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 QuAlity ASSURANCE PACK safety, security and standardS 2015 Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 The purpose of this booklet is to provide the evidence to impress our clients and external inspectors that we provide a highly professional service. Company Name : ​
Joseph Allnatt Centres Ltd. Trading as : Allnatt Registered Office : 35, Ulwell Road, Swanage BH19 1LG Reg. Office : 309970 London Managing Director :​
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Denea M. Wright BA, DMS, PGCE, APIOL SWANAGE
THE ISLE OF WIGHT ​
Chatsworth Centre
East Dene Centre 35 Ulwell Road
Bonchurch Swanage
Ventnor Dorset
Isle of Wight BH19 1LG
PO38 1LG Centre Manager : Leah Rutter Centre Manager : Ian Bell leah.rutter@​
allnatt.co.uk
Tel: 01929 421 075
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ian.bell@​
allnatt.co.uk Tel: 01983 852 374 ADVENTURE ACTIVITIES LICENCE Licence Number: L7957/R0473 Valid From: 12th June 2013 to 12th June 2015 Currently we only operate activities which are within the scope of the Adventure Activities Licensing Authority at our Swanage Centre. Holding this licence means that we have been inspected by the Adventure Activities Licensing Authority (AALA) and that our risk analysis and management systems were found to be, at least, satisfactory. ADVENTUREMARK Swanage Certificate Number: AAA101158 Valid From: 25th January 2014 to 25th January 2016 East Dene Certificate Number AAA101154 Valid from : 25th January 2014 to 25th January 2016 LEARNING OUTSIDE the CLASSROOM BADGE Swanage Certificate Number: R2QB101425 Valid From: 25th January 2014 to 25th January 2016 East Dene Certificate Number : R2QB101424 Valid From : 25th January 2014 to 25th January 2016 EXTERNAL INSPECTION by the BRITISH ACTIVITY PROVIDERS ASSOCIATION Swanage Certificate Number Valid from : 20th June 2013 Next inspection due : 2015 at a date to be arranged East Dene Certificate Number Valid from Next inspection due Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 OVERVIEW The Learning Outside the Classroom Quality Badge is a nationally recognised benchmark that brings together all existing safety and quality badges into one easily identifiable mark of quality. The Quality Badge is awarded to organisations which have pledged to engage in an ongoing process to sustain good‐quality learning outside the classroom and have demonstrated that they meet six quality indicators. These indicators show that we: 1.
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have a process in place to assist users to plan the learning experience effectively; provide accurate information about what we offer; provide activities, experience and resources which meet learner needs; review the experience and act on feedback; meet the needs of the users; and have safety management processes in place to manage risk effectively. IN DETAIL ● By the nature of adventure, many of the activities we teach have a specific risk factor but in all cases this is addressed in a detailed risk assessment to ensure a controlled environment. ● Risk Benefit Management is viewed as a process and all staff are thoroughly trained and continually re‐trained. ● The Company has a detailed Health and Safety Policy and a written Health and Safety Policy Statement and complies with all relevant legislation. ● Each Centre has comprehensive risk assessments covering the site, use of transportation, all activities and all locations used for activities. These are available for inspection, on site. ● Each Centre has detailed procedures in place in case of emergency. These are available for inspection, on site. ● Risk Assessments and Emergency Procedures are reviewed annually by the Centre Leadership Team. ● Each Centre is inspected by the Fire Officer and all recommendations are acted upon. ● All safety equipment is regularly inspected and maintained by qualified staff. ● All specialist equipment is inspected regularly and is fit for its purpose. ● Records of all equipment checks are available on site for inspection. ● There is a First Aid trained Duty Person available 24 hours a day. ACCOMMODATION ●
