Attorney-General’s Department
Ministry for the Arts
INDIGENOUS LANGUAGES AND ARTS (PROJECTS)
l PROGRAM GUIDELINES
Ministry
for the
Arts
CLOSING DATE
Applications close at 5pm AEST on 17 July 2015.
Please note that late applications will
not be accepted.
Applications must be submitted by
email to [email protected].
Image: Moorambilla Voices Youth Choir.
The regional choir performing at the
Canberra International Music Festival 2015.
Source: Michelle Leonard
CONTACT DETAILS
If you have any questions regarding the
Indigenous Visual Arts Industry Support
Program, or if you require a hard copy of
these guidelines, please:
• visitwww.arts.gov.au/indigenous/ila
• [email protected], or
• phone1800 006 992.
ISBN: 978-1-925290-06-6 — Print
ISBN: 978-1-925290-07-3 — Online
© Commonwealth of Australia 2015
All material presented in this publication is provided under a
Creative Commons Attribution 4.0 International licence
(www.creativecommons.org/licenses).
For the avoidance of doubt, this means this licence only applies
to material as set out in this document.
The details of the relevant licence conditions are available on the
Creative Commons website as is the full legal code for the
CC BY 4.0 licence (www.creativecommons.org/licenses).
Use of the Coat of Arms
The terms under which the Coat of Arms can be used are detailed on
the It’s an Honour website (www.itsanhonour.gov.au).
Contact us
Enquiries regarding the licence and any use of this document
are welcome at:
Commercial and Administrative Law Branch
Attorney-General’s Department
3–5 National Cct
BARTON ACT 2600
Email: [email protected]
Aboriginal and Torres Strait Islander peoples should be aware that this
publication may contain images of people who have since passed away.
CONTENTS
PART 1
GENERAL INFORMATION
1 Context
2 We have made some changes
3 Indigenous Languages and Arts Program
PAGE NO.
2
2
3
PART 2
INDIGENOUS LANGUAGES AND ARTS (PROJECTS)
4 Indigenous Languages and Arts (Projects)
5 Eligibility criteria
6 Selection criteria
7 Application and assessment process
4
4
7
8
PART 3
FUNDING ARRANGEMENTS
8 Funding conditions
9 Terms and conditions of funding
10 Complaints process
10
11
PART 1
GENERAL INFORMATION
1CONTEXT
The Ministry for the Arts administers Australian Government
Programs and policies that encourage excellence in art,
support cultural heritage and provide access to arts and
culture. This enables artists and organisations to shape
Australia’s cultural landscape, increase cultural diversity,
and inspire, educate and entertain audiences nationally
and internationally.
We provide targeted funding to support Indigenous art and
languages. This results in outcomes that align closely with
the Australian Government’s priorities of improving the lives of
Aboriginal and Torres Strait Islander peoples.
2 WE HAVE MADE
SOME CHANGES
We have consolidated the Indigenous Visual Arts Industry
Support (IVAIS), Indigenous Culture Support (ICS), Indigenous
Languages Support (ILS) and the Indigenous Employment
Initiative (IEI), into two Programs:
• Indigenous Languages and Arts (ILA) Program
• Indigenous Visual Arts Industry Support (IVAIS) Program.
In 2015-16, the Australian Government will provide
approximately $40 million through the ILA and IVAIS Programs.
Our Indigenous Programs promote the sharing of language
and culture between generations and the ongoing viability
of Indigenous-owned enterprises. They enrich the social,
cultural and economic life of Indigenous communities and
provide opportunities for Aboriginal and Torres Strait Islander
peoples to generate income, gain employment and develop
professional skills, while maintaining a continued connection
to country and culture.
Image: Moorambilla Voices Youth Choir. Young girls from the regional choir performing at the Canberra International Music Festival 2015. Source: Michelle Leonard
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INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
3INDIGENOUS LANGUAGES
AND ARTS PROGRAM
Language and art are essential to the wellbeing, culture and
identity of Aboriginal and Torres Strait Islander peoples and
play an integral role in maintaining the sustainability, vitality
and strength of Indigenous communities.
The Indigenous Languages and Arts Program (ILA) supports
Aboriginal and Torres Strait Islander people to keep cultural
identity strong by providing funding to:
• revive and maintain Australia’s Indigenous languages
• support employment and career pathways for Aboriginal
and Torres Strait Islander language workers
• support communities to deliver diverse arts
projects that showcase, protect and encourage
participation in traditional and contemporary
Indigenous artistic expression.
