board meeting sunday, may 3, 2015 1 about gmmb • strategic communications firm • mission driven • we know the value of public libraries 2 PLA advocacy & awareness goal statement: PLA plays a major role in public library advocacy and in influencing public perception about the library 3 objective enhance perception of public libraries through a public awareness initiative 4 question who is your target audience? 5 survey results what do you wish people knew/understood more about public libraries? 6 value & impact survey results • we add value to communities • contributions toward building community, economic impact, supporting health, innovation & creativity • our holistic contribution to a range of social services services & resources • we offer a broad array of services • the sheer amount of resources we offer • all the services and resources at the library that meet individual and community needs complexity & relevancy • people do not understand the difficulty of providing services to everyone or funding challenges • the Internet and e-books have expanded library services, not replaced them • their future isn’t defined by books, they are places to learned formally and informally; they will change is ways we can’t necessarily envision 7 survey results if you could choose a role for PLA in the lives of its members over the next five years, what would it be? 8 survey results • advocate • thought leader • professional development hub 9 survey results should PLA be a more public-facing organization in efforts to raise awareness of the value of public libraries or should it continue to work through its members? 10 survey results • more public-facing: 6 • member-facing: 2 • both: 1 11 verbatim more public-facing • • • • “I would like PLA to be more public facing because this is a national issue and could be managed brilliantly in big, bold way. We need to be talking to outside decision makers and not just ourselves.” “Yes, but I’m not sure members will understand the importance of taking on this role.” “I think it’s worth exploring.” “More public facing – our members are too fractured, disconnected, focused (understandably) on local needs.” Member-facing • • “The point is not to raise awareness/visibility of PLA, but to help members advocate effectively for their local communities.” “PLA is currently a membership driven organization and this will be very hard to change with the current structure. Unless this changes, I am not sure PLA can make such a change. I’d rather PLA focus on its members.” 12 what does it take to reach people today? 13 2,904 messages per day 52 are paid attention to 24 are read, listened to and watched of the 24, we dislike 14 of the remaining 10, we remember 4 14 repetition belief 15 12-15 exposures 8-10 3-5 behavior/attitude change recall/awareness recognition awareness spectrum 16 awareness, perception, & positioning what’s the difference? 17 awareness campaign • tell audiences who you are • improve knowledge/understanding about an issue • useful if people do not know about a problem or that you exist 18 perception campaign • reach audiences with a message about what your cause means • change what people think they know about you 19 positioning • change/strengthen how you talk about who you are • institutional identity 20 members positioning campaign public 21 awareness campaign Blue Cross Blue Shield 22 • awareness campaign Blue Cross Blue Shield • • • problem/purpose: major factor in rising health care costs is increase in obesity/ chronic conditions, lack of sufficient physical activity audience: workers covered by Blues plans; opinion leaders approach: workplace wellness program (CDC, U.S. Surgeon General, HHS) impact: 36 BCBS plans in local markets, Congressional staff from every office participated; National Walk @ Lunch Day created for association members; BCBSA became well-known and inflencial promoter of health lifestle choices among key audiences 23 awareness campaign Blue Cross Blue Shield 24 awareness campaign Geek the Library 25 • awareness campaign • • Geek the Library • problem/purpose: U.S. economic situation created urgent and growing demand for public library services, while library hours were cut and funding declined audience: current and potential library supporters approach: 4 phases in 8 years: research (2007-2008), pilot in ~100 libraries (2009-2010), national awareness campaign (2011-2012), and extension of national campaign (20122015) impact: message reached more than half of pilot community residents; more than 2/3 took action or intended to take action 26 awareness campaign Geek the Library 27 positioning Auto Care Association 28 positioning Auto Care Association • problem/purpose: key audiences saw AAIA and the “aftermarket” as small, outdated, and not on par with its economic clout • audience: members, policymakers, media • approach: sharpen the association brand to position it as the voice of a modern, innovative, powerhouse industry • impact: member pride and adoption of messaging, recent profiles in Washington Post 29 positioning Auto Care Association 30 positioning Holy Cross 31 positioning Holy Cross • problem/purpose: college wanted to recruit students from outside of northeast • audience: prospective students, prospective parents, guidance counselors • approach: rebrand the college; dial up Jesuit ideals, dial down Catholic identity; infuse Holy Cross with ideals of intellectual exploration and “rebellious optimism” for life • impact: just finished branding work 32 positioning Holy Cross 33 perception campaign Society for Human Resource Management 34 • perception campaign Society for Human Resource Management • • • problem/purpose: SHRM and its members are strategic partners company leadership who impact productivity and the bottom line, yet outside perception of the profession was out of sync with reality audience: business leaders, policy makers and opinion leaders approach: integrated campaign to increase awareness of professionals and expand SHRM’s visibility and voice as a thought leader on business, workforce and public policy issues impact: visitors to campaign website for materials, videos, large social media presence/followers; brand so well-received by members and internal audiences that it is being expanded as part of external marketing 35 perception campaign Society for Human Resource Management 36 video 37 members positioning campaign public 38 now it’s your turn! 39 members positioning campaign public 40 what’s next? • next steps • timeline 41
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