1. automotive and vehicles
2. cars

End-of-Contract Support
Avoiding
Avoiding the hidden extras
Your current leasing deal
may look good upfront
But what about when you come
to hand the car back?
Are you paying
significantly high recharges?
Some companies see back-end
charges as a source of profit
Do you get caught out with hidden fees?
Hidden fees and penalties can vastly increase the
overall cost of leasing a vehicle
Do you receive free advice and help
during In-Life as well as End-of-Contract?
Charity Fleetcare do more than any other leasing
company to help you avoid these charges
EOC made
Facts
aboutclearer
EOC with
made
clearer
with Circle
Charity
Fleetcare
In an industry where hidden charges
and unclear rules on acceptable
fair wear and tear can significantly
increase your whole life costs, we
think our way of doing things is
clearly better.
We
We estimate
estimate that
that dubious
dubious end-ofend-ofcontract charges are costing UK
charities thousands
of pounds
bodyshops
thousands
of pounds
every week.
Unlike
Unlike some
some suppliers
suppliers our
our business
business
model is based on this simple
promise: we look to make our money
by charging
charging aa commercial
commercial monthly
monthly
by
rental and do not look to profit by
rental
and
do not look
to profit
making
excessive
charges
for by
making
excessive
charges
for
damages at the end of our contracts.
damages at the end of our contracts.
At Circle
CharityLeasing,
Fleetcare,
to keep
wewe
likelike
to keep
things up front when it comes to
back-end charges. We’ve always
based our business on transparent,
honest dealings with our customers
and nowhere is this more important to
us than at end-of-contract.
Quite
Quite simply,
simply, ifif you
you return
return your
your
vehicles
on
time,
free
vehicles on time, free from
from any
any
damage
damage within
within fair
fair wear
wear and
and tear,
tear,
with no items missing, within contract
mileage and serviced up to date (if
required), you’ll have nothing more to
pay.
3 3
A different approach
that’s fairer to
to everyone
everyone
Our
Our Fleet
Fleet Services
Services Department
Department will
will
provide you
you with
with help
help and
and support
support
provide
throughout the
the life
life of
of the
the contract
contract
throughout
helping you
you to:
to:
helping
The guide contains a wealth of tips
and information to help you prepare
vehicles for collection. Here are a few
examples:
examples:
•• Minimise any staff
courtesy
car car
downtime
Rear parcel
parcel shelves
shelves are
are often
often left
left
• Rear
out of
of the
the vehicle
vehicle prior
prior to
to return
return
out
and
and can
can be
be expensive
expensive to
to replace.
replace.
• Ensure savings of indirect costs
• Ensure savings of indirect costs
associated with
with downtime
downtime
associated
• Maximise revenue and utilisation of
• Maximise
your fleet revenue and utilisation of
your fleet
Industry-leading fair wear
Industry-leading
and
tear guide fair wear
and tear guide
Our ‘Fair Play’ fair wear and tear
Our ‘Fair
Play’used
fair wear
and
guide
is now
across
thetear
guide
is
now
used
across
the
leasing industry to define acceptable
leasing
industry
to
define
acceptable
standards for cars being returned
standards
for cars
being
returned
from
a 12-month
lease.
It clearly
from a 12-month lease. It clearly
outlines what condition our cars
outlines what condition our cars
should
should be
be in
in to
to avoid
avoid any
any charges
charges
for
for repair
repair or
or missing
missing items
items at
at end-ofend-ofcontract.
contract.
In addition, to help customers
In addition, to help customers
prepare their cars for return, it also
prepare their cars for return, it also
highlights
highlights the
the most
most common
common things
things
that
are
overlooked
that are overlooked and
and provides
provides
information
information on
on how
how to
to put
put them
them right
right
or
or avoid
avoid them
them in
in the
the first
first place.
place. We
We
even
even provide
provide aa free
free magnet
magnet kit
kit to
to
help you
you identify
identify the
the size
size of
of scratches
scratches
help
and dents
dents to
to ascertain
ascertain whether
whether they
they
and
need to
to be
be repaired
repaired or
or not.
not.
need
4 4
As service
service books
books need
need to
to be
be
•• As
returned,
it
makes
sense
to
keep
returned, it makes sense to keep
them
in
a
safe
place
away
from
the
them in a safe place away from the
car, but
but don’t
don’t forget
forget to
to pop
pop them
them
car,
back in
in the
the car
car prior
prior to
to collection
collection
back
and
and ensure
ensure the
the books
books are
are stamped
stamped
ifif they
they have
have been
been serviced.
serviced.
