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To All Agents
FIT Fare Rules
SQ / MI
Jun 30, 2015
Effective : 01 Jul 2015 and onwards
Fare Rule : RF/300615 replacing RF/040615
Cancellation fee for U-class revised to USD150. D-class OW fare is available.
Cabin Class
Economy Class
Booking class
Q
W
Infant fare
(without seat)
E
B
Y
T
S
D
U
J
Suites/First Class
C
Z
A
F
75% of applicable adult fare rounded up to 10.
No discount on HKG security charge/rebook/no show/cancellation/service fee and other charges (Unaccompanied child can apply applicable adult fare.)
30% of the applicable adult
R
No
Ticket Validity
2days / 2 mths
No Show
Stopover SIN
Enroute Stopover
Return CAN / SZX
0-3mths
Not permitted
Not permitted
Return to other SQ/MI China
stations (except CAN/SZX)
No
10% of the applicable adult fare rounded up to 10
fare rounded-up to 10
One Way fare
Rebook/Cancellation/Refund fee does not apply to infant without seat. No discount on other charges and service fee
70% of RT fare rounded up to 10. No discount on HKG security charge
2days /
0-1year
0-6mths
0-6mths
0-1year
0-3mths 0-6mths
1 mth
USD100/equiv
USD100/equiv
USD200/equiv
Permitted
Permitted subject to traffic right
Permitted
Not permitted
0-1year
USD300/equiv
Permitted with HKD1500 surcharge except SIN & SFO
Valid on SQ/MI operating flights with SQ/MI flight numbers. SIN-AKL vv valid on flights SQ4281/SQ4282.
Mono SIN <D1MGVHK> fare valid on SQ857/863/871 & SQ890/866/868 only
D/U class fare for departure on FRI, SAT & SUN: FRA: Not valid on SQ26/25 & LHR: Not valid on SQ322/306
Flight restrictions
UM Service
Credit Card Payment
STPC
M
Business Class
For D class GV2 fare, a minimum of 02 passengers must check in and travel together for all flights, booked under the same PNR.
Eligibility
Accompanied child and
infant (with seat) fare
H
Premium Economy
Permitted. Apply applicable adult FIT fare. Valid on SQ/MI operating flight only.
Not permitted. For any violation, a surcharge of 5% based on the amount charged by credit card, will be charged by ADM with service fee.
No
(1) Confirmed reservation is required for entire journey. No open dated ticket is allowed. (2) Fares are inclusive of the HKG security charge only. All taxes and applicable surcharge must be collected.
(3) All fees/fares conversion are based on the BSR rounded up to 10 except Service Fee is rounded up to 1. (4) Limited seat available. (5) All tickets are non-endorsable and non-commissionable. (6) Fares are subject to change.
Other conditions
Premium Economy cabin is available on selected flights only.
If S is not available, please book B/Y with no downgrade refund.
If T is not available, please book B with no downgrade refund.
Change : -
a, b) Permitted at self-reissuance
a) Rebook
(flight / date change)
a) Rebook: Agent should do self-
b) Reissuance
(reroute / upsell )
Agent handling fee HKD50
apply.
a, b) Permitted at self-reissuance
a) Rebook: Agent should do self-
reissuance at USD50/equiv per
reissuance at USD20/equiv per
ticket per transaction.
ticket per transaction.
b) Reissuance : Self-reissuance
b) Reissuance : Self-reissuance
permitted under same level or to
permitted under same level or to
higher level only. Collect fare,
higher level only. Collect fare,
fuel & tax difference and
fuel & tax difference and
applicable fee if required.
applicable fee if required.
Suites/First cabin is available on selected flights only.
If R/F/A is not available, please book J/C/Z with no downgrade refund.
a, b) Permitted
a ) Rebook
Self Revalidation. Passenger must cancel the original flight before departure. Otherwise, collect no Show fee and do self-reissuance.
*For ticketing involving flight/date change with carrier change, agent should do self-reissuance. Subject to applicable YQ/tax difference.
b) Reissuance :
Self-reissuance permitted under same level or to higher level only. Collect fare, fuel & tax difference.
a & b ) Ticket must be revalidated / reissued before the original departure date, otherwise, charge no show fee for reissuance after the original ticketed flight / date unless proof of cancellation prior to original ticketed flight departure time is provided.
No show fee to be collected under tax code "OC". Rebooking fee is not applicable when no show fee is imposed. Down-sell is not allowed.
SQ / RULE / 15-R03
P.1/3
Supersede : SQ / RULE / 15-R02A
RF/300615
To All Agents
FIT Fare Rules
SQ / MI
Jun 30, 2015
Effective : 01 Jul 2015 and onwards
Fare Rule : RF/300615 replacing RF/040615
Cancellation fee for U-class revised to USD150. D-class OW fare is available.
Cabin Class
Economy Class
Booking class
Q
W
H
Premium Economy
M
E
B
Y
T
S
Business Class
D
U
J
Suites/First Class
C
Z
A
F
R
Cancellation / Refund
a) Fare
a 1) Totally unused tickets : Refundable. Subject to USD150/equiv (except D class is at USD300/equiv ) cancellation fee.
a ) Non-refundable
Agent refund handling fee
HKD125 apply
b) Unused taxes
a 2) Partially used ticket : Refundable. The amount refunded will be excluded the cancellation fee USD150/equiv (except D class is at
a 2) Partially used ticket:
USD300/equiv ) and fare applicable for journey completed.
