INSTRUCTIONS ORTEL SIM CARD GERMANY Copyright ©2012 InternationalSIM. All rights reserved. The content of this document may not be copied,replaced,distributed,published,displayed, modified,or transferred in any form or by any means except with the prior permission of InternationalSIM. Copyright infringement is a violation of federal law subject to criminal and civil penalties. InternationalSIM Tel: +31 314 820 225 • Email: [email protected] • website: www.internationalsim.eu Introduction Congratulations on your purchase! You made a wise decision that will save you time, money, and energy on your next trip. This instructions contains step-by-step instructions, tips, and money saving tricks. Please review the documentation to get the most out of your SIM Card. Lets get started! Requirements for Service In order to use this SIM you need an unlocked device. How do you know if you have an device? Insert the SIM card into your device. If your device indicates a provider (eg Verizon Wireless, T-Mobile) then your device is unlocked. If your device displays a different message, your device is locked. In addition, your device needs to support the correct frequency in order to call and / or use the internet. Worldwide providers use of several GSM networks (850, 900, 1800 and 1900 MHz). The GSM1800 network is widely used in Europe, the GSM850 network often in South America and Asia and the GSM1900 network especially in North America. To use your GSM anywhere in the world you will need a quad-band phone. For "faster" 3G, Internet Providers use the UMTS network (850/900/1700-AWS 1900/2100 Mhz.) To access a list of all 3G frequencies by country please visit: www.en.wikipedia.org / wiki / List_of_UMTS_networks 4G Internet. 4G stands for 4th generation and is the fourth generation of mobile telecommunications standards. It is the successor to the 3G standard. 4G is still limited globally available. For a list of all frequencies by country please visit: www.worldtimezone.com/4g.html Note: "Unlocked" means that your phone supports SIM cards from provider that are allowed. Often a provider locks a cellular phone Unlocking your Device Unlocking your device is an easy process, it simply involves dialing a code on your phone’s keypad. Most mobile phone operators will give you the unlock code and step-by-step instructions right over the phone. Call customer service and inform them you’ll be traveling out of the country and you need the „unlock code“. Apple iPhone users can visit http://www.jailbreakme.com to unlock their devices for FREE. InternationalSIM Tel: +31 314 820 225 • Email: [email protected] • website: www.internationalsim.eu Contacting Customer Support You can reach our customer support by calling: 1138 or via 0177 177 1138 Openings hours: Monday till Friday from 8 AM till 8 PM Saturday till Sunday from 9 AM till 6 PM Getting started: Before using your Ortel Mobile SIM card, you should first activate it. You can easily activate your SIM card by calling our hotline or via the Internet. 1. Activation hotline: 01806-100 600 (€0.20/call, max. €0.60/call from German mobile networks) 2. Internet: You can activate your Ortel Mobile SIM card in 10 different languages at http://www.ortelmobile.de/en/sim-card/activation.html To activate your SIM card, you require the following information:  Your phone number (provided in the starter set)  Your SIM card number (provided in the starter set)  Your address (please insert a German address e.g. hotel address)  Your date of birth Please enter these details during the SIM card registration process. Activating the SIM card can take up to one hour after you have completed the registration process. Put your Ortel Mobile SIM card in your mobile phone and enter the PIN code. You will find the PIN code on the back of the SIM card holder. If you have no network coverage, switch your phone off and back on again. Where can I buy top up cards?: There are a few different ways to add airtime:  Online through our website  Online through www.ortelmobile.de  With “E-plus” pre paid cards (available from many supermarkets, specialist retailers, post offices, kiosks, filling stations and in E-Plus shops.) InternationalSIM Tel: +31 314 820 225 • Email: [email protected] • website: www.internationalsim.eu How can I top up with “E-plus” pre paid cards?: Topping up your Ortel Mobile credit is very simple.  