cultural Assistance International Students studying in Australia may struggle with culture shock, language and general welfare issues. Additionally, HETC is a multicultural environment and all students should try to be culturally aware at all times. To assist students with these matters, HETC will make information available at orientation workshops, through printed booklets and/or flyers. Students may also consult with HETC’s Academic Director on a one-on-one basis to discuss and receive assistance with his or her struggles. All assistance related to the welfare, language and cultural assistance is free-of-charge. Literacy and Numeracy Students need satisfactory literacy and numeracy skills to complete the course. Students who feel that they require literacy or numeracy support are encouraged to inquire at enrolment. A formal Language, Literacy and Numeracy test may be given to identify these difficulties depending on the qualification. HETC have professional language, literacy and numeracy staff at HETC to assist students who may require additional support. Where it is CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 43 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 considered that a student requires additional support throughout their course, they will be referred to an approved training provider for literacy and numeracy support. Please contact Academic Director for more details. This service is free. Developing Academic Writing Skills The best way to for students to ensure that they do not plagiarise is to learn the skills of academic writing, including paraphrasing, quoting and referencing. These skills take time to develop; therefore, it is important that students obtain help in learning these skills and allow time to prepare for assignments. Please see the Academic Director for more details. There are several ways in which students can gain assistance with developing their academic writing, research and study skills: 1. Ask the Trainer/tutor for assistance. 2. Enroll in Study Skills. These are a series of free classes offered at HETC. 3. Access the Referencing Guides from the HETC library and can be sent through email. 4. Seek assistance from the Academic Director. Students can make an appointment at HETC reception or contact her via email or phone. Communication HETC relies heavily on electronic mail (email) to communicate with students or staff. Students should ensure that they have provided HETC with their current email address and check it on a regular basis. By signing the last page of the enrolment form, students have agreed that they will communicate with HETC via email. Additionally, students should be aware of the settings of their email account (for instance, Hotmail accounts sometimes send emails to the ‘junk mail’ folder if the sender is unrecognised). International students are considered non-compliant if their contact information with HETC, including email addresses and phone numbers, is incorrect and may have their visa cancelled (by DIAC) if they are not contactable. It is every HETC student’s responsibility to read news and information from HETC. HETC’s emailing system Sometimes, lecture notes, tutorial questions, other learning materials and announcements may be sent through email. Therefore, students must check their emails on a regular basis to keep themselves informed of all course-related materials. Change of Address/Email Students must immediately advise HETC of any changes to mailing, email and contact addresses in Brisbane and overseas, if applicable. For international students, it is also a mandatory requirement of DIAC and OSHC that they are notified at least two working CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 44 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 days in advance of any change of address. It is HETC’s duty as an education provider to keep a register of correct addresses, but it is the student’s duty to report any changes (both local and overseas). Students must come into the office and inform our reception of the change of address. Homestay accommodation Please refer to Homestay Information and Application form for Students for more details. HETC operates its own Homestay program where international students are welcomed into homes of carefully selected Australian host families. Homestay accommodation is available for all students under the age of 18. Students who are under the age of 18, who are not living with their parents or nominated relative, may register with HETC’s Homestay. All Homestay accommodation arrangement for students under the age of 18 must be approved by HETC. Host families undertake Duty of Care for students living with them. HETC provides all students under the age of 18 with a secure, caring and nurturing family lifestyle that assists with them living in Australia enabling them to grow and develop during their time studying abroad. Homestay consists of a variety of family environments including married couples (with or without children). All families are police checked and inspected by HETC’s Homestay Co-ordinator. Living with an Australian family can be an invaluable part of an international student's learning experience in Australia. Students and host families can learn about each other's cultures and lifestyles. HETC interviews all Homestay families, which will provide accommodation services to the unaccompanied child, and inspect their houses prior to student placement. Homestay students are provided with accommodation including all meals, and their own bedroom and study facility such as study desk, chair, lighting, etc. All Homestay families will provide safety and security in a well-supervised environment for the student. The Homestay families are also responsible for picking up the student upon his or her arrival. Homestays are normally located close to the campus. HETC matches students to families with similar interests, always ensuring a safe supportive family environment. Students have their own room or can share with other students. Host families provide three meals per day and assistance is given with basic needs, such as laundry and cleaning. Parents who prefer students to live with a close relative or family friend must provide written consent. They must be of good character and over the age of 21. (Please refer to DIAC website for details - www.immi.gov.au) CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 45 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Other accommodation options Students not wishing to use Homestay, and who are over the age of 18, are required to find their own accommodation. Housing options include: Share accommodation: your own bedroom in a shared flat or house which generally involves sharing rental, Electricity/gas and phone bills. (Prices start at about $100/week.) Private board: Your own bedroom, usually in family home, meals included. (Approx. $200/week.) Renting a flat: Single bed/living room with its own basic kitchen, and often a shared bathroom. (Approx. $150-200/week.) Renting a house or flat: One or more bedrooms, a kitchen, bathroom, living area, and usually laundry. (Approx. $350 for a 3 bedroom house.) Please note that these prices will vary with time. Please go to www.realestate.com.au for more information and prices on renting. Assessment and Examinations – Rules and Guidelines The following assessment and examination rules and guidelines apply to all students of HETC. It is the student’s responsibility to read, understand and abide by these rules and guidelines. 