September Presentation for Emotional Intelligence

Emotional Intelligence,
Leadership &
Lebron James
Society for Human
Resources Management
Akron Chapter/September 2014
Jennifer Cohen
Ratliff & Taylor
[email protected]
What Makes “Great”?
Great leaders?
 Great HR leaders?
 Great Sales/Business Development staff?
 Great Customer Service staff?
 What are the ingredients of great
relationships?

21st Century Work
What skills are needed to work in our 21st
century work environments?
 What abilities do leaders need to be
successful?
 What are the key drivers of employee
engagement?
 How do you attract, retain and motivate
Gen Y?

Today’s HR Professional
What key competencies are needed to be
successful in HR today? Future?
 What traits and values support an effective
HR professional?
 What skills are need to influence business
partners and advance initiatives?
 How do HR people advocate for human
resources?

Agenda
Emotional Intelligence Theory 101
 Emotional Intelligence Model (EQi)
 Creating Your EI Development Plan
 LeBron James
 Possible Next Steps

IQ vs. EQ

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Intelligence Quotient (IQ) in the following way, "IQ is a
measure of an individual's intellectual, analytical, logical
and rational abilities. As such, it's concerned with
verbal, spatial, visual and mathematical skills."
Emotional Quotient (EQ) is as "a set of emotional and
social skills that influence the way we perceive and
express ourselves, develop and maintain social
relationships, cope with challenges and use emotional
information in an effective and meaningful way."
Source: MutliHealth Systems
EQ-i Definition

Emotional intelligence is defined as…
“a set of emotional and social skills that
influence the way we perceive and express
ourselves, develop and maintain social
relationships, cope with challenges, and use
emotional information in an effective and
meaningful way.”
Source: MultiHealth Systems
The Two Sides of EI
INTRAPERSONAL
INTELLIGENCE
Personal Competence
INTERPERSONAL
INTELLIGENCE
Social Competence
Self Awareness
Other Awareness
Self Management
RELATIONSHIP
MANAGEMENT
Source: Applied EI, Sparrow & Knight
The Human Brain


EI theory believes the
human brain has
excellent
communication
between the thinking
brain and the feeing
brain.
EI is not fixed and
grows as individuals
grow and mature.
Emotional (EI)Responses
Feeling
Body
Body
Language
57%
Thinking
Doing
Aspects
Of Voice
36%
Content
7%
Source: Applied EI, Sparrow & Knight
To Act With EI….






Notice feelings;
Pay attention to them;
Give them
significance;
Think about them;
and
Take them into
account in choosing
what to do
For both our own feelings
and those of others



Using Emotional
information from
ourselves and others;
Integrating this into
our thinking
Using these to inform
our decision making
to get what we want
from the situation and
life in general
The Eight Principles of EI
1.
2.
3.
4.
5.
6.
7.
8.
We are each of us in control of, and responsible for, our
actions.
No-one can control our feelings.
People are different.
However you, and they, are is OK.
Feelings and behaviors are separate
All feelings are self justified, to be accepted, and
important.
Change is possible.
All people have a natural tendency towards growth and
health.
Source: Applied EI, Sparrow & Knight
Daniel Goleman’s Practical
Research
Emotional Intelligence is the differentiator of
“star” performer
 Emotional Intelligence is a significant contributor
to success in leadership
 Emotional competencies are twice as important
in contributing to excellence as other
competencies

Goleman, continued.

The more people responsibility the position has in
the organization, the more EI matters
 EI



competencies can account for up to 85%
EI is synergistic with the other capabilities
High levels of EI competence achieve better
financial results, and develop more effective and
supportive organizational climates or culture
Achieve higher productivity gains with their
workforce
Source: Global Leadership Foundation
Source: Global Leadership Foundation
TalentSmart Research
EI the strongest predicator of performance
(alongside 33 other important workplace
skills) and explains 58% of the success
 Strongest driver of leadership and
personal excellence
 90% of the top performers also high on EI
 High EI = make $29K more a year

EQ-i2.0 Model
Alignment of the EQ-i2.0 Model
TOTAL EI
FIVE
COMPOSITES
FIFTEEN
SUB-SCALES
Your EI Ability?
Lower/Weaker -- Developed/Strength -- High/Exaggerated
DEEPER DIVE INTO EQi
HR ROLE IMPACT?
DEEPER DIVE INTO EQi
HR ROLE IMPACT?
HR ROLE IMPACT?
HR ROLE IMPACT?
HR ROLE IMPACT?
Developing Your EI
ELEMENTS FOR SUCCESSFUL DEVELOPMENT
 KASH Model
• Knowledge
• Attitude
• Skills (and Abilities)
• Habits – 7 Days, 3M & 6M
 Holistic Approach
• Mind
• Body
• Emotions
 Individual Development Plan
• 70/20/10
• Leverage Strengths
• SMART Goals
• Uncomfortable/Stretch Self
• Practice, practice, practice
Lebron James: Words from SI Letter & Pluto Article:
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•
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•
•
•
•
•
•
•
•
•
Inspire
Relationships
Learned
Explain myself
On a Mission
My goal
Raise my family
Felt right
Think about other side
Not ready right now
I’m realistic
Bringing a group together
Responsibility to lead
Second chances
What makes you happy/really matters
“Because now, you’re not just a
Thoughtful
Don’t brag
better player – you are a wiser
Good choices
man.”
Wrong choices bothered
Terry Pluto, The Plain Dealer
Who am I to hold a grudge
Additional Resources