Spare keys
keys often
often go
go missing.
missing. Keep
Keep
•• Spare
one in
in aa safe
safe place
place and
and issue
issue the
the
one
other to
to the
the driver.
driver.
other
3
END OF
Missing
1 Keys
Whatʼs requ
iredC
All keys
must be
tagged and
collected
with
2 Tax discs
The curre
5 Service
t
6 Whee
l trims
8 Rear
parce
l shelves
l
10 Tools
11 Aeria
ls
12 Fuel
caps
InteriorW
le when
1 Seats
2 Carpets
3 Boot
mat
books
Bodywo
rkW
Should be
in place
ge
Should be
Should be
Must be
heavy stains
rs
END OF
Tea
de to FairWear &
A
guide to Fair
A gui
tt
flee
carflee
rtes
rtesyycar
*Thisr
cou
chec
r cou
klist can
you
on you
damage
5
6
7
8
9
8
ded from
www.circ
lelea
be in place
ct
hecked
, undam
aged and
hes up to
All must
or crack
s
be remov
ed includ
apprais
CONTRA
al tips
CT CHE
CKLIST
undistorted
diameter
25mm are
are
acceptable
ing adhes
ive etc.
We encou
rage our
own pre-co
customers
help you llection inspections.to carry out their
identif
The
y any
aim is to
- so you
10 tips for
can avoid faults that need
carrying
rectifying
recharges.
out a succe
ssful end
If possible,
of contr
act appra
plenty of do your appraisal
isal.
time to rectify
a week or
two before
any faults
the vehic
or missin
Be as objec
le collec
g items.
tive as possi
tion date,
giving you
ble. Make
sure the
Wash the
light is good
vehicle (and
so you don’t
allow it to
dry) before
miss any
Check each
defects.
appraising
panel carefu
it.
lly, includ
ing the roof,
bonnet and
for scratc
boot/hatchb
hes, dents
ack.
and gouge
s.
Clean and
valet the
interior.
Check interio
r for tears,
burns, heavy
Inspect
stains
or wear.
all contro
ls, includ
ing audio
Use the
equipment,
end of contra
for dama
ge.
ct check
list to ensur
Remember
e you don’t
to remov
forget anyth
e any decal
ing.
s - they could
be inadv
ertently hiding
damage.
2
3
4
hecked
rns
maged
items or
end of contra
1
and unda
downloa
Vehicle
could avoid
s
light scratc
No holes
ecals
r r
Wear & Tea
be freely
car - you
prior to return
or crack
Singular
minor dents
acceptable
only up to
10mm
Singular
es
8 Stickers/d
Top 10
Here are
and burns
courtesy
iredC
repaired
5 Dents
6 Scrat
ches
7 Lamp
s/lens
le
snagging,
Must all
4 Door
mirro
on the vehic
damage/bu
No chips
3 Mould
ings
iredC
free from
free from
in place
, missing
Should be
2 Windscree
ns
hatʼs requ
No holes
for your
hatʼs requ
1 Body
dama
Must be
complete
and in the
cartridge.
car with
an unuse
d
Should be
in the corre
ct place
in good
condition
Must be
in
tread depthplace and fully servic
. Nb: some
eable with
to stand
spare whee
requi
ard road
ls are a differered
wheels.