1) All assessment items in a subject or unit must be successfully completed to qualify for the issue of a Statement of Attainment for that unit. 2) All units or subjects that make up a qualification (e.g. Certificate or Diploma) must be successfully completed to be awarded the qualification. 3) All assessment items must be your own work. The trainer will not accept work that is copied from another student or other sources without appropriate referencing (plagiarism). Your trainer will advise you on correct referencing procedures. Acts of plagiarism may incur penalties ranging from assessment mark reduction (including a mark of zero), a grade of ‘Not Yet Competent’ for the subject or unit, or other disciplinary action decided upon by HETC. Whether plagiarising a published source or a fellow student’s work, disciplinary action may result in automatic expulsion from HETC. Please refer to the Plagiarism Policy for more details. 4) Aiding and abetting with respect to cheating and plagiarism may lead to automatic expulsion from HETC. 5) Cheating during examinations or at any other time is not tolerated. Cheating may incur a mark reduction (including a zero mark), a grade of ‘Not Yet Competent’ for the subject or unit or other disciplinary action (including expulsion) decided upon by HETC. 6) Completed assessment items may not be accepted if tuition fees are outstanding. 7) In the event that a student has difficulty in completing assessment items by the due date, they should, prior to the due date, make an appointment with the trainer (outside CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 46 Harvest Educa tion Technical College 8) 9) 10) 11) 12) 13) 14) 15) 16) 17) CRICOS Code : 03243A RTO Code: 31671 normal class time) to discuss alternative arrangements. A Deferred Exam/Assignment Application Form must be completed and forwarded to the class Trainer at least 2 days before the due date of the assessment. A medical certificate or other supporting evidence should be attached to the form. The request will be approved/not approved by the Academic Director and a copy of the form indicating this will be returned to the student. If the request is approved, a copy of the approved form must be attached to the assessment item. If it is not attached, the assessment will not be accepted. Any student who unsuccessfully completes an assessment item is entitled to a re-sit. The student may be granted 1 week only from the date of notification of their result to complete the re-sit. The trainer will notify students of all due dates. Students are entitled to one re-sit only, in accordance with HETC policy. The student has full responsibility to make arrangements for a re-sit or follow trainers’ requirements. Any re-sit usually will be completed outside normal class time. HETC has full discretion with respect to assessment extensions, reset assessments and overall assessment procedure. Re-sit assessments and re-sit examinations will not be given a marking priority. Trainers are instructed to mark initial assessment items and initial examinations prior to marking re-sit examinations and re-sit assessments. For subjects that incorporate assessment through formal examination, students must furnish a written statement if they are unable to attend the scheduled examination. A doctor’s certificate and/or other supporting evidence must be attached. The written statement must be received by HETC prior to the examination or other arrangements made. Failure to supply this information will result in an automatic failure for the subject. The student will be notified if alternative arrangements can be made. Only one opportunity will be granted to sit for the second examination. Should an incident occur on the day of the examination which prevents the student from attending the examination and which is beyond the student’s control, it is the student’s responsibility to contact HETC as soon as possible so that alternative arrangements may be made. HETC still requires a doctor’s certificate or other evidence to substantiate the absence. Only one opportunity will be granted to sit for the second examination. Students who sit for and receive a determination of ‘Not Yet Competent’ for a formal examination may be provided with an opportunity to take one re-sit examination. In such cases, the awarded mark for the re-sit examination will be adjusted to reflect the ‘second chance’ granted. After the two examinations, no further opportunity will be provided for a re-sit examination. If HETC considers at any time during a study period that a student is at risk of being “Not Yet Competent’, HETC will take steps to assist them in improving their academic results. Students are encouraged to tell their trainer, or contact HETC’s Student Services staff if they are experiencing difficulties in their studies. If HETC considers that a student will not complete the course in the duration of their student visa, HETC will also put in place an action plan to help them improve their studies. Any student who fails to meet visa requirements for academic performance will have their enrolment cancelled and Department of Immigration and Citizenship (DIAC) notified via PRISMS. If a student fails or demonstrates competency below 50% of the CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 47 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 subjects in a study period for two consecutive study periods, HETC will notify the student that he or she is going to be reported to DIAC. HETC Plagiarism Policy Plagiarism means presenting the work or property of another person as one’s own, without appropriate acknowledgement or referencing and can include the following: 1) Copying of another student's or author's exact sentences, paragraphs, or creative products (i.e. drawings, graphics) without clearly indicating that you are making a direct quote and/or without giving a reference (includes copying from books, articles, thesis, unpublished works, working papers, seminar and conference papers, internal reports, Internet, lecture notes or tapes); 2) Trying to put other's ideas into your own words by changing only a few words without clearly referencing the original source. A Trainer may decide, as the words are almost the same as the original, that this is plagiarism, even if a reference is given; 3) Writing or presenting your own version of another person's work (including words, music, computer source code, creative or visual artifacts, designs or ideas) or research data without clear referencing; 4) Submitting work which has been written for you by someone else; 5) Copying and submitting another person's work as if it were your own. If a student lends an assignment to another student and the assignment is copied and handed in by that student, then both students will be penalised; 6) Copying computer files in whole or in part without indicating their origins; 7) Copying and submitting another student's work, wholly or partially, by a process of mechanical transformation, e.g. by changing variable names in computer programs; or 8) Submitting work completed in a group as if it were the work of an individual student. Where any of the above examples of plagiarism are detected in a student’s work, penalties will apply. These penalties may vary depending on the nature of the plagiarism. If it is considered to be unintentional, then most likely this will result in a loss of marks. However, if it is considered to be intentional, as in the case of deliberate copying or submitting other students’ work, this is likely to result in zero marks. Please contact your Trainer for more details about avoiding plagiarism. Grades Grades of assessment will be as follows: Overall, the grades will be categorised into two major outcomes, competent or not yet competent. To achieve competency, students need to prove that they are competent in all of the knowledge and skills learnt in class. On top of these two grades, HETC also uses a Descriptors Grading System. Where the percentage mark is within the range as shown CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 48 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 below, the grading system will return the following grades: 4 – Pass, 50% - 64% and the unit has been passed without supplementary assessment or without a pass having been conceded. 