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Request for proposal for setting up of the Modular Data Centre at NCESS
TENDER DOCUMENT
Tender No:NCESS/PUR/5489/14
REQUEST FOR PROPOSAL FOR SETTING UP OF
THE MODULAR DATA CENTRE AT NCESS
NATIONAL CENTRE FOR EARTH SCIENCE STUDIES
Ministry of Earth Sciences, Govt. of India
राष्ट्रीय पथ्
ृ वी ववज्ञान अध्ययन केंद्र
(पथ्
ृ वी ववज्ञान मंत्रालय, भारत सरकार
P.B.No. 7250, AKKULAM, THIRUVANANTHAPURAM-695 011, Kerala
पी.बी. नं. ७२५०, , तूरुववक्कल पोस्ट, आक्कुलम, ततरुवनंतपुरम ६९५०११, केरल
March 16, 2015
Request for proposal for setting up of the Modular Data Centre at NCESS
TABLE OF CONTENTS
Request for Proposal ......................................................................................................................... 5
Tender Form ..................................................................................................................................... 6
SECTION I: PRE-QUALIFICATION ELIGIBILITY AND BID REJECTION CRITERIA ............. 8
1.1
Bidder/OEM Eligibility Criteria ............................................................................................. 8
1.2
General Bid Rejection Criteria .............................................................................................. 10
SECTION II: INSTRUCTION TO BIDDERS ........................................................................ 11
2.1
Definitions ........................................................................................................................... 11
2.2
Procurement of Bid Document ............................................................................................. 11
2.3
Clarification and Amendment of tender document ................................................................ 12
2.4
Bid Security and its amount .................................................................................................. 12
2.5
Preparation of Bid ................................................................................................................ 12
2.5.1 Documents Comprising the Bid ............................................................................................ 12
2.5.2 Submission of Bids............................................................................................................... 13
2.5.3 Bid Forms ........................................................................................................................... 13
2.5.4 Period of Validity of Bids ..................................................................................................... 13
2.5.5 Non Confirming Bids ........................................................................................................... 13
2.5.6 Amendment in Bidding Document........................................................................................ 14
2.5.7 Language of Bid ................................................................................................................... 14
2.5.8 Bid Prices ............................................................................................................................. 14
2.6
Withdrawal of Bids .............................................................................................................. 15
2.7.
Cost of Bidding .................................................................................................................... 15
2.8
Pre Bid Conference .............................................................................................................. 15
2.9
NCESS’s Right to Terminate Process ................................................................................... 15
2.10
Supplementary Information to RFP ...................................................................................... 16
2.11
Bid Evaluation and award of contract ................................................................................... 16
2.12
Completion of Work............................................................................................................. 19
2.13
NCESS’s right to vary Scope of Contract/ Quantities at the time of award .......................... 20
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Request for proposal for setting up of the Modular Data Centre at NCESS
SECTION III:
GENERAL TERMS AND CONDITIONS OF THE CONTRACT ......................... 20
3.1
Applicable Law .................................................................................................................... 20
3.2
Acquaintance with Local Conditions .................................................................................... 20
3.3
Quantity ............................................................................................................................... 20
3.4
Authorization of unforeseen item of work/supply / extra item of work ................................... 20
3.5
Condition for cancelling the work order ............................................................................... 20
3.6
Compliance .......................................................................................................................... 20
3.7
Assigning of Sub-Contracts .................................................................................................. 21
3.8
Supply and Installation Terms .............................................................................................. 21
3.9
Delivery ............................................................................................................................... 21
3.10
Testing and inspection .......................................................................................................... 21
3.11
On-site Warranty ............................................................................................................... 22
3.12
Patent Rights ......................................................................................................................... 23
3.13
Force Majeure Clause ........................................................................................................... 23
3.14
Liability / Accident............................................................................................................... 23
3.15
Corrupt and Fraudulent Practices .......................................................................................... 23
3.16
Patents, Successful bidder's Liability & Compliance of Regulations ..................................... 24
3.17
Termination.......................................................................................................................... 24
3.18
Resolution of Disputes and Arbitration ................................................................................. 24
3.19
Statutory and Regulatory Approvals ..................................................................................... 25
SECTION IV:
SPECIAL CONDITIONS OF THE CONTRACT .................................................. 26
4.1
Time Schedule & Delivery ................................................................................................... 26
4.2
Project Schedule ................................................................................................................... 26
4.3
Payment Terms .................................................................................................................... 26
4.3.1 Penalties ............................................................................................................................... 26
4.4
Service Level Agreement: Warranty and Maintenance Phase ................................................ 27
4.4.1 Definitions ........................................................................................................................... 27
4.4.2 SLA Tracking and Penalty ................................................................................................... 27
4.4.2.1 IT Infrastructure: Server Availability .................................................................................... 28
4.4.2.2 Help Desk Service Availability: SDC Incidence ................................................................... 28
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Request for proposal for setting up of the Modular Data Centre at NCESS
4.5
Up gradation ........................................................................................................................ 28
4.6
Obsolescence ....................................................................................................................... 28
4.7
Change of Model .................................................................................................................. 29
4.8
Intellectual Property Rights .................................................................................................. 29
4.9
Delivery Schedule & Monitoring ........................................................................................... 29
SECTION V:
STANDARD FORMATS OF BID SUBMISSION ................................................. 30
SECTION VI SCOPE OF WORK .............................................................................................. 59
6.1
Technical Solution and Requirements ................................................................................... 59
6.2
Hardware and software requirements ..................................................................................... 60
DRAFT AGREEMENT ................................................................................................................... 71
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Request for proposal for setting up of the Modular Data Centre at NCESS
REQUEST FOR PROPOSAL
Tender No
Date:
Dear Sir,
NCESS, Thiruvananthapuram propose to set up a Modular Data Centre in its campus. This Request
for Proposal, released, hereinafter referred to as Tender, is to invite the prospective bidders to quote
for supply, installation & commissioning of server and storage in a virtual environment in NCESS,
Akkulam, Thiruvananthapuram. Proposal in the form of 3-part BID are requested in complete
accordance with the documents/ attachments as per tender conditions.
Bidder shall submit their bids in three parts. Technical Bid & Price Bid shall be submitted in
separately by e-procurement in PDF format by ‘logging on’ in the website
eprocure.gov.in/eprocure/app.
PART-I
Pre-qualification eligibility criteria - checklist (as per Annexure1)
PART-II
Technical bid (Technical bid letter and Technical Bid acceptance letter as per
annexure 2 & 3)
Note:
(a) Filling up prices in Part I and Part II will render the bidder disqualified.
(b) Part numbers and make of all components quoted should be specified, failure of
which will lead to disqualification of the bidder.
Financial Bid with full price details (as per Annexure 10 & 11)
PART III
Bids complete in all respects should be submitted on or before 17:30 hours on 20.04.2015.
Solutions offered should be strictly as per requirements mentioned in this Bid document. Please
spell out any unavoidable deviations, Clause/ Article-wise in the Technical bid.
Once quoted, the bidder shall not make any subsequent price changes, whether resulting or arising
out of any technical/commercial clarifications sought regarding the bid, even if any deviation or
exclusion may be specifically stated in the bid. It is expected that all clarifications are sought for
earlier and the bid requirements are understood clearly by the bidder before submitting the bid.
Interested Bidders can download the bid documents from the website of NIC eprocurement
(eprocure.gov.in/eprocure/app) for the purpose of submission of his bid.
Yours faithfully
Sd/Chief Manager
NCESS, Thiruvananthapuram
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Request for proposal for setting up of the Modular Data Centre at NCESS
NATIONAL CENTRE FOR EARTH SCIENCE STUDIES
राष्ट्रीय पथ्
ृ वी ववज्ञान अध्ययन केंद्र
(Ministry of Earth Sciences, Govt. of India)
पथ्
ृ वी वज्ञान मंत्रालय (भारत सर्ककाार)
P.B. No. 7250, AKKULAM, THIRUVANANTHAPURAM-695 031, Kerala
पोस्ट बोर्कस 7250, तुरुववर्ककल पोस्ट, आर्ककुलम, ततरुवनंतपरु ाम 695 031, केरल
Tel: 91-471-2511531
Fax: 91-471-2442280
e-mail: [email protected]
TENDER FORM
The Chief Manager on behalf of the Director, National Centre for Earth Science Studies (CESS),
invites bids from reputed firms (hereinafter referred to as Bidder) to set up a Modular Data Centre by
supplying, Installation & Commissioning of Server and Storage in a virtual environment in NCESS,
Akkulam, Thiruvananthapuram under the NREM project in accordance with the provisions of this
RFP document.
The bidders are advised to study the tender document carefully. Submission of bids shall be deemed to
have been done after careful study and examination of the tender document with full understanding of
its implications. This section provides general information about the Bid Inviting Authority, important
dates, addresses etc.
Scope of the work
Tender No. & Date
Location of supply/
work
Issue of Tender
document
Type of tender
Pre-bid conference date/
time and Venue
Set up a Modular Data Centre in NCESS by supplying, Installation &
Commissioning of Server and Storage in a virtual environment, at
NCESS, Thiruvananthapuram 695 031
.NCESS/PUR/5489/14 dt 09/03/2015.
Central Geomatics Lab, National Centre for Earth Science Studies,
Akkulam, Thiruvananthapuram 695 031
Tender documents can be downloaded from the NIC web site
eprocure.gov.in/eprocure/app.
Three Parts Bid
(a) Pre-qualification eligibility criteria - checklist (as per
Annexure 1)
(b) Technical Bid complete in all respects
(c) Price Bid with full price details
30/03/2015 at 10:30 AM
Central Geomatics Lab, National Centre for Earth Science Studies,
Akkulam, Thiruvananthapuram 695 031
Bidding Format
Technical Bid & Price Bid shall be submitted separately by eprocurement in PDF format by ‘logging on’ in the website
eprocure.gov.in/eprocure/app
Last date & time of
receipt of tender
Date/time of opening
Technical Bid
20/04/2015, 05:30 PM
Venue of bid opening
21/04/2015, 11:00 PM
Bidders are permitted to participate in the tender opening process,
without further notification
National Centre for Earth Science Studies, P.B.No.7250, Thuruvikkal.
P.O, Thiruvananthapuram-695031
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Request for proposal for setting up of the Modular Data Centre at NCESS
Earnest Money Deposit
(EMD) payable
EMD exemption
Project completion
Validity of proposal
EMD of Rs 750000 may be submitted by way of bank transfer
remitting the amount to our bank account. (Account
no:57059897168; Account Name: CESS-EXT; IFSC Code:
SBTR0000581; MICR Code: 695009036; Bank: State Bank of
Travancore, Akkulam, Trivandrum). The remittance should
reflect in our accounts at or before the time of submission. The
late remittance will not be valid.
Exemption from EMD will be allowed for organizations
registered with Central Purchase Organization, National Small
Industries Corporation (NSIC) or MoES, Govt. Of India, if the
claim is supported by relevant documents.
Within 90 days of signing of agreement
90 days after the bid submission date
Bids completed in all respects should reach NCESS office in Thiruvananthapuram on or before the bid
due date and time. Bids submitted after the bid due date and time mentioned in the tender, will not be
accepted.
Further details/clarifications with regards to the bid document can be had from:
Mr. P.B. Vibin, Scientific Officer, Grade 2
Central Geomatics Lab,
National Centre for Earth Science Studies,
P.B.No. 7250, Thuruvikkal. P.O, Thiruvananthapuram-695031
Phone: 0471-2511652; Mobile: 9400973435; email: [email protected]
Completed Tender documents shall be submitted through eprocurement to:
The Chief Manager
National Centre for Earth Science Studies,
P.B.No.7250, Thuruvikkal. P.O; Akkulam
Thiruvananthapuram-695 031, Kerala
NCESS reserves the right to reject any or all the bids in whole or in part at any time without
mentioning any reasons thereof.
Sd/Chief Manager
National Centre for Earth Science Studies
Thiruvananthapuram, Kerala
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Request for proposal for setting up of the Modular Data Centre at NCESS
SECTION I
PRE-QUALIFICATION ELIGIBILITY AND BID REJECTION CRITERIA
1.0
The Bidders should have the adequate experience in implementing projects/
assignments in terms of industry experience, requisite manpower, project management
skills and quality of work.
1.1.
Bidder/OEM Eligibility Criteria:
The Bidders must fulfil the following eligibility conditions and furnish appropriate
proof wherever necessary. Proposals without documentary evidence in support of the
eligibility criteria shall be deemed as non-responsive and will be rejected. The original
documents should be submitted for verification on short listing, if required.
1.1.1 A bidding firm may be a registered Company/Firm/PSU/Corporation/or consortium of
companies or firms.
1.1.2 Consortium shall mean more than one company with complementing skills joining
together to undertake the scope of the work defined in this RFP. Number of
consortium members a Prime Bidder can opt is restricted to one. A bidder can quote
individually or jointly along with a consortium partner. If quoted jointly with the
consortium partner, the following conditions should be fulfilled:
(a) Consortium shall mean more than one company with complementing skills joining
together to undertake the scope of the work as defined in this RFP (Number of
consortium members a Prime Bidder can opt is restricted to one).
(b) In the event of consortium, one of the partners shall be designated as Prime
Bidder. In consortium, though all the members are equally responsible to realize
the objectives of the project, the Prime Bidder should give an undertaking for
successful completion of the project
(c) In case of consortium applicant, the consortia should submit a valid memorandum
of Association (MoU) signed by the authorized signatories of both companies/
firm, executed prior to the submission of the bid.
(d) If any member of the association is dropped at the RFP stage, such an association
of Bidder is liable to be rejected. However, the NCESS, at its sole discretion, may
decide to evaluate such bid for short-listing without considering the strength of the
dropped member.
(e) The MoU shall specify the prime Bidder and consortium member and outline the
roles and responsibilities. The MoU should confirm that each member of the
consortium is liable jointly and severally for execution of the contract.
(f) In case of any issues the Prime Bidder would be responsible for all the penalties
set forth hitherto.
(g) A bidding company/ consortium cannot be part of more than one consortium.
(h) Any member of consortium cannot bid separately as a sole Bidder.
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Request for proposal for setting up of the Modular Data Centre at NCESS
1.1.3 Bidder should be an established IT hardware supplier and solution provider and should
have been in the business in India for a period exceeding five years as on date of
submission.
1.1.4 The Bidder shall be an OEM or authorized dealer/distributor/system integrator/ or
authorized business partner. In case the bidder is sourcing items from OEM, an
authorization letter for supply and servicing the same assuring full guarantee and
warranty obligations shall be obtained from the principal supplier / manufacturer.
1.1.5 The OEM should be 9001:2008 and ISO 14001:2004 Certified and the bidding
firm/consortium ISO 9001:2008 at the time of bidding. The said certification must be
at least one year prior to the date of publication of this Tender.
1.1.6 The bidding firm or its partner should have an office and service setup in Kerala and
this should be an existing set up established prior to submission of the bid (proof of
existence to be submitted)
1.1.7 The firm must possess Firm/Company Registration Certificate, valid VAT/Sales Tax
Registration Certificate and valid Service Tax Registration Certificate.
1.1.8 The turnover of the bidder for the last three years together should be more than Rs 5
Crores.
1.1.9 Bidder should have experience of having successfully supplied, installed,
commissioned and maintained at least 5 similar projects that meet the requirements as
set forth in the RFP during the last five (5) years ending March 2014, which should be
either of the following:
(a) One similar order having worth not less than 2 Crore
(b) Two similar orders each costing not less than 1.5 Crore
Of theses, at least one IT infrastructure project of value not less than 1.0 Crore should
be from a Government/PSU (The bidder should submit the list of major works of the
same magnitude carried out with client details such as name, contact address, email,
phone etc.).
1.1.10 Bidder shall have a direct purchase and support agreement with the OEMs. The bidder
should submit a MAF (as per the Annexure 13) all the OEMs, whose products are
being quoted. The certification should be confirming the following authorization from
the OEMs:
(a) Authorization of bidder by the respective OEM for the products offered
(b) Confirm that the products/technologies/components/services quoted are not endof-life.
(c) Certificate of Warranty from OEM as mentioned in the Special conditions
1.1.11 As per the balance sheets, the bidding firm must have made profits in the last three
financial years i.e.2011-2012, 2012-2013 and 2013-14 and should be in a sound
financial position. Copies of audited balance sheets and IT returns for the last three
financial years must be submitted along with the bid. (Financial Information of Bidder
and the net worth of the Bidder as in Annexure 6 should be submitted)
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Request for proposal for setting up of the Modular Data Centre at NCESS
1.1.12 The bidder should have positive net worth for each of the last three Financial Years
ending on 31.03.2014.
1.1.13 NCESS reserves the right to verify, if it so desires, the correctness of documentary
evidence furnished by the bidder.
(In the absence of the above documents, the bid is likely to be rejected)
1.2
General Bid Rejection Criteria:
Besides other terms and conditions highlighted in the tender document, bids that fail to
comply with the following conditions shall be summarily rejected:
1.2.1 Bids submitted without proper EMD
1.2.2 Bids that do not conform to the validity of the bid as prescribed in the tender
1.2.3 Any effort on the part of the bidder to influence the bid evaluation, bid comparison
and decisions on contract award
1.2.4 If the information provided by the bidder is found to be incorrect/misleading at any
stage/time during the tendering process
1.2.5 The Bidder are/were under a declaration of Ineligibility for corrupt or fraudulent
practices or blacklisted with the Central/State Government Departments/ DGS & D.
(Self-declaration to this effect should be submitted along with the technical bid).
