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Care&Support Hub
Local and national helplines
These services will talk to you about the issues that might be worrying you, but remember to
check the call charges before you ring them, and ask them if they are confidential.
Alcohol
KCA: Community Alcohol Team (CAT)
Address: 26 Linton Road, Barking, IG11 8HG
Phone: 020 8591 6800
Fax: 0208 591 8354
Web: http://www.kca.org.uk/
Email: [email protected]
Alcoholics Anonymous
Phone: 0845 769 7555
Web: www.alcoholics-anonymous.org.uk
Email: [email protected].
Drinkline
Phone: 0800 917 8282
Web: www.drinking.nhs.uk
If you are concerned about your drinking, or that of someone close to you, then get in touch for
free, confidential advice or visit the website to find out more about alcohol and its effects.
Adfam
Address: 25 Corsham Street, London, N1 6DR
Phone: 020 7553 7640
Fax: 020 7253 7991
Web: www.adfam.org.uk
Email: [email protected]
Adfam work to raise awareness and represent the needs of families of drug and alcohol users on
a national level.
Visit our Drugs and Alcohol pages
Alzheimers
Alzheimers Society
Phone: 0845 300 0336 (national) OR 01708 739 293 (Havering) & 0844 6001197 (Redbridge)
Web: www.alzheimers.org.uk
Raises awareness of dementia, identifies and responds effectively to the needs of people with
dementia and their carers.
Anger
British Association of Anger Management
Phone: 0345 1300 286
Web: www.angermanage.co.uk
Email: [email protected]
This organisation offers anger and conflict management
Everyman Project
Phone: 020 7263 8884 (Tuesday and Wednesday 6.30 to 9pm)
Web: www.everymanproject.co.uk
Email: [email protected]
The project helps men change their violent or abusive behaviour.
Phoenix Counselling
Phone: 0208 595 9633
Web: www.phoenix-counselling.co.uk
Email: [email protected]
This group provides an anger-management training day. It costs £60 and is followed by weekly
group therapy.
Anxiety
Anxiety Care
Web: www.anxietycare.org.uk
Email: [email protected]
Help for people who want to recover from anxiety disorders.
First Steps to Freedom
Phone: 0845 120 2916 (open seven days from 10am to 10pm)
Web: www.first-steps.org
Email: [email protected]
This group provides practical help for people with phobias, obsessive compulsive disorder,
general anxiety, panic attacks, anorexia and bulimia, and for those who want to come off
tranquillisers, together with help for their carers. They also provide help, advice and support for
the carers of those with borderline personality disorders.
Anxiety UK
Phone: 08444 775 774
Web: www.anxietyuk.org.uk
Email: [email protected]
The society supports and helps those with anxiety conditions and specific phobias. They also
provide information for professionals.
No Panic
Phone: 0800 138 8889 (open from 10:00 am to 10:00 pm every day)
Web: www.nopanic.org.uk
Email: [email protected]
No Panic provides information and care for people with phobias, anxiety and neuroses.
OCD Action
Phone: 0845 390 6232 / 020 7253 2664
Web: www.ocdaction.org.uk
Email: [email protected]
This group provides information, advice, support and self-help support groups.
OCDUK
Address: OCD-UK Advice Line, PO Box 8955, Nottingham NG10 9AU
Phone: 0845 120 3778 (Monday to Friday from 9am to 5pm subject to volunteer availability)
Web: www.ocduk.org
Email: [email protected]
This is a charity for people affected by obsessive compulsive disorder (OCD). It is run by sufferers
and aims to bring the facts to the general public and the medical community and to support
those who suffer.
Triumph Over Phobia (TOP)
Phone: 0845 600 9601
Web: www.triumphoverphobia.com
Email: [email protected]
TOP helps sufferers of phobias or obsessive compulsive disorder (OCD). They have a network of
self help groups for sufferers of phobias and OCD.
Autism
The National Autistic Society
Phone: 0845 070 4004 (national) or 020 7704 3800 (regional)
Web: www.nas.org.uk
Provides help, support and services to individuals with autism and their families.
