BPS Business Plan 2015-2017
Brockville Police Service Business Plan 2015 - 2017 Brockville Police Service Business Plan 2015 - 2017 Table of Contents Message from the Chair of Police Board Message from the Chief of Police Mission / Vision / Statement of Principles Our Service Our Region Surveying our Community and Review of Crime Statistics / Perception of Crime Rate Core Business Functions Communications Community Based Crime Prevention Community Patrol Criminal Investigations Community Satisfaction Violent Crime Property Crime Youth Crime Road Safety Assistance to Victims Police Facility Information Technology Resource Planning Training Conclusion 3 4 5 5 6 7 8 9 10 11 12 13 14 15 16 18 19 19 20 21 22 23 Emergency Response Team ‘Serving our Community with Excellence’ 2 Brockville Police Service Business Plan 2015 - 2017 Message from the Chair of Police Board The Brockville Police Services Board and the Brockville Police Service are committed to a value added partnership with our community to enhance quality of life. We have identified goals that ensure we are accountable to the public for implementing effective programs to meet the challenges identified by our citizens This plan is the result of a continuous consultation process with the community and the involvement, input and co-operation of many citizens and volunteers. We are appreciative of the level of co-operation from City Council, members of the Police Service and Police Association, our residents and business community. The Brockville Community Policing Business Plan 2015 – 2017 sets out our priorities within the context of thirteen strategic goals. We are confident that our community and police service can meet the challenges of the future, together, as “Partners for a Safe and Healthy Community”. King Yee, Jr. ‘Serving our Community with Excellence’ 3 Brockville Police Service Business Plan 2015 - 2017 Message from the Chief of Police It is with pride that we present the 2015 - 2017 Business Plan. As policing changes the Brockville Police continue to adapt and offer a professional and accountable police service. The Brockville Police, like all other police services, is facing a growing demand to lower costs and find methods to decrease expenses while increasing services. Police budgets are comprised of 90% being dedicated to salary and benefits while the remaining 10% is dedicated to all other costs. The men and women of the Brockville Police Service recognized this challenge and organized a cost savings committee to evaluate the entire service. The results are described in the pages of the business plan and include the reduction of staff and the inclusion of part-time staff. Despite the challenges facing the Brockville Police Service our officers and civilian staff are second to none when it comes to professionalism, passion and police work. The community of Brockville is a designated and recognized “Safe Community” and boasts a terrific location to visit and live. The police service has incorporated the use of Community Volunteers and remains committed to our Volunteer in Policing Program (VIPP) and Youth in Policing Initiative (YIPI). All of these programs bridge the gap between the police, the community and citizens, both young and old. The Brockville Police Service is committed to organizational goals and relies on continued partnerships with local agencies, community groups and citizens. We strive to provide professionalism in policing ensuring the safety of our community members, visitors and their property. It is my pleasure to serve you as the Chief of Police and if you have never been to Brockville, we look forward to seeing you here! Scott Fraser ‘Serving our Community with Excellence’ 4 Brockville Police Service Business Plan 2015 - 2017 Mission The mission of the Brockville Police Service is to ensure safety and security through partnerships within our Community. Vision The vision of the Brockville Police Service is to provide efficient and proactive community policing. Statement of Principles The Brockville Police Services Board is committed to the principle that people are our most important resource. Accordingly, this Police Service affirms and supports its intention for and adherence to: The principles of equity and fairness embodied in the Canadian Charter of Rights and Freedoms, the Ontario Human Rights Code and the Police Services Act. The principles of community service and community policing embodied In the Police Series Act. The principle of honest communication internally within the Police Service, as well as with our community. The principle of sensitivity and compassion for victims of crime. The principle of continuous improvement and education of members of the Police Service. Our Service Uniformed Officers Years of Service 2015 Actual Strength Uniformed Officers Civilian Members: Full-Time Part-Time 40 1 - 9.9 Years 19 7 22% 48% 20% 10 - 16.9 Years 17 - 22.9 Years 23 + Years 10% ‘Serving our Community with Excellence’ 5 Brockville Police Service Business Plan 2015 - 2017 Our Region Brockville Population: 23,215 The City