1.2.6 Those firms who have not fulfilled the above eligibility criteria
1.2.7 Bids received after the last date and time prescribed for receipt
1.2.8 Proposals without documentary evidence in support of the eligibility criteria wherever
necessary
(a) Technical bid containing commercial details and revelation of prices in any form
before opening the commercial bid
(b) Bids not quoting for the complete scope of the work as indicted in the tender
document and bid not confirming unconditional acceptance of full responsibility of
implementation and warranty, annual maintenance contract as stated in the tender
document
(c) The bids that does not confirm to the timelines indicated in the bid
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Request for proposal for setting up of the Modular Data Centre at NCESS
SECTION II
INSTRUCTION TO BIDDERS
Bidders are advised to study this RFP document carefully before participating in the tender. It
shall be deemed that submission of bid by the bidder has been done after their careful study
and examination of the RFP with full understanding to its implications. Any lack of
information shall not in any way relieve the bidder of his responsibility to fulfil his
obligations under the Bid. NCESS shall select a Bidder, in accordance with the guidelines and
method of selection as specified in this tender document.
2.1
Definitions
(a) NCESS means the National Centre for Earth Science Studies, Ministry of Earth
Sciences, Government of India, who have invited the bids for services, and with
which the selected Bidder signs the Contract for the Services and to which the
selected Bidder shall provide services as per the terms and conditions and Terms
of Reference (ToR) of the contract or any other institution/bodies/department as
assigned by the NCESS
(b) Bidder means any Company/ firm/proprietor continuously engaged in the related
field which submit its proposals that may provide or provides the Services to the
NCESS under this Contract
(c) Contract means the Contract signed by the parties and all the attached documents
listed in its RFP and appendices.
(d) Project specific information means such part of the Instructions to Bidder used to
reflect specific project and assignment conditions.
(e) Day means calendar day
(f) Government means the Government of India
(g) Proposal means the technical proposal and the financial proposal.
(h) RFP means the Request for proposal released by the NCESS for selection of
Bidder
(i) Assignment / job mean the work to be performed by the Bidder pursuant to the
Contract
(j) Terms of Reference (ToR) mean the document included in the RFP which
explains the objectives, scope of work, methodology, activity schedule, and tasks
to be performed, and expected deliverables of the assignment/job etc.
2.2
Procurement of Bid Document
(a) The bid document containing complete details of the assignment, technical
requirements, terms of reference, scope of work and formats for technical and
financial proposal along with other details can be downloaded directly from the
NCESS web site (www.cess.res.in)
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Request for proposal for setting up of the Modular Data Centre at NCESS
2.3
Clarification and Amendment of tender document:
(a) The bidders may request for clarification of any aspect of the tender documents up
to the number of days as indicated in the tender form. Any request for clarification
must be sent in writing or by standard electronic means to NCESS in the address
as indicated in the tender form (Pages 6-7).
(b) The NCESS will respond in writing or by standard electronic means to all Bidders
without identifying the source of inquiry.
(c) At any time before the submission of proposals, the NCESS may amend the tender
document by issuing an addendum by standard electronic means and shall be
published in the website.
2.4
Bid Security and its amount:
(a) As part of its Pre-Qualification Bid, all bidders should furnish an Earnest Money
Deposit (EMD) of Rs 750000/-.
(b) EMD of Rs 7,50,000.00 may be submitted by way of bank transfer remitting the
amount to our bank account. (Account no:57059897168; Account Name: CESSEXT; IFSC Code: SBTR0000581; MICR Code: 695009036; Bank: State Bank of
Travancore, Akkulam, Trivandrum). The remittance should reflect in our accounts
at or before the time of submission. The late remittance will not be valid. The
proposals not accompanied by EMD shall be rejected as non-responsive.
(c) Bank guarantee will not be accepted in lieu of the EMD and proposals not
accompanied by EMD shall be rejected as non-responsive.
(d) This EMD will be free of interest and shall be refundable to the successful Bidder
after the satisfactory fulfilment of contractual obligations.
(e) EMD exemption if any, as per Govt. of India rules is permitted by enclosing valid
documentary evidence for the same
(f) The EMD of the unsuccessful Bidders would be returned back within one month
or signing of the contract with successful Bidders, whichever is later.
2.5
Preparation of Bid:
Bids must be precise, concise and complete in every manner. NCESS will evaluate
bidder’s proposal based upon its clarity and directness of its response to the
requirements of the project as outlined in this RFP. All the documents as set forth in
the RFP should be submitted.
2.5.1 Documents Comprising the Bid:
The Bidder shall submit only one proposal in accordance with the requirements of the
RFP.
(a) The Bids should be submitted in 3 parts in three virtual envelopes as:
i.
Envelope 1: Pre-Qualification Bid containing EMD, Pre- Qualification
documents and eligibility criteria (along with proof of the self attested
documents)
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Request for proposal for setting up of the Modular Data Centre at NCESS
ii.
Envelope 2: Technical Bid, complete with all technical details. Besides the
other requirements of the tender, the Technical Bid, shall comprise of the
check list as outlined in the section V.
Note: The Technical Bid must not contain any pricing information. In submitting
additional information, please mark it as supplemental to the required response.
iii.
Envelope 3: Commercial Bid containing Price details superscripted as
“Commercial Bid” -
(b) All the documents should have the identification marks of the Bidder.
2.5.2 Submission of Bids
(a) Intending Bidders should submit their tender through eprocurement completely on
or before the due date and time.
(b) Submission of letters for both technical and financial proposals should
respectively be in the format as outlined in the Section V.
(c) The proposal should be addressed to the following address:
The Chief Manager
National Centre for Earth Science Studies
Akkulam, Thiruvananthapuram- 695033, Kerala, INDIA
(d) Bids submitted through any form other than e-procurement shall not be
acceptable.
(e) NCESS may, in exceptional circumstances and its discretion, extend the deadline
for submission of proposals by issuing an addendum on the NIC eprocurement
web site.
(f) Along with the bid, the brochures/manuals, technical documentation etc. Should
be submitted.
2.5.3 Bid Forms:
Wherever a specific form is prescribed in the bid document, the bidder shall use the
form as given in Section V to provide relevant information. If the form does not
include any required information, space at the end of the form or additional sheets
shall be used to convey the said information.
2.5.4 Period of Validity of Bids:
(a) The bid shall remain valid for 90 days from the date of submission of the Bid.
Bidder should ensure that in all circumstances, its bid fulfils the validity condition.
Any bid valid for a shorter period shall be rejected as non-responsive.
(b) In exceptional circumstances, NCESS may, at its own discretion, solicit bidder’s
consent to an extension of the period of validity.
2.5.5 Non Confirming Bids:
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Request for proposal for setting up of the Modular Data Centre at NCESS
Any bid may be construed as a non-conforming and ineligible for consideration, if it
does not comply with the requirements of this RFP. In addition, NCESS will look with
disfavour upon bid that do not appear to address the particular hardware requirements
as specified in the RFP, and any such bidders may also be disqualified.
2.5.6 Amendment in Bidding Document:
At any time prior to the deadline (or as extended by NCESS) for submission of bids,
NCESS may, for any reason, whether at its own initiative or in response to the
clarifications requested by bidders may modify the bid document. The amendment
shall be notified in the web site of NIC eprocurement and such amendment shall be
binding on them.
2.5.7 Language of Bid:
The Bid prepared by the Bidder, supporting documents and printed literature furnished
by the bidders as well as all correspondence and documents relating to the Bid
exchanged between the Bidder and NCESS shall be in English only.
2.5.8 Bid Prices:
(a) The financial proposal shall be prepared using the attached standard forms
(Section V). If appropriate, these costs can be broken down by activity. All
activities and items described in the technical proposal must be priced separately.
Activities and items described in the technical proposal but not priced, shall be
assumed to be included.
(b) The bidder should quote for all the items as per the ToR, so as to meet the
requirements and specification and that part bids are not entertained. Part bids will
be rejected and no further evaluation will be carried out.
(c) Split up of cost of services should be quoted as per the format in Section V,
including the lump sum amount. The price would be inclusive of all levies &
taxes i.e., sales tax & excise, packing forwarding, freight and insurance etc with
cost towards installation and commissioning. Taxes and statutory levies should be
shown separately; otherwise quoted price will be treated as all inclusive.
(d) NCESS reserves the right to procure the components/services listed in this RFP in
whole or in part.
(e) A Bid submitted with an adjustable price quotation or conditional bid shall be
rejected as non-responsive
(f) The rates should be in whole numbers and shall be written in both figures as well
as in words. Over writing is not permitted. In case of disparity in figures & words,
the rate in words will be considered.
(g) The bidders should quote only in Indian Rupees (INR) and the bids in currencies
other than Indian rupees shall not be accepted.
(h) The prices, once offered by the Bidder must remain fixed and must not be subject
to escalation for any reason whatsoever within the period of the contract, if
awarded.
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Request for proposal for setting up of the Modular Data Centre at NCESS
(i)
Tenders not stipulating period of firmness and tenders with price variation clause
and/or ‘subject to prior sale’ condition are liable to be rejected
(j)
The bidder should provide part numbers make, model, brochures/catalogues/
manuals of items quoted along with the bid. Partial bid is liable to be rejected.
(k) Self attested copies of documents related to TIN/VAT/PAN No. of the Bidder
should be submitted along with the tender document
2.6
Withdrawal of Bids:
The Bidders cannot withdraw the bid in the interval between the last date for receipt of
bids and the expiry of the bid validity period specified in the Bid. Such withdrawal
will result in the forfeiture of its EMD from the Bidder.
2.7
Cost of Bidding
The bidder shall bear all the cost associated with the preparation and submission of
bid. NCESS will in no case, be responsible or liable for these costs, regardless of the
conduct or outcome of the bidding process.
2.8
Pre Bid Conference:
(a) To obtain first-hand information on the assignment and local conditions, Bidders
are encouraged to attend a Pre-Bid Meeting (PBC) at their own cost, at the venue
mentioned in the Tender form.
(b) Attending the pre-bid meeting is optional. Bidders can contact the official named
in the tender document to arrange for their visit or to obtain additional information
on the pre-bid meeting. Bidders should ensure that these officials are informed of
the visit sufficiently in advance so as to allow them to make appropriate
arrangements.
(a) For consideration in the pre-bid conference, the bidders should submit their
queries through email/in writing to the designated person to be received before the
conduct of the meeting.
(b) In the PBC, the clarifications sought by the bidders shall be addressed.
(c) NCESS reserves the right not to respond to any/all queries raised or clarifications
sought if, in their opinion and at their sole discretion, they consider that it would
be inappropriate to do so or do not find any merit in it.
(d) The minutes of the PBC shall be published in the website of NCESS
www.cess.res.in
2.9
NCESS’s Right to Terminate Process
(a) NCESS may terminate the RFP process at any time without assigning any reason,
and NCESS makes no commitments, expressed or implied that this process will
result in a business transaction with anyone.
(b) This RFP does not constitute an offer by NCESS. The bidder's participation in this
process may result in NCESS selecting the bidder to engage in further discussions
and negotiations toward execution of a contract. The commencement of such
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Request for proposal for setting up of the Modular Data Centre at NCESS
negotiations does not however signify a commitment by NCESS to execute a
contract or to continue negotiations.
2.10
Supplementary Information to RFP
If NCESS deems it appropriate to revise any part of this RFP or to issue additional
data to clarify an interpretation of provisions, it may issue supplements to this RFP.
Any such supplement shall be deemed to be incorporated into this RFP.
2.11
Bid Evaluation and award of contract
(a) NCESS will open the Pre-Qualification Bid in the presence of Bidders’
representatives who choose to attend at 11.00 hours on 21/04/2015 at NCESS,
Thiruvananthapuram- 695011, Kerala. The Bidder’s representatives, who are
present, shall sign a register evidencing their attendance.
(b) In the event of the specified day of bid opening being declared holiday for
NCESS, the bids shall be opened at the appointed time and location on the next
working day.
(c) The NCESS would constitute an Evaluation Committee (EC), which will carry out
the entire evaluation process. If feel so, the EC may visit premises of the Bidders
for confirmation of the facilities claimed in the proposal. The criteria for selection
of the Bidders shall be the following:








Completeness of the Proposal
Compliance of the bid to the ToR
Adherence to the minimum eligibility criteria
Technical Competency of the Bidders
Financial Status of the bidder
Project Management Strategies
Project implementation track record
Bid Price
2.11.1 Clarification / Confirmation of Compliance of Bids:
(a) To assist in the examination, evaluation and comparison of bids, the NCESS at its
discretion may ask the bidder for the clarification /confirmation of compliance of
its bid. The request for such clarification / confirmation of compliance and the
response shall be through electronic media.
(b) In case the Bidders fail to submit the clarification as sought by the NCESS in
time, their bid shall be evaluated based on the information furnished along with
the bid proposal
2.11.2 Evaluation of Technical Proposal
(a) The Bidders who submit the technical proposal should include all the information
and attachments as required in the RFP. Material deficiencies in providing the
information requested may result in rejection of a proposal.
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Request for proposal for setting up of the Modular Data Centre at NCESS
(b) The bidder should submit the compliance statement. Deviations if any, value
addition provided and impact of value addition (considered as positive impact) for
all the components should be provided.
Note: Evaluation committee has the sole right to accept the value addition and
consider the same for positive impact.
(c) In the first stage, the Technical bid shall be opened at the stipulated time in tender
notice and verified for the contents for submission of technical proposal, financial
proposal and EMD. Only those proposals who qualify in the first stage shall only
be opened for detailed technical evaluation.
(d) The proposals of those bidders who have not followed the three-cover system and
those not accompanied by EMD will be rejected at the first instance.
(e) Two-part bid system evaluation shall be adopted viz., the technical bid evaluation
and financial bid evaluation.
(f) Detailed evaluation of the technical proposal shall be made by the EC on the basis
adherence of the condition as set forth in the tender document and responsiveness
to the ToR.
(g) Proposals of those Bidders who do not meet the minimum eligibility criteria (as
given in the Section II) shall be rejected. Only those responsive proposals shall be
further taken up for financial evaluation.
(h) Finalization of the bid will be subject to the recommendation of a Technical
Committee constituted for this purpose irrespective of the price-wise position
2.11.3 Correction of Errors:
In case of discrepancies in bids, the following measures shall be adopted to correct the
arithmetical errors for the purpose of evaluation.
(a) If there is a discrepancy between the unit price and the total price, which is
obtained by multiplying the unit price and quantity, or between subtotals and the
total price, the unit price shall prevail, and the total price shall be corrected
accordingly.
(b) If there is a discrepancy between words and figures, the amount in words will
prevail.
(c) If there is a discrepancy between the total bid amount and the sum of various costs,
the sum of the various costs shall prevail.
(d) If a Bidder does not accept the correction of errors, their bid will be rejected and
Bid security may be forfeited.
2.11.4 Opening of Commercial Bid:
(a) After evaluating the Technical Bids, NCESS shall notify the bidders whose
Technical Bids were considered acceptable, indicating the date, time and place for
opening of the Commercial Bids.
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Request for proposal for setting up of the Modular Data Centre at NCESS
(b) Commercial Bids of those bidders who qualify technically shall be opened in the
presence of the Bidder's representatives who choose to attend for price bid
evaluation on the date and time specified. A maximum of two representatives for
any bidder shall be authorized and permitted to attend the bid opening.
(c) The comparison of evaluation shall be of the total cost of the bid, inclusive of all
taxes, levies and charges, warranty and onsite maintenance for five years.
(d) The total prices read aloud and recorded. The NCESS shall prepare a record of the
public opening of financial proposals.
(e) The bidder who has quoted the lowest price for the assignment shall be considered
for the assignment.
2.11.5 Negotiations
(a) The Bidders who was recommended may be called for technical negotiations. The
invited firm will have to ensure availability of concerned professional staff for
negotiation. Failure in satisfying such requirements may result in the NCESS
proceeding to negotiate with the next-ranked firm.
(b) Negotiations shall be held at the date and address indicated in the tender form.
Representatives conducting negotiations on behalf of the Bidders must have a
written authority to negotiate and conclude the contract.
(c) Due to the agreed upon changes in scope of work or due to clarification on any
aspect of the technical proposal, under no circumstances, the technical negotiation
shall result into increase in the price originally quoted by the Bidder.
2.11.6 Award and signing of contract
Provided that the technical committee is sufficiently convinced after the technical
evaluation, the L1 bidder shall be shall be declared eligible for award of the contract.
(a) The NCESS shall issue the work order, notifying the award of contract to the
selected L1 Bidder and notify all other Bidders about the final decision.
(b) Within 10 days of receipt of the work order, the successful Bidder should sign an
agreement non-judicial stamp paper of Rs. 100/- with NCESS and submit a
Performance Security Deposit @ 10 % of the total value of the contract in the
form of a Performance Bank Guarantee drawn in favour of NCESS, which should
be valid for three years from the date signing of the agreement. The requisite
Performa for the Bank Guarantee is given in Annexure 12.
(c) All formalities of submission of the Contract Performance Bank Guarantee and
signing of the contract shall be completed within 10 days of receipt of the Supply
Order.
(d) Failure of the successful bidder to sign the contract within the stipulated period
shall constitute sufficient grounds for the annulment of the award, in which event
NCESS may make the award to the next lowest bidder
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Request for proposal for setting up of the Modular Data Centre at NCESS
(e) Upon the successful bidder’s submitting the Performance Bank Guarantee for
contract performance and signing the contract, NCESS may notify all the
unsuccessful bidders and will discharge their EMD
2.12
Completion of Work:
The entire supply and installation should be completed within 90 days of signing of
the contract between the NCESS and the Bidder
2.13
NCESS’s right to vary Scope of Contract/ Quantities at the time of award
(a) NCESS reserves the right, at the time of award, to increase or decrease the
quantity of any of the equipments to be supplied by the successful bidder without
change in unit rate or other terms and conditions.