In 2015-16, the Australian Government will provide
approximately $22 million through the Indigenous
Languages and Arts Program.
The Indigenous Languages and Arts Program is delivered
through two affiliated funding streams:
Indigenous Languages and Arts (Languages)
The Indigenous Languages and Arts (Languages) stream
provides operational funding to organisations that support
the revival and maintenance of Indigenous languages. This
funding will include support for language centres to provide
employment opportunities for Aboriginal and Torres Strait
Islander language workers in funded organisations.
3.1 What is new in the ILA Program?
In summary from 2015-16 the Indigenous Languages and
Arts Program will:
• continue to provide operational funds to Indigenous
language centres and other organisations involved in the
revival or maintenance of Indigenous languages
• provide funding for Indigenous language centres and
other organisations to employ Aboriginal and Torres Strait
Islander language workers
• provide funding to support Indigenous arts projects that
maintain and continue to develop Indigenous artistic and
cultural expression at the community level
• be delivered through one funding agreement to
reduce reporting and enable recipient organisations to
liaise with one Program management team in the
Ministry for the Arts
• primarily deliver Indigenous Languages and Arts
(Languages) stream funding through a direct offer of
funding process where we will directly approach an
existing grant funding recipient to continue or expand
their current language activities and/or undertake new
language activities. In these cases, we will assess the
grant funding recipient’s current performance and capacity
to deliver an expanded service, or capability to deliver a
new activity
• deliver Indigenous Languages and Arts (Projects) stream
through an open competitive grants round.
Indigenous Languages and Arts (Projects)
The Indigenous Languages and Arts (Projects) stream will
provide funding of up to $100,000 (GST exclusive) per project
per year for the development, production, presentation,
exhibition or performance of Indigenous arts projects that
showcase Australia’s traditional and contemporary Indigenous
cultural and artistic expressions, increase audience
engagement with Indigenous arts and contribute to a strong
sense of cultural identity and pride.
These guidelines are for organisations that may be
eligible to receive Indigenous Languages and Arts (Languages)
stream funding.
For information on the Indigenous Visual Arts Industry
Support Program and the Indigenous Languages and Arts
(Projects) stream, including Program guidelines,
please visit www.arts.gov.au/indigenous.
INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
3
PART 2
INDIGENOUS LANGUAGES AND ARTS (PROJECTS)
4INDIGENOUS LANGUAGES
AND ARTS (PROJECTS)
4.1 Outcomes
• Vibrant, diverse and engaging Indigenous artistic and
cultural landscape
• A strong sense of cultural identity and wellbeing
• Sustainable, vital and strong Indigenous communities
4.2 Objectives
We will achieve these outcomes by funding projects that:
• develop, produce, present, exhibit or perform Indigenous
arts projects that showcase Australia’s traditional and
contemporary Indigenous cultural and artistic expressions
• support new forms of Indigenous cultural expression
through art
• support Aboriginal and Torres Strait Islander people’s
engagement in artistic activities
• increase audience engagement with a diverse range of
Indigenous art forms
• contribute to a strong sense of cultural identity and pride
in Aboriginal and Torres Strait Islander communities
• support the transmission and development of Indigenous
languages through arts projects.
4.3 Outcome indicators for this Program
The following indicators will help us to assess whether the ILA
(Projects) stream is successfully achieving its outcomes:
• number of Indigenous arts projects supported
• number of Aboriginal and Torres Strait Islander people
engaged in artistic activity
• number of audience members for the projects supported.
5 ELIGIBILITY CRITERIA
All applicants, projects and applications must meet the
following eligibility criteria. Incomplete applications and
applications that do not meet the eligibility criteria and
fully address the selection criteria will not progress in the
assessment process.
5.1 Who we will fund?
Organisations that deliver projects that achieve the objectives
outlined above may submit applications for project funding.
To be eligible you must:
• have a demonstrated history of good governance, good
financial management over an extended period, effective
business planning and high-quality performance against
funding objectives
• have the capacity to deliver quality Indigenous arts
engagement projects
• be a separate legal entity, such as an incorporated
association or a company
• have an Australian Business Number (ABN)
• be registered for the Goods and Services Tax (GST), if
required by the Australian Tax Office
• have no outstanding reports, acquittals or serious
breaches relating to any Australian Government funding.
