“You said… We did” What the CCG has done as a result of from patients, carers and the public Our Happiness Strategy We spoke to nearly 1,000 people across the city on their views and experiences of “The Five ways to Wellbeing” These views helped shape our Happiness Strategy and the associated action plan. You told us there is a huge range of activities and projects that could support mental health and wellbeing… …We created a Wellbeing Innovation Fund to make sure we could develop some of these ideas. We have funded over 50 innovative projects throughout the city. Our Heroes Campaign We know that many people in the city are still unaware of the range of urgent care services. We relaunched our “Heroes” campaign to raise awareness, including: * A film starring TV’s Zoe Ball, reminding people of alternatives to A & E * Getting coverage in local press – in print and online, ITV Meridian, Radio Sussex * Running a successful Thunderclap social media campaign, with 122 supporters and a reach of nearly 113,000 people * Coverage through the local hospital trust’s website, our out of hours GP service provider IC24 and city council website * Cabvert: An animation shown on LCD headrest screens Streamline taxis, potential reach: 36,750+ passengers per month * Publicity in Churchill Square shopping centre Flu campaign You told us… that many over 65’s in the city still don’t get their flu jab We… created a campaign targeting over 65’s in particular. Knoll Lunch Club told us: “We had a chat about the flu jab, and two of our persons had not even booked yet… so this jogged their memory.” We asked some of our equalities based voluntary sector groups about views on sharing patient records. They told us: * There needs to be more information about the benefits of record sharing * People have fears about records being kept confidential * People want control over sharing records – for example, being able to say who sees the information * More information about online access is needed * There are concerns about disadvantaging the digitally disenfranchised * We need to provide information in different forms * Records need to include relevant socio cultural /language/access information * The GP is not always the focal point of care, especially where there are complex needs As a result of this feedback we will… * Develop an “Information Sharing Charter”, to ensure standards of confidentiality, consent and access are adhered to * Develop “building Blocks” of frequently asked questions, which can be tailored for different groups * Develop guidance on including relevant social, cultural and gender related issues in patient records * Work with colleagues in the city council and voluntary sector to support people getting online * Work with other NHS organisations to ensure they have appropriate information sharing and consent policies Feedback from service change and procurement Musculo skeletal (bones and joints) services This service has recently been re-procured across Sussex. We wanted to ensure that patients in Brighton and Hove get the best possible local services. We: * Held an event for patients, carers and the public to hear about existing services and tell us what worked well and what needed to be improved * We worked with a small group of patients/carers to develop this feedback, and include it in the design of our new service * We included patients on our procurement panel, where they helped evaluate bids * We held an event to introduce our new service to patients and the public * Our new provider has a requirement to involve patients and gather feedback on an on-going basis, to make sure standards remain high. You told us… Patients need good quality, reliable information on health condtions and Local services. We are… Working to develop our existing “Information Presciptions” Website to give a “one stop shop” approach to information on NHS, Council and voluntary sector services in Brighton and Hove. Working with our protected characteristic groups You told us… Gypsies and Travellers often have trouble registering at a GP practice as they need help filling in forms. People who don’t speak English need access to interpreters in urgent care settings. Many GP practices in the city aren’t “young people friendly” We… Worked with Friends, Families and Travellers to develop a “Help Card” which can be used to indicate that help is needed. Awareness training on the needs of Gypsies and Travellers has been provided to a number of our GP Practices. Now provide telephone interpreting in all local NHS services, to support unplanned conversations, e.g in pharmacies. We also provide face to face interpreting in all NHS services where needed. Worked with young people from “Right Here” who produced a guide for GP practices, and have reviewed and worked with a number of GP practices to improve “young person friendliness”!