Quality & Performance Report: Priority Objectives Reporting period: to April 2013 Finance & Performance Committee - 6th June 2013 Contents Strategic priority: Improving patient care and safety - HSMR & SHMI Actual harm incidents [maps to BAF risk 39] Pressure Ulcers Infection control: MRSA bacteraemias and C-difficile cases NPSA/MHRA safety alerts Stroke care CURRENT RISK End April 2013 (to Mar) (to Mar) TREND * ↓ ↑ ↑ ↑ ↓ ↑ PREVIOUS RISK End Qtr 4 12/13 End Qtr 3 12/13 Qtrly Strategic priority: Improving patient experience - Complaints - Patient experience (surveys) - Same sex accommodation [maps to BAF risk 33] (to Mar) ↑ ↔ ↑ Strategic priority: Clinical excellence and effectiveness - Delayed Transfers of Care Trust 4hr wait standard in A&E [maps to BAF risk 3] Cancer 62-day wait 18-week RTT admitted patients EPC [maps to BAF risk 3 & 13] Emergency re-admissions within 30 days [maps to BAF risk 13] Clinical studies recruitment (to Mar) (to Mar) (to Mar) (to Mar) ↑ ↑ ↑ ↑ ↓ ↔ ↑ - 2013/14 CQUINs summary - Latest Quality & Risk profile published by the Care Quality Commission * Key: Improvement on previous month Decline on previous month No real change on previous month 2 ↑ ↓ ↔ Qtrly Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient care and safety Performance indicator: Hospital Standardised Mortality Ratio (HSMR) Current target: Performing at upper decile levels for the out of London teaching hospital peer group and score < 90 CUH trend analysis ▪ Apr 2012 to Mar 2013 - 79.0* Relative Risk (HSMR was 89.2* through the latest month) ▪ ▪ ▪ ▪ Apr Apr Apr Apr 2011 2010 2009 2008 to to to to Mar Mar Mar Mar 2012 2011 2010 2009 - 80.8 74.4 81.2 80.8 Relative Relative Relative Relative Risk Risk Risk Risk * This is against 2011/12 baseline Comparative analysis Guy's & St Thomas', 67.0 King's College, 70.2 UCLH, 70.7 Imperial College, 72.7 Salford, 75.8 Cambridge, 79.0 St George's, 79.9 Bristol, 81.9 Leeds, 87.8 Barts Health, 89.3 Sheffield, 91.4 Newcastle, 91.5 Royal Liverpool, 93.3 Leicester, 96.2 Derby, 98.8 Oxford, 99.0 Southampton, 99.5 Nottingham, 100.1 South Manchester, 100.2 Lancashire, 100.5 Central Manchester, 104.5 Birmingham, 106.0 Relative Risk HSMR Relative Risk for ATHOL & London Peer Groups: Apr 2012 to Mar 2013 115.0 110.0 105.0 100.0 95.0 90.0 85.0 80.0 75.0 70.0 65.0 60.0 55.0 50.0 45.0 40.0 Guy's & St Thomas' King's College UCLH Imperial College Salford Cambridge St George's Bristol Leeds Barts Health Sheffield Newcastle Royal Liverpool Leicester Derby Oxford Southampton Nottingham South Manchester Lancashire Central Manchester Birmingham ▪ 2nd best performance against EoE peer group (Papworth is ahead of us) ▪ 2nd best performance against ATHOL peer group (Salford is ahead of us) ▪ Some of the London Hospitals have also been included in the peer group. Guy's & St Thomas', King's, UCLH and Imperial perform better than us. Actions in progress ▪ The HSMR for the latest month available (March 2013 ) was 89.2, placing CUH as 6th best performing Trust for our peer group (inclusive of London hospitals). ▪ We are still awaiting confirmation from the CQC as to whether they still view the Trust as an outlier for acute myocardial infarction (MI) mortality following the response made to their alert issued in 2012. The CQC responded in May, however the letter did not confirm whether we are an outlier or not. Discussions are ongoing. ▪ Formal consultant level sign-off of death certificates was implemented from 1st March 2013 and the first audit results were presented to Clinical Directors in May. The results from the audit of deaths from 8 - 30 April evidenced 32.5% of death certificates were signed by Consultants or that the Consultant had been consulted by the junior doctor completing the certificate. Some amendments to process are taking place. Consultants are being reminded and an audit of May deaths will be undertaken. Data Source: Dr Foster 3 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient care and safety Performance indicator: Summary Hospital-Level Mortality Indicator (SHMI) Current target: Maintain 2012/13 level SHMI for ATHOL & London Peer Groups: July 2011 to June 2012 SHMI Trend for all Activity Across the Last 3 Years 105 100 95 90 Derby, 108.26 Central Manchester, 110.48 Sheffield Royal Liverpool, 106.42 Leeds Birmingham, 106 Southampton Leicester, 104.53 King's College Lancashire, 102.11 Guy's & St Thomas' South Manchester, 96.74 Salford Oxford, 96.45 Barts Health Nottingham, 93.75 Cambridge Bristol, 93.63 Southampton, 90.79 Leeds, 91.54 St George's Newcastle, 93.58 King's College, 89.92 40 Guy's & St Thomas', 87.48 Raw % rate Salford, 85.73 45 Low Barts Health, 83.71 60 50 Nat Av Imperial College 65 55 SHMI UCLH 70 St George's, 79.82 75 Cambridge, 83.64 80 Sheffield, 91.86 85 Imperial College, 75.82 Relative Risk 110 UCLH, 71.41 3.00 2.00 1.00 0.00 115 Relative Risk 30.00 20.00 10.00 0.00 90.00 80.00 70.00 120 Crude Mortality Rate (%) 60.00 50.00 40.00 12.00 11.00 10.00 9.00 8.00 7.00 6.00 5.00 4.00 120.00 110.00 100.00 Newcastle Bristol Nottingham Oxford South Manchester Lancashire Leicester Birmingham Royal Liverpool Derby Central Manchester CUH trend analysis Key differences between HSMR & SHMI: ▪ HSMR is in-hospital deaths only; SHMI also includes those up to 30 days post discharge ▪ HSMR adjusts for palliative care; SHMI does not ▪ HSMR based on 56 diagnosis groups (accounts for approx 80% of in-hopsital deaths); SHMI group is wider (unspecified) ▪ Charlson Comorbidity Index is weighted differently for each ▪ HSMR includes specialist, mental health and community trusts; SHMI is nonspecialist acute trusts only NB Quarterly update published only Data Source: Dr Foster 4 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient care and safety Performance indicator: Patient Incidents resulting in Actual Harm Current target: < 0.2% patient contacts resulting in harm recorded CUH trend analysis Actual Harm Patient Incidents per 1000 Bed Days 5.0 ▪ The number of reported incidents resulting in actual harm in April was 110 compared with 123 in March, and 110 in February. ▪ 90% of actual harm is recorded as minor. ▪ The overall number of incidents (including nonharm) reported in April was 846 compared with 998 in March, and 832 in February. ▪ There were 70,065 patient encounters in April, 0.16% resulted in a reported incident where harm occurred, compared with 0.18% in March. Incident Rate 4.0 3.0 2.0 Rate 1.0 Mean LCL UCL 0.0 No of Harm Incidents Comparative analysis Physical Harm SPC Chart (Patient Incidents) 250 1200 1000 200 800 150 100 104 104 105 107 107 100 99 84 50 0 114 117 94 99 104 127 126 116 94 97 98 110 93 92 All Harm (w/o non CUH PU) All Harm Mean LCL UCL 110 123 600 110 400 200 0 [based on NHS Commissioning Board April 2012 September 2012 data] ▪ 4th highest reporter in our peer group; 9.0 incidents per 100 admissions (median = 6.8) ▪ 86.7% incidents reported as no harm (peer group 74%) ▪ 11.3% incidents reported as low harm (peer group 21.1%) ▪ 1.7% caused moderate or severe harm (peer group 4.3%) ▪ Incident type profile broadly similar to cluster except reporting indicates we have less patient accidents, but more medication, medical device and infrastructure incidents. Actions in progress ▪ The decrease in reported incidents for April was most noticable in Cancer (42% lower), Investigative Sciences (36%), Surgery (29%) and Womens and Childrens (29%). ▪ In terms of types of incidents reported, decreases occurred in the areas of discharge, maternity (although the drop is accounted for by incidents yet to be classified), medication (with decreases across administration, dispensing and prescribing) and finally patient care where the majority of sub-classes have decreased. Data Source: Risk Management 5 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient care and