Foto:H.J.Kleine HANDBOOK Congratulations on the purchase of your BIONICON mountainbike and welcome to BIONICON - the bike brand from Tegernsee. We are sure that you will see in every detail the technology, work and attention that we have put into this bike. You will enjoy this bike for a long time. You and us are jointly responsible for maximising the enjoyment you have with your bike. Our service is the direct source of information for our bikes and components. Technical questions, questions about maintenance, assembly, care and accessories will be answered here. This handbook covers most of the questions you will have about your new sporting device. Please make time to read through it completely in order to get the most from your BIONICON bike and to ensure that you use it in a safe manner. After reading the next pages you are sure to have unspoilt enjoyment on the trails. The BIONICON Team About this handbook: This handbook was created in conjunction with the handbooks of each component manufacturer, in order to be read and used. If you did not receive one of these handbooks please download the necessary documents from the internet or contact us. There may be different versions of these handbooks in circulation simultaneously. To ensure you are up to date, check the BIONICON website regularly. We reserve the right to make changes to technical details or specifications compared to pictures. This handbook was created for a very important reason: your safety! Therefore you should read everything and ensure that you have understood everything. This handbook contains numerous references such as 'Warning' and 'Attention' references, which refer to the possible consequences if maintenance and service rules are not followed, as well as if general tips for the safe use of bicycles are ignored. The combination of symbols and the words 'Warning' or 'Attention' point to a dangerous situation. Here you face the risks of damage to your bike, to its components or serious injuries and even death. It is impossible to predict every more or less dangerous situation, which can arise; therefore there may be dangerous situations, which are not mentioned in this handbook. Common sense is absolutely critical for the assessment of risks and responsible practising of sports. Contents ChapterSubject 1 Introduction 2 Safety notes 3 The unique BIONICON System 4 Adjusting the suspension 4.1 4.2 5 General Adjustments 5.1 5.2 5.3 6 Brakes and gears Twin-Lock Stem and Direct Mount Stem B-Switch Operating the BIONICON System 6.1 6.2 7 Adjusting a suspension fork with the BIONICON System 4.1.1 Set-up of the upper air chamber BIONICON System 4.1.2 Set-up of the lower air chamber 4.1.3. Priming the lower negative spring 4.1.4 Compression damping 4.1.5 Rebound damping Rear Shock 4.2.1 Air pressure 4.2.2 Adjusting the compression damping 4.2.3 Adjusting the rebound damping Uphill position Downhill position Maintenance 7.1 7.2 7.3 7.4 F.I.T. System Gravilube System Servicing intervals Torque Settings 8 Tables 9 Warranty 1. INTRODUCTION Mountainbiking, Freeride and Downhill Always ride with suitable protective gear such as an independently tested and well fitting (full-face) helmet, glasses, gloves and protectors. BIONICON bikes are NOT downhill bikes! No bike is indestructible. High-speed downhills, jumps, freeriding etc. dramatically increase the forces subjected to each component part of your bike. Check your bike thoroughly before each use. Highspeed downhills, jumps, freeriding etc. are very dangerous. If you wish to practise such a sport, you must ensure that your bike and your equipment are always in perfect working order. WARNING: Even though many catalogues, advertisements and magazines show photos of huge jumps etc. this type of mountainbiking is extremely dangerous. The riders in these photos are experts, who train hard every day and have many years of experience behind them. It is quite possible that a rider in such situations can exceed the strength of frames and components. This leads to the deformation and even breaking of the component. If a frame or component part bends or breaks you could lose control of the bike or crash. The consequences could be serious injury or even death. Technical progress has led to bikes and bike components becoming more complex. The pace of development is constantly increasing. It is not possible for this handbook or those of component manufacturers to contain all information required to enable professional repairs and maintenance to be carried out. To minimise the risk that a wrongly maintained bike is used, all safety relevant work should be carried out by an authorised mechanic or our service team. WARNING: Maintenance and repairs of BIONICON bikes require specialist knowledge and tools. BIONICON recommends that all repairs and servicing is carried out by an authorised mechanic or our service technicians. Your BIONICON bike was developed and tested with defined components. The huge choice of available components makes it impossible for BIONICON to test the bike with every possible combination of component parts. Changes to frames, forks or other components can make your bike dangerous to use. If you have to, or wish to change any components, please contact our service team for advice. WARNING: Never make any changes to your frame or your bike. Never use any incompatible suspension components. Improperly modified frames, forks or components could lead to serious injury or even death. ATTENTION: Every modification to your frame, fork or components will mean your bike no longer conforms to our specifications and will lead to void of every warranty. 2 SAFETY NOTICE Be aware that mountainbiking is an inherently risky sport. Therefore it is exceptionally important that the risk is reduced to a minimum by using a perfectly functioning bike and the right safety equipment. This means you check the functionality of all of the parts installed on your bike before every ride regardless of duration and that you wear appropriate, sometimes legally mandatory protective clothing. Ensure you are familiar with the legal regulations of cycling on roads in your country and do not ride without having understood how to observe these rules. Such rules can vary from state to state or country to country. Inform yourself about those rules which apply to your safety. Please observe the widely varying legal regulations regarding riding a bike off-road. Inform yourself of rules before each ride and ensure that you have fully understood them and that you observe them as otherwise you could risk prosecution. BIONICON bikes do not correspond to some traffic regulations and may not be legal for use on public roads in certain countries. If you wish to use your BIONICON bike on public roads you are responsible for ensuring that the regulations of your country are met. If you ride before sunrise or after sunset you must use sufficient lighting to enable other road users to see you. ATTENTION: Reflectors are not a substitute for lighting systems. Please ensure that your bike is equipped with lights that correspond to the legal regulations of your country. Cycling at dusk, dawn, at night or in poor visibility without sufficient lighting is extremely dangerous and could lead to serious injury or even death. Even if riding without a cycle helmet may be legal in your country, you should still wear one when riding. It should conform to recognised safety standards. A bike shop will be happy to advise you. Bear in mind that most serious accidents suffered by bikers result in head injuries. Most of these injuries could have been prevented by use of a cycle helmet. A helmet will only give maximum protection if it fits well and is correctly adjusted and worn. WARNING: Always wear a cycle helmet when riding. Make sure that the chinstraps are secure and correctly adjusted. Carefully read the user handbook of the helmet for further information. A falsely adjusted helmet could lead to serious injury or even death. Quick check: This simple check of your bike takes about one minute. You should carry it out before every ride. 1. Lift up the bike by the handlebars approx. 