of Brockville is situated along the St. Lawrence River between Montreal and Toronto. Highway 401 divides the City and this offers travelers and commuters a great location to stop. Whether you are travelling for business or pleasure, we are always happy to host you. Welcome to Brockville! The City of Brockville is unique in that it owns 17 Islands located on the St. Lawrence River. Many of the islands are available to transient and seasonal campers looking for a slice of island life. Whether you travel on a jet ski, kayak or luxury yacht, these islands have something for everyone. ‘Serving our Community with Excellence’ 6 Brockville Police Service Business Plan 2015 - 2017 Surveying our Community and Review of Crime Statistics / Perception of Crime Rate The Brockville Police Service undertook a survey of the community in the fall of 2013. At this time the survey was made available on-line at the Brockville Police Website and Facebook page. Randomly selected houses in the city also participated in the completion of the survey. In total 448 responses were received. The vast majority of respondents felt that the Brockville Police need to be more visible in the downtown core. The results of the survey identified: 74.1% of respondents had resided in Brockville for 10 or more years. 48% of respondents resided south of the CN railroad tracks. 60% were over the age of 50. 53% were female. Perception of Safety 66% of respondents felt safe in Brockville during the day. 25% of respondents felt safe in Brockville during the night. The respondents identified the following as top priorities for the Brockville Police: Traffic, including speeding, distracted driving and impaired driving. Visibility via more patrol cars in the area. Foot patrol on King Street. Business owners and members of community organizations were engaged at various meetings and community forums. They identified priorities as: Foot patrol and visibility on King Street. Maintaining level of service while reducing costs. ‘Serving our Community with Excellence’ 7 Brockville Police Service Business Plan 2015 - 2017 Core Business Functions Police services are provided for the residents and the businesses in the City of Brockville. The following are the core functions identified in the Police Services Act of Ontario: Crime prevention Law enforcement Victims assistance Public order maintenance Emergency response Administration and infrastructure These services are provided by the members of the Brockville Police Service and in some special circumstances by other policing organizations specially trained to provide those services. Specialized services, such as polygraph, tactics and rescue unit and underwater search and rescue are provided through an agreement with the Ontario Provincial Police. Through the Provincial Framework agreement these services are provided to Brockville at no cost. Calls for Service 2004 2009 2014 440 455 375 1,541 1,271 704 Drugs 151 97 102 Other Criminal Code Crimes 589 554 485 Driving Offences 64 104 47 11,966 9,124 11,049 14,751 11,605 12,762 Violent Crimes Property Crimes Other Calls for Service Total Calls for Service ‘Serving our Community with Excellence’ 8 Brockville Police Service Business Plan 2015 - 2017 Communication Communication, within our organization and to the community, is important. With the advent of Social Media and internet based modes of communication the Brockville Police have adapted and created an on-line profile. The creation of a Twitter and Facebook account has assisted in relaying information. Our current Twitter profile has 1,997 followers and our Facebook site is visited frequently on a daily basis. As technology becomes increasingly available we plan on utilizing analytics to assist in on-line reach while ensuring our traditional communication strategies are not lost. As technology changes it offers us an opportunity to improve our current communication function. It is equally important that messages from our Police Services Board are delivered and that a process for feedback is available. As we move through the life of this business plan a strategy to increase communication will be developed. Goal: Improved process for internal and external communication. Objective: Implement communication strategy between Police Services Board and members. Performance Indicator: Creation of web based process for the exchange of information between the Police Services Board and Police Service members. Evaluate feedback relating to increased communication. Objective: Utilize social media and conventional media to keep our community informed. Performance Indicators: Continue daily media reports to conventional media outlets and copy to social media and website. Upgrade Brockville Police website in order to track analytical data. Objective: Promote feedback from within the organization. Performance Indicator: Create a system in which all levels of the organization can provide feedback and track responses. ‘Serving our Community with Excellence’ 9 Brockville Police Service Business Plan 2015 - 2017 Community Based Crime