A serious breach is one that has resulted in, or warrants,
termination of a funding agreement.
• Not be bankrupt or subject to insolvency proceedings (as
relevant to the entity type).
The following organisations are not eligible for ILA
(Projects) funding:
• State or Territory governments or government bodies
• Schools
• Individuals.
Where applicable, funding recipients are encouraged to
register under the Corporations (Aboriginal and Torres Strait
Islander) Act 2006. For further information, contact the
Office for the Registrar of Indigenous Corporations, or
visit: www.oric.gov.au
These eligibility criteria are subject to change, based on
Australian Government policy. Funding recipients will be
advised of any changes to the ILA Program.
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INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
5.2 What we will fund
You may apply for funding of up to $100,000 (GST exclusive)
per project for projects that develop, produce, present,
exhibit or perform Indigenous arts projects that showcase
Australia’s traditional and contemporary Indigenous cultural
and artistic expressions. All projects must deliver an
Indigenous arts outcome that is accessible to the local
community as a minimum.
Examples of eligible projects include, but are not limited to:
• multi-media projects that engage young Aboriginal and
Torres Strait Islander people
• traditional Indigenous arts and craft production
• the development of new Indigenous dance or
theatre pieces
• film or other screen based works
• contemporary or traditional music production or
performance
• traditional storytelling, writing, poetry and/or
contemporary narrative pieces
• multi-art projects involving installations, projections,
recorded interviews or other art forms
• photography
• workshops
• arts projects, including dance, literature, music, theatre
that promote the use of Indigenous languages.
A maximum of 30 per cent of your total project budget may
be used for project administration. Funds cannot be used for
ongoing salary costs, but creative consultants and artists fees
are eligible.
• You may submit applications for more than one project.
If you wish to apply for funding for more than one
project, a separate application form must be completed
for each project.
• Projects may involve the whole community or sections
of the community such as women, men, children, youth
at risk, Stolen Generation members, and Elders. You are
encouraged to consider projects that involve new and
imaginative forms of Indigenous artistic and cultural
expression. Activities should support community, foster
a strong sense of identity, enhance skills and where
possible, build on existing community projects and sound
organisational infrastructure.
• Projects that involve Aboriginal or Torres Strait Islander
people in the planning and delivery, and projects that use
language, and promote the sharing of language in their
delivery will be viewed favourably.
5.3 Additional eligibility criteria for
multi-year funding
A small number of projects may be funded over two or three
years. Multi-year projects may be funded to a maximum of
$100,000 (GST exclusive) per year for a maximum of three
years. Payments will be made on the delivery of milestones
agreed in the funding agreement.
To be eligible for multi-year funding, you must:
• have received funding from the Ministry for the Arts
Indigenous arts, language and culture Programs in the
past five years
• have a demonstrated history of quality performance
against funding objectives
• be financially and administratively stable
• be delivering a project that is reliant on or would clearly
benefit from support over multiple years
• demonstrate a clear need for multi-year funding.
If you wish to apply for multi-year funding, you must
first contact the ILA (Projects) team by emailing
[email protected] or phoning
1800 006 992. We will assess your eligibility for multi-year
funding and send you a multi-year funding application form if
your project meets the eligibility criteria.
INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
5
5.4 What we will not fund
ILA (Projects) is not available for:
• the conservation, exhibition or interpretation of
museum artefacts
• cultural camps that do not deliver an arts outcome
• language activities that do not deliver an arts outcome
• the staging and production of festivals
• operational funding or ongoing administration costs of an
organisation associated with a project
• infrastructure projects and projects including the
purchase of non-arts assets
• ongoing support for wages.
Additionally, ILA (Projects) funding cannot be used for
activities that:
• have already occurred
• are to be undertaken by an individual
• are the responsibility of other Australian
Government Programs
• are part of the National Aborigines and Islanders Day
Observance Committee (NAIDOC) celebrations
• occur outside Australia
• are the core business of schools, for example, teacher
salaries, curriculum or resource development that have
been developed exclusively for use in schools
• include re-granting of funds to other groups or
organisations without prior agreement from the Ministry.
• fall within the scope of the Indigenous Advancement
Strategy (IAS) managed by the Department of the
Prime Minister and Cabinet (PM&C). Further information
on the IAS is available on the PM&C website
www.dpmc.gov.au.
