Senior Management HOW TO LEAD FOR PERFORMANCE BEYOND EXPECTATIONS Dr Tan Jing Hee May 20 – 22 / October 5 – 7, 2009 STRATEGISE PLAN Members of The SIM Group www.sim.edu.sg/pd HOW TO LEAD FOR PERFORMANCE BEYOND EXPECTATIONS – A transformational leadership approach Introduction Leadership – a quality so valued, yet so misunderstood. Some describe it as a confident posture, a voice filled with conviction or eyes gleaming with steely resolve. But is it? The 1980s saw a stream of research on charismatic theories of leadership. Collectively referred to as the ‘New Leadership’, they focus on the role of leaders in bringing about transformational impacts on their followers that result in performance beyond expectations. Specifically, these measurable behaviours have positive outcomes that include increased effectiveness, experience of greater satisfaction and followers being motivated to put in extra effort. The Multifactor Leadership Questionnaire (Bass & Avolio) has emerged as an exciting, robust, empirically-based 360-degree survey instrument to diagnose a full range of leadership behaviour among managers and organisational leaders. Derived from more than 20 years of research based on the input of James McBurn’s transformational leadership work, it assesses an individual’s full range leadership behaviour. Information collected through the use of this instrument can form the basis of a whole host of applications in assessing individual leadership effectiveness, teambuilding, and organisational development. This programme will discuss a full range leadership model and how it can be adopted as a universal paradigm in comprehensive multi-level applications; provides an evidence-based basis for quality personalized assessment feedback and competent interpretations; follow-through coaching and training interventions at the highest professional and ethical standards; measures and improves distributed leadership in teams; diagnoses organisational culture, and suggests interventions to assist achievement of a culture linked to optimal organisational effectiveness. Benefits to you •Your 12-page MLQ self-report, including: – full-range leadership profile – leadership development plan – transformational strengths – transformational areas for development – non-transformational leadership styles – complete reporting of responses to all survey questions •Coloured copy of the full range leadership model diagram • Benchmarks of optimal behaviour frequency ranges, based on research outcomes. Programme Outline • Understanding Evidence-based Management Leadership Studies –New leadership paradigm –Full-range leadership model • Full Range Leadership Behaviour and the Multifactor Leadership Questionnaire (MLQ) –Transformational leadership behaviour – Idealised attributes – Idealised behaviour – Inspirational motivation – Intellectual stimulation – Individualised consideration –Transactional leadership behaviour –Non-transactional leadership behaviour • Competency / Functional Skills Development –Decision making and problem solving – Whole brain thinking – Interpersonal communication – Motivating, selecting and developing people • Turning Skills into Transformational Leadership Behaviour – Self-fulfilling prophecy –Competency-based creativity – Self-management to social management • Putting It All Together –Needs-results-work-competence nexus –Towards organisational excellence Learning Features Prior to this programme, each participant will take an online survey, the MLQ Self Report, the inputs of which will be fed back during the programme in the form of a 12-page report. The programme provides participants with a wide range of active and interactive opportunities for reflection, and experience sharing, in pursuit of a strong understanding and application of a full range of leadership behaviour and their impact on organisational performance. Experiential learning will be facilitated / reinforced by various activities, including: • video case studies • simulated exercises • feedback survey exercises • integration sessions Who Must Attend •General and senior managers •Organisational leaders • Profit-centre directors • Anyone with division-wide management and leadership responsibilities keen on understanding their leadership behaviours, their impact on followers and associates and are motivated to improve their management leadership performance. Programme Leader Seminar Leader Dr Tan Jing Hee, BSc, Dip. Ed., Dip.M, MBA, PhD., FCIM is the Managing Director of LEAP Performance Pte Ltd and the Singapore Affiliate and Certified Programme Leader of Louis Allen Associates, Inc., USA. He is also a Trainer for the Golden Personality Type Profiler (formerly the ORA Personality Profiler System); accredited facilitator for programmes using the well-known 360-degree Multifactor Leadership Questionnaire (Bass & Avolio); and a People Developer Consultant. In 1987, he co-edited a book on ‘Developing Managers In Asia’, published by Addison-Wesley. He was also the Chief Operating Officer of SIM before leaving it to pursue other interests. Dr Tan’s special interests in research, teaching and consultancy are in the fields of leadership, marketing and general management. He developed the first empirically validated factor model of management work in Singapore for which he was awarded the PhD in Management in May 1994 by Brunel University / Henley Management College. ADMINISTRATIVE INFORMATION How to Lead for Performance Beyond Expectations Date May 20 – 22 / October 5 – 7, 2009 Closing May 5 / September 18, 2009 Date Fee S$1,605.00 (Inclusive of 7% GST) For foreign delegates, please refer to clause 2 Time 9.00 am – 5.00 pm 1. Hotel Reservations (for foreign delegates) Please contact us for assistance in hotel reservations. 