10 cm and let the front wheel drop to the ground. Do you have the feeling that anything sounds loose, feels loose or looks loose? Check these parts if this is the case. If something is loose, tighten it correctly. If you are unsure contact our service department. WARNING: Loose components could lead to you losing control of the bike and crashing. Make sure all screws and bolts are correctly tightened (see chapter 7.4 Torque settings). 2. Check your wheels. Can you identify any type of damage to the tyres, rims or hubs? Are spokes correctly tensioned or are the wheels damaged? Are the tyres filled with the correct air pressure? If you are unsure please contact our service department. ATTENTION: Incorrect tyre pressure could cause a serious accident. Make sure that your tyres are correctly filled and that your wheels are in good condition. 3. Brakes and brake pads. Check the function of your brakes front and rear before every ride, as they are crucial for the safety of the bike. Test the brakes before descents on a straight road or track, which is away from traffic and other trail users. WARNING: If your brakes are not adjusted correctly or are worn you could lose control of your bike and suffer severe injuries or even death. Practice your braking technique before riding in challenging terrain. Read carefully the additional safety information provided by the brake manufacturers. 4. Stem and handlebars. Check for the correct and tight position of the handlebars and stem. If the handlebar is not tight or positioned centred, correct this before you ride. If you don’t feel comfortable with the angle of the stem and/or handlebars please adjust them within their useable range so that you feel secure and comfortable on the bike and can steer in a controlled manner. 5. Pedals. Check that the pedals are fixed correctly. Make sure that the pedals you are using are suitable and approved for your weight as well as for the type of riding you do by checking the information of the pedal manufacturer. Ensure the pedal is not damaged in any way or restricted in its function, which could lead to it not being securely attached to the bike or you not having a safe stance on the pedals. Read the manufacturer’s instructions and observe the product information provided. Safe and responsible riding Note: Cycling like other sports, brings with it a risk of accident, serious injuries or even death. If you decide to ride a bicycle you take the entire responsibility for this riding. Neither the persons who sold you the bicycle, nor those who built and distributed it are responsible for any damages arising from cycling. You alone are responsible for your actions. To ensure a safe handling of your BIONICON bike you will need practice as well as common sense. 1. Check your bike for any potential defects before every ride. 2. Always wear a high quality, independently certified cycle helmet and suitable cycling glasses. 3. Always wear gloves and suitable protectors. 4. Use shoes which provide secure footing on your pedals and which protect your feet. Never cycle bare foot or wearing sandals. 5. Get to know each and every function of your bike. 6. Wear bright, easily visible clothing, which is suited to cycling. Make sure that you can be easily seen even when cycling in poor light conditions. 7. Do not jump with your bike, this will strain your bike excessively and brings with it a high risk of injury. Cyclists who jump risk damaging their bikes and injuring themselves. 8. Watch your speed and ensure that you ride within your ability. Your riding speed has a direct relationship to your control of the bike and the strains placed upon it. High speed means less control and higher strains placed on your bike. WARNING: Jumping, riding in bike parks, riding in extreme terrain or when carrying heavy loads can damage your bike, lead to serious injuries or even death. Frame damage, which arises from jumping, racing or use in bike parks is not covered by your warranty. Rules for riding on the road 1. Make sure you know the relevant rules for road use in your country. 2. You share the road or trails with other vehicles and persons (cars, motorcycles, pedestrians, other cyclists etc.). Respect the rights of other road users and be tolerant even if your rights are ignored. 3. Ride defensively and never forget that other road users could make mistakes. 4. Always observe the road/trail ahead of you. Pay particular attention to vehicles, which could suddenly brake or turn, children playing, vehicles, which are joining the road ahead of you, and pedestrians who are crossing the road as well as drain covers, railway or tramlines, curbs and any other similar obstacles. 5. If possible ride on the bike path or at the outer edge of the road. 6. Always observe stop signs, traffic lights etc. Never forget that cyclists are the most vulnerable road users when riding in traffic. Do not insist on your right of way! 7. Give hand signals when making turns and do not stop suddenly. 8. Do not ride with headphones! Wearing headphones could distract you from riding and cables could tangle and lead to a crash. 9. Never transport other persons other than small children. Small children must wear a cycle helmet and be secured in a suitable child seat or trailer. 10. Never transport any objects which could obstruct your vision, prevent you from fully controlling your bike or which can tangle in a moving part of your bicycle. 11. Do not allow yourself to be towed by other road users. 12. Do not attempt tricks or stunts; you could damage your bike and injure yourself. 13. Never use your bike under the influence of medicines, alcohol or drugs. 14. If possible avoid riding when visibility is poor, during dusk, before sunrise or after sunset. Do not ride when you are over–tired. These conditions increase the risk of accidents. Rules for riding on the trail In many countries and states there are rules and laws restricting the rights of mountain bikers. Unfortunately most of these rules make reference to the apparent unsuitability of trails for use by bikes instead of targeting responsible use by individuals. Frequently the errors of a few bikers lead to blanket bans for all. By observing the rules laid out below you will be biking in a socially and environmentally responsible way and will help to prevent any future restrictions and bans. DiMB trail Rules (Source: website of the DIMB German MTB initiative www.dimb.de) 1. Only ride on established trails! Never ride off-piste as this damages the environment. Respect local trail closures! Forestry, agriculture and conservation programmes may require this. Local recreation areas may also require temporary closures. The way in which you ride will determine how authorities and managers act. On private property you might be tolerated but may not have a legal right to ride. 2. Never leave tracks! Don’t brake with a locked wheel (unless in emergencies). Skid marks accelerate erosion and damage trails. Adapt your riding style to the ground conditions, not every trail surface allows every type of braking and riding! 