(b) The NCESS may at any time, before the last date of bid submission, by a written
order given to the Bidder, make changes to the scope of the Contract as specified.
(c) If any change in quantity of equipments, omitted or added, increase or decrease,
the corresponding value of the contract can be adjusted as per the unit rates
provided by the bidder in the commercial bid document.
(d) The NCESS shall be under no obligation to accept the lowest or any other tender
and reserves the right to accept or reject any tender in part or full without
assigning any reason whatsoever.
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Request for proposal for setting up of the Modular Data Centre at NCESS
SECTION III
GENERAL TERMS AND CONDITIONS OF THE CONTRACT
3.1
Applicable Law: The Contract shall be interpreted in accordance with the laws of the
Union of India.
3.2
Acquaintance with Local Conditions:
The Bidder is expected to know all conditions and factors, which may have any effect
on the execution of the contract after issue of Letter of Intent/Award as described in
the bidding documents. The NCESS shall not entertain any such request for
clarification from the Bidder regarding such local conditions.
(a) Neither any change in the time schedule of the contract nor any financial
adjustments arising thereof shall be permitted by the NCESS on account of failure
of the Bidder to know the local laws / conditions
(b) Interested parties can visit the NCESS to familiarize themselves with the site
conditions before submission of tender on any working day between 10.00 AM to
4.00 PM, under intimation to the office.
(c) The Bidders shall bear all the costs associated with their visit to the NCESS,
preparation and submission of their proposals and contract negotiation.
3.3
Quantity: Quantity is only an approximate, which may be subjected to change.
Insurance and freight charges should be borne by the bidder themselves
3.4
Authorization of unforeseen item of work/supply / extra item of work: Any
unforeseen item of work/supply / extra item of work as being authorised by the
NCESS and not included in the contract, shall be done by the Contractor at mutually
agreed rates. Written prior approval of NCESS should be obtained before undertaking
any extra work. Payment of such items shall be made at actual, supported by necessary
documentary evidence duly approved
3.5
Condition for cancelling the work order: NCESS has the right to cancel the work
order at any time without assigning any reason and NCESS has the right to disqualify
any bidder if they fail to provide the necessary clarifications or documents.
3.6
Compliance:
(a) The submission of the tender will imply acceptance of all the tender condition by
the bidder laid in tender document.
(b) An unconditional acceptance of all the terms & conditions of the Tender
Notification has to be submitted
(c) The failure to submit the unconditional acceptance statement in the said format
shall result in the tender being liable for rejection.
(d) The compliance to the terms & conditions should be supported by authenticated
documentation wherever required.
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Request for proposal for setting up of the Modular Data Centre at NCESS
3.7
Assigning of Sub-Contracts: The Bidder shall not assign anyone in whole or in parts,
its obligations to perform under the Contract, except with NCESS’s prior written
consent.
3.8
Supply and Installation Terms:
a) The Bidder shall provide the details (technical specifications, dimensions,
brochures, make, model, photo catalogues, and conformance to standards
mentioned about the quoted LAN cabling components and system) along with
the bid.
b) The required delivery period must be mentioned against each item. After the
order has been placed, the goods must be delivered within the stipulated period.
c) The successful bidder should supply items as per the quantity listed in the
BOMs.
d) The quantities mentioned in the BOM for Cabling Accessories are approximate
only. So the successful bidder should supply items listed in the above
mentioned BOM only as and when required during the execution of the cabling
work. The payment will be made only for actual installed/ utilized quantities &
labour at the site
e) For the certification procedures & for successfully completing the work, any
component addition or deletion to the existing BOMs should be quoted by the
bidder separately.
f) Supply & installation is at NCESS, Akkulam, Thiruvananthapuram.
3.9
Delivery:
(a) Items shall be valid for delivery on FOR basis and installed at the Central
Geomatics Lab, NCESS, Thiruvananthapuram 696 031.
(b) Delivery of materials at site including unloading and installation shall be the
responsibility of the bidder.
(c) The Bidder shall promptly replace any system that is damaged in transit.
(d) The entire supply and installation should be completed within 75 days of
accepting the purchase order.
(e) The entire documentation & testing reports should be submitted within 15 days
of completing the work.
(f) However the site certification can be submitted within one month of completing
the work.
(g) Final acceptance certificate will be issued by NCESS only after completing
point number 1, 2 & 3 mentioned above.
3.10
Testing and inspection
3.10.1 Post receipt / pre-installation testing: This testing / inspection shall be performed at
the Delivery site at the time of delivery of the equipment and the site inspector shall
inspect the goods against any physical damage on delivery. The inspector shall also
check the goods delivered against the models ordered. The inspector shall reject the
items, which are not delivered as per the contract or any subsequent modifications to
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Request for proposal for setting up of the Modular Data Centre at NCESS
the contract, in terms of make & model. The inspector shall also receive the goods
after inspection.
3.10.2 Post installation acceptance testing: This testing / inspection shall be performed after
the completion of installation at site. The inspectors designated by NCESS shall verify
the component level details during this testing and shall sign the installation report
after successful completion of the post installation testing. Defects/ shortcomings
brought out in this testing shall have to be attended as per the contract within the
permitted time schedule.
3.11
On-site Warranty:
3.11.1 The supplier shall maintain systems and peripherals supplied and installed under this
RFP after the system is commissioned and declared operational in accordance with the
provisions laid down in the clauses below during the warranty period. The bidder
should provide 24/7 support and NBD replacement Warranty for 5 years for all the
items applicable from the date of User Acceptance.
3.11.2 The Supplier warrants that the Goods supplied under the contract are new, unused, of
the most recent or current models and that incorporate all recent improvements in
design and materials unless provided otherwise in the Contract. The Supplier further
warrants that all Goods supplied under this Contract shall have no defect arising from
design, materials or workmanship (except when the design and/or material is required
by the Purchaser’s Specifications) or from any act or omission of the Supplier, that
may develop under normal use of supplied Goods in the conditions prevailing in the
country.
3.11.3 The supplier shall provide the following services under the warranty period to keep
the systems and peripherals in good working order:
(a) Unscheduled on call corrective and remedial maintenance service to set right the
malfunctioning of the system. This includes replacement of unserviceable parts.
The parts replaced will either be new parts or equivalent in performance to new
parts. In the case of a part, the defective part removed from the system will
become the property of the supplier.
(b) Operating System (OS) Support: The supply is comprehensive inclusive of OS
support on all the systems supplied and installed under this contract. Any problem
related with OS maintenance, reloading of OS with all device drivers, OS upgrade,
device drivers, System configuration and network configuration (if required) shall
be attended and rectified by the supplier.
(c) In case equipment, peripheral or components are taken away for repairs, the bidder
shall provide a similar standby equipment so that the equipments can be put to use
in the absence of the originals/replacements without disrupting the regular work.
(d) Free maintenance services shall be provided by the Supplier during the period of
warranty (5 years). After warranty period, for next three years, annual maintenance
and repairs of the entire system including supply of spares etc. will be done by the
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Request for proposal for setting up of the Modular Data Centre at NCESS
Supplier. The annual maintenance and repair cost (after warranty period) shall be
paid in equal quarterly instalments at the end of each quarter from date of
completion of warranty.
(e) The Purchaser reserves the right to terminate maintenance and repairs contract,
after warranty period, at any time without assigning any reasons and the Supplier
cannot claim any compensation in this respect.
(f) The Supplier will accomplish preventive and breakdown maintenance activities to
ensure that all hardware function without defect or interruption for at least 98%
uptime for 24 hours a day, 7 days a week of operation of the machine worked on a
quarterly basis.
3.12
Patent Rights
The Bidder shall indemnify the NCESS against all third party claims of infringement
of patent, trademark or industrial design and intellectual property rights arising from
the use of equipments or any part thereof.
3.13
Force Majeure Clause:
If the execution of the contract / supply order is delayed beyond the period stipulated
in the contract as a result on out-break of hostilities, declaration of an embargo’s or
blockage or fire flood, acts of nature or any other contingency beyond the supplier’s
control, Director, NCESS may allow such additional time by extending the delivery
period as he considers to be justified by the circumstances of the case and his decision
shall be final, conclusive and binding. If and when additional time is granted by the
NCESS, the contract/supply shall be read and understood as if it had contained from
its inception the delivery date as extended.
3.14
Liability / Accident:
The bidder shall identify and keep indemnified NCESS, Thiruvananthapuram (the
client) against all losses and claims for injuries and damages to any person or
property whatsoever which may arise out of or in consequence of the construction
or maintenance of the work and against all claims, demands, proceedings, damages,
costs, changes, expenses whatsoever in respect thereof in relation thereto.
3.15
Corrupt and Fraudulent Practices:
NCESS requires that all Bidders participating in consulting assignments to adhere to
the highest ethical standards during the selection process and throughout the execution
period. In pursuance of this policy, NCESS will reject a proposal for award if it
determines that the Bidders recommended for award has directly or through an agent
have engaged in corrupt, fraudulent, collusive or coercive practices in executing the
Contract in question.
(a) Corrupt Practice” means the offering, giving, receiving, soliciting of anything of
value to influence the action of a NCESS/GoI official in the process of contract
execution
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Request for proposal for setting up of the Modular Data Centre at NCESS
(b) “Fraudulent Practice” means a misrepresentation of facts in order to influence a
tendering process or the execution of a contract detrimental to the interest of
NCESS/GoI and includes collusive practice among bidders (prior to or after bid
submission) designed to establish prices at artificial and non-competitive levels
and todeprive NCESS/GoI of the benefits of free and open competition.
(c) “Unfair trade practices” means supply of services different from what is ordered
on, or change in the Scope of Work which was given by the NCESS.
(d) “Coercive practices” means harming or threatening to harm, directly or indirectly,
persons or their property to influence their participation in the execution of
contract.
(e) NCESS will reject a bid for award and also may debar the bidder for future tenders
in NCESS if it determines that the bidder has engaged in corrupt/
fraudulent/unfair/coercive practices in competing for, or in executing a Contract.
3.16
Patents, Successful bidder's Liability & Compliance of Regulations:
(a) Successful bidder shall protect and fully indemnify NCESS from any claims for
infringement of patents, copyright, trademark, license violation or the like.
(b) Successful bidder shall be responsible for compliance with all requirements under
the laws and shall protect and indemnify NCESS completely from any
claims/penalties arising out of any infringements and indemnify completely the
NCESS from any claims/penalties arising out of any infringements.
3.17
Termination:
(a) Termination for Default: If the bidder fails to carry out the award / work order in
terms of this document within the stipulated period or any extension thereof, as
may be allowed by NCESS, without any valid reasons acceptable to NCESS,
NCESS may terminate the contract after giving one month notice, and the decision
of NCESS on the matter shall be final and binding on the bidder.
(b) Upon termination of the contract, NCESS shall be at liberty to get the work done
at the risk and expense of the bidder through any other agency, and to recover
from the bidder compensation or damages.
3.18
Resolution of Disputes and Arbitration
(a) NCESS and the selected bidder shall make every effort to resolve amicably by
direct informal negotiation any disagreement or dispute arising between them
under or in connection with the Contract
(b) If, after thirty (30) days from the commencement of such informal negotiations,
NCESS and the selected Bidder have been unable to amicably resolve dispute,
either party may require that the dispute be referred for resolution to the formal
mechanisms, which may include, but are not restricted to, conciliation mediated by
a third party acceptable to both, or in accordance with the Arbitration and
Conciliation Act, 1996
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Request for proposal for setting up of the Modular Data Centre at NCESS
(c) All Arbitration proceedings shall be held at Thiruvananthapuram, Kerala, and the
language of the arbitration proceedings and that of all documents and
communications between the parties shall be in English
(d) Any dispute arising out of this venture shall be subject to the jurisdiction of the
Court in Thiruvananthapuram.
3.19
Statutory and Regulatory Approvals
The Bidder shall be responsible for obtaining approvals for any statutory and
regulatory requirements from any of the authorities. Further, the Bidder shall be
responsible to get required documentation completed for obtaining such approvals
from time to time.
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Request for proposal for setting up of the Modular Data Centre at NCESS
SECTION IV
SPECIAL CONDITIONS OF THE CONTRACT
4.1
Time Schedule & Delivery
Time is the essence of Contract. The time and date of supply and installation of the
equipments, as contained in supplier’s proposal and as agreed as per the contract after
modification, if any, shall be final and binding upon the supplier. It must be
understood that the supplier has made the proposal after fully considering all such
factors, which may have any bearing on the time schedule of the contract, and the
buyer shall permit no extension in the schedule whatsoever on these accounts.
4.2
Project Schedule
Delivery of items should be as per schedule below:
S.No. Milestones
Time Frame
1
Signing of Agreement with the Successful Bidder
T0*
2
Delivery, installation, commissioning of all
T0+ 21/2 Months
hardware components at NCESS
3
Testing and user acceptance of hardware
T0+ 3.0 Months = UA
4
Warranty for hardware and maintenance support
UA** + 5 years
* T0 is the event of signing the Agreement between NCESS and successful bidder/ bidder.
** UA is the event of user acceptance after installation and testing.
4.3
Payment Terms
The payments shall be released to the Bidder as below:
100% of the order value shall be paid to the bidder after delivery of all the items at site, its
installation, commissioning and acceptance by NCESS.
Performance Security @10% of the order value should be submitted on agreement signing
through a Bank Guarantee, which should be valid for five years + 60 days from the date of
commissioning.
4.3.1 Penalties
(a) If the hardware supply and installation is not completed in all respects as per the
defined scope within the stipulated period as prescribed in clause 4.2, penalty will
be levied by NCESS on the successful bidder. The penalties applicable are as
follows:
(b) In case of delay one beyond 1 week based on reasons solely attributable to the
bidder, 0.25% of total value of the contract will be charged as penalty.
(c) In case of delay beyond 2 weeks,50% of total value of the contract will be charged
as penalty.
(d) In case of delay beyond 3rd week and beyond, 1% of total value of the contract
will be charged as penalty.
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Request for proposal for setting up of the Modular Data Centre at NCESS
(e) If any delay exceeds more than 4 weeks, NCESS reserves the right to cancel the
order without giving any notice. In such case the bidder shall forfeit the
performance warranty
4.4
Service Level Agreement: Warranty and Maintenance Phase
The purpose of this Service Level Agreement (hereinafter referred to as SLA) is to
define the levels of service which shall be provided by the shortlisted bidder to
NCESS for the duration of this contract.
4.4.1 Definitions
(a) For better understanding, the following terminologies are defined below:
(b) "Availability" shall mean the time for which the services and facilities are
available for conducting operations from the hardware installed at SDC.
(c) “Downtime” is the time the services and facilities are not available and excludes
the scheduled outages planned in advance.
(d) "Helpdesk Support" shall mean the 24x7 centre which shall handle Fault reporting,
Trouble Ticketing and related enquiries during the Warranty and AMC contract
period.
(e) “Incident” refers to any event / abnormalities in the functioning of the equipment
that may lead to disruption in normal operations of NCESS data centre.
(f) “Service Window” shall mean the duration for which the facilities and services
shall be available. Service window in this case shall be 24x7.
(g) “Response time” is defined as the time between receipt of the incidence (helpdesk
call/ receipt of alarm generated) and a support team member begins working on
the incidence
(h) Resolution time is defined as the total time between receipt of the incidence
(helpdesk call/ receipt of alarm generated) till the incidence has been resolved. It
includes response time i.e. time taken by support staff to acknowledge the call and
reach the site to resolve call.
4.4.2 SLA Tracking and Penalty
This SLA document provides for minimum level of services required as per
contractual obligations based on performance indicators and measurements thereof.
The bidder shall ensure provisioning of all required services while monitoring the
performance of the same to effectively comply with the performance levels. The
services provided by the bidder shall be reviewed by NCESS that shall:
(a) Regularly check performance of the bidder against this SLA.
(b) Discuss escalated problems, new issues and matters still outstanding for resolution.
(c) Review of statistics related to rectification of outstanding faults and agreed
changes.
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Request for proposal for setting up of the Modular Data Centre at NCESS
(d) Obtain suggestions for changes to improve the service levels.
The Quarterly Maintenance Charges (QMC), will be linked to Service Metric
Parameters monitored monthly and complied quarterly and will be paid at the end of
that quarter. The following measurements and targets shall be used to track and report
performance of SLA on a regular basis. The targets shown in the following table are
applicable for the duration of the contract.
4.4.2.1 IT Infrastructure: Server Availability
Measurement
Definition
Target
Penalty
Server equipment/
services Uptime/
Availability
(including
OS,
Databases and
Applications
installed)
Uptime = {1 [(Downtime)
/
(Total Time Maintenance
Time)]} * 100,
for
services/
equipments
supplied by the
bidder
>=99.75%
Between
99.75% and
97.75%
<97.75%
Nil
For every 0.25% degradation in the uptime
there will be a penalty of 0.50 % of QMC
For every 0.25% degradation in the uptime
there will be a penalty of 1% of the QMC.
The maximum penalty enforced on the
bidder would be up to 50% of QMC and the
contract is liable for Termination and
compensation paid to NCESS
4.4.2.2 Help Desk Service Availability:
Measurement
Definition
Target
Penalty
Resolution
Time
Resolution Time”, is
defined as the total
time between receipt
of
the
incidence
(helpdesk call/ receipt
of alarm generated by
management system)
and the resolution of
the incidence
100 % of the calls
which are
registered
Unresolved calls
No Penalty
4.5
0.01% of the QMC for every 30
minutes delay on an incremental basis
for every unresolved call.
The maximum penalty enforced on the
bidder would be up to 50% of QMC
and the contract is liable for
Termination and compensation paid to
NCESS
Up gradation
The Software Operating Systems shall be updated at the time of installation with all
the released patches and service packs.