Prevention The Brockville Police Service is a strong proponent of Community Policing. Community Policing is the process by which police, and other community members, partner to improve community wellbeing, safety and security through joint problem and solution identification, analysis, response and evaluation. Goal: The Brockville Police Service goal is to motivate and support the community to deal more effectively with the root causes of crime and insecurity in their neighborhoods, and to increase their own safety, security and wellbeing. Objective: Enhance existing community partnerships dedicated to addressing quality of life issues and broaden the spectrum to include areas not currently addressed. Performance Indicator: Track attendance at community meetings and evaluate feedback Track the membership of staff on community partnerships and working groups Objective: Increase training and information sharing sessions with community partners to explain the role of police and to inform members of the Brockville Police Service as to available community resources. Performance Indicators: Track presentations by community groups to police Track police presentations to community groups Training sessions held with community partners Objective: To implement a Community Hub within a social housing site within the City of Brockville. Performance Indicators: A unit obtained for a community Hub Amount of programs offered and residents engaged Reduction in the eviction and move out rate ‘Serving our Community with Excellence’ 10 Brockville Police Service Business Plan 2015 - 2017 Community Patrol The Brockville Police Service completed a Community survey in which participants expressed a need for police to increase their presence and visibility. In consultation with business owners in the downtown area they expressed an interest for increased foot patrols. This is something we strive to maintain while balancing emergency response to calls for service and community requirements. We continue to monitor specific areas and assess the need for foot patrol, bike coverage and water enforcement/patrol. During the life of this Business Plan, we will continue to evaluate our deployment of resources. Goal: Implement a strategy to increase visibility and presence. Objective: Increase visibility in areas of foot patrols, mobile patrols. Performance Indicator: Monitor Officer statistics in relation to time spent on foot patrols, mobile patrol Observe crime patterns and address with effective use of resources Objective: Identify areas requiring increased police presence understanding that it fluctuates with seasons and root causes. Performance Indicator: Seek feedback from stake holders and other community members in regards to their observations and comments ‘Serving our Community with Excellence’ 11 Brockville Police Service Business Plan 2015 - 2017 Criminal Investigations Criminal Investigations are becoming increasingly complex. Technology, constantly evolving laws, policies and investigative techniques require officers to receive the latest and highest standard of training. The Brockville Police Service has traditionally maintained a high level of solving crime that has occurred in the community. The service will continue its strong effort to maintain a safe community. Goal: To deliver excellence in criminal investigation services while dealing with increasing complex and sophisticated crime. Objective: Consistently strive for timely and high quality case preparation. Performance Indicator: Investigations are reviewed by qualified supervisors to ensure quality and feedback is received from the Crown Attorney’s office and judicial partners Objective: Enhancing investigative skills for members by providing quality training. Performance Indicator: Ensure assigned members meet legislative requirements Explore learning opportunities with other services Share knowledge with others in the department through in-service training Objective: Provide information to vulnerable persons in the community to reduce victimization. Performance Indicator: Utilizing the Community Resource officer to deliver information to youth and partner with local school boards Media releases warning the public of latest trends Track presentations to community groups Objective: Promote a close working relationship with the Crown Attorney’s office and other justice partners. Performance Indicator: Continue to develop a good working relationship with the Crown Attorney’s Office Assist victims of crime by working closely with other judicial partners such as the Victim Witness Assistance Program Continue to monitor how many cases are resolved prior to trial in an effort to reduce further victimization and costs Objective: Ensure human resources within the Criminal Investigations Service are adequately and optimally deployed Performance Indicator: Continuously review investigators assignments and workload and make any necessary adjustments in staffing and investigations. ‘Serving our Community with Excellence’ 12 Brockville Police Service Business Plan 2015 - 2017 Community