3. Keep your bike under control! Carelessness even for a few seconds can lead to crashes. Adjust your speed to the situation on the trail. If you can’t see ahead there might be a hiker, obstacle or other biker! You must be able to stop within your range of vision – for your safety and that of others. 4. Respect other outdoor enthusiasts! Announce early if you intend to overtake, don’t scare other trail users! Decrease your speed or even stop when passing others. Remember other trail users might not react as quickly as you. Ride in small groups where possible. 5. Take care of animals! Livestock and wild animals must be treated with upmost respect. Close gates and avoid riding at night in forests as this can disturb wild animals grazing or hunting. 6. Plan ahead! If possible start your rides from home. Test your equipment; assess your fitness and skills realistically. Choose trails according to your abilities. Bad weather or breakdowns can make rides longer than planned. Be prepared for unexpected situations – think about tools, food and first aid. Wear suitable safety equipment; a helmet can protect but isn’t life insurance. NOTE: It’s up to you to avoid damaging the environment. Keep it clean; take everything back that you’ve brought with you. Mountainbike Downhill: Fast downhills, steep terrain, or downhill competitions increase the risk of serious injury or even death considerably. If you ride downhill, you can reach speeds similar to those of motorcyclists. This puts you and others in danger. We recommend you wear complete protection, based on a certified full-face helmet, gloves and arm/leg protectors. Make sure that your bike and equipment always functions perfectly. Get your bike checked by specially trained personnel at regular intervals. ATTENTION: Even when wearing suitable protective equipment you can still be fatally injured. Do not ride faster than your abilities allow and ensure your equipment functions perfectly. WARNING: Your warranty does not cover any damage arising from racing or jumping. 3. The unique BIONICON System: Depending on the model your bike is fitted with the BIONICON System. The patented BIONICON System is the first and until now the only concept worldwide which combines a simultaneous decrease in fork travel with changing the rear suspension characteristics. The BIONICON System was developed on the extremely steep climbs around Tegernsee in order to conquer gradients, which are almost impossible with other bikes. The geometry and suspension kinematic adjustment is done 'on-the-fly' which means you can intuitively adjust the bike whilst riding without taking your hands away from the handlebars. The closed pneumatic system with 4 chambers (2 x positive, 2 x negative) consists of an air spring unit in the fork (1), the B-Switch handlebar remote (2) and the B-Odo (3), a pneumatic cylinder which also connects the BIONICON System to the rear shock and swingarm. IMAGE In the upper air spring chamber, which is part of the BIONICON System as well as in the B-Odo there are each a positive and a negative air chamber. Both negative chambers are directly connected to each other via pneumatic lines whilst the direct connection of the two positive chambers is interrupted by the B-Switch. If the button is pressed the air can be exchanged between the two positive air chambers. IMAGE The basis of the BIONICON System is therefore a simple transfer of air within a closed system. 4. ADJUSTING THE SUSPENSION Your BIONICON bike is equipped with high-performance suspension components, which offer a wide range of adjustment options. Depending on the specification and variant of your BIONICON bike the spring firmness and damping can be adjusted to different parameters. TIP: For simple and successful set-up of all your suspension components use only a high quality shock pump with a two-part/activatable valve which ensures no air pressure is lost when removng the pump from the valve. This will give you more long term enjoyment of your new biking device! Ensure you are familiar with the operation of shock pump before making the first set-up of your BIONICON bike. WARNING: Air springs or damping cartridges as well as rear shocks of any type can be highly pressurised. Never open these components as this could lead to serious injuries! WARNING: Ensure you re-fit valve dust caps immediately after making pressure adjustments. Otherwise riding off road can allow dirt to collect in the valve head which will then enter the air chambers causing internal damage the next time you pump up the air pressure or you may be unable to correctly close the air valve. This could cause the fork or rear shock to leak air pressure. WARNING: Never exceed the highest air pressure permitted for each component! Settings for the factory fitted components can be found in the handbooks from the appropriate manufacturers, which are supplied with each BIONICON Bike. 4.1 Adjusting a suspension fork with the BIONICON System NOTE: The steps described in the following apply exclusively to the adjusting of air pressure and damping of fork components made for the relevant BIONICON suspension forks. If your bike is fitted with a standard air-sprung suspension fork and/or shock please refer to the settings and instructions of the appropriate manufacturer, which are found in the manuals supplied. If you have lost the instruction manuals or do not have any please contact us! We're happy to help. 4.1.1. Set-up of the upper air chamber (BIONICON System) By setting up the upper air chamber of the fork you will automatically fill all 4 air chambers of the complete BIONICON System. The upper unit of the BIONICON air spring cartridge (from model year 2014) is part of the closed BIONICON System and provides approximately half of the available fork travel as well as being responsible for the fork travel adjustment. When using the BIONICON System you transfer air from the positive chamber of the fork cartridge to the positive chamber of the B-Odo and vice-versa. The same applies to the negative chambers. IMAGE Here's how to do it: 1. Open the hinged flap on the fork cartridge head on the air spring side. IMAGE WARNING: The flap opens to an angle of approx. 60°. Never ty to force it open any further! 2. Press and hold the B-Switch. The B-Odo and fork automatically extend to their furthest position. IMAGE 3. Remove the valve cap from the fork cartridge head and attach a shock pump. 4- Pump up the air chamber to the recommend pressure (see table 1). Press the B-Switch in order to distribute the air pressure equally to all 4 chambers within the system. NOTE: You are only measuring the correct pressure when you hold the B-Switch open after each air pressure adjustment (either adding or reducing air pressure)!!! 5. Press and hold the B-Switch whilst you apply downwards pressure on the saddle. You will see the B-Odo compressing completely until you feel a clear end stop. Take care not to accidentally compress the suspension fork by leaning on the handlebars! IMAGE 6. Release the B-Switch and shut the fork air cartridge flap IMAGE 7. Remove the shock pump and replace the valve cap 8. Check that the system is functioning correctly, by repeatedly changing from uphill- to downhill position whilst the bike is stationary! The fork must extend to its original full travel and the B-Odo must fully compress. IMAGE NOTE: The piston of the B-Odo still sticks out approx. 2mm beyond the main seal even when fully compressed. This is normal! If the BIONICON System set-up has been carried out successfully the B-Odo will extend a few millimeters when pressing and holding the B-Switch without any weighting of the bike. This is also normal. 