4.6
Obsolescence
(a) The bidder shall guarantee that the equipments quoted and supplied shall not be
obsolete or proclaimed as ‘End of Life’ by the Original Equipment Manufacturer
during the warranty period/ extended warranty period.
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(b) The bidder shall guarantee that the equipments quoted and supplied shall not be
obsolete or proclaimed as ‘End of Sale’ by the Original Equipment Manufacturer
for at least 24 months from the date of supply.
4.7
Change of Model
No change of model after the placement of order shall be entertained unless the
alternate model offered are equivalent or higher in specifications and approval of the
competent authority has been obtained in writing for such a change of model before
the delivery of the product. Delivery of the alternate product without such an approval
shall not be accepted and NCESS shall not be responsible for any delay in delivery
schedule on this account.
4.8
Intellectual Property Rights
NCESS recognizes the intellectual property rights of the Original Equipment
Manufacturer.
4.9
Delivery Schedule & Monitoring
The bidder shall plan various activities and submit the execution schedule within one
week of award of the work. The execution schedule should clearly indicate all
activities and the time required for completion of each activity taking the delivery time
as 1 month. Delivery of all items shall be made within 1 months of award of order,
failing which penalty clause will be invoked.
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SECTION V
STANDARD FORMATS OF BID SUBMISSION
The Bidders are requested to submit Technical and Commercial bid in response to this tender.
This section provides the outline, content of and the formats that the Bidders are required to
follow in preparation of the technical and commercial bids (Sticking to the structure and
content of the forms, the TSPs can make modification in the format of the form).
Annexure 1
Pre-qualification eligibility criteria - checklist
Annexure 2
Technical Bid submission Letter
Annexure 3
Tender conditions acceptance Letter
Annexure 4
Bidder/Consortium Partner Profile
Annexure 5
Bidder’s Experience in Executing Similar Projects
Annexure 6
Financial Information and net worth of the Bidder
Annexure 7
Statement of Compliance/Deviations from Technical Specifications
Annexure 8
Bill of materials
Annexure 9
Commercial Bid
Annexure 10
Commercial Bid Letter
Annexure 11
Price Schedule
Annexure 12
Performance Bank Guarantee
Annexure 13
Manufacturer’s Authorization Form
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ANNEXURE 1
CHECK LIST
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Documents to be submitted
enclosed (Y/N
Whether bidder satisfy minimum eligibility criteria as per Section I
Earnest Money Deposit of Rs 750000/-.
Valid ISO certification of the OEM and Bidder
Valid MoU between companies/firm, if quoted as consortium
Proof of conducting business in India for a period exceeding five years
Unconditional acceptance of all the terms & conditions of the Tender
Notification
OEM Authorization letter for supply of articles, servicing and warranty
Certificate of proof of a registered office and service setup in Kerala
Copy of Firm/Company Registration Certificate
Valid VAT Certificate
Valid Sales Tax Registration Certificate
Valid Service Tax Registration Certificate.
Letter in favouring the signatory who is authorized to sign the bid
document
Technical bid, commercial bids separately
Bidders’ organization background
Whether technical and commercial bid submission letters enclosed
Details of 5 similar projects during the last three years
Self attested work orders and completion certificates of above projects
Completion/ customer satisfaction certificate enclosed
Turnover of the bidder for 2011-12
Turnover of the bidder for 2012-13
Turnover of the bidder for 2013-14
For each such project from the client
Net worth of the bidder for each of the last three Financial Years
Executed one project of value not less than 1.0 crore for any Government/
PSU in the current/preceding financial year
Is the annual turnover of the bidder more than Rs 5 Crore for last three
years
Executed two projects each costing not less than Rs. 1.0 Crore
Valid authorization letter confirming direct purchase and support
agreement from all the OEMs
Certificate of OEM confirming that the products/technologies/
components/ services quoted are not end-of-life.
Self-declaration to this effect that the he Bidder are/were under a
declaration of Ineligibility for corrupt or fraudulent practices or
blacklisted with the Central/State Government Departments/ DGS & D
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30
31
32
33
34
35
Tender validity is 90 days from the date of submission of bid
Provided warranty for 5 years from the date of user acceptance test
Two similar orders, each costing not less than Rs. 1.0 Crore
Part numbers and make of all components quoted
Brochures and manuals of quoted items submitted
Whether compliance statement filled and submitted
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 2
TECHNICAL BID SUBMISSION LETTER
To
The Chief Manager,
National Centre for Earth Science Studies
P.B.No.7250, Akkulam
Thiruvananthapuram-695031, Kerala , India
Sir,
Ref: Your Tender No. ……………………………Dated ………
I/We the undersigned having read and examined in detail all the tender documents in respect of
“Supply, Installation & Commissioning of Server and Storage for the Modular Data Centre at
NCESS” do hereby offer you to supply the stores and services specified in the Tender Document
at the price here under quoted. We declare that our bid price is for the entire scope of the work as
specified therein and confirm that our tender prices and all inclusive.
We hereby declare that:
a) We/our principals are equipped with adequate manpower / machinery / technology for
providing the Hardware as per the parameters laid down in the Tender Document and
We/our principals are also equipped with adequate maintenance and service facilities
within India for supporting the offered document.
b) We hereby offer to provide the Services at the prices and rates mentioned in the
Commercial Bid at Annexure 11.
c) We do hereby undertake, that, in the event of acceptance of our bid, the hardware shall be
provided as stipulated in the schedule to the Bid Document and that we shall perform all
the incidental services.
d) We enclose herewith the complete Technical Bid as required by you. This includes:
i. This Bid Letter
ii. Bid Particulars
iii. Statement of Technical Deviation(s) if any
iv. Statement of deviations from tender terms and conditions if any
v. Detailed Specification of the Hardware & Timeline for Installation
We agree to abide by our offer for a period of 90 days from the date fixed for opening of the
Technical Bids and that we shall remain bound by a communication of acceptance within that
time.
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Request for proposal for setting up of the Modular Data Centre at NCESS
I/We shall bind to supply the stores/service hereby offered, upon the issue of the work order
communicating the acceptance thereof on or before the expiry of the delivery date therein. You
are at the liberty to accept any one or more of the items of such stores. I/We, notwithstanding that
the offer in this tender has not been accepted in whole shall be bound to supply to you such items
and such portion or portions of one or more of the items as may be specified in the work order
communicating the acceptance.
We have carefully read and understood the terms and conditions of the tender and the conditions
of the Contract applicable to the tender and we do hereby undertake to provide services as per
these terms and conditions. The deviations from the technical specification(s) are only those
mentioned in Annexure 7.
Certified that the Bidder is a Company and the person signing the tender is the duly constituted
attorney. Bid Security (Earnest Money) for an amount of Rs.750000 (Rupees Seven Lakh fifty
Thousand Only) has been remitted in the specified account.
We confirm that in the event of any further information/ clarification/documentary proof in this
regard before evaluation of our tender, we agree to furnish the same to your satisfaction.
In case we fail to execute the agreement as aforesaid incorporating the terms and conditions
governing the contract, NCESS shall have the power and authority to recover from us any loss or
damages caused to NCESS by such breach as may be determined by NCESS.
We do hereby undertake, that, until a formal contract is prepared and executed, this bid, together
with your written acceptance thereof or placement of letter of intent awarding the contract, shall
constitute a binding contract between us.
Dated this______________ Day of ____________ 20__
(Signature) (In the capacity of)
Duly authorized to sign the Tender Response for and on behalf of:
(Name and Address of Company) Seal/Stamp of bidder
Witness Signature:
Witness Name:
Witness Address:
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 3
TENDER CONDITIONS ACCEPTANCE LETTER
To
The Chief Manager,
National Centre for Earth Science Studies
P.B.No.7250, Akkulam
Thiruvananthapuram-695031, Kerala , India
Sub: Acceptance of Terms & Conditions of Tender
Name of Work:........................................................................
Tender No:
Our Bid against Schedule No:………………………….……………………………..
Dear Sir,
1. The tender document for the works mentioned above have been obtained by me from
the URL: eprocure.gov.in/eprocure/app the official e-procurement site of National
Centre for Earth Science Studies and I / we hereby certify that I / we have read the
entire terms and conditions of the tender document, which shall form part of the
contract agreement and I / we shall abide by the conditions / clauses contained therein.
2. I / we hereby unconditionally accept the tender conditions of NCESS’s tender
document in its entirety for the above works.
3. It is clarified that after unconditionally accepting the tender conditions in its entirety, it
is not permissible to put any remarks / conditions (except unconditional rebates on
quoted rates if any) in the tender submitted as "Pre-Qualification Bid", “Technical
Bid” & "Commercial Bid" and the same has been followed in the present case. In case
any provisions of this tender are found violated after opening the bids, I / we agree
that the tender shall be rejected and NCESS shall without prejudice to any other right
or remedy be at liberty to forfeit the full said earnest money absolutely.
Yours Faithfully,
(Signature of the Bidder)
Date:
Stamp
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ANNEXURE 4
BIDDER/CONSORTIUM PARTNER PROFILE
1
2
3
16
Name of BIDDER
Address, Telephone Number, Fax Number, Email, Web Site
Correspondence Address:
Name, Address, E-mail, Phone, fax Email
Details of authorized person:
Name, Address, E-mail, Phone, fax Email
Is the firm registered with sales tax department? If yes, submit valid
sales tax registration certificate.
Is the firm registered for service tax with Central Excise Department
(Service Tax Cell)? If yes, submit valid service tax registration
certificate
Number of years of experience in the relevant field
Number of Offices / Project Locations
Do you have a local representation /office in Trivandrum, Kerala? If so,
please give the address and the details of staff, infrastructure etc in the
office and no. of years of operation of the local office
Is your organization has SEI –CMM / ISO 9000 certificates? If so,
attach copies of the certificates. State details, if certified by bodies,
other than that stated
List the major clients with whom your organization has been/ is
currently associated
Date of Commencement of Indian operation of the proposed product’s
OEM. Documentary proof to be provided
Whether the OEM is ISO 9001:2008 and ISO 14001:2004 Certified.
Documentary proof to be provided
Information About the Company
Government/ Public Sector Undertaking/ Propriety firm/ Partnership
firm
Details of Registration of Firm
17
18
19
20
21
22
Number of Professionals
Location and Address of Offices (in India and Overseas)
Service Tax Registration Number
Income Tax Registration Number (PAN)
Sales Tax Registration Number (VAT)
Enclose latest STCC
4
5
6
7
8
9
10
11
12
13
14
15
Date
Ref#
(Signature of the Bidder)
Seal of the Bidder
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 5
BIDDER’S EXPERIENCE IN EXECUTING SIMILAR PROJECTS
(Provide here a brief description of the background and organization of your firm)
Brief of Bidder’s Organization
Experience in executing similar projects
Clients Name and Address
Description of Project
Value of the contract (in Rupees)
Country
Location within Country
Duration of the Assignment/job (months)
Name of the employee
Total No of staff-months of the Assignment/job
Approx. value of the Assignment/job provided by your
firm under the contract (in Rupees)
Start date (month/year)
Completion date (month/year)
Name of associated Bidder, if any
No of professional staff-months provided by associated
Bidder
Name of senior professional staff of your firm involved
and functions performed
Description of actual assignment/job provided by your
staff within the assignment/job
Note: Please provide documentary evidence of copy of work order and completion
certificate from the client, for each of the above mentioned assignment. The experience
shall not be considered for evaluation if such supporting documents are not submitted with
the proposal.
(Signature of the Bidder)
Seal of the Bidder
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 6
FINANCIAL INFORMATION AND NET WORTH OF THE BIDDER
S.No
Name of the bidder
Turnover (Rs. Crores)
FY 2011-12
FY 2012-13
FY 201314
Net worth
FY 2014-15
Note: . Submit the audited financial statement/ audited annual report of the last three
financial years.
(Signature of the Bidder)
Seal of the Bidder
Net Worth
Net Worth of the Organization as on 31st March 2014
(Signature of the Bidder)
Seal of the Bidder
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 7
STATEMENT OF COMPLIANCE/DEVIATIONS FROM TECHNICAL
SPECIFICATIONS
To
The Chief Manager,
National Centre for Earth Science Studies
P.B.No.7250, Akkulam
Thiruvananthapuram-695031, Kerala , India
Sir,
Following are the compliance statement/deviations and variations from the Technical
Specifications of tendered items. These deviations and variations are exhaustive. Except these
deviations and variations, the entire work shall be performed as per your specifications and
documents.
1. Integrated inbuilt Rack Infrastructure
Specification
composed of multiple active power and cooling distribution
paths adhering to TIA 942 guidelines or equivalent
42 U high-efficiency cooling management racks with
provision for hot air and cold air separation Cold air & Hot air
containment
Provision to add an extra rack in future
Shall have redundant components, and is concurrently
maintainable providing 99.982% availability.
include internal redundant power supply environmental
controls (e.g., precision air conditioning, fire suppression (as
per NFPA guidelines), smoke detection, Water leak detection,
motion sensor, humidity sensor)security devices etc.
24 x 7 monitoring of cooling units from a central NOC and
periodic reports on temperature and humidity within the racks
should be made available
Rack mount PDU of type IEC19/13, Each rack shall have two
PDU’s
Protection from the transient over-voltages; Surge Current
Capacity : 100 kA; Protection Level : < 1 kV; Response Time
: < 0.5 nanoseconds; EMI/RFI Attenuation : 40 dB typical;
Certification : UL 1449-3; shall be sized per IEEE Std
Complied Y/N
Deviation
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C62.41-1991 and IEEE Std C62.45-1992; shall have a
maximum continuous operating voltage (MCOV) rating of
minimum 320VRMS
Shall have redundant components and concurrently
maintainable providing 99.982% availability
Key functionalities: Cold aisle & hot aisle, Fire rated cabinet,
insulation, remote management and single point of service.
Precision air conditioner with variable capacity digital scroll
compressor, heater and humidifier
Fire suppression system as per NFPA guidelines
Biometric access control system
Should have provision to add an extra rack in future. It should
be flexible, adaptable, controllable infrastructure.
Integrated monitoring and control
Supplier should be produce MAF from OEM involved
Rack server I
Specification
Dual CPU; 2.6Ghz with minimum 20 MB L3 Cache, 8.0GT/s
QPI, 8 core processor
The system should be configured with minimum 192 GB
Registered DDR-4 ECC Memory operating at 2133 MT/s
24 DIMM Slots supporting DDR3 ECC, up to 1866
expandable up to 768GB
2x300 GB 15K RPM SAS hot plug hard drive for operating
system,
Up to 16 x 2.5” HDD: SAS, SATA, nearline SAS SSD: SAS
(or) up to 8 x 3.5” HDD: SAS, SATA, nearline SAS SSD:
SAS
6Gbps RAID Controller with 1GB NV cache support
0,1,5,6,10 support Online Capacity Expansion and Online
RAID Level Migration
One DVD-RW/CD-RW
Minimum 4 Nos of Gigabit Ethernet Ports
Minimum 2 No's of Single Port 8Gbps FC HBA
Minimum 6 x PCIe I/O Slots
The server should have Provision to hold dual embedded
Hypervisors eg:-VMWARE with fail over capability
Cluster support for OS level clustering
Remote Management:
Remote Management with Dedicated Management /Network
Interface and option for minimum 12 GB SD for storing log
files or other operating system information
through
Partioning;
Complied Y/N
Deviation
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The remote management port should support IPv4, IPv6,
VLAN Tagging and shall support two factor authentication
Systems Management
Monitoring of Servers; Update of System Software;
Integration with OEM support to update the Server
Configurator, Remote Management Controller, RAID
Controller, BIOS, NIC, and Power Supply
High Availability: Redundant hot pluggable Power Supply as
per OEM standard with redundant hot pluggable fan; The
power supplies for all equipment should be for Indian power
specification of voltage, frequency and phasing.
Redundant hot-plug power supply;
Form Factor - Rack 2U
Rack Mount Kit - Rails
The system should be certified for:
VMware vSphere ESXi; Microsoft Windows Server 2012,
includes Hyper-V; Red Hat Enterprise Linux
Should include Device drivers for all devices with media.
Supplier should be produce MAF from OEM involved
2. Server II:
Specification
Complied Y/N
Dual CPU; 1.9Ghzwith minimum 15MB L3 Cache, 6.4GT/s
QPI, 6 core or equivalent
The system should be configured with minimum 8 GB
Registered DDR-4 ECC Memory operating at 2133MT/s
expandable up to 384 GB
2x300 GB 15K RPM 6Gbps SAS Hot HDD
Up to 8 x 2.5” HDD: SAS, SATA, nearline SAS SSD: SAS
(or) up to 4 x 3.5” HDD: SAS, nearline SAS SSD: SAS
6Gbps RAID Controller with 1GB NV cache support
0,1,5,6,10support Online Capacity Expansion and Online
RAID Level Migration
One DVD-RW/CD-RW
Drive Bays : 8 x 2.5" SAS or better
Minimum 4 Nos of Gigabit Ethernet Ports
Minimum 2 No's of Single Port 8Gbps FC HBA
Minimum of 6 x PCIe I/O Slots
Remote Management:
Remote Management with Dedicated Management /Network
Interface and option for minimum 12 GB SD for storing log
files or other operating system information
through
Partioning;
Deviation
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The remote management port should support IPv4, IPv6,
VLAN Tagging and shall support two factor authentication
Systems Management
Monitoring of Servers; Update of System Software;
Integration with OEM support to update the Server
Configurator, Remote Management Controller, RAID
Controller, BIOS, NIC, and Power Supply;
Redundant hot pluggable Power Supply as per OEM standard
with redundant hot pluggable fan; The power supplies for all
equipment should be for Indian power specification of
voltage, frequency and phasing.