Cancer
Cancer Care and Share Group
Phone: 020 8599 7934
A chance to meet up and discuss your experiences.
Macmillan Cancer Support
Phone: 0808 808 00 00 (Monday to Friday 9am to 8pm)
Web: www.macmillan.org.uk
Provides advice, support and information for people concerned about or living with cancer.
Carers
Carers of Barking and Dagenham
Address: 334 Heathway, Dagenham, RM10 8NJ
Phone: 020 8593 4422
Web: www.carerscentre.org.uk
Email: [email protected]
Information, advice, support and social events for carers.
Carers Direct
Phone: 0808 802 02 02 (9am to 8pm Monday to Friday (except bank holidays), 11am to 4pm at
weekends)
Web: www.nhs.uk/carersdirect
Free, confidential advice and information to help you as a carer.
Being a Carer
Barking and Dagenham Citizens Advice Bureau (CAB)
Barking and Dagenham Citizens Advice Bureau service is a registered charity that
provides support and advice on a whole range of issues. You can ask for help with:
·
Family issues, like divorce or other problems
·
Employment
·
Housing
·
Welfare benefits and how to claim them
·
Managing money and dealing with debt
·
Community care
The advice service is available to people who live or work in the borough. However, if you live and
work outside of the borough the CAB may be able to help you if your enquiry concerns debt and
you qualify for legal aid.
To find out more about CAB and what their opening times are please visit their website.
http://www.citizensadvice.org.uk/bdcab
Dagenham Citizens Advice Bureau
339 Heathway
DAGENHAM
Essex
RM9 5AF
Telephone: 020 594 6715
Website: www.bdcab.org.uk
Map: Link to map
Other bureau locations
Deaf Blind
Deafblind UK
Phone: 0800 132 320
Web: www.deafblind.org.uk
Specialist service and support for deafblind people.
Sensory Services
Debt
National Debtline
Phone: 0808 808 4000
Web: www.nationaldebtline.co.uk
Free confidential and independent advice on how to deal with debt problems.
NHS Credit Crunch Stressline
Phone: 0300 123 2000
Web: www.nhs.uk/creditcrunch
Support from the NHS to help people manage stress as a result of the credit crunch.
Depression
Depression Alliance
Phone: 0845 123 2320
Web: www.depressionalliance.org
Email: [email protected]
This organisation provides information and support.
Depression UK
Phone: 0870 774 4320
Web: www.depressionuk.org
Email: [email protected]
This is a self-help organisation run for and by people suffering from depression.
Seasonal Affective Disorder Association (SADA)
Web: www.sada.org.uk
Information and support for people dealing with Seasonal Affective Disorder.
Visit our Mental Health pages
Diabetes
Diabetes UK
Phone: 0845 120 2960 (Monday to Friday 9am to 5pm)
Web: www.diabetes.org.uk
Email: [email protected]
Disability
Disability Information Advice Line (DIAL) UK
Address: Galleon Hall Day Centre, Boundary Road, Barking, Essex, IG11 7JR
Phone: 020 8594 4119 (local) / 01302 310 123 (national)
Fax: 020 8593 7219 (local) / 01302 310 404 (national)
Minicom: 01302 310 123 (please use voice announcer)
Web: http://www.scope.org.uk/services/dial-barking-and-dagenham
Email: [email protected]
Disability information and advice.
Visit our pages on services for people with a disability
Domestic violence
Broken Rainbow
Phone: 0300 999 5428
Web: www.broken-rainbow.org.uk
Email: [email protected]
Support for lesbian, gay, bisexual and transgender (LGBT) people experiencing domestic
violence.
Eaves Women’s Aid Barking and Dagenham (EWA)
Phone: 020 7735 2062
They provide a refuge, support, practical help and counselling for women and children who have
experienced domestic abuse.
Refuge
Phone: 0808 2000 247
Web: www.refuge.org.uk
This organisation provides support, information, a network of safe houses, outreach and culturally
specific services for women and children.
