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Civility and governance in Higher
Education: Creating healthy institutions
to better serve students and society
LU D M I L A P R A S L O VA ,
P R O F E S S O R A N D I N T E R I M D I R E C T O R , G R A D U AT E
P R O G R A M I N O R G A N I Z AT I O N A L P S Y C H O L O G Y ; S P E C I A L A S S I S TA N T T O T H E
P R O V O S T F O R A C C R E D I TAT I O N , V A N G U A R D U N I V E R S I T Y O F S O U T H E R N
CALIFORNIA*
DORETHA O'QUINN,
P R O V O S T, V A N G U A R D U N I V E R S I T Y O F S O U T H E R N
CALIFORNIA
K I M B E R LY G R E E N E ,
G R A D U AT E S T U D E N T, V A N G U A R D U N I V E R S I T Y O F
SOUTHERN CALIFORNIA
SAMANTHA SAUCEDO ,
G R A D U AT E S T U D E N T, C H I C A G O S C H O O L F O R
P RO FESSIONAL P SYCHOLOGY
JOHN KIM,
A S S O C I AT E D I R E C T O R O F I N S T I T U T I O N A L R E S E A R C H , V A N G U A R D
UNIVERSITY OF SOUTHERN CALIFORNIA
* This work was in part supported by Biola University Center for Christian Thought
APPLICATION
Doretha O'Quinn, Provost, Vanguard
University of Southern California
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WHAT IS ORGANIZATIONAL CULTURE
 a shared understanding of what the
organization is about and how it
should operate, Conger &
Benjamin, 1998
Organizational Cultural Lens, Civility and Voice
Lewin, 1930, Widlavsky, 1984, Douglas, 1986, Bolman&Deal 1991,1997
-Structural (factory or machine)
(Concepts: rules, roles, goals, policies
technology, environment)
(Image of Leadership: Social Architecture,
Autocratic)-Basic Leadership Challenge:
ability Bureaucratic, Hierarchal, structure,
task driven)
Contention- Hi voice, Lo civility
,
-Human Resource (family)
(Concepts: needs, skills, relationships)
(Image of Leadership: Empowerment
Participant, Collaborative, democratic,
transformation) -Basic Leadership
Challenge: ability to align organizational
and human needs
Empowerment, Corporate
-Collaboration – Hi voice, Hi civility
-Political (jungle)
-Symbolic (theatre or carnival)
(Concepts: power, conflict, competition,
Organizational politics) (Image of
Leadership: Advocacy, Individualism,
Nursing Father Autocratic) (Basic
Leadership Challenge: Personal agenda
Power base)
-Corrosion-Lo voice, Lo civility
(Concepts: culture, meaning, metaphor,
ritual, ceremony, stories, heroes) (Image of
Leadership: Inspiration, egalitarian,
Laissez-Faire)
(Basic Leadership Challenge: create faith,
beauty, meaning)
-Compliance- Lo voice, Hi civility
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CURRENT APPROACHES TO LEADERSHIP
 Strategic Leader, Bennis & Nanus, 2003
 Leader of Change, Kotter, 2006
 Team Building, Lencioni, 2012
 Charismatic Leader, Phillips, 1999
 Servant Leader, Greenleaf, 1998, 2002
 Bureaucratic Leader, Terry, 2003
 Transactional Leader, Bertocci, 2009
 Collaborative Leader, Christlip, Larson, 1999
 Transformational Leader, Bertocci, 2009
Effective Leadership Approaches for Engaging
Civility & Voice
Collaborative Leadership:
 Intentional and skillful management of relationships that enables others to succeed
individually while accomplishing a collective outcome
 Aligning people’s action to accomplish goals and problem solving
 Facilitation of two or more group working toward a shared outcome in a manner
that reflects collective ownership, authorship, use, or, responsibility
 Possess knowledge, skills and dispositions that enables leadership actions such as
optimizing assets, seeking new solutions, sustaining focus, promoting trust, or
setting and monitoring goals and progress. (taken from University of WisconsinEaClaire, Preparing Collaborative Leaders)
Transformational Leadership:
 Leader identifies the needed change, creates the vision to guide the change through
inspiration and execute the change with the commitment of members of the group
 Ability to motive people with a shared vision of the future, effective and efficient
communicator
 High level of communication and involvement with management to meet goals
 Focus on big picture within the organization and delegate smaller tasks to team to
accomplish goals.
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Leadership Role in Creating Voice and Civility
Climate
 Socializing the Vision and Values of the Organization
– Conger & Benjamin 1998
 Build a Culture of Discipline & Responsibility –
Collins, 2001
 Shared Power, Geus, 1997
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