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We ensure that groups are provided with dedicated accommodation areas. Leaders’ rooms are close to the student rooms. Bunk beds are no more than two bunks high. There is a Fire Drill for groups in residence on the first day of their visit. Fire precaution arrangements are reviewed regularly and fire fighting and fire alarm systems are annually maintained and tested. Fire Evacuation and Routes are clearly signed and free from obstruction. Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 SECURITY ARRANGEMENTS ● The security of our guests is a priority. ● All groups receive an orientation on the day of arrival which covers site boundaries, house rules and emergency contact details. ● External doors are locked at night by the Duty Person. Group leaders are advised when this is done. ● All accommodation blocks are accessible by an individual key code. The code for specific buildings is made known to the group leaders. Codes are changed regularly. ● All visitors are recorded with Reception / the Office. ● Staff are trained to be vigilant at all times and to politely challenge any unknown persons on site. ● All leaders’ rooms are lockable and a key is provided. STAFF RECRUITMENT AND TRAINING ● All Staff are interviewed personally and their qualifications and references verified. ● We run a comprehensive Induction and skills Training Course for all staff. ● We have continual assessment and monitoring of competence. ● All Centre Operations, accidents and incidents are reviewed formally each week at a formal and minuted Review Meeting. STAFF COMPETENCE AND QUALIFICATIONS ● We accept and work to the principles of the Adventure Activity Licensing Authority for determining staff competence. ● We use a combination of externally awarded qualifications, in‐house training and experience. Senior staff are recruited and trained directly by the Managing Director, a qualified teacher with over thirty years experience in outdoor education. ● The Managing Director directly oversees the contents of the in‐house training programme. ● All staff hold a relevant National Governing Body (NGB) Qualification, or a statement of competence signed by an appropriately experienced and qualified person, for the session they are running. This ​
is consistent with the requirements of Local Education Authorities (LEA). ● Copies are available for inspection on site. CHILD PROTECTION Our policy is consistent with current good practice in this area and meets current statutory requirements. DBS checks are carried out on all staff to enhanced level. SUPERVISION WHEN NOT ENGAGED IN ACTIVITIES Overnight and downtime supervision is the responsibility of the visiting group leader. A timetable of responsibilities is provided to all teaching groups which makes it clear as to who holds the baton of responsibility at any given time. The Allnatt Duty Manager is on call overnight for emergencies. A mobile telephone number will be given to the Group Leader in order to contact the Duty Manager should an emergency arise. INSURANCE Insurance Company:
Public Liability:
Certificate No:
Period:
This is renewed annually Activities Industry Mutual Cover excess £10m BO775CTV10509/ALLNA130 st​
st​
1​
April 2014 to 31​
March 2015 (inc) CODE OF CONDUCT Denea Wright, the Managing Director, is Chair and a Director of the British Activity Providers Association and has chaired and served on the committee for the Southern Region of the Institute for Outdoor Learning for many Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 years. As such she ensures that the Company’s Code of Conduct conforms to that of the Institute. The purpose of the Code is to set out the standards of behaviour agreed to and upheld by members of the IOL as they cultivate and promote the special values and importance of outdoor learning experiences. Professional Integrity ● We maintain the highest of standards and values. We demonstrate fairness, consistency, honesty, tolerance, compassion, truthfulness and discretion. As a Company we hold the following values as integral to our work; ● Honesty and integrity in our dealings with all our staff and customers. ● A respect for the Company’s history. ● A genuine care for all our customers as individuals. ● A genuine care for the welfare and development of all our staff. ● A respect for the outdoors. Professional Responsibility and Relationships ● We manage our Teaching Services with due regard for the physical and emotional welfare of all our customers and staff, complying with all legal requirements and Health and Safety guidelines. ● When dealing with agencies, customers, the general public or other members of the IOL, we aim to present ourselves as responsible persons and in a manner which inspires confidence and trust. ● We have a duty of care to each customer and accept our responsibility to protect the dignity, privacy and safety of all those for whom we are responsible. We define and respect the boundaries between personal and working life and never misuse a leadership position. ● We believe that discrimination