5 – Credit, 65% - 74% and the unit has been passed without supplementary assessment or without a pass having been conceded. 6 – Distinction, 75% - 84% and the unit has been passed without supplementary assessment or without a pass having been conceded. 7 – High Distinction, 85% - 100% and the unit has been passed without supplementary assessment or without a pass having been conceded. C – Competent. F/NYC – Fail/Not Yet Competent, all compulsory work has been submitted but one or more essential components have been deemed failed. This Grade shall apply in all such cases, irrespective of the percentage mark. D – Deferred, where a Board of Examiners has granted a deferred assessment under the conditions of the Deferred Assessment within this procedure. A student granted a deferred grade is still deemed to be an enrolled student in that unit. W – Withdrawn, where a student has been withdrawn from a unit after week 4. DNC - Did Not Complete, where the percentage mark is within the range of 00-99 and the student attended one or more lectures or tutorials but did not attend the final examination, submit all the required components of work or apply for deferred assessment. DNA - Did Not Attend, where the student has enrolled in a unit but has not attended any lectures, tutorials or submitted any required work. The DNA grade is a failing grade (as there is no percentage mark associated with a DNA grade, a unit with a grade of DNA cannot be included in the calculation of a student’s study period weighted average). NYC - Not Yet Competent EX – Exemption, where a student has been given an exemption for a particular unit. Note that this ranking system does not apply to English qualifications. Please contact us for more details. CRICOS Code : 03243A HETC Student Handbook v10.11.2014 (c) H ETC 49 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 ASSIGNMENT GRADE DESCRIPTIONS All trainers use the Assessment Tools sheet for marking. Each requirement has a different weighting. Grades Pass Credit Assessment Tools Ticked all boxes in the Assessment Tools (e.g. Answered all questions in the assessment and all parts of each question accurately) Examples and ideas (40%) - Had 1, 2 or 3 - Lack of applicable and references. up-to-date examples and - Some research results additional examples are do not directly link to repeats. assessment - Some examples are requirements. relevant but some do not - Most references are directly address the online websites. assessment There is lack of wide requirements. reading. - Examples and research - Lack of in-depth were provided only analysis of the topic. when the assessment requirements requested for it. Formatting and presentation (10%) Achieved some of the following: - Times New Roman, font size 12, line spacing of 1.5 or 2. - Reference format mostly accurate.(Either Harvard or APA, but student should stick to ONE style) - Headings may not accurately reflect the content of the paragraphs. - May not have followed the word limit e.g. plus or minus 30%. Language and explanation (20%) - Presented relevant main ideas but lack in-depth analysis. - Logically organised information and ideas and there is clear progression throughout. - Paragraphs may not flow well. Ticked all - Had more than 4 or 5 Achieved most of the - Presented relevant Research (30%) - Around 50% of CRICOS Code : 03243A v10.11.2014 50 Harvest Educa tion Technical College Distinction CRICOS Code : 03243A RTO Code: 31671 boxes in the Assessment Tools relevant references. - Most of references are from books and websites. - Evidence of some outside of text reading. assessments contained additional examples and ideas. E.g. out of 10 questions 5 questions had an additional example in it. Ticked all boxes in the Assessment Tools - More than 6 or 7 - Around 70% of correct references assessments contained - Most of references are additional examples and from books ideas. E.g. out of 10 questions 7 questions had an additional example in it. following: - Times New Roman, font size 12, line spacing of 1.5 or 2. - Reference format are mostly accurate. - Most headings reflect the content of the paragraphs. - May not have followed the word limit e.g. plus or minus 30%. Achieved nearly all of the following: - Times New Roman, font size 12, line spacing of 1.5 or 2. - Reference format are accurate. - Headings accurately reflect the content of the paragraphs. - Have followed the word limit e.g. plus or minus 20%. main ideas and provided some analysis of the topic. - Logically organised information and ideas and there is clear progression throughout. - Paragraphs flowed well together. - Presented relevant and up-to-date ideas and included in-depth analysis of the topic. - Logically organised information and ideas and there is clear progression throughout. - Used sufficient range of subject related vocabulary to demonstrate wide understanding of the CRICOS Code : 03243A v10.11.2014 51 Harvest Educa tion Technical College Ticked all boxes in the Assessment Tools High Distinction CRICOS Code : 03243A - More than 7 correct references - It contains books and journal references RTO Code: 31671 - More than 80% of assessments contained additional examples and ideas. E.g. nearly every assessment question had an additional up-to-date example or research to back up its proposed statements and ideas. Achieved ALL of the following: - Times New Roman, font size 12, line spacing of 1.5 or 2. - Reference format are all accurate. - Headings accurately reflect the content of the paragraphs. - Have followed the word limit e.g. plus or minus 10%. - - - - - topic. Presented relevant and up-to-date ideas and included in-depth analysis of the topic. Logically organised information and ideas and there is clear progression throughout. Used a variety of complex subject related vocabulary to demonstrate wide reading and in-depth understanding of the topics. Explanations directly answer the assessment requirements. Answers are clear, precise and convincing. CRICOS Code : 03243A v10.11.2014 52 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Academic Progress Progress Requirements The Department of Immigration and Citizenship (DIAC) maintains the view that if an international student holds a student visa they should be attending class, studying and passing their units. Therefore, one of the conditions of an international student’s visa is that the student must make satisfactory academic progress. This