2. Registration and Payment A place will be reserved for you upon receipt of your registration by fax/e-mail. Please inform us in writing of any change in your registration with more than 10 working days* of notice before commencement of programme, after which 25% of course fee will be chargeable. If no notification is received by commencement date, the full course fee will be charged. For foreign delegates sponsored by their companies, GST is not applicable. If payment is made through a local company, GST will apply. Payment must be made by the closing date stated. All cheques/ bank drafts must be made payable to ‘Singapore Institute of Management’, crossed and marked ‘A/C payee only’ with the programme title(s) indicated on the back of the cheques. Mailing address can be found at the bottom of this brochure. 3. Refund of Fees If notice of withdrawal is given in writing: • 100% refund for written notification more than 10 working days* before commencement Venue* Singapore Institute of Management Management House 41 Namly Avenue, Singapore 267616 * Unless otherwise advised EnquiriesTel : (65) 6248 9421 / 6246 6746 Fax : (65) 6467 4401 E-mail : [email protected] • 75% refund for written notification within 10 working days* before commencement • After commencement/No show – No refund. 4. Cancellation SIM reserves the right to cancel the course due to unforeseen circumstances. 5. Changes to Programme SIM reserves the right to change programme date, time, fees and speakers that can occur due to unforeseen circumstances. Every effort, however, will be made to inform participants of the change. 6. In-Company Training Please contact our In-Company Training at 6248 9404 / 6248 9405 6248 9410 / 6248 9457 or [email protected] 7. Website Visit our website at www.sim.edu.sg for more information on SIM programmes and services. 8. Service Feedback Hotline To give feedback on our service, please call our service hotline 1800-248 9673 on weekdays from 8.30 am to 5.30 pm. * Monday to Friday, excluding Saturday, Sunday & Public Holiday Registration Form Register online at www.sim.edu.sg/pd How to Lead for Performance Beyond Expectations Contact Person’s Details (if different from participant) How to Lead for Performance Beyond Expectations Date : Name: Mr/Ms May 20 – 22, 2009October 5 – 7, 2009 Job Title: Fee : S$ 1,500.00 7% GST : S$ 105.00 Total : S$ 1,605.00 Tel: (Hp) For foreign delegates, please refer to clause 2 above. All published fees are for SIM members. A levy of up to 20% will be charged for non-members. Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up, please visit www.sim.edu.sg/ms.html, e-mail [email protected] or call 6468 8866. (O) E-mail:Fax: Participant’s Details (compulsory information) Name: ( As in identity card or passport. Please underline your surname) MaleFemale Nationality: Singaporean PROthers NRIC No. Job Title: Tel: (Hp) (O) (please specify) E-mail:Fax: Company: Address: Please fax or send registration form and cheque (by mail) to Ms Seng Kim Ee (EPD), Singapore Institute of Management, Management House, 41 Namly Avenue, Singapore 267616 Fax: (65) 6467 4401. We will acknowledge receipt of your registration by post, e-mail or phone. GST Registration No: MB-8200000-8 Registration Form AR.MAR09 EPD – A B C D Register online at www.sim.edu.sg/pd How to Lead for Performance Beyond Expectations Contact Person’s Details (if different from participant) How to Lead for Performance Beyond Expectations Date : Name: Mr/Ms May 20 – 22, 2009October 5 – 7, 2009 Job Title: Fee : S$ 1,500.00 7% GST : S$ 105.00 Total : S$ 1,605.00 Tel: (Hp) For foreign delegates, please refer to clause 2 above. All published fees are for SIM members. A levy of up to 20% will be charged for non-members. Non-members are welcome to sign up for SIM membership to enjoy the discounted rate. To sign up, please visit www.sim.edu.sg/ms.html, e-mail [email protected] or call 6468 8866. (O) E-mail:Fax: Participant’s Details (compulsory information) Name: ( As in identity card or passport. Please underline your surname) MaleFemale Nationality: Singaporean PROthers NRIC No. Job Title: Tel: (Hp) (O) (please specify) E-mail:Fax: Company: Address: Please fax or send registration form and cheque (by mail) to Ms Seng Kim Ee (EPD), Singapore Institute of Management, Management House, 41 Namly Avenue, Singapore 267616 Fax: (65) 6467 4401. We will acknowledge receipt of your registration by post, e-mail or phone. GST Registration No: MB-8200000-8 AR.MAR09 EPD – A B C D