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INSTALLATION AND OPERATION MANUAL
990 Progress Blvd.
New Albany, IN 47150
1-800-545-5282 (Corporate)
1-877-731-3422 (Service)
www.archibaldfrozendesserts.com
PN# 74287
Patents Pending
Archibald Brothers International, Inc. 2003 ©
Page 1 of 14
Revised 5/12
Thank you for selecting the EROS® Frozen Confection system. This
manual explains how to install, operate and maintain your EROS®.
Installing the EROS® is straightforward and fast. Finally, the
manual provides a guide to resolving problems should they occur
and the corrective action for our service technicians.
If you require operational or technical assistance, please contact
our Customer Service toll-free line at 877-731-3422.
TABLE OF CONTENTS
TABLE OF CONTENTS ……………………………………….
1 PAGE EROS REFRERENCE GUIDE …………………….
WARNING LABELS …………………………………………….
EROS PARTS LIST …………………………………………….
GENERAL DESCRIPTION ……………………………………
INSTALLATION …………………………………………………
ELECTRICAL REQUIREMENTS …………………………….
TEMPERATURE INDICATOR ……………………………….
TEMPERING ……………………………………………………..
INITIAL SET UP ………………………………………………..
LOADING THE EROS ………………………...................
DISPENSING …………………………………………………….
UNLOADING THE EROS ……………………………………..
NON-DISPENSING PERIODS ………………………………
CLEANING / SANITIZING …………………..................
MAINTENANCE ………………………………...................
HELPFUL HINTS ………………………………………………..
QUICK CHECK TROUBLE SHOOTING …………………..
PRODUCT BROCHURE ……………………………………….
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ONE PAGE INSTRUCTIONAL IS INSERTED ON THIS PAGE
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Archibald Brothers International, Inc. 2007 ©
Archibald Frozen Desserts www.archibaldfrozendesserts.com 877-731-3422
WARNING LABELS
The warning labels shown below indicate areas on the unit where you are in
personal danger. Accessing these areas should be done by a qualified,
professional service technician only. Review the table below and become
familiar with the locations of the labels along with the personal danger
associated with exposure to this area.
LABEL
“DANGER”
-ELECTRIC SHOCKDISCONNECT ALL POWER
BEFORE SERVICING
MAY HAVE MORE THAN
ONE DISCONNECT SWITCH
LOCATION
DANGER
In Front of Compressor
Base beside block areas
may cause electrical
shock.
With power provided
to unit accessing labeled
75908
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GENERAL DESCRIPTION
The EROS® dispenses frozen confections
from a prepackaged bag. The product is
delivered and stored at a temperature of
0°F/-18°C or below. Prior to inserting
the bag into the EROS® the bag must be
placed into the tempering cabinet for
24 to 36 hours. Temper to a
temperature of 17 to 19°F. The frozen
confection may be dispensed at a
temperature below 17°F/-9°C.
However, the piston actuator may
overload if the temperature of the
frozen confection is below 16°F/9°C.
The bag is placed in the EROS®
refrigerated cylinder and dispensed
by means of a piston compressing
the bag forcing the frozen confection
out the nozzle. At no time does the
product come in contact with the
EROS®, eliminating the need to break
down and sanitize the EROS®. When
not dispensing, the EROS® maintains
the temperature of the product at
17-19°F with the drip cap on. The
displayed cylinder temperature shown
on the lower right side of the front
panel should display a range of 17-19°F.
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Archibald Frozen Desserts www.archibaldfrozendesserts.com 877-731-3422
INSTALLATION OF THE EROS®
TEMPERATURE INDICATOR
The dispenser is designed to be placed on
a countertop allowing a minimum of 4”
clearance above the counter. Unrestricted
airflow is required for adequate
refrigeration cooling. Air enters through
the bottom of the dispenser through a
disposable air filter and through the vents
on the back of the EROS®. The dispenser
is designed to operate in ambient
conditions of 65°F/18°C to 90°F/32°C.
DO NOT install the EROS® next to
any heat-producing equipment, such
as a deep fat fryer, or oven.
The indicator has
two functions. When
the dispenser’s
electrical plug is
plugged into the
receptacle the
refrigeration system
will immediately
start. The temperature indicator
will light up indicating the unit
has electrical power to it. The
display records the cylinder wall
temperature. The temperature
will be set to replicate ideal
temperature for the product or
products being served.
Level the adjustable legs to position the
unit to slope down approximately 1/8” in
the front. Place the drain pan with splash
grill under the door dispense port.
Note: Do not operate the dispenser
without legs. The legs provide the
minimum clearance required (on the
bottom) for adequate air flow.