is partly defined by the fact that students are required to complete their course within the period stated on their CoE (which corresponds to the period of the course as per CRICOS registration). Students with a history of poor academic results must be reported to DIAC by HETC. Students should note that any failed unit means academic progress is poor, though every case is different for a variety of reasons. Students would not be reported (for poor progress) where extenuating circumstances prevail (such as extended illness, family crisis, etc.) A student’s academic progress is finalised at the end of each study period once results are released, unless a legitimate appeal is underway (see Complaints and Appeals Policy). Before a student is reported to DIAC, they are granted the opportunity of an interview with HETC Academic Staff to appeal against their case. If a student is due to be reported to DIAC for poor progress at HETC, they should meet with the Academic Director to discuss the process and their obligations. Should they wish to re-enrol at HETC for the upcoming study period, they should carefully review the HETC Refund Policy. Returning late to studies in the following study period due to being previously reported will not be considered an acceptable reason. Unsatisfactory Academic Progress A student who fails 50% of their units in any given study period will be at risk of not completing their course in the specified time and will be warned and counseled accordingly. Furthermore, a student who fails more than 50% of their units may receive a final warning directly. Any student who fails 50% of their units a second time will be given a final warning and counseled accordingly. HETC reports students at the conclusion of ‘as soon as practicable’. HETC will issue an Intention to Report letter for students who have not achieved satisfactory course progress for TWO units or more in TWO consecutive terms and students have not made a successful appeal against this assessment. For example, students who have failed two units for two consecutive terms will be issued an Intention to Report letter via email or in person. The letter will inform the student that he or she is able to access HETC’s complaints and appeals process and that the student has 20 working days in which to do so. The reporting only occurs once any appeal processes have been finalised, including external appeal. CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 53 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Additional Poor Progress Intervention HETC Trainers/Trainers identify students at risk of failing throughout the study period by completing a feedback form, highlighting issues such as poor attendance, poor attitude, inappropriate behaviour, continued lateness, significant failure in internal assessment(s), or poor language/study skills. Once a student is identified as ‘at risk’, academic staff at HETC will request an interview with the student to counsel them accordingly. A number of options are available to the student: drop a unit, change course, attend free support classes or workshops, or receive tutoring. Note, one-on-one tutoring is available at HETC; however, students will need to pay for these tutoring sessions at extra cost if they wish to receive tutoring during holiday periods. This is not included in the course fees. Satisfactory progress is an important element of a student’s success and as such HETC will attempt to alert students should they be at risk of failing or being reported to DIAC. In the event that progress is considered unsatisfactory, formal warnings (written notice) may be issued to students by mail, portal messages and/or email. A student who fails 50% of their units in any given study period will be sent a warning. Any student who fails 50% or more of their units on a second occasion will be given a final warning and counseled accordingly. Students who receive notification of poor progress are required to have an interview with Academic Staff, e.g. Trainer/Tutor or Academic Director or Student Services Manager, so that study options can be discussed and the student can get back on track. Students should note that satisfactory progress is ultimately their responsibility. Student enrolment may be cancelled in the event that a student does not respond to warnings issued. Students should refer to the HETC Monitoring Course Progress and Attendance Policy on the HETC website for more information about academic progress. The student who has not achieved satisfactory course progress will be notified by HETC in writing of its intention to report the student. The student then has the right to access HETC’s Complaints and Appeals process within 20 working days. Where the student has chosen not to access the Complaints and Appeals processes within 20 working days, has withdrawn from the process, or the process is completed and results in a decision supporting HETC’s original decision, then HETC will notify the DIAC through PRISMS of the student not achieving satisfactory course progress as soon as practicable. Issuance of Qualifications and Statements of Attainment The qualification or statement of attainment will be issued within 21 days of the following conditions being satisfied: (a) HETC is satisfied that the student has attained the skills and knowledge required for its issue or recognises that the student as having the skills and knowledge required for its issue; and CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 54 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 (b) The student has paid all fees payable by the student to HETC. (HETC can withhold a qualification or statement of attainment if a student has outstanding fees.) No student will be promised early issuance of their qualification or statement of attainment. Issuing of results for a Unit will be posted at a suitable time by the class trainer/tutor. This will usually occur 2-4 weeks after the subject has concluded. Campus Facilities Please refer to the HETC Facilities document for more details. Internet and Computer Use - Terms and Conditions The following rules are to be observed by all students of HETC: 1) THERE IS TO BE NO FOOD OR DRINK CONSUMED WHILE USING COMPUTERS. Bottled water ONLY (with the lid tightly fitted) may be kept on the floor or in your bag. 2) When completing a current session, all students MUST log off at the end of that session. To log off, select START, SHUT DOWN and click on LOG OFF. 3) No student is to shut down the computer except as outlined above. A virus scan is timed to run on the entire system and this can only be completed provided all computers are turned on. Other maintenance may also be carried out after hours. 4) Please do not attempt to fix or adjust the computers, printers or other equipment. Report all faulty terminals to your trainer or any staff member. 5) Do not change any setup or display features of the computer. 6) Leave computers neat and tidy – place all rubbish in the bin provided, straighten up the terminal/keyboard/mouse and push your chair in. 7) The internet may be used for research and personal use. Students must use the internet/computing facilities solely for legal and ethical purposes. These purposes are to reflect the high moral and ethical standards of HETC. Users are reminded of the legal issues associated with publication of certain or illegal material, in particular defamation and/or defamatory material. Downloading offensive material, using the computers for any illegal or improper purpose or for personal use during scheduled class time is not permitted and may lead to disciplinary action, including suspension or cancellation of enrolment. 