4.1.2. Set-up of the lower air chamber The lower unit of the BIONICON-air spring cartridge (from model year 2014) is also an air spring but is only responsible for providing suspension travel and not part of the closed air circuit, which forms the BIONICON System. It thus operates independantly of the pressure found in the upper air chamber. IMAGE This construction of two inline, independent air springs allows a unique adjustment of the entire air spring rate of your suspension fork, which is not possible with forks from other manufacturers. Here's how to do it: 1. Remove the lower valve cap and attach the shock pump to the BIONICON air cartridge. 2. Pump the lower air chamber to the recommended air pressure (see table 1.) 3. Remove the shock pump and replace the valve cap 4.1.3. Priming the lower negative spring The lower air chamber of the fork has a negative air chamber along with the positive chamber, which works against the positive chamber to provide a plush initial action for the lower air spring. At the same time the negative chamber provides a smooth 'top-out', that is it prevents the fork from extending harshly after an impact. This negative chamber is filled and primed by BIONICON before your bike is shipped and this process must be repeated at regular intervals.. The priming is achieved by a one-off complete compressing of the lower positive air chamber: During the complete compressing of the lower air chamber the bypass ports are opened allowing the negative air chamber to be automatically filled with the necessary volume of air. In normal riding circumstances such a full compression is never achieved even if the complete fork travel is used up, this protects seals from constantly passing over the by-pass ports. WARNING: Prime the lower air chamber before riding the bike during the inital fork set-up and then after every 20 hours of use or at least every 2 months in order to ensure the perfect function of the nagative air chamber. Here's how to do it: 1. Remove the lower valve cap and attach the shock pump to the air cartridge. IMAGE 2. Allow the entire air pressure to bleed out of the lower air chamber by pressing and holding the air-bleed button on the shock pump! The fork should sag by the maximum amount of travel provided by the lower air chamber IMAGE 3. Compress the lower air chamber again completely by hand by carefully weighting the handlebars and holding the fork in the compressed position for approx. 2 seconds IMAGE 4. Pump the lower air chamber back up-to the recommended pressure. Remove the shock pump and replace the valve cap IMAGE WARNING: All air chambers contain a certain amount of oil to lubricate the piston and piston shaft. Make sure that none of this oil contacts the brake rotor when removing the air or shock pump from the lower air chamber valve! 4.1.4. Compression damping The compression damping slows down the compressing movement of the fork or rear shock. The BIONICON damping cartridge is fitted with an externally adjustable low-speed compression with internal, automatically regulated high-and mid-speed ports. You can adjust the compression damping on the upper fork crown by rotating the blue adjustment knob. IMAGE Finding the right compression setting for your personal needs and preferences requires a certain amount of trial and error with your bike. Try out different settings on a trail you are familiar with until you have found the right setting for you and your riding conditions. With less compression damping, your fork will feel more plush, the suspension feels more comfortable. With more compression damping you will get more feedback from the ground and the suspension will feel firmer. The suspension will also sit up higher in the travel range e.g. the fork will dive less during braking. The closed position is the same for every BIONICON-damping cartridge, the open position can vary on different cartridges by a few clicks. This has no influence on the functionality of the damping or the available range of adjustment. TIP: Turn the blue adjustment knob on your BIONICON damping cartridge clockwise carefully until you feel the final position/click. Now turn the adjustment knob 10 clicks anti-clockwise. This is the standard setting from which you should start testing different adjustments from: By turning the knob clockwise you increase the damping. By turning the knob anti-clockwise you decrease the damping. WARNING: Never continue to turn the knob after you have felt the end position! This can damage the cartridge! This applies to both directions! WARNING: You can ride on the flat or on climbs with the compression damping completely closed for any period of time. Never ride downhill or on off road sections with less than 5 clicks open, measured from the fully closed position! 4.1.5. Rebound damping The rebound regulates the damping of the fork or rear shock on the extension stroke. The damping unit of your BIONICON suspension fork is fitted with an externally adjustable low-speed rebound damping, with automatically adjusted high-speed ports. You can adjust the rebound damping at the bottom of the fork using the red adjustment knob. IMAGE Finding the right rebound setting for your personal needs and preferences requires a certain amount of trial and error with your bike. Try out different settings on a trail you are familiar with until you have found a the right setting for you and your riding conditions. The lower the rebound damping you choose, the faster the fork extends and the quicker it returns to its starting position and is therefore available to offer its full suspension travel sooner. At the same time an increase in the rebound damping can create a more calmness in the suspension if the fork becomes nervous and uncontrolled in undulating terrain for example. The more rebound damping you choose the slower the fork extends. Increased rebound damping can be of advantage if the fork shouldn't increase the impulse of an actively pre-loaded jump. Especially during multiple rapidly successive impacts a fork with too much rebound damping can sink into its travel and harden. TIP: Turn the red adjustment knob on the damping cartridge of your BIONICON fork anti-clockwise carefully until you can feel the end position. Now turn the adjustment knob 360° clockwise. This is the standard setting from which you should start testing different adjustments from: By turning the adjustment knob clockwise you increase the damping (slower). By turning the adjustment knob anti-clockwise you decrease the damping (faster). WARNING: Never continue to turn the knob after you have felt the end position! This can damage the cartridge! This applies to both directions! recommended fork pressure rider weight [kg] 50-55 55-60 60-65 65-70 70-75 75-80 80-85 85-90 90-95 95-100 100+ Table 1 Fork pressure upper chamber/system lower chamber [bar] [psi] [bar] [psi] 5-5,5 5,5-6 6-6,5 6-6,5 6,5-7 6,5-7 7-7,5 7-7,5 7,5-8 7,5-8 8+ 72-80 80-87 87-94 87-94 94-102 94-102 102-109 102-109 109-116 109-116 116+ 6-6,5 6-6,5 6-6,5 6,5-7 7-7,5 7-7,5 7,5-8 8-8,5 9-9,5 9,5-10 10+ 87-94 87-94 87-94 94-102 102-109 102-109 109-116 116-123 131-138 138-145 145+ 4.2. Rear shock Your BIONICON Bike is fitted with an air shock as standard which can also be adjusted like the fork to your personal preferences. 