Wholesale Wholesale Terms & Conditions currently Karess Krafters does not offer its handmade soaps for private label PROCESSING and DELIVERY TIME: We pride our business on fresh, quality handmade soaps and make every effort to process and ship orders (once funds have cleared our account) within two weeks. However, it may take up to 20 business days before your wholesale soap order is processed and shipped. We soap orders every day except Saturday and Sunday. Our busy season begins in September and ends mid December. During this time production and delivery times may increase by as much as 4 weeks, so please plan your orders accordingly. We will contact you after receiving your order with an estimated delivery date ONLY if we will exceed our two week processing time. Once your order is ready for shipment you will receive confirmation via email with tracking details. We ship order via USPS, UPS and FedEx. Local deliveries are welcomed (within the RTP area) for a $10 delivery fee per order. ALL shipping and delivery fees are paid by the customer prior to shipment or delivery. At the present time we cannot offer pick-ups. PACKAGING All of our soaps are packaged in kraft boxes with label. If you would like to receive your soaps without Karess Krafters packaging, please be sure to select no packing when ordering your soaps. Each of our logs are cut into 4 oz, 3x1x3 size bars. DAMAGED GOODS and SHORTAGES: All packages must be opened upon receipt. Damaged items or shortages must be reported by email within 48 hours of package receipt. All damaged goods must be mailed to us within 5 days after initial contact for verification. Return shipping fees are the responsibility of the customer. All replacement soaps will be in the same fragrance as the original item(s). CANCELLATIONS, MODIFICATIONS, RETURNS and REFUNDS: Due to the handmade nature of our products, we are unable to accept order returns, issue refunds or credits. We will review potential returns only on a case-by-case basis. No returns will be accepted without pre-authorization. Please note that all of our soaps are created by hand, therefore slight variations will occur from batch to batch. We cannot accept returns due to slight color, texture or visual character deviation. This is a common occurrence with handmade items. We strongly suggest placing a small order on our retail site prior to placing your initial wholesale order to try our products. Our retail site is http://www.karesskrafters.com. PAYMENT: We accept Visa and MasterCard, Cash, Money Orders and Local Checks. For your convenience and protection, all credit card transactions are processed by PayPal® and can be paid online at the completion of your order. NO order(s) will be processed, shipped or delivered (local customers only) prior to funds clearing our account. If you are paying by check/money order please be aware that it can take up to 10 business days to clear. Payment by this method will add additional time to the processing of your order, so please plan accordingly. Full payment is required at the time of ordering. Any check/money order purchases will not begin production until it is received by us. If your check/money order payment is not received within 7 days after initial order your order will be deleted from the system. Payments should be mailed to Karess Krafters P O Box 521 Holly Springs NC 27540 CONDITIONS OF USE: There should be no modifications made to ANY product labels or the product itself. WHOLESALE PRICES: Our prices are subject to change at any given time. However, the discounted amount will remain the same. ACCOUNT SET-UP: If you agree to our wholesale terms, please visit our wholesale site at http://www.karesskrafters.com/wholesale to set up an account. We will notify you after your account is activated for wholesale purchasing By setting up a wholesale account you have agreed to the terms and conditions of our wholesale policy ORDERING: All approved wholesalers may place their order via our online store. Once your wholesale account is approved; you will receive notification of its status. All wholesale orders receive 40% off our retail prices. All orders must be at least $100.00, with NO minimum product unit purchase. For example, you may order 2, 4, 6 or more of any product. Thank you for your interest in Karess Krafters products!