on the grounds of race, gender, sexual orientation, or religious belief has no place in Outdoor Learning and we challenge it when it is displayed. ● We safeguard confidential information relating to our customers and use discretion when there is a need to share essential information with professional colleagues. ● There is a clear delegation of responsibility within the organisation but the Managing Director accepts ultimate responsibility on behalf of the Company. ● We respect our fellow members of the outdoor sector but we believe we have a clear moral obligation to challenge unprofessional conduct. Professional Standards ● We adhere to commonly accepted current best practice and standards. ● We maintain and develop our personal and professional competence and when possible share our expertise with other members, and we actively contribute constructively to debate on professional matters. ● We respect the responsibilities of other institutions, associations, agencies and professions which share a common interest in Outdoor Learning. Environmental and Cultural Responsibilities ● We aim to conserve the natural environment, endorsing the principles of sustainable use and minimum impact. ● We are sensitive to the impact of our operation on the local community and cultural setting within which we work, and aim to minimise any adverse affect. ● We encourage knowledge, understanding and respect for the communities in which we work. Safety Culture ● As one of the leading and longest established Outdoor Education Organisations in the country, Joseph Allnatt Centres Ltd. has an exemplary record for safety. We have comprehensive written risk assessments and operating procedures for all the activities we teach. Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 Accreditation ● We hold a licence from the Adventure Activities Licensing Authority to provide climbing and abseiling at Dancing Ledge in Swanage (L2814/R0473). ● We are founder members and the Managing Director is a Director of the British Activity Providers Association. Each Centre is independently inspected bi‐annually. ● We work closely with Local Education Authorities to ensure we match the criteria they expect. ● We are an accredited Centre for the RPIOL Award and our senior staff hold the APIOL Award. Memberships ● Institute for Outdoor Learning ● National Association of Field Study Officers ● Southern and Isle of Wight Tourist Boards ● Institute of Earth Education ● The Geographical Association ● IW Chamber of Commerce ● Purbeck Field Studies Group OVERALL RESPONSIBILITIES Managing Director Designing Programmes and overseeing all Staff Training Business Development Manager Increasing sales of all Company programmes to existing partners and new customers Recruiting, Training and Monitoring Staff Reviewing all programmes Ensuring a positive outcome for each group Logistical Programmes Staff training and monitoring Development of prescribed sessions Seasonal Staff Training leading by example Chatsworth Centre Manager Head of Teaching Lead Tutor SESSION SPECIALISTS RESPONSIBLE FOR TRAINING AND MONITORING Module and Session Responsibility Preparation The Journey The Welcome The Bedroom Challenge Orientation Sensory Awakenings Personal Skills : Closed Environment on site Archery GPS Orienteering / Geocaching Climbing Tower Tree Climbing Snorkelling and Water Skills in the heated outdoor pool Person Qualification Dee Dee Dee Dee In­house Experience In­house Experience In­house Experience In­house Experience Dee In­house Experience Fiona (Leah / Karen) Fiona / Karen Jez Brown (Eddie Young) Goodleaf Tree Climbing Karen / Nikki Archery GB Instructor / GNAS In­house Experience MIA Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 LANTRA In­house Bush Craft Fiona Team Building Classic Teambuilding Raft Building Pioneering Bridge Build Blindfold Trail Low Ropes Scramble Course Themed Teambuilding : ● Smugglers ●
L1 Train the Trainer Bushcraft Leah Nikki / Karen Nikki / Karen Nikki Fiona / Karen VERTEX Karen Leah / Karen / Fiona In­house Experience Lifeguard & Experience In­house Experience Lifeguard and Experience In­house ERCA / RCD In­house In­house Experience Karen / Leah Nikki Nikki San Gina Fiona / Leah Leah In­house Experience In­House Experience In­House Experience In­house Experience In­house Experience Karen / Leah Karen Dee Ocean Blue Dee Karen / Jamie In­house Experience In­house Experience In­house Experience In­house Experience In­house Experience In­house Experience Pirates Fieldwork Focus Swanage Bay and Beach Studland Sand Dunes A Seaside Study : Swanage Past and Present Fishing Boat Trip