Form Factor - Rack 1U
Rack Mount Kit - Rails
The system should be certified for:
VMware vSphere ESXi; Microsoft Windows Server 2012,
includes Hyper-V; Red Hat Enterprise Linux
5 year On-Site warranty 24/7 online support from OEM
The system should be certified for:
VMware vSphere ESXi; Microsoft Windows Server 2012,
includes Hyper-V; Red Hat Enterprise Linux
Supplier should produce MAF from OEM involved
3. San Storage
Description
Complied Y/N
Deviation
The Storage System should be a unified storage, support file
and block protocols and should be configured with dual
redundant controllers. CPU should be based on Quad core
processor. The offered Storage should not be based on
specialized operating system and should be based on general
purpose operating system on industry standard servers.
Array should support minimum 4x10 Gbps IP port per
controller for iSCSI and NAS Connectivity. The offered
storage should also have 4 nos of 8G FC ports for block
protocol.
The system should have a minimum of 48 GB of memory
across dual controller. Array should support cache destage to
disk in order to avoid any data loss due to extended power
outage. Array should support mirroring of write operation
across controller
System should support drive type of 15K RPM and 10K RPM
SAS 6 Gbps, SSD and Near Line SAS 7200 RPM drive. The
single disk enclosure should be able to host different type of
disk at any point in time.
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Description
Complied Y/N
Deviation
Protocol support: iSCSI, NFS (v2 and v3),CIFS (SMB1 and
SMB2), ARP,NLM, RIP, SNMP, NDMP, LDAP, SMTP and
FC
The system should be configured with snapshot Features
licenses, snapshot restore licenses for the entire systems
capacity
RAID controller should Support for RAID levels 5, 6 and 10
The bidder should also configure 10 TB useable in RAID 6
using 300/600 GB SAS 15K RPM drives . The useable
capacity should be exclusive from overheads of hot spares,
Raid or any other storage related space requirements. Array
should be configured with minimum of 1 hot spare for every
15 data disks.
The storage system shall have built-in support for deduplication for removing redundant blocks and compression
for better storage efficiency and Thin Provisioning. The
license for these features should be provided.
The storage should support auto-tiering on all disk types by
dynamically moving the hot data to high performance disks
and cold data to low speed disks.
Storage system should be configured in "No single point of
failure architecture" and all the components like controllers,
fans, power supplies, front-end ports and back-end ports
should be redundant.
Storage system should support all industry leading operating
systems like MS Windows 2003/2008,Windows Server 2012,
RHEL, Oracle Linux, Unix, Microsoft Hyper-V, VMWare in
stand-alone and clustering environment
The storage should be configured with licenses for snapshots,
thin provisioning and efficiency features like de-duplication.
The performance monitoring software should be configured
The offered storage should have capability to integrate with
VMWare for simplified management and improve
performance using features like virtual storage integrator for
vSphere and VAAI (vMWARE vStorage API for Array
Integration)
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Description
Complied Y/N
Deviation
Complied Y/N
Deviation
Support a browser based built in management. Should be able
to support manual as well as automated email to bidder
support centre for proactive maintenance support. Storage
browser based management tools should able to manage
multiple similar arrays at the same time from the single
interface.
The storage should provide minimum two number of
10/100/1000 Mbps Ethernet ports for management
Entire system must be manageable from a web based single,
secured interface without a separate management device or
server.
Management software should be supplied along with the
storage array
Storage should be covered with 5 year onsite comprehensive
warranty from OEM under 24x 7 support packages.
As per HAL IT security policy, if HDD of server fails under
warranty period, bidder has to replace the same free of cost.
Further, faulty HDD will not be returned to the Bidder. Bidder
not meeting this parameter will be rejected.
Installation and commissioning: To be carried out by the
Vendor based on the user requirement
Supplier should produce MAF from OEM involved
4. SAN Switch
Description
-
-
Dual FC SAN switches shall be configured with at least 8
active ports of 8 Gbps with scalability to 24 ports and
adequate number of LC-LC fiber cables should be
configured..
Latency should be less than 1 Micro Second
Should deliver 8 Gbps Non-blocking architecture with 1:1
performance for up to 24 ports
The switch should be rack mountable
Switch shall have support for web based management and
should also support CLI.
It shall support Dynamic Load Balancing & Dynamic Load
Sharing of Traffic.
All FC ports shall have capability for auto-sensing, autonegotiating and self-configuring type
Redundant power supplies and cooling fans
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Description
Complied Y/N
Deviation
Necessary Cables for SAN connectivity to be supplied along
with the SAN Switch Localized power cord
Switch shall support In-Band Management over Fibre
Channel.
5 years comprehensive Onsite warranty directly from OEM
7.
Virtualization software
Complied Y/N
Requirement Specification
provide a Virtualization layer that sits directly on the bare
metal server hardware with no dependence on a general
purpose OS for greater reliability and security
Able to boot from iSCSI, FCoE, and Fibre Channel SAN
Virtualization software shall have the capability to create
Virtual servers with upto 64 processors in virtual machines for
all the guest operating system supported by the hypervisor
integrate with NAS, FC, FCoE and iSCSI SAN and
infrastructure from leading bidders leveraging high
performance shared storage to centralize virtual machine file
storage for greater manageability, flexibility and availability
Allow heterogeneous support for guest Operating systems like
Windows client, Windows Server, Linux (at least Red Hat,
SUSE, Ubuntu and CentOS, Solaris x86)
capability for creating virtual machine templates to provision
new servers
allow taking point-in-time snapshots of the virtual machines to
be able to revert back to an older state if required
Ability to thin provision disks to avoid allocating all storage
space upfront. Full monitoring capabilities and alerts to
prevent from accidentally running out of physical storage
space should be there.
support connecting smart card readers to multiple virtual
machines, which can then be used for smart card
authentication to virtual machines.
support live Virtual Machine migration with enhanced CPU
compatibility and without the need for shared storage option.
Able to dynamically allocate & balance computing capacity
across collections of hardware resources aggregated into one
unified resource pool with optional control over movement of
virtual machines like restricting VMs to run on selected
physical hosts.
Deviation
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Provide dynamic power management such that in case of
during off peak hours not all servers are required to be
powered on due to less load it should place few servers in
G2/S5 (Soft Off) power state as per the Industry Standard
Advanced Configuration and Power Interface (ACPI)
specifications to save power in an automated or manual or
scheduled manner.
High Availability capabilities for the virtual machines in the
sense if in case one server fails all the Virtual machines
running on that server shall be able to migrate to another
physical server running same virtualization software. The
feature should be independent of Operating System Clustering
and should work with FC/ iSCSI SAN and NAS shared
storage. This high availability feature should also be extended
to and aware of the applications running inside of the virtual
machines.
Provision to provide zero downtime, zero data loss and
continuous availability for the applications running in virtual
machines in the event of physical host failure, without the cost
and complexity of traditional hardware or software clustering
solutions.
Support built-in storage multi-pathing
Abilities to offload specific storage operations to compliant
storage hardware thereby performing these operations faster
and consuming less CPU, memory, and storage fabric
bandwidth
Enhanced visibility into storage throughput and latency of
hosts and virtual machines that can help in troubleshooting
storage performance issues.
Provide software FCoE adaptor that can work with a network
adaptor that support partial FCoE offload capabilities.
Allow configuring each virtual machine with one or more
virtual NICs. Each of those network interfaces can have its
own IP address and even its own MAC address
NIC teaming for load sharing and redundancy.
Allow creating virtual switches that connect virtual machines
Support configurations of 802.1q VLANs which are
compatible with standard VLAN implementations from other
bidders
allow dynamic adjustment of teaming algorithm so that the
load is always balanced across a team of physical network
adapters
Continuously monitor utilization across virtual machines and
should intelligently allocate available resources
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Allow redirection of virtual machine serial ports over a
standard network link thereby enabling solutions such as
third-party virtual serial port concentrators for virtual machine
serial console management or monitoring
Allow RAM over-commitment that allows to configure virtual
machine memory in such a way that it safely exceeds the
physical server memory.
Allow usage of Remote devices which allow Installation of
software in a virtual machine running on a server from the
CD-ROM of a desktop
Provide support for Microsoft Cluster Services between
virtual machines
Solution to automate and simplify the task of managing
hypervisor installation, configuration and upgrade on multiple
physical servers.
Allow virtual machines to directly access physical network
and storage I/O devices enhancing CPU efficiency in handling
workloads that require constant and frequent access to I/O
devices.
Provide Simple and cost effective backup and recovery for
virtual machines which should allow admins to back up virtual
machine data to disk without the need of agents and this
backup solution should have built-in variable length deduplication capability.
Provide in-built Replication capability which will enable
efficient array-agnostic replication of virtual machine data
over the LAN or WAN. This Replication should simplify
management enabling replication at the virtual machine level
and enabling RPOs as low as 15 minutes.
Provision to upgrade the Guest OS tools available with the
hypervisor without need for any reboots.
In-built capability to be able to deliver a proven endpoint
security solution to any workload with an approach that is
simplified, efficient, and cloud-aware. This security solution
should enable 3rd party endpoint security solutions to
eliminate the agent footprint from the virtual machines,
offload intelligence to a security virtual appliance, and run
scans with minimal impact.
Support hardware as well as non-hardware accelerated 3D
graphics to run Basic 3D applications in virtual machines.
Ability to set constraints that restrict placement of a virtual
machine to a subset of hosts in a cluster and to keep virtual
machines paired or separated.
Allow dynamic adjustment of the teaming algorithm so that
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Request for proposal for setting up of the Modular Data Centre at NCESS
the load is always balanced across a team of physical adapters
on a Virtual Switch
Provide support for a single 62TB file
Provide a “Latency Sensitivity” setting in a VM that can be
tuned to help reduce virtual machine latency. When the
Latency sensitivity is set to high the hypervisor will try to
reduce latency in the virtual machine by reserving memory,
dedicating CPU cores and disabling network features that are
prone to high latency.
8. On-Line Double Conversion UPS System - 15 KVA
Complied Y/N
Requirement Specification
General Specifications
Capacity: 15 KVA
Topology: On line double conversion UPS (VFI-SS-111
classification as Defined by EN- IEC62040-3 Standard) with
Isolation Transformer at input. (External)
UPS Architecture: Modular based UPS using minimum two
or more similar power modules
Standards: Safety: EN/IEC 62040-1
EMC: EN/IEC 62040-2
Input
Input Voltage: 400 VAC, 3 phase ± 15%
Input frequency: 50Hz, ± 5%
Input Total Harmonic Distortion (THDi): ≤ 3 % at rated load
Power factor: ≥0.99
Output
Output voltage: 400 VAC, 3 phase Or 230VAC Single phase.
Voltage variation: ± 1%
Frequency : 50Hz
Overload capability:
10 min : 125% load rate with no bypass intervention
60 sec : 150% load rate with no bypass intervention
Efficiency: > 94%
Crest factor: 3:1
Total harmonic distortion on nominal power :
< 3 % (Linear load)
< 5 % (Non Linear load)
Battery
Back backup time: Having 2 Battery set in parallel with
minimum 13000VAH (6500VAH x2) for recommended for
20-30 min at 15KVA load
Battery cabinet : Battery shall be assembled in a cabinet and
the cabinet shall be powder coated .
Deviation
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Request for proposal for setting up of the Modular Data Centre at NCESS
Battery make: Amarraja/Panasonic/Numeric
General specification
Technology of rectifier and inverter : IGBT
Emergency power off Contact : Required
Working temperature range : from 0°C to +40°C
Humidity range:20-90% non condensing
Protection degree : IP21
Features : Multiple configuration of (3/3, 3/1, 1/1)
Independent Phase Control / Management (Hardware /
Software)
Local Display: The following parameter to be displayed in
the front panel LCD display
1. Input & Output Voltage, Frequency, Current and PF
2. Output Power (W & VA), Frequency, PF
3. Battery voltage
Signals and alarm: The UPS must be equipped with a lighted
operating status indicator a well as with a buzzer able to
immediately indicate the following operating conditions:
1. Battery operation
2. Faulty Power module
3. Over load
4. Generic fault
Warranty 5 years from OEM
The UPS Manufacturer Company must have ISO9001
certification for development, production, and services.
It should be able to configure as three independent phase
management at site without changing the cabinet
Reference Standards:
EN/IEC 62040-1 “General and safety requirements for UPS
used in operator access areas"
EN/IEC
62040-2
“Electromagnetic
compatibility
requirements (EMC)”
EN/IEC 62040-3 “Performance requirements and test
methods”
The UPS must have CE marking in accordance with
European Directives 73/23, 93/68, 89/336, 92/31, 93/68.
9. Tape Drive
Complied Y/N Deviation
Requirement Specification
Tape drive type LTO Ultrium 6
Physical capacity 2.5 TB native; 6.25 TB with 2.5:1
compression
Number of tape drives - 1
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Request for proposal for setting up of the Modular Data Centre at NCESS
Number of tape cartridges - 1
Data transfer rate Up to 160 MBps native
Power requirements 100 – 240 V ac, 50 – 60 Hz autoranging
Backward read/write compatible with LTO Ultrium 5 media
and read compatible with LTO Ultrium 4 media
Support for Microsoft Windows 2000; Microsoft Windows
Server 2003; Linux and Unix
Warranty five-year from OEM
10. Biometric based Access control
Specification
Complied Y/N
IP based Access Control System
based on Biometric Technology
allowing access to authorized personnel only
Individual access cards to all the authorised personnel.
The doors will be provided with additional Electromagnetic
locks, and should operate on fail-safe principle.
Configurable system for user defined access
Built-in Real Time Clock (RTC), calendar; complete
Database stored locally and shall be capable of operating
offline on standalone mode
Record, report and archive each and every activity
(permission granted and / or rejected) with log formats
Fail safe operation in case of no-power condition and
abnormal condition such as fire, theft, intrusion, loss of
access control, etc.
At the biometric reader, user presents the finger to the
biometric reader which is unique to each employee. The
pattern is read and compared with stored data to grant / deny
access.
Deviation
(Signature of the Bidder)
Seal of the Bidder
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 8
BILL OF MATERIALS
S.No Components
Hardware
1
Server I
2
Server II
3
SAN Storage 10 TB
4
LTO Tape Drive
5
SAN Switch
6
Modular cooling Rack 42 U
7
Access control system
8
KVM with LCD
9
15 Kva On-Line Double Conversion UPS System
10 SMF Battery for 10 minute hour backup for UPS
Quantity
Complied Y/N
2
2
1
1
1
1
1
1
1
Software
1.
VMware vSphere 5 Enterprise Plus
As per
requirement
2.
VMware vCenter Site Recovery Manager 5 Standard (25
VM Pack)
As per
requirement
3.
RHEL 7.0 Advanced Server (64 Bit) with PostgreSQL
Enterprise bundled (PostgreSQL support from Enterprise
DB(NICSI Empanelment) for five years)
4
4.
Windows Server standard 2012R2SNGL OLP NL 2Proc
8
5.
Windows Server CAL 2012 SNGL OLP NL DvcCAL
100
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 9
COMMERCIAL BID (Bid Particulars)
1 Tender Number: _________________________________________________________
2 Name of the Bidder _______________________________________________________
3 Full Address of the Bidder of the product(s) offered: _____________________________
4 Name of the actual signatory: _______________________________________________
5 Bidder’s proposal number and date: __________________________________________
Name and Address of the officer to whom all references shall be made regarding the tender
_________________________________________________________________________
_________________________________________________________________________
Telephone :
Fax :
E-mail :
(Bidder)
Signature --------------------Name -------------------Designation -------------------Company -------------------Date ----------------------------
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 10
COMMERCIAL BID LETTER
To
The Chief Manager,
National Centre for Earth Science Studies
P.B.No.7250, Akkulam
Thiruvananthapuram-695031, Kerala , India
Sir,
Sub: Your Tender No. ……………………………………
I/We the undersigned having read and examined in detail all the tender documents in respect of
“Supply, Installation & Commissioning of Server and Storage for the Modular Data Centre at
NCESS, do hereby offer you to supply the stores and services specified in the Tender
Document at the price here under quoted. We declare that our bid price is for the entire scope
of the work as specified therein and confirm that our tender prices and all inclusive.
1. Price and validity: All the prices in our tender are in accordance with the terms and
conditions as specified in the tender document. The prices and other terms and conditions
are valid for a period of 90 calendar days from the date of opening the tender and that we
shall remain bound by a communication of acceptance within that time
2. Earnest money deposit: We have remitted EMD of a sum of …………. (Rupees
…………….) in the specified account. The EMD is liable to be forfeited in accordance
with the provision of the contract.
3. Deviations: We declare that all services will be performed in accordance with the tender
document except for the variations and deviations all of which have been detailed out
exhaustively in our bid document, irrespective of whatever has been stated to the contrary
anywhere else in our bid.
4. Tender pricing: We further conform that the prices stated in our bid are in accordance with
your instruction to Bidders included in the tender document
5. Qualifying data: We confirm that having submitted the information required by you in your
instruction to bidders, In case the NCESS require any further information/clarification/
documentary proof in this regard before evaluation of our tender, we agree to furnish the
same to your satisfaction.
6. Bid price: We declare that our bid price is for the entire scope of the work as specified in
the tender document
7. Contract performance guarantee bond: We hereby declare that in case the contract is
awarded to us, we shall submit the contract performance guarantee bond In case we fail to
execute the agreement as aforesaid incorporating the terms and conditions governing the
contract, NCESS shall have power and authority to recover from us any loss or damages
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Request for proposal for setting up of the Modular Data Centre at NCESS
caused to NCESS by such breach as may be determined by NCESS, appropriating the
EMD deposited by us and if the EMD is found to be inadequate, the deficit amount may be
recovered from us and our properties movable and immovable.