Woman’s Trust East
Phone: 020 7034 0303 or 020 7034 0304
Web: http://www.womanstrust.org.uk/
They provide confidential counselling, support, advice and training for women affected by
domestic violence.
Visit our Domestic Violence page
Down's Syndrome
Down's Syndrome Association
Phone: 0845 230 0372
Web: www.downs-syndrome.org.uk
Providing information and support for people living with Down's Syndrome and for families and
carers.
Drugs
Addaction
Web: www.addaction.org.uk
Email: [email protected]
This is a drug and alcohol treatment charity. They provide help, information and support to drug
users, their families and carers. Harm reduction leaflets can be downloaded.
Adfam
Address: 25 Corsham Street, London, N1 6DR
Phone: 020 7553 7640
Fax: 020 7253 7991
Web: www.adfam.org.uk
Email: [email protected]
Adfam work to raise awareness and represent the needs of families of drug and alcohol users on
a national level.
Battle Against Tranquillisers
Phone: 0844 826 9317
Web: http://www.bataid.org/
Email: [email protected]
This group provides support and advice to people addicted to sleeping pills or similar-acting
tranquillisers.
Cocaine Anonymous
Phone: 0800 612 0225 / 020 8429 5924
Web: www.cauk.org.uk
Email: [email protected]
This is a group of people who share their experience, strength and hope to help solve problems
and recover from their addiction. It uses a 12-step approach.
Counselling and Involuntary Tranquilliser Addiction (CITA)
Phone: 0151 932 0102
Fax: 0151 284 8324
Web: www.citawithdrawal.org.uk
Email: [email protected]
The group provides a support and information service for people who have become addicted,
through no fault of their own, to prescribed benzodiazepine-type tranquillisers or sleeping
tablets.
Daybreak Drug Project
Address: St Luke's Daybreak Centre, Dagenham Road, Dagenham, RM10 7UP
Phone: 020 8595 2010
Fax: 020 8592 1899
Web: http://www.daybreakdrugproject.org.uk/
Email: [email protected]
This organisation offers free and confidential treatment for drug users and their families. For more
information, see our Drug and Alcohol pages.
The Recovery Service
Address: Red Lion House, 38 George Street, Barking, IG11 8FE
Phone: 0208 507 8668
Fax: 0208 507 3719
Web: www.cri.org.uk
This is a community drug team (not dealing with alcohol) who provide counselling and
methadone treatment in shared care with local doctorss. For more information, see our Drug and
Alcohol pages.
Drug Scope
Phone: 020 7520 7550
Fax: 020 7520 7555
Web: www.drugscope.org.uk
Email: [email protected]
The group helps to develop policy and reduces drug-related risk. They provide information and
effective responses to drug taking.
Families Anonymous
Phone: 0845 1200 660
Web: www.famanon.org.uk
Email: [email protected]
This organisation provides self-help groups for families and friends of people with drug problems.
FRANK
Phone: 0800 77 66 00
Web: www.talktofrank.com
Information about drugs.
Narcotics Anonymous UK
Phone: 0300 999 12 12
Web: www.ukna.org
A network of people recovering from drug addiction, supporting each other to live without drugs.
Phone for local groups. Online meetings Monday, Wednesday and Friday from 7.30pm.
Release
Phone: 0845 4500 215
Web: www.release.org.uk
Email: [email protected]
This is a national legal and drugs services advice line which provides free and confidential help for
users of legal and illegal drugs.
Re-Solv
Phone: 01785 810 762
Web: www.re-solv.org
The society for preventing solvent and volatile substance abuse.
Visit our Drugs and Alcohol pages
Gambling
Gamblers Anonymous
Web: www.gamblersanonymous.org.uk
Information about gambling and other peoples experiences of gambling.
HIV and sexual health
Terrence Higgins Trust
Address: Terrence Higgins Trust, 314 – 320 Gray’s Inn Road, London, WC1X 8DP
Phone: 0808 802 1221
Web: www.tht.org.uk
Email: [email protected]
For information, support and advice on HIV and sexual health.