Satisfaction The Brockville Police continue to hold community satisfaction in high regard. The Brockville Police Service has developed and maintains strong relationships with local media and updates social media frequently. A monthly radio segment outlining the Brockville Police Services activities along with daily media reports ensures that the community is current in crime trends and crime prevention. The Brockville Police Services Board advertises their monthly board meetings on the Brockville Police website and encourages local media and community members to attend. A Brockville Police Facebook page and Twitter account also assist in reaching a demographic of our community in which communication was lacking. The Brockville Police continue to attend many local events and in 2014 created the Kinsmen Community Volunteers. Our local volunteers act as Ambassadors to the City and increase our presence at events. The Brockville Police have also joined the Brockville and Area Chamber of Commerce and the Rotary Club in order to promote community engagement. The Brockville Police also deploy beat officers which assist in breaking down barriers and promoting dialogue with our citizens. In a 2013 survey 88.9 % of respondents indicated that they felt the Brockville Police is readily accessible to address their concerns and questions. Goal: Continued engagement between the Brockville Police Service and the Community. Objective: Encourage communication between the Brockville Police Service and the community. Performance Indicator: Monitor the number of community presentations and evaluate any feedback provided. Utilize daily media releases to engage the community. Objective: Continue to provide a highly efficient and customer service based police service. Performance Indicator: Track the number of Public Complaints Objective: Continue deployment of beat officers. Performance Indicator: Record and track the number of hours beat officers are deployed. ‘Serving our Community with Excellence’ 13 Brockville Police Service Business Plan 2015 - 2017 Violent Crime The perception of crime in the community is closely related to incidents of violent crime. Survey respondents rated crime in their neighbourhood at 3.0 on a scale of 1 to 10 and 4.8 as an average in the city overall. The feeling of safety and security in our community is important to our service and our investigative efforts will continue to strive to solve and prevent crimes from occurring. Goal: To join our community partners, the Crown Attorney’s Office and the justice system in reducing violent crime. Objective: Further development of working relationships with justice and community partners. Performance Indicator: Adoption of inclusive protocol relationships with community and justice partners Participation with justice partners and community working groups (domestic violence committee) Objective: Enhance our ability to effectively and efficiently investigate violent crime using an integrated approach. Performance Indicator: Ongoing domestic violence training and community presentations about domestic violence Participation on provincial committee’s and forum Actual Number of Incidents Clearance Rates - Violent Crime 500 90.9% 89.2% 93.9% 400 300 200 100 0 2004 2009 ‘Serving our Community with Excellence’ 2014 14 Brockville Police Service Business Plan 2015 - 2017 Property Crime The Brockville Police Service will work to reduce incidences of property crimes by exercising diligence in solving those crimes that occur. We will continue to work with the community in order to educate and implement crime prevention strategies. Goal: To develop internal and external programs and measures to address property crime issues. Objective: Provide the Community with Crime Prevention Tips through the media and Public Seminars Performance Indicator: Maintain positive reporting relationships with all local media outlets Provide statistical analysis of street and property crime in Brockville Objective: Identify and implement any proven intelligence led strategies and crime analysis to reduce the incidence of property crime Performance Indicators: Track and monitor property crime Work with community to identify strategies to reduce and prevent property crimes Objective: Identify and address multi-jurisdictional property crime issues Performance Indicators: Explore partnerships for the exchange of information with other police agencies relative to property crime. Actual Number of Incidents Clearance Rates - Property Crime 2000 1500 27.1% 31.5% 1000 35.9% 500 0 2004 2009 ‘Serving our Community with Excellence’ 2014 15 Brockville Police Service Business Plan 2015 - 2017 Youth Crime The root causes of youth crime may be due to a number of factors such as biological and psychological disorders, poverty, oppression, social inequality, racism, family dynamics, neighbourhood characteristics, and peer socialization processes. Many of these factors may be beyond the control of the individual, and an act of crime may be the outcome of a youth’s circumstance. Often these youth have not had enough