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Trouble Shooting Jabra PRO 920
The circular dial with letters from
A-G (but no F) on it, is what
changes the frequency on which
the telephone works.
Changing the Channel on Your Jabra 920
Wireless Headset
Look at the back of your headset. The circular dial with letters
from A-G (but no F) on it, is what changes the frequency on
which the telephone works.
Most telephones get a clear dial tone on either channel A or G.
Cisco is B. If you don’t have a dial tone, and you have power and
your battery is fully charged, you have paired the unit to the
base and also checked it isn’t in mute, try changing slowly
through the channels until you hear a dial tone.
Use the minus button twice in one second for
mute, same action to turn mute off
Using Mute
There are three buttons on your headset. To turn mute
on, press the middle button. It is slightly concave so you
can find it quickly. A red led will light up on the bottom
front of your headset base. To turn mute off press the
same button again.
Changing the Speaker Volume (speaker - the
voice you hear)
To change the speaker volume (this is the volume of the
person’s voice on the other end of the phone) – press the minus
(-) or plus (+) buttons on your headset. These are either side of
the mute button. You can do this while someone is speaking
and it won’t affect the conversation, except how loud their
voice is.
Changing the Microphone Volume (if too loud
your voice will echo either for yourself or the
other person)
Look at the back of your headset and you will see two buttons
next to the channel dial. They have plus (+) and minus (-) signs.
Press the relevant button to turn your microphone volume up or
down. If you hear an echo on the line or your colleagues do, you
may have your mic volume too loud. Try turning it down a little,
till there is minimal or no echo.
Pairing Your PRO 920 Headset
As long as your headset is set up correctly, the headset will pair with the base automatically
when you place the headset in the charging cradle on the base - e.g. gently place the
headset on the terminal to charge.
Extra Info on Trouble shooting the 920
Can’t hear a dial tone – check cords are plugged in properly, is the power adapter
unplugged? Check if the online indicator is lit – if not press the multifunction button on your
headset. Check that the battery is charged (if it is charged the green led battery indicator on
the front of the headset base/stand will be solid green)
People can’t hear me properly – is mute on? The microphone boom arm may need to be in
line with your mouth or closer. You could readjust your microphone volume. Or maybe you
are out of range of the base unit (up to 120m)
A crackle or buzzing sound – try moving your headset base about 30cm away from your
telephone (radio transmission may be too close) This includes things like radios, stereos,
ipods or any other electrical transmitting items. They should not be in the room if you are
using a telephone headset and get interference.
Serial numbers
This is where to find the serial number - underneath your Jabra
920 wireless headset.
This picture is the underneath of your 920 base unit. The serial
numbers are on the barcode sticker on bottom of the base.
This is the barcode sticker or serial no.
This is the multi-function
button
Conferencing
The Jabra PRO 920 is able to conference with four
headsets in total - one primary and three secondary.
Connecting a secondary during a conversation:
While the primary headset is in use on the call, dock
the secondary headset with the base hosting the call.
When the headsets are successfully paired, a doubletone will sound in the primary headset. Tap the
multi-function button on the primary headset to
accept the secondary headset. The audio is now
shared between the headsets. To end or leave the conference – the primary hedset user
can end the conference by hanging up the call. The call is ended for all headsets. Guests
can leave the conference by tapping the multi-function button on their headset, or by
docking the headset with the hosting base. The conference call is still active for the other
headset(s).