Aviator is a supplier of Aviation Services, taking care of passengers and equipment at 22 airports from
Helsinki to London-Gatwick. Aviator was founded in December 2010.
OPERATIONS CONTROLLER
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Applications are invited for the position of Operations Controller –
Airside, based at London Gatwick as part of the 24/7 shift. This is a
permanent role but will be subject to the successful completion of a
6 month probationary period (This is a clerical supervisory function).
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Reporting to the Despatch & Operations Manager you will be part of
a small team providing 24 hour coverage and responsible for the
smooth and effective running of our LGW operation. The purpose of
the Operations Controller is to control and monitor the airside
operation ensuring all operational deviations and issues are
effectively communicated to all internal and external stakeholders,
whilst managing data input into FINDnet. This position is also
responsible for ensuring our A-CDM and Despatch obligations are
met consistently during the daily operation.
You will already possess relevant skills in the areas of resourcing and
delivering a daily operation, be able to demonstrate flexibility and
have strong co-ordination and crisis management skills during times
of disruption. You will also possess strong and effective people
management skills as well as a full understanding of H & S policy for
both LGW airport and Aviator and industry and legislative regulations.
Key responsibilities for this position include: 
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Delivery of the day to day operation.
To ensure compliance with the company’s health & safety
policies.
To ensure the reporting of attendance and absence processes
are adhered to.
To allocate the workload, manpower and equipment
effectively.
To motivate and encourage staff in the workplace.
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Strong communication skills to both internal and external
stakeholders.
Update FINDnet and communicate to all departments.
Oversee and ensure correct data input into the billing system
Investigate and resolve any billing system queries.
Provide operational management analysis reports as required.
To ensure effective control of seasonal and daily operational
scheduling.
To be actively involved in all aspects of the airside operation.
Be conversant in operating and imputing data into FINDnet,
IDAHO, A-CDM and any other current operational systems.
Knowledge Skills and Experience
The successful applicant will be able to demonstrate excellent
communication skills in order to convey information to staff and
other parties, using written and oral skills. You will also require an
excellent working knowledge of the airside operation, in order to
effectively fulfil this position. A good knowledge of our current
customer requirements is essential as well as the completion of any
necessary documentation and systems currently used. Good people
skills are required in order to motivate and lead effectively in difficult
situations while under operational pressure. You should have a high
standard of personal expectation and the ability to lead by a
professional example.
If you wish to be considered for this position, please apply in writing
to Faisal Ahmed, Despatch & Operations Manager, Room 3037, 3rd
Floor Balcony, South Terminal, London Gatwick Airport, RH6 ONP or
email to [email protected]
CLOSING DATE: 27 APRIL 2015