Option 1: Call 1155 and follow the instructions Enter your code from your top-up card (16 digit number)  Option 2: Your balance has now been upgraded. Incase 1155 does not work or you would like to top-up from abroad, you can call +49 177 1155 How to Dial International Calls To place an International call you must dial ,,00“ followed by the country code. The format is: 00 + COUNTRY CODE + AREA CODE + NUMBER Standard Rates:          Calling to a landline in Germany Calling to a mobile in Germany Sending a text message in Germany (Max.160 letters) Sending a MMS in Germany Listening to Voicemailbox Ortel Mobile 1155 service number 0800 Service number Activation number 0800 000 6836 Data per MB (100 KB increments) €0,09 €0,09 €0,15 €0,39 €0,09 €0,00 €0,00 €0,49 International Rates: http://www.ortelmobile.de/en-GB/rates/ratelist/ InternationalSIM Tel: +31 314 820 225 • Email: [email protected] • website: www.internationalsim.eu Internet Options: Find the right call and surf options for you. Naturally, smart options are also available – these provide call minutes and an Internet flat rate in one package. Simply search and register. Internet FLAT 5GB With the internet FLAT 5GB bundle, you can browse the internet in Germany with your device for just €19,90/30 days. Internet FLAT 3GB With the internet FLAT 3GB bundle, you can browse the internet in Germany with your device for just €14,90/30 days. Internet FLAT 1GB With the internet FLAT 3GB bundle, you can browse the internet in Germany with your device for just €9,90/30 days. EU internet Package 100MB With the EU internet Package 100MB bundle, you can browse the internet in other EU countries with your device for just €4,99/7 days. InternationalSIM Tel: +31 314 820 225 • Email: [email protected] • website: www.internationalsim.eu Call Options: Find the right call and surf options for you. Naturally, smart options are also available – these provide call minutes and an Internet flat rate in one package. Simply search and register. Allnet Flat With the Allnet Flatt option, you get Unlimited Talk & text to all German networks for just €19,90/30 days. Allnet 1000 With the Allnet 1000 option, you can call up to 1000 minutes to all Landline & Mobiles in Germany and to 18 countries for just €19,90/30 days. Allnet 400 With the Allnet 400 option, you can call up to 1000 minutes to all Landline & Mobiles in Germany and to 18 countries for just €9,90/30 days. InternationalSIM Tel: +31 314 820 225 • Email: [email protected] • website: www.internationalsim.eu E-Plus Flat With the E-Plus flat option, you can get Unlimited calls to the entire E-Plus network for just €5,00/30 days. EU Talk pack 100 With the EU Talk 100 pack, you can call up to 1000 for all outgoing calls from EU countries to German and other EU countries for just €4,99/7 days. InternationalSIM Tel: +31 314 820 225 • Email: [email protected] • website: www.internationalsim.eu MeinOrtel: your personal online customer area  View credit balance  Immediate top-up  Automatic top-up – PROMOTION: €2.50 bonus when you top up with at least €20  Register, manage & cancel options  View remaining included minutes  View itemised bill  View and amend personal data  and much more... ‘ Register MeinOrtel at https://mein.ortelmobile.de/ScRegUser.html Login to your MeinOrtel: https://mein.ortelmobile.de/ScLogin.html https://play.google.com/store/apps/details?id=com.mvneco.myOrtel Data (APN) Settings: You can use mobile Internet as soon as your Ortel Mobile SIM card has been activated. No additional activation is required. The first time you use your mobile phone, Ortel Mobile will normally send you an automatic text message with the correct settings for using the Internet. If this does not work, you can use the following settings: Connection name WEB GPRS APN internet.eplus.de Username Eplus Password Internet PPP authentication type PAP First DNS 212.023.097.002 Second DNS 212.023.097.003 InternationalSIM Tel: +31 314 820 225 • Email: [email protected] • website: www.internationalsim.eu Tethering: You can use Ortel for Tethering (Mobile Hotspot). InternationalSIM offers various Mobile Hotspot devices. Where can I view my current credit balance? You can view your current credit balance at any time in your personal "MeinOrtel" customer area. Alternatively, you can request your current balance as follows:  Telephone: Dial 1155 and press 1.  Via USSD code: *100# and then press the call button. Your balance will be displayed on your mobile phone screen immediately. SIM Card & Prepaid Validity In case there is no credit left on your SIM, you will be unable to call, send Text messages and/or use the internet. You can still receive Text messages, phone calls and use emergency numbers. After 3 months your SIM will be deactivated. Coverage: Ortel Mobile uses the high-performance network operated by E-Plus Mobilfunk. This means that you will benefit from outstanding call quality and network coverage. E-Plus network currently covers 98% of the German population.. Roaming: Roaming is allowed. Whenever you reside in Germany you will be available on the same German number. The 1155 number doesn’t work outside Germany. In case you go abroad you can call +49 177 1155. Taje note that you will pay extra for roaming, when you use the SIM-card outside of Germany. **Information contained herein is subject to change without notice and is not warranted to be error-free.** InternationalSIM Tel: +31 314 820 225 • Email: [email protected] • website: www.internationalsim.eu