Case Management: The Frontline of Healthcare American Case Management Association 2014 NC ACMA SPRING CONFERENCE May 15-16, 2014 | Wilmington, NC | Hilton Wilmington Riverside Hilton Wilmington Riverside 301 North Water Street I Wilmington NC 28401 Reservations 1-888-324-8170 Hotel Front Desk 1-910-763-5900 Nursing Contact Hours sponsored by INTRODUCTION: Case Management will be essential in the years to come as all of us find new ways to combine our knowledge and skills to meet healthcare needs on both sides of the hospital door. On the cutting edge of healthcare reform, Case Management innovations are happening all around our state. Join us as our keynote speaker, Dr Bryan Sexton, jump starts the conference with a timely, enlightening and interactive session addressing burnout in our healthcare environment and providing resilience tools you can try out immediately. Other featured sessions include: Navigating Behavioral Health, PACE, Pain Management, Transforming a Case Management Model, the Mexican Consulate, LTACHs, Ethics for End of Life and much, much more! You will leave the conference feeling energized, as we conclude with a dynamic speaker who will take us on a journey through The Wizard of Oz, discovering how a good team can make work feel like home. Continue reading for all the details and sign up for the opportunity to learn and relax with people who truly appreciate the importance of what you do. >> WELCOME Opening Remarks by Kim Sturkey, incoming NC ACMA President >> KEYNOTE ADDRESS: Keynote J. Bryan Sexton, PhD Associate Professor, Director of Duke Patient Safety Center General Psychiatry, Duke University Health System, Durham, NC Session Abstract: Dr. Sexton will provide a 90-minute primer on resilience that reviews the prevalence and severity of burnout in our healthcare environment and will give participants evidence-based resilience tools they can try out immediately. Dr. Sexton is enlightening, refreshing, interactive and entertaining as he guides us to tune in, charge up, and go forward. >> SESSION 2, BREAKOUT A: “In Our Own Voice” Earl Craig and John Puckett National Alliance on Mental Illness / NAMI, Wilmington, NC Session Abstract: A look at navigating the mental health system from the consumer’s inside perspective >> SESSION 2, BREAKOUT B: PACE Model of Care & Interdisciplinary Team Process (IDT) Dr. Midesha Pillay-Stewart Medical Director Elderhaus PACE, Wilmington, NC Session Abstract: The Program of All-Inclusive Care for the Elderly / PACE Model of Care and Interdisciplinary Process (IDT) will be described and how it enhances a day in the life of a PACE participant. Understand the value of the interdisciplinary team process and how the needs of a geriatric participant at Elderhaus PACE are assessed. >> SESSION 3, BREAKOUT C: Everything You Ever Wanted to Know about LTACHs Renee Anguilli, RN, BSN, MHA, CCM Director of Case Management Kindred Hospital, Greensboro, NC Session Abstract: Hear about everything you’ve ever wanted to know about Long—Term Acute Care Hospitals / LTACHs. How are they paid for? How has healthcare reform changed them at state and national level? What do we mean by Long-Term Acute Care? >> SESSION 3, BREAKOUT D: CarePath: A Chronic Disease Management Program Lindsay Lee, RN, BSN Director of Palliative Care Services Lower Cape Fear Hospice and LifeCare Center, Wilmington, NC Session Abstract: Examine traditional outpatient palliative care, its challenges and a new model of palliative care to meet the needs of patients with chronic illness and their caregivers. Participants will learn about CarePath, the new model, which is RN-driven palliative care that optimizes the patient in their home. At the conclusion of this session, the participant will know the structure, goals and benefits of the CarePath program. >> SESSION 4, BREAKOUT E: Mexican Consulate: A Resource for Hospitals and Patients Marcos Moreno-Baez Head