4.2.1. Air pressure Correct setting of the air pressure in the rear shock is essential for your bike. Every suspension frame has kinematics conceived for specific characteristics; for example under tension from the chain and thus requires a specific neagtive suspension travel (sag) in order to achieve maximum potential forward drive. At the same time the negative travel ensures that the suspension is able to smoothly extend into depressions in the trail surface without the whole bike 'falling' into the depression. The rear tyre can stay in contact with the ground and maintains traction. For the following observations the negative travel is defined as that travel which results from the fully equipped rider just sitting on the bike in a stationary position. At first the value of the negative travel needs to be determined and this proceedure can be used for every type of rear shock fitted to your BIONICON. Here's how to do it: 1. Push back the o-ring on the damper body until it sits next to the wiper seal. IMAGE 2. Set all possible damping adjustments on the rear shock to the lowest possible level IMAGE 3. Slowly sit on the bike wearing the equipment you would wear for a ride and adopt your preferred riding position IMAGE 4. Wait until the rear shock has compressed and no longer moves. Slowly lift your feet from the ground in order to really place your entire weight on the suspension without ever giving any impulses into the shock which would over compress the suspension. IMAGE The o-ring now shows the current sag value. IMAGE TIP: Position yourself next to a wall or get help from a second person who can stabilise you allowing you to put both feet on the pedals! This is more precise! 5. Get off the bike and ensure that in doing so you don't further compress the rear shock. 6. Measure the distance between the o-ring and the wiper seal with a suitable tool and remember the value. IMAGE In table 2 you will find the percentage sag for the value measured in relation to the available stroke of the rear shock. Check whether the value you measure lies within the recommended range for the bike you have. Increase the air pressure in the rear shock if the measured sag value is too high! Reduce the air pressure in the rear shock if the measured sag value is too low! recommended sag for edison EVO w/OE shocks sag [mm] 1,6 3,2 4,7 6,3 9,5 12,6 14,2 15,8 17,3 18,9 20,5 22,1 23,6 25,2 26,8 28,4 29,9 31,5 Table 2a sag [%] 2,5 5 7,5 10 15 20 22,5 25 27,5 30 32,5 35 37,5 40 42,5 45 47,5 50 Sag edison EVO OE rear shock strokes Magura TS-RC X-Fusion Vector AIR HLR Rock Shox Monarch Plus RC3 stroke (max) 63mm +/-1 63mm +/-1 63mm +/-1 NOTE: Certain rear shocks require a specific approach to inflate the air chamber(s). To ensure you inflate the shock correctly follow the instruction manual of the relevant manufacturer which is supplied with your bike! If you have lost the instruction manuals or do not have any please contact us! We're happy to help. TIP: Make use of the o-ring fitted over the shock body during rides to check you are using the full travel effectively! To do this push the o-ring back to the wiper seal on the shock body before you start the ride. After the ride you can see how much stroke the shock has used just like measuring the sag. The maximum available stroke of your shock can be found in table 3 in this handbook or in the handbook for the rear shock unit. Maximum pressures for suspension components Max pressure [bar] front forks Bionicon Doubleagent 160 Bionicon Doubleagent 180 Bionicon/X-Fusion Metric Bionicon/X-Fusion Metric rear shocks Rock Shox Pike RC Solo Air Rock Shox Monarch+ RC3 Bionicon/Magura TS RC Bionicon/X-Fusion Vector Air HLR Table 3 Max pressure psi [psi] annotations 12 12 12 12 168 168 168 168 10 18,5 17 20 148 275 247 300 both, upper and lower air chamber both, upper and lower air chamber both, upper and lower air chamber both, upper and lower air chamber max. pressures for suspension components WARNING: Contact us at BIONICON, if your rear shock regularly uses the full stroke; for example repeatedly during a ride in-spite of correct sag adjustment! Frequent bottom outs must be avoided otherwise you could damage the frame or the rear shock! 4.2.2. Adjusting the rear shock compression damping Some rear shocks are fitted with an externally adjustable compression damping. Check in the shock instruction manual which compression damping adjustment options you actually have and how these are made. In principle the same is valid for the rear shock as for the suspension fork: The lower compression damping you ride, the more plush the rear shock can react to even small impacts and trail undulations. The suspension becomes more 'comfortable'. On trails with frequent, multiple, hard impacts (e.g. tree roots) many riders prefer a lower amount of compression damping to allow the rear suspension to perform more sensitively. The higher compression damping you ride, the more feedback you get from the trail and the rear suspension feels more firm. On trails with frequent undulating terrain (e.g. bermed curves, long bumps) or without rapidly repeating impacts it can be advantageous to use a slightly higher compression damping in order to stabilise the suspension and build up counter pressure to the ground. 4.2.3. Adjusting the rear shock rebound damping As a rule every rear shock is fitted with an externally adjustable rebound damping. Check in the shock instruction manual which rebound damping adjustment options you actually have and how these are made! In principle: The lower rebound damping you ride the faster the shock can extend and the rear suspension is therefore able to offer the full rear travel quicker. If the rear suspension becomes increasingly firm during multiple, repetitive impacts then a reduced rebound damping can be of help. Fast rebound settings are recommended for trails with many, rapid impacts such as a 'root garden'. The higher rebound damping you ride the slower the rear suspension can extend. If you notice that the bike becomes mushy or begins to oscillate during fast cornering then you rebound is probably set too fast. Increasing the rebound damping on the rear shock can also prevent an unpleasant 'kicking' of the rear suspension when a jump begins as the back wheel extends more slowly and 'controlled'. 5. GENERAL ADJUSTMENTS 5.1. Brakes and gears In order to ensure perfect function of the brake and shifting components all of the parts fitted to your BIONICON need to be correctly secured, aligned and adjusted. As especially shifting and braking components from third-party manufacturers are continuosly reengineered it is too complex to deal with every model variant from every manufacturer in this handbook. You bike is supplied with the relevant handbooks for the components fitted to it. Please observe the supplied manuals and instruction sheets from all manufacturers which will help you to make any adjustments correctly! If you didn't receive these handbooks or don't have any please contact us! WARNING: Observe the manufacturers instructions and rules and ensure in every riding situation that the cables/lines of the brakes, gears and BIONICON System are of a sufficient length especially with the handlebars at full lock. Levers may not be positioned in a way that lines can be crushed, bent or otherwise damaged during normal use! Check your braking and shifting components before every ride for correct function and fitting! 