Visit our HIV page
Lesbian and Gay Foundation
Lesbian & Gay Foundation
Phone: 0845 3 30 30 30
Fax: 0161 235 8036
Web: www.lgf.org.uk
Email: [email protected]
Providing direct services and resources to lesbian, gay and bisexual people.
Mental health and wellbeing
MIND
Address: Harrow Lodge House, Hornchurch Road, Hornchurch, RM11 1JU
Phone: 01708 457 040 (local) or 0300 123 3393 (national)
Web: http://www.haveringmind.org.uk
Email: [email protected]
Offers friendly, accessible support and information to promote well being in the community.
Visit our Mental Health pages
Motor Neurone Disease
Motor Neurone Disease Association
Phone: 08457 626262
Phone: 08457 626262
Web: www.mndassociation.org
Email: [email protected]
Providing support to people with MND, their families and carers.
Multiple Sclerosis
Multiple Sclerosis Society
Phone: 020 8227 0541 (local) or 0808 800 8000 (national)
Web: www.mssociety.org.uk
Email: [email protected]
Information and advice about Multiple Sclerosis.
Parents
Parentline Plus
Phone: 0800 800 2222
Web: www.parentlineplus.org.uk
Parentline Plus provide support and advice to parents on a variety of subjects.
Parkinsons Disease
Parkinsons UK
Phone: 0844 225 3707 (local) or 0808 800 0303 (national)
Web: www.parkinsons.org.uk
Nurses and specialist advisers offer support and advice.
Rally Round
Rally Round is a free online tool that makes it really easy for family and friends to organise
themselves to help someone in need. Rally Round lets trusted people volunteer for jobs that
need doing - such as shopping, cutting the grass or simply popping round for a cuppa. Everyone
invited into a support network can see what jobs need doing, who's agreed to do what and what
jobs have already been done. Rally Round makes life better. You can use Rally Round on any PC
or tablet device and it's free to use. Go to www.rallyroundme.com to get started.
Samaritans
Samaritans
Address: Freepost RSRB-KKBY-CYJK, Chris, P.O. Box 90 90, Stirling, FK8 2SA
Phone: 08457 90 90 90
Web: www.samaritans.org.uk
Email: [email protected]
Providing confidential, emotional support to those who are experiencing feelings of distress or
despair, including those which could lead to suicide.
Smoking
Quit Local
Address: Unit 1, Barking Station, Station Parade, Barking, IG11 8TU
Phone: 020 8532 6284
Web: http://www.quitlocalbarkinganddagenham.nhs.uk/
Quitline
Phone: 0800 00 22 00
Web: www.quit.org.uk
Email: [email protected]
Click here to visit our page on smoking
Telephone Befriending Networks
Telephone networks including 4 - 8 people are being set up in the borough. Groups meet at an
agreed time each week for an hour to discuss whatever the participants fancy or can serve a
particular function such as carer support. The groups allow local people with a common interest
to come together, there's the opportunity to join in with a book club or even a choir all from the
comfort of your own home!
Groups are FREE to participants.
If you meet the following criteria you are welcome to join a telephone group Are you over the age of 65?
Do you live in Barking and Dagenham?
Do you have access to a telephone (mobile or landline)?
Groups are coordinated by trained, local residents aged 50 plus.
If you are interested in becoming a facilitator or participant of a telephone group please call
Community Network on 020 7923 5250 or email on [email protected].
http://www.community-network.org/
Victim Support
Victim Support
Address: Unit 5, St Georges Centre, St Georges Road, Dagenham, RM9 5AJ
Phone: 0845 450 3936 (Local) or 0845 30 30 900 (national)
Web: www.victimsupport.org.uk
Email: [email protected]
Provides confidential support and information to victims of crime and to witnesses attending
court.
Please note: The organisations listed on this page are not endorsed or
recommended by the London Borough of Barking and Dagenham Council and the
contact details are provided for information only.
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