Projects that do not directly support the objectives of
outcomes of the ILA Program will not progress in the
assessment process.
5.5 Timeframe
A single grants round will be administered in mid-2015 for
projects to be delivered in the 2015-16 financial year.
Funded activities must be delivered between the date of the
executed funding agreement and the end of the project period,
which is 30 June 2016 for single-year projects.
Image: Dylan Goolagong and Uncle Ralph Naiden. Smoking ceremony to cleanse carving by local art group to be presented to the Kalgoorlie community leading up to the Regional Arts
Conference in Dubbo NSW 2016. Source: Melissa Ryan
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INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
6 SELECTION CRITERIA
All eligible applications will be competitively assessed
against the following assessment criteria. Each of the four
assessment criteria will carry equal weighting.
6.1 Program objectives
You must:
• describe your project and its objectives
• demonstrate how your project meets the ILA (Projects)
objectives, as outlined in Part 1.
• Artistic and cultural merit
6.2 You must:
• describe the artistic outcomes your project will achieve.
• describe the cultural transmission and use of language
your project will achieve.
• demonstrate the skills of the artist/s involved in
the project.
6.3 Community engagement, participation
and access
Your application must:
• clearly describe how you plan to engage Aboriginal
and Torres Strait Islander people in the project.
This may include consultation with, and support from,
the local community or engagement between artists
and the community
• outline who will participate in the project
• describe the communication and marketing activities
associated with promoting the project
• demonstrate community support and need for the project.
The artistic outcome of your project must be accessible to the
public. At a minimum, this must include the local Indigenous
community, but engagement with audiences outside the
local Indigenous community will be viewed favourably. Your
application should describe who will access the artistic
outcome of the project and anticipated audience numbers.
6.4 Organisation and project viability
Your application must:
• show adequate planning and capacity to manage the
project including a methodology that demonstrates how
outcomes will be achieved
• include a draft timeline for the delivery of your project,
demonstrating that the delivery of your project from the
start through to completion has been carefully considered
and planned
• demonstrate that all key personnel have the experience
and expertise to deliver the project
• include a realistic budget that demonstrates value for
money and includes:
– income and expenditure for the project
– financial support, either cash or in-kind, from all
project partners
– an adequate provision for artist, creative fees,
insurance and other liabilities
– a maximum of 10 per cent allocated to project
administration.
Image: Moorambilla Voices Youth Choir. The regional choir traveling to the Canberra International Music Festival 2015. Source: Michelle Leonard
INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
7
7APPLICATION AND
ASSESSMENT PROCESS
7.1 Guidelines
Please ensure you read these guidelines carefully before
submitting your application.
7.2 Application and assessment process
The application form is available for download from
www.arts.gov.au/ila. The application form should
be completed and submitted electronically.
CLOSING DATE
Complete applications must be submitted
by 5pm AEST on 17 July 2015.
Applications should be submitted by email to
[email protected].
In exceptional circumstances only, applications may
be posted to:
Indigenous Languages and Arts (Projects) team
Ministry for the Arts
4-6 National Cct
Barton ACT 2600
Please make sure you keep a copy of your application
for your records.
7.3 Supporting material
You should ensure the following support material is attached
to your application:
• CVs for key personnel and artists
• a clear comprehensive budget for the project that
includes all expected income sources and all expenditure
• signed letters of support from individuals, and/or
organisations that will be involved in or benefit from the
project
• a comprehensive project timeline.
7.4 Assessment process
Funding available through the ILA (Projects) is limited and, as
we anticipate a strong demand for the funds, the application
process will be very competitive.
Your application will be assessed in competition with other
applications based on the responses you provide to the
selection criteria in addressing the Program objectives.
Key stages in the assessment process are:
• Assessment of the eligibility of each application. Eligible
applications will proceed to the assessment stage.
• Assessment of applications against the selection criteria.
• Applications ranked comparatively with other applications
received, based on the application’s assessment score.
• Funding recommendations will be provided to the Minister
for the Arts, or the Minister’s delegate, who will be the
final decision maker.
LATE APPLICATIONS
Applications lodged after the closing date may be accepted
for assessment in cases where the delay in submission is due
to exceptional and unanticipated circumstances. The decision
to accept late applications will be at the discretion of the
Director, Indigenous Program Strategy and Implementation in
the Ministry for the Arts.