5.2. Twin-Lock Stem and Direct Mount Stem Twin Lock Stem Your BIONICON is equipped with the BIONICON Twin-Lock stem system. This system enables a variable adjustment of the stem angle and thus stem length and height. The system is available in two versions with 25.4mm and 31.8mm handlebar clamp diameter. To change the stem angle open both stem clamp bolts of the Twin-Lock stem and rotate the stem and handlebar to the desired position. Make sure that the stem clamp bolts are sufficiently re-tightened (8 Nm). Make sure that the system air hoses are not bent or damaged by the new position. Direct Mount Stem The BIONICON Direct Mount Stem is an optional stem which can be used instead of the Twin-Lock Stem version. The bar clamp bolts are both tightened to 6Nm. WARNING: Ensure that the bar clamps are symmetrical after tightening the bolts. The gap between the clamp shell and the stem body must be identical at the top and the bottom. The stem-crown fixing bolts should be tightened to 8Nm just like with the Twin-Lock Stem. On BIONICON bikes equipped with the BIONICON Doubleagent G2s suspension fork with 160mm travel there is an additional adjustment for the stem reach for either variant by fixing the stem to a different position on the fork crown. Release the four stem fixing bolts and position the stem in the alternative position. Tighten the stem again using the four bolts (8 Nm). WARNING: An insufficinetly tightened handlebar-stem combination could lead to loosing control of the bike whilst riding and to serious injuries or even death. Make sure you observe the torque settings and check that the bolts are sufficiently tight in the bar-stem area before every use of your bike! WARNING: Ensure in every riding situation that the cables/lines of the brakes, gears and BIONICON System are of a sufficient length especially with the handlebars at full lock. Bars and stem may not be positioned in a way that lines can be crushed, bent or otherwise damaged during normal use! WARNING: BIONICON bikes with Twin-Lock Stem or Direct-Mount Stems are equipped with handlebars, which are designed for the special double clamps. If you wish to fit a different handlebar please ensure that the manufacturer has given permission for its use with this type of clamping system. The clamping area of the bar must be at least 72mm wide. Please contact us or the handlebar manufacturer in order to get permission to use the handlebars. 5.3. B-Switch The B-Switch is the operating button of your BIONICON System and is thus essential for the correct function of the geometry adjustment. You can position the B-Switch left or right, above or below the handlebars. The length of the airlines determines the sense of a specific positioning. Do you transport your bike in the car with the front wheel removed? Do you turn the bike upside down to remove or replace the front wheel? No problem - however please ensure the B-Switch is positioned so that the whole bike isn't resting on the button. This can cause it to be deformed and the system can then lose air pressure. 6. OPERATING THE BIONICON SYSTEM Depending on specification your BIONICON might be equipped with the BIONICON System. The BIONICON System is the heart of all BIONICON Bikes, it allows the geometry to be infinitely adjusted to the terrain. The geometry and suspension kinematic adjustment is done 'on-the-fly' which means you can intuitively adjust the bike whilst riding without taking your hands away from the handlebars. 6.1. Downhill-Position (DH-position) The downhill-position (DH-position) is also the normal position of the bike with the fork fully extended and the B-Odo fully compressed. IMAGE The downhill-position is also the reference for all geometry data provided by BIONICON Bikes. NOTE: On flat trails we recommend you ride with the fork fully extended. WARNING: Never press the B-Switch adjustment button whilst using the brakes. This could lead to serious injury or even death. 6.2. Uphill Position (UH-position) Starting from the DH-position the fork travel can be reduced infinitely to a minimum of 80mm and thus brought into the UH-position. The extension stroke of the B-Odo automatically fits to the fork travel adjustment made. The maximum UH-position is achieved when the fork has dropped approx. 80mm and the B-Odo has extended by approx. 15mm. IMAGE Head and seat tube angles change by approx. 5° between both end positions! NOTE: We recommend you use the fork travel adjustment and geometry adjustment only for gradients which would normally require you to shift your weight forwards on the bike in order to prevent the front wheel from rising up during climbs. Press and hold the handlebar mounted B-Switch whilst riding and shift your weight on the pedals forwards over the handlebars. Your fork will compress and the B-Odo will simultaneously extend. You can use the reduced travel position for any duration whilst climbing and depending on the gradient vary the UH-position to your individual preferences. NOTE: Only reduce the fork travel by shifting your body weight. As soon as the B-Odo has extended the fork has reached its maximum travel reduction. Do not apply additonal excessive pressure to the handlebars whilst decreasing the fork travel. Due to its design this could cause an internal air pressure imbalance which can deform seals and temporarily block the BIONICON System. Let go of the B-Switch as soon as the B-Odo has reached its fully extended position and do not continue to press down! WARNING: We strongly recommend you never use the UH-position whilst riding downhill: The forward biased centre-of-gravity, low front and reduced fork travel make controlling the bike on off road descents extremely difficult and this can lead to crashes which could have fatal consequences! NOTE: The use of the BIONICON System in the steepest/shortest travel position on moderate climbs can cause an unfamiliar feeling that pedalling the bike has become more difficult. This feeling is well documented for 'BIONICON-beginners' and usually diminishes after a few longer rides using the BIONICON System. This phenomena is mostly due to the original habit of requiring a certain position on the bike when tackling steep climbs. The seating position with activated BIONICON System stresses other muscle groups as power transfer is more efficient: in other words your body and perception need to adapt to the new riding position. TIP: If whilst climbing you experience an unpleasant feeling which seems to hinder forward movement it might be possible that you have adjusted the geometry too much for the gradient you are climbing. In this case press briefly on the B-Switch whilst riding. This allows you to adjust the level of the geometry adjustment in exact steps until you find a position which feels comfortable. Using the BIONICON System the rider can still maintain a relaxed and upright body position even on the steepest of climbs, which in turn allows for more effective breathing technique. 