positive factors in their lives that adolescents need in order to grow into successful, caring, productive adults. Research shows that the more positive opportunities, qualities, values, skills and supports (assets) that youth have, the more likely they are to succeed in school, show leadership, take care of their health, value diversity, and the less likely they are to be involved in violence, in using alcohol, tobacco and other drugs. Goal: To support and empower youth of our community to become caring, responsible, productive and resilient youth. Objective: Increase positive police interactions with young people and their families through schools and the community. Performance Indicators: Adopt-A-Cops visits to schools Presentations to schools Presentations to parents Promotion of Triple P Objective: Build assets in children and youth Performance Indicators: Delivery of programs that align with the Developmental Asset Framework Participation in asset building community initiatives Triple P Referral Objective: Through effective community intervention programs work with schools and social agencies to identify youth who are involved or at risk of becoming involved with the Criminal Justice System Performance Indicators: Track number of Intersections program referrals Track number of case conference Participate in violent threat risk assessments Monitor youth diversions Track youth criminal charges Perform truancy checks Monitor youth crime and clearance rates for youth crime ‘Serving our Community with Excellence’ 16 Brockville Police Service Business Plan 2015 - 2017 Youth Crime Statistics 2004 2009 Charged Cleared Otherwise Violent Crime 35 Property Crime 2014 Charged Cleared Otherwise Charged Cleared Otherwise 77 27 51 19 36 38 172 46 129 25 52 Other Criminal Code 33 43 39 53 13 39 Drug Offences 5 24 1 26 3 37 Youth In Policing Initiative Participants, Summer of 2014 ‘Serving our Community with Excellence’ 17 Brockville Police Service Business Plan 2015 - 2017 Road Safety The Brockville Police Service receives numerous complaints each year relating to road safety. The majority of complaints are related to speeding, distracted driving and traffic light violations. Despite changes in legislation, a proactive approach to road safety is required. In a community survey, traffic enforcement ranked first in initiatives the community would like to see as a priority. Officers continue to conduct RIDE programs and other enforcement strategies which promote safety on our roadways. Continuing to educate our community in bicycle/pedestrian safety will also contribute to roadway safety. Goal: Ensuring safety on our roads through enforcement and education. Objective: Maintain current funding of RIDE program through government grants. Performance Indicator: Maintain effective reporting and participation in Government programs and process applicable applications for funding. Objective: Focus enforcement initiatives in order to increase roadway safety. Performance Indicator: Obtain feedback from community concerning area specific traffic issues Track high collision areas via analysis by Accident Support Services Establish dedicated and equipped vehicle for traffic enforcement Objective: Inform community through media outlets of traffic issues, problem areas and driving tips. Performance Indicator: Monitor officer statistics in regards to STEP initiative (Selective Traffic Enforcement Program) Maintain usage of ‘speed sign’ vehicle in school zones with the assistance of our community volunteers ‘Serving our Community with Excellence’ 18 Brockville Police Service Business Plan 2015 - 2017 Assistance to Victims The Brockville Police Service continues to meet the needs of victims through a well established partnership with the Leeds and Grenville Victim services program. Goal: To support victims in a time of crisis in order to prevent further victimization. Objective: Increase victim assistance and available resources and services. Performance Indicator: Request feedback of victim services in order to ensure victims needs are being met. Track cases of domestic violence Objective: To maintain a positive relationship with victim service providers promoting the program Performance Indicator: Continued attendance by the domestic violence coordinator to joint meetings and tracking of cases that are being reviewed Police Facility The Brockville Police facility is aging; however, a scheduled maintenance program is effective in prolonging the life of the building. Working within legislative requirements such as the Accessibility for Ontarians with Disabilities Act is paramount in ensuring that our facility is readily accessible to all. Our facility is open 24 hours per day, 7 days per week. During the life of this business plan we will continue to perform routine maintenance on the facility ensuring that it remains our headquarters for years to come. ‘Serving our Community with Excellence’ 19 Brockville Police Service Business Plan 2015 - 2017 Information Technology As the world evolves in the information age, Police services across the