8) Printing is available at the Reception area. Assessment items and other course-related material may be printed free of charge. A charge of 10 cents per page will be incurred for personal printing. 9) All printing is to be done in black and white and double sided unless absolutely necessary. Higher rates apply for colour printing, please see HETC staff for details. Fire Regulations and Evacuation Procedures Each work area and training room has a floor plan identifying fire exits. In case of fire or evacuation, staff and students are to follow the direction of the identified staff member. All CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 55 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 people on the premises are required to meet in outside the car park on Zamia Street for roll call to ensure that all people have left the building. Everyone is required to remain at that site until the all-clear by the Building’s Fire Warden is given. General Information O S HC Health cover is compulsory for international students wishing to obtain a student visa to study in Australia. HETC’s OSHC is provided by Bupa. You can obtain more information and advice about the service they provide from their website: www.bupa.com.au Making a claim If you need to see a doctor before you receive your membership card, you are required to do the following: Pay your medical treatment fee; Keep your receipt and as soon as you receive your membership card, contact your OSHC provider; and Advise your medical practitioner that you have not yet received your membership card. Please note that you are responsible for renewing your OSHC. You can choose to remain with your original provider or elect to change to a new provider. Public Transport Bus Services: Buses to HETC Sunnybank Campus are routes 130, 140, 123, and 155. These services run approximately every 15 minutes. Timetables for buses are available at: • http://www.translink.com.au • Brisbane City Council (BCC) Customer Service Centres • Queen Street Bus Station Information Centre Taxis There are numerous taxi ranks around the Sunnybank Plaza, which is a 2-minute walk from the Sunnybank Campus and in shopping centres in the suburbs. Taxicabs are expensive and on average charge $1.82* per kilometer as well as an initial charge of $2.80 to $4.00* during the day. *subject to change ** Late night charges are higher. Fare estimators are available on taxi company websites: Black and White Cabs; Yellow Cabs CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 56 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Private Transport Drivers License You are permitted to drive on Queensland roads with your overseas license on the following conditions: Your license is valid; and Your license is in English. For more information visit www.transport.qld.gov.au 18+ Card The 18+ Card is an age identification card. However, this card can be used as a general identification. This card is available from Queensland Transport, which has branches located at: Kessels Court 567 Kessels Road Macgregor 4109 Phone: 13 23 80 or 3347 7876 If you have any questions regarding the 18+ Card, please contact Queensland Transport: Phone 3834 2011. Tax File Number (TFN) A TFN is required in the following circumstances: Start or change jobs; Lodge a tax return; Ask about your personal tax affairs; and Have savings accounts or investments that earn income - for example, interest or dividends. For more information please visit www.ato.gov.au or call the Australian Taxation Office on 13 28 61 Immigration DIAC’s address is: Ground Floor 299 Adelaide Street Brisbane QLD 4000 General Enquiries: 131 881 Opening hours: Mon-Fri, 0900-1600 (Wed 0900-1330) **Please note that it is essential to make an appointment before visiting DIAC. Work permit Students under this visa classification are allowed to work a maximum of 20 hours per CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 57 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 week. For information about how to apply for a work permit, please visit www.immi.gov.au/e_visa/index.htm and follow the instructions. Under 18 Welfare Arrangements The Department of Immigration and Citizenship (DIAC) requires that all international students who will be under 18 years of age when entering Australia on a student visa, have appropriate accommodation, support and welfare arrangements in place. There are various options available to international students under 18 to meet this DIAC requirement. One way is by enrolling in the Under 18 Supervision Program coordinated by International Student Coordinator (ISC), you may contact her (Yan CHEN) by emailing [email protected] or by calling 07 3344 1922. This program available to international students who will be under 18 years of age at the time when they enter Australia and commence their course at HETC and would need approval of their accommodation and welfare arrangements in order to meet the Department of Immigration and Citizenship student visa requirements. Students who are accepted in the program will receive a Confirmation of Approved Accommodation and Welfare (UNDER 18 WELFARE CONFIRMATION) form after they have accepted their offer of place. ISC will monitor the students' welfare through regular meetings until they turn 18 years of age, and is able provide comprehensive support and can refer students for additional assistance as required from academic staff or other services. Applications The application process for the Under 18 Supervision program is as follows: 1. Students and their parents or legal custodian must complete an Application for the Under 18 Supervision Program and return this form together with all required documents and payment of the program fee to International Student Services. 2. ISC staff will assess the intended accommodation and welfare arrangements for students enrolling in the Under 18 Supervision Program. See: Housing options 3. When ISC has approved the intended accommodation, students will receive their UNDER 18 WELFARE CONFIRMATION Obligations Arrival dates Students who are accepted in the Under 18 Supervision Program must not arrive in Australia prior to the date that care arrangements commence. ISC will consider earlier commencement of the Under 18 Supervision Program in special circumstances. Please email Yan CHEN at [email protected] for further information. Changing your welfare arrangements Student must obtain written approval from the Under 18 Program Coordinator before CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 58 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 changing approved arrangements. If students do not maintain adequate accommodation and welfare arrangements during their stay in Australia, then their student visa may be cancelled. All international students who will be under 18 years of age must register their proposed accommodation and welfare arrangements with HETC by completing an Under 18 form that is relevant to their situation. Please note that there are two types of application forms to fill in, students who are under 18 need to fill in one of the forms below that best describes your proposed care arrangements for your