About City Gateway
City Gateway was set up in 1999 by a group of city workers involved in local churches to bring hope to local
communities across London, particularly those in and around East London, who hadn't benefited from the
areas wider economic development. City Gateway helps the hardest to reach and most excluded NEET young
people and women overcome obstacles such as poor language levels, limited aspirations and low skill levels by
connecting with, engage and train them and provide them with the skills and opportunities to enter into work.
Over 90% of City Gateway apprentices successfully complete their apprenticeships, 14.4% above the national
average in 2010-2011. We run award winning youth work, youth training and employment projects, a women's
project and children's and families work alongside a number of social enterprises which create work
experience, training and employment opportunities for local people.
Since starting City Gateway have been recognised as an example of national best practice in apprenticeships
and youth engagement and have grown to work with thousands of individuals across London, especially Tower
Hamlets and East London more widely. We were graded Ofsted Outstanding in 2010-11, became a LSIS Beacon
Provider in 2011 and have won awards such the CSJ Award 2011 and a Big Society Award 2012. In 2012, City
Gateway opened City Gateway 14-19 Provision, the first Alternative Provision Free School in London, providing
an alternative education environment for learners who have disengaged from mainstream education.
Our Mission
To bring hope to local communities across London, particularly those in and around East London.
Our Motivation
To follow the example that Jesus gave us; to love our neighbours, and to help those in society who are poor,
excluded and in need.
Our Values
City Gateway looks to recruit individuals who aspire to our core values:
Innovation – Innovative in finding fresh, high-impact solutions.
Ambition – Ambitious for the individuals and communities we work with.
Excellence – Excellent in all of our professional services.
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CGWP Outreach and Retention Worker
Outreach and Admissions Worker
Department
Main Workbase
Hours of work
Contract
Line Manager
Line Management Responsibility
Benefits
City Gateway Women’s Project (CGWP)
Stepney Life Centre, 115 Harford Street, London, E1 4FS
Lansbury Lodge, 117 Ricardo Street, London, E14 6EQ
Part time 2.5 days per week (17.5 hours plus 2 hours unpaid breaks)
Fixed term, 1 year
A joint application can be made for IAG and Progression Worker in order
to gain a full-time role
Centre Manager
Advice Champion Volunteers as required
 5% Employer pension contribution after 3 months
 25 days annual leave (increasing 1 day per year) + bank holidays
 2 weeks bonus annual leave (sell back option)
 Season ticket loan & cycle scheme
 Staff discount at CG social enterprises (gym, café, beauty salon)
Main Purpose
The Outreach and Admissions Worker will work with The Centre Manager and the wider Women’s Project
staff team in delivering our mission ‘to partner with marginalised and vulnerable women aged 19+ in East
London, to build confidence and skills, enabling every service-user to become socially engaged and
economically active’. The post holder will actively recruit new learners through outreach in East London, at
local community organisations and at local recruitment and employability events. The post holder will work
with the Centre Manager to admit learners to appropriate courses and programmes and to ensure that the
capacity of all courses is met.
The Outreach and Admissions Worker will work closely with the Centre Manager to track retention rates for
courses. The post holder will be responsible for calling learners who have not been attending their classes
and then communicating responses to tutors and the IAG team to enable targeted learner support.
Main Responsibilities
 Conduct regular outreach sessions in the local area – visiting community partner organisations
 Attend recruitment and employability events as requested
 Record learner interest for courses and programmes throughout the year ensuring learners on waiting lists
and with safeguarding priorities are given places as soon as courses are available
 Work with the Centre Manager to place learners on appropriate courses, ensuring learner needs and
contract requirements are met
 Support quality improvements for admissions and retention including digitising of systems
 At the beginning of each term ensure that all courses receive reminder phone calls before every lesson (for
the first two weeks)
 Check Traxbase Database retention rates weekly for Women’s Project courses and make retention phone
calls to learners who have not attended the session (without authorisation)
 Update Traxbase Database session registers with responses from learners and communicate any retention
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responses to tutors for learners who have missed multiple sessions
Communicate any course dropout requests to the tutor and Delivery Manager
Communicate by letter to any learners who are not responding by phone
Be available to work on reception for short periods of cover as required
Oversee Advice Champion volunteers from time to time, actively delegating retention tasks
Other duties as are within the scope, spirit and purpose of the job as requested by the line manager
Postholder will actively follow City Gateway policies, and model adherence to junior staff
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CGWP Outreach and Retention Worker
Person Specification
Attribute
Essential
Education/
Qualification
 Degree Level Qualification or 2 years work
experience including customer service and
administration
 Proven experience of working in the
community to seek regeneration and change
 Proven ability to work effectively in a team
 Up-to-date knowledge of the needs of women
in East London
 Strong listening and communication skills
 Strong administrative skills
 Good attention to detail and accuracy
 Confidence using IT programmes Microsoft
Office, e-mail, web browsers and databases
 Ability to manage and prioritise a varied
workload
 Ability to work well under pressure
Proven
Experience
Skills &
Abilities
Desirable
 IAG NVQ level 3
 Experience of working with
vulnerable and marginalised women
to help them into employment
 Experience of multicultural
community work
 Problem solving skills
 Data collection and analysis
Leadership
Qualities
 Able to set a positive example to service users
 Able to encourage, support and inspire your
team
 Committed to quality and improvement
within your role and team
 Committed to Innovation, Excellence and
Ambition within your role and team
Personal
Qualities
 Good networker
 An understanding and commitment to City
Gateway’s vision and work
 Able to actively support, promote and
encourage City Gateway’s Christian ethos,
mission and values
 A vision and passion to see women progress
and achieve their full potential
 A wise, understanding, patient personality
 Determined and hardworking
 Desire to work in a people-oriented
environment
Based on the Part 1 Schedule 9 Equality Act 2010 a Genuine Occupational Requirement
(GOR) applies to this role. We can therefore only accept applications by female candidates.
Genuine
Occupational
Requirement
This role requires the successful candidate to complete a Disclosure Barring Service (DBS) check in compliance
with City Gateway’s DBS & Risk Assessment Policy.
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CGWP Outreach and Retention Worker