Swanage Character Trail Cliff top, Meadowland and Grassland Habitats Monks Bay and Beach Monks Bay Rock Pools A Seaside Study : Ventnor Past and Present Fishing Boat Trip Bonchurch Future Citizens Woodland Habitat Landmark Visits Corfe Castle Old Harry Rocks Carisbrooke Castle Osborne House Personal Skills : Open Country off site Water Sports Rock Climbing and Abseiling at Dancing Ledge Tree Climbing Map Skills Navigation Challenge High Ropes at Burnbake Climbing at Sandown Outdoor Climbing Wall Trailblazer Journey through Durlston Country Park Trailblazer Expedition including Climbing at Dancing Ledge Trailblazer Journey to Shanklin via Nansen Hill Trailblazer Expedition to Shanklin via Nansen Hill Evening Activities Sports and Games including Stratego Traditional Celebratory Campfire Leah / Fiona Nikki In­house Experience In­house Experience Karen Karen In­house Experience In­house Experience Fore Adventure and Wight Water JB Mountain Skills Goodleaf Karen / Nikki Karen / Nikki VERTEX Premier School Sport Coaching Leah JB Mountain Skills AALA Licensed MIA LANTRA In­house In­house ERCA / RCD SPA or Sight Specific Award Karen Karen In­house In­house Lloyd / Karen Lloyd / Karen / Fiona In­house In­house Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 In­house Experience ML ABC Quiz Krazy Capers Mysterious Missions Murder Mystery Nikki / Karen Nikki / Karen Karen / Nikki Fiona / Karen Reflection The Journey Home In­house In­house In­house In­house Dee In­house Experience ● Standard ratio of 1 Tutor to 15 participants (1:15) except where otherwise stated. ● We expect at least 1 visiting leader to accompany each group of 15. Archery: ● All Tutors receive in‐house training by a GNAS Archery Leader. ● All equipment is regularly checked and maintained. ● A maximum of 4 participants are on the shooting line at any time. Map Skills: ● All Tutors receive in‐house training. ● All equipment is regularly checked and maintained. ● Sessions are run at a ratio of 1:15 or 1:30 dependent on the local conditions. Water skills in the pool: ● All Tutors receive in‐house training focusing on facilitation and personal development. ● All equipment is regularly checked and maintained. ● The session is run with a ratio of 15 participants to 1 Tutor (1:15). ● A qualified Pool Attendant (Swanage) / Lifeguard (East Dene) is always present. Bushcraft: ● All Tutors receive in‐house training in using survival skills to promote teamwork and personal development. ● All Tutors receive site specific training. ● All equipment is regularly checked and maintained. ● The session is run with a ratio of 15 participants to 1 Tutor (1:15). Classic and Themed Team Building Tasks: Pirates / Smugglers / Search and Rescue ● All Tutors receive in‐house training focussing on facilitation and personal development. ● All equipment is regularly checked and maintained. ● Sessions are normally run at a ratio of 1:15. Raft Building: ● All Tutors receive in‐house training in using survival skills to promote teamwork and personal development. ● All Tutors receive site specific training. ● All equipment is regularly checked and maintained. ● The session is run with a ratio of 15 participants to 1 Tutor (1:15). Pioneering: ● All Tutors receive in‐house training focusing on pioneering techniques. ● All equipment is regularly checked and maintained. ● The session is run with a ratio of 15 participants to 1 Tutor (1:15). ● A qualified Pool Attendant (Swanage) / Lifeguard (East Dene) is always present in addition to the tutor. Woodland Habitat: ● All Tutors receive in‐house training focussing on facilitation and personal development. ● All equipment is regularly checked and maintained. ● Sessions are normally run at a ratio of 1:15. Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 ALLNATT TEACHING TEAM 2015 Name & Position in Company Denea Wright Managing Director Years with Company Relevant Qualifications for Teaching 36 years Leah Rutter Chatsworth Manager BA (Hons) PGCE, DMS, APIOL First Aid at Work (1 day) Level 2 Food Safety in Catering 12 years BSc (Hons) Conservation Biology BTEC ND Animal Care NARS Pool Lifeguard GNAS Advanced Forest Skills Certificate Julie Hudleston East Dene Head of Administration 7 years NNEB NAMCW City and Guilds Certificate of Childcare Girlguiding Leadership Qualification Girlguiding Campers Licence Emergency First Aid at Work Level 2 Food Safety in Catering . Ian Bell East Dene Manager Nikki Cooper Chatsworth Head of Teaching Karen Chislett East Dene Head of Teaching Fiona Flynn Head of Overseas Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 SESSION LEADERSHIP MATRIX Staff marked with a * have been assessed by the Head of Teaching as competent to lead the sessions named. As at O