safety Performance indicator: Pressure Ulcers Current target: 50% reduction of category 2 - 4 avoidable pressure ulcers (from 2012/13 level) CUH trend analysis Pressure ulcers - hospital acquired 25 20 2 1 3 15 10 16 3 6 1 17 7 10 9 1 1 0 1 10 9 12 8 7 7 6 8 8 8 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13 0 11 0 7 13 5 0 2 4 4 May-12 Jun-12 7 Jul-12 4 6 Aug-12 Sep-12 Oct-12 Grade 1 Grade 2 ▪ The 2013/14 CQUIN target for pressure ulcers (PUs) is a 50% reduction in grade 2 - 4 incidents including 'old harm'. It will be measured using the Safety Thermometer. ▪ We have signed up and remain committed to the SHA ambition to achieve zero hospital acquired grade 2, 3 and 4 'avoidable' pressure ulcers within the organisation. ▪ The one grade 3 registered for March and one grade 4 - root cause analysis completed and for scrutiny at the Harm-free Care Panel on 24th May. ▪ There were no grade 3 or 4 PUs in April. Grade 3 Actions in progress ▪ The Trust has an action plan to deliver the 100% ambition to reduce 'avoidable' pressure ulcers and the CQUIN to reduce all PUs by 50%. This will be challenging due to the inclusion of 'old' PUs (non-hospital aquired) within the CQUIN target. We have started collaborative working with our community Tissue Viability colleagues to deliver the improvements across primary and secondary care. The CUH improvement work includes root cause analysis of all hospital acquired grade 2, 3 and 4 pressure ulcers by the Senior Clinical Nurses and Senior Sisters. This improvement work will be developed and overseen by the cross divisional prevention strategy group. ▪ A Harm Free Care scrutiny panel (commenced Feb 2013) oversees all falls resulting in moderate and severe harm alongside all grade 3 PUs. The meetings have identified organisational learning and opportunities to share good practice. ▪ Ward L5 has completed the NHS Midlands and East PU Collaborative programme and are > 280 days without a PU (grade 1 & above). A PDSA pilot of their improvement actions, safety processes and revised intentional rounding documentation are in place across 9 other wards. A phased organsation rollout is planned for June. ▪ Both Medicine and Cancer have a SCN who has completed the PU Change Champion Programme. The change champions have worked with the Tissue Viability Team to review and refresh the PU paperwork. The paperwork now follows the NHS Midland and East SSKIN bundle and compliance will be measured via the Nursing Quality Metrics. Data Source: Nursing Quality Metrics/CHEQS QlikView 6 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient care and safety Performance indicator: MRSA bacteraemias Current target ceiling: zero avoidable cases in 2013/14 (post 48hr infections only) CUH trend analysis ▪ There were no cases of trust acquired MRSA bacteraemia during the month of April. ▪ Ceiling for 2013/14: no avoidable cases of MRSA bacteraemia Comparative analysis Funnel chart showing Addenbrooke's Hospital's (in red) position amongst other teaching hospitals in England for MRSA bacteraemia rates (blood stream infections per 10,000 occupied bed days) MRSA rate (latest 12 months to March 2013) ▪ 19th out of 25 UK teaching hospital peer group (23rd in Dec 2012, 23rd in Sept 2012 and 20th in Jun 2012) 0.5 0.4 Rate Mean 3sd 2sd ▪ 16th out of 17 EoE hospitals (17th in Dec 2012, 17th in Sept 2012 and 16th in Jun 2012) 0.3 0.2 Actions in progress 0.1 0 0 100000 200000 300000 400000 500000 600000 700000 800000 -0.1 ▪ Continue to audit compliance with MRSA decolonisation with feedback of results. -0.2 Data Source: Infection Control/CHEQS QlikView ▪ Increased MRSA screening on wards having a longer LoS for three month pilot to ascertain whether secondary transmission is occurring. 7 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient care and safety Performance indicator: Clostridium difficile cases Current target ceiling: <= 39 cases in 2013/14 CUH trend analysis ▪ There were 6 cases of Clostridium difficile in the Trust within April. ▪ Ceiling for 2013/14: no more than 39 Trust acquired cases. Trajectory ceiling of 3 cases per month Apr to Dec 2013 and 4 cases per month Jan to Mar 2014. ▪ 6 cases for April, 3 over trajectory of 3 cases. Comparative analysis C‐diff rate (latest 12 months to March 2013) Funnel chart showing Addenbrooke's Hospital's (in red) position amongst other teaching hospitals in England for C. difficile rates (C difficile infections per 1000 occupied bed days) ▪ 21st out of 25 UK teaching hospital peer group (14th in Dec 2012, 6th in Sept 2012 and 3rd in Jun 2012) 0.3 ▪ 15th out of 17 EoE hospitals (14th in Dec 2012, 13th in Sept 2012 and 12th in Jun 2012). 0.25 0.2 0.15 Actions in progress ▪ C difficile summit held 17th April, attended by representatives from across the region. Formal report awaited from CCG. 0.1 0.05 Rate Mean 3sd 2sd 0 0 100000 200000 300000 400000 Data Source: Infection Control/CHEQS QlikView 500000 600000 700000 8 ▪ Visit to two hospitals in Nijmegen, Netherlands to observe policies & practices and implement what has been learnt. Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient care and safety Performance indicator: NPSA/MHRA safety alerts acted upon within timescale Current target: 95% % NPSA/MHRA alerts acted upon within timescale 100% CUH trend analysis [Quarterly update only] ▪ 2012/13 financial year performance was 92% ▪ In quarter 4 (Jan-Mar 2013), 15/16 alerts received were completed within time (94%). ▪ Financial year Q1: 74%, Q2: 100%, Q3: 100%, Q4: 94%. ▪ Internal target was increased to 95% (from 90%). We failed to achieve this due to poor Q1 performance. 90% 80% 70% Rolling 12mths 60% Target 50% 40% Actions in progress ▪ There is currently one overdue NPSA alert. This relates to introducing safer spinal needles and was due to be implemented by 1 April 2013. Final trials are being completed and implementation is scheduled for July 2013. ▪ The Patient Safety Executive (PSE) monitors compliance, and ensures action to address any non-compliance is undertaken. Data Source: Risk Management 9 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient care and safety Performance indicator: Stroke care patients who spent at least 90% of their time on a stroke unit Current target: 80% CUH trend analysis Stroke patients > 90% their stay on a Stroke Unit ▪ April 2013 performance was 83.8% and favourable to target. ▪ Overall 2012/13 year compliance was 76.7% adverse to 80% target. ▪ National Guidance methodology changed to 'hours/ minutes' calculation from April 2012. 100.0% 90.0% 80.0% 70.0% 60.0% National Guidance 50.0% Internal Monitoring (in hours) Current information: ▪ SSNAP test data collection has been succesful. Jan - Mar 2013 data was uploaded on 17th May. ▪ 19 patients missed the Best Practice Tariff in April because of not achieving either the four hour admission to the stroke unit or 90% time on the stroke unit. Target 40.0% Root cause analysis and action plan 37 stroke patients were admitted to the Trust in April and overall the target for th 90% of time on a stroke unit was achieved. Six of these patients did not meet the required standard. Theme 1: Lack of capacity on the stroke unit Stroke unit full to capacity, with 100% stroke patients on occasion. Action: Community rehab and ESD services. CUH is currently responding to further commissioning queries regarding our bid to manage the early supported discharge service (ESD). An updated submission, which involves CUH as the single service provider, is currently being worked up and should be finalised by the beginning of June. Theme 2: Unclear presentation Unconfirmed diagnoses of stroke whilst in the ED meant the need for stroke bed was not identified. Lack of ROSIER (recognition of stroke in the emergency room) tool contributed to delayed diagnosis. Action: ROSIER tool now included in