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NOTICE OF CHANGE
IMPORTANT INFORMATION REGARDING YOUR
AUSTRALIA POST LOAD&GO CHINA CARD
Effective 23 March 2015 the below changes will apply to the Australia Post Load&Go China
Card (the Card) available for sale from Australia Post.
Capitalised terms used in this Notice have the same meaning as defined in your Australia
Post Load&Go China Card Product Disclosure Statement.
1. ROLE OF AUSTRALIAN POSTAL CORPORATION
Australian Postal Corporation ABN 28 864 970 579 (Australia Post) has ceased to act as an
Authorised Representative of Bank of China (Australia) Limited (ABN 28 110 077 622) (Bank of
China) and is appointed as an Authorised Representative (Authorised Representative No.
338646) of Australia Post Services Pty Ltd (ABN 67 002 599 340 AFS Licence No. 457551)
(Australia Post Services).
As the Authorised Representative of Australia Post Services (not Bank of China), Australia
Post will continue to act as a distributor and promoter of the Card and will continue to be
responsible for providing various cardholder services.
Like Australia Post, Australia Post Services:
• does not make or give any express or implied warranty or representation in connection
with the Card.
• is not liable for any loss you suffer (including indirect or consequential loss) arising in
connection with the Card.
Further, neither Australia Post Services nor anyone else acting on its behalf has the authority
on behalf of Bank of China to:
• tell you anything about any Card that is inconsistent with the information contained in a
product disclosure statement;
• give you financial product advice (that is, a recommendation or statement of opinion
intended or that could be reasonably regarded as being intended to influence you in
making a decision) about any Card; or
• do anything else on the Bank of China’s behalf, other than marketing, arranging for the
issue of and providing customer services for a Card.
2. PRIVACY
It may be necessary for Bank of China or Australia Post to share your Personal Information
with Australia Post Services to administer a complaint or the Card provided to you.
Information collected by Australia Post Services will be subject to the same conditions as set
out in the Privacy Policy applying to Australia Post available at www.auspost.com.au.
3. CARD BALANCE AND TRANSACTION HISTORY
•
The Card Balance can also be obtained via SMS, at ATMs displaying the UnionPay logo,
or by calling Customer Assistance and following the IVR prompts*.
*
Planned enhancement. The Website at www.auspost.com.au will indicate when each planned
enhancement becomes available.
Notice of Change effective 23 March 2015
•
To request your Card Balance by SMS using your Registered mobile phone number
(without blocked caller ID), you will need to text POST BAL then a space, followed by
your Access Code and another space and then the last 4 digits of your Card Number to
0499 881 882 (or +61 409 881 882 from outside Australia). Include the spaces. Example:
“POST BAL 123456 1234”.
•
To request your transaction history (last 3 transactions) by SMS, text POST TRN then a
space, followed by your Access Code and another space and then the last 4 digits of
your Card Number to 0499 881 882 Example: “POST TRN 123456 1234”.
4. BACK-UP CARDS
Back-Up Cards may be made available for purchase online via the Website*. A Back-Up
Card is intended for use in the event that your primary Card is lost, stolen or damaged,
and can be linked to access the same Card Balance as your primary Card. As such, the
Back-Up Card should only be activated when the primary Card has been reported lost,
stolen or damaged, and has been locked to prevent its use.
Planned enhancement. The Website at www.auspost.com.au will indicate when each planned
enhancement becomes available.
*
Notice of Change effective 23 March 2015