world continue to be updated on technology trends that are being used by law enforcement, to combat criminal activity. As technology becomes readily accessible, mobile and discreet, heavier demands are being placed on police to identity suspects and prepare matters for court. Goal: Keeping members of the Police Service up to date with the latest technology. Objective: Implement new technology with investigations. Performance Indicator: Continue education and evaluation for new technology that is being used by the Brockville Police service Objective: Enable our current radio system to be encrypted. Performance indicator: Establish a process to ensure the radio transmissions are encrypted ‘Serving our Community with Excellence’ 20 Brockville Police Service Business Plan 2015 - 2017 Resource Planning The Brockville Police Service is tasked with providing a sustainable service to the community. In a recent survey 49 % of the respondents indicated that the Brockville Police need to explore alternate methods for delivering services in order to reduce costs. In that same survey the majority of people indicated that the Brockville Police needed to increase visibility and foot patrol. As 90 % of the budget is comprised of salary and benefits, it is a challenge to balance the level of service while reducing the budget. An internal cost savings committee was established in order to find efficiencies within the service and identify any potential cost savings. As a result of the committee’s work, several cost savings initiatives have been implemented. Frontline supervisors continue to monitor and evaluate the use of overtime and staff members have made sacrifices in order to reduce overtime and the overall budget. The Brockville Police have also incorporated a community volunteer program which is sponsored by our local Kinsmen organization. Uniformed volunteers are in the community representing the Police Service at various events. Goal: Balance the cost of policing with the needs of the community. Objective: Increased visibility Performance Indicators: Continuous evaluation of deployment ensuring that service levels are maintained in the most efficient manner. Continue to monitor and track deployment of volunteers Objective: Provide the community an efficient and effective police service. Performance Indicator: Continue to engage internal and external stakeholders for potential cost savings. ‘Serving our Community with Excellence’ 21 Brockville Police Service Business Plan 2015 - 2017 Training Training is a key element in policing. The policing environment is constantly changing and we must ensure our officers are up to date with educational trends and policies. Brockville Police Service members are well trained to provide the best response to our community. Distance learning provides our members a combination of on-line and in class learning. This style of learning maximizes the best use of our members time and the departments finances. Goal: Continue to train members of the Police service on the latest education programs in policing. Objective: Ensure recruits receive the highest standard of coach officer training Performance indicator: Track number of public complaints involving new officers Objective: Identify deliverable training needs to the organization for succession planning Performance indicator: Develop and mentor members for future positions in the organization through appropriate training and deployment ‘Serving our Community with Excellence’ 22 Brockville Police Service Business Plan 2015 - 2017 Our Path Forward Our 2015-2017 Business Plan is a living document. It is our role to monitor our progress and make changes when required. Adapting to changing environments and implementing cost savings opportunities are a couple of ways we tie the Business Plan and the budget together. We will ensure that we meet our objectives and will report our progress publicly at our Police Services Board Meetings. Year to year members of the public will also be informed via our Annual Report and on our website at www.brockvillepolice.com. Performance We will utilize our objectives as set out in this plan to assist in measuring our performance. This acts as a guide in relation to our specific goals as documented in this plan. We also evaluate community satisfaction in our day to day interactions with community members and groups. The delivery of our core policing functions is paramount and feedback received will be evaluated offering us the opportunity to improve where improvement is needed. Conclusion We would like to thank all those stakeholders who offered input in relation to the 2015- 2017 business plan. The document was derived with assistance from our Brockville Police Services Board, members of the Brockville Police, our local community groups and members of our community. Their comments assist in directing the Brockville Police towards a successful and sustainable future. Thank you! 2015 Brockville Police Service Board Members ‘Serving our Community with Excellence’ 23
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