7. MAINTENANCE 7.1. F.I.T. System Depending on the specification your bike is equipped with the BIONICON F.I.T. (Front Impact Transmission) headset system. The F.I.T. headset bearing transfers frontal impact and braking forces subjected to the forks to tensile forces along the steerer tube. This split-steerer tube construction can be weight optimized and allows for the headset bearing to be pre-loaded. Tools required: 1.5mm hex key 5mm hex key HG cassette lock ring tool Here's how to do it: 1. Loosen the bolts of the lower fork crown IMAGE 2. Loosen the locking screw screw using a 1.5 mm hex key IMAGE 3. Using a HG Cassette removal tool unscrew the FIT upper bearing tube IMAGE 4. Pull the lower fork bridge down IMAGE 5. Replace or grease the bearings and T – rings IMAGE 6. Push the lower fork bridge back up and tighten the bolts (8 Nm) IMAGE 7. IMAGE Screw the upper FIT bearing tube back in. Tighten the bearing so that the forks rotate freely but do not have any bearing play 8. Tighten the locking screw using a 1.5mm hex key (2 Nm) IMAGE /. Explosion drawing see old Manual 7.2. Gravilube-System All BIONICON suspension forks up-to 160 mm travel feature our integrated lubrication system which allows you to externally lube the fork. With Gravilube you can do a quick service in a few minutes. WARNING: You must avoid getting oil on the brake rotor or brake pads as this can cause the braking system to lose function. If you accidentally get oil on your brakes please ensure a qualified technician inspects them. Tools required: – 2.5mm hex key – 2 rags/cloths – Disc brake cleaner – BIONICON G2/oil Here's how to do it: 1. Using the 2.5mm hex key remove the two bolts on the fork casting IMAGE 2. Make sure that the black o-rings remain on the bolts and don't stay in the bleed ports of the casting IMAGE 3. Cover the brake caliper and rotor with a clean, grease free rag in order to ensure that any leaking oil doesn't contaminate the brake rotor or pads IMAGE 4. Using a syringe fill the lower bleed port with with BIONICON G2/oil until oil becomes visible at the upper port (approx. 5-8 ml). Catch any oil leaks with a rag. IMAGE 5. Re-insert the upper bolt first into the casting and tighten (max. 2 Nm) IMAGE 6. Wipe off any excess oil from the casting and clean everything with disc brake cleaner or isopropyl alcohol IMAGE 7. Repeat the whole process for the other stanchion 8. To finish spread some BIONICON G2/oil on the stanchions IMAGE 9. Adjust the bike repeatedly from the downhill to the uphill-position, in order to distribute the oil evenly over the stanchions. IMAGE WARNING: After every dismantling of the fork or opening of the Gravilube systems check that no oil or grease has contacted the braking system. For your own safety clean the brakes, rotors and brake pads after each fork service with brake cleaner. Check immediately after every fork service that the braking system is fully functional before you set off on a ride. WARNING: Never ride a bike if oil has contacted the braking system. Contact us or the brake manufacturer or an official service centre for the brake manufacturer. WARNING: Non-functioning brakes during a ride can cuase a loss of control and lead to serious injuries or even death. 7.3 Maintenance plan In order to enjoy the perfect function of your BIONICON bike, it is necessary to carry out certain maintenance work on a regular basis. If you are unsure about this, please contact our BIONICON service who will be happy to help you! 1st Service The so-called "1st service“ of your bike is necessary after 2-3 rides. Threaded connections: This new bike check is to ensure that each threaded connection on your bike is still correct (torque setting). On your first ride each component is used for the first time and gets broken in/tuned in. This initial loading of components and threaded connections can cause bolts to "seat" and minimal play can arise. In order to prevent this play becoming bigger or causing faster than normal wear it must be rectified by further tightening of each threaded connection. Please refer to the table (torque settings) when considering BIONICON components. For components made by other manufacturers please check the corresponding handbooks for torque settings and advice. If you didn't receive these instruction manuals or do not have any please contact us! We're happy to help Gears: If you notice that your gears don't shift as precisely after your first ride please don't be alarmed. During the first ride the gear cables can stretch from being used and lose some tension, this is a natural process. The gear cable needs re-tensioning. This can be achieved using the tension adjusting screw on the shift lever. Turn it carefully step-by-step in an anti-clockwise direction until the correct tension is achieved and shifting becomes precise again. Air system: The air system (BIONICON geometry/travel adjustment) is filled to a pressure of 15 bar in the factory and tested multiple times for air retention. During real life riding conditions however much higher system-internal pressures arise when the fork compresses. These cyclical loads can also lead to the threaded air-system connectors and fittings seating after the first few rides and requiring re-tightening in order to prevent any air from escaping. Do not be alarmed if the fork/air system has lost some pressure after not being used for some time. Tools required: - 8mm open ended wrench - soapy water solution Here's how to do it: 1. Pump up the air system to 13-15bar (approx.190-220 psi). 2. Take some of the soapy water solution and trickle it over the lower connector on the B-Switch and on the right hand connector of the fork cartridge IMAGE 3. Observe the connectors. If a bubble starts to form then use the 8mm spanner to carefully tighten the air connector (right hand thread). IMAGE 4. Use the soapy water solution to check again for bubbles. If necessary tighten the relevant connector carefully. If you feel uncomfortable about carrying out these tasks please contakt us in order that we find a quick and uncomplicated solution. WARNING: By carrying out regular, thorough and specialist maintenance on your bike and its components you will avoid problems, defects and malfunctions which could result in accidents and therefore serious injuries. Before every ride: - check the wheels for any damage and sufficient spoke tension - check if the tyres are worn, damaged and free of foreign objects - check that all quick release levers and/or through axles are firmly shut and secured - check the brake system for perfect function, correct and secure fit and wear - check the brake system for leaks and constant bite point - check the handlebars, fork, frame, stem, seat post and grips for secure and correct fit as well as for any signs of possible material fatigue and mechanical overloading - check the correct set-up of the BIONICON system and of the suspension components - check the lubrication film on the contact surfaces of the suspension components After every ride: – Clean your bike, especially the contact surfaces of the suspension components with a cloth and clean water. Don't use agressive cleaning products (which also damage the environment) or high-pressure/ jet washers. Monthly: – check the chain, cassette, chainrings and pedals for wear and damage – adjust the gears, lubricate all moving parts and check the shift cables (inner & outer) for wear and damage – check that the crank arms and chainring bolts are tightened sufficiently - check the frame and forks for damage or any cracks - check the air system of the fork and rear shock Annually: – time for a complete bike service – check the air system for air retention – Ensure the suspension components are serviced properly by a specialist suspension technician WARNING: By carrying out regular, thorough and specialist maintenance on your bike and its components you will avoid problems, defects and malfunctions which could result in accidents and therefore serious injuries. Be extremely cautious and vigilant during these regular inspections as your safety whilst riding depends upon them! Never ride your bike if you have identified any damage or when you are unsure that it and all components on it function fully! 