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* * * PRE ARRIVAL INDICATORS We have a process in plce to assist our customers to plan the programme effectively​
. 1. ● The services we offer are clearly laid out in our publicity ● Each Group Leader receives an email from the Programme Co‐ordinator to ensure correct understanding and discuss the particular needs of the booking. ● On confirmation of the booking, we then plan a tailored logistical programme of work ●
which is linked to the learning objectives, taking into account all the special needs of the group, including equality, diversity and inclusion. We provide resources suitable to their programme, for groups to use before arrival. a) We agree the roles and responsibilities of visiting Group Leaders and Centre staff. b) We agree learning objectives. c) We plan a tailored programme of work with a purpose for each activity which is linked to the learning objectives. d) We take into account all special needs i.e. equality, diversity, inclusion e) We agree a process with the customer as to how the progress of each child will be assessed and how the programme will be reviewed. f) We provide resources for the customer to prepare for the visit and to follow it up. 2. We provide accurate information about our services ● All our promotional materials are updated regularly. They are designed by members of senior staff and signed off by the Managing Director. ● We provide tariffs, where all charges are made clear in writing. a) b) We ensure that all our promotional materials are accurate. We ensure that all charges are made clear for all services provided. DURING THE PROGRAMME 3. We provide activities, experience and resources which meet the learning needs ● Our programmes provide a carefully chosen range of activities, delivered through a variety ●
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of teaching styles by competent and enhanced CRB checked tutors. Staff performances are regularly reviewed with a CPD meeting occurring during the season. Our equipment and resources are appropriate to the activities being carried out. Their maintenance and checks are recorded and logged. We explore a range of habitats, being sympathetic to the human impact on the environment. a) We offer a variety of activities delivered through a range of teaching and learning styles. b) All our equipment and resources are appropriate for the activities. c) We make good use of our excellent locations. d) We ensure that the programme is run in accordance with our promotional materials. e) All our staff are competent and CRB checked. f) All our staff are monitored and developed in the quality of their teaching. Joseph Allnatt Centres Ltd., teaching children outdoors since 1924 AFTER THE PROGRAMME We review the programme and act upon feedback 4. Before the group leave, the Programme Co‐ordinator reviews the programme with the visiting Group Leader. We check the learning objectives were met. The individual tutors review the programme with their groups. This information is recorded on the group’s review sheet, which is used in the weekly meetings. This ensures that practises are continually improved. a) We evaluate our own performance. b) We seek assurance from our customers that learning objectives set at the planning stage have been met and that value for money has been achieved. c) We have a process in place that ensures that programmes and activities are continually improved. GENERAL INDICATORS OF GOOD PRACTICE 5. We provide what our customers want The general indicators of our good practice are outlined in the Quality Assurance booklet, which all teaching groups receive. a) We communicate effectively. b) Our written policies are reviewed, maintained and updated regularly. c) We understand sustainability issues and the impact of our activities on the local environment. d) We monitor the overall quality of the residential experience and make changes to continually improve both the Hospitality and Teaching elements. 6. We provide a Risk Controlled environment. The process for this is outlined in the Quality Assurance booklet a) We share our safety management procedures with our customers to ensure that risks are identified and appropriately managed. b) We comply with all external regulations relating to Health and Safety. c) We have public liability insurance of £10 million. d) We have appropriate safeguarding procedures in place to ensure Child Protection. Joseph Allnatt Centres Ltd., teaching children outdoors since 1924