ON/OFF KEY SWITCH
The EROS® features an ON/OFF
Key Switch which that turns
power on/off to the unit for
easy defrosting.
ELECTRICAL REQUIREMENTS
The electrical power supplied to the
EROS® must conform to the information
printed on the serial plate. The EROS®
dispenser operates at 110-115 volts,
drawing a continuous 5 amps as the
compressor is always operating. Note:
The voltage at the dispenser must be
within + or – 10% of the rated serial
plate voltage to eliminate any potential
impact on the operation of the EROS®. If
your power supply fluctuates more than
10%, we recommend you incorporate a
surge protection device into your
electrical supply.
Patents Pending
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TEMPERING
1) EROS® Frozen Confections are to be served to the customer at 17-19°F.
This requires tempering the product from its frozen storage temperature
of 0 degrees Fahrenheit to the target 17-19°F serving temperature.
2) Stack up to four EROS® containers into the Tempering Freezer. To
ensure the highest quality product, leave the bagged product in
their containers until you are ready to load it into the EROS.
3) Confirm the product is below the freeze line.
4) The tempering time for the two layers will be 24 hours, but could be
longer if the product is below 0° when placed into the tempering freezer
5) The Tempering Freezer need to be set at the same temperature as the
EROS machine. Placing a thermometer in the tempering freezer is highly
recommended.
6) Freezer settings may vary on dial setting. The best method is to confirm
actual temperature inside of tempering cabinet with a freezer
thermometer (17-19°F serving temperature).
Note: Product should remain in a tempered condition for no more than
three weeks (21 days) to ensure your customer receives the best
quality product.
The Freezer has a
temperature variance of
between 12 – 20 degrees.
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INITIAL SET UP
1) Plug in the EROS®, and verify
that the red temperature display LED
is on.
2) Open the door and insert the Chill
Ring with the flat side facing you
(out) and the arrow @ the 12:00
position.
3) Close the door and snap the blue
drip cap over the dispense nozzle
port.
4) Allow 40 minutes for the EROS®
to reach its target holding
temperature. An additional 40 min.
is required with each temperature
adjustment
LOADING THE EROS®
Note: When loading a new bag of Ice Cream
make sure it has been tempered in the
tempering freezer a minimum of 24 hours.
Before loading the bag into the EROS we
recommend massaging the bag to assure
easy insertion and dispensing.
1) To massage: place the bag on a
clean counter with the nozzle up
OPENING THE EROS® DOOR
1) To open the EROS® door, pull the
black knob (retaining pin) which is
which is located on the right side of
the faceplate.
2) Now, while still pulling the black
knob (retaining pin), pull open the
silver door latch.
2) Remove the seal and massage
bag to eliminate air remaining in the
bag. Consistency should be that of
pizza dough.
3) When done, form the bag into the
shape of a ball with the nozzle
pointing to you.
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Archibald Frozen Desserts www.archibaldfrozendesserts.com 877-731-3422
4) To load a new bag of ice cream,
place the Operate/Load switch
(located on the top right corner of
the EROS) to the “Load” position.
(The piston will automatically retract
to the load position).
6) Insert Chill Ring with the flat side
facing you (out) and the arrow @ the
12:00 position. (Tap around sides until
flush with the chamber)
7) Bend up circular plastic disk (where bag
meets nozzle) to ensure proper fit into
EROS® door.
5) Place the tempered bag into the
EROS® chamber and insert nozzle in
housing (note: top ring of nozzle
should be placed in slot of nozzle
housing: see picture).
8) Close the door and change the
Operate/Load to “OPERATE” There should
be no resistance when closing the door, DO
NOT force the door shut. (See page 15)
Squeeze the neck of the tempered
product (just above nozzle) to
eliminate pinching and tearing of bag
when installing ring.
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NOTE: After switching to Operate”,
before serving ice cream, press the
“Dispense” button for 5 to 10 seconds
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to allow the piston to begin engaging eliminate excess dripping from the
the bag.
nozzle as well.
The EROS® is ready to dispense
UNLOADING THE EROS®
1) Place cup under the EROS®
nozzle, press, and hold the
“DISPENSE” button (2 second
delay prior to product flow)
1) Switch the EROS® top button from
Operate to Load to retract the piston to
load position.
2) Maintain a rotating motion with
cup as the product is dispensing.
3) Release the “DISPENSE” button
(note: flow will continue for 1 or 2
seconds after releasing button). If it
continues to dispense quickly press
the dispense button twice “double
tap” to stop the flow.
2) Remove the blue drip cap, pull
back the retaining pin and unlatch
the door handle to open the door.