We hereby declare that:
(a) our tender is made in good faith, without collusion or fraud and the information
contained in the tender is true to the best of our knowledge and belief. We understand
you are not bound to accept any proposal you receive.
(b) We/our principals are equipped with adequate manpower / machinery / technology for
providing the Hardware as per the parameters laid down in the Tender Document and
(c) we/our principals are also equipped with adequate maintenance and service facilities
within India for supporting the offered document.
8. We hereby offer to provide the Hardware at the prices and rates mentioned in the
Commercial Bid at Annexure 11.
9. We do hereby undertake, that, in the event of acceptance of our bid, the Hardware shall be
provided as stipulated in the schedule to the Bid document and that we shall perform all the
incidental services
10. We have carefully read and understood the terms and conditions of the tender and the
conditions of the Contract applicable to the tender and we do hereby undertake to provide
services as per these terms and conditions. The Commercial Deviations are only those
mentioned in (Annexure 7).
11. Certified that the tendered is a Company and the person signing the tender is the duly
constituted attorney.
12. We do hereby undertake, that, until a formal contract is prepared and executed, this bid,
together with your written acceptance thereof or placement of letter of intent awarding the
contract, shall constitute a binding contract between us.
Dated this___________ Day of_______________ 20__
Signature) (In the capacity of)
Duly authorized to sign the Tender Response for and on behalf of:
(Name and Address of Company) Seal/Stamp of bidder
Witness Signature:
Witness Name & Address
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 11: PRICE SCHEDULE
Summary of Project Costs
S.No. Project Expenditure Heads
1
Hardware
2
System Software Cost
3
Other Costs
4
Taxes and Levies
5
Other Costs
6
Total Cost
Split up of Project Cost
Item
Description(Manufacturer,
Model and Part No etc)
Cost in (INR)
Unit Price
(P)
Tax
(t)
Total
amount/unit
T=(P +t)
Total
Qty (Q)
Total
Amount
(P +t)*Q
Total Capital Cost of equipments
Note:



Specifications must be in compliance with the requirements as specified in the RFP
All the hardware quoted by the bidder must be certified to work in Linux.
The prices should be inclusive of 5 year comprehensive on-site Warranty for each of
the hardware item quoted
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 12
PERFORMANCE BANK GUARANTEE
(To be stamped in accordance with Stamp Act)
Bank Guarantee No.
Date:
To
The Chief Manager,
National Centre for Earth Science Studies
P.B.No.7250, Akkulam
Thiruvananthapuram-695011, Kerala , India
Whereas
M/s.
………………………,
having
its
registered
Office
at
…………………………………………………………………………………………..
(hereinafter
called
‘The
Contractor’) entered into an Agreement No. ………………………………….. dated ../../…. for the
supply, installation and commissioning of …………………… (hereinafter called ‘The Contract’)
with National Centre for Earth Science Studies, Akkulam, Thuruvikkal P.O,
Thiruvananthapuram, India (hereinafter called ‘The Purchaser’).
And whereas under the terms and conditions of the contract balance 10% payment
amounting to …………….. under the contract is to be made against a performance bond in the
form of a bank guarantee furnished by the contractor for a sum of ………… equivalent to 10%
(ten per cent) of the value of the contract towards the supply, installation and
commissioning of ……………………, its satisfactory performance and its warranty service, valid
for a period of one year from the date of installation.
Now we Bank of …………………………………… hereby agree and undertake to pay on demand and
without any demur to National Centre for Earth Science Studies, Akkulam, Thuruvikkal P.O,
Thiruvananthapuram, India on behalf of the contractor a sum not exceeding ……….. against
any loss or damage that may be suffered by the Purchaser by the reasons of unsatisfactory
performance of the said ……….. or non-adherence to the contractual obligations.
And we, Bank …………………………………………………………………….. hereby also agree that the
decision of the said Director, Purchase & stores as to whether the said ………… is giving
satisfactory performance or not and as to the amount of loss or damages suffered by the
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Request for proposal for setting up of the Modular Data Centre at NCESS
Purchaser on account of unsatisfactory performance of the said ………….. or non-adherence
to the contractual obligations shall be final and binding on us.
And we Bank ………………………………………………………………… hereby further agree that our
liability hereunder shall not be discharged by virtue of any agreement between the
purchaser & the contractor whether with or without knowledge and/or consent or by reason
of the Purchaser showing any indulgence or forebearence to the contractor whether as to
payment, time performance or any other matter whatsoever relating to the contract which
but for this provision would amount to discharge of the surety under the law.
Our guarantee shall remain in force until ………………. and unless a claim under the guarantee
is lodged with us all rights of the purchaser under the Guarantee shall be forfeited and we
shall be relieved and discharged from all our liabilities hereunder.
Our liability under this guarantee shall not be affected by any change in our constitution or
the constitution of the contractor.
This Guarantee shall be governed by the laws of India and only the courts of
Thiruvananthapuram, Kerala shall have exclusive jurisdiction in the adjudication of any dispute
which may arise hereunder.
Dated the ________________ day of _______ 20__
(Signature)
Bank Rubber Stamp
(Name)
Designation with bank Stamp
Plus Attorney as per Power of
Attorney No:
Dated:
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Request for proposal for setting up of the Modular Data Centre at NCESS
ANNEXURE 13
MANUFACTURER’S AUTHORIZATION FORM
Ref Tender no:
Dated: ____/____/______
Whereas____________________ (Name and Address of the Manufacturer) who are established and
manufacturers of (Name/description of the products), having production facilities at
_______________________(Address
of
factory)
do
hereby
authorize
M/s________________________________.(Name and Address of the Bidder) to submit a bid, and
subsequently negotiate and sign the Contract with you you for resale of the following Products
produced by us, for the quantities, specifications and delivery schedule against RFP No
_______________________ dated___________________.
Sl No
Item Description (Detailed Specification with part No# as per Tender)
Quantity
We hereby extend to you a full guarantee and warranty in accordance with following terms and
conditions with our own standard product warranty, and duly authorize the Supplier to act on our
behalf in fulfilling all warranty obligations with respect to the above-listed products offered for resale
by the Supplier.
We also certify that the Supplier is qualified by us to provide the training, maintenance, technical or
help desk support, new version upgrade as per the ToR of this RFP and/or other services related to the
above-listed Products.
Name:
(In the capacity of)
(Duly authorized to sign the authorization on and behalf of the
manufacturer)
Signature:
Dated this__________________ day of_______________20__
Note: This letter of authority must be on the letterhead of the concerned manufacturer and must be
signed by a competent person and having the power of attorney to bind the Manufacturer and,
must be included by the Bidder in its bid.
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Request for proposal for setting up of the Modular Data Centre at NCESS
SECTION VI
SCOPE OF WORK
6.1 Technical solution and requirement: This document describes in detail the
requirements, technical solution and specifications for various products needed for the
implementation of the Data Centre at NCESS. This calls for implementing virtualization
solution on higher–end servers, with 3 physical servers storage and back up. The
minimum specified scope of work that needs to be undertaken by the Bidder for
installation and maintenance of hardware components and accessories for data centre
project of NCESS and the work is to be performed as per the specifications and
conditions mentioned in different parts of this document. The work envisages the
following components:
(a) Supply, installation and Installation of hardware and software
(b) Installation of high availability cluster in the Geomatics Lab of the NCESS at
Thiruvananthapuram
(c) Implementation of Virtualisation using VMWare, VSphere and its configuration.
(d) Installation configuration and disk volumes created in SAN Installation
(e) Ensuring connectivity to the infrastructure in DC using redundant FC switches with
zero point of failure
(f) Cluster the servers and create Virtual Servers and install the off the shelf applications
(g) Documentation and Training
Schematic of the proposed solution is depicted below:
Fig. 1. Logical schematic of the proposed solution of hardware architecture
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Request for proposal for setting up of the Modular Data Centre at NCESS
The hardware and software items proposed in the tender document are indicative and the
Bidders can propose system with equivalent or higher configuration of industry standard
brands which will ensure hassle-free functioning of the Modular Data Centre.
6.2 Hardware and software requirements:
(a) The servers and data storage will be hosted at the Central Geomatics Lab of NCESS.
The Bidders should quote for only industry standard branded hardware and
accessories. A minimum generic system configuration has been provided here. The
Bidder can quote equivalent/higher configuration.
(b) The technical documentation involving detailed instruction for operation and
maintenance is to be delivered with every unit of the equipment supplied. The
language of the documentation shall be in English.
(c) The sets of documents and manuals, supplied and delivered by the proponent shall be
in reasonable detail and be current at the time of delivery; be in English language.
6.2.1 Integrated inbuilt Rack Infrastructure
Basic Hardware/Software requirement for the mini data Centre to be commissioned at NCESS
is as follows
Integrated inbuilt Rack Infrastructure:
Specification
composed of multiple active power and cooling distribution paths adhering to TIA 942 guidelines or
equivalent
42 U high-efficiency cooling management racks with provision for hot air and cold air separation
Cold air & Hot air containment
Provision to add an extra rack in future
Shall have redundant components, and is concurrently maintainable providing 99.982% availability.
include internal redundant power supply environmental controls (e.g., precision air conditioning, fire
suppression (as per NFPA guidelines), smoke detection, Water leak detection, motion sensor,
humidity sensor)security devices etc.
24 x 7 monitoring of cooling units from a central NOC and periodic reports on temperature and
humidity within the racks should be made available
Rack mount PDU of type IEC19/13, Each rack shall have two PDU’s
Protection from the transient over-voltages; Surge Current Capacity : 100 kA; Protection Level : < 1
kV; Response Time : < 0.5 nanoseconds; EMI/RFI Attenuation : 40 dB typical; Certification : UL
1449-3; shall be sized per IEEE Std C62.41-1991 and IEEE Std C62.45-1992; shall have a maximum
continuous operating voltage (MCOV) rating of minimum 320VRMS
Shall have redundant components and concurrently maintainable providing 99.982% availability
Key functionalities: Cold aisle & hot aisle, Fire rated cabinet, insulation, remote management and
single point of service.
Precision air conditioner with variable capacity digital scroll compressor, heater and humidifier
Fire suppression system as per NFPA guidelines
Should have provision to add an extra rack in future. It should be flexible, adaptable, controllable
infrastructure.
Integrated monitoring and control
Supplier should be produce MAF from OEM involved
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Request for proposal for setting up of the Modular Data Centre at NCESS
6.2.2 Rack server I
Specification
Dual CPU; 2.6Ghz with minimum 20 MB L3 Cache, 8.0GT/s QPI, 8 core processor
The system should be configured with minimum 192 GB Registered DDR-4 ECC Memory
operating at 2133 MT/s
24 DIMM Slots supporting DDR3 ECC, up to 1866 expandable up to 768GB
2x300 GB 15K RPM SAS hot plug hard drive for operating system,
Up to 16 x 2.5” HDD: SAS, SATA, nearline SAS SSD: SAS
(or) up to 8 x 3.5” HDD: SAS, SATA, nearline SAS SSD: SAS
6Gbps RAID Controller with 1GB NV cache support 0,1,5,6,10 support Online Capacity Expansion
and Online RAID Level Migration
One DVD-RW/CD-RW
Minimum 4 Nos of Gigabit Ethernet Ports
Minimum 2 No's of Single Port 8Gbps FC HBA
Minimum 6 x PCIe I/O Slots
The server should have Provision to hold dual embedded Hypervisors eg:-VMWARE with fail over
capability
Cluster support for OS level clustering
Remote Management:
Remote Management with Dedicated Management /Network Interface and option for minimum 12
GB SD for storing log files or other operating system information through Partioning;
The remote management port should support IPv4, IPv6, VLAN Tagging and shall support two
factor authentication
Systems Management
Monitoring of Servers; Update of System Software; Integration with OEM support to update the
Server Configurator, Remote Management Controller, RAID Controller, BIOS, NIC, and Power
Supply
High Availability: Redundant hot pluggable Power Supply as per OEM standard with redundant hot
pluggable fan; The power supplies for all equipment should be for Indian power specification of
voltage, frequency and phasing.
Redundant hot-plug power supply
Form Factor - Rack 2U
Rack Mount Kit - Rails
The system should be certified for:
VMware vSphere ESXi; Microsoft Windows Server 2012, includes Hyper-V; Red Hat Enterprise
Linux
Warranty 5 years with 24/7 support from OEM
Should include Device drivers for all devices with media.
Supplier should be produce MAF from OEM involved
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6.2.3 Server II:
Dual CPU; 1.9Ghzwith minimum 15MB L3 Cache, 6.4GT/s QPI, 6 core or equivalent
The system should be configured with minimum 8 GB Registered DDR-4 ECC Memory operating
at 2133MT/s expandable up to 384 GB
2x300 GB 15K RPM 6Gbps SAS Hot HDD
Up to 8 x 2.5” HDD: SAS, SATA, nearline SAS SSD: SAS
(or) up to 4 x 3.5” HDD: SAS, nearline SAS SSD: SAS
6Gbps RAID Controller with 1GB NV cache support 0,1,5,6,10support Online Capacity Expansion
and Online RAID Level Migration
One DVD-RW/CD-RW
Drive Bays : 8 x 2.5" SAS or better
Minimum 4 Nos of Gigabit Ethernet Ports
Minimum 2 No's of Single Port 8Gbps FC HBA
Minimum of 6 x PCIe I/O Slots
Remote Management:
Remote Management with Dedicated Management /Network Interface and option for minimum 12
GB SD for storing log files or other operating system information through Partioning;
The remote management port should support IPv4, IPv6, VLAN Tagging and shall support two
factor authentication
Systems Management
Monitoring of Servers; Update of System Software; Integration with OEM support to update the
Server Configurator, Remote Management Controller, RAID Controller, BIOS, NIC, and Power
Supply;
Redundant hot pluggable Power Supply as per OEM standard with redundant hot pluggable fan;
The power supplies for all equipment should be for Indian power specification of voltage, frequency
and phasing.
Form Factor - Rack 1U
Rack Mount Kit - Rails
The system should be certified for:
VMware vSphere ESXi; Microsoft Windows Server 2012, includes Hyper-V; Red Hat Enterprise
Linux
5 year On-Site warranty 24/7 online support from OEM
The system should be certified for:
VMware vSphere ESXi; Microsoft Windows Server 2012, includes Hyper-V; Red Hat Enterprise
Linux
Supplier should produce MAF from OEM involved
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6.2.4 San Storage
Storage plays a key role in the whole service oriented data centre. The whole storage will be
configured for 2 main areas: Data store for the Virtual Machines. Hosting the Database
needed for the application that will provide the data service to NCESS users.
Description
The Storage System should be a unified storage, support file and block protocols and should be
configured with dual redundant controllers. CPU should be based on Quad core processor. The
offered Storage should not be based on specialized operating system and should be based on general
purpose operating system on industry standard servers.
Array should support minimum 4x10 Gbps IP port per controller for iSCSI and NAS Connectivity.
The offered storage should also have 4 nos of 8G FC ports for block protocol.
The system should have a minimum of 48 GB of memory across dual controller. Array should
support cache destage to disk in order to avoid any data loss due to extended power outage. Array
should support mirroring of write operation across controller
System should support drive type of 15K RPM and 10K RPM SAS 6 Gbps, SSD and Near Line
SAS 7200 RPM drive. The single disk enclosure should be able to host different type of disk at any
point in time.
Protocol support: iSCSI, NFS (v2 and v3),CIFS (SMB1 and SMB2), ARP,NLM, RIP, SNMP,
NDMP, LDAP, SMTP and FC
The system should be configured with snapshot Features licenses, snapshot restore licenses for the
entire systems capacity
RAID controller should Support for RAID levels 5, 6 and 10
The bidder should also configure 10 TB useable in RAID 6 using 300/600 GB SAS 15K RPM
drives . The useable capacity should be exclusive from overheads of hot spares, Raid or any other
storage related space requirements. Array should be configured with minimum of 1 hot spare for
every 15 data disks.
The storage system shall have built-in support for de-duplication for removing redundant blocks and
compression for better storage efficiency and Thin Provisioning. The license for these features
should be provided.
The storage should support auto-tiering on all disk types by dynamically moving the hot data to high
performance disks and cold data to low speed disks.
Storage system should be configured in "No single point of failure architecture" and all the
components like controllers, fans, power supplies, front-end ports and back-end ports should be
redundant.
Storage system should support all industry leading operating systems like MS Windows
2003/2008,Windows Server 2012, RHEL, Oracle Linux, Unix, Microsoft Hyper-V, VMWare in
stand-alone and clustering environment
The storage should be configured with licenses for snapshots, thin provisioning and efficiency
features like de-duplication. The performance monitoring software should be configured
The offered storage should have capability to integrate with VMWare for simplified management
and improve performance using features like virtual storage integrator for vSphere and VAAI
(vMWARE vStorage API for Array Integration)
Support a browser based built in management. Should be able to support manual as well as
automated email to bidder support centre for proactive maintenance support. Storage browser based
management tools should able to manage multiple similar arrays at the same time from the single
interface.
The storage should provide minimum two number of 10/100/1000 Mbps Ethernet ports for
management
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Request for proposal for setting up of the Modular Data Centre at NCESS
Description
Entire system must be manageable from a web based single, secured interface without a separate
management device or server.
Management software should be supplied along with the storage array
Storage should be covered with 5 year onsite comprehensive warranty from OEM under 24x 7
support packages.
As per HAL IT security policy, if HDD of server fails under warranty period, bidder has to replace
the same free of cost. Further, faulty HDD will not be returned to the Bidder. Bidder not meeting
this parameter will be rejected.
