Job Description Position: Reporting to: Direct reports: Overall job purpose: Client Service Manager, English speaking Managing Director Graphic/Wed designers, Account Executive To manage, coordinate and supervise projects and to undertake the necessary liaison with staff, clients and their representatives and suppliers so as to provide full service to Brains Communication Clients ‐ from quotation to deliverables. Job location is Phnom Penh, Cambodia Specific Job Duties  Be an ambassador and advocate within the business community and other networks throughout Cambodia to build Brains Communication reputation and increase brand visibility  Develop a in‐depth understanding of Brains Communication’s philosophy and vision and ensure this is followed at all times  Develop, own and maintain client relationships as well as proactively identifying new opportunities to grow business  Speedily develop a thorough understanding of clients’ business, their industry and the competitive landscape and be able to provide solutions that enhance their strategic marketing goals  Advise on project briefs, prepare clients’ presentations, coordinate creative concept and design, and provide strategic marketing recommendations  Identify possible solutions to problems and ensure they are resolved  Monitor client satisfaction and ensure highest standards of quality are met by the project team  Work proactively with Brains Communication management and accounting staff to supervise budgets and ensure that accurate project financial records are being maintained  Present quarterly updates and new insights to Brains Communication team  Mentor and train junior team members, aspiring them to exceptional client service  Undertake and assist with internal recruitment requirements Skills/Qualifications  Minimum of 5 years experience in an agency, and/or marketing/event environment  Excellent relationship‐building and client‐facing skills  Passionate about communication, creative and innovative, ideas orientated, eye for detail  Strong planning and project management skills / excellent multi‐tasking skills  People management skills  Good understanding of media landscape  Highly articulate with excellent verbal, written communication and presentation skills  Proficient English Reading, Writing and Speaking Skills  Proficiency in InDesign, MS Office  Excellent general education 1