the nursing notes (neurological chart). Stroke nurse consultant to resume teaching sessions in the ED in May. Theme 3: Delay in medical review in the ED combined with short LOS Time taken to assess patients in the ED meant that 90% of length of their stay was not in the stroke unit. Action: Stroke team to liaise with the ED medical team over the length of time patients spend in ED. Operational team to monitor use of, and adherence to, the revised operational policy, including use of the bedstate plan which is produced by the stroke nurse bleepholder. Theme 4: Failure to request a stroke bed from the ED Prompt diagnoses of stroke but this was not communicated when requesting a bed. Action: Stroke clinical director to follow up with the medical team involved to ensure that medical staff liaise with the ED nurse bleepholder over the need for the appropriate bed. ED nurse bleepholder, in turn, to follow the operational policy and liaise with the site co-ordinator. Other issues affecting patient flow in month The stroke service lost 111 bed days due to medical outliers being placed on the acute stroke unit. Neuro rehab occupied beds on Lewin for 145 bed days. Data Source: HISS 10 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient experience Performance indicator: Timeliness of complaint responses Current target: 90% within 25 days Actions in progress (as result of a complaint investigation during March 2013) 60 50 40 Nursing/Midwifery Care: Significant action plan for Ward C8 in respect of pressure sore management (Deputy Chief Nurse involved). Stop The Pressure work ongoing on the ward. Action for Ward C2 Ward Manager in respect of ensuring that documentation is correct when medication is given where the dosage is dependent on the patient’s weight. Pharmacy to also be involved in this action to ensure prescriptions are weight adjusted. Action for Ward Manager for Lady Mary Ward in respect of ensuring staff respond to call buzzers in a timely manner. Action for SCN for PSSU in respect of water jugs, poor communication and ensuring that patients are appropriately clothed on discharge. 30 20 10 0 Within 25 days Over 25 days Total number of Complaints and PALS Enquiries 700 Complaints 600 Concerns Other 431 500 379 400 131 300 200 0 40 314 237 228 100 146 124 123 42 36 37 92 99 117 230 246 244 26 43 86 286 208 43 149 120 128 50 255 51 26 294 263 189 31 42 286 55 Training: Staff training required for Ward D2 in respect of the use of photo light therapy equipment. Practice Development Team now involved in education sessions. Change to a process or procedure: Change in administration process for CDC – clinic list is now printed off the night before the clinic in case for any reason a receptionist is absent. Admin staff also reminded to update parents when there is a delay. CUH trend analysis ▪ ▪ ▪ ▪ ▪ ▪ In March, all of the 55 complaints were resolved within 25 days. 88.8% complaints resolved within standard for the financial year 2012/13, adverse to the target. 89.9% complaints resolved within standard in the 2011/12 financial year, marginally adverse to the target, and 91.9% during 2010/11. The number of PALS enquiries and concerns are also included to highlight all issues identified by patients. All issues received are investigated - any common themes identified by the PALS team are fed back to relevant parties so they can be addressed. The PALS team prioritise their attendance at SDU Clinical Governance meetings accordingly. Data Source: PALS/CHEQS QlikView 11 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient experience Performance indicator: Internal patient discharge survey scores (- selected questions) Current target: >= 2012/13 met/exceeded expectations levels Were the staff kind & caring: CUH trend analysis These 3 questions are focussed upon because they reflect the Trust values ‐ kind, safe & excellent ▪ 'Were the staff kind & caring' ‐ 95.5% patients reported met/exceeded expectations in the latest April 2013 survey, a 1.5% decrease on March. Wards D7 (29.4%), C5 and C4 all received scores of > 10% below expections. This is not a trend. Doctors kept me informed about my condition and treatment: ▪ 'Doctors kept me informed about my condition & treatment' ‐ 93% patients reported met/exceeded expectations in the latest April 2013 survey, a 1% increase on March. Wards F4 (25%), D6, D7, D8, C8, C6, G5 and L5 all received scores of >10% below expectations. This is consistant for wards D8, D6, C8 and L5 in March. I felt safe as a patient: ▪ 'I felt safe as a patient' ‐ 95% patients reported met/exceeded expectations in the latest April 2013 survey, 1% decrease on March. Wards D7 (23.5%), C5 and F4 all received scores of >10% below expectations. Divisional nurses meeting with a member of the Patient Experience directorate on a monthly basis to discuss their net promoter scores and other results from patient experience surveys. Actions are identified and implemented across the Trust. These actions are reviewed at the following month's meeting:· ∙ Establishment of a group led by the Chief Nurse, looking at actions as a result of the Francis Report. More work on patient & staff experience will come out of this in due course. · Patient flow project working to plan the following day’s discharges aiming for discharges early in the day – ongoing review including medicine sharing surgical division improvement model. New paper work also being implemented. · In terms of the Rosie, group discharge on the postnatal ward continues to work well. Patient info DVD being developed which will further release time to care. Improvement pre-assessment in Surgery also in place. · Pilot of Case Management, transforming internal processes on the pilot wards through ownership and proactive management of the entire patient journey, leading to reductions in length of stay – excellent patient feedback received. · Workshop planned for trauma and Orthopaedic Band 6’s – complaints being shared at ward level. · Specific Trauma and Orthopaedic DVD being produced, as part of update to the website and all Surgical wards are reviewing /updating their information for inpatients. · Ongoing work within Surgery with specialist nurses to work clinically with staff/ patients to help improve communication and advice around discharge. · Again, across surgery, senior nurses have been rostered on shifts for the weekends to provide clinical support but also to support and pro-actively manage patient concerns. · Senior nurses were working on improving the patient experience at night – showing improvement, Rosie next to implement. · Theatres ATC Recovery ATC focus group held and third Main Recovery Focus group for patients and their families. · Within theatres, the establishment of a phone line for relatives only, to enable easier contact for families and the appointment of a new patient advisor appointed. · Senior Sister for theatres now has a patient experience lead for theatres and recovery linking in with day surgery. Data Source: Discharge Survey/CHEQS QlikView 12 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Improving patient experience Performance indicator: Achieving single sex accommodation (SSA) Current target: 100% compliance, 0 sleeping breaches Number of SSA incidents reported 4 Sleeping breaches Patient placement CUH trend analysis 3 SSA incidents include: ▪ Sleeping breaches - no sleeping breaches in April 2013. ▪ Patient placement (where the patient has no co-located same sex sanitary facility) - 1 reported incident in April. These are considered 'justifiable' breaches and therefore do not incur a financial penalty. 2 3 1 2 2 0 0 1 0 0 0 0 0 1 0 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Feb-13 98% 97% 98% 95% 96% ▪ Inpatient experience questionnaire data reflects the patients' perception of same sex facilities. 