Workplace of the Future Pilot
Atlanta ARMA
Joe Pearson – Enterprise Support Services Manager at EY
April 21, 2015
The Generational Shift
Traditionalists (1900-1945)
Baby Boomers (1946-1964)
Generation X (1965-1976)
Millennials “Gen Y” (1977-1997)
Largest group in workplace in 10 yrs
Gen 2020 (born after 1997)
By 2020, U.S. will flip from 50% boomer, 25%
Gen Y to 25% boomers and 50% Gen Y
Gen Y wants:
Engaging workplace
Less conf rooms/offices (opposite of
boomers)
Focus=collaboration & innovation
Work=thing you do rather than a place you go
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Workplace of the Future (WOTF)
Trust-based, work anywhere
environment that supports
exceptional client service and helps
attract and retain the best talent.
http://webcast.ey.net/events/play.aspx?prog=%7B67fc5d45-3bda-44a2-a64451133614e2c5%7D
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
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Outcome-based performance
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One size does not fit all
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Leading by example
The trust based work environment
The world continues
to change and so does
the way we work.
… a Vision 2020 program being implemented
across all geographies. It supports a trust
based, flexible environment, enabling our
people to deliver exceptional client service,
individually and through high performing
teams, and helps to attract and retain the
best talent.
To achieve this we are:
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Developing a range of creative solutions to
strengthen our culture and improve client service,
employee engagement, productivity and well-being
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Ensuring our working environments support greater
collaboration and improved engagement with our
colleagues and our clients
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Enabling people to work effectively anywhere
through the use of current technology
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Supporting our changing business mix by delivering
greater flexibility in how we work and use office
space
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Improving our space utilization and reducing our
occupancy costs and reinvesting the savings in our
business
WOTF Strategic Vision
Workplace of the Future is …
This means we need to instill outcome
based performance management and
support a flexible working culture and
flexible working behaviors.
Flexibility is key
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Trust is the cornerstone of flexibility
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Results matter more than facetime
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Flexibility is not about working fewer hours, it's
about working differently
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With flexibility comes responsibility, to your team,
your clients and EY
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Understand that flexibility is not “one size fits all”
and that your needs may be different
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Using flexibility effectively does not limit career
opportunities and advancement
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Flexibility enables health and well-being
The trust based work environment
Workplace of the Future is about developing
a trust based work environment.
Workplace of the Future
Three aligned strategies, one big deliverable!
Real estate
IT
Create flexible, efficient and
technology-enabled
workspaces
Provide a work
environment that promotes
teaming, collaboration and
wellbeing
Design and build brand
WOTF
recognition into every
office
Provide the technology
to communicate,
collaborate, and connect
anywhere
and anytime
Deliver world class
service amidst changing
work conditions and
locations
People
Support and enable flexible working
Promote and develop new ways of
collaboration and teaming
Support and accommodate health
and wellbeing
Provide meaningful opportunities
to engage with our communities
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Workplace of the Future (WOTF)
Trust-based, work anywhere
environment that supports
exceptional client service and helps
attract and retain the best talent.
Enterprise Reservation System
(ERS) + Reservation kiosk
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Digital signage at select
workstations, collaboration rooms
and meeting spaces to maximize
utilization and facilitate same day
reservations
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Electronic whiteboards
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Telepresence for high definition
video conferencing
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Wi-Fi
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Guest Wi-Fi
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On demand printing (Print Plus)
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Mobile application (US / Canada
only)
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Improved collaboration tools, like
Lync, SharePoint and Yammer
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Digital document and record
management
Technology and collaboration tools
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10th Floor Plan - Before
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
10th Floor Plan - After
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Elevator Lobby with Atlanta Skyline Graphic
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Reception - Customer Care Coordinator
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
View from Reception to Hub beyond
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Hub
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Hub
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Hub
Glass top
tables with
writeable
surface
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Line for
Coke
Freestyle
machine
EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Wave Desking
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Collaboration Offices with Touch Signage
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Collaboration Offices
With wall mounted LCD monitor and VGA cable or
Apple puck connection
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Collaboration Offices
Back Credenza 24” deep with walnut wood veneer and
suspended storage drawer with keyless reprogrammable
combination lock
36” x 72” mobile table with plastic laminate top
4 Knoll Generation chairs
10’ x 12’ Conferencing Office
Fabric wrapped tack board at back wall
Some offices equipped with a wall mounted LCD
and VGA cable or Apple puck
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
120 Degree Desking with ‘Fabritos’ above
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Kiosk Post & Curved Screen at West Entrance
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Casual Seating Area
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Straight Desking
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
JIT’s
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Informal Collaborative Area
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Conference Center Servery
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Treadmill, Printer Niche & Work Room
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Digital Signage
Small Digital Signage at Straight Desks same day reservation online, at a kiosk or at
the workstation by swiping 1-badge
Large Digital Signage at Conferencing Offices,
Conference Rooms & Training Rooms
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Keyless Storage Solutions
Day lockers with reprogrammable
combination lock - facilitates multiple
users within the same day
120 Degree and Wave Desk
storage - reprogrammable
combination lock
Conferencing Office Storage reprogrammable combination lock
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
If all else fails…
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
So how do we know if we’ve been
successful?
We’ll be:
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Using our space most efficiently and
effectively at square meter target per
person
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Avoiding targeted costs to reinvest in our
business
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Decreasing cost of our real estate
as a % of Revenue
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Increasing talent attraction and retention
levels
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Achieving consistent high WOTF related
People Survey Results
EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Latest Trends
(CoreNet Discovery Forum – Mary Kay & Kimberly Clark) - Feb. 2015
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All companies are going through some type of workplace
transformation
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Issues/concern: physical phones to soft phones
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911 calls
Ability to locate the person
Wellness Programs
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It is now crucial that change management teams are involved
“Sitting is the new smoking”
Every hour: 40 sitting, 15 standing, 5 stretch/walk around
Amazon
Numerous Global challenges-avg lease: Shanghai is 3 yrs
Higher % of “informal/casual” seating (Hubs, drop in)
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
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Are you engaging in Strategic non-FM
related conversations with your BUs or key
stakeholders?
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Is data analyzed building related, people
related, or both?
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Are metrics directly correlated with/contribute
to balance sheet?
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How many of your projects also directly
involve CFO and/or accounting department?
Chief strategist? CSR report developers?
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How often are you brought in to discuss
workplace transformation needs from idea
inception?
“For those able to create the
skill to dodge, weave and
redirect as they make
decisions, plan forward
strategies, manage risks,
support change and problem
solve, the better prepared they
will be able to provide
information and guidance to
executive leadership.”
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
What about the records and information?
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Workers still rely on hard-copy records and information
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Paper storage requests increase
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Appraise new record types – accept into storage?
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Opportunities to change storage service delivery
model
Scanning requests increase
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Incorporate change management in all messaging
Prepare Q&As
Engage our Service Lines / department quality leaders
Have scanning services, standards
Electronic storage areas
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Providing organizing tips
EY Atlanta: Workplace of the Future Pilot, Dec. 2012
RIM training, awareness and preparedness
are critical
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Ramping up RIM training
Introducing Records Review Toolkit
containing:
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Training modules; one for each lifecycle
phase
Records Retention Schedule & other links
Checklists & other resources
Work at home guidance
Provide specific/targeted guidance for:
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Leaders
All personnel
Executive assistants
System and repository administrators
EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Biggest challenges
1. Confidentiality
2. What will I do with all
of my stuff?
3. Change management
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012
Thank You!
Twitter:
@JoePearsonATL
[email protected]
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EY Atlanta: Workplace of the Future Pilot, Dec. 2012