- Non-refundable
b ) Refundable : except US & XF b1) Totally unused tickets: Refundable
(excluding YQ - fuel &
b) Refundable
b2) Partially used ticket :
insurance surcharge)
Refundable except US & XF
c ) Unused airline surchargec ) Non-refundable
c1) Totally unused tickets: Refundable
(YQ-fuel & insurance
c ) Refundable
c2) Partially used ticket: Non-refundable
surcharge)
Passenger must cancel the original flight before departure. PNR history of the flight cancellation is required. Otherwise no show fee applies. SIA reserves the right to verify the supporting documents if required.
No voluntary down-sell refund. In case of ticket upgrade, the original non-refundable amount remains non-refundable.
USD50/equiv service fee will be imposed on top of the other applicable fees as governed by the fare conditions on per-ticket-per-transaction basis in circumstances where services are provided by HK SIA office.
Service Fee
Mixed classes booking
a ) Permitted
a) Within same cabin
a) Permitted
b) Not permitted.
b) Cross cabin
a) Permitted
a) Permitted
b) Permitted
Mixed classes booking is on Origin-Destination (OD) basis. Fare basis code should be segment related.
Mixed booking classes are allowed for round-trip itinerary (RBDs of tactical fare offer are not permitted to mix with same RBDs of seasonal fares). Half round-trip fares can be combined with different booking class to form new fare
Half round-trip fare is caclulated by dividing the round trip airfare of a booking class by half.
All ticket conditions are segment related except the fact that ticket validity, refund policy and GV conditions of the more restrictive booking class will be applied to the whole ticket.
If booking class Q mixed with W/H/M and rebook/reissue within same transaction, more restrictive rebook fee will be applied to the whole ticket.
Permitted within same region only, except SIN//SEA. Half round-trip fare can be combinded to form the new fare.
All ticket conditions are segment related except the fact that ticket validity, refund policy and GV conditions of the more restrictive booking class will be applied to the whole ticket.
Open-jaw
3 sectors itinerary (except mono SIN & Americas) open-jaw at SIN (omit one SINxxx or v.v. sector) is allowed. The RT fare conditions of the respective destination apply.
Following must be printed on tickets
2. Fare basis
RT
QEE2MHK
OW
--
Child
Infant
QS-- / MIN2PAX (for GV) / NO SHOW FEE APPLIED
QS-- / NON-END / Q W H M CLASS REBK FEE APPLY
1. Endorsement box
WEE3MHK HEE6MHK
WOXHK
HOXHK
M1YHK
E1YHK
B1YHK
Y1YHK
T6MHK8
S1YHK8
MOXHK
EOXHK
BOXHK
YOXHK
TOXHK8
SOXHK8 DOXGVHK UOXHK JOXHK COXHK ZOXHK AOXHK FOXHK ROXHK
the above fare basis code plus/CH
U3MHK J6MHK C1YHK
Z1YHK
A1YHK
F1YHK
--
the above fare basis code plus/IN
IT
3. Fare box
4. Form or payment
D1MGVHK
Refer to GDS ticketing format
SQ / RULE / 15-R03
P.2/3
Supersede : SQ / RULE / 15-R02A
RF/300615
R1YHK
To All Agents
Jun 30, 2015
SQ - Premium Economy (PEY) surcharge for upselling HKGSIN or/and SINHKG sector(s)
1. Eligibility:
Eligible Regions
Eligible booking class
Upgrade Surchagre
W to Y
HKD800 per sector
Either HKG-SIN or SIN-HKG
SEA
AME, EUR,
SWP, WAA
Eligible Upgrade Sector(s)
Eligible Fare Type
FIT
HKG-SIN, SIN-HKG or HKGSIN vv
2. Workflow:
a) Agent self issue EYCL ticket as normal procedure.
b) Create new PNR on "P" class on preferable sector(s). Input "PEYSURCHARGE-(EYCL PNR ref)" in PNR OSI field.
- Input "PEY SURCHARGE-(EYCL PNR ref)" in OSI field in P class booking.
- Contact reservation office to remove ticket deadline.
c) Payment submit to SIA office for issuing EMD for P class sector(s).
d) EMD for the "P" class sector(s) will be issed and associated to original EYCL ticket upon payment received.
e) "P" class sector(s) will be combined to EYCL PNR by SQ office.
f) EMD receipt will be sent out to agent.
Remarks: Recommend to request seat assignment after the whole workflow is completed.
3. Payment Method:
a. By cash or cheque with XO (kindly advise the contact person, contact number & email address )
4. Rebook/Cancellation conditions:
EMD for P class sector
Original EYCL ticket
1. EYCL ticket to be updated according to original fare conditions.
2. Rebook P class sector and contact our reservation to remove
ticketing deadline
Rebook
(Revalidate/Reissue)
3. Please email to "[email protected]" with
subject "PEY surcharge for upselling for HKGSIN or vv" or contact
SIA office at 2529 6133
4. SIA office will re-associate the EMD to updated EYCL ticket.
Refer to fare conditions of
1. In circumstance of Voluntary refund
EYCL ticket
Refundable and USD50/equiv. service fee applied.
(e.g. rebook to non PEY operate flight)
Cancellation
2. In circumstance of Involuntary refund
- Refundable and USD50 service waived.
(e.g. SQ aircraft change with no PEY service)
Upselling
1. Refundable. Service fee waived if P class related OD upselling
to PEY or above.
For EMD refund application, please submit BSP refund applciation (RA) to HKG SIA office together with supporting document after ticket flown.
5. Remarks
a. Baggage allowance : original EYCL ticket baggage allowance applies.
b. EMD is non-transferable
c. Waitlist EYCL segment is accepted if segment would be upselling to P class.
d. Online check-in is NOT available on PEY surcharge sector.
SQ / RULE / 15-R03
Supersede : SQ / RULE / 15-R02A
RF/300615
P.3/3