96% % compliance Inpatient Experience Questionnaire results 100% 99% 98% 97% 96% 95% 94% 93% 92% Mar-13 Apr-13 Sleeping with patients of same sex Use same sex toilets/showers Question Actions in progress ▪ Incidents above include all sanitary and sleeping accommodation breaches reported. ▪ There have been no sleeping beaches reported since April 2012. ▪ We have completed the actions within our SSA action plan and refreshed our compliance statement. Data Source: Risk Management, Nursing Quality Metrics/CHEQS QlikView 13 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Clinical excellence and effectiveness Performance indicator: Delayed Transfers of Care (DTOCs) Current target ceiling: 20 Patients overall per week Delayed Discharges Monitoring Report 70 Numbers of Patients Per Week 60 50 40 30 20 10 0 Overall target Delayed Discharges Cambs PCT - Actual Other PCT's - Actual Actions in progress Good progress in both assessment and capacity delays had been achieved until the beginning of April. Assessment delays and Rehab capacity both had achieved the agreed trajectory . This progress has not been sustained in April and indeed increases have been well above the March 31st trajectories. Assessment delay saw a loss of focus and loss of capacity within the team due to sickness both are being addressed ‐senior manager running the twice weekly PTL and escalation,daily review of assessment requests and allocation undertaken, additional staff moved to the team. Staff from within the trust will be trained to support this team to address the ongoing management of workload variation . CCS were delaying in opening beds at Brookfields leading to Rehab delays; the CCG have commissioned aditional beds from Cambridge Nursing Centre to improve the situation and provide a more flexible resource. At the CEO meeting there was agreement to develop a better process to give the system leverage with the independent sector for both home care and care homes. CUH have also been asked to work with the CCG to develop a plan to manage community beds over the winter period. Data Source: DT Office 14 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Clinical excellence and effectiveness Performance indicator: A&E Clinical Quality Current target: Total time in A&E - 95% within 4 hours CUH trend analysis ▪ In April 2013 performance was 92.79% ▪ ▪ ▪ ▪ ▪ 2012/13 overall performance was 94.64% Q4 2012/13 - 94.15% Q3 2012/13 - 96.01% Q2 2012/13 - 95.84% Q1 2012/13 - 92.53% ▪ 2011/12 overall performance was 94.98% Latest performance ▪ The CHEQS live target monitoring tool continues to be reviewed daily. ▪ Q1 2013/14 (to 22nd May) is 94.1%. In April we only achieved 92.8% against the ED 4 hour standard, which was the second consecutive month we have missed the required 95%. We have particularly felt pressures in March and April 2013. Attendances in this period have been 3.6% up on 2012, and admissions from A&E 9.8% up on 2012. Admissions in the over 85 age group increased by 11.6% on the previous year. Emergency medical admissions in the first 2 weeks of April were the highest weeks we have recorded. Conversion rate for the month was 33.5% but saw the first 2 weeks up at 36.9% and 34.6%. Performance in May is 96.1% (22nd) , with a breach tolerance of 10 breaches per day to achieve Quarter 1 against an average of 11 per day in May to date. We have met this threshold on 17/22 days so far this month. Actions in progress On 9th May, NHS England issued a call to all Area Directors to facilitate CCGs in the preparation of local recovery and improvement plans centred around each A&E department. These system plans are to be submitted to Regional Directors by the 31st May. Cambridgeshire and Peterborough CCG are co-ordinating the system plan by 23rd May. We have submitted our plans focused on the stages of the patient journey: Pre-Hospital - primarily primary care and community actions focused on attendance/admission avoidance. It also includes 111 NHS Direct implementation. Emergency Department - actions internal to the ED including ambulance handover, liaison psychiatry, ambulatory care, Rapid assessment and treatment (RAT) Acute Inpatient Flow - Incorporating the actions of the Trusts Unplanned Care and LOS Programmes Acute and Community Discharge Planning - Covering the actions associated with reducing both internal and external delays for Delayed Transfers of Care. Data Source: HISS/CHEQS QlikView 15 Document owner: Director of Information Systems and Analysis Strategic Priority: Clinical excellence and effectiveness Performance indicator: A&E Ambulance Handover Delays CUH trend analysis 100% ▪ Q4 ▪ ▪ ▪ 90% 80% 2012/13: 56% of patients were seen within 15 minutes 92% of patients were seen within 30 minutes 99% of patients were seen within 60 minutes 70% % of Patients handed over within 15 mins 60% 50% % of Patients handed over within 30 mins 40% 30% % of Patients handed over within 60 mins 20% 0% Apr 12 May Jun 12 Jul 12 Aug 12Sep 12 Oct 12 Nov Dec 12 Jan 13 Feb 13 Mar Apr 13 May Jun 13 12 12 13 13 No. of Patients over within 30 No. of Patients over within 60 not handed mins not handed mins Latest performance ▪ In April 2013: ▪ 65% of patients were seen within 15 minutes ▪ 95% of patients were seen within 30 minutes ▪ 99.8% of patients were seen within 60 minutes 10% Apr 2012 May 2012 Jun 2012 Jul 2012 Aug 2012 Sep 2012 Oct 2012 Nov 2012 Dec 2012 Jan 2013 Feb 2013 Mar 2013 Apr 2013 365 345 390 191 174 186 239 157 198 170 165 118 97 48 30 51 14 18 10 27 7 15 9 17 6 4 ▪ With effect from April 2013 there are financial penalties of £200 for every patient over 30 mins, and £1000 for every patient over 60 mins. This equates to £23,400 for April but data from EEAST is still unvalidated. Key issues and actions Ambulance handover performance has been steadily improving throughout the last year. These delays occur when the Emergency Department is overcrowded. We are 1 of only 5 Trusts out of the 18 in the region who are risk rated green for Ambulance handover delays over 60 minutes throughout April. ▪ New red and green light process agreed and implemented. When Ambulance crew see the green light they know to off load the patient immediately without coming into the department first to establish if there is space to offload. ▪ Tripartite handover protocol and escalation plans in place ▪ Monthly tripartite performance and operational review meeting established with EEAST and CCG, with associated actions driving improvements. ▪ Ongoing Ambulance Trust and ED communications and training programme in place. ▪ Clarification on the validation of the data is still being sought via Commissioners. Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Clinical excellence and effectiveness Performance indicator: Cancer monitoring - 62-day wait target 85% Type 2Wk Wait (93% ) 2wk Wait SBR (93% ) 31 Day FDT (96% ) 31 Day Subs (Anti Cancer) (98% ) 31 Day Subs (Other) (93% ) 31 Day Subs (Radiotherapy) (94%) 31 Day Subs (Surgery) (94% ) 62 Day from Screening Referral (90%) 62 Day from Urgent Referral (85%) 62 Day from Urgent Referral with reallocations (85%) 62Day from Screening Referral with reallocations (90%) 62 Day from Consultant Upgrade (Target TBC) 12-13 Q1 12-13 Q2 12-13 Q3 93.7% 96.2% 96.2% 99.6% 100.0% 94.4% 96.5% 92.3% 76.9% 78.1% 93.1% 75.0% Jan-13 Feb-13 Mar-13 12-13 Q4 93.3% 97.7% 96.2% 99.6% 100.0% 95.2% 93.0% 90.2% 80.8% 95.7% 94.6% 96.4% 100.0% 100.0% 97.6% 94.9% 98.1% 80.3% 95.5% 96.4% 97.3% 100.0% 100.0% 97.9% 96.9% 100.0% 83.9% 97.1% 90.9% 97.7% 100.0% 100.0% 97.1% 96.0% 100.0% 83.3% 96.5% 93.7% 98.4% 100.0% 100.0% 96.8% 95.3% 100.0% 88.3% 96.4% 93.6% 97.8% 100.0% 100.0% 97.3% 96.1% 100.0% 85.0% 82.7% 90.2% 81.7% 98.1% 85.2% 100.0% 86.7% 100.0% 89.8% 100.0% 87.0% 100.0% 89.36% 92.50% 87.50% 83.30% 93.30% 88.60% Key performance issues: In March all cancer standards were achieved even without the inclusion of any agreed reallocations. This also resulted in all the standards for overall Quarter 4 being achieved. Analysis of 62 Day urgent referral performance 7 cancer sites incurred breaches of the 62 day standard in March. Urology accounted for 47% of the breaches this month. The most significant reason for breaches in the month was late referral between Trusts (33%). Of the 8 patients who breached for this reason we secured reallocations for 4, but had to concede 1 breach on a patient we were unable to treat in time despite being referred before day 38. Performance projection for April onwards In April, all standards except the 31 day subsequent radiotherapy standard are expected to be achieved. Following the previously reported issues with a Linac being taken out of service, we do expect to recover this standard for Quarter 1. In May we will not achieve the 62 day screening standard with 3.5 accountable breaches against an average monthly tolerance of one breach. 