DATASHEET VOICE SERVICES LINES AND CALLS | ISDN30 | BUSINESS NUMBERS | INBOUND SOLUTIONS | CALL MANAGEMENT Call Management Portal Innovative call features for your communications Increase your capacity to field and manage calls with the feature-rich Inbound Solutions of Call Management Portal. Cost-effective, scalable and with a host of options that can be tailored to suit any size of business. Intuitive and easy to use, the market-leading solutions from Call Management Portal offer limitless scope for growth Ideal for Businesses with high call volumes From small businesses to major corporations Companies looking to streamline/manage call costs Companies looking to enhance the caller experience 0808 301 5273 | [email protected] Why us? • Tailored, best solution for your business • 24/7, 365 days at your service • 20 years of experience and expertise in providing communication consultancy service • 4 hours response service level agreement Award Winning Business • Never beaten on price guarantee SWITCH & SAVE | www.chesstelecom.com | [email protected] | 0808 301 5273 DATASHEET VOICE SERVICES LINES AND CALLS | ISDN30 | BUSINESS NUMBERS | INBOUND SOLUTIONS | CALL MANAGEMENT Very polite and helpful Company Integral Print Services Industry-unique ‘Number Manager App’ Multi Device Number Manager app is the market-leading portal for call management. Number Manager is all about ease of use and control at your fingertips. It is deliverable across all devices, from Android to iOS, as well as any PC or tablet. With just a few clicks, you’re in total control of your business numbers and can manage how your calls are handled. Instant measurable reporting Our touch-of-a-button call reports can provide instant and valuable information about the calls you receive. Complex needs, simple solutions There is no need for up-front investment in either equipment or infrastructure. There are none of the overheads usually associated with power provision, storage or maintenance of our Inbound Solutions. Receive real time info and live call reports - monitor and react as needed. SWITCH & SAVE | www.chesstelecom.com | [email protected] | 0808 301 5273 DATASHEET VOICE SERVICES LINES AND CALLS | ISDN30 | BUSINESS NUMBERS | INBOUND SOLUTIONS | CALL MANAGEMENT Excellent customer service going that extra mile Company Sustain It Solutions Limited Immediate set-up All your online data feeds directly into Number Manager - so you can instantly use it to maximise business potential! National or Local Presence Tailor your business presence with selected numbers to suit your brand Intelligent call management With our divert/no answer / failover options you will never miss a call - and immediate email notifications are sent our if ever you do. We can also limit calls to your specification so you always have lines aavailable for outbound Intelligent call distribution Call Management Portal distribute calls across teams and sites as per your design to ensure seamless customer service. No one gets uneven call levels and customer waiting time is significantly reduced Caller Priortiy Disaster recovery Call Queues High levels of interaction Maximise value by directing your priority customers to your ‘premier’ teams, or save crucial time by blacklisting troublesome customers Personalise queue messages with comfort messages and advertising maintain constant customer contact Call Location Empower your business decisions with the targeted ability to see when and where your calls are coming from Call Recording Retain for up to 7 years recordings of your calls; ideal for training, compliance or audit trail purposes Call Queue In the event of an emergency, Disaster Recovery can be used to divert all calls to an alternative line, quickly and easily either online or through remote dial Provide pre-connection greeting and present callers with integrated menu options; balance inboud calls and callers get to speak to the right person each time, helping you deliver great service befitting of your brand Agent Ready Create a manageable small call centre environment within teams; empower agents to set up when and where their calls are sent and provide them with the ability to login and out of priority ring groups as they see fit With Call Queue you can retain your callers and reduce their frustration when lines are busy Award Winning Business SWITCH & SAVE | www.chesstelecom.com | [email protected] | 0808 301 5273
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