A SEMINAR ON:
EMOTIONAL INTELLIGENCE FOR MANAGERS AND SUPERVISORS
SAQA Accredited Unit Standard ID 120305
NQF Level: 5, Credits: 8
Organised by:
Accreditation Number: P21/0513/GP473
th
th
Date: From the 27 to the 29 of May 2015
Venue: Mercure Hotel Randburg
Address: Corner of Brightwater Commons and Republic Road
Location: Randburg Johannesburg.
Background
In recognising that people are experiencing a range of emotions to varying degrees,
employers should think of the need to make the most of emotional intelligence as an
instrument to manage of emotions and relationships in the workplace.
Attend this seminar and learn how emotional intelligence is a means to an instrument to
boost self-management, personal and professional development in the workplace and social
context.
Objective:
This resourceful seminar intended to build capacity to provide managers and supervisors
with a range of skills and techniques to:
1) Understand the concept of emotional intelligence and it impacts in workplace
2) Recognize how our emotional and physical health are related.
3) Examine the rapport between emotional intelligence self-awareness and
Self-management.
4) Explore the relationship between emotional intelligence and social awareness.
5) Apply techniques to respond to situations in an emotionally intelligent manner.
Audience:
This seminar is open to senior management including, heads of departments, human
resource personnel, managers, supervisors and team leaders. Those who want to get a
deeper understanding of emotional intelligence welcome.
Training Delivery:
This seminar will be delivered by well qualified, experienced and accredited facilitators,
assessors and moderators.
Format:
The delivery style will include presentations, interactive discussions, questions and answers,
formative and summative assessment.
Learning outcome:
At the end of the course, delegates will receive an accredited certificate in “Analyse the role
that emotional intelligence plays in leadership, Unit Standard ID 120305, NQF level five (5),
with eight (8) credit points.
COURSE CONTENT
Day one: 27 May 2015
Model 1: The role and impacts of emotional intelligence in the workplace
1) Overview of emotions and emotional intelligence.
2) The role and concept of self-esteem in relation to emotional intelligence.
3) The concepts and roles of self-confidence and assertiveness in relation to emotion intelligence
4) The role and impact of emotional intelligence in leadership.
5) Concept and impact of locus of control - forces and influences that impact on emotional
intelligence
6) Attitudes to responses in various leadership situations.
Model 2: Emotional intelligence and self-awareness
1) The role of self-awareness in leadership and management
2) Techniques to enhance self-awareness to boost leadership ability
3) How to develop the ability to deal constructively with reality in order to enhance leadership
potential.
4) The role of feedback in developing and enhancing self-awareness.
Day two: 28 May 2015
Model 3: Emotional intelligence and self-management
1) The role of self-management in leadership
2) Techniques for boosting self-management to enhance leadership ability.
3) The role of emotions, moods, temperament and emotional disorders in self-management.
4) Categories of emotions and indications that can reveal the presence of emotions.
5) The impact of stress in emotional intelligence
6) Techniques for managing stress for optimal interactions and performance.
Model 4: Emotional intelligence and social awareness
1) The role of emotional intelligence in handling relationships from a leadership perspective
2) The importance of being sensitive in demonstrating social awareness
3) The role of emotional intelligence in building and maintaining levels of trust
4) How to manage feedback in an emotionally intelligent manner
5) The impact of emotional intelligence in dealing with varying social contexts
6) Overcoming preconceived notions when dealing with workplace and social issues.
Day three: 29 May 2015
Model 5: Apply techniques for responding to situations in an emotionally intelligent manner
1) Emotional skills for coping with varying situations in a leadership context.
2) The consequences of applying emotional intelligence to motivation and conflict
management.
3) Behavioural skills for coping with different scenarios in an emotionally intelligent manner.
4) Conduct self-analysis to determine own emotional intelligence abilities.
5) Conduct self-analysis to determine levels of emotional intelligence in given situations.
6) Strengths, talents and weaknesses and the necessary actions taken to minimise weaknesses
and enhance strengths and talents.
Registration:
R 3,250, 00 per delegate. This includes documentations, lunch, tea and coffee break, parking
and course certificate. Confirm your attendance by the 25th of May, 2015 as seats will be
reserved only on first come, first served basis.
R. S.V.P
Simon / Mavis Mhlanga
Tel: 012 772 1219, Cell: 073 618 2398
Fax: 086 656 9190, Email: [email protected] /[email protected]
A SEMINAR ON EMOTIONAL INTELLIGENCE IN THE WORKPLACE
SAQA Accredited Unit Standard ID 120305
NQF Level 5, Credits 8.
REGISTRATION FORM
SECTION 1.
Name:
Surname:
Date of birth:
Tel:
ID/Passport
ID/Passport No.
Email:
Cell:
Second delegate:
Name:
Surname
Date of birth
ID/Passport No.
Tel:
Cell:
Email:
Third delegate:
Name:
Surname
Date of birth
ID/Passport No.
Tel:
Cell:
Email:
SECTION 2.
Name of organization:
Address:
City/Town:
Province
Telephone:
Country
Postal
code:
SECTION 3.
I/we will pay the full registration fees by: Bank Deposit,
Electronic Transfer to:
AliBelle Institute of Management Studies”
Bank: NEDBANK
Account Number: 103 687 3897
Branch Code: 115734, Branch: Lynnwood Ridge, Pretoria.
Signature
Date
ALIBELLE INSTITUTE OF MANAGEMENT STUDIES
Suite 115 Drieankerhof, 231 Justice Mohamed Street, Muckleneuk Pretoria 0002
Tel: 012 772 1219, Fax: 086 656 9190, Mobile: 073 618 2398, Twitter: @alibelleprof
Website: www.alibelletc.co.za,Email: [email protected]/ [email protected]