7.4. Torque settings Please observe the correct torque settings given by manufacturers for their components for your own safety. BIONICON components have torque settings displayed. Further torque settings are given in table 4. If this is not the case please check the corresponding handbooks of the component in question or contact our service or the component manufacturer for support. Table 4 Edison EVO Explosion Drawing Torque settings – Stem – handlebars: 8 Nm (Exception: Urban Cargo: 6 Nm) – Stem – crown : 8 Nm – (Threaded) axles: 8 Nm – Rear shock mount: 8 Nm – Main pivot Supershuttle/Ironwood: 25 – 30 Nm – Rocker arm bolts G2 (Reed, Alva): 10-12 Nm – Rear Shock Mount (RSM) (Supershuttle, Ironwood, Alva): 8 Nm - Reinforcement tube (Supershuttle, Ironwood): 8-10 Nm – Bottle cage and mudguard bolts: 4 Nm – 20mm-through axle (side (Alva180, Supershuttle FR, Ironwood FR)): 10 Nm – Clamp 20mm-through axle (front (Alva180, Supershuttle FR, Ironwood FR)): 6-7 Nm – Brake line clamp fork: 1 Nm – Brake line/cable clamps: 3 Nm – Post-Mount brake caliper: according to brake manufacturer, max.8 Nm – Main pivot bearing (Reed, Alva, Tsla, Golden Willow (Scandium), Edison (Ltd)): 8 – 10 Nm – Front derailleur: High direct mount (hdm): 8 Nm; Low direct mount (ldm): 6 Nm – Saddle bolt (Bionicon rigid seatpost): 22 Nm – Rocker arm Golden Willow (Scandium): - Main triangle bolts: 10 Nm - Seat stay bolt: 8 Nm - Rear shock bolt: 8 Nm – Horst-Link bearing bolt (Golden Willow (Scandium), Reed, Alva): 8 Nm – Lock on grips: 6 Nm – Clamp for BIONICON button (until 2013): 4 Nm - Clamp for B-Switch (from 2013): 1 – 1,5 Nm WARNING: Too high or too high torque settings can lead to loss of function for a threaded assembly. Too low torques can cause a thread to come loose during a ride and cause (sometimes irreparable) damage to the component in question. Too high torque settings can damage threads and components and in certain conditions cause threads or bolt heads to be damaged or even torn off. For your own safety observe the torque settings given by every manufacturer. If you are unsure of what torque setting is required please check the handbook from the relevant manufacturer. 8. Tables Table 1 Fork pressure Table 2a Sag Table 2b edison EVO OE rear shock strokes Magura TS-RC X-Fusion Vector AIR HLR Rock Shox Monarch Plus RC3 stroke (max) 63mm +/-1 63mm +/-1 63mm +/-1 Table 3 max. pressures for suspension components Maximum pressures for suspension components Max pressure [bar] front forks Bionicon Doubleagent 160 Bionicon Doubleagent 180 Bionicon/X-Fusion Metric Bionicon/X-Fusion Metric rear shocks Rock Shox Pike RC Solo Air Rock Shox Monarch+ RC3 Bionicon/Magura TS RC Bionicon/X-Fusion Vector Air HLR Table 4 Max pressure psi [psi] annotations 12 12 12 12 168 168 168 168 10 18,5 17 20 148 275 247 300 Edison EVO Explosion Drawing Torque settings both, upper and lower air chamber both, upper and lower air chamber both, upper and lower air chamber both, upper and lower air chamber 9. WARRANTY By purchasing a BIONICON bike you have chosen a high quality product. According to the EU-wide changes of warranty regulations from 01.01.2002 the end-consumer has a legally binding warranty period from the seller. This period begins on the handover of the bike by the dealer. Please keep the proof of purchase date with your bike documents. In addition to the warranty, a so-called reversal of the burden of proof is valid for a period of six months from the purchase date. This means that the seller must prove that any faults, which arise were not present at the time of purchase and were not caused by incorrect use, functional wear-andtear or misuse. Not covered by the warranty: - damage which arises through incorrect use, insufficient maintenance, repairs not carried out by qualified personnel or any modifications. Notes on care can be found in this instruction manual. - all parts of the bike which are subject to functional wear-and-tear, except for damage arising from faulty materials or production. - repairs which are based on the use of used parts or any damages arising thereof. - damage arising from incorrect use and/or force majeure. Information about this can be found in this handbook. - damage arising from use in competition or jumping. - damage arising from accidents or other unusual interference from others except for damage arising from faulty materials or production. - any subsequent components which were not part of the delivery at the time of handover, or damage arising from the incorrect fitting of such components by non-qualified personnel. Warranty claims can be made for: - production or material faults. - faults, which were already present before the time of handover by BIONICON. - damage, which does not arise for natural reasons or those of functional wear-and-tear. - damage, which arises in spite of correct use of the product. Parts subject to wear-and-tear Your BIONICON bike is a technical product, which must be regularly inspected and whose parts are subject to a natural wear-and-tear. Please read through the definition of parts subject to wear-andtear given below carefully. 1.Tyres: Your tyres are subject to functional wear-and-tear as well as aging. This is strongly affected by your riding style and your care. Avoid sharp braking with locked wheels. Check regularly that tyre pressure is correct and that your tyres are free of any foreign objects or similar. In addition, you should protect your tyres from external influences such as excessive sunshine, heat, petrol, oil etc. 2. Drivetrain: Drivetrain components are subject to functional wear-and-tear. You can increase the lifespan by regularly cleaning and lubricating them, however, a degree of wear is unavoidable. The rate of wear is dependent on your riding style as well as regular cleaning, care and lubrication. Drivetrain components include: rear derailleur, front derailleur, chain, chin rings and cassette. 3. Brakes: Disc brake pads, brake discs and brake medium are subject to a functional wear-and-tear as well as aging. This is strongly dependent on length of use and intensity of use. A higher operational loading of the brake system will lead to a shorter period of parts replacement. 4. Handlebar grips: Handlebar grips are subject to a functional wear-and-tear as well as aging. Therefore regular replacement may be necessary. Check that the grips are securely attached to the handlebars at all times. 5. Gear cables and gear cable outers: All gear cables and gear cable outers must be regularly cleaned and lubricated. If necessary they must be replaced. 6. Bearings Bearings are subject to a functional wear-and-tear as well as aging. This is strongly dependent on length of use and intensity of use. Regular replacement may be necessary. 7. Lubricants and hydraulic oils: All moving parts should be regularly cleaned and freshly lubricated to decrease wear-and-tear and ensure correct function. Hydraulic brake fluids absorb water over a period of time and must therefore be exchanged at regular intervals. 8. Paint and surface finishes: Paint and surface finishes are subject to a functional wear-and-tear as well as aging. Contact: BIONICON Bicycles GmbH Wiesseer Str. 42 83700 Rottach-Weissach Germany Telephone: +49 (0) 8022 660 298 Fax: +49 (0) 8022 660 297 E-Mail: [email protected] More information about your BIONICON bike at: www.BIONICON.com/service Returns: You have the right to return the bike to use in a new and unused condition for 14 days after purchase. The bike must arrive in its original condition with no damage. Please contact our service before you return any goods in order that we can ensure the return is managed quickly and efficiently. Please request a returns form from our service department. If we cannot find a fully completed returns form visible on the outside of any packages we will not accept the delivery. Any returns made using carriage forward/not prepaid will not be accepted by our employees. 08.05.2015
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