stay in Australia: Option 1: Application for under 18 supervision program – stay with parent(s)/legal custodian OR stay with an approved relative. *A relative can be your (step) brother, (step) sister, (step) grandparent, (step) aunt, (step) uncle, (step) niece or (step) nephew. He or she must also be over 21 years of age and of good character. (Downloadable on www.hetc.edu.au under ‘FORMS DOWNLOAD’) Option 2: Application for under 18 supervision program – students with their own accommodation arrangements assessed by HETC and enrol in the under 18 supervision program. (Downloadable on www.hetc.edu.au under ‘FORMS DOWNLOAD’) Fees The Under 18 Supervision Program fee consists of: Registration fee: AUD$200 Supervision fee: AUD$10 per night that a student will be enrolled in the Under 18 Supervision Program. Assessment fee: HETC has a list of pre-approved accommodation options for international students under 18 years of age. HETC staff must assess any alternative arrangements. An additional fee per assessment applies: Property within 5km of campus: AUD$80 Property between 5km and 10km of campus: AUD$100 Property between 10km and 15km of campus: AUD$150 Property between 15km and 20km of campus: AUD$200 To check how far a property is from HETC’s campus, go to Google Maps and get directions from Suite 9, Block A, 3 Zamia Street, Sunnybank, Australia to the address that you plan to stay at. The total Under 18 Supervision Program fee is payable in advance. The Under 18 Supervision Program fee does not include accommodation and related expenses. Students and their families will need to contact housing providers directly to CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 59 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 apply for accommodation. Any leases or other agreement relating to housing (financial or otherwise) are strictly between the student and the housing provider. Under 18 Program Refunds If a student enrols in the Under 18 Supervision Program and subsequently wishes to withdraw, they must notify the Under 18 Program Coordinator (Yan CHEN) in writing (please email to [email protected]). A full refund minus the registration fee (AUD$200) and assessment fee if applicable will be made if written notification of withdrawal is received by the Under 18 Program Coordinator before the start of care arrangements. After this date, unused portions of the supervision fee will be refunded. Please note that students are required to give ten working days notice if they are ceasing their supervision program arrangements. If the student has already paid for period of time in advance, then Homestay family will refund the amount of payment which were paid in advance. If a student who has been issued with an Under 18 Welfare Confirmation by HETC withdraws from the Under 18 Supervision Program, HETC will cancel the UNDER 18 WELFARE CONFIRMATION and notify DIAC that these care arrangements have ceased. Complaints and Appeals Policy HETC has a fair and equitable process for dealing with client grievances and appeals. The following policy and procedures are designed in accordance with the Education (Overseas Students) Act and the Education (Overseas Students) Regulations and to the Commonwealth Education Services for Overseas Students Act 2000. Please see HETC’s Complaints and Appeals Policy and Procedure document (available on www.hetc.edu.au) for a full explanation of the complaints and appeals process. 1. In the first instance, where a client feels that they are dissatisfied with some aspect of the service provided by HETC staff or contractors, it is suggested that they speak with the person in charge of delivering the service in the first instance in an attempt to resolve the problem. If your situation concerns a piece of assessment, then you should speak to your trainer/tutor; If your situation concerns your enrolment or refund, then you should speak to the Administration or Student Services Manager; and For other concerns, please see the Academic Director. 2. In the situation where a client feels uncomfortable or unable to approach the HETC staff member, they may be able to speak directly with the Chief Executive Officer/Academic Director of HETC. It is intended that the issues of concern be resolved at the lowest level with minimal impact. 3. If the situation cannot be resolved, the client is advised that they may make a formal complaint/grievance by recording their issues in writing as a formal complaint/grievance, if they so choose. Students can use a Complaint Lodgement Form, available on HETC’s website under ‘FORMS DOWNLOAD’, to make a formal complaint. CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 60 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Please note: Appeals against exam or assessment results should be submitted (together with supporting evidence) within two (2) working days of the student receiving their results from HETC. Applications for deferral or re-sit of exams must be made within two (2) working days of the exam date, and must be accompanied by supporting evidence such as a medical certificate. 4. The client will be advised both verbally and in writing of the outcome of the written complaint/grievance. The complaint will be assessed and investigate, and the complainant advised in writing of the outcome within 10 business days. 5. If the client is dissatisfied with the outcome of the complaint/grievance, the client is advised that they may make an appeal against the decision made by HETC to an independent mediator. Independent mediator contacts: Dispute Resolution Branch Department of Justice & Attorney General 13th Floor Central Courts Building 170 North Quay QLD 4000 Toll free number: 1800 017 288 The Complaints and Appeals Policy and Procedures will be given and explained to students before enrolment. Note that each complainant or appellant has an opportunity to formally present his or her case at minimal or no cost to him or herself. For example, if the normal average price with an independent mediator is $80 per hour (note that this is subject to change, please call the mediator for a direct quote), then HETC will pay 30% of the first 2 hours of consultation. 6. Students may be represented by a nominee at any stage of the complaints and appeals process. The policies and procedures above have been designed in accordance to the Education (Overseas Students) Act and the Education (Overseas Students) Regulations and to the Commonwealth Education Services for Overseas Students Act 2000. Please note the following: 1) The Director-General of the Department of Education Queensland has power under the Act to suspend or cancel the registration of a provider or a course. 2) Students concerned about the conduct of a provider may contact The Senior Education Officer of the Department of Education. The Manager, International Quality Department of Education and Training (DET) Physical Address: Floor 3, Education House, 40 Mary Street, Brisbane. Postal Address: LMB527, BRISBANE QLD 4001 CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 61 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Phone: 07 3225 2442 Email: [email protected] 3) The complaints and appeals process does not prevent a student from exercising the student’s rights to other legal remedies. Refund Policy All applicants/students must read and understand the Refund Policy and must agree to the conditions below: TERMS AND CONDITIONS Fees are referred to as tuition fees which can be defined as fees payable for tuition as officially published or provided by HETC. 1. This Refund Policy must be provided to the student prior to any payment being made. NC3.1& Education (Overseas Student) Registration 1998 7(3). 