3 patients had diagnostics / treatments delayed for medical reasons, and one patient was referred on day 50 from Peterborough. Therefore performance for May will take us up to the maximum tolerance breach for the entire quarter putting this target at risk. Data Source: HISS, JCIS 17 Document owner: Interim Chief Operating Officer Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Clinical excellence and effectiveness Performance indicator: 18-week referral to treatment (RTT) Current target: Admitted patients 90%, Non-admitted patients 95%, Still Waiting 92% DOH Group Trus t Aggregate 100 - General Surgery 101 - Urology 110 - Traum a & Orthopaedics 120 - ENT 130 - Ophthalm ology 140 - Oral Surgery 150 - Neuros urgery 160 - Plas tic Surgery 170 - Cardiothoracic Surgery 300 - General Medicine 301 - Gas troenterology 320 - Cardiology 330 - Derm atology 340 - Thoracic Medicine 400 - Neurology 410 - Rheum atology 430 - Geriatric Medicine 502 - Gynaecology X01 - X-Other % Adm <= 18 Weeks (90%) 92.7% 95.6% 93.3% 82.7% 94.0% 94.8% 94.4% 88.6% 92.1% 100.0% 97.8% 100.0% 91.7% 93.8% 100.0% 92.3% 100.0% 97.6% 93.7% % Non Adm <= 18 Weeks (95%) 97.7% 95.1% 96.4% 95.2% 96.6% 96.4% 96.4% 95.6% 95.4% 100.0% 100.0% 98.6% 94.6% 97.6% 100.0% 99.6% 98.4% 100.0% 99.5% 98.7% % Still <= 18 Weeks (92%) 97.1% 97.5% 97.6% 94.5% 95.7% 98.0% 97.6% 95.6% 96.6% 98.0% 96.2% 99.9% 96.7% 96.9% 97.8% 99.2% 99.3% 100.0% 98.1% 97.0% Key performance issues: The Trust aggregate admitted patient standard was achieved for the fifth consecutive month in April at 92.7%. 3 specialties underachieved against the RTT standard in the month. The number of patients exceeding 18 weeks (admitted and non-admitted) has reduced from 652 last month to 479 as at 13th May. Admitted backlog has decreased slightly to 197 from 217, #N/A and non-admitted backlog from 435 to 282. We have one patient who has exceeded 52 weeks reportable this month. An orthopaedic patient did not have their waiting list entry processed, and it was not until the patient rang to enquire a year later that the booking teams were aware. The patient was admitted within 2 weeks of making contact. Orthopaedics achieved the non-admitted target in April for the first time since 2011. The backlog of admitted patients waiting at the end of June is expected to be below the ~30 threshold for admitted performance. High referral rates in March are resulting in a high surgical demand for July 2013. ENT achieved the admitted standard in April but this is not yet sustainable. The shared Consultant post with Peterborough, and the CUHFT Paediatric ENT Consultant post have both been appointed to, but are unlikely to commence until Sept /Oct 2013. Neurosurgery continue with a backlog of admitted patients following elective cancellations in March and April. Weekend and independent sector activity is planned. Cardiology have reduced their backlog of patients exceeding 18 weeks by 60% in 6 weeks, which is resulting in failure of the non-admitted target. This is likely to continue to impact performance in May. Data Source: HISS, JCIS 18 Document owner: Interim Chief Operating Officer Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Clinical excellence and effectiveness Performance indicator: Upper decile performance Current target: 155 bed equivalents saved in 2013/14 CUH trend & comparative analysis EPC - Cumulative Savings Progress 35000 Bed Days Saved 30000 ▪ EPC programme has delivered -15.5 cumulative beds for the 2012/13 year against a trajectory of 88.5. ▪ Allowing for 50% of DTOCs would improve performance to 21.3 beds saved. ▪ Overall non-elective was LoS 5.9 days for March (baseline 5.7). ▪ Overall elective LoS was 0.8 days for March (baseline 0.9). ▪ Day case basket rate (inclusive of BADS day cases and outpatient procedures) was 86.5% for the financial year against target of 90%. Planned Cumulative Bed Day Saving 25000 20000 15000 10000 Actual Cumulative Bed Day Saving Actual Cumulative Bed Day Saving (With 50% allowance for delayed transfers) 5000 0 -5000 -10000 It is primarily non-elective LoS in Medicine and Surgery that has resulted in the deterioration against the baseline. Medicine's finacial year performance was 8.5 compared to 8.2 baseline, whilst Surgical Services was 5.8 compared to 5.4 baseline. Key Issues and Actions ▪ The March position deteriorated further from the previous month by -1.6 bed equivalents. At Trust level, the non-elective LoS did recover from the poor February position, but remained adverse to baseline. Elective LoS has remained equivalent to baseline for the full year, but was marginally improved in March. ▪ Medicine non-elective LoS was 0.4 days up on baseline at year end. Perfromance deteriorated against baseline by more than 1 day in Stroke, Gastroenterology, Geriatric Medicine, General Medicine , Infectious diseases and Hepatology. ▪ Surgical non -elective LOS also ended the year 0.4 up on baseline. Plastic surgery and Orthopaedics deteriorated by more than 1 day compared to baseline. ▪ Neurosciences achieved gains of 5.7 bed equivalents during the year. Women's and Children's 4.8, and Cancer 4.1. ▪ The only Division that met trajectory for LoS savings this year was Investigative Sciences which includes Radiology, Clinical immunology, Diabetic Medicine and Endocrinology, although the latter 2 deteriorated on baseline LOS. This was likely the impact of opening the radiology day unit and recording more elective activity under this Division. The LoS Transformation programme will be taking forward the agenda to reduce LoS for 2013/14. Together with Unplanned Care and Variation of Care the target is to gain 155 bed equivalents in capacity during 2013/14. Data Source: HISS, LBC, Dr Foster/CHEQS QlikView 19 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Clinical excellence and effectiveness Performance indicator: Emergency re-admissions within 30 days Current target: < 10% avoidable re-admissions (via the local health economy audit) 400 300 250 292 286 316 236 271 296 244 200 100 95 95 90 109 89 81 101 96 CUH trend analysis 346 319 308 109 83 ▪ The readmission policy for 2012/13 also excludes transplant patients who are readmitted. Past data has been refreshed to take account of this additional exclusion. 