3) Remove the chill ring and the
empty bag. (We suggest wearing
food handling gloves when handling
the chill ring)
4) Move cup up to the nozzle, stop,
and move away from the nozzle to
form the tip. This action helps to
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Archibald Frozen Desserts www.archibaldfrozendesserts.com 877-731-3422
WHEN NOT DISPENSING
During the low volume periods,
(when the EROS® is not in use 30
minutes or longer) place the blue
drip cap on the nozzle outlet to
maintain product temperature. The
cap must be cleaned and sanitized
prior to placing on door. See
instructions under cleaning and
sanitizing in this manual.
RECOMMENDED SANITIZING
SOLUTIONS
We recommend sanitizing only with
an approved foodservice sanitizing
solution such as Stera-Sheen,
Dikoem, Steri-Clor, Pennsann xxx, or
Kay Chemicals. Mix ratios of
sanitizer in lukewarm (120ºF)
potable water at the ratios specified
by the sanitizer manufacturer. Make
sure all the sanitizer is dissolved and
well mixed before using the solution.
CLEANING AND SANITIZING
Nozzle Area (once a day or as
needed):
1) Sanitize the nozzle area of the
cylinder and the door using a
sanitized cloth.
2) Clean, rinse, and sanitize the
drain pan and splash grill, using your
three-sink process.
Blue Drip Cap:
1) Before placing on to the
dispenser, clean the cap in sanitizer
solution and rinse clean. We
recommend the sanitizing solution
should be mixed at 100 ppm.
2) Leave in sanitizing solution, for as
long as recommended by the
manufacturer’s instructions.
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Archibald Frozen Desserts www.archibaldfrozendesserts.com 877-731-3422
DAILY MAINTENANCE
Every day, check the cylinder for ice buildup. We recommend you defrost the
dispenser daily to ensure the unit performs optimally.
Use the following procedure:
1) Turn power off to the machine..
2) Open the door. Remove the chill ring and the unused bag of frozen
confection.
3) Place the bag of unused frozen confection in the Tempering Freezer (DO NOT
PLACE IN WALK-IN FREEZER or COOLER)
4) Leave the door of the EROS® open.
5) Leave the unit unplugged over night to remove frost from the EROS® (make
sure the tray is under the nozzle to catch drippings).
6) The following morning wipe the door, the interior of the cylinder, and the
nozzle housing on the inside of the door with a dry sanitized cloth. Plug in after
the interior is dry.
7) When the EROS® temperature reads 17°F-19°F remove the unused bag of
frozen product from the Tempering freezer and massage the bag to assure no
ice may have formed over night in the bag.
8) Reload the EROS® and dispense a small amount of ice cream to confirm
correct consistency.
BI-WEEKLY MAINTANANCE
Twice a month clean and wash air filter (located on the bottom of the EROS®) with
soap and hot water. Let dry and replace.
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Archibald Frozen Desserts www.archibaldfrozendesserts.com 877-731-3422
HELPFUL HINTS FOR THE EROS®MACHINE
TEMPERATURES
 THE EROS® AND TEMPERING CABINET SHOULD BOTH MAINTAIN A STEADY
TEMPERATURE OF 17–19 DEGREES, WITH 18 BEING OPTIMAL.
 THE PRODUCT TEMPERATURE SHOULD ALSO BE 17 TO 19 DEGREES…FEELING
LIKE PIZZA DOUGH WHEN MASSAGING THE BAG.
 ALWAYS REMEMBER TO MASSAGE BAG BEFORE INSERTING INTO EROS.
 TO ENSURE THE ICE CREAM STAYS AT ITS IDEAL TEMPERATURE, ALWAYS
PLACE THE CHILL RING ON AFTER PLACING THE ICE CREAM IN THE EROS®.
THE LETTER A OR B AND THE SMALL ARROW AT THE TOP SHOULD BE FACING
YOU AND VISIBLE TO YOU WHEN INSERTING THE RING.
 AT THE END OF THE DAY OR DURING LOW VOLUME PERIODS, PLACE THE BLUE
DRIP CAP ON THE EROS® DISPENSING NOZZLE TO PREVENT AIR FROM
GETTING INSIDE THE MACHINE.
CLEANING
®
 DEFROST THE EROS ON A MONDAY, WEDNESDAY, FRIDAY SCHEDULE AS A
MINIMUM GUIDELINE. UNPLUG THE EROS®, PLACE THE OPENED BAG IN THE
TEMPERING CABINET AND LEAVE THE DOOR A JAR FOR THE EVENING.
®
 ONCE DEFROSTED, WIPE CLEAN THE INSIDE OF THE EROS AND ENSURE THE
INSIDE IS COMPLETELY DRY BEFORE RETURNING ANY PRODUCT TO THE
EROS®.