of the Protection Department Consulate General of Mexico, Raleigh, NC Session Abstract: This session will describe how the Consulate General of Mexico in Raleigh helps Mexican Nationals travel back home when seriously ill. Understand the many roles of the Consulate General in repatriation, unifying families and providing help for a variety of problems faced by Mexican Nationals. There will be time for questions and answers to help attendees understand how the Consulate may address unique problems faced by hospitals. >> SESSION 4, BREAKOUT F: Readmission Penalties, Value-Based Purchasing Dr. Sherry Laurent, BS, MSN, PhD Consultant Division of Medical Affairs,Carolinas HealthCare System, Charlotte, NC Session Abstract: This presentation will trace the development of the Inpatient Hospital Pay for Performance Program as established by CMS from its inception through its current and future states. It will include current scoring methods and assist participants with the identification of key drivers of their facility’s Value-Based Purchasing (VBP) scores, and strategies which could be used to improve your facility’s scores. >> SESSION 5, BREAKOUT G: Pain Management and the Relationship to Length of Stay Ann Quinlan-Colwell, PhD, RN-BC, AHNBC, DAAPM Clinical Nurse Specialist Pain Management, New Hanover Regional Medical Center, Wilmington, NC Session Abstract: Chronic or acute pain crises contribute to frequent ED and IP utilization. This session will explain the relationships between pain, discharge, re-admission and ED visits. Barriers to adequate pain management/control, interventions that lead to adequate pain management/control and improved patient well-being will be described. >> SESSION 5, BREAKOUT H: Transforming a Case Management Model: Clinical Progression of Care – An Academic Medical Center’s Experience Amanda H. Hargrove, RN, BSN, CCM Case Management Supervisor Case Management Services, Vidant Medical Center, Greenville, NC Kim Crickmore, PhD, RN, FABC Vice President Operations and Care Navigation, Vidant Medical Center, Greenville, NC Session Abstract: The transition from a case management model to implementation of a clinical progression of care model within an academic medical center will be described. Details will be provided regarding elements of the models, discipline roles, implementation processes and collaborative efforts. Data related to outcomes before and after the implementation of the clinical progression of care model will be shared. >> SESSION 6: “Whatever You Do, Don’t Tell My Family” Dr. Christopher Jones, MD Duke Palliative Care, Assistant Professor Department of Medicine, Duke University Health System, Durham, NC Session Abstract: Ethics, legal challenges, and a patient’s wishes. Case study: Pt with rapidly advancing terminal illness, actively dying, tells the doctor, “whatever you do, don’t tell my family.” Legal challenges: serving patient, the family, following the letter of the law, and the conflicts generated. >> SESSION 7: Leaning Out Readmissions Eva H. Pittman, MSN Lean Project II, Lean Strategies, New Hanover Regional Medical Center, Wilmington, NC Session Abstract: Beginning in 2013, hospitals faced potential reimbursement penalties for excessively high 30 day readmission rates for congestive heart failure, acute myocardial infarction, and pneumonia. Each year the potential penalty increases. Lean methodology is a proven strategy in the manufacturing industry to reduce waste and improve outcomes. The basic premise of Lean is to include the people who do the work to improve the work by understanding the current state to build a better future state. >> SESSION 8: Critical Conversations Laura Hamilton, Certified Speaking Professional President Laura Hamilton Seminars, Inc., Winston-Salem, NC Session Abstract: Why Are You Looking For The Wizard? This is a journey through the movie The Wizard of Oz and a look at the life