280 116 108 ▪ The total volume of readmissions for March 2013 has again increased from last month, with the highest volume of non elective readmissions all year. 0 Elective ▪ Of the 346 non-elective readmissions in March, 49% of these were originally discharged from the Medical Division, with a further 26% from the Surgical Division and 12% from Emergency Assessment. Non‐Elective Readmission Primary Diagnosis Total J440 Other chronic obstructive pulmonary disease Chronic obstruct pulmonary dis with acute lower resp infec R074 Pain in throat and chest Chest pain, unspecified N390 Other disorders of urinary system Urinary tract infection, site not specified J181 Pneumonia, organism unspecified Lobar pneumonia, unspecified R103 Abdominal and pelvic pain Pain localized to other parts of lower abdomen A099 A099 T391 Poison by nonopioid analgesic antipyretic and antirheumatics Poisoning by 4-Aminophenol derivatives J22X Unspecified acute lower respiratory infection Unspecified acute lower respiratory infection I269 Pulmonary embolism Pulmonary embolism without mention of acute cor pulmonale J459 Asthma Asthma, unspecified R296 R296 T810 Complications of procedures, not elsewhere classified Haemorrhage and haematoma complicating a procedure NEC R104 Abdominal and pelvic pain Other and unspecified abdominal pain T814 Complications of procedures, not elsewhere classified Infection following a procedure, not elsewhere classified R31X Unspecified haematuria Unspecified haematuria 21 15 13 12 12 10 9 9 9 8 8 8 8 7 7 ▪ There were 108 elective readmissions in March. 53% of which were discharged from the Surgical Division and 24% from the Medical Division, and 10% from Women's and Children's. Key Issues and Actions ▪ Non-elective readmissions were the highest for 2012/13 in March. Over 75 yr old age group accounted for 40% of non-elective readmissions in the month which was consistent with the full year. The readmission for COPD were 60% higher in March than in any other month in the year. The COPD business case is still to be approved by the local commissioning group, and a further meeting is due in the next 2 weeks. ▪ The elective readmissions dropped in the month. Of the 108 elective readmissions 36 were readmitted for conditions within the same HRG chapter. 13 this month were following elective diagnostic admissions through Endoscopy. Excluding these, the specialties with the highest number of elective patients readmitted were Orthopaedics (12), Ophthalmology (7), Urology(7) and ENT (7). 50% of these were readmitted to the same specialty. ▪ The credits given against the readmission policy for 2012/13 totalled £1.02 million , £782k non-elective and £239k elective. Data Source: HISS, LBC 20 Document owner: Director of Information Systems and Analysis Cambridge University Hospitals NHS Foundation Trust Strategic Priority: Clinical excellence and effectiveness Performance indicator: Percentage of studies meeting the NIHR time and target metric of 70 days from the submission of a valid research application until recruitment of the first patient Situation as of 29/04/2013 reported to NIHR CUH trend analysis [Quarterly update only] NIHR 70 day time and target metric Q4 2012‐2013 R&D 35 day approval target 100% 90% 22% 20% 11% 20% SK to provide 80% 70% 60% 50% 40% 30% 67% 60% 20% 10% 0% Non‐commercial Commercial Not yet recruited, outside 70 days or recruited outside target Not yet recruited but still within target Recruited within 70 days 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 94% 100% Comparative analysis 6% Non‐comm The NIHR time and target initiative aims for studies to recruit their 1st patient within 70 days from the submission of a valid research application. ▪ Internally R&D are working towards a 35 day target to approve the submission, with 35 days (or more if approved quickly) allotted to the PI to recruit. ▪ In Q4 10 commercial studies and 18 non-commercial studies met the NIHR reporting criteria. ▪ Of these, 80% of commercial and 78% of noncommercial studies met, or still have the potential to meet, the 70 day target. ▪ 100% of commercial and 94% of non-commercial studies were given R&D approval within 35 days. This equates to a median of 4 days for commercial study approval and 7 days for non-commercial study approval. Comm R&D approval 35 day target met R&D approval 35 day target not met Comparative analysis Q3 and Q4 2012-2013 ▪ For non-commercial studies, the % of studies that have met or will meet the NIHR target has increased from 62% to 78%. The number approved within 35 days has remained 94%. ▪ For commercial studies this figure has increased from 17%-80%. The number approved within 35 days has increased from 84% to 100%. Actions in progress ▪ Over the 2012-2013 year systems have been established to improve recruitment times and meet the NIHR's 70 day requirement. Considerable improvement has occurred, despite quarterly fluctuations. R&D continue to pro-actively engage investigators throughout the approval process and beyond in order to achieve first patient recruitment in a short time period. Data Source: Research and Development Office 21 Document owner: Director of Information Systems and Analysis CQUIN Indicators 2013/14 Q1 target Pressure Ulcers 30% 100% NATIONAL 3 Dementia 60% 20% 20% NATIONAL 6 Highly Specialised NATIONAL 5 Specilaised NATIONAL 4 VTE VTE Risk Assessment 25% VTE Root Cause Analysis Clinical Dashboard for Specialised Services Highly specialised services clinical outcome collaborative audit workshop and provider report 75% Roll out Roll out Maternity Oct additional 2013 services Mar 2014 Deliver the nationally agreed roll-out plan to the national timetable - Maternity by end of October 2013 and additional services (TBD) by end March 2014 Increasing response rate in acute inpatient Set baseline and A&E areas. Achieve in top 50% which (min 15%) also improves on Q1 rate. National top 50% >Q1 > 20% Improved perfromance on the staff friends and Family test compared to 2012/13, or remain in top quartile % of target reduction achieved: < 20% =£0% 20-39%=£10% 40-59%=£20% 60-79%=£30% 80-95%= £40% 95%+=£50% Number of patients recorded as having a category 2-4 pressure ulcer as measured using the NHS Safety Thermometer. CQUIN focuses on all Pus in the data collection with aim to reduce 2012/13 prevalence rate baseline by 50% % of the number of patients above who answered positively to the case finding question who have had diagnostic assessment % of patients who had a positive of inconclusive assessment outcome who were referred on to specialist services Named clinician for Dementia and appropriate training for staff Clincal Leadership Supporting Carers CQUIN Value March 2014 £158,620 Q4 average £211,492 February 2014 £158,621 Assessed at 6 monthly intervals £528,735 Lead National top 50% >Q1 > 20% >2012/13, or remaining top quartile % of target reduction achieved: < 20% =£0% 20-39%=£10% 40-59%=£20% 60-79%=£30% 80-95%= £40% 95%+=£50% 12-13 baseline = 2.9% Target = 1.4% Improvement % = 1.4% Apr - 92.6% 90% 90% 90% 90% Apr - 100% 90% 90% 90% 90% 90% 90% 90% Apr - 100% 90% Confirm named clinician and planned training programme pre April Planned training programme has been undertaken Monthly audit reported to Board Monthly audit of carers of patients admitted with dementia during their stay. Results reported to the Board. % pf adult inpatients who have had a VTE risk assessemnt on admission to hospital Roll out plan implemented >2012/13, or remaining top quartile Monthly audit Monthly audit reported to reported to Board Board Apr - 98.9% 95% 95% The number of root cause analyses carried 25% of cases have RCA out on cases of hospital assocaited thrmobosis To embed and demonstrate routine use of specialised services clincal dashbaords 35% of cases have RCA 95% 50% of cases have RCA 95% 85% of cases have RCA Mar-14 An average of 90% or greater in each element each month for any 3 consecutive months in the first year Full participation of provider's highly specialised services in the collaborative audit workshop Confirm represntatives for all relevant services and collection and analysis underway 22 Update on preparaton for the workshop Confirm attendance across all relevant servcies Submit a professional standard report as defined Mar-14 £317,241 Mar-14 Planned training programme has been undertaken Mar-14 average response Apr-13 to Mar 14 rate 