DATASHEET
VOICE SERVICES
LINES AND CALLS | ISDN30 | BUSINESS NUMBERS | INBOUND SOLUTIONS | CALL MANAGEMENT
Call
Management
Portal
Innovative call features
for your communications
Increase your capacity to field and manage calls with the feature-rich
Inbound Solutions of Call Management Portal. Cost-effective, scalable
and with a host of options that can be tailored to suit any size of
business. Intuitive and easy to use, the market-leading solutions from
Call Management Portal offer limitless scope for growth
Ideal for
Businesses with high call volumes
From small businesses to major corporations
Companies looking to streamline/manage call costs
Companies looking to enhance the caller experience
0808 301 5273 | [email protected]
Why us?
• Tailored, best solution
for your business
• 24/7, 365 days at your service
• 20 years of experience and
expertise in providing
communication consultancy
service
• 4 hours response service
level agreement
Award Winning Business
• Never beaten on price guarantee
SWITCH & SAVE | www.chesstelecom.com | [email protected] | 0808 301 5273
DATASHEET
VOICE SERVICES
LINES AND CALLS | ISDN30 | BUSINESS NUMBERS | INBOUND SOLUTIONS | CALL MANAGEMENT
Very polite
and helpful
Company
Integral Print Services
Industry-unique ‘Number Manager App’
Multi Device
Number Manager app is the market-leading portal for call
management.
Number Manager is all about ease of use and control at your
fingertips. It is deliverable across all devices, from Android
to iOS, as well as any PC or tablet.
With just a few clicks, you’re in total control of your business
numbers and can manage how your calls are handled.
Instant measurable reporting
Our touch-of-a-button call reports can provide instant and
valuable information about the calls you receive.
Complex needs, simple solutions
There is no need for up-front investment in either equipment
or infrastructure. There are none of the overheads usually
associated with power provision, storage or maintenance of
our Inbound Solutions.
Receive real time info and live call reports - monitor and
react as needed.
SWITCH & SAVE | www.chesstelecom.com | [email protected] | 0808 301 5273
DATASHEET
VOICE SERVICES
LINES AND CALLS | ISDN30 | BUSINESS NUMBERS | INBOUND SOLUTIONS | CALL MANAGEMENT
Excellent customer
service going that
extra mile
Company
Sustain It Solutions Limited
Immediate set-up
All your online data feeds directly into
Number Manager - so you can instantly
use it to maximise business potential!
National or Local Presence
Tailor your business presence with
selected numbers to suit your brand
Intelligent call management
With our divert/no answer / failover
options you will never miss a call - and
immediate email notifications are sent
our if ever you do. We can also limit
calls to your specification so you always
have lines aavailable for outbound
Intelligent call distribution
Call Management Portal distribute calls
across teams and sites as per your
design to ensure seamless customer
service. No one gets uneven call levels
and customer waiting time is
significantly reduced
Caller Priortiy
Disaster recovery
Call Queues
High levels of interaction
Maximise value by directing your
priority customers to your ‘premier’
teams, or save crucial time by blacklisting troublesome customers
Personalise queue messages with
comfort messages and advertising maintain constant customer contact
Call Location
Empower your business decisions with
the targeted ability to see when and
where your calls are coming from
Call Recording
Retain for up to 7 years recordings
of your calls; ideal for training,
compliance or audit trail purposes
Call Queue
In the event of an emergency, Disaster
Recovery can be used to divert all calls
to an alternative line, quickly and easily
either online or through remote dial
Provide pre-connection greeting and
present callers with integrated menu
options; balance inboud calls and
callers get to speak to the right person
each time, helping you deliver great
service befitting of your brand
Agent Ready
Create a manageable small call centre
environment within teams; empower
agents to set up when and where their
calls are sent and provide them with the
ability to login and out of priority ring
groups as they see fit
With Call Queue you can retain your
callers and reduce their frustration
when lines are busy
Award Winning Business
SWITCH & SAVE | www.chesstelecom.com | [email protected] | 0808 301 5273