Your Ticket for Home additional information to help you Issued by Medicine and Emergency Care Your Ticket Home - additional information to help you This information accompanies your Ticket for Home and aims to answer some of the questions you might have about when you leave and are discharged from hospital. When will I go home? If your stay in hospital was arranged in advance, your consultant or nurse will already have explained how long you can expect to stay and given you an estimated discharge date. They may also talk to your family and carers. If you are admitted as an emergency, between 24 – 48 hours into your stay we will tell you your estimated discharge date. This date may need to be changed. You may be given more medication when you go home. The pharmacist or nurses on the ward will explain any instructions that you need to follow. Further prescriptions should be obtained from your GP. If you are receiving artificial feeding, you will be given seven days’ supply and further supplies will be delivered to your home. Discharge summary This is a letter giving details of your hospital treatment and discharge medications; a copy will be sent to your GP and you will also be given a copy. Keep it to show to anybody involved in your care. Equipment and supplies You may be given equipment for When we plan your discharge, we example a walking stick or a frame, a must make sure that you will be safe wherever you go. Your ward team will feeding pump or machine to use at home. We will provide a short-term ask you about the situation at the address to which you will be going and supply of things you will need at home, for example stoma or catheter bags, the care available. They will include dressings or syringes and needles. Once your family and carers in this discussion. We can make arrangements at home you must get further supplies. The hospital staff will tell you what to support you on your return home items you need and contact details for using a variety of services. how to get them. Please let the ward team know of any problems you think you may have at What will happen on the day home. I am discharged? What will I be given to take home? Medicines If you brought medications in to hospital with you, these will be returned to you if it is safe to do so. We will aim for you to leave the ward by 11am. When you are ready to leave we may arrange for you to wait in the discharge lounge and we will arrange your transfer from the ward. The discharge lounge is open 10am until 6pm Monday to Friday. It is a calm, comfortable environment where you can wait for your transport home. Refreshments are provided there. Any medicines that you are waiting for will be delivered to the discharge lounge for you and the staff will make sure that whoever is picking you up knows where you will be. How will I get home? You will need to make your own travel arrangements when you leave hospital. Please make sure that a relative or friend can collect you from hospital unless you feel that you can travel alone. The ward staff will be able to give you a time when you are likely to be discharged. In exceptional circumstances hospital transport is available. If you need patient transport on medical grounds transport it will be provided, for example if the ward sister or charge nurse assesses you as not fit to travel on public transport, or in a taxi. Hospital transport can only take you, and one bag/suitcase. Please make alternative arrangements to take any extra personal property. • Interim care home placement • Referral to a homeless persons unit Please let the ward team know if you foresee any housing or other problems that you may have on discharge. Once I am home - what if? The district nurse does not arrive? Contact your GP surgery they will advise you, there is a 24-hour number. I need more dressings? Contact your GP surgery or district nurse who will make sure you receive a supply. My recovery is not going as expected? Contact your GP surgery or call NHS 111 for advice. My medication supply is running out? The hospital pharmacy will usually give you at least 7 days supply of medications. Contact your GP surgery for further supplies of medications. I fall and cannot get up? Nobody should lift you without help. What if I cannot go home? Dial 999 and ambulance personnel, If it is not safe for you to return to your trained in patient handling techniques, own home, we will discuss your care will be able to help you. requirements with you, your family and If you have any worries about your care carers and will consider the options or treatment following your discharge available. from hospital please contact us for Some of these options may be: advice. • Spend time in a rehabilitation facility • Placement in a care home Your stay in hospital was on:............................................................ The direct dial number for this ward is:..................................... The charge nurse or ward sister is:................................................ They works shifts: please contact the ward and ask to speak to the nurse in charge. The matron for this ward is:............................................................... The matron or deputy can be contacted Monday to Friday 9am-5pm by dialling the hospital switchboard on: 03 44 811 8111 If you are still concerned please contact your GP or telephone NHS 111. Alternative Formats If you would like a copy of this information in large print, another language, audio tape or other format please call the Contact Centre on 03 44 811 8118 Other sources of information NHS 111 NHS Choices www.nhs.uk/pages/homepage.aspx NICE (National Institute for Health and Clinical Excellence) www.nice.org.uk Patient Advice and Liaison Service (PALS) Freephone: 0800 032 0202 Text: 01670 511098 Email: [email protected] Northumbria Healthcare NHS Foundation Trust General Enquiries 03 44 811 8111 www.northumbria.nhs.uk PIN 623/V2 Review date: September 2016 © This material is the copyright of the Northumbria Healthcare NHS Foundation Trust
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