 ON THE EVENING YOU ARE NOT DEFROSTING, SIMPLY PLACE THE BLUE DRIP
®
CAP ON THE DISPENSING NOZZLE AND LOCK THE EROS .
 DON’T FORGET TO WASH, RINSE, AND SANITIZE YOUR DRIP TRAY AND DRIP
CUP NIGHTLY.
 ON A BI-WEEKLY BASIS YOU SHOULD CLEAN THE AIR FILTER LOCATED ON THE
BOTTOM OF THE EROS®. SIMPLY RUN HOT SOAPY WATER OVER IT AND ALLOW
IT TO AIR DRY BEFORE RETURNING IT.
QUALITY
 ALWAYS ALLOW THE PRODUCT TO TEMPER FOR A MINIMUM OF 24 HOURS AND
REMEMBER TO ROTATE PRODUCT BY THE FIRST IN, FIRST OUT RULE.
 ONCE THE PRODUCT IS TAKEN OUT OF THE TEMPERING CABINET, MASSAGE IT
TO ENSURE THERE ARE NO COLD SPOTS AND ALWAYS REMEMBER TO
MASSAGE IT AROUND THE NOZZLE AS WELL.
 BY PLACING THE BLUE DRIP CAP ON THE NOZZLE DURING LOW VOLUMES AND
AT NIGHT, AIR IS UNABLE TO REACH THE PRODUCT, TO AVOID FORMING ICE
CRYSTALS.
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QUICK CHECK TROUBLE SHOOTING
Q.
When I press the dispense button nothing happens.
A.
Check power source.
Is the key in the ON position?
Be sure to change from load to dispense mode (top switch)
Ice cream too hard or frozen in the nozzle (not properly tempered)
Check to see if a piece of fruit is lodged in the nozzle (break blockage with clean spoon handle).
Q.
When I release the dispense button the product continues to come out. (After 2 seconds)
A.
This will happen if your product has not tempered long enough or has been tempered for more
than
seven days. To correct this problem, take the bag out of the EROS® and massage for
approximately five
minutes. At that time the product should feel like pizza dough. The ideal
temperature is 17 to 19 degrees.
Q.
Product is dripping from the valve.
A.
Possible reasons for this are: 1. The blue drip cap has not been used during slow periods or
overnight. 2. The chill ring is missing or in backwards. (Remember the flat side faces out) 3.
The filter
might need cleaning. 4. The vents on the top and/or the sides are blocked,
preventing air circulation.
Q.
My EROS® is making a noise as if something is breaking.
A.
This is a symptom of not defrosting. Ice has built up inside of the cylinder. The Eros must
be
defrosted a minimum of twice per week. (Every night would be preferred).
Q.
My ice cream is too hard or too soft coming out of the tempering cabinet.
A.
All products must temper a minimum of 24 hours. The tempering freezer thermometer should be between
17 and 19 degrees. If after tempering, the product is still too hard or too soft, the freezer may need
adjusting. Please call customer service 1-877-731-3422 so we may walk you through adjusting the
temperature of the freezer.
Q.
The nozzles are popping off the ice cream bags when they are being loaded into the Eros.
A.
When a bag is loaded correctly, there should be no resistance when closing the door. DO NOT FORCE
THE DOOR SHUT. This can cause the nozzle to pop
off. To avoid this from happening, Bend up
the circular plastic disk, where the bag meets nozzle, this will ensure. (See Page 10)
Q.
My nozzle popped off do we throw the bag away?
A.
No…carefully snap the nozzle cap back onto the bag. We suggested that food handling gloves
be worn
during this process.
ALWAYS REMEMBER:……………….





THE PRODUCT MUST BE TEMPERED A MINIMUM OF 24 HOURS.
DEFROST THE EROS AT LEAST TWICE WEEKLY.
USE THE CHILL RING AT ALL TIMES WITH THE FLAT SIDE FACING OUT.
KEEP THE FILTER CLEAN, FILTER IS LOCATED ON THE BOTTOM OF THE EROS (YOU CAN ORDER
REPLACEMENT FROM BY CALLING CUSTOMER SERVICE)
KEEP THE BLUE CAP ON THE EROS DURING SLOW BUSINESS HOURS AND OVERNIGHT.
PLEASE DO NOT HESITATE TO CALL CUSTOMER SERVICE AT 1-877-731-3422 AS IT WILL BE OUR
PLEASURE TO HELP YOU. • Homemade Vanilla • Homemade Chocolate
•
Patents Pending
Page 8 of 15
Archibald Brothers International, Inc. 2007 ©
Archibald Frozen Desserts www.archibaldfrozendesserts.com 877-731-3422