25% Monthly achievement paid Qrtrly as long as Apr-13 to Mar 14 Qtrly RCA target achieved Quarterly achievement Apr-13 to Mar 14 Quarterly monitoring to be agreed by end June 13 100% 100% 2013-2014 Final Indicator period Indicator description % of emergency admissions aged 75 who have been asked the dementia case finding question Find, Assess, Investigate and Refer Year end Target Brenda Hennessey Staff Friends and Family Test 40% Q4 target Sharon McNally Increased response rate 30% Q3 target Sharon McNally NATIONAL 2 Safety Thermometer Improvement NATIONAL 1 Friends and Family Test Phased Expansion Q2 target £83,583 £127,912 £132,184 £396,551 Mar-14 £443,294 Mar-14 £443,294 All quarterly requirements met 50% payment if workshops attended 50% payment on approved reports Caroline Baglin CQUIN Quarter 1 Actual CQUIN Programme Manager* Goal Number % Indicator weighting Q1 target 100% 100% Agree baseline % of emergency admitted patients aged 85yrs and over whose carers or relatives have been contacted during their admission. Determine baseline Improvement on baseline Orthopaedic trauma patients aged over 65yrs are medically assessed by a consultant orthogeriatrician/ ST3 within 72 hrs of admission( baseline 52.8%) Advertise Consultant All frail elderly patients admitted to the Trust are to be managed under the care of a senior member of the DME team % of heart failure patients given a personalised management plan shared with the, their carer, their GP. Reduce to 10% or less the number of new shunts requiring revisions within 30 days of insertion due to infection LOCAL 8 100% LOCAL 9 Neurosurgical Shunt Surgery LOCAL 10 Specialist DME staff to be contactable by GPs, district nurses, or community matronsin order to support earlier and more robust discharge arrnagements Neonatal Intensive Care timely administration of total parental nutrition Recruit Consultant 25% Recruit staff LOCAL 11 Renal transplant cold iscahemic time 100% Appoint staff Achieve 10% and improvement commence improvement Improvement on baseline 60% 1. July -13 Evidence of recruitment plan supplied 2. July -13 Report on mobilisation plan 3. March-14 10% improvement achieved 1. July -13 £10% 2. July -13 £20% 3. March-14 £70% £2,456,705 Apr-14 £343,939 50% improvement 50% improvement on on baseline baseline 75% Jan -14 £40% Apr - 14 £60% 75% 50% 25% 50% 75% Oct 13 £20% Jan 14 £30% Apr 14 £50% 75% 75% £343,939 Oct 13 £25% Jan 14 £25% Apr 14 £50% £147,402 Reporting format to be proposed and agreed 10% Quarterly report Quarterly provided on use report of service provided on use of service 10% Quarterly report provided on use of service 10% Scheme of 4 elements to gain better understanding and improvement on processes to identify unrelated donors Qtrly report as defined Increase the number of severe and moderate haemophilia A and B patients who have clotting factor data provided on Haemtrack Qtrly qualitative progress report Qtrly qualitative Qtrly progress report qualitative progress report 50% Submit Qtrly data, rationale, action plan update Submit Qtrly data, rationale, action plan update % of babies <30+0 weeks gestation or data, rationale, <1500g birthweight who start TPN by day 2 action plan of life (excluding babies who have undergone surgery) Activity report Working group Action plan To reduce cold ischaemic time for all first recipient kidney transplants DBD donors under 18hrs DCD donors under 12hrs 23 Qtrly report as defined Submit Qtrly data, rationale, action plan update Jul-13 £25% Oct-13 £25% Jan -14 £25% Apr-14 £25% 10% Qtrly report as defined Submit baseline 100% £737,011 £147,402 Enhanced discharge summary for frail elderly patients 75yrs and over that supports development of community management plan 100% 100% Q2 - 20% Q3 - 40% Q4 - 40% 85% of patients screened 10% Qtrly report as defined £25% per Quarter providing Q4 <10% £25% for each Qtrly report 50% 95% and year end report 90% within target 90% timescales Activity infromation and Year end report final report 25% for each Qtrly milestone, providing Q4 50% target met 25% for each Qtrly milestone, providing Q4 95% target met 25% for each Qtrly milestone, providing Q4 90% target met If not met: <80% = £0 80%-<90% = £50% £737,011 £531,952 £531,952 £531,952 £531,952 £531,952 Ciara Moore / Richard Biram Commence recruitment of 2 additional DME Consultants and Nurse Consultant. Mobilisation plan written Designated DME Specialist Staff Haemophilia - Haemtrack monitoring Screening tool in 40% of place and staff patients trained screened All patients aged 75yrs and over admitted as emergencies to be screened for frailty using the clincal frialty score (CFS)within 72hrs of admission 100% 25% per element Lead Indicator description Heart Failure Patients with a Personalised Management Plan Bone Marrow Transplant donor acqusition measures CQUIN Value TOPAS / Jenny Able Orthogeriatrician Assessment 2013-2014 Final Indicator period Claudia MacFarlane 100% Year end Target Ciara Moore / Richard Biram Improved Communication to Carers/Relaltives Enhanced discharge summary LOCAL 7 100% Q4 target Kathy Ciara Moore / Ciara Moore and Haynes Richard Biram Catherine Jeffery LOCAL 5 Frail Elderly under the care of a Geriatrician/ DME Team 100% Q3 target Liz Hunt Frail Elderly identified at point of admission Q2 target Julie Smith CQUIN Quarter 1 Actual Claudia McFarlane Amanda Cahn Goal Number % Indicator weighting Stephen Wallis/Richard Biram/Richard Kendall CQUIN Indicators 2013/14 Cambridge University Hospitals NHS Foundation Trust Care Quality Commission - Quality and Risk Profile (QRP) What is the QRP? The QRP is a tool used by the CQC that brings together a wide range of information about a provider in one place. How often is the QRP published? The QRP was first published in September 2010 and the CQC will be publishing it on a monthly basis. How do the CQC use the QRP? The QRP enables the CQC to regularly identify and prioritise potential areas of non-compliance and prompt front line regulatory activity where appropriate e.g. an inspection. When carrying out planned reviews of compliance, the QRP enables the CQC to make robust judgements about the quality of services. How will the Trust use the information in the QRP? The QRP will enable the Trust to support the internal monitoring of compliance with the essential standards of quality and safety, assist with the identification of lower than average performance and where necessary, take action to address them. How is information presented and analysed? Information is presented relating to the essential standards of quality and safety and is broken down into each of the individual outcomes. The QRP also includes contextual risk measures i.e. risks related to the type of health or care service, the type of people who may be affected and risks arising from the organisation itself. For each item listed in the QRP, the organisation’s observed result is compared to an expected result. How far the observed result is from the expected result and the direction of the difference (i.e. better or worse than the expected result) is analysed. This analysis produces a statistical measure, which is presented as one of seven categories ranging from “much worse than expected” to “much better than expected”. The results of our QRPs to April 2013 can be found in the table on next page, however the summary and actions taken is by exception including only those where the Trust was highlighted as “worse" or "much worse than expected”. Note: “Much worse than expected” is defined in the CQC publication How to use your Quality & Risk Profile as the provider’s outcome being statistically much worse than expected – equating roughly to the provider being outside the 97.5% confidence interval. 'Worse than expected' is defined as the provider's result being statistically noticeably worse than expected - roughly this equates to the provider being outside the 95% confidence interval Care Quality Commission - Quality and Risk Profile (QRP) - April 2013 Outcome Outcome 1 - Respecting and Involving Negative Comments Much Worse than expected 8 1 Worse than expected Tending towards worse than expected Similar to expected Tending towards better than expected Better than expected 51 16 3 1 Outcome 2 - Consent 18 Outcome 4 - Care and Welfare Outcome 5 - Nutrition 3 Outcome 6 - Co-operating with others 1 Outcome 7 - Safeguarding 1 Outcome 8 - Infection Control 1 Outcome 9 - Management of Medicines 2 3 1 1 1 2 1 83 16 16 Outcome Risk Estimates (overall rating) 16 9 1 2 Low green Low green 47 16 Low green 7 2 3 10 1 3 2 Low yellow 1 High green 3 3 High green 1 1 1 1 33 6 1 14 Outcome 10 - Premises 1 16 2 Outcome 11 - Equipment 1 6 1 2 1 0 1 Outcome 13 - Staffing 6 1 30 2 9 1 Low yellow 10 2 Outcome 12 - Workers 1 Much Better than Positive Comments expected 1 2 High green Low green 2 Low yellow 15 2 High green 14 5 Low yellow 4 2 Low yellow Low green Outcome 14 - Supporting Staff 2 1 Outcome 16 - Assessing and Monitoring 3 4 Outcome 17 - Complaints 3 2 Outcome 21 - Records 3 31 9 14 28 1 1 Low yellow Low green Total April QRP: 45 4 11 4 299 58 39 149 47 Total March QRP: 43 7 4 9 352 62 34 165 48 Exception Reporting (Worse / Much Worse than expected) Outcome 1 Outcome Risk Estimate Low green Item Description Data Source Much The proportion of respondents to the outpatient survey who stated that they had to CQC Survey of Outpatients, 2011 Worse than wait longer than told for their appointment to start, or were not told they would have 01.3.2011 - 31.5.2011 expected to wait. Action being taken to address The key issue identified from the July 2012 Trust outpatient survey related to patient awareness regarding delays. These results have been fed back to the Outpatient Improvement Group chaired by Tom Bennett to inform actions/future changes. The Trust's internal Outpatient Survey was repeated in February 2013, the results have been collated with the report expected shortly. 4 Low green Much Proportion of eligible patients with a discharge diagnosis of nSTEMI who were Worse than seen by a cardiologist or member of their team. Data for Addenbrookes and the expected Rosie Hospitals 4 Low green Worse than The proportion of patient's receiving their first definitive treatment for cancer within 2 Department of Health; Cancer Waits expected months (62 days) of GP or dentist urgent referral for suspected cancer. Database; 01.10.2012 - 31.12.2012. 6 Low yellow Worse than The ratio of the number of patients whose transfer of care is delayed to average expected daily number of occupied beds open overnight in the quarter, where the delay is attributable to the NHS. 6 Low yellow Worse than The ratio of the total number of days delayed to the total no. of occupied beds over Department of Health; Delayed Transfers see above expected the quarter, where the delay is attributable to the NHS. of Care; 01.07.2012 - 30.09.2012. National Institute for Clinical Outcomes Research, Myocardial Ischaemia National Audit Project 01/04/11 - 31/03/12 In February 2013, the 62 day urgent standard was 86.7% with 8 reallocations against a performance target of 85%. Performance against this target was also achieved in March, securing compliance in quarter 4 overall (Quality & Performance Report; FOPC 30.4.2013). Department of Health; Delayed Transfers Delayed Transfers of Care ran at an average of 72 throughout March 2013 against a of Care; 01.04.2012 - 30.06.2012. target of 11 patients per week. The Trust is responsible for the assessment component and have been working to reduce delayed days due to assessment - currently at 29 delayed days. There is concern that issues with the reliability of the RealTime system has caused delays in April and that this figure is artificially low at present(Quality & Performance Report; FOPC 30.4.2013) 9, 10, 11 Low yellow; low Worse than Does the LSMS sufficiently attend the CFSMS quarterly regional LSMS meetings? Counter Fraud & Security Management green; high expected Service (CFSMS) - Compliance data; & 14 green The audit report was published on 15 Nov 2012. MINAP forms were completed for all nSTEMI/acute coronary syndrome positive troponin patients in the whole hospital who had a raised troponin, however, not all of these patients were under the care of the Cardiology team or were appropriate for any cardiac investigations. There are many elderly patients in other specialities for whom the MINAP data is also collected but who never see cardiologists. MINAP data is also collected for patients in critical care areas e.g. ICU/NCCU etc. The above factors are not currently reflected in the MINAP data collection forms. The recommendations from the national audit are currently being reviewed by the relevant specialties and an agreed action plan will be put in place to address any issues /concerns. Meeting arranged to agree and finalise action plan on 22 April 2013. 01.10.2012 - 31.12.2012 The Trust's Local Security Management Specialist (LSMS) has confirmed that he has attended all the regional quarterly LSMS meetings in the past 12 months plus other events and project meetings NHS Protect have held. We are therefore querying this item with the CQC as it appears in 4 Outcomes i.,e. Outcomes 9, 10, 11 & 14. Awaiting a response from CQC. 16 Low yellow Worse than Proportion of alerts completed out of the total number of alerts issued and due for expected completion within the time period. MHRA Central Alerting System; 01.09.2009 - 15.03.2013 16 Low yellow Worse than Participation - did the eligible organisation take part in the Stroke Improvement expected National Audit Programme; Data for Addenbrookes & Rosie Hospitals Royal College of Physicians: Stroke We did not participate in the Stroke Improvement National Audit Programme (SINAP). Improvement National Audit Programme; SINAP pre-dates the Stroke Sentinel National Audit Programme (SSNAP), which 01.10.2012 - 31.12.2012 commenced in October 2012 and which the Trust is participating in. 16 Low yellow Worse than NJR Compliance: Percentage of cases submitted to NJR compared to HES. expected (NEW ITEM IN QRP DECEMBER 2012) National Joint Registry 01.01.2012 - 31.03.2012 4 Low yellow Much Did the patient attend an exercise Worse than programme within 12 weeks of the expected fall? (Non-Hip) Royal College of Physicians, Audit of Falls & Bone Health in Older 4 Low yellow Much Total 30 day mortality rates by Health Resources Group chapters: N - Obstetrics & Worse than Neonatal Care expected Information Centre (IC); Hospital Episode NO FURTHER ACTION REQUIRED - CLOSED FEB 2013 Statistics (HES) 01.01.2011 - 31.12.2011 16 Low yellow Worse than Case ascertainment: ratio of cases reported to the National Bowel Cancer audit expected compared with HES records. National Clinical Audit Support Programme (NCASP); National Bowel Cancer Audit Project (NBOCAP) We have queried this with the CQC and their response is as follows: The data received from the MHRA for the time period 01/09/09 to 15/03/13 was 100 completed alerts with a completion deadline before 15/03/13 and 104 total alerts issued that were due for completion before 15/03/13, giving a value for the Trust of 96.2% compared with an This was a new item in December QRP and the data and current processes are being reviewed. The fact that the Trust is listed as "worse than expected " for this item could be explained by the work that is outsourced to the private sector. Although it is the Trust's activity, we suspect that both the Trust and the private organisation are submitting their NO FURTHER ACTION REQUIRED - CLOSED FEB 2013 NO FURTHER ACTION REQUIRED - CLOSED FEB 2013.
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