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INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
7.5 Value for Money
We will consider whether each grant application represents
value for money and will look at expected results,
funding requested and the contribution the applicant
organisation will make.
You must contribute to achieving value with public money by:
• considering how best to deliver the grant funding strategy
to target groups or individuals. This may involve using
existing processes and technologies or professional
standards, or it may involve innovation and performance
improvement by the provider or agency staff;
• having in place an effective risk management
approach that will minimise risk and ensure that the
grant funding is achieving the outcomes, objectives and
performance indicators;
• ongoing monitoring and management of the grant
as appropriate. This may involve the effective use of
organisational processes, procedures and systems to
produce the required reporting information, or it may
involve adjusting activities to ensure they are meeting the
objectives and performance indicators;
• contributing to Government priorities through
collaborative delivery of grant funding strategies; and
• participating in evaluations of Grant Funding.
7.6 Advice to applicants
All applicants will be advised in writing of the outcome
of their grant application. Information about successful
applications will be published on the Department’s website.
This will include the grant recipient’s name, location, funding
amount and project description.
7.8 Evaluation
If successful, we will assess the performance of your project
to ensure it is achieving its stated outcomes. In evaluating
your performance we may ask you to nominate one or more
key outcome indicators, against which you will be assessed
over the course of the project. In addition we may source a
range of data and information on outcomes to inform our
judgment. Where projects are not delivering outcomes, we may
consider reducing or redirecting grant funding, or ceasing the
grant funding.
Image: Basket weavings. Bukku Larrngay Mulka’s artist sitting with some of her basket weaving. Source: Sophie – Bukku Larrngay Mulka Inc.
INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
9
PART 3
FUNDING ARRANGEMENTS
8 FUNDING CONDITIONS
8.1 Funding agreements
Successful organisations will be required to enter into a
funding agreement with the Commonwealth. The funding
agreement sets out the nature of the relationship between
the Australian Government and the funding recipient.
The funding agreement will specify, among other things,
the terms and conditions of the funding agreement, the
objectives, milestones, key performance indicators, timeframe,
budget, reporting and audit requirements.
All funding will be subject to the terms and conditions set
out in the funding agreement, including conditions relating
to the deposit of funds, auditing and unspent Program funds.
Breach of an organisation’s funding agreement may result in a
requirement to repay funding to the Australian Government.
8.2 Payments
All funding recipients will be required to establish a separate
bank account, specifically for the purpose of depositing and
withdrawing ILA funds.
Payments will be made against the agreed schedule, set out
in the funding agreement, following execution of the funding
agreement by the Ministry and on the provision of details
of a bank account into which grant monies are to be paid.
Payments against the schedule are subject to the Ministry’s
acceptance of performance and financial reports, set out
in the funding agreement, and the demonstrated need for
approved funds to continue the activity.
The Ministry must receive and accept reports, plans
and budgets as set out in the funding agreement before
subsequent milestone payments will be made. Payments will
not be processed where the recipient has a breach, overdue
report or acquittal relating to previous funding.
All funds provided by the Ministry must be appropriately
expended in accordance with the approved budget prior to the
end of the funding period identified in the funding agreement.
Standard terms and conditions of Australian
Government funding, as well as draft funding
agreements, including detailed reporting
requirements, are available at, http://arts.gov.au/
topics/indigenous-arts-languages-and-culture/
indigenous-languages-and-arts.
Please note:
• Funds will not be paid unless the funding agreement has been
signed by both parties
• Activities must not begin before the funding agreement is
signed by both parties
• Funding is not available for activities that have
already occurred.
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INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
9TERMS AND
CONDITIONS OF FUNDING
9.1 Reporting requirements
Reporting on Australian Government funded activities ensures
that funding is used for the intended purpose and that funds
can be fully accounted for. Reporting also provides valuable
data that can inform further development of policy.
Funding recipients will be required to provide plans,
reports and budgets to the Ministry, as specified in the
funding agreement including:
• progress of the activity against the agreed objectives
• progress of the activity against the approved budget.
At the end of each financial year or at the end of the funding
period, funding recipients will be required to acquit all
funding. This may include independently audited financial
statements or other financial information, as outlined in the
funding agreement. The acquittal is normally required within
60 business days of the conclusion of the activity. Funding
recipients will be provided with templates as required.
Funding recipients may also be required to provide information
for inclusion in government publications and on government
websites including the Ministry’s website.