2. All refund requests, notifications of withdrawal, deferrals or leaves of absence must be made in writing. Students can hand forms and supporting evidence in person or via email. All forms and evidence should be submitted or emailed to Administration or Student Services personnel. 3. Enrolment, accommodation placement, airport reception and additional private tutoring fees are not refundable in any circumstance. 4. Any approved refund provision will be paid by HETC in the same currency in which the fees were paid, to the person who has entered into a contract with HETC, unless this is impracticable in accordance to Education (Overseas Student) Registration 1998 7 (2) (c). 5. A full refund (minus any administration fees) will be given only if a refund request is submitted at least four (4) weeks before the course commencement date. A full refund will not be given if a student’s visa renewal is rejected due to breaches of visa conditions. 6. Course fees must be paid in full before the course commencement date. Course fees will be held in the name of “Harvest Education Technical College”, (HETC), in accordance with the Education Services for Overseas Students (ESOS) Act (2000). 7. Fees are subject to change. However, fees detailed in a letter of offer issued before the date of change will be honored by HETC for the course stated on the letter of offer. 9. In the event of a visa being refused, a full refund will be processed on provision of evidence of visa refusal, provided that the refusal was not caused by a breach of visa conditions. CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 62 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 10. If a student’s visa is terminated, there will be no refund of fees for courses which have commenced. Tuition fees paid for future courses will be refunded. 11. Students repeating units will be required to pay for such units on a pro-rata basis, based on contact hours. Payment must be made prior to the commencement of the unit/s. 12. Where a person has entered into a contract with HETC and does not start the course or withdraws from the course at any time, HETC will (in addition to those fees specified in clause 3 above) retain the cancellation amounts. 13. Refunds will be paid within 4 weeks after receipt of a written application, in accordance with ESOS Act 2000 Section 28 (3). 14. No refund will be given if a person who has entered into a contract with HETC and is expelled by HETC after two weeks of study. 15. Refunds will be paid directly to the person who entered into the contract with the registered provider, HETC (RTO code: 31671), unless that person gives written direction to pay someone else. Note that the Australian legislation does not allow for a refund to be paid to an agent Education (Overseas Student) Registration 1998 7 (2) (b). 16. All applications for withdrawal, deferral or leave of absence from study, and/or applications for refund of fees must be made in writing to the Academic Manager and/or Finance Manager. Students must complete the “Suspension of Studies/Deferral/Cancellation of Enrollment Application Form” and/or the “Fees Refund Form”. Notices will not be effective until received and approved by the Academic Director and/or Finance Manager. 17. This policy does not remove the right to take further action under Australia’s Consumer Protection Laws nor does it prevent the student from pursuing other legal remedies. Students are bound by the conditions of their respective visas when changing their education provider. Students who change provider are regarded as students withdrawing after commencement of their program. 18. HOMESTAY HETC will arrange Homestay for students who are under the age of 18. For all students living in a Homestay, the following conditions apply: i. Requests for Homestay accommodation must be received four weeks prior to arrival. ii. There is a minimum stay of two weeks, which must be paid for in advance to HETC. iii. Homestay fees are payable thereon to your host family each fortnight, in advance. CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 63 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 iv. If the request for Homestay accommodation is cancelled after notification of the student’s flight details, or after the student has arrived in Australia, the first four weeks of Homestay payment may not be refundable. Extenuating circumstances will be considered if submitted in writing to the Academic Director. Students are expected to live according to the house rules of the Homestay family. HETC reserves the right to deny or cancel Homestay arrangements for students deemed unsuitable. HETC will find an alternative Homestay for a student who has a valid reason for moving. If a student requests a change of Homestay for any other reason, a further Homestay Booking Fee will be charged. 19. Airport Transfer must be booked and paid for at the same time as payment of tuition fees. The cost of transfer is not refundable if the service is not utilised by the student. When a student arrives on a late night flight, it may be necessary for the student to cover the cost of one night’s accommodation in a moderately priced hotel. 20. This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws. 21. The registered provider’s dispute resolution processes do not circumscribe the student’s right to pursue other legal remedies. 22. In the case of provider default, HETC will refund the tuition fees in full to the student within 4 weeks. However, enrolment/admin fees and any other service or resource fees are non-refundable. Notification Period Fees BEFORE COMMENCEMENT DATE More than 4 weeks $200 administration fee or Student Contribution Fee applies and FULL REFUND 4 weeks or less $200 administration fee or Student Contribution Fee applies and REFUND of 80% AFTER COMMENCEMENT DATE From Week 1 NO REFUND Overseas Student Health Cover (OSHC) Refund Policy If a student is transferring from another provider or cancelling cover, a request must be made in writing to HETC. A service charge of $55 may be incurred. Airport pickup refunds You are required to give advance notice of change of arrival date or time. If notice is given less than 24 hours before arrival, you may be charged a second airport pick up fee. For cancellations less than 48 hours before arrival no refund will apply. CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 64 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Liability HETC and its staff and representatives will not be liable for loss, damage or injury to persons or property howsoever caused, except where liability is expressly imposed by law. HETC will not be liable in the event that any service contracted to be supplied by HETC becomes impossible to supply for any reason or any cause outside the control of HETC. Education services for overseas students (ESOS) framework Please visit http://aei.gov.au/AEI/ESOS/default.htm for more information on the ESOS framework. Estimated Living Expenses For 1 person only Rent $120 - $280 per week Food $60 - $100 per week Gas, Electricity, Water, Telephone $25 - $50 per week Transport $15 - $35 per week Other (entertainment, clothing, toiletries, postage, etc): $40 - $100 per week Medical consultation $32 - $68 per visit (General Practitioner not Specialists) To get a better idea of what it costs an individual student to live in Brisbane, including food, transport, entertainment and other general living costs, go to the following websites: http://www.woolworths.com.au/ http://www.ourbrisbane.com/ and http://www.ourbrisbane.com/transport/ It is important to make sure you have sufficient funds to support yourself and any dependents during your time in Australia. For information about working while studying, please check the Department of Immigration’s website (www.immi.gov.au). To access the government’s free budget planner, please visit www.moneysmart.gov.au. If you experience financial difficulties during your studies, please let HETC know. We will CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 65 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 do our best to accommodate your needs. The following services may also help you: - Financial Counselling Australia: Call 1800 007 007 for free, independent financial counselling. - The Salvation Army: The Salvation Army provides a variety of services, including financial counselling, and emergency food and accommodation. The Care Line number is 1300 36 36 22 and is available 24 hours a day, 365 days per year. - Queensland Government Emergency Accommodation: This page has contact details for a variety of services that provide information about emergency accommodation. If you require an interpreter, please call the Department of Immigration’s Translating and Interpreting Service (TIS) on 131 450 (available 24 hours a day, 365 days a year). CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 66 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Contacts People who can help at HETC: Name Surname Position/Role Campus Email Phone Nina CHEN CEO Both [email protected] 07 3344 1922 Gary DAVIS Trainer Both [email protected] 07 3344 1922 Alicia FORD Trainer Both sunnybank @hetc.edu.au 07 3344 1922 Jacky PEI Finance and Accounting Manager Both [email protected] 07 3344 1922 John SULLIVAN Trainer Both sunnybank @hetc.edu.au 07 3344 1922 Eric ALLGOOD Trainer City [email protected] 07 3162 5365 Lucy WU Student Services City [email protected] 07 3162 5365 Melissa JOHNSON Trainer City [email protected] 07 3162 5365 Cathy LIU Marketing Personnel City [email protected] 07 3162 5365 April TARABELLA Trainer City [email protected] 07 3162 5365 Lisa WELSH Trainer City [email protected] 07 3162 5365 Rachel XIE Registrar City [email protected] 07 3162 5365 Bailey SHIM Student Services City [email protected] 07 3162 5365 Rena CHENG Administration City [email protected] 07 3162 5365 Joanne HUANG Finance and Accounting Personnel Sunnybank [email protected] 07 3344 1922 Sunyoung JIANG Trainer Sunnybank sunnybank @hetc.edu.au 07 3344 1922 Hannah KIM Marketing Personnel Sunnybank [email protected] 07 3344 1922 Jo KIM Trainer Sunnybank sunnybank @hetc.edu.au 07 3344 1922 Yvonne LEW Trainer Sunnybank sunnybank @hetc.edu.au 07 3344 1922 Ecy YOU Marketing Sunnybank [email protected] 07 3344 1922 Charissa LIM Registrar Sunnybank [email protected] 07 3344 1922 Jack MURRAY Compliance Officer Sunnybank [email protected] 07 3344 1922 Jennifer JIANG Administration Sunnybank sunnybank @hetc.edu.au 07 3344 1922 Rabind PEREIRA Trainer Sunnybank sunnybank @hetc.edu.au 07 3344 1922 Jiang TIAN Trainer Sunnybank sunnybank @hetc.edu.au 07 3344 1922 Larry WEN Trainer Sunnybank sunnybank @hetc.edu.au 07 3344 1922 Chris WOOLES Trainer Sunnybank sunnybank @hetc.edu.au 07 3344 1922 Jason YANG Academic Director Sunnybank [email protected] 07 3344 1922 CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 67 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 APPENDIX Attachment 1: ORIENTATION CHECKLIST Please complete this form and return this page to your Orientation Leader. Student (Please tick) Important Dates Continuity of Enrolment Student ID and Username Course outlines Access and Equity Policy Recognition of Prior Learning (RPL) Payments (including fees paid in advance) Interruption of studies Cancelation of enrolment Student Code of Conduct College Times and Attendance Rules Support services Assessment and Examinations – Rules and Guidelines Issuance of Qualifications and Statements of Attainment Internet and Computer Room Terms and Conditions Fire Evacuation Procedures Student Responsibilities Privacy and access to own records Terms & Conditions Complaints and Appeals Policy and Procedure Other Issues Outline and sign off as required CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 68 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Attachment 2: Floor Plan for Sunnybank SUNNYBANK CAMPUS MAP GO DOWNSTAIRS CAR PARK ZAMIA STREET ASSEMBLY AREA CRICOS Code : 03243A HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014 69 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Attachment 3: Floor Plan for City Campus (Level 8, 138 Albert Street, Brisbane) CITY CAMPUS MAP CLASSROOM 1 Student Lounge CLASSROOM 2 CLASSROOM 6 STAFF OFFICE Computer Lab Area CLASSROOM 3 CLASSROOM 4 Reception and Student Services EATING AREA RECEPTION (414X600) ENTRANCE CRICOS Code : 03243A v10.11.2014 67 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Attachment 4: Facilities at HETC Sunnybank and City 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. Leather Sofas in the waiting Admin/Waiting lounge. More than 80 chairs available Spring Water tank Printers (black laser and colour – printing costs apply) Fax line Phone lines ADSL2 internet for all students to access Computers with all course related software installed. E.g. Microsoft Office, Internet Explorer, MYOB etc. All computers are connected to the two printers and scanner White Boards Projectors TV and DVD player and Video player Large study desks. All stationeries available such as pens, pencils, writing pads, highlighters, calculators etc. Library with more than 300 books and journals. Resting room Secure cabinets to store student files Parking and toilets on the premises Electronic Textbooks Electronic Database – store student files and teacher’s comments etc. Scanners Emails and msn for online communication Learning materials are always ready for download online using the assigned usernames and passwords, therefore students can access the learning notes any time they want Homestay Programs for students under the age of 18 Air-conditioned classrooms CRICOS Code : 03243A v10.11.2014 68 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Attachment 5: More information on Sunnybank Location HETC is located in Sunnybank, Brisbane, Australia. Brisbane is a city in the state of Queensland and Sunnybank is a suburb within Brisbane. Please see the maps below. For more information about Brisbane, please visit www.ourbrisbane.com CRICOS Code : 03243A v10.11.2014 69 Harvest Educa tion Technical College CRICOS Code : 03243A RTO Code: 31671 Attachment 6: Emergency Numbers: 1. 2. 3. 4. 5. 6. 7. 8. Police/Fire/Ambulance 000 Lifeline (Counseling) 13 11 14 Gas Emergencies/Leaks 1 800 808526 Electricity Emergencies 13 62 62 Campus Security 1300 136 102 Translating and Interpreting Service (24hrs) 131 450 Legal Aid Queensland (Means test applies) 1300 65 11 88 Salvation Army Care Line: 1300 36 36 22 CRICOS Code : 03243A v10.11.2014 70
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