lessons learned by Dorothy and her cronies. Topics include 1) Looking for the right team players; 2) Discovering every team members’ strengths and weaknesses; 3) Working together for the good of the team; 4) Creating an action plan for success; 5) Realizing there’s no place like home. >> CONFERENCE WRAP-UP: Closing Remarks by Vicki Vanderburg, outgoing NC ACMA President Conference Schedule • May 15 - 16, 2014 THURSDAY, MAY 15, 2014 8:00 – 8:45am Registration/Continental Breakfast with Sponsors and Exhibitors 8:50 – 9:00am Welcome and Opening Remarks 9:00 – 10:30am Keynote Address 10:30 – 10:55am Networking Break with Sponsors and Exhibitors 11:00am – 12:00pm Session 2, Breakout A: “In Our Own Voice” 11:00am – 12:00pm Session 2, Breakout B: PACE Model of Care & IDT 12:05 – 1:05pm Session 3, Breakout C: Everything You Ever Wanted to Know About LTACHs 12:05 – 1:05pm Session 3, Breakout D: CarePath: A Chronic Disease Management Program 1:05 – 2:25pm Lunch, Introduction NC ACMA Board, Treasurer’s report, National ACMA poster display, Networking with Sponsors and Exhibitors 2:30 – 3:30pm Session 4, Breakout E: Mexican Consulate: a Resource for Hospitals and Patients 2:30 – 3:30pm Session 4, Breakout F: Readmission Penalties, Value-Based Purchasing 3:30 – 4:25pm Networking Break with Sponsors and Exhibitors 4:30 – 5:30pm Session 5, Breakout G: Pain Management and the Relationship to Length of Stay 4:30 – 5:30pm Session 5, Breakout H: Transforming a Case Management Model: Clinical Progression of Care 5:30 – 6:00pm Sponsor and Exhibitor Door Prize Pick-up FRIDAY, MAY 16, 2014 7:30 – 8:25am Registration/Full Breakfast 8:30 – 9:30am Session 6: “Whatever You Do, Don’t Tell My Family” 9:30 – 9:45am Transition Break 9:45 – 10:45am Session 7: Leaning Out Readmissions 10:50 – 11:50am Session 8: Critical Conversations 11:50am Closing Remarks Conference Planning Committee Conference Chair Gay Bonds, MSW, LCSW Duke University Hospital - Durham, NC Vicki Vanderburg, RN, CPUR, CCM, ACM Carolinas Healthcare System - Charlotte, NC Renee Angiulli, RN, BSN, MHA, CCM Kindred Hospital - Greensboro, NC Carolyn Clay, RN-C, BSN, BS, MBA, MSN, ACM Duke Regional Hospital - Durham, NC Denise Conn, RN, CCM, CPUR, ACM, IQCT First Health - Pinehurst, NC Tonya Harrison, RN, BSN, CCM Carolinas Healthcare System - Charlotte, NC Darren Anderson, MSN, RN, ACM Vidant Medical Center - Greenville, NC Stacey Wright, LCSW, MSW, MHA, MBA Novant Health - Charlotte, NC Pamella Aldridge, RN, BSN, MA, ACM Duke Regional Hospital - Durham, NC Karen Preston, RN, BSN, CCM Duke Raleigh Hospital - Raleigh, NC Denise Phillips Kuhn, RN, MSN, ACM New Hanover Regional - Wilmington, NC Rose Mary Wicker, RN, BSN, CCM, ACM, CPHM, IQCI First Carolina Care - Pinehurst, NC CONFERENCE REGISTRATION PRICING & INFO EARLY REGISTRATION Register from March 10 - April 13, 2014. LATE REGISTRATION Register from April 14 - May 5, 2014. ACMA Member $135 Non-Member $160 Student (Student ID Required) $40 ACMA Member $165 Non-Member $190 Student (Student ID Required) $40 Click to Register: http://www.rsvpbook.com/acmancspring14 CONTINUING EDUCATION Participants may earn up to the following continuing education (CE) hours: 8.5 Nursing Contact Hours (based on 60 minute hour) 8.5 Social Work Contact Hours 8.5 ACM TBD CCM (pending approval) TBD Nursing Home Administrator (pending approval) New Hanover Regional Medical Center is an Approved Provider of continuing nursing education by the North Carolina Nurses Association, an Accredited Approver by the American Nurses Credentialing Center’s Commission on Accreditation. HOTEL BOOKING Hilton Wilmington Riverside 301 North Water Street I Wilmington NC 28401 Reservations 1-888-324-8170 Hotel Front Desk 1-910-763-5900 Room Rate: $149 per room if booked by April 13, 2014. Limited Availability. Book early. Click to Book: http://www.hilton.com/en/hi/groups/personalized/I/ILMNCHF-ACA-20140514/index.jhtml