9.2 Evaluation
Funding recipients will be required to participate in a broader
evaluation of ILA Program funding. The evaluation will seek to
identify outcomes arising from the funding and to document
the impact of the activities. An evaluation may also include a
survey of organisations who have received funding support.
9.3 Acknowledgement of funding
Funding recipients will be required to acknowledge the
Australian Government’s support for any activities that have
been made possible as a result of ILA Program funding
through use of the ILA Program logo and/or the below text
on relevant material, including but not limited to websites,
promotional materials and resources developed with
ILA Program funding:
9.4 Record keeping
Funding recipients must keep relevant records that can
demonstrate the performance of the activity in meeting its
objectives and performance indicators.
9.5 Variations
Variations to the approved activity or budget require prior
written approval from the Ministry. Significant variations to
funding will only be considered in exceptional circumstances.
9.6 Tax and government funding
Depending on individual circumstances, there may be taxation
consequences arising from the receipt of funding from the
Ministry. Funding recipients should seek advice about taxation
consequences (including income tax and Goods and Services
Tax) arising from receipt of funding by consulting their
financial adviser or the Australian Taxation Office at
www.ato.gov.au or calling 13 28 66.
9.7 Conflict of interest
A conflict of interest arises where a person makes a decision
or exercises a power in a way that may be, or may be perceived
to be, influenced by either material personal interests
(financial or non-financial) or material personal associations.
Where there is a potential conflict of interest associated
with a funded activity, funding recipients must disclose this
to the Ministry and provide a statement outlining how the
conflict will be managed. Funding recipients must undertake
activities in a way that avoids conflict of interest, whether
perceived or actual. This applies particularly to the selection
of suppliers who should be chosen and engaged through an
open and competitive process and in a way that maximises
value for money.
The Ministry has appropriate internal mechanisms in
place for identifying and managing potential or actual
conflicts of interest including requiring staff to sign
conflict of interest declarations.
Supported by the Australian Government’s Indigenous
Languages and Arts Program.
Program logos can be found at
www.arts.gov.au/indigenous/logos
INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
11
9.8 Privacy
The Ministry will collect information about organisations
and their proposed activities in order to identify funding
priorities through the ILA Program.
Contact details of successful organisations will be
made available to the Minister for the Arts and other
members of parliament.
The Ministry is required to publish details of funded activities,
including the recipient and the amount of funding received
on the Attorney-General’s Department website. The Ministry
may also share aggregated information with other Australian
Government and state and territory government agencies for
reporting purposes. Any personal contact information will be
treated as confidential.
Funding recipients will be obliged to meet the requirements
of the Australian Privacy Principles contained in the
Commonwealth Privacy Act 1988. These principles cover
the collection, storage, use and disclosure of personal
information. Under the principles, organisations should ensure
that any personal information collected and held is accurate,
relevant to the purpose for which it was collected, up to date
and not misleading. In most cases, personal information
should not be used or disclosed to another person, body or
agency without the individual’s consent. Individuals have the
right to access their personal information and to complain if
they think their personal information has been mishandled.
10 COMPLAINTS PROCESS
The Ministry regards complaints as a way of both assessing
and improving our performance and will endeavor, where
possible, to ensure that complaints are resolved promptly,
fairly, confidentially and satisfactorily and that our
procedures are improved as a result.
Complaints regarding the ILA Program should first be
made in writing to:
Assistant Secretary, Creative Industries
Attorney-General’s Department
4-6 National Circuit, BARTON ACT 2600
or by email to [email protected].
If you believe that the matter has not been resolved
satisfactorily, you can then direct your complaint to the
Attorney-General’s Department Compliments and
Complaints Officer by:
• Email: [email protected]
• Phone: (02) 6141 2525
• or by mail:
Compliments and Complaints Officer
Attorney-General’s Department
Robert Garran Offices
National Circuit
BARTON ACT 2600
Information about the Privacy Act 1988 can be found at
www.aoic.gov.au.
9.9 Legal Information
Please note that the Ministry does not provide legal advice.
Organisations should seek their own independent professional
advice on all financial and legal matters, including compliance
with any statutory obligations.
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INDIGENOUS LANGUAGES AND ARTS (PROJECTS) I PROGRAM GUIDELINES
Ministry
for the
Arts
www.arts.gov.au
3143
@artsculturegov