Installation and commissioning: To be carried out by the Vendor based on the user requirement
Supplier should produce MAF from OEM involved
6.2.5 Specification - SAN Switch
Description
-
Dual FC SAN switches shall be configured with at least 8 active ports of 8 Gbps with scalability
to 24 ports and adequate number of LC-LC fiber cables should be configured..
Latency should be less than 1 Micro Second
Should deliver 8 Gbps Non-blocking architecture with 1:1 performance for up to 24 ports
The switch should be rack mountable
Switch shall have support for web based management and should also support CLI.
It shall support Dynamic Load Balancing & Dynamic Load Sharing of Traffic.
All FC ports shall have capability for auto-sensing, auto-negotiating and self-configuring type
Redundant power supplies and cooling fans
Necessary Cables for SAN connectivity to be supplied along with the SAN Switch Localized power
cord
Switch shall support In-Band Management over Fibre Channel.
5 years comprehensive Onsite warranty directly from OEM
6.2.8 Virtualization software
Requirement Specification
provide a Virtualization layer that sits directly on the bare metal server hardware with no
dependence on a general purpose OS for greater reliability and security
Able to boot from iSCSI, FCoE, and Fibre Channel SAN
Virtualization software shall have the capability to create Virtual servers with upto 64 processors in
virtual machines for all the guest operating system supported by the hypervisor
integrate with NAS, FC, FCoE and iSCSI SAN and infrastructure from leading bidders leveraging
high performance shared storage to centralize virtual machine file storage for greater manageability,
flexibility and availability
Allow heterogeneous support for guest Operating systems like Windows client, Windows Server,
Linux (at least Red Hat, SUSE, Ubuntu and CentOS, Solaris x86)
capability for creating virtual machine templates to provision new servers
allow taking point-in-time snapshots of the virtual machines to be able to revert back to an older
state if required
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Ability to thin provision disks to avoid allocating all storage space upfront. Full monitoring
capabilities and alerts to prevent from accidentally running out of physical storage space should be
there.
support connecting smart card readers to multiple virtual machines, which can then be used for
smart card authentication to virtual machines.
support live Virtual Machine migration with enhanced CPU compatibility and without the need for
shared storage option.
Able to dynamically allocate & balance computing capacity across collections of hardware
resources aggregated into one unified resource pool with optional control over movement of virtual
machines like restricting VMs to run on selected physical hosts.
Provide dynamic power management such that in case of during off peak hours not all servers are
required to be powered on due to less load it should place few servers in G2/S5 (Soft Off) power
state as per the Industry Standard Advanced Configuration and Power Interface (ACPI)
specifications to save power in an automated or manual or scheduled manner.
High Availability capabilities for the virtual machines in the sense if in case one server fails all the
Virtual machines running on that server shall be able to migrate to another physical server running
same virtualization software. The feature should be independent of Operating System Clustering and
should work with FC/ iSCSI SAN and NAS shared storage. This high availability feature should
also be extended to and aware of the applications running inside of the virtual machines.
Provision to provide zero downtime, zero data loss and continuous availability for the applications
running in virtual machines in the event of physical host failure, without the cost and complexity of
traditional hardware or software clustering solutions.
Support built-in storage multi-pathing
Abilities to offload specific storage operations to compliant storage hardware thereby performing
these operations faster and consuming less CPU, memory, and storage fabric bandwidth
Enhanced visibility into storage throughput and latency of hosts and virtual machines that can help
in troubleshooting storage performance issues.
Provide software FCoE adaptor that can work with a network adaptor that support partial FCoE
offload capabilities.
Allow configuring each virtual machine with one or more virtual NICs. Each of those network
interfaces can have its own IP address and even its own MAC address
NIC teaming for load sharing and redundancy.
Allow creating virtual switches that connect virtual machines
Support configurations of 802.1q VLANs which are compatible with standard VLAN
implementations from other bidders
allow dynamic adjustment of teaming algorithm so that the load is always balanced across a team of
physical network adapters
Continuously monitor utilization across virtual machines and should intelligently allocate available
resources
Allow redirection of virtual machine serial ports over a standard network link thereby enabling
solutions such as third-party virtual serial port concentrators for virtual machine serial console
management or monitoring
Allow RAM over-commitment that allows to configure virtual machine memory in such a way that
it safely exceeds the physical server memory.
Allow usage of Remote devices which allow Installation of software in a virtual machine running on
a server from the CD-ROM of a desktop
Provide support for Microsoft Cluster Services between virtual machines
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Solution to automate and simplify the task of managing hypervisor installation, configuration and
upgrade on multiple physical servers.
Allow virtual machines to directly access physical network and storage I/O devices enhancing CPU
efficiency in handling workloads that require constant and frequent access to I/O devices.
Provide Simple and cost effective backup and recovery for virtual machines which should allow
admins to back up virtual machine data to disk without the need of agents and this backup solution
should have built-in variable length de-duplication capability.
Provide in-built Replication capability which will enable efficient array-agnostic replication of
virtual machine data over the LAN or WAN. This Replication should simplify management
enabling replication at the virtual machine level and enabling RPOs as low as 15 minutes.
Provision to upgrade the Guest OS tools available with the hypervisor without need for any reboots.
In-built capability to be able to deliver a proven endpoint security solution to any workload with an
approach that is simplified, efficient, and cloud-aware. This security solution should enable 3rd
party endpoint security solutions to eliminate the agent footprint from the virtual machines, offload
intelligence to a security virtual appliance, and run scans with minimal impact.
Support hardware as well as non-hardware accelerated 3D graphics to run Basic 3D applications in
virtual machines.
Ability to set constraints that restrict placement of a virtual machine to a subset of hosts in a cluster
and to keep virtual machines paired or separated.
Allow dynamic adjustment of the teaming algorithm so that the load is always balanced across a
team of physical adapters on a Virtual Switch
Provide support for a single 62TB file
Provide a “Latency Sensitivity” setting in a VM that can be tuned to help reduce virtual machine
latency. When the Latency sensitivity is set to high the hypervisor will try to reduce latency in the
virtual machine by reserving memory, dedicating CPU cores and disabling network features that are
prone to high latency.
6.2.9
Software
Software
1
VMware vSphere 5 Enterprise Plus
As per
requirement
2
VMware vCenter Site Recovery Manager 5 Standard (25 VM Pack)
As per
requirement
3
RHEL 7.0 Advanced Server (64 Bit) with PostgreSQL Enterprise bundled
(PostgreSQL support from Enterprise DB(NICSI Empanelment) for five
years)
4
4
Windows Server standard 2012R2SNGL OLP NL 2Proc
8
5
Windows Server CAL 2012 SNGL OLP NL DvcCAL
200
6.2.10 15 KVA On-Line Double Conversion UPS System
Supply, install, test and commissioning of one number true online, double conversion, high
efficiency, high power factor Uninterruptible Power Systems (UPS) rated at 10 KVA with
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independent battery backup support for 10 minutes on full load. The backup batteries should
be supplied with the necessary arrangements to mount inside a cabinet.
Specification:









Widest input range.
Double conversion and IGBT technology.
Full IGBT Rectifier / Battery charger
IGBT based Inverter
Batteries to support 10 minutes full load backup.
Power distribution panels
Remote Emergency Power off
Facility for remote viewing
Parallel redundancy without extra hardware needed
1. Technical specification of 15KVA Modular UPS system
General Specifications
Capacity: 15 KVA
Topology: On line double conversion UPS (VFI-SS-111 classification as Defined by ENIEC62040-3 Standard) with Isolation Transformer at input. (External)
UPS Architecture: Modular based UPS using minimum two or more similar power modules
Standards: Safety: EN/IEC 62040-1
EMC: EN/IEC 62040-2
Input
Input Voltage: 400 VAC, 3 phase ± 15%
Input frequency: 50Hz, ± 5%
Input Total Harmonic Distortion (THDi): ≤ 3 % at rated load
Power factor: ≥0.99
Output
Output voltage: 400 VAC, 3 phase Or 230VAC Single phase.
Voltage variation: ± 1%
Frequency : 50Hz
Overload capability:
10 min : 125% load rate with no bypass intervention
60 sec : 150% load rate with no bypass intervention
Efficiency: > 94%
Crest factor: 3:1
Total harmonic distortion on nominal power :
< 3 % (Linear load)
< 5 % (Non Linear load)
Battery
Back backup time: Having 2 Battery set in parallel with minimum13000VAH (6500VAH
x2)for recommended for 20-30 min at 15KVA load.
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Battery cabinet : Battery shall be assembled in a cabinet and the cabinet shall be powder
coated .
Battery make: Amarraja/Panasonic/Numeric
General specification
Technology of rectifier and inverter
: IGBT
Emergency power off Contact
: Required
Working temperature range
: from 0°C to +40°C
Humidity range
: 20-90% non condensing
Protection degree
: IP21
Features
: Multiple configuration of (3/3, 3/1, 1/1)
Independent Phase Control / Management (Hardware / Software)
Local Display: The following parameter to be displayed in the front panel LCD display
1. Input & Output Voltage, Frequency, Current and PF
2. Output Power (W & VA), Frequency, PF
3. Battery voltage
Signals and alarm: The UPS must be equipped with a lighted operating status indicator a well
as with a buzzer able to immediately indicate the following operating conditions
1. Battery operation
2. Faulty Power module
3. Over load
4. Generic fault
Warranty 5 years from OEM
The UPS Manufacturer Company must have ISO9001 certification for development,
production, and services.
It should be able to configure as three independent phase management at site without
changing the cabinet.
Reference Standards:
The static un-interpretable power system must be designed and produced in compliance with
the following international standards:

EN/IEC 62040-1 “General and safety requirements for UPS used in operator access
areas"

EN/IEC 62040-2 “Electromagnetic compatibility requirements (EMC)”

EN/IEC 62040-3 “Performance requirements and test methods”
The UPS must have CE marking in accordance with European Directives 73/23, 93/68,
89/336, 92/31, 93/68.
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6.2.11
Tape Drive
Tape drive type LTO Ultrium 6
Physical capacity 2.5 TB native; 6.25 TB with 2.5:1 compression
Number of tape drives - 1
Number of tape cartridges - 1
Data transfer rate Up to 160 MBps native
Power requirements 100 – 240 V ac, 50 – 60 Hz auto-ranging
Backward read/write compatible with LTO Ultrium 5 media and read compatible with LTO
Ultrium 4 media
Support for Microsoft Windows 2000; Microsoft Windows Server 2003; Linux and Unix
Warranty five-year from OEM
6.2.12. Biometric based Access control
Specification
IP based Access Control System
based on Biometric Technology
allowing access to authorized personnel only
Individual access cards to all the authorised personnel.
The doors will be provided with additional Electromagnetic locks, and should operate on failsafe principle.
Configurable system for user defined access
Built-in Real Time Clock (RTC), calendar; complete Database stored locally and shall be capable of
operating offline on standalone mode
Record, report and archive each and every activity (permission granted and / or rejected) with log
formats
Fail safe operation in case of no-power condition and abnormal condition such as fire, theft, intrusion,
loss of access control, etc.
At the biometric reader, user presents the finger to the biometric reader which is unique to each
employee. The pattern is read and compared with stored data to grant / deny access.
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Agreement No. ................
Date:………………….
AGREEMENT FOR
ESTABLISHMENT OF MODULAR DATA CENTRE AT NCESS
Between
NATIONAL CENTRE FOR EARTH SCIENCE STUDIES
राष्ट्रीय पथ्
ृ वी ववज्ञान अध्ययन केंद्र
(Ministry of Earth Sciences, Govt. of India)
पथ्
ृ वी वज्ञान मंत्रालय (भारत सर्ककाार)
P.B. No. 7250, AKKULAM, THIRUVANANTHAPURAM-695 031, Kerala
पोस्ट बोर्कस 7250, तुरुववर्ककल पोस्ट, आर्ककुलम, ततरुवनंतपरु ाम 695 031, केरल
and
......................................................................
......................................................................
.......................................................................
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AGREEMENT
[to be executed on Rs.100 Kerala Stamp Paper (non-judicial) Agreement No.: 2010 (01)
This AGREEMENT for setting up of data Centre at NCESS is executed on this the
................................ day of two thousand ......................... BETWEEN the Director, National
Centre for Earth Science Studies (NCESS), an autonomous research and training organization
under Ministry of Earth Sciences, Govt. of India, P. B No.7250, Akkulam, Thuruvikkal PO,
Thiruvananthapuram – 695031, Kerala, India hereinafter referred to as “client” which
expression shall unless it is pregnant to the context or meaning thereof be deemed to mean
and include its successors and assigns of the FIRST PART
and M/s. _________________________ (name and address of the Bidder), represented by
.................................................... hereinafter referred to as “the bounden” with expression
shall unless it be pregnant to the context or meaning thereof be deemed to mean and include
its successors and assigns of the SECOND PART
WHEREAS in response to the Notification No ........................... dated ...................... the
bounden has submitted to NCESS a tender for setting up of a Modular data Centre at NCESS
subject to the terms and conditions contained in the said tender.
WHEREAS the bounden has also deposited with NCESS, a sum of Rs. .…............... as
earnest money for execution of an agreement undertaking the due fulfilment of the contract
WHEREAS the National Centre for Earth Science Studies has issued a purchase order vide
.............. for setting up of a Modular data Centre at NCESS
WHREAS the work has been entrusted to ....................................... to provide the service on
the terms and conditions set forth below:
NOW THEREFORE THESE PRESENTS WITNESS and it is hereby mutually agreed as
follows:
The following documents attached hereto shall be deemed to form an integral part of this
Agreement:
(a) The General Conditions of Agreement (GC)
(b) The Special Conditions of Agreement (SC)
(c) The tender Document (Technical) consisting of scope of work, description of
Services, Hardware and Software Specification, List of Deliverables and warranty
obligations
(d) Financial bid consisting of Summary and Breakdown of Cost
(e) The minutes of meeting / proceedings of the
(f) Clarifications issued on ........... after the pre-bid meeting
(g) The technical proposal submitted by .......... on ..................
(h) The financial proposal submitted by ........... on .................
(i) The minutes of meeting / proceedings of the Negotiation meeting held on ..........
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WITNESSETH
GENERAL CONDITIONS OF AGREEMENT (GC)
1.0
DEFINITIONS:
Unless the context otherwise requires, the following terms whenever used in this
Agreement have the following meanings:
Applicable Law shall mean any Act, notification, byelaw, rules and regulations,
directive, ordinance, order or instruction having the force of law enacted or issued by
the Government of India or State Government or regulatory authority or political subdivision of government agency.
NCESS stands for National Centre for Earth Science Studies, Ministry of Earth
Sciences, Govt. of India
......... stands for will provide the Services to NCESS under the Agreement.
Agreement means the Agreement signed by the Parties and all the attached documents
listed in its Section I above.
Client means the National Centre for Earth Science Studies
Firm means ......................................
Day means calendar day.
Effective date means the date on which this Agreement comes into force.
Government/GoI means the Government of India
Currency means Indian Rupees.
Party means NCESS or ........ as the case may be, and Parties means both of them.
Services means the work to be performed by ........ pursuant to this Agreement, as
detailed in the Scope of Work.
Third Party means any person or entity other than NCESS or .......
Location shall mean the location identified in the Office of NCESS, Thuruvickal P.O.,
Akkulam, Thiruvananthapuram – 695031, Kerala, India.
In writing means communicated in written form with proof of receipt.
Acceptance means the NCESS’s written certification that following installation, the
system(s)/software (or specific part thereof) has been tested and verified as complete
and/or fully operational, in accordance with the acceptance test defined in the
Acceptance Test Documents.
Acceptance Test Documents means a mutually agreed document which defines
procedures for testing the functioning of the hardware and peripherals, against
requirements laid down in the agreement.
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Authorized Representative shall mean any person/agency authorized by either of the
parties.
LOI means issuing of Letter of Intent which shall constitute the intention of the Client
to place the purchase order with the successful bidder.
OEM means Original Equipment Manufacturing company that is incorporated in India
or abroad
Rates/Prices means prices of supply of equipment and services quoted by the Bidder
in the Commercial Bid submitted by him and/or mentioned in the Agreement
RFP means the detailed notification seeking a set of solution(s), service(s), materials
and/or any combination of them
System shall refer to the hardware and software and infrastructure to be made
available at the location.
2.0
This Agreement can only be modified by a written agreement duly signed by persons
authorized to sign Agreement on behalf of the Customer and of FIRM, and variations
from, or addition to, the terms and conditions of this Agreement in any order or other
written notification from the Customer or FIRM shall be of no effect.
3.0
The Laws of the Republic of India shall govern this Agreement.
5.0
The firm shall perform the Scope of Work specified in the Tender Document
including System Integration, Warranty and Maintenance obligations under this
Agreement
6.0
The Customer and the Firm agree that the following terms and conditions shall apply
to the work of for setting up of a Modular data Centre at NCESS as per the details
provided in the Tender Document
7.0
Effective Date and period of This Agreement
This Agreement shall be effective from the date of signature by both parties to this
agreement. This agreement will remain in force till 5-year period with said scope of
work including the warranty has been completed in all respects.
8.0
Contract Performance Guarantee
Within 10 days after the receipt of notification of award of the Contract from the
NCESS the (Firm) in lieu of return of the bid security, shall furnish the Contract
Performance Guarantee to NCESS, which shall be equal to 10% of the total value of
the Contract and valid for a period of 5 years in accordance with the Terms &
Conditions of Contract.
9.0
Notice
9.1
At the respective addresses set forth above or such other addressed and to the attention
of such other person or persons as may hereafter be designated by like notice
hereunder, and any such notice sent by Speed Post/Registered Post shall be deemed to
have been served on the date when, in the ordinary course of post, it would have been
delivered at the address to which it was sent.
