About City Gateway
City Gateway was set up in 1999 by a group of city workers involved in local churches to
bring hope to local communities across London, particularly those in and around East
London, who hadn't benefited from the areas wider economic development. City Gateway
helps the hardest to reach and most excluded NEET young people and women overcome
obstacles such as poor language levels, limited aspirations and low skill levels by
connecting with, engage and train them and provide them with the skills and opportunities
to enter into work. Over 90% of City Gateway apprentices successfully complete their
apprenticeships, 14.4% above the national average in 2010-2011. We run award winning
youth work, youth training and employment projects, a women's project and children's and
families work alongside a number of social enterprises which create work experience,
training and employment opportunities for local people.
Since starting City Gateway have been recognised as an example of national best practice
in apprenticeships and youth engagement and have grown to work with thousands of
individuals across London, especially Tower Hamlets and East London more widely.
In 2012, City Gateway opened City Gateway 14-19 Provision, the first Alternative Provision
Free School in London, providing an alternative education environment for learners who
have disengaged from mainstream education.
Building on our success in 2010-11 where we were graded Ofsted Outstanding for our
Apprenticeship provision; we have since been awarded Outstanding in 2014 for our 14-19
provision. We also became a LSIS Beacon Provider in 2011 and have won awards such the
CSJ Award 2011 and a Big Society Award 2012.
Our Mission
To bring hope to local communities across London, particularly those in and around East
London.
Our Motivation
To follow the example that Jesus gave us; to love our neighbours, and to help those in
society who are poor, excluded and in need.
Our Values
City Gateway looks to recruit individuals who aspire to our core values:
Innovation – Innovative in finding fresh, high-impact solutions.
Ambition – Ambitious for the individuals and communities we work with.
Excellence – Excellent in all of our professional services.
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Assessor Job Description
Assessor
Main Workbase
Mastmaker Court, London, E14 9UB
Hours of work
Full-time, (35 hours + 5 hours unpaid lunch break)
Line Manager
Assessor Coordinator
Benefits
 5% Employer pension contribution after 3 months
 25 days annual leave (increasing 1 day per year) + bank
holidays
 2 weeks bonus annual leave (sell back option)
 Season ticket loan & cycle scheme
 Staff discount at CG social enterprises (gym, café, beauty
salon)
Main Purpose
The Assessor will play a key role in helping apprentices achieve their main work based
qualification: an NVQ Level 2 or 3 in either Business Administration or Customer Service. This
will involve building a portfolio of evidence and assessments of work based competence that will
be submitted against unit standards in order to claim for an NVQ. They will need to manage
relationships between the employer, the apprentice and City Gateway. The Assessor role
requires someone who will be able manage relationships with high-level professionals, giving a
good impression of themselves and the organisation. They will also be the main point of
contact for the apprentice and will play a pivotal part, in partnership with the host employer, in
developing the apprentice in their role and coaching them towards further achievement. The
assessor must have a passion to see young people succeed in the workplace and be committed
to ensuring that young people achieve their full NVQ qualification.
The Assessor also has a part to play in each Employer account continuation and expanding their
business with City Gateway. Excellent customer service and employer responsiveness will
increase the likelihood of repeat business in Apprenticeships. By developing an understanding of
the needs of each business and its employees’ the assessor is also able to work with City
Gateway’s Relationship Managers & Business Development Managers to pick up new
Apprenticeship candidates, promote City Gateway’s product portfolio, penetrate new parts of
the business, improve City Gateway’s training and generate new ideas for ways of working with
City Gateway in the future.
Main Responsibilities
NVQ Assessment
 Manage a caseload of circa 40 starts and up to 35 apprentices in active employment, being
fully responsible for assessing them against NVQ criteria in the workplace, and for their
achievement in the qualification and retention in the job role during the course of the
Apprenticeship
 Plan and perform assessments with each learner at their workplace once per month, giving
feedback and development points.
 Bi-monthly supervision meetings with the host-employer and apprentice. Adherence to any
other employer commitments that are a part of City Gateway’s service offer.
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Assessor Job Description
 Meet targets for NVQ completion as outlined by line manager.
 Responsible for all tracking, and monitoring of learner progress.
 Working in partnership with employers to address any crisis that might arise in the workplace
with the aim of keeping the apprentice in work wherever possible whilst continuing the
employers’ engagement with apprenticeships.
 Work with confidentiality, discretion and awareness to the apprentices’ conduct to ensure
that the public image and reputation of the client is not compromised by the apprenticeship
scheme.
 Aid preparation for EV visits from awarding body.
Retention and Business Support
 Working with Apprenticeship stakeholders to retain learners on all aspects of the
Apprenticeship course.
 Working with Apprenticeship stakeholders to develop business relationships to opportunities
for other areas of City Gateway.
As duties and responsibilities change, the job description will be reviewed and
amended in consultation with the postholder
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Assessor Job Description
Person Specification
Skills and
Attributes
Qualification
/Education
Proven
Experience
Essential

Degree level or equivalent experience

A1/CAVA qualified
Desirable

Experience of managing a large caseload of work

Experience of assessment of learner portfolio evidence
delivering and
against set performance criteria
assessing Level 3
Experience of working with young people to see them
qualifications


Experience of
develop and progress

Experience of organising own time to meet strict
deadlines
Attribute/
Skill

Ability to motivate and inspire young people to learn and
achieve in the workplace

Ability to plan assessment and deliver accredited
outcomes

Ability to give informed feedback and coaching to an
apprentice in the workplace

Strong organisational and self-management skills

Ability to project a strong professional image both to
employers and apprentices

Ability to spot an opportunity and work collaboratively to
see new business opportunities develop that meet
beneficiaries needs
Leadership
Qualities




Personal
Qualities
Able to set a positive example to service users
Able to encourage, support and inspire your team
Committed to quality and improvement within your role
and team
Committed to Innovation, Excellence and Ambition within
your role and team

Extremely professional and well organised

Strong ethic of personal responsibility for own work

Ability to work well under pressure

Having a passion for City Gateway’s work

Politically astute with ability to spot opportunities

Pragmatic

Able to prioritise

Able to actively support, promote and encourage City
Gateway’s Christian ethos, mission and values
This roles requires the successful candidate to complete a Disclosure Barring Service
(DBS) check in compliance with City Gateway’s DBS & Risk Assessment Policy.
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Assessor Job Description
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Assessor Job Description