If you have
had a punc nt size
the spare
wheel return
ture,
ed to its
usual place
All tools
should be
.
present
and in place
Fair Play
4 Service
recharges
are incurr
recharges
ed.
altogether. Use it as a check
list
hecked
tax disc
should be
in the winds
These must
creen
be comp
lete and
in the glove
Must be
box
stamped
and
manufactur
er’s servic up to date in accor
e intervals
dance with
and in the
Must be
completed
glovebox
and in the
glovebox*
s
books
check shee
9 Spare
whee
the vehic
nt, valid
3 Book
pack
4 Service
CONTRA
CT CHEC
KLIST
items
sing.com
10
9
Online tools and videos
to help you save money
Our online area contains expert advice
and tutorials to help get your cars
in an acceptable condition before
their collection date. We have created
and shared our knowledge for the
betterment of our customers as part
of our whole life service during your
contract.
We want to ensure that when it’s time
to return the vehicles, there should be
no unexpected charges to deal with,
making your defleeting experience as
hassle-free as possible. This way you are
much more likely to replace your vehicles
with us!
Common areas of concern:
Outside the vehicle: watch out for
corner bumper scuffs and hidden dents
and scratches that may appear after
removing decals from door panels.
Inside the vehicle: watch out for
cigarette burns on seats and/or carpets
and any missing items such as parcel
shelves and book packs.
Watch the video at
www.charityfleetcare.org
We have produced our very own video
to help you inspect and manage your
fleet during the end-of-contract process.
Watch our Fleet Services Manager,
Danny Harris, show you how to correctly
use our Fair Play guide while inspecting
your vehicles in order to avoid any
recharges. Throughout the video you’ll
pick up lots of useful hints and tips with
Danny pointing out vital areas of the
vehicle that may need attention before
the collection date.
5
Cutting edge collection
and inspection
Our dedicated
collection agents
For over 10 years, Charity Fleetcare
operations has trusted J & P Vehicle
Deliveries to collect and inspect our
leased vehicles.
Providing one of the most modern
and efficient transportation services
available within the market, they’re
a family-run business who go further
than many car transportation agents
to ensure prompt, efficient service
anywhere in the UK.
Their trained drivers also carry out a
thorough assessment of a vehicle on
collection, using the latest technology
to give Charity Fleetcare an instant
evaluation of each vehicle - in many
cases, before it has left your premises.
This fast process brings inspection into
the 21st century, using digital notepads
that allow us to instantly share with you
their independent appraisal and update
you with any issues at end-of-contract.
Unlike other agents our Inspection
Agents are not incentivised to find
damage on your vehicles.
J&P’s honest, professional and friendly
approach ensures they deliver an
excellent service to all our customers,
and has helped them grow alongside
Charity Fleetcare
6
Fast working technology
Working in partnership with one of
the UK’s leading providers of Digital
Technology we have developed and
utilise a unique digital solution for
end-of-contract appraisal and analysis,
allowing us the opportunity to respond
to any issues in a prompt and efficient
manner and reducing queries to an
absolute minimum.
The use of visual inspection combined
with the latest light pen technology
enables the team to quickly assess
vehicles at your premises at the point
of collection and inform you of any
problems. The information is sent to us
electronically and we will let you know if
anything needs attention.
And remember, if there are any items
identified by the collection agent that
you can fix quickly, perhaps whilst
the truck is being loaded, take the
opportunity there and then, as once
again, this can save you money.
How does your
current lease company
compare?
Take a few moments to think about what you are paying
per month for your fleet. Then consider the non-budgeted
charges that may apply when you return your vehicles.
If it’s buried away in the contract small print, there could
be a surprise waiting for you at end-of-lease.
We may not offer the lowest lease rates per month,
but our non-profit transparent approach can
save you money when it comes to the
total cost of leasing a vehicle.
Our promise:
Is to work with you to control
your end-of-contract
return standards.
If you need to discuss anything about our end-of-contract
procedures and how we will work with you to minimise
your end-of-contract recharges, please contact our Fleet
Services Team for free advice on 0800 0149797
7
Charity Fleetcare
The Barracks, 400 Bolton Road,
Bury, BL8 2DA
Telephone: 0800 014 9797
Fax: 0800 505 3744
[email protected]
www.charityfleetcare.org