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9.2
Any notice, request or consent required or permitted to be given or made pursuant to
this Agreement shall be in writing in the English language and shall be given by
mailing the same by Speed Post, postage prepaid, In the case of NCESS to:
10.0
Headings
The headings shall not limit, alter or affect the meaning of this Agreement
11.0
Language
This Agreement shall be executed in English, which shall be the binding and
controlling language for all matters relating to the meaning or interpretation of this
Agreement.
12.0
Notices
12.1
At the respective addresses set forth below or such other addressed and to the attention
of such other person or persons as may hereafter be designated by like notice
hereunder, and any such notice sent by Registered Post shall be deemed to have been
served on the date when, in the ordinary course of post, it would have been delivered
at the address to which it was sent.
12.2
Unless otherwise provided in this Agreement, any notice, request or consent required
or permitted to be given or made pursuant to this Agreement shall be in writing in the
English language and shall be given by mailing the same by Speed Post, postage
prepaid, in the case of NCESS to
The Chief Manager
National Centre for Earth Science Studies,
P.B.No.7250, Thuruvikkal. P.O; Akkulam
Thiruvananthapuram-695 031, Kerala
And in the case of (Firm) to:
...........................................
...........................................
...........................................
A Party may change its address for notice hereunder by giving the other Party notice in
writing of such change to the address specified in the Agreement.
13.0
Fraud and Corruption
13.1
Definitions: It is NCESS’s policy to require that this Agreement observe the highest
standard of ethics during the selection and execution of such Agreements. In
pursuance of this policy, NCESS defines, for the purpose of this provision, the terms
set forth below as follows
a. Corrupt practice means the offering, receiving, or soliciting, directly or
indirectly, of anything of value to influence the action of a public official in the
selection process or execution of agreement;
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b. Fraudulent practice means a misrepresentation of facts in order to influence a
tendering process or the execution of a agreement detrimental to the interest of
NCESS/GoI and includes collusive practice among bidders (prior to or after bid
submission) designed to establish prices at artificial and non-competitive levels
and to deprive NCESS/GoI of the benefits of free and open competition.
c. Collusive practices mean a scheme or arrangement between two or more Total
Solution Providers with or without the knowledge of the client, designed to
establish prices at artificial, non-competitive levels;
d. Unfair trade practices means supply of services different from what is ordered on,
or change in the Scope of Work which was given by the NCESS/GoI.
e. Coercive practices means harming or threatening to harm, directly or indirectly,
persons or their property to influence their participation in a procurement process, or
affect the execution of a Agreement;
13.2
Measures to be taken
(a) NCESS may terminate the agreement if it determines at any time that
representatives of......... were engaged in corrupt, fraudulent, collusive or coercive
practices during the period of execution of that agreement, without ......... having
taken timely and appropriate action satisfactory to NCESS to remedy the situation;
(b) NCESS may also sanction against (Firm), including declaring (Firm) ineligible,
either indefinitely or for a stated period of time, to be awarded a agreement if it at
any time determines that (Firm) has, directly or through an agent, engaged in
corrupt, fraudulent, collusive or coercive practices in competing for, or in
executing, a NCESS-financed agreement;
14.0
Modifications or Variations
Any modification or variation of the terms and conditions of this Agreement,
including any modification or variation of the scope of the services, may only be made
by written agreement between the parties. However, each party shall give due
consideration to any proposals for modification or variation made by the other party.
15.0
Price and Payment Terms
15.1
The contract value which is Rs.________________ (Rupees in words
__________________) is inclusive of all costs, duties and levies. The contract value is
to be firm without any escalation till the period of the agreement including the
extended period of on mutual agreement.
15.2
The total payment due to consultant shall not exceed the Agreement Price which is an
fixed lump-sum covering all costs, including taxes as required to carry out the
Services
15.3
100% of the order value shall be paid to the bidder after delivery of all the items at
site, its installation, commissioning and acceptance by NCESS.
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15.4
Performance Security @10% of the order value should be submitted on agreement
signing through a Bank Guarantee, which should be valid for five years + 60 days
from the date of commissioning.
15.4
All payments shall be made in Indian Rupees and subjected to statutory tax deduction
at source as applicable/required at the prevailing tax rates.
15.5
For undertaking any additional services not mentioned in the ToR, ......... will be
suitably compensated on mutually agreed terms and conditions. For the purpose of
determining the remuneration due for additional services as may be agreed upon
mutually.
15.6
Payments will be made only against valid invoice to the account of consultant and the
payments would be made against the valid invoice within thirty (30) days, supported
by acceptance from NCESS
15.8
If the deliverables submitted by (Firm) are not acceptable to NCESS, reasons for such
non-acceptance should be recorded in writing and NCESS shall not release the
payment due to (Firm). This is without prejudicing NCESS’s right to levy any
liquidated damages under the clause 9. In such case, the payment will be released to
(Firm) only after it re-submits the deliverable and which is accepted by NCESS.
16.0
Force Majeure
16.1
Definition: For the purposes of this Agreement, Force Majeure means an event which
is beyond the reasonable control of a Party, is not foreseeable, is unavoidable and not
brought about by or at the instance of the Party claiming to be affected by such events
and which has caused the non-performance or delay in performance, and which makes
a Party’s performance of its obligations hereunder impossible or so impractical as
reasonably to be considered impossible in the circumstances, and includes, but is not
limited to, war, riots, civil disorder, earthquake, fire, explosion, storm, flood or other
extreme adverse weather conditions, strikes, lockouts or other industrial action (except
where such strikes, lockouts or other industrial action are within the power of the
Party invoking Force Majeure to prevent), confiscation or any other action by
Government agencies. In case of occurrence of the above mentioned cases, the
successful bidder’s right to an extension of the time limit for completion of the work
in above-mentioned cases is subject to the following procedures.
(a) That within 10 days after the occurrence of a case of Force Majeure but before the
expiry of the stipulated date of completion, the bidder must inform the NCESS in
writing about the occurrence of Force Majeure Condition and that the .........
considers himself entitled to an extension of the time limit.
(b) That the (Firm) produces evidence of the date of occurrence and the duration of
the force majeure in an adequate manner by means of documents drawn up by
responsible authorities.
(c) That the (Firm) proves that the said conditions have actually been interfered with
the carrying out of the agreement.
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(d) That the (Firm) proves that the delay occurred is not due to his own action or lack
of action.
16.2
Force Majeure shall not include the following
(a) Any event which is caused by the negligence or intentional action of the consultant
or by or of the consultants subcontractors or agents or employees,
(b) Any event which a diligent Party could reasonably have been expected both to
take into account at the time of the conclusion of this Agreement, and avoid or
overcome in the carrying out of its obligations hereunder.
(c) Insufficiency of funds or inability to make any payment required hereunder.
(d) Apart from the extension of the time limit, force majeure does not entitle the
successful bidder to any relaxation or to any compensation of damage or loss
suffered.
16.3
Breach of Agreement
The failure of a Party to fulfill any of its obligations under the Agreement shall not be
considered to be a breach of, or default under, this agreement insofar as such inability
arises from an event of Force Majeure, provided that the Party affected by such an
event (a) has taken all reasonable precautions, due care and reasonable alternative
measures in order to carry out the terms and conditions of this Agreement, and (b) has
informed the other Party as soon as possible about the occurrence of such an event as
soon as possible and in any case not later than 14 days.
16.4
Measures to be taken
(a) A Party affected by an event of Force Majeure shall continue to perform its
obligations under the Agreement as far as is reasonably practical, and shall take all
reasonable measures to minimize the consequences of any event of Force Majeure.
(b) A Party affected by an event of Force Majeure shall notify the other Party of such
event as soon as possible, and in any case not later than fourteen (14) days
following the occurrence of such event, providing evidence of the nature and cause
of such event, and shall similarly give written notice of the restoration of normal
conditions and restart the work within a week of restoration of the conditions.
(c) Any period within which a Party shall, pursuant to this Agreement, complete any
action or task, shall be extended for a period equal to the time during which such
Party was unable to perform such action as a result of Force Majeure.
(d) During the period of their inability to perform the Services as a result of an event
of Force Majeure, (Firm) upon instructions by NCESS, shall either (i) demobilize,;
or (ii) continue with the Services to the extent possible, in which case (Firm) shall
be paid for the performance only.
(e) In the case of disagreement between the Parties as to the existence or extent of
Force Majeure, the matter shall be settled according to Clause 8.2 of the
agreement.
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18.5
Extension of Time
Any period within which a Party shall, pursuant to this Agreement, complete any
action or task, shall be extended for a period equal to the time during which such Party
was unable to perform such action as a result of Force Majeure. A party failing to its
obligations to inform compliance with the procedure prescribed in clause 2.6.3 shall
not invoke a force majeure exemption.
18.6
Payments
(a) During the period of their inability to perform the Services as a result of an event
of Force Majeure, (Firm) shall be paid under the terms of this Agreement.
(b) For the performance in force majeure event shall not give rise to a claim for
damages. The client shall only be liable to the consultant for such part of
performance before the force majeure event arose. Any prepaid amount shall be
refunded to the client.
19.0
Settlement of Disputes
19.1
Amicable Settlement
Performance of the agreement is governed by the terms & conditions of the
agreement. The Parties agree that the avoidance or early resolution of disputes is
crucial for a smooth execution of the Agreement and the success of the assignment.
The Parties shall use their best efforts to settle amicably all disputes arising out of or
in connection with this Agreement or its interpretation.
In case of dispute arises between the parties regarding any matter under the agreement,
either Party of the agreement may send a written Notice of Dispute to the other party.
The Party receiving the Notice of Dispute will consider the Notice and respond to it in
writing within 30 days after receipt. If that party fails to respond within 30 days, or the
dispute cannot be amicably settled within 60 days following the response of that party,
clause 8.2 shall become applicable.
19.2
Arbitration
(a) Both Customer and FIRM consent to the application of the laws of India to
govern, interpret, and enforce all of Customer’s and FIRM’s rights, duties and
obligations arising from, or relating in any manner to, the subject matter of this
Agreement, without regard to conflict of law principles. The courts of law at
Thiruvananthapuram shall have the exclusive jurisdiction for matters relating to
this Agreement.
(b) Disputes arising out of or in connection with this Agreement shall be finally
settled by arbitration which shall be held in Thiruvananthapuram, India in
accordance with the laws of India. The arbitration award shall be final and binding
for the parties without appeal and shall be in writing and set forth the findings of
fact and the conclusions of law.
(c) The arbitration proceedings and that of all documents and communications
between the parties shall be English.
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(d) The decision of the majority of arbitrators shall be final and binding upon both
parties. The expenses of the arbitrators as determined by the arbitrators shall be
shared equally by NCESS and (Firm). However, the expenses incurred by each party
in connection with the preparation, presentation shall be borne by the party
themselves. All arbitration awards shall be in writing and shall state the reasons for
the award.
20.0
Liquidated Damages:
If setting up Modular Data Centre is delayed beyond the stipulated time limit, (i.e. 3
months), penalty will be levied by NCESS on the successful bidder. The penalties
applicable are as follows:
(a) In case of delay beyond 1 week based on reasons solely attributable to the bidder,
0.25% of total value of the contract will be charged as penalty.
(b) In case of delay beyond 2 weeks,.50% of total value of the contract will be
charged as penalty.
(c) In case of delay beyond 3rd week and beyond, 1% of total value of the contract
will be charged as penalty.
(d) If any delay exceeds more than 4 weeks, NCESS reserves the right to cancel the
order without giving any notice. In such case the bidder shall forfeit the
performance warranty
(a) In case of default on the part of (Firm) to comply with any terms and conditions of
the Agreement the (Firm) may forfeit the Security Deposit.
21.0
Installation:
(a) The Supplier is responsible for all unpacking, assemblies, wiring, installations,
cabling between hardware and connecting to power supplies. The Supplier will test
all hardware operations and accomplish all judgments necessary for successful and
continuous operation of the hardware.
(b) The client agrees to permit the firm access to its premises to execute the
installation and other obligations as part of the agreement.
(c) This testing / inspection shall be performed at the Delivery site and the NCESS
shall inspect the goods against make & models ordered, any physical damage on
delivery. The NCESS shall reject the items, which are not delivered as per the
agreement or any subsequent modifications to the agreement.
(d) In consultation with NCESS, the Firm shall prepare an acceptance test plan and
demonstrate the functionality of the system. On approval of the Acceptance Test
Plan by NCESS, it shall be binding on the Firm to provide all the technical
assistance needed to perform Acceptance Test.
(e) If any Item or any part thereof, before it is taken over is found to be defective or
fails to fulfil the requirements of the agreement, the NCESS shall serve a notice
(firm) for setting forth details of such defects or failure. (Firm) shall replace the
defective materials so as to make it comply with the requirements of the ToR
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forthwith. The replacements shall be made free of all charges by the (firm). Should
(firm) fail to do so within a specified time frame, NCESS reserves the discretion to
reject and replace at the cost of the (firm) the whole or any portion of the items as
the case may be, and that is defective or fails to fulfill the requirements of the
agreement. The cost of any such replacement made by the NCESS shall be
deducted from the amount payable to the (firm)
22.0
Training:
For each hardware and software component installed, the Supplier is required to train
the designated technical and end-user personnel so as to to enable them to effectively
operate the total system independently.
23.0
Maintenance and Warranty
23.1
The Supplier further warrants that all Goods supplied under this Contract shall have
no defect arising from design, materials or workmanship (except when the design
and/or material is required by the Purchaser’s Specifications) or from any act or
omission of the Supplier, that may develop under normal use of supplied Goods in the
conditions prevailing in the country.
23.2
The (firm) undertakes to provide Warranty and Maintenance services direct from
OEM at the location for a period of five years from the date of successful system
installation.
23.3
The Supplier warrant that the Goods supplied under the contract are new, unused, of
the most recent or current models and that incorporate all recent improvements in
design and materials unless provided otherwise in the Contract.
23.4
The Supplier will accomplish preventive and breakdown maintenance activities to
ensure that all hardware function without defect or interruption for at least 98%
uptime for 24 hours a day, 7 days a week of operation of the machine worked on a
quarterly basis.
23.5
Warranty/ annual Maintenance contract is comprehensive inclusive of operating
system support on all the systems supplied and installed under this agreement. Any
problem related with OS maintenance, reloading of OS with all device drivers, OS
upgrade, device drivers, System configuration (if required) shall be attended &
rectified by the supplier. All required device driver support should be provided by the
supplier.
23.5
The warranty shall remain valid for 60 months after the Goods have been delivered,
commissioned and accepted at the final destination indicated in the Contract.
23.6
Free maintenance services shall be provided by the Supplier during the period of
warranty (5 years). After warranty period, for next three years, annual maintenance
and repairs of the entire system including supply of spares etc. will be done by the
Supplier. After the period of warranty (after warranty period of 5 years) the annual
maintenance and repair cost for further 3 years shall be paid in equal quarterly
instalments at the end of each quarter from date of completion of warranty.
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23.7
The Purchaser shall promptly notify the Supplier by email or through the help desk
any claims arising under this warranty. Upon receipt of such notice, the Supplier shall,
within the period of 24 hours, repair or replace the defective Goods or parts thereof,
free of cost at the ultimate destination.
23.8
If the Supplier, having been notified, fails to remedy the defect(s) within 72 hours, the
Purchaser may proceed to take such remedial action as may be necessary, at the
Supplier’s risk and expenses and without prejudice to any other rights which the
Purchaser may have against the Supplier under contract.
23.9
In case equipment, peripheral or components (such as CPU, monitors, printers etc. are
taken away for repairs, the (firm) shall provide a similar standby equipment so that the
equipments can be put to use in the absence of the originals/replacements without
disrupting the regular work of the respective office.
23.9
Failure to arrange for the immediate repair/replacement will be liable for a penalty of
Rs. 1000/ day per item. The amount of penalty will be recovered from the
Performance Security guarantee during warranty period. During annual maintenance
contract period, the penalty of Rs. 1000/ item per day will be recovered from the
amount of annual maintenance charges.
24.
Entire Understanding
This Agreement together with the applicable Schedules, Appendix and Exhibits hereto
and executed by the parties hereto constitutes the entire understanding between the
parties hereto with respect to the subject matter hereto and supersedes and cancels all
previous negotiations thereof.
25.
Other Terms and Conditions
NCESS and (firm) acknowledge that they have read this Agreement, understood it and
agree to be bound by its terms and conditions. The parties agree that this Agreement,
together with any other applicable Agreements, certifications, amendments and
supplements and any exhibits or attachments thereto, referencing this Agreement or
expressly made a part hereof that are duly signed by the parties, supersede all
proposals or prior Agreements, oral or written and all other communications between
the parties relating to the subject matter of this Agreement.
NCESS acknowledges that (firm) provides consulting, implementation and
development services to other Employers/customers and agrees that nothing in this
Agreement shall be deemed or construed to prevent (firm) from conducting such
business or to develop, use and distribute works that perform functions the same as or
similar to the deliverables or work products either for itself or for its other Employers
subject to (firm) maintaining confidentiality of NCESS confidential information.
The Laws of the Republic of India shall govern this Agreement.
Supplemental agreements, amendments, terminations etc, any additions, supplements,
alterations, amendments etc. to the agreement shall be made as mutually agreed upon.
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The Director NCESS reserves the right to choose, accept or reject any or all requests /
offers, in full or part, at any stage, reduce or increase the quantity without assigning
any reasons thereof.
for and on behalf of the client and the bounden have hereunto set their hands, the day
and year shown against respective signatures
IN WITNESS WHEREOF, the Parties to this Agreement viz., the consultant and the client
have been this agreement respectively on day and year first above written.
For and on behalf of